Kayaks2Fish Retail Store

I messaged the website as the pop up asked me to do, ordered a xlite10 ($2100), through a man named Michael, went to pick it up in Wetherille Park, the guys there didn't know anything about it, ordered it again online in front of the guy there, he was polite and helpful. The second guy was extremely hostile towards me, as if I had put him out or… Read more

something, they couldn't find the kayak, I was there for over an hour, it was at the bottom of a container, I asked the hostile guy if he might have a tape measure around, he walked past me and actually physically spat at me, and just glared at me. Worst service I have ever had in my life. Do not do business with these incompetent fools. Do not give them Any money. No stars.

Good product Horrible service – As a petite lady, I did copious research about getting a sit-a-top kayak that fitted my frame. I also needed it to fit in my car as I struggle to get bulky kayaks off roof-racks . I decided a Kayak2Fish Next-gen 7 kayak would suit my needs. However, before purchasing it, I needed to work out if I could carry the kayak and put it in my car… Read more

without assistance.

I contacted kayak2fish multiple times to determine if the kayak was in the Darra store. It was.

Whilst they defined the store as a warehouse they never informed me that the Darra store is not actually a kayak2Fish store but a distribution centre, owned by another company.

When I got there I was informed curtly to wait at the garage door. The man in the garage was very helpful and helped me get the kayak in the car. I could not test if I could carry the kayak as it was wrapped in bubble wrap. I decided that the kayak was suitable for my needs.

I went to the lady to pay and was then informed that I could not purchase the kayak through the store and had to do an online or phone purchase.

I called them and was informed that I could not return the kayak once I got it home and unwrapped it, despite the fact that at that point I had not actually seen the kayak or sat in it. I also asked about the warranty and was told that if the boat failed in the first instance then I could return it after the first journey but not after subsequent journeys. Despite questioning the legality of the warranty, I purchased the kayak.

After my first journey, I noticed water in the cavity and contacted them about their returns policy and how to do a leak test. They informed me that as soon as I put the boat in the water then I could not return it. This was in direct contradiction to the advice I was given before purchasing the kayak. After further testing, I assertained that the kayak did not have a leak but was leaking through the screws to the storage compartment which I knew was not waterproof.

According to Australia consumer legislation, a product must perform its intended purpose. For example, a kayak must be able to kayak and not leak on its first journey. Any Australian company cannot void a warranty after using the product for its intended purpose but Kayak2Fish is doing exactly that

Despite the dreadful service from Kayak2Fish, I am actually really HAPPY with my kayak. It suits my needs perfectly and has empowered me to kayak independently.

I really wanted to offer this product as a solution to other petite women but due to the bad service, I can not.

NexGen MK2 Kayak – Recently brought a NextGen MK2Kayak. The Kyak is very good quality and the service was fantastic. They even taught me how to secure it to my roof racks the correct way so I wouldn't lose my new prized possesion. Show details ·  1

really good service at the pick up point and over the phone – I purchased the NextGen 10 MK11 and had a slight concern. I called the company and this was sorted without any issues. Show details ·  1

Nextgen9 is by far the easiest kayak to use – I purchased and collected the Nextgen9 from the Brisbane office. This is my 3rd kayak over a period of 20 years. It’s easy to lift on/off the 4wd, an area where I struggled with my previous 33kg kayak. I paddled out into the Marchydore River this morning and was back cleaning my catch 3 hours later, with a good feed of bream. Will be doing that again very shortly. Show details ·  1

Next gen 11.5 – Bought my next gen 11.5 pedal kayak a few months ago. Overall, I am happy with the hull quality but the quality of accessories are a bit poor. Rod holder came with kayak could not be tightened properly and kept getting loose. In the end, it came completely loose and fell into the water. I was lucky I did not lose my rod. I also bought kayak… Read more

carrier. One of the plastic bolts on one arm was broken and arm can't not be tightened up properly. Only used it a few times. Quite disappointed with it.

