Katies

Where is my refund !!! – Returns not honoured !! I returned items on the 7th January and it's now mid Feb and still haven't received my refund .Would not recommend purchasing online, it's a joke !!!

Missing items from online order – I placed and order on 11 December and only received half of my order about 2 weeks later. I have been emailing them about the items I have not received and have not had any real reply back. Its all this automated replies. Two months later and I am now forced to go and spend money again to get doona covers cause I actually needed the ones ordered… Read more

and not received. I don't have money to go and buy replacements and I already paid for the ones that they aren't sending. So good luck getting anything out of them. They just take your money and then never send your items and it seems to be impossible to a human being to assist you...

retuens – i had ordered jumpers on line and when they arrived i had changed my mind in regards to them ,contacted returns on line sent them back and was given a refund in no time service was excellent Show details

Customer Care – I purchased a few tops, for the first time with Katie's. They were unopened for 4 weeks. As the weather warmed up, they were washed in preparation for the coming warmer days. 1 top had 2 holes in its sleeve. I wasn't going to bother but decided to advise them for quality control!. I WAS ABSOLUTELY SHOCKED AND SURPRISED I had a response in 3 hrs to… Read more

send images. Another 3 to 4 hrs.. they arranged for a credit to my original FOP.. simple, easy and so responsive. Coming from a Customer Care Role myself and having horrid experiences with other retailers, it is amazing, to get this sort of service.. we may be global, but business still needs to be local to Care on this scale.. thank you EXCEPTIONAL... and I will continue to support Katie's

Good customer service – I wasn't happy with a jumper I received, I have received the return label. Katies was polite and efficient via email and the process was hassle free. Show details

Not cheap but tacky – Not that cheap but very poor quality and sizing way out. Seems everything is on sale so no returns. Stuck with garments will cost me to get altered to be wearable even as house or gardening clothes.

Beware of sale items. Unable to return – Beware the scam. Because Katie's is now in the hands of the receiver they are sending out clothes which are not fit for purpose. I'm a 10 to 12. I ordered clothes in either small or medium and they are way oversized. I cannot send them back either as they are sale items. Absolute rort.

Save Yourself A Disappointment – A sale with Katies comes with lot of fine print around returns or exchanges, as I found out upon purchase of trousers in my usual size 12, but Katies more like size 14. The trousers certainly don't look like the ones the model wears on the Katies website, which appear well cut. What I got was poorly cut and ill fitting. Attempt to return and… Read more

there are a multitude of catches, explained by the sweet, apologising voice from Customer Service, who follows the script like a broken record.

Take advice....don't risk the fancy appeal of lovely photos on the website (you won't be able to return/exchange without extra cost to yourself, if at all). Go instore if you have to. There you will save yourself further expense as you'll see the items are not like those on the website. They are not nearly as impressive.

Sale prices are good but quality is not – I bought a lightweight anorak on sale online for $30. RRP was $119.95. There was no description other than "lightweight anorak" so I took a punt on being able to wear it in a little bit of rain. The jacket has threads hanging off it everywhere and if you were spending over $100 you'd expect it to be somewhat water resistant, but no, sprinkle of… Read more

rain soaks right through. Thankfully I didn't pay full price and have a nice looking, albeit fairly useless jacket. Mosaic group needs to have more detailed descriptions and let customers leave reviews on their items so we can get a better idea of sizing and quality.

I didn't have any problem with delivery times at all.

Super frustrated, this company sucks – WARNING do not order online!! It's been over a year and they still can't get their click and collect service working. My order has disappeared again!! Now I have to waste time chasing it up...again! Save your time and energy and stay away from this company. Show details

NEVER EVER AGAIN..!! – The items I purchased were cheap & nasty, so I made my way to Katie’s to either exchange or receive a credit note for them. This is when I learnt that even though I bought from Katie’s, all of the items were sold from sister companies and I would need to visit each and every store. Hmmm…. I then had to drive another 30 minutes north (1 hr & 15… Read more

minutes in total just to get there) to another shopping centre to exchange. On arrival, I learnt that only 2 of the 4 shops I required were situated there & that one of them doesn’t even exist on the central coast. Grrr… I also experienced real attitude by the staff once I mentioned I was exchanging items from an online order. What ever happened to good old Customer Service…? It would cost me more to post the items back, so I decided to keep them & give to good will. I will never buy from them again online or in store. Firstly because I believe they are taking advantage of people and secondly because their clothes are either of poor quality & cheap looking.

What is going on! – I ordered clothes from Katies, everything was good until a week later when my order did not arrive. Weeks and weeks later, I tried to make enquiries, where is my parcel......went on deaf ears, they didn't know where it was. Another week after emails, I finally got my Parcel grrrrrr Like soooo many companies who have been around for years, going to crap now, no customer service at all. LIKE MANY, NEVER AGAIN. Show details

Waiting 5 months for a refund!! – Truely HORRENDOUS experience trying to get a refund from Katies! Made an order in JANUARY...it is now MAY and I have yet to receive a refund for items returned. They keep sending endless emails asking me to repeat YET AGAIN what items I returned for which order number. Easy returns process you say Katies??? HA HA HA!! What a joke!! I will NEVER EVER order from you again!!

