Kennards Self Storage

I have had an entire household of belongings stored with Kennards Self Storage, Wollongong for over a year. I could not be more pleased with the initial service and information on different sizes of storage available and ongoing communication and support from the team. Thanks to Andy, Matt and Devi.

Be VERY careful when taking out insurance for your stored goods. Take careful note of exclusions- which are extensive! We stored our home furniture and clothes at Kennards and much of our stuff - a Persian carpet and expensive suits - were totally destroyed by moths. A very heavy infestation. Damage by moths is an exclusion in the insurance so we… Read more

have lost a lot of money. As an aside, the increase in rent for the unit was about $100 annually. This year they increased the rent by about 20% for no extra service. One could interpret these huge annual increases to the fact that they know how difficult it is for people to move out of the unit one they were in it, so feel they are able to charge what they want. We won’t be using them again.

[Name Removed] from Kennards Storage in Coorparoo Brisbane would have to be the worst customer service I have ever come across. He is sickly nice to you to get you to sign up and then he turns nasty. There is Absolutely no privacy in your unit at this place and the things they promise in the brochure and website are non existent once signed up. I… Read more

cancelled my storage account the day after I signed up. Me and my friend were absolutely appalled at the lack of quality customer service, privacy and above all outright rudeness of the staff here. I was promised my money back immediately as it also states on the website but as [Name Removed] was processing my refund everything that could go wrong went wrong and to be honest it felt like he did it on purpose the spiteful man. [Name Removed] the manager was equally as hopeless as tits on a bull, and equally as rude and non sympathetic. The customer comes last here. I'm yet to receive my money 5 days later even after speaking to [Name Removed] at accounts at head office who couldn't even work out how to refund my money appropriately after it was passed from store to head office and for an accountant at this level, it's just mind-blowing??. Even a receipt to show me they had deposited the money to the right account... third time round... was astounding. It seems like this place works against anyone who asks for want they advertise.....Minus one out of Ten. Abysmal!!!!

Truganina Kennards is my personal business of the year! – After three hours of stress, phone calls and confusion, I am so glad I happened across Kennards storage! The facilities? Immaculate. The location? Convenient. The vibe? 10/10. But the real MVP here is Dianne. Honestly, someone get this woman a crown. From the moment I called, she turned what could’ve been a "crying in the car park" day into a… Read more

"laughing while organising boxes" day. She’s kind, ridiculously organised, and has this magical ability to make you feel like your mismatched collection of couch parts are the most important items in the world (honestly, they are to me, it’s been a SAGA). She checked in, followed up, and made sure every step was smooth sailing. Honestly, if Dianne ran my life admin, I’d probably be a millionaire by now.

The whole team at Kennards is a dream, but Dianne deserves a standing ovation. If you need storage with a side of genuine care and great banter, this is the place. Thanks, Kennards (and especially Dianne), for being the Marie Kondo of self-storage—sparking joy while keeping my stuff safe!

(facilities are great too!)

Kennards Moore Park customer service – I’ve been a customer of Kennards storage since 2013. The customer service at Moore Park branch is absolutely amazing. Throughout all my interactions with the team in Kennards Moore Park, I have had nothing but professional service delivery and experience. All my queries were answered in detail and professionally. This is what true customer… Read more

service excellence, service delivery and customer experience which every service oriented business thrives to be.

The one person who constantly never fails in all of the above is Johnny, at the Moore Park branch. He consistently raised to that and on many occasions, went over and beyond to assist. Having experienced and being responsible for 100s and 1,000s of service delivery standards and customer service experience myself over the years, I can vouch that Johnny’s demeanour and skills are a dream to any service delivery professional.

Johnny, YOU have made the experience outstanding and uphold the true spirit of service delivery. Kudos Johnny.

The other service professional deserving of mention is Alison. Nothing is too much trouble and she provided all the details I needed. She went out of her way to assist and recognised my long term relationship with Kennards Moore Park. Thank you, Alison.

