Great service. Convenient and helpful
Great service. Convenient and helpful. The Staff are exceptional and I would highly recommend using Wentworthville kennards to anyone needing storage. I am thankful I chose to store my goods with kennards.
A thief stole our property
A criminal rented a unit with fake id and then broke into our unit and stole all our things. Kennards took no responsibility and even charged us more with an increase. Beware! Police have the robbery on cctv - Kennards have done nothing.
Great Customer Service A+++
I’d like to say a huge thank you personally to Frank and Owen at the Campbelltown branch for outstanding customer service, they go above and beyond to help with any problems you may have. I can’t thank them enough AAA+++
Kennards Moore Park customer service
I’ve been a customer of Kennards storage since 2013. The customer service at Moore Park branch is absolutely amazing.
Throughout all my interactions with the team in Kennards Moore Park, I have had nothing but professional service delivery and experience. All my queries were answered in detail and professionally. This is what true customer service excellence, service delivery and customer experience which every service oriented business thrives to be.
The one person who constantly never fails in all of the above is Johnny, at the Moore Park b...ranch. He consistently raised to that and on many occasions, went over and beyond to assist. Having experienced and being responsible for 100s and 1,000s of service delivery standards and customer service experience myself over the years, I can vouch that Johnny’s demeanour and skills are a dream to any service delivery professional. Johnny, YOU have made the experience outstanding and uphold the true spirit of service delivery. Kudos Johnny. The other service professional deserving of mention is Alison. Nothing is too much trouble and she provided all the details I needed. She went out of her way to assist and recognised my long term relationship with Kennards Moore Park. Thank you, Alison.
A good clean option for storing goods
My settlement dates misaligned so I booked Kennards Vermont. Clean, easy access unit, easy booking/checking out. Staff found me a replacement removalist, rung me when I left the lock off.
Made it so easy
We needed storage for goods at short notice and being a Saturday afternoon it seemed every other storage company closed at 1pm. Kennards Self Storage at Coorparoo were not only open until 5pm, they were friendly, professional and the premises was pretty much brand new. Our storage unit was clean, the goods were safe and the service was brilliant. It was a really good experience and would definitely use them again.
How silly no one in office ring number on door goes to central base who hung up on me twice. When do catch up with office people they were on site just out. How silly is it that they don't have there mobile numbers for them on front door. Makes more sense.
Really good service from Jason Ferguson.
He helped us find the perfect storage solution for a really good price. Overall super helpful staff who are very nice and approachable. Thanks again guys
We loved our experience with Kennards Springvale! Management was exceptional and it was worth every cent spent as a place to conduct our online business. Amenities were always clean and delivery assistance was amazing to have! Would use again and again!
Professional excellent and helpful service- Kennards Yerongapilly- A*
Had our storage sorted at Kennards Yerongapilly- Ann and Dom is very good at taking care to your storage needs - we have used Kennards storage before and they never disappoint us - Happy and helpful service all the time - you are both a credit for the company ..
Appalling customer service
Have been a customer for more than a decade with Kennards Huntingdale. But despite multiple attempts on my part to update my address details continue to send accounts to an old address. Because of this error on their part I was slightly late on payment of account. So they decided unilaterally to auction off my goods. I rectified the account and they refuse to remove "late fees" and "other charges" that are their fault. I will be cancelling my account and moving to another storage solution at the end of the current contract.
Service with a smile
Greeted by friendly staff. Detailed explanations of what was required. Products available as required such as padlock. 'Terry' who was manning the front desk at Wentworthville location was professional and courteous.
Excellent Customer service
Thank you Sandra at Kennards in Thomastown Vic, for assisting me into finalizing my decision.
Your friendly Professional Customer Service has been amazing, you certainly do go the extra mile.
l look forward seeing you and your team next month.
Adam ,Cameron at Miranda and head office were very accommodating and compassionate having been stuck in QLD not being able to return to Sydney due to covid to collect my belongings. Not only did they wave some fees but waited at the office until early evening for my arrival from my long drive down. Thank you.
I thought Kenards were supplying proper security measures to there so called safe and secure storage. This not what you get. Had to supply my own paddlock. The coul fd have sold me one but for inflated prices like 5 times the cost of a padlock from Bunnings. The roller door is not very secure. Thr side fence is as strong as chicken wire. I ended up renting a private garage for 90% less and more secure
Shame in KSS coronavirus help to client of 12 years
Hello KSS Gladesville ,
I was not asking for a "Entire Rent Freeze" on D667 was asking for a Rent "Increase" Freeze in D692 which I move into on 12/04/20.
From our phone conversation I understand there will be no rent increase on D692 in the first 9 months so I am only asking for a further 3 month freeze on any increase on D692 .
Would have thought this is something that would at least have been considered for a customer of 12 years with an excellent rent record .
D667 has been paid up to 04/04/20 at the of rate $848.00 . You said the rent has already gone up to $899 on D667 but actually does not until my next billing date of 04/04/20 and the new rental agreement is no the original one I signed ....I am disappointed with your response , lack of your understanding of what I was asking and lack of compassion in these usual circumstances. I hope you are treated in the same manner if found in the same situation .
Very handy storage at Springvale
Very easy to access on Princess Hwy Springvale.
Scott and Mathew are always very helpful whenever I need assistance.
Such a great way to access stock without having to wait for a ‘storeman’.
Anthony extremely helpful in assisted in setting up account and selecting size of unit. All staff were great in assisting us with answers to any questions especially when putting things into storage unit. I would recommend Kennards to anybody wanting storage.
Kennards Gladesville Superb Customer Service
I can't recommend highly enough the team at Kennards, Gladesville. Anthony was eager to assist with all my moving needs right down to which boxes should hold household items ie: medium sized for books and kitchen cutlery and heavy duty jumbo for larger, heavier more delicate items. Anthony even took the boxes out to my car and moved all the seats around to fit over 30 boxes perfectly into my car so I didn't have to do two trips. It was so hassle free and quick thanks to how efficient and professional Anthony was. Outstanding customer service and I can't recommend Kennards at Gladesville highly enough.
Suitable sized storage for all your needs. Accessible 24hrs. Pin code security. Helpful friendly staff. Good convenient location with ample parking. Two levels with lift access to upper floor. Flatbed trolleys on site for usage.
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