Kelvinator KSV26/35/53/62/70/80HRC

Poor service and bad product – The split system worked for 6 years. The warranty is for 5. It took 3 weeks trying to get any information about spare parts = none because out of warranty . Service agent = none for me as no one in Melbourne can travel 50 Km and more than $300 if someone could visit. Customer care is non existent. I will never buy an Electrolux product again. Not value for money if broken after 6 years Show details

Good product – I recently found the receipt for this item and found out we have had it for over 10 years with no problems until recently. It had an E6 error code come up on it. With some quick diagnosis from a qualified person it was found the outdoor PCB was faulty. A replacement part was bought from Electrolux spare parts, arrived quickly efficiently and… Read more

got the AC working again in no time.

It is now back to working as well as it did when it was installed 10 years ago.

We also have 2 other Kelvinator units (3.5kw and an 8kw) installed over the years and they have been great.

Just wanted to put out a good review to show they aren't all bad I don't particularly care about brands but these have been good for us over the years and very reasonably priced.

Excellent units, all of them – I've bought 3 of these units for our NQ home last November, and since bought another unit with Wi-Fi for my Brisbane unit. All installed by professionals. Fantastic, all of them, and they look and work beautifully. I now plan to purchase a 9Kw unit to replace a 7-8 year old Mitsubishi that gekkos and frogs have killed. Show details

Great unit. So far looks good and performs as expected – Nothing much to add. I had an issue with it but has been proven to be an installation issue and not a machine fault. All comments related to my previous issue are not longer relevant Show details ·  3

Piece of junk. Good luck getting any warranty support – It has never worked well, and now remote has stopped working and warranty support runaround for 4 months is a joke. Buy anything else. Never buy a Kelvinator or Electrolux. Show details

Total Rubbish – We had these air co s fitted throughout a new build house. From. Day one we complained it leaked brown water down the wall and it was not cold we was told to clean it we did still not good. Then it deteriorated over the following year untill packed up completely. Contacted the builder who said not their problem gave us Kalvinaters contact, thdy… Read more

fobbed us off it took over two months to gst an engineer to come and the unit completely degassed and none of the engineers could work out why. They wanted us to pay to regas, eventually it was regassed and then the company who kalvinator used asked us to pay because kalvinator had not paid them, now not even a year later same problem and the daughters is doing the same. The warranty not worth the paper its written on cheap piece of crap stay away from them.

A great value purchase – It's quiet, fast and has all the important functions without bells and whistles. Love the digital temperature display. Only had it in for two days but it's great. We don't need heating so cooling only is ideal. There is a discrepancy between the noise level on the outside unit as shown online (5.6db) VS printed on the unit itself (5.9db). Either way, it's not loud.  Show details

i made the right choice! – first time Ive owned a split system air conditioner. I'm very happy with it, runs quiet, looks great. heats and cools well. installation only took just over one hour.user friendly unit.easy to understand remote control. has a 4 star rating on the power consumption, on heating and cooling. thanks Kelvinator!  Show details

Very powerful, excellent continuous cooling! – This unit really works well on hot days; it cools very well! But, but, but it never seems to go off like a normal invertor type cooling unit where they to stop cooling at the set temperature. The other nuisance thing about this unit was it wasn't designed in a nice rounded shape like a previous unit that we purchased some years before.. it doesn't… Read more

look so slim line on the wall but rather very squared off at the top. Kelvinator need to stop finding the cheapest unit available for sale and stick with what customers have been happy with in the past.

Bad customer service! – I have installed 4 of these units for a customer. They have similar issues to those mentioned in the other posts, don't cool when set on 24 degrees. They will only work on 18 degrees. Call kelvinator for assistance but they will only use their own techs. I will not install their products again!  Show details

Hasn't worked consistently since the day it was purchased – Biggest piece of junk. Worked for perhaps 1 month then stopped working. Called installer who said to reset it, did this for years until it now doesn't work at all. Kelvinator require me to supply scaffolding for them to repair it - which would cost more than a new aircon. Would give this zero if I could. Have 2 other Kelvinator and Electrolux… Read more

airconditioners that are about 12 years old and work fine... Will never again buy Kelvinator again due to poor after sales service. Serial No 03506142. I never write reviews but I'm so annoyed because I'm stuck with a hot room and a broken air conditioner, and I've put up with it for years because no one seems willing or able to assist me.

