Kellyville Pets

Very expensive compared to other shops. I bought Blue Planet Tri-Sulfa for $29, and after I checked, other stores were selling it for $18. What a ripoff! Avoid this store and check other stores before you buy from them. They don't do any online price matching. They only do 25km radius. Bad experience, never again.

I spoke to Brooke that works in reptiles, she helped me set the thermostat which I have other people refuse. Brooke is a legend and so is Emma. They’re both very helpful people that work in Kellyville pets. Regards Mitch

I bought isopods from here, so I can only speak to that experience. First they had to invoice me extra for express shipping (would it not be easier to only allow the express shipping option for purchases of live animals?). Isopods, if packaged well, can survive a journey by regular post. However on recieving the package from kellyville pets I… Read more

can see why they only use express. The isopods were packed in plastic tupperware with no insulation, no bubble wrap, no extra protection. One of the containers had actually broken in transit. This is not an appropriate way to pack and ship these animals.

I bought a bulk tub which was advertised to contain 35-40 individuals. It had probably 15. There were also a few mancae (baby isopods) of which I suspect majority will die due to the stress and trauma from shipping. Would not recommend, I hope that the small amount of isopods who survived the journey will recover.

DO NOT BUY.

False report to RSPCA – Don't call up their vet and enquire about pups your pets had at home especially if the pups had kennel cough in which case I went else where as they are expensive!!! which in this case was sorted through another vet and pups did great and went to new homes healthy and happy The Veterinarian from kellyville pets will report pups born to RSPCA… Read more

you'll get a knock on door only for RSPCA to say everything is A++ regarding housing food and water and care of all pups Obviously trying to knockout other sources that have had pups at home from mum and dad so they can go to their breeders who mix dog breeds thx kellyville pets(VET) And yes im informed it was you as I never spoke to anyone else about my pups kennel cough

Amazing service and processing times on order – Very rarely will a company provide customer service I think is worth posting about but my recent purchase definitely warranted some positive words. Outstanding service and super friendly staff for the online service team. Made a purchase on a Sunday and it was packed Monday and delivered on Tuesday from NSW to VIC. Super prompt and all together… Read more

awesome experience, if I was a local would definitely be my go to pet shop.

10/10 will definitely be purchasing again.

Thanks again for the super service and amazing experience.

Cheers, Kyle

Poor Customer Service – Trying to call to discuss a online order. Awaiting phone call or email for over a week and no reply. Poor service

Perfect pet store, great aftercare, not pushy at all – Couldn't disagree more with the negativity! If you buy online, I reckon call first & check if you're choice works for your pet to avoid the situation faced by one reviewer. For in person purchases we've been there many times & the quality of pets there is so good - probably because they have a health guarantee for everything! Highly rated for… Read more

fishies, plus if you want to buy a bearded dragon in Sydney, there is only one place to go - Kellyville Pets! We took home our new Beardy with a health guarantee meaning they only sell healthy and happy fellas & sheilas (no Zeros due to health problems I wasn't aware of!). We made an appointment over the phone & found out its better to have your reptile licence available (quick to get online), and the incredible guru Will spend a full 90 minutes helping us choose our Beardi and make sure the set-up was perfect, answered all our many questions, and gave us options from base to premium. He clearly explained the differences but didn't push one product over the other. The best part was getting to hold all the Bearded Dragons we were interested in, which gave us a great idea of their personalities and how we might get along. I also liked being able to feel the difference from normal to leatherback, and each one felt a bit different. We also met the mum & dad Beardies so we got an idea of the full grown size. We got our Bearded dragon tank second hand, but even though we didn't buy the tank at the store we didn't feel like we received anything less than platinum star service. I'm still shocked at how dedicated Will was to spending time with us & even telling us his working days so we knew when could reach him. In the car we had another question, and a different team member was just as reassuring, knowledgeable, and helpful. We got fish there before, and the team members don't step outside their area of expertise - there doesn't seem to be any ego involved, we were always referred to another staff member if the current person didn't have the answers to our questions (and fair go the aquascaper doesn't know what bulbs a bearded dragon needs!). 100% recommend. A 90 minute one-on-one tour with Will didn't cost an extra cent - how good! Our beardy is now happy and immediately ate some larvae & veggies. So I don't agree with the comments they are on commission or have bad after-care! We even got recommended to come another day to chat to a shrimp guru as the person only knew the basics. I've worked in sales for over 20 years so...I've never had any hint that anyone is on commission in the 3 or 4 times I've visited. It's a 45min drive from us and visiting pet stores in Sydney is our favourite hobby so that should tell you something!

A trustworthy pet store – I normally don't leave reviews, good or bad, but I had to spread the love given my long-term repeated experiences with Kellyville Pets, especially after reading some of the not-so-reasonable reviews for them on here. I've been a customer of Kellyville pets for close to a decade now, whilst also using other pet stores in the area as well as… Read more

online. Admittedly, the prices you might find at Kellyville Pets for some items can be more expensive than what you might find elsewhere, but they do offer a price matching policy if you find the same item stocked cheaper at another physical pet store within 25km of the store - so if price is a concern, you're generally not going to have a problem if you do a bit of shopping around beforehand.

