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Kathmandu
2.0 from 337 reviews · View Statistics

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Raechyl F.

Raechyl F.Sydney, NSW

Incredible Customer Service

published

The manager Danielle at Chermside was fantastic! So helpful, kind and even gave a recommendation for a useful app to store loyalty cards. Absolutely loved visiting the store, if the manager can hold such a wonderful demeanour, I'm sure the other employees will be just as superb.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationChermside, QLD
SizingTrue to size
Product AppearanceAs advertised
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James

JamesSydney, NSW

  • 3 reviews

Excellent customer service and quality products

published

My name is George. I would like to thank Beck, Marilyn, Sylvia and the team for helping me with my order. Recently, me and wife have been shopping from Kathmandu. We bought sleeping bags, sleeping mats, retreat recliner chairs, retreat 1200 lantern, retreat double cupboard, retreat dayroom shelter V2, Nduro men’s pants, retreat 40 and etc. I cannot express how much I appreciate the efforts the team have done for me. Thank you Beck, Marilyn, Sylvia and the team. Keep up the good work.

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationChatswood
SizingTrue to size
Product AppearanceAs advertised
See all answers
Barry

BarryPerth, WA

  • 2 reviews
  • 1 like

Problem solved

published

Attended Joondalup store Sunday 20th Dec and assisted by Rob. Due to a pricing discrepancy, Rob went out of his way to assist and was very understanding with the issue and resolved it with no fuss. Great service and would recommend the store, staff and quality of products.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationJoondalup
SizingTrue to size
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Excellent service. Excellent product

published

I've been using Kathmandu clothing for over a year. I love their tee shirts especially. Four months ago I purchased several tees on sale to have on hand in the future. Since then I changed sizes, so went to Kathmandu Hamilton Centre Place store to see about exchanging a tee I'd not yet worn. The sales clerk, Molly, cheerfully looked through the records of my purchases, found the tee & happily exchanged it for my new size. I went away happy & thankful! Good job.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationHamilton Centre Place
SizingTrue to size
Product AppearanceAs advertised
See all answers

The reviewer stated that an incentive was offered for this review

Yvette M.

Yvette M.Sydney, NSW

  • 7 reviews

Customer Service Bryce from Eastgardens Store

published

Hi HATE SHOPPING but Bryce was so helpful when I entered the store that I ended up finding a perfect pair of shoes in minutes. He was patient, cute and polite. I train corporate in customer service and communications and this young man is a gem and hopefully will be rewarded in the near future by management. Thank you Bryce I was so tired and over looking for shoes to fit my orthotics and shoes that were waterproof. I told Bryce I walk my 50 kilo Bull Arab and hate shopping. He laughed and then I laughed. Bryce is a GEM!

Product Quality
Customer Service
Incentivised ReviewNo
Store LocationEastgardens
SizingTrue to size
Product AppearanceAs advertised
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Aussiebloke34

Aussiebloke34Perth, WA

  • 37 reviews
  • 48 likes

Expensive and poor quality

published

I spent close to $1000 in this store and this was at a 70% off.

Duck jacket (all feathers started coming out) socks that have holes in them after very little wear, thermals (expensive top of the Kathmandu line, merino wool ones) that start thinning out and holes are created after ONE season.

When shown all this, Kathmandu staff were just not interested at all. They said I'd had them for a year. Even when stating they are THERMALS so clearly they were worn for ONE season only (winter) and only half the winter (only on the very cold days) at that they just said oh well.

Take your money elsewhere.

Product Quality
Customer Service
Incentivised ReviewNo
Lolly D.

Lolly D.

  • 2 reviews

Great customer service

published

Item was sent very quickly then got lost in post. Kathmandu quickly responded and addressed issue. Item eventually arrived. Top service from Kathmandu. Recommend and will order from them again with no hesitation.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceAs advertised
See all answers
Mel

MelPERTH

  • 81 reviews
  • 53 likes

Great customer service

published

Bought 4 x polypropylene thermals from the online store for the kids. Accidentally bought men's XL instead of kid's XL. Took them in-store to swap and it was smooth and pain-free. Kathmandu staff are always so nice and knowledgeable. I'd shop here more often if I could afford the prices.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Product AppearanceAs advertised
See all answers
Diana N.

Diana N.Greater Melbourne (Inner), VIC

Fast delivery

published

I Ordered on Friday and it arrived on Tuesday. Fast and seamless. Great experience. Not sure why so many negative reviews about delivery. Had good experience. Bought two different jackets in two separate orders. Courier left it outside my door.