ok, but has some problems – We've had many Kelvinators over the years and they've generally lasted around 6 years. Problem is: they don't open completely (front flip panel) so proper cleaning is really difficult. I guess you get what you pay for really but I've moved onto Fujitsu now which I'm happy with. They're only a bit more and I'd rather spend a little more for a better product  Show details

Made in China Cheap Kelvinator Krap – Had this for around 18 months now and I bought it to replace my Old 2nd hand Westinghouse window unit which I had for ten years and it was still working when I took it out. Listening to the outside unit right now rumble the brick wall. Sounds like someone revving a car outside my driveway. This AC is in my bedroom btw. Takes at least 5 minutes of… Read more

it revving for just the inside fan to come on and start blowing luke warm air. The Louvre creaks and squeaks as it moves up and down and after about 20 mins is blowing hot air in our faces. It then doesn't know when enough is enough even it is only set at about 20C it will crank the room to about 30 sometimes and I wake up in a sweat. AND GET THIS on a cold cycle this Louvre only comes half as far down so it doesn't blow cold air on us in summer. The cold air takes at least 10 minutes to cool us down as well and then starts to smell like cats urine when it has been on for an hour or so. Pretty Pass Poor for a 3.5KW in a small bedroom I must say. Honestly deeply regret spending close to a grand on this and 600 for and install. Will look at a Japanese model next time

Mind of its own – would recommend another brand. set to 25-26c and its way to cold, set it to auto fan and seems to take it's time registering what the room temp is, and continues to blow high for ages. today was blowing warm air for a bit, enough to warm the house and make me come have a look whats going on. then decided to go back to cold after ten minutes. I only had it installed about 3 weeks ago

Does not deliver as expected – We installed this one from good guys in January 2015. It never switches off even if you are freezing and you have it set for 25 degrees. For heating vice versa it makes the room super hot when you just want 22 degrees. I just had relatives stay and they said there's something wrong so I got technician out. He said the area is too small for this… Read more

machine and to set it for 7 degrees different to what I really want as there's nothing wrong with the thermostat it just doesn't check very often what the room temp is. So yesterday was a hot day and I told it to cool to 25 degrees however the result was still unbearably cold. Today is meant to be hotter weather I will try set at 30 degrees and see what happens... I Would Never Buy Kelvinator Again!!!

No complaints so far – Have had my unit 3 years, to date very pleased with performance, on quiet cycle I can hardly hear it, I bought it mainly for cooling in summer, but have found the heating cycle very efficient for a large area, we use it a lot now. We also have 3 3.5kw units for a similar time, we mostly only use them in summer, so far no complaints, quiet and efficient.

I gave up on this product – I would just like to add to everybody's disappointment in Kelvinator. My split unit worked very well for the first year but then it just started to play up, not cold, noisy outdoor unit. unfortunately for me i live in a 2 story house and the outdoor unit is apparently too high for the technician to reach because it was a hot day and he didn't want… Read more

a ball of it. so he went away and never returned even after i booked in a cherry picker.

I gave up on it, i purchased a replacement from a reliable Japanese brand. The technician came and affirmed that kelvinators are junk and very cheaply made and he has been removing many to replace with something else more reliable. He assessed the height and let me know it wasn't too high and said kelvinator technicians are just lazy.

Indoor unit ices up – The indoor unit ices up and stops working. The unit is two years old. Service agent in Adelaide was rude on all three call outs...Did not fix the unit.Said it was normal for the unit to ice up inside..We are unable to cool our lounge room this year and they wanted us to pay for the service call even though they didn't fix it! Never buy this brand.

I was told not to buy Kelvinator & now I know why – E6 error code, just out of 2 year warranty, I can't get the 5 year warranty as I can't get a copy of the installers receipt as he is no longer in Darwin & I haven't been able to contact him. I had one aircon repairer come around, he said to throw it out it's messed up. Just over 2 years old is not good value for money, I had a kelvinator… Read more

previously & it only lasted not even 5 years, my other 2 rooms have Fujitsu with no problems. I do not want to pay $150+ for Kelvinator to tell if I need to fix it & how much it will be, I might as well get a new fijutsu and get in installed.