That being said, their prices are fair when it comes to livestock. They provide good care of their animals and it's reflected in the quality of the animal you receive; you're not just paying for the animal, you're paying for the time and care that went into the animal before it went into your hands to ensure you have the best start with your new pet as possible. It's hard to be a pet owner and say in the same breath that paying for the health of your pet isn't worth it.

Their aquarium section is great. The fish are vibrant in colour and active in their environment; comparing the same species of fish with other pet stores, their fish always look significantly better and vibrant visually and far happier. If you're going to consider aquarium fish, I'd recommend getting fish from them - other pet stores in the area don't compare to theirs and seem duller by comparison.

They also have cat and kitten adoptions in store of SHELTER cats and kittens who need a furever home and partner with rescue groups to hold adoption day drives for shelters of dogs like Greyhound rescues - they fully support the "don't shop, adopt" mentality where they can. I also used Kellyville Pets as the Puppy Preschool I took my Kelpie to several years ago and it was a fantastic experience for both me and my dog - he really enjoyed the experience.

I'd also like to mention Paul, who works in the fish department. He is so friendly and helpful every time I visit, always willing to drop whatever he is doing to assist someone and will insist on helping move heavy items to your car or grabbing a trolley for you - he's just so willing to help anyone with anything even if it's not necessarily his job! If Kellyville Pets management team read this, please ensure Paul gets some real reward and recognition for his hard work - he is ALWAYS "on" whenever I have visited and goes above and beyond every single time!

Don't bother with these guys – Phoned up the shop to inform them I'm on my way to buy a scorpion. Drove 1.5 hours with my little kids to get there and the lady in the reptiles section says she won't sell me a scorpion without seeing a photo of my enclosure. I bought my first scorpion there a year ago without the drama. Won't be going there ever again. Show details

Well done – Very fast delivery i order in the morning delivered in the afternoon just right time for my fish they really need it . happy customers I will order again

Discussing – No one knows what’s going on, tried to buy a bird, said they had to check it, why? You’ve already got it in the cage for sale. Waited weeks to hear back about the bird, went in eventually and they told me it wasnt well and a staff member was going to take it. Is this standard procedure? Why are they selling birds that the staff can take whenever they want? Discussing service, never go there again. Show details

Exceptional service – Outstanding customer service by "Ollie" from the reptile department who went above and beyond standard service...made information easy to understand and wonderful with my 11yr old explaining in her vocabulary how to look after her new baby bearded dragon.super impressed with ollie and the other reptile staff...thankyou for a great experience Show details

ALWAYS A POSITIVE EXPERIENCE! – Fantastic place! I admit I never leave positive reviews nearly enough for places, and after reading some negative reviews over the most ridiculous things I had to post on some positives. Firstly yes their animals are well looked after, animal pens constantly being cleaned, depending how busy the day is or how new a litter of puppies or kittens are… Read more

from trusted good breeders, will depend how long they are on display for and if they need to have a rest from being handled. There are pens for them behind the scenes to help them settle in as well. Secondly yes their staff are extremely friendly and knowledgeable. Every time I have been in there I am greeted In almost every section I pass through. I have studied captive animals and vet nursing, and yes their staff know a lot of information. Thirdly prices, people say it is expensive, depending what your talking about, if your looking at food brands, they have top quality vet recommended balanced diets, but understandably not everyone can afford this, but there are plenty of other cheaper good quality alternatives on their shelf. Its no more expensive than other pet shops such as pet barn and pet circle. Lastly I just have to comment on the person complaining about guinea pigs, the staff member is right about the cage possibly being too small unless you plan to have them somewhat free range and not always in the cage. I know large enclosures can be expensive, I suggest going to Bunnings and building something yourself or just hunt the internet. The staff member was 100% correct in convincing you to buy 2, and the law in Switzerland is the truth. Guinea pigs are extremely social and need at least 2 together to keep them happy. They also need a proper diet of something more than just pellets, lots of fresh leafy greens, my rule is if you wouldnt eat it, then why feed it to your pet? You may be thinking its just a guinea pig, but like us they can get stressed, anxious and depressed. I have seen too often people buy small animals and they dont get looked after properly. I can assure you the staff at Kellyville pets do their best to look after all their animals and find the right owners who will look after them properly. Keep up the good work guys! A very happy customer :)

Outrageous prices – I had never been there before, so i was impressed when i first entered the store, very large premises with lots of staff. I was after a hand reared Red Collar Lorikeet, so i went directly to the bird section where i told a young lady what i needed. She informed that they never had any in the store, i waited for a moment, expecting her to give some… Read more

information on availability, but nothing was forthcoming. So i asked her if they had any breeders on their books?, her reply was that she didn't know. I then asked her if there was someone else in the store who may be able to help me, she gave me the impression that i was interrupting her morning, most unhelpful, at this point, another young lady happened to walk by, so i grabbed her attention. She seemed a little more knowledgeable, she gave me a few details, but informed me that they hadn't had any Red Collar's in so far this breeding season. I asked if i could leave my contact details and inquired about the price. You could have knocked me over with a proverbial feather when she told me that the cost was $600.00, i have an up to date knowledge of the cost of Red Collar's, on average, $300.00 for hand reared, $350.00 if DNA tested for gender. I informed her that this was an exorbitant price and that i will look elsewhere, on my way out of the store i noticed that prices of some pet accessories were over the top as well. It may be that they have high overheads with such a big store, but $250.00 over the market average is just rude.

