Rude, condescending and obnoxious staff.
I have rented small lockers from Kennards for over 10 years. It's a bit like India. They have a caste system based on locker size. If you rent two or more of the larger lockers you are royalty and can literally do no wrong. If you are just renting a small personal locker then you are treated like an undesirable untouchable and spoken down to like you are some sort of idiot. Especially if you are homeless. I put up with it for years to avoid the hassle of finding another place to store stuff. One day I arranged to meet a friend there early in t...he morning before going to breakfast in the city. She had a cigarette in the driveway while I sorted through some things. Later I was told she couldn't do that. Besides the fact that EVERYONE smokes in the driveway. Next I got a letter stuck to my locker door for everyone to see with a list of false complaints against me. That I left a mess everywhere including the kitchen. This is nonsense as I am a very tidy person and paper towels were added to the kitchen area years earlier at my suggestion. That I had gone into forbidden areas. At first I had no idea what they meant. I had smoked a cigarette in the pleasant garden area which had no signs forbidding entry. After I met my friend at Kennards again later I was told by email that I had violated their rules by letting a banned person come in and that I had been told she wasn't welcome. This was a lie. No such warning was given. I had only been told she couldn't smoke in the driveway. They now restricted my access to office hours only and gave me two weeks to remove my stuff. Upon getting a locker there this time around I should have known something like this would happen. I had mentioned that I knew a homeless guy who might also want a locker and the staffer had replied "Oh no, we don't want any of them. We are trying to get rid of those people." I own a hundred acres out West and sleep in my car when in the city as I find rental prices utterly ridiculous. I am currently pursuing legal action against Kennards.
Kennards Self Storage Caringbah, NSW
We ran out of room so looked at storage facilities close by. The team at KSS Caringbah showed us different options, worked through the online contract, organised insurance and did it all with professionalism and a smile. Super convenient, Super secure, Super easy.
- Verified customer
Outstanding service and space for over 20 years
I've dealt with Kennards Self Storage in New South Wales and Victoria on and off for 20 years and have found them to be consistently professional, friendly, and with great expertise in what they do. Most recently I've used the service at Miranda, speaking with Cameron and Adam. They really went out of their way to help when a small difficulty suddenly arose, resolving quickly and easily a matter which could have been extended over weeks by a less professional service. I'd most definitely recommend Kennards to anyone seeking a secure, high-quality, flexible storage service.
They treat delivery drivers..... BAD! And I'm not even a delivery driver.
OMG! I just had the worst customer service experience EVER and I'm still shocked after 15 hours so decided to write this.
I'm a business owner and rather than waiting for our private delivery driver I personally went to Kennards Port Melbourne to drop 2 boxes for a client so he gets the boxes on time. Walked into the reception and saw the front desk guy ([name removed]). I had my client's storage unit details etc on the phone so I zoomed in and showed him client's business name, storage unit number etc and said "I have 2 boxed I want to dro...
- Verified customer
Safe, secure, clean storage - friendly customer service
Since 1990 I have been renting storage space on and off from Kennards Self Storage as well as buying boxes and other packing materials from multiple facilities in Ultimo NSW, West End QLD and Murarrie QLD. I have found their facilities safe, secure, clean and convenient. Their staff have been very helpful and friendly. I would recommend using them to store your belongings.
Kennards constant fee increases
Like many others have said Kennards constantly increase my fees by well more than twice inflation and spin the usual nonsense email when they tell you. It sure looks like their business model is to suck you in and then depend on it being too much trouble for you to move.
This particular branch is constructing a massive expansion, which contradicts the standard line they send you................
"Market demands and rising costs affect all businesses including ours. We do continue to source savings and innovations to enhance and add value...to your storage experience.They are not in all cases enough to prevent rising costs completely. "The storage market has limited supply and is experiencing significant customer demand for space.This demand drives the price of storage and is a consideration in assessing your new rental rate. "We are dedicated to providing long term value to our customers. As an existing customer you are insulated from the more extreme market fluctuations these demands cause to the available pricing. Ultimately though these pressures have now made it necessary to adjust the current monthly rent on your storage space".
- Verified customer
Be wary of the terms and conditions
Rented a storage unit, leaking roof damaged my goods. No compensation just pointed to terms and conditions. You hire a unit in good faith it's incredible that Kennards carelessness and lack of attention to building repair. Should turn to be the problem of the customer. Shoddy
Customer service hung up my phone! Hah!
I took my stuffs out from kennard on Anzac Day, I already booked a removalist and found out Kennard was closed on that day.
Its the only time I have time to move my stuff out. So I call them, and a guy picked up a phone and told me there’s nothing they can do due to public holiday.
I told them the situation and at least what I want to hear is this guy to apologise as a representative of Kennard. But instead, he told me that there’s nothing he can do and hung up the phone! What an attitude!
This is definitely the worst customer service I had in my life. I definitely will not recommend Kennard!
Poor customer service at Kennards Fortitude Valley
After having received excellent customer service at other Kennards Storage locations for many years over several moves, this experience at Fortitude Valley was a rude shock to me. Rude, incompetent and unprofessional service by the manager, extremely poor parking and access for trucks as well as for customer cars, old and ill-designed facilities are some problems I faced. While I would still use the facility for convenience of location, I would not use this facility in future if I had a choice nor would I recommend it to anyone else.
Kennards rip off with 300% increase in rates in 2 years
Placed some wine in Kennards Waterloo after being customer for 13 years. Started at reasonable rate but increased by almost 300% in less than 2 years. Had to move all of my wine. Beware - get you in and then bump up the price thinking too much trouble to move. Do not use.
Kennard Browns plains_ Hidden Cost
They charge $66 for security call out fee, just because I open the gate to let the delivery guy get out, and I reopen the unit to put something back. They said this is written on the contract and i request a copy of the contract, I have never received one untill now. I suggest get a storage somewhere else to avoid this. Who knows if they will come up with other reasons to charge you another $66.
- Verified customer
Best customer service from start to end at north Melbourne branch!
Suzanne whom I first spoke over the phone had always been very lovely and helpful. I shopped around and ended choosing them over phone service. In store Azam couldn't be more supportive and helpful throughout. Pay a bit more but store with them! Amazing service Kennards Self Storage!
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Questions & Answers
what are storage rates?
Have you been on their website yet? You can enter your suburb, or postcode, & find 3-5 nearest centres.
prices for most popular sizes shown. Also plenty of helpful info, or contact details for every centre, to speak to friendly, informative staff. I found the whole process easy, & professional, despite some whinging reviews, & would highly recommend Kennards personally.
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