We have been with Kennards Storage at Warrawong the south coast of NSW for 7 years with Maria and her team. Great staff, very professional in every aspect and wonderful service. We could be happier with the service that we receive as we currently are living in Queensland.

Dana's customer service was outstanding – I had an amazing experience with Kennards Self Storage in Maroochydore, thanks to Dana! She went above and beyond to help me organize a last-minute storage solution. Not only did she provide clear instructions, but she also gave me after-hours contact numbers and even a mud map, as we were arriving after business hours. Her exceptional customer… Read more

service made the whole process smooth and stress-free. I highly recommend this facility because of the outstanding support and professionalism. Thanks again, Dana!

Very professional team – We have used the Abbotsford facility for a number of years and it is always clean, the staff are very helpful and happy to provide any necessary advice. Thank you for looking after our belongings!

Avoid ! Stuff got stolen when I was overseas, suffered loss in thousands , No CCTV or any thing was provided. Never again will use this company, very bad experience

If you're a human who might experience an "unforseen" human circumstance in your life maybe avoid Kennard's Kirrawee. Absolutely loved my experience with Kennards the past few years. A few months ago there started either new workers or new owners and since it's been a horror show experience.I acknowledge this month my storage rent was 23 days… Read more

late. My son went to hospital for surgery and we called 3 times and let them know it will be late and we wlill be paying it tomorrow because we were in hospital with him all last week and his dad only got paid the week before. Wer rang up to let them know this because obviously we wanted to keep our possessions and this was unforeseen for this month.

Well this morning I get up to am email stating that if l dont pay my storage it in 7 days then they will be sold. That's their policy and I guess the new people are going to be stricter and thats totally fine, where it gets RIDICULOUS is the part of the email stating they are sending this due to receiving NO CORRESPONDENCE. Like are you freaking kidding me thats nonsense we called three times an confirmed payment with you tomorrow and even told them about the surgery.

So my sons dad calls up today to find out why it states no correspondence and the disgusting rude tone he got straight away from the gentleman on the phone beggars believe honestly. They literally said well l can call. as many times as I like but if its not paid then it means nothing, even though we called and agreed on a date we are coming in to pay the overdue amount. My sons dad then again said understand that but I dont. appreciate the tone and explained yet again he was sorry but due to being in hospital with our son we couldn't get there, and this guy says to him We h have problems and responsibilities in a really rude tone" Like I get we were late but we corresponded with them and the way it was handled communicately on their side was just not appropriate, have tone and explained yet again he was sorry but due to being in hospital with our son we couldn't get there, and this guy says to him We all have problems and responsibilities in a really rude tone"

Like I get we were late but we corresponded with them and the way it was handled communicately on their side was just not appropriate, have a heart mate.

Again get we were late and understand that but to go on and say in an email we have not corresponded with you about the situation is ridiculous and untruthful.

Great storage size, but pricey, but customer service needs serious training and or improvement. Complete faith in the company lost, very worrisome if a future customer comes into hardship, if that is the case for you in your life maybe look somewhere more compassionate.

Perverted company – I recently received an email from Craigieburn kennards that felt quite meaningless to me. It was sent because I left a trolley upstairs. What’s even more disturbing is that they stated they were watching me through cameras. As a woman, this makes me feel unsafe. The company's surveillance methods are really unsettling, and I don’t feel comfortable in this environment.

