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Kennards Self Storage

Kennards Self Storage

2.9 from 44 reviews

See the Best Storage Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
17
4 star
2
3 star
2
2 star
6
1 star
17

Wayne Smith

Wayne SmithSouth East Queensland, QLD

Rude, condescending and obnoxious staff.

published
Customer Service

Kennards storage Ivanhoe

published

Second time around using this storage facility, service is always very courteous & can-do, 24h access is a godsend, & facility is clean, with nice music to soothe the moving stress. Would highly recommend.

Customer Service

Port Melbourne kennards ... great service , friendly staff

published

Great service .David and Goran are very friendly .
I have been regular customer to kennards and the staff are very friendly. Always there to help you .
Highly recommend if you are after storage place.

  • Verified customer

Great service and communication

published

I have stored my belongings at Kennards Auburn. Kaz was extremely helpful, informative and professional. It makes live joyful when you can get this kind of service! Thank you Kaz and all the folks out there.


Glenn  Taylor

Glenn TaylorSydney, NSW

  • 3 reviews
  • 1 like

Kennards Self Storage Caringbah, NSW

published

We ran out of room so looked at storage facilities close by. The team at KSS Caringbah showed us different options, worked through the online contract, organised insurance and did it all with professionalism and a smile. Super convenient, Super secure, Super easy.


Nicole2228

Nicole2228Sydney, NSW

  • Verified customer

Outstanding service and space for over 20 years

published

I've dealt with Kennards Self Storage in New South Wales and Victoria on and off for 20 years and have found them to be consistently professional, friendly, and with great expertise in what they do. Most recently I've used the service at Miranda, speaking with Cameron and Adam. They really went out of their way to help when a small difficulty suddenly arose, resolving quickly and easily a matter which could have been extended over weeks by a less professional service. I'd most definitely recommend Kennards to anyone seeking a secure, high-quality, flexible storage service.


Udara

UdaraMELBOURNE

They treat delivery drivers..... BAD! And I'm not even a delivery driver.

published

Ripples

RipplesBrisbane

  • 3 reviews
  • Verified customer

Safe, secure, clean storage - friendly customer service

published

Since 1990 I have been renting storage space on and off from Kennards Self Storage as well as buying boxes and other packing materials from multiple facilities in Ultimo NSW, West End QLD and Murarrie QLD. I have found their facilities safe, secure, clean and convenient. Their staff have been very helpful and friendly. I would recommend using them to store your belongings.

Dagmar

DagmarTerrey Hills

Excellent customer service

published

I used Kennards in Mona Vale and found Max and Joel always very helpful and friendly. Great customer service!
Dagmar

I use Kennards as a base for my hire company

published

I have nothing but praise for Kennards Storage in Palmerston North. They have always strived to offer me what I require.


Kennards constant fee increases

published

  • Verified customer

Be wary of the terms and conditions

published

Rented a storage unit, leaking roof damaged my goods. No compensation just pointed to terms and conditions. You hire a unit in good faith it's incredible that Kennards carelessness and lack of attention to building repair. Should turn to be the problem of the customer. Shoddy


Stephen

StephenSydney

Customer service hung up my phone! Hah!

published

I took my stuffs out from kennard on Anzac Day, I already booked a removalist and found out Kennard was closed on that day.

Its the only time I have time to move my stuff out. So I call them, and a guy picked up a phone and told me there’s nothing they can do due to public holiday.

I told them the situation and at least what I want to hear is this guy to apologise as a representative of Kennard. But instead, he told me that there’s nothing he can do and hung up the phone! What an attitude!

This is definitely the worst customer service I had in my life. I definitely will not recommend Kennard!


Service is always rubbish

published

Been with kennards more than 4 years. Staffs are hopeless and not willing to help out ALWAYS. No customer service at all

Outstanding customer service Kennards Castle Hill

published

The management staff at Kennards Castle Hill are excellent they afforded me outstanding customer service, they could show real estate firms in the Kellyville area how customers deserve to be treated.

Poor customer service at Kennards Fortitude Valley

published

After having received excellent customer service at other Kennards Storage locations for many years over several moves, this experience at Fortitude Valley was a rude shock to me. Rude, incompetent and unprofessional service by the manager, extremely poor parking and access for trucks as well as for customer cars, old and ill-designed facilities are some problems I faced. While I would still use the facility for convenience of location, I would not use this facility in future if I had a choice nor would I recommend it to anyone else.


alexkay

alexkayPotts Point

Kennards rip off with 300% increase in rates in 2 years

published

Placed some wine in Kennards Waterloo after being customer for 13 years. Started at reasonable rate but increased by almost 300% in less than 2 years. Had to move all of my wine. Beware - get you in and then bump up the price thinking too much trouble to move. Do not use.


Kennard Browns plains_ Hidden Cost

published

They charge $66 for security call out fee, just because I open the gate to let the delivery guy get out, and I reopen the unit to put something back. They said this is written on the contract and i request a copy of the contract, I have never received one untill now. I suggest get a storage somewhere else to avoid this. Who knows if they will come up with other reasons to charge you another $66.


Oztralia3

Oztralia3

  • 2 reviews
  • Verified customer

Best customer service from start to end at north Melbourne branch!

published

Suzanne whom I first spoke over the phone had always been very lovely and helpful. I shopped around and ended choosing them over phone service. In store Azam couldn't be more supportive and helpful throughout. Pay a bit more but store with them! Amazing service Kennards Self Storage!


I received all the assistance I needed.

published

I have used Kennards for approximately a year and a half. It was great to have assistance at all odd hours. The space was clean and I felt that my things well watched over. Access was very easy too. I would definitely use Kennards again.


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Questions & Answers

Kerrie K.

Kerrie K.asked

What are the prices

No answers

kelvinbowden53

kelvinbowden53asked

what are storage rates?

1 answer
Grace Note
Grace Note

Have you been on their website yet? You can enter your suburb, or postcode, & find 3-5 nearest centres.
prices for most popular sizes shown. Also plenty of helpful info, or contact details for every centre, to speak to friendly, informative staff. I found the whole process easy, & professional, despite some whinging reviews, & would highly recommend Kennards personally.


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CategoryStorage Providers

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