Shame in KSS coronavirus help to client of 12 years
Hello KSS Gladesville ,
I was not asking for a "Entire Rent Freeze" on D667 was asking for a Rent "Increase" Freeze in D692 which I move into on 12/04/20.
From our phone conversation I understand there will be no rent increase on D692 in the first 9 months so I am only asking for a further 3 month freeze on any increase on D692 .
Would have thought this is something that would at least have been considered for a customer of 12 years with an excellent rent record .
D667 has been paid up to 04/04/20 at the of rate $848.00 . You said the rent has already gone up to $899 on D667 but actually does not until my next billing date of 04/04/20 and the new rental agreement is no the original one I signed ....I am disappointed with your response , lack of your understanding of what I was asking and lack of compassion in these usual circumstances. I hope you are treated in the same manner if found in the same situation .
Anthony extremely helpful in assisted in setting up account and selecting size of unit. All staff were great in assisting us with answers to any questions especially when putting things into storage unit. I would recommend Kennards to anybody wanting storage.
Kennards Gladesville Superb Customer Service
I can't recommend highly enough the team at Kennards, Gladesville. Anthony was eager to assist with all my moving needs right down to which boxes should hold household items ie: medium sized for books and kitchen cutlery and heavy duty jumbo for larger, heavier more delicate items. Anthony even took the boxes out to my car and moved all the seats around to fit over 30 boxes perfectly into my car so I didn't have to do two trips. It was so hassle free and quick thanks to how efficient and professional Anthony was. Outstanding customer service and I can't recommend Kennards at Gladesville highly enough.
Kennards Waterloo, fabulous
I moved from Sydney to Queeensland in June 2019. I took out a stotage unit and then another one as it wasn't big enough. The staff at Kennards waterloo were exceptionally helpful. Kennards was more than competitive, the second unit was directly across from the first.
I made multiple trips to the units in my ute, and when I commences the move to Queensland made three trips with my ute and trailer to emtpty the two units.
The staff were alays not only helpful, but greeted me with a smile, and knew me by name.
On the fuinal trip, the vet drop...
Kennards Pymble is amazing!
During our recent house move we needed to store some of our furniture, we had the best experience with the team at Kennards in Pymble. They were so friendly and helpful, I can not recommend them enough. From advice on packing to the trailer they loaned us, the storage area is very clean with good lighting.
Run by the Bikies - No site login to pay for bills, give us your voice recording through accounts thanks!
2019 and no way to go on and create a login to pay for invoices through the website. I get a bill through my email address and take a look on their site through the sitemap. Found nothing of considerable help. Call the help desk, they tell me to put me through to accounts. I don't trust giving my card details to some over the phone company who are shady. They can easily hold my voice recording and use it at a later date. The fact that you can't login and pay through a third part system speaks volumes to me of how dodgy you guys are. No doubt your run by the bikies because you're lazy bums that can't do any proper honest work.
Rude, condescending and obnoxious staff.
I have rented small lockers from Kennards for over 10 years. It's a bit like India. They have a caste system based on locker size. If you rent two or more of the larger lockers you are royalty and can literally do no wrong. If you are just renting a small personal locker then you are treated like an undesirable untouchable and spoken down to like you are some sort of idiot. Especially if you are homeless. I put up with it for years to avoid the hassle of finding another place to store stuff. One day I arranged to meet a friend there early in t...he morning before going to breakfast in the city. She had a cigarette in the driveway while I sorted through some things. Later I was told she couldn't do that. Besides the fact that EVERYONE smokes in the driveway. Next I got a letter stuck to my locker door for everyone to see with a list of false complaints against me. That I left a mess everywhere including the kitchen. This is nonsense as I am a very tidy person and paper towels were added to the kitchen area years earlier at my suggestion. That I had gone into forbidden areas. At first I had no idea what they meant. I had smoked a cigarette in the pleasant garden area which had no signs forbidding entry. After I met my friend at Kennards again later I was told by email that I had violated their rules by letting a banned person come in and that I had been told she wasn't welcome. This was a lie. No such warning was given. I had only been told she couldn't smoke in the driveway. They now restricted my access to office hours only and gave me two weeks to remove my stuff. Upon getting a locker there this time around I should have known something like this would happen. I had mentioned that I knew a homeless guy who might also want a locker and the staffer had replied "Oh no, we don't want any of them. We are trying to get rid of those people." I own a hundred acres out West and sleep in my car when in the city as I find rental prices utterly ridiculous. I am currently pursuing legal action against Kennards.
Kennards Self Storage Caringbah, NSW
We ran out of room so looked at storage facilities close by. The team at KSS Caringbah showed us different options, worked through the online contract, organised insurance and did it all with professionalism and a smile. Super convenient, Super secure, Super easy.
- Verified customer
Outstanding service and space for over 20 years
I've dealt with Kennards Self Storage in New South Wales and Victoria on and off for 20 years and have found them to be consistently professional, friendly, and with great expertise in what they do. Most recently I've used the service at Miranda, speaking with Cameron and Adam. They really went out of their way to help when a small difficulty suddenly arose, resolving quickly and easily a matter which could have been extended over weeks by a less professional service. I'd most definitely recommend Kennards to anyone seeking a secure, high-quality, flexible storage service.
They treat delivery drivers..... BAD! And I'm not even a delivery driver.
OMG! I just had the worst customer service experience EVER and I'm still shocked after 15 hours so decided to write this.
I'm a business owner and rather than waiting for our private delivery driver I personally went to Kennards Port Melbourne to drop 2 boxes for a client so he gets the boxes on time. Walked into the reception and saw the front desk guy ([name removed]). I had my client's storage unit details etc on the phone so I zoomed in and showed him client's business name, storage unit number etc and said "I have 2 boxed I want to dro...
- 3 reviews
- Verified customer
Safe, secure, clean storage - friendly customer service
Since 1990 I have been renting storage space on and off from Kennards Self Storage as well as buying boxes and other packing materials from multiple facilities in Ultimo NSW, West End QLD and Murarrie QLD. I have found their facilities safe, secure, clean and convenient. Their staff have been very helpful and friendly. I would recommend using them to store your belongings.
Kennards constant fee increases
Like many others have said Kennards constantly increase my fees by well more than twice inflation and spin the usual nonsense email when they tell you. It sure looks like their business model is to suck you in and then depend on it being too much trouble for you to move.
This particular branch is constructing a massive expansion, which contradicts the standard line they send you................
"Market demands and rising costs affect all businesses including ours. We do continue to source savings and innovations to enhance and add value...to your storage experience.They are not in all cases enough to prevent rising costs completely. "The storage market has limited supply and is experiencing significant customer demand for space.This demand drives the price of storage and is a consideration in assessing your new rental rate. "We are dedicated to providing long term value to our customers. As an existing customer you are insulated from the more extreme market fluctuations these demands cause to the available pricing. Ultimately though these pressures have now made it necessary to adjust the current monthly rent on your storage space".
- Verified customer
Be wary of the terms and conditions
Rented a storage unit, leaking roof damaged my goods. No compensation just pointed to terms and conditions. You hire a unit in good faith it's incredible that Kennards carelessness and lack of attention to building repair. Should turn to be the problem of the customer. Shoddy
Questions & Answers
what are storage rates?
Have you been on their website yet? You can enter your suburb, or postcode, & find 3-5 nearest centres.
prices for most popular sizes shown. Also plenty of helpful info, or contact details for every centre, to speak to friendly, informative staff. I found the whole process easy, & professional, despite some whinging reviews, & would highly recommend Kennards personally.
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