Made it so easy
We needed storage for goods at short notice and being a Saturday afternoon it seemed every other storage company closed at 1pm. Kennards Self Storage at Coorparoo were not only open until 5pm, they were friendly, professional and the premises was pretty much brand new. Our storage unit was clean, the goods were safe and the service was brilliant. It was a really good experience and would definitely use them again.
How silly no one in office ring number on door goes to central base who hung up on me twice. When do catch up with office people they were on site just out. How silly is it that they don't have there mobile numbers for them on front door. Makes more sense.
We loved our experience with Kennards Springvale! Management was exceptional and it was worth every cent spent as a place to conduct our online business. Amenities were always clean and delivery assistance was amazing to have! Would use again and again!
Professional excellent and helpful service- Kennards Yerongapilly- A*
Had our storage sorted at Kennards Yerongapilly- Ann and Dom is very good at taking care to your storage needs - we have used Kennards storage before and they never disappoint us - Happy and helpful service all the time - you are both a credit for the company ..
Appalling customer service
Have been a customer for more than a decade with Kennards Huntingdale. But despite multiple attempts on my part to update my address details continue to send accounts to an old address. Because of this error on their part I was slightly late on payment of account. So they decided unilaterally to auction off my goods. I rectified the account and they refuse to remove "late fees" and "other charges" that are their fault. I will be cancelling my account and moving to another storage solution at the end of the current contract.
Excellent Customer service
Thank you Sandra at Kennards in Thomastown Vic, for assisting me into finalizing my decision.
Your friendly Professional Customer Service has been amazing, you certainly do go the extra mile.
l look forward seeing you and your team next month.
Adam ,Cameron at Miranda and head office were very accommodating and compassionate having been stuck in QLD not being able to return to Sydney due to covid to collect my belongings. Not only did they wave some fees but waited at the office until early evening for my arrival from my long drive down. Thank you.
I thought Kenards were supplying proper security measures to there so called safe and secure storage. This not what you get. Had to supply my own paddlock. The coul fd have sold me one but for inflated prices like 5 times the cost of a padlock from Bunnings. The roller door is not very secure. Thr side fence is as strong as chicken wire. I ended up renting a private garage for 90% less and more secure
Shame in KSS coronavirus help to client of 12 years
Hello KSS Gladesville ,
I was not asking for a "Entire Rent Freeze" on D667 was asking for a Rent "Increase" Freeze in D692 which I move into on 12/04/20.
From our phone conversation I understand there will be no rent increase on D692 in the first 9 months so I am only asking for a further 3 month freeze on any increase on D692 .
Would have thought this is something that would at least have been considered for a customer of 12 years with an excellent rent record .
D667 has been paid up to 04/04/20 at the of rate $848.00 . You said the rent has already gone up to $899 on D667 but actually does not until my next billing date of 04/04/20 and the new rental agreement is no the original one I signed ....I am disappointed with your response , lack of your understanding of what I was asking and lack of compassion in these usual circumstances. I hope you are treated in the same manner if found in the same situation .
Anthony extremely helpful in assisted in setting up account and selecting size of unit. All staff were great in assisting us with answers to any questions especially when putting things into storage unit. I would recommend Kennards to anybody wanting storage.
Kennards Gladesville Superb Customer Service
I can't recommend highly enough the team at Kennards, Gladesville. Anthony was eager to assist with all my moving needs right down to which boxes should hold household items ie: medium sized for books and kitchen cutlery and heavy duty jumbo for larger, heavier more delicate items. Anthony even took the boxes out to my car and moved all the seats around to fit over 30 boxes perfectly into my car so I didn't have to do two trips. It was so hassle free and quick thanks to how efficient and professional Anthony was. Outstanding customer service and I can't recommend Kennards at Gladesville highly enough.
Kennards Waterloo, fabulous
I moved from Sydney to Queeensland in June 2019. I took out a stotage unit and then another one as it wasn't big enough. The staff at Kennards waterloo were exceptionally helpful. Kennards was more than competitive, the second unit was directly across from the first.
I made multiple trips to the units in my ute, and when I commences the move to Queensland made three trips with my ute and trailer to emtpty the two units.
The staff were alays not only helpful, but greeted me with a smile, and knew me by name.
On the fuinal trip, the vet drop...
Kennards Pymble is amazing!
During our recent house move we needed to store some of our furniture, we had the best experience with the team at Kennards in Pymble. They were so friendly and helpful, I can not recommend them enough. From advice on packing to the trailer they loaned us, the storage area is very clean with good lighting.
Run by the Bikies - No site login to pay for bills, give us your voice recording through accounts thanks!
2019 and no way to go on and create a login to pay for invoices through the website. I get a bill through my email address and take a look on their site through the sitemap. Found nothing of considerable help. Call the help desk, they tell me to put me through to accounts. I don't trust giving my card details to some over the phone company who are shady. They can easily hold my voice recording and use it at a later date. The fact that you can't login and pay through a third part system speaks volumes to me of how dodgy you guys are. No doubt your run by the bikies because you're lazy bums that can't do any proper honest work.
Rude, condescending and obnoxious staff.
I have rented small lockers from Kennards for over 10 years. It's a bit like India. They have a caste system based on locker size. If you rent two or more of the larger lockers you are royalty and can literally do no wrong. If you are just renting a small personal locker then you are treated like an undesirable untouchable and spoken down to like you are some sort of idiot. Especially if you are homeless. I put up with it for years to avoid the hassle of finding another place to store stuff. One day I arranged to meet a friend there early in t...he morning before going to breakfast in the city. She had a cigarette in the driveway while I sorted through some things. Later I was told she couldn't do that. Besides the fact that EVERYONE smokes in the driveway. Next I got a letter stuck to my locker door for everyone to see with a list of false complaints against me. That I left a mess everywhere including the kitchen. This is nonsense as I am a very tidy person and paper towels were added to the kitchen area years earlier at my suggestion. That I had gone into forbidden areas. At first I had no idea what they meant. I had smoked a cigarette in the pleasant garden area which had no signs forbidding entry. After I met my friend at Kennards again later I was told by email that I had violated their rules by letting a banned person come in and that I had been told she wasn't welcome. This was a lie. No such warning was given. I had only been told she couldn't smoke in the driveway. They now restricted my access to office hours only and gave me two weeks to remove my stuff. Upon getting a locker there this time around I should have known something like this would happen. I had mentioned that I knew a homeless guy who might also want a locker and the staffer had replied "Oh no, we don't want any of them. We are trying to get rid of those people." I own a hundred acres out West and sleep in my car when in the city as I find rental prices utterly ridiculous. I am currently pursuing legal action against Kennards.
Questions & Answers
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Have you been on their website yet? You can enter your suburb, or postcode, & find 3-5 nearest centres.
prices for most popular sizes shown. Also plenty of helpful info, or contact details for every centre, to speak to friendly, informative staff. I found the whole process easy, & professional, despite some whinging reviews, & would highly recommend Kennards personally.
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