Not good service – I ordered long sleeve tees online as an ......exclusive pre order with priority service and delivery to happen in May.....Well that does not work as I was informed ‘out of the blue’ that I was receiving a refund without any explanation as to why and after several emails I still do not why. Good luck dealing with Katie’s they don’t understand customer service

Customer Service Zero – Terrible, Terrible, Terrible Customer Service. I ordered a vacuum cleaner online from Katie’s which I never received. Not only did I get no shipping advice or tracking advice, after not hearing a thing from them for two weeks, I contacted their customer service. From there I was constantly told they were “working on it”…I was sent a screenshot… Read more

that the vacuum had been delivered to a storage by Couriers Please. I then contacted the storage facility to find out if my vacuum was there, only to be told that it had been held for 7 days..& was now being returned back to the sender. I relayed this to their customer service via email & after another 3 day wait I was told that once the courier has the goods, they are no longer responsible for them. I then asked for a prompt replacement or a refund…in which I was told I would have to forgo 15% off my purchase price for change of mind, or pay $12 for RE delivery. Since it was now a month of emails back & forth, and chasing up the storage facility I decided to pay the redelivery as I was burnt out and tired of the back and forth and general lack of professionalism. I then paid the $12, had to screenshot the proof of payment, only to be told the vacuum was out of stock and wouldn’t be available until the end of may. I was offered an alternative model which I didn’t want. I then contacted fair trading and my financial institution to take action as I was completely fed up and wanted a full refund of both the vacuum cleaner and my redelivery fee. After a further week I was finally refunded for the vacuum, but am not able to be refunded for the redelivery fee apparently. This whole process has taken a total of two months and I am thoroughly appalled at the zero level of customer service and care offered by this company. I myself am in customer service and pride myself and the company I work for, for the highest calibre of customer service that we offer. The customer is always right certainly does not apply at Katie’s and I would highly recommend not ordering online with them unless you want endless passing of the buck and total frustration and anxiety to you everyday life. Beyond words.

DO NOT BUY ONLINE FROM KATIES! – Very disappointed with my purchase. Does not look ANYHTING like the photo on the website. Very crap and cheap clothing. Horrible. And they won't refund in store! DO NOT BUY FROM KATIES! Show details

One big disappointment – My family gave me a gift card from Katies for Christmas. $250. Went to redeem it online only to discover you can’t. There is no way to redeem your card online. That should have been my first warning, but no…. I phoned them to ask why and they informed me it’s not something they do. What kind of brand issues gift cards that can’t be redeemed… Read more

online. However, the girl told me they would send an electronic card through that I could use across all their brands. I had to follow up several times as it took a while to issue. (Not sure why). Anyway. I finally received it and went on line to spend. Same problem, so I phoned them back this morning, only to be told that I can only redeem instore at Katie’s. As I very politely explained…again….that I didn’t shop at any of their brand shops I was unlikely to start now. All I got was an “I’m sorry”. This has been a very sorry process, with bad customer service. The original person I spoke to had assured me the electronic voucher could be used across the brands and online. A blatant lie and I will be spreading the word not to shop Katie’s. I wonder how many other people have had the same experience.

Website misleading about returns – Purchased 3 shirts online size L. One was smaller than the other two. One was junky looking certainly not up to how it looked online and the 3rd even though short sleeve was a really heavy fabric, not suitable for a summer day. I took to a store to change and was told it could not be changed in store, it had to be sent to the online store at my… Read more

expense. That is even though the terms and conditions state returns either in store or online. I contacted Mosaic brands office and was given a really flowery response, which came down to the same as the store. Only company I know of that works this way. So don’t buy anything online unless you are prepared for the substandard items that will arrive

What has happened to Katie’s – They used to be a great store.. their online clothing is junk and sizing seems to be wrong. I used go there all the time.. sadly they have lost there style. Show details

Insecure website my card was compromised after purchasing on Katie’s online – After making a purchase online Katie’s site, I. Didn’t receive receipt right a way. One week later a suspicious transaction happened on the account. Had to cancel my card.

Crap company! – I had to chase out my return and it took them over three months to process. I sent them multiple emails and in the end, had to call them to get my refund processed. This is the second time that has happened as well! Will definitely be avoiding in the future which is a shame because they do have some nice clothes.

Zero Customer service and care – Purchase 7,8 products online. The products are mostly generous in sizing, therefore they don't fit. I emailed to ask how to return or exchange and they just said due to the items being on sale there are no refunds or exchanges. I'm not sure how this is even legal for online shop to not even give you a chance to try. Will never purchase anything from them. Show details

Non existent customer service post purchase – I have contacted Katies customer service on the 26/12 via email asking for help with a purchase I’ve made . After 3 weeks and two email ( gave them more time due to Xmas break) I reached out over Facebook- two message - NO REPLY . I don’t have a choice but to contact ACCC . Never would I buy from them again or recommend them to anyone Would you ? Show details

Poor quality – I ordered some t-shirts and a blouse. The satin blouse had an odour and poorly crafted. It’s products you find on Aliexpress or temu, cheap quality fabric. Never again!