Terrible Leaking down wall – Unit leaks internally down bedroom wall during high humidity. Destroyed paint on wall. Unit rattles after being on for more than 3 hrs. Can't use it anymore after having it for only 15 months. Very disappointing.

grow a brain people – apart from the leaking unit issue, which i have had once or twice most of the issues raised here are not really issues if you download and read the manual you will all understand how to resolve your issies with this unit danielle.m.kneller, you have the xfan function activated which runs the unit for 10 mins after you turn it off yo completely… Read more

dry it out inside (this is for humid climates)

to the guy complaining that the repairman didnt replace any parts to fix his leak, he doesnt need to, he only insulates the pipe that is condensating.

to all the people that think the auto function with let them set the temp and forget, this is not how this unit works, you need to select heating or cooling and then activate the iFeel function

at the end of the day you get what you pay for, its one of the cheapest units for its size

im not a kelvinator rep, in fact by choice i would never buy this brand but my unit was already installed in the house i just bought

i experienced similar issues to all of you and resolved them myself by reading the user manual which i googled and downloaded myself

a realistic review of the product

its cheap, and that good for you wallet but not good for longevity of the machine

its not the most economic unit, especially if you dont have the i-feel function on

its not the quietest machine on the market

it leaks internally and drips down my wall on really humid days (but so does my $7000 panasonic commercial unit at my shop, thats a factor that comes down to 2 things, insufficient insulation of the pipes and extreme humidity)

and lastly i refer to my first point - its cheap compared to other brands of the same size

Does a good job – I got this Split System about 6 years ago and it has been great. Had one service issue when ants got into the outdoor unit and shorted it out but had it fixed under warranty. It is an inverter unit but doesn't slow like my other does. Even at the slowest fan speed, it seems to be quite fast all the time and I have never seen it stop and conserve… Read more ·  1

power once the temperature has been reached. Am very happy with it anyway and it cools most of my house.

I also have a KSV35HRC and it is fantastic. It is very quiet after the temperature is reached and I don't even realise it is still on. Have left it on by accident in the past.

A little note on both systems. They both have a specific time on or off timer. It would be handy to have a quick set off timer, so you could press a button and select off in 30 minutes, then press again for 1 hr etc etc. This would be handy for when you wake during the night and want to have it go off in a while instead of having to wake fully, see the time and set the specific off time.

Cheap and not cheerful. Junk product and rubbish service – Worst split systems ever, the whole HRC and HRE range are junk. My company have bought these in bulk for construction and they have the worst failure rates of any aircon splits we have ever commissioned. It will start with a small issue which leads catastrophic failure of some sort and Kelvinator/Electrolux will give you the run around and… Read more

never fix it properly, even worse if your outdoor unit happens to be raised above ground as they will make up any excuse to say its inaccessible, the technicians are incompetent and their managers are unreasonable. AVOID AT ALL COST and get something else. They are cheap because they are poorly made, rattling and noise is just the start, the start of the split system about to fail. their 5 year warranty is worthless, must as well not have warranty, just flush it down the toilet as Electrolux wont help you.

Never again!

Kelvinator Split System – What frauds. No Cash back after purchase and now they won't provide codes to someone who can fix the machine. Provided me with 3 options, one only fixes white goods the other 2 don't call or text back. What a disgusting company

Doesn't do what an aircon should! – Auto mode doesn't keep the room to a certain temperature which you would think auto would. It either heats up the room 5 degrees more than you want or cools it down 5 degrees. The cold mode is so bad. It continues to cool the room down even after it gets to the temperature set. I didn't realise and it on on a hot night for my 2 year old. I had it set to 24 degrees, when I went out in the morning it was 12 degrees! I hate this aircon!

Fought hard for my cash back but never got it – Purchased 3 systems but when I tried to get the cahback offer through the website it didn't happen. Many phone calls, emails, forms over a month, still no refund. They wore me down in the end. Never again! Still considering consumer affairs.