Great customer service is hard to find these days, but Daniel at Kennards Ivanhoe Victoria truly demonstrated what excellent service looks like. He was polite, knowledgeable, and took the time to help me find the right solution for my storage needs. Nothing was a bother! His assistance was genuinely appreciated—there should be more people like Daniel in customer service. Thank you, Daniel, for all your help. Lucy T. Show reply

Great service at Geelong – I booked a car trailer from the Geelong store. When I got there they said my car wasn't suitable to tow this trailer. They helped me source an alternative that was cheaper and more appropriate for what I needed. These guys are definitely not just in it to rip off customers, they give great customer service On a previous trip they helped with tool hire including how to work the machine. Really great, I'll definitely be back

Great Customer Service highly recommend! – We decided to go with Kennards as we feel they gave us personal service, were happy to talk with us regarding the storage if we had any questions, they were happy to show us where our van will be kept, and the place is under 24hours surveillance, they are so friendly, polite and so laid back we are hoapyy with Kennards 100%, thanks Kennards! great staff!

Pick up goods service at Kennards Frenchs Forest – I had to pick up some gods from Amazon. The Kennards building is close to my home, the chaps on the reception desk were friendly and efficient.

Seamless storage solution for my needs – Shoutout to Kennards Self Storage at Cardiff. Staff were very knowledgeable and a pleasure to deal with. Very easy to communicate with for my needs very recently. In particular to Diane with whom I dealt with for experience with this company. Would certainly recommend this site. Very clean and accessible premises.

Kennards are harsh to deal with – Reading other reviewers here, I agree. Kennards are harsh to deal with, and I think all storage companies may be the same. Having used their storage for more than 5 years continually, late paying only a couple of times, paying over $33k in rent, some of that pre-paid 6 months in advance several times. I rang to ask for the 2 monthly payments to… Read more

me postponed, not forgiven, as we are cash strapped at the moment and selling a property.... They gave me the "5 day late fee" and the "42 day eviction and auction" line.... Shame. Sometimes you have to do something different.... I am looking to move to another storage facility. Can anyone make a suggestion?

Great Service – I needed to consolidate my storage by removing some items and downsizing my storage area. Dana from Kennards storage in sugar road Maroochydore was brilliant. She managed my change of storage requirements and trailer hire to facilitate this seamlessly. She made a thankless task bearable. Thank you Dana.

Terrible experience – Went overseas for three months, and we hired a storage in Kennard, the account was under my friend's name he made a mistake only paying for the first month, thinking it's OK to pay the rest after two months. Unfortunately, all our belongings including personal stuffs and mobile phones and laptops, furniture's. They all have been auctioned. And… Read more

Kennard didn't even kept our personal stuffs it's really hurts. And doesn't want to link us to the buyer at least we can compromise. as a result couldn't resume my work. Looking for advice on how to retrieve my personal belongings.

PYMBLE KENNARDS OUTSTANDING SERVICE – Kennards self storage pymble has absolutely wonderful service, Steve and his colleagues are so friendly and professional and give outstanding service everytime!!!

Excellent Customer Service – Owen (Mile End Branch) could not have been more helpful. Needed a driveway access storage unit and he went above and beyond to fulfill my requirements as a customer. He called the other branches he knew that had driveway access units and got back to me with the information asap and even arranged for my reservation to be emailed to me from the… Read more

other branch. Then Boris (Panorama Branch) contacted me to complete the hire arrangements. I am in Brisbane and do not know the Adelaide area - more than helpful - high five to you guys!!!!

Our experience was not good – The people at Mayfield Kennards were very nice however the space allotment for our 21.6ft offroad caravan was very, very tight. We underestimated our ability to manouver and turn into such space restricted surrounding. Its was difficult and stressful. In the end we gave up. Show details

Terrible disrespectful experience – Used some power and wifi without being told that it was a charge. Supervisor came over talking to me like I was an adolescent. Was very angry after the experience as I'm a 60 year old veteran, and believe it should have been handled better. Baringa kennards is a no go. Orientation should have been handled more professionally.

Brilliant – Nowra (Central Ave) store, Martin and Daniel, couldn't have been more professional to deal with. I'm happy to recommend them based on my experience, it was a pleasure to deal with both these guys.

Everything I needed – Couldn't have asked for more. Great service, costs to suit every requirements. Everything I needed was done quickly and smoothly. Staff were very friendly and helpful and every interaction was great.