Product problem – I want to change my paddle, because I couldn’t use it properly. Last week I rang to your office. But I couldn’t talk to someone. It was after business hour. Next week I will ring you again. Thank you. Show details

Check the design of the drink holder etc, and that the paddles are built correctly – I bought a K2F Osprey and an Eagle Pro (2 seater). The quality of both kayaks seems to be good, I've used both in the water and am happy with them both in terms of stability, comfort, tracking in the water and fun. The Eagle Pro suffers from one very poor design fault and that is for each seat there is a space for a fishing rod holder, accessible… Read more

water resistant cargo storage and a drink bottle holder. The front bar of the rear seat goes straight over the middle of the drink bottle holder, rendering the bottle holder completely useless. It is beyond me how such a basic design fault could be allowed through the design and QA process. All three features could have been moved forward slightly to allow use of the drink bottle holder, or they could be placed in the same order as they are on the front seat. Another option would be to redesign the chair so it does not have a bar running the full width of it.

The other issue I have is the paddles. I received three paddles with the two kayaks, and the right blade of each paddle was at the wrong angle for the right hand grip of the paddle, making them very uncomfortable to paddle with. And the angle was not consistent in the three paddles either, which is careless design. I had to drill the rivet out of each paddle and refit the blade so it was at the correct angle to the grip to make them comfortable to use. The other issue with all three paddles was that they are sold as 'floating paddles' but they allowed water in when one was paddling on the right end (and that was just with normal use, not even fully submerging to paddles). I would think after a long session on the water I doubt the paddle would float if it was dropped if too much water gets in it. Both these issues with the paddle were an easy fix for me, but it is frustrating when you buy a product and then have to fix it so it can be properly used.

In saying these things, I would buy from Kayaks 2 Fish again but I would l look more carefully at the design of the kayaks before purchase.

I recently purchased a nextgen 9 in the desert colour from kayaks to fish Sydney, this is my third kayaks to fish kayak and they are great value for money, the comfort seat is a must and they are super stable and great to fish out of, I had a slight issue with the scupper plugs being very hard to push in but this was quickly addressed by the company, a simple fix, overall great service, price and product. Show details ·  1

Nextgen10 MKII – I bought 2 Nextgen 10MKII kayaks plus accessories. Very helpful staff on the phone and in store. Great quality kayak, very stable and exactly as described . I will be back there shortly to buy another one for my daughter. Show details ·  1

Love the next gen 10 mk2 – Great sales team fast and responsive product next gen 10 mk2 way out did expectations fantastic on the water quality is by far superior to my old kayak all in all a pleasure to deal with. Show details

Love the Nextgen9 – Very happy with nextgen9. Stable and comfortable. A couple of minor warranty issues took 2 weeks to sort. Could have been dealt with a lot earlier. Show details ·  2

Value for money Kayak – I brought the kayak2fish 2.7mtr package deal and am most impressed with the kayak stability and workmanship quality and value for money. The package deal came with everything needed at a super price of $419. I am thinking of buying a second kayak for my wife who found it very easy to paddle. No problems recommending this kayak. Show details

Lack of Assembly Information – Purchased the Nextgen Mk2 could not be happier with the in store service and kayak itself. My major headache was the lack of kayaks2fish installation and maintenance info. The rudder in particular was a 2 day effort in finding a Youtube by a buyer of the Mk2 who manage to put his together his way. I would have given Kayaks2fish a 5 star if they… Read more ·  2

had produced a short video that came with my kayak explaining how the rudder and accessories were assembled. Even a phone held video by the instore staff would have been useful.

Product quality – Unpacked my nextgen 9 couple of weeks ago. The kayak looked really tidy and I could not stop feeling confident that I made a good choice. Looking forward to try it out once the anchor trolling system is installed. Show reply

Kayak2fish Osprey – This kayak is light, easy to move making transporting a dream! Once in the water it is comfortable for many hours of enjoyment, peace and tranquility! It allows you to pick up speed easily and is nimble on turns. Once you find the right fishing spot, it has everything to need for the perfect fish! Show details ·  1

I am so much happier with a fishing kayak! – Since purchasing the Nextgen 11.5 I am so much happier & content with my life. These kayaks promote physical & mental well-being. Great customer service as well. It's difficult to find something that will give you the complete workout & have fun while doing it! Thanks Kayaks2fish. Show details ·  1

Excellent Kayak! – My 11yo son loves his new Osprey Kayak. First trip out it in he caught a fish and was so excited! He reeled it in, scooped it up in the net and paddled back in with it to show everyone. I wasn't sure which size kayak would be best for him, but the team at Kayaks2Fish were so helpful and the Osprey is the perfect size for him. He even took his 10yo… Read more ·  1

cousin out in it with him and they were able to fish together in it. The kayak trolley is a must buy as the kayak is quite heavy and it makes it so much easier to get it to the water.