Cashback scam 2014 – Having purchased 2 split systems last year and another more powerful this year with the lure of $200 cashback I am no longer going to buy any Electrolux product as the cash back appears to be non existent. Beware do not deal with these thieves unless everything is in writing and anything mailed is registered. Their unpleasant " service"… Read more

consultants are most unhelpful and display a couldn't care less about customer retention attention. never a problem with Kelvinator in the past but this incident has left me wild nothing with product at this stage

KSV35HRC - okay for the price – I was looking for a reverse cycle aircon mainly for heating purpose. My kitchen and family room gets quite cold in the morning around 12-13 degrees when outside is 4-5 degrees. Overall this unit does the job and slilent enough compared to my old LG split unit. I cant compare against the Daikins and Fujitsu. this was cheaper than those top of the… Read more

line and was recommended by the installer because this can be powered just by inside unit. i.e no hard wiring required.

I wanted to stay away from the very cheap Chinese makes which would have doubtful performance and after sales service.

Kelvinator were also running a cash back which worked in favor of this.

I have to say it heats up the room quite well, It takes a while (3-5 minutes) for the unit to start blowing hot air. I guess the compressor outside is working to build up enough heat. cheap, quite, effieient. takes 3-5 mons to start blowing hot air when started.

Service on existing air conditioner – Had service tech out today to fix water leaking down bedroom wall. He said has had this problem before with this model and he pulled it apart and put back again. Replaced nothing and said to run air con and if happens again call and they will comeback this means another day l will need to take off work.This air con runs out of warranty Dec 14 and… Read more

then if keeps leaking then we have to pay to get fixed. He came with no personality and needed a towel for the floor, cup to put water in and paper towel to clean up. I find it hard to understand if this is a problem with model why do we have to keep running and then ring again with same problem does not make sense. It was leaking before he came out nothing replaced therefore will still leak ( after warranty ). On another note we have a Fujitsu over 10 years old still as good as the day it was purchased never had 1 problem. Nothing Kelvinator service tech could not answer

Fantastic – I've used this air con for my bedroom for over 2 months and I am very happy with it's performance. It is very quiet and cools my bedroom as cold as I like it. I would recommend this to anyone looking to get an affordable and great performing air con. Quiet, reliable None Show reply

Thanks everyone, I won't buy it now! – Was about to order the KSV62HRC through the Good Guys but thanks to your experiences on this website I've changed my mind and will happily pay the extra to get another brand. It's great to get an insight into other consumers experiences. I feel angry that both elderly and I'll people have been treated so badly by service technicians and had to pay for that as well! Nothing Consumer feedback, auto function and poor manual

Very disappointed. "Auto" function is misleading – I have three KSV62HRC units installed. They cool well in summer and are fairly quiet. In winter they get set to heat. There were some occasions where the heater would just keep running regardless of set temperature. Now it seems to be OK again, not sure if its something I did now, or not. The auto function is mysterious. I think it does… Read more

not work well. I never got anywhere with it. I was hoping that it would allow you to set a temperature and that the unit would heat or cool as required - not so!

The manual is very poor. It does not describe what the auto function does, nor does it even describe what the heat or cool functions do.

I called the support center, the staff there were ignorant and at best could just read passages out of the manual and then they got confused too. They offered to to send a technician out - for about $260.00 - which I would be liable for if it was not covered by warranty. No thanks! Cheap Auto function does not work, thermostat does not always work.

This is the worst air conditioner i have ever had KSV62HRC – Purchased this unit in Dec .2012 ,first used in May 2013 on heat cycle,could not get heat only luke warm to cold air,useless.Called service ,technician duly arrived ,said we should run conditioner at 30deg..he changed gas and other work and still made very little difference to performance.Service person was unfriendly and rude .It still is an… Read more

ongoing battle .I guess it will be my loss in the end,i selected Kelvinator because at my age 90 yrs.i remember the wonderful service offered by this brand.Very Unhappy Customer. Inefficient ,expensive,unreliable,sorry i ever bought this brand. It does not deliver ,does not heat the area, and i have wasted my money.i will follow it up with consumer affairs.