Reviewer Photos & Videos
Great customer service
Item was sent very quickly then got lost in post. Kathmandu quickly responded and addressed issue. Item eventually arrived. Top service from Kathmandu. Recommend and will order from them again with no hesitation.
Great customer service
Bought 4 x polypropylene thermals from the online store for the kids. Accidentally bought men's XL instead of kid's XL. Took them in-store to swap and it was smooth and pain-free. Kathmandu staff are always so nice and knowledgeable. I'd shop here more often if I could afford the prices.
I Ordered on Friday and it arrived on Tuesday. Fast and seamless. Great experience. Not sure why so many negative reviews about delivery. Had good experience. Bought two different jackets in two separate orders. Courier left it outside my door.
Comfortable to put on initially but then rode up
When I first put these on, loved them - they were a good fit. I bought them for walking and Rode up every time I moved. Only about 15 minutes into my first walk they rode up at the knee creating a very uncomfortable ruching behind the knee. Maybe the long ones would be better, in my opinion they need to be just that little longer to prevent this (BTW, I am only 160cm so not tall and trying to get into a regular)
Overpriced items; bad quality and service. Jacket peels off check my photos
Jacket started peeling even following all the instructions on how to clean. Contacted online customer service that expected me to have a receipt. Seriously??? After 2 years , why would I keep a receipt? Where else would I purchased this jacket if not from a Kathmandu store?
$500 RRP for a jacket that peels like this is a joke.
I will never buy anything from Kathmandu anyone and I will make sure I tell everyone I knows about this bad experience.
Placed two orders online only for them both to be un-fulfilled! Stock available when ordering but not when they went to process order. Pathetic inventory system. Of course they still chose to take my money instead of cancelling the pending transaction, forcing me to wait 1-3 days for my refund. Earning interest off my $500. Totally unethical and disgraceful!
They then have the balls to offer a $20 credit for online purchases only. As if I'm going to use that after two failed orders. Think I'll check out North Face now.
No service at all
Sunday July 5 I walked into Kathmandu store in Coffs Harbour there where three attendants with only one other customer I was completely ignored and not even approached a young girl walks in who they where very friendly to I walked out disappointed and at not getting served been online to complain but looks like I'm being ignored to
Worst online store.
The store is showing wrong colours to people and then asking for return postage. Worst online store you would come across these days. Even after spending hundreds of dollars you want you to spend more for their mistake.
- Online store
- Verified customer
DISGRACEFUL no service & average over priced jacket
The jacket itself to be honest its average for this crazy price and keeps you warm but not amazingly. looks okay on me. the lack of service is absolutely revolting, so basically this overpriced website is ONLY interested in taking your money if you have issues they WILL NOT answer you. check my screen of over ten customer service emails that NEVER got answered, omg don't bother calling after over an hour my phone battery died and the message tells you to leave a message after pressing two but it loops back and one day i got frustrated and thoug...ht i just keep going to see how long can i go for before it lets me to leave a message and over an hour my phone died still no success. i hand written a letter with my returned jacked as it was the wrong colour since the website glitched and randomly changed the colour, yet i received the right colour after i paid $13 shipping which i shouldn't but NOTHING inside or emails or calls to apologize to this day and its nearly two month. so if i were you i wouldn't bother supporting someone like that, i will never ever ever recommend or use this site again. Customer service is EVERYTHING i mean if something goes wrong how are we supposed to get help and get it sorted, mine was a simple glitch and i sent six emails two of them within seconds of purchase after realising the system changed the colour but two months later no care to even check or do anything. Absolute disgrace and revolting, i am not here to support such arrogance and lack of care or business. Good luck if you choose to use this website.
- Physical store
- Verified customer
Do not waste your money on this brand
I bought 2 down jackets. One for my partner and one for me. My v3 down jacket started shedding excessively.
I called the essendon store they said they had my size in stock and could make an exchange.
When i went there they started to tell me its normal and i should wear it for 90 days for it to settle down.
I was almost heading back when i saw my partners jacket and could easily see the product quality difference.
This company expects you to pay 150 for a jacket and wear it in public with white stuff dropping out from it like there is no t...omorrow. When i went back to the store they said they had to send it for a repair and i had to come back to the store during this covid lockdown to pick it up again. I am pretty sure they will not do anything and hand e back the same crappy product, which i am most probably going to throw away.
Rude person no changing jacket with hole.
Bought jacket for daughters birthday.There was a small hole in it.She is a nurse and couldn’t get back before a week from purchase.Went back to Marion store and male assistant was rude and would not change insisting no problem.
I am a regular customer of Kathmandu and usually like their products, always thought the it was a Kiwi product, due to recent awareness, I looked at the labels and found 90% was manufactured in China!! After asking the store manager, realized that only some socks were actually made in NZ!! Really misleading!! Waiting for products made in NZ to shop there again!
Jacket got small hole after only wearing it once
purchased kathmandu jacket wore it once it hit as hole in jacket returned it to shop where they were very unhelpful and wouldn’t exchange it i am very disappointed with the quality of the jacket
Great customer service
If you want excellent customer service, go to the Marion store.
Special thanks to Will & his Manager for assisting me over the phone, then physically in store, so I was able to purchase the items I needed in quick time.
Appreciate how pleasant & helpful you were Will.
- Verified customer
Kathmandu ladies long jacket
How satisfying is it getting a faulty full price ladies coat 299.99 in total . More importantly I went in store refund was processed via my card manager from high point who told me i was getting a refund only a day later to discover I was yet again lied to which is unacceptable, I rang the store this morning spoke to him and said he'd speak to head office which yet again literally was lied to when I'd returned item and was told it was going on my card . Waited all day rang multiple times no answer !!!
I had to yet again go to the store as his ...
I was trying to switch the item i purchased earlier today because of the change in mind. The staff was friendly, and checked with me if I needed anything else. I am also very happy with the jacket i purchased from there too.
Still waiting for my order 1 month on..
I am still waiting for an order from 29 May - now 4 weeks ago. I received an order confirmation immediately and the money has been taken, but have heard nothing more since. No response to 4 emails and just kept on hold on phone line for 40 mins. Terrible customer service!
love my vest
Ordered my vest on Sunday, and received it on Weds. Had read bad reviews and was concerned after ordering but very happy with quick delivery and prompt emails detailing delivery. Will definitely order from Kathmandu on line again.
Customer Service - Non Existent (Definitely not worth their premium price)
I ordered a sweater but returned it as it didn't fit me well. Whilst they refunded part of my payment, they sent me back a new voucher to replace the voucher I have used. However, the voucher didn't work and it's been more than a month now and I have not received any responses from their customer service. Considering they charge higher than most brands - it's inexcusable to have shoddy customer service who can't even reply to emails. Extremely disappointed.
Worst customer service I have ever, ever encountered, go buy a mac pac jaket instead. Pathetic
Stitching on womens epiq $400 jacket not up to standard, continuous threads come thru back seams. 3 emails and no one is responding?? Go buy a mac pac jacket instead.
Questions & Answers
I washed my sons puffer jacket on 30, it’s not fluffy anymore.what should I do?
What is the leg length of the womens trailhead pants and flinders pants please?
Hi last year I purchased a down putty/gold coloured jacket. It was fine when I put in wardrobe end of wi yet last year but when I pulled it put this morning there are large round stains which have an oily smell to them. I have washed and they are still there. Nothing had bren spilled on the jacket so wondering if anyone has had a similar problem..
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