Incentivised ReviewNo
Return Claim MadeNo
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Nice2Know

Nice2KnowAU

  • 46 reviews
  • 28 likes

Comfortable to put on initially but then rode up

published

When I first put these on, loved them - they were a good fit. I bought them for walking and Rode up every time I moved. Only about 15 minutes into my first walk they rode up at the knee creating a very uncomfortable ruching behind the knee. Maybe the long ones would be better, in my opinion they need to be just that little longer to prevent this (BTW, I am only 160cm so not tall and trying to get into a regular)

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
See all answers
David

David

  • 3 reviews
  • 6 likes

Overpriced items; bad quality and service. Jacket peels off check my photos

published

Jacket started peeling even following all the instructions on how to clean. Contacted online customer service that expected me to have a receipt. Seriously??? After 2 years , why would I keep a receipt? Where else would I purchased this jacket if not from a Kathmandu store?
$500 RRP for a jacket that peels like this is a joke.

I will never buy anything from Kathmandu anyone and I will make sure I tell everyone I knows about this bad experience.

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Product Quality
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
See all answers
May

MaySydney, NSW

  • 2 reviews

Stock Unavailable

published

Placed two orders online only for them both to be un-fulfilled! Stock available when ordering but not when they went to process order. Pathetic inventory system. Of course they still chose to take my money instead of cancelling the pending transaction, forcing me to wait 1-3 days for my refund. Earning interest off my $500. Totally unethical and disgraceful!
They then have the balls to offer a $20 credit for online purchases only. As if I'm going to use that after two failed orders. Think I'll check out North Face now.

Incentivised ReviewNo
Return Claim MadeNo
Wayne

WayneMid North Coast, NSW

No service at all

published

Sunday July 5 I walked into Kathmandu store in Coffs Harbour there where three attendants with only one other customer I was completely ignored and not even approached a young girl walks in who they where very friendly to I walked out disappointed and at not getting served been online to complain but looks like I'm being ignored to

Customer Service
Incentivised ReviewNo
Return Claim MadeNo

Worst online store.

published

The store is showing wrong colours to people and then asking for return postage. Worst online store you would come across these days. Even after spending hundreds of dollars you want you to spend more for their mistake.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
SizingTrue to size
Product AppearanceNot as advertised
See all answers
Rounak M

Rounak MVictoria

  • 10 reviews
  • 17 likes

DISGRACEFUL no service & average over priced jacket

published
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Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
SizingTrue to size
Product AppearanceNot as advertised
See all answers
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Jeff H.

Jeff H.Victoria

Do not waste your money on this brand

published
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Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeYes
Store LocationEssendon dfo
SizingTrue to size
See all answers
Wayne

WayneSouthern and Hills, SA

Rude person no changing jacket with hole.

published

Bought jacket for daughters birthday.There was a small hole in it.She is a nurse and couldn’t get back before a week from purchase.Went back to Marion store and male assistant was rude and would not change insisting no problem.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion South Australia
SizingTrue to size
Product AppearanceAs advertised
See all answers

Very disappointed

published

I am a regular customer of Kathmandu and usually like their products, always thought the it was a Kiwi product, due to recent awareness, I looked at the labels and found 90% was manufactured in China!! After asking the store manager, realized that only some socks were actually made in NZ!! Really misleading!! Waiting for products made in NZ to shop there again!

Incentivised ReviewNo
Jane

JaneAdelaide

Jacket got small hole after only wearing it once

published

purchased kathmandu jacket wore it once it hit as hole in jacket returned it to shop where they were very unhelpful and wouldn’t exchange it i am very disappointed with the quality of the jacket

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion
SizingVery small
Product AppearanceAs advertised
See all answers
Peter

PeterMetropolitan Adelaide, SA

  • 5 reviews

Great customer service

published

If you want excellent customer service, go to the Marion store.
Special thanks to Will & his Manager for assisting me over the phone, then physically in store, so I was able to purchase the items I needed in quick time.
Appreciate how pleasant & helpful you were Will.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMarion South Australia
SizingTrue to size
Product AppearanceAs advertised
See all answers
Page 1 of 17

Questions & Answers

RobC

RobCasked

Kathmandu

I have a kathmandu 700 jacket
I have lost my attachable hood.
Can i get a replacement?
Or purchase from warehouse?
Price$

No answers
steven r.

steven r.asked

Kathmandu

I washed my sons puffer jacket on 30, it’s not fluffy anymore.what should I do?

No answers
Karen

Karenasked

Online store

What is the leg length of the womens trailhead pants and flinders pants please?

No answers

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