Sales and service all down hill – Kellyville pets is expensive and staff are obviously on sales incentives. Great service and information up until you spend the dollars, then the glamour disappears as soon as you have problems. In the end their knowledge of the equipment they sell was minimal and just repeated sales reps spools. Your staff are not experts, just salespeople. Very poor! Show details

Expensive, know it alls – If I had the option to rate this place no stars I would. The other day I went in to buy a guinea pig, I thought I had the cage all I had to do was get the GP so I tell the girl I wanted to purchase and she starts asking me all these questions about my cage and if I’m planning to get 2 GP’s , I say no and she has the audacity to tell me that it’s… Read more

illegal to own one guinea pig in Switzerland? Which I have no idea why that has to do with me buying a guinea pig in AUSTRALIA. She then asks for my cage measurements I didn’t know so she looked it up, a $39 cage from Kmart a beginner kit as that’s what I am. This cage when assembled looks huge btw but no she goes on to tell me that this cage is too small and would I like to look at their cages they have there, they only start at $349! Um no I bought a $39 Kmart cage for a reason, no I would not like to look at your $349 cage. Mind you these guinea pigs were $80, looked about 14 weeks old and were about as ugly as the rats you’d find in McDonald’s kitchen. She tells me I’m unable to purchase a guinea pig today, so I suggest buying the guinea pig and taking it home and getting a bigger cage whixh I was so not going to do btw. She says no I can’t trust that it’s for their “welfare” I’m sorry, she’s talking about welfare? That stores dogs are sitting in their own poo and she’s worried about the welfare of a guinea pig who will be better looked after than their poor dogs? These dogs look absolutely miserable and they stink so bad, smells like they haven’t been washed in days. But no the welfare of the guinea pig is more important and she can’t sell it to me even though the GP will be going to a clean and happy home. My time here was ridiculous. Mind you I went out to Blacktown and bought a 4week old guinea pig for $20, she’s much better looking than the ones you sell here for $80. I honestly don’t know how you have such a high star rating,Kellyville pets you are a disgrace, your store stinks, your prices are laughable, and the girls there think they’re miss know it alls. Yes I accept they’d know more about animals than I do, but the attitude they have is ridiculous and embarrassing.

Your one stop pet shop – Have been a customer for years. Even when they were in the old shed set-up. All the staff are not only super friendly but also very knowledgeable and helpful. The hardest part of visiting them is trying to stop my wife from bringing a puppy or kitten home every visit.

Always exceptional – The store is always excellent, the new layout too a great store to being a fantastic store. They have everything you need and the staff are brilliant. I have spent thousands here and not once have I regretted it for a second. Their pet rescue services and quality of animals is exceptional. Do not believe the puppy mill rubbish, these guys care… Read more

about the animals and only deal with reputable breeders and give so much back in terms of housing rescues.

Highly recommend for all your pet needs.

Unethical place – Was really surprised when I went in on the weekend to stock up on food for my rescue dog, that they sell designer puppies in there. Why is that even still allowed? Then I googled it and saw that the puppies are from a puppy mill and they are building another facility in Bathurst for a cost of $800k to breed more puppies! How unethical when there… Read more

are 10000's killed every year because there arent enough homes. Life is worth more than money. Will not be going back.

Used to love calling in – I used to live in Kellyville and 2 off my cats from here. Used to have a real fear of birds until a guy who worked there gave me conker to hold the resident bird and now I love them whenever I used to go in after always held birds. They were so helpful regarding the cats before and after I purchased them. Miss going in there! The vets attached were absolutely brilliant with all 3 of my cats.

Bad Service. Will never return – I took my 2 daughters in this afternoon to set up a fish tank (buy fish + products) and sign up for their "pet Lovers" club and after being charged for accidentally breaking something, we will never go back. I had left the kids (13 and 16 - not careless kids) to pick out these cute stackable rocks for the tank, to go sign up for the club… Read more

membership, when the eldest child knocked one of the rocks and it broke. They were stacked on top of each other and the plastic tags got caught on another rock and pulled it off the shelf.

I took it over to the counter, not thinking, just trying to help them with the mess and then sign up, when the girl at the counter groaned and said "wait a minute" and then went to I assume the boss. when she came back, she said "I'll have to charge you for that, It's $6.95"

Are you kidding me! Here I was about to spend a motza and they charge me for their bad stacking and then she had the nerve to think that I was still going to sign up!

What kind of service was this. We won't be back.

bad service or no service