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Outstanding customer service
Personalised, wonderful ordering experience. Loved the friendly note with our order. They included some free cat treats too! 5 star service. Thanks Kellyville Pets & Rachel
No one knows what’s going on, tried to buy a bird, said they had to check it, why? You’ve already got it in the cage for sale. Waited weeks to hear back about the bird, went in eventually and they told me it wasnt well and a staff member was going to take it. Is this standard procedure? Why are they selling birds that the staff can take whenever they want? Discussing service, never go there again.
Outstanding customer service by "Ollie" from the reptile department who went above and beyond standard service...made information easy to understand and wonderful with my 11yr old explaining in her vocabulary how to look after her new baby bearded dragon.super impressed with ollie and the other reptile staff...thankyou for a great experience
ALWAYS A POSITIVE EXPERIENCE!
Fantastic place! I admit I never leave positive reviews nearly enough for places, and after reading some negative reviews over the most ridiculous things I had to post on some positives.
Firstly yes their animals are well looked after, animal pens constantly being cleaned, depending how busy the day is or how new a litter of puppies or kittens are from trusted good breeders, will depend how long they are on display for and if they need to have a rest from being handled. There are pens for them behind the scenes to help them settle in as well.
I had never been there before, so i was impressed when i first entered the store, very large premises with lots of staff. I was after a hand reared Red Collar Lorikeet, so i went directly to the bird section where i told a young lady what i needed. She informed that they never had any in the store, i waited for a moment, expecting her to give some information on availability, but nothing was forthcoming. So i asked her if they had any breeders on their books?, her reply was that she didn't know. I then asked her if there was someone else in the...store who may be able to help me, she gave me the impression that i was interrupting her morning, most unhelpful, at this point, another young lady happened to walk by, so i grabbed her attention. She seemed a little more knowledgeable, she gave me a few details, but informed me that they hadn't had any Red Collar's in so far this breeding season. I asked if i could leave my contact details and inquired about the price. You could have knocked me over with a proverbial feather when she told me that the cost was $600.00, i have an up to date knowledge of the cost of Red Collar's, on average, $300.00 for hand reared, $350.00 if DNA tested for gender. I informed her that this was an exorbitant price and that i will look elsewhere, on my way out of the store i noticed that prices of some pet accessories were over the top as well. It may be that they have high overheads with such a big store, but $250.00 over the market average is just rude.
Sales and service all down hill
Kellyville pets is expensive and staff are obviously on sales incentives. Great service and information up until you spend the dollars, then the glamour disappears as soon as you have problems. In the end their knowledge of the equipment they sell was minimal and just repeated sales reps spools. Your staff are not experts, just salespeople. Very poor!
Expensive, know it alls
If I had the option to rate this place no stars I would. The other day I went in to buy a guinea pig, I thought I had the cage all I had to do was get the GP so I tell the girl I wanted to purchase and she starts asking me all these questions about my cage and if I’m planning to get 2 GP’s , I say no and she has the audacity to tell me that it’s illegal to own one guinea pig in Switzerland? Which I have no idea why that has to do with me buying a guinea pig in AUSTRALIA. She then asks for my cage measurements I didn’t know so she looked it up, ...a $39 cage from Kmart a beginner kit as that’s what I am. This cage when assembled looks huge btw but no she goes on to tell me that this cage is too small and would I like to look at their cages they have there, they only start at $349! Um no I bought a $39 Kmart cage for a reason, no I would not like to look at your $349 cage. Mind you these guinea pigs were $80, looked about 14 weeks old and were about as ugly as the rats you’d find in McDonald’s kitchen. She tells me I’m unable to purchase a guinea pig today, so I suggest buying the guinea pig and taking it home and getting a bigger cage whixh I was so not going to do btw. She says no I can’t trust that it’s for their “welfare” I’m sorry, she’s talking about welfare? That stores dogs are sitting in their own poo and she’s worried about the welfare of a guinea pig who will be better looked after than their poor dogs? These dogs look absolutely miserable and they stink so bad, smells like they haven’t been washed in days. But no the welfare of the guinea pig is more important and she can’t sell it to me even though the GP will be going to a clean and happy home. My time here was ridiculous. Mind you I went out to Blacktown and bought a 4week old guinea pig for $20, she’s much better looking than the ones you sell here for $80. I honestly don’t know how you have such a high star rating,Kellyville pets you are a disgrace, your store stinks, your prices are laughable, and the girls there think they’re miss know it alls. Yes I accept they’d know more about animals than I do, but the attitude they have is ridiculous and embarrassing.
Your one stop pet shop
Have been a customer for years. Even when they were in the old shed set-up.
All the staff are not only super friendly but also very knowledgeable and helpful.
The hardest part of visiting them is trying to stop my wife from bringing a puppy or kitten home every visit.
The store is always excellent, the new layout too a great store to being a fantastic store. They have everything you need and the staff are brilliant. I have spent thousands here and not once have I regretted it for a second. Their pet rescue services and quality of animals is exceptional. Do not believe the puppy mill rubbish, these guys care about the animals and only deal with reputable breeders and give so much back in terms of housing rescues.
Highly recommend for all your pet needs.
Was really surprised when I went in on the weekend to stock up on food for my rescue dog, that they sell designer puppies in there. Why is that even still allowed? Then I googled it and saw that the puppies are from a puppy mill and they are building another facility in Bathurst for a cost of $800k to breed more puppies! How unethical when there are 10000's killed every year because there arent enough homes. Life is worth more than money. Will not be going back.
Used to love calling in
I used to live in Kellyville and 2 off my cats from here. Used to have a real fear of birds until a guy who worked there gave me conker to hold the resident bird and now I love them whenever I used to go in after always held birds.
They were so helpful regarding the cats before and after I purchased them.
Miss going in there!
The vets attached were absolutely brilliant with all 3 of my cats.
Bad Service. Will never return.
I took my 2 daughters in this afternoon to set up a fish tank (buy fish + products) and sign up for their "pet Lovers" club and after being charged for accidentally breaking something, we will never go back.
I had left the kids (13 and 16 - not careless kids) to pick out these cute stackable rocks for the tank, to go sign up for the club membership, when the eldest child knocked one of the rocks and it broke. They were stacked on top of each other and the plastic tags got caught on another rock and pulled it off the shelf.
I took it over to t...
Questions & Answers
I am looking to buy a bird as a pet I am experience having had & bred quite a birds in the past. I am looking for a hand raised bird to be a companion/pet
How can I find out about a puppies background, which breeders are being used so we can check the parents of the puppies and what genetic screening has been carried out?
To be honest, I have had bad experiences with Kellyville pets and their services. I don’t recommend them as the staff are clueless and I was waiting for them regarding a bird which they had for ages, only to find out a staff member took it Home.they also stuffed me around with their averies. You by it from them but they don’t make it it comes from melb, the delivery fee, was Kellyville’s problem then it wasn’t it was steel chiefs In melb, cause that’s where they come from. Then communication was all over the place between the three of us I finally got it 1amd half months later . Was so angry never again with Kellyville pets.
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