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Kent Removals & Storage - Removals

Kent Removals & Storage - Removals

4.4 from 660 reviews

Reviews

4.4

660 reviews
5
(526)
4
(40)
3
(8)
2
(14)
1
(72)
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    Nessie

    NessieMetropolitan Adelaide, SA

    • 2 reviews

    One word - dont.

    published

    We used Kents to move and store our household furniture. There was damage done to numerous items of furniture- and on making a claim, despite items being originally listed by Kents as undamaged, and us providing photographic evidence of moving/storage damage, our claim for some items was largely denied on a technicality. They also inserted their own insurance excess amount on the forms- we did not select an excess amount - and failed to respond to emails asking for an explanation of their subsequent invoicing including a $500.00 excess.
    They fail to respond to calls or emails questioning their invoicing.
    Would not recommend at all.

    Office LocationAdelaide
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    bearsticky

    bearstickyGreater Melbourne (Inner), VIC

    • 20 reviews

    Lost Property, Broken Furniture, Unnecessary Insurance Cost

    published
    Office LocationMelbourne (Head Office)
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Michael P.

    Michael P.Gippsland, VIC

    Poor communication, promised delivery within 5 business days, was informed goods were to be delayed by a further 5 days.

    published

    Move of house from east coast to west coast, we booked the service and paid a premium for a 5 day turn around, were informed 3 days later that goods would not arrive for a further 5 business days. Were informed that this was totally out of their control, as advised by [name removed] the State Operations Manager, no offer to compensate for costs incurred. Do not use this service, highly unprofessional.

    Office LocationMelbourne (Head Office)
    2 comments
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Michael P.
    Michael P.
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    Laura

    LauraAU

    • 2 reviews

    Employee never at fault - customer must insure against negligence

    published

    Used Kent to uplift and store my goods for 18 months and then deliver the goods to a new home. The movers broke the leg off my thick pine bed base during the move (the bed was in perfect condition pre-uplift). I was told that I should have insured my goods and that I would not be compensated. I understand the purpose of insurance but I'm not sure why I have to be responsible for the employees negligible handling of my goods. It's their job and Kent should have their own policies/procedures in place to address a lack of care by their employees.

    Office LocationCanberra
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Simon G.

    Simon G.South East Queensland, QLD

    Dishonest sales staff, poorest communication & then negligence resulting in our goods being water damaged in their yard!

    published
    Office LocationBrisbane and Melbourne (Head Office)
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage

    Terrible service, and hidden costs

    published

    Terrible service: give themselves 100% window of error in delivery time ('1.5 to 3 months is normal') and are still 2 months late. Never give an update where your belongings are and use vagueness of their contract to charge extra for delivery.

    Office LocationSydney
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Vicki

    VickiSydney Surrounds, NSW

    Kent Removals made it easy for me

    published

    I was very lucky to have John, Marty and William from the Operations team in Sydney.

    Today was always going to be a tricky pickup job. I was moving most of my house furniture to storage due to losing my job. I really appreciated Michelle's flexibility with the pickup date in the booking. I had to change it and she really helped me out a lot.

    John made sure that we had the best chance of a quick pickup by working out the best time with me. Marty and Will were experienced, and able to navigate the tricky loading situation. I was so lucky to have them. It was quick and very easy. They had so much experience and took such care with my things.

    I will be sure to recommend Kent Removals and Storage to all my friends and family.

    Office LocationMelbourne (Head Office)
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage

    Hello Vicki - thank you for a fantastic review. Always a pleasure to have a happy customer. We are glad your move went smoothly despite a tricky loading situation. Thank you for using Kent Removals & Storage.
    Sam - Customer Care Team

    Jeremy M.

    Jeremy M.Sydney, NSW

    Great Service!

    published

    We moved 2 apartments in to a new house - our removalists were very professional - they were on time, disassembled/reassembled all furniture and we didn't have anything break. Would definitely use them again!

    Office LocationSydney
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage

    Hello Jeremy - thank you for a fantastic review. Always a pleasure to have a happy customer. We are glad your move went smoothly and hope you are settling into your new home well. Thank you for using Kent Removals & Storage.
    Sean - Customer Care Team

    Damages incurred

    published
    Office LocationAdelaide
    2 comments
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Quinton
    Quinton
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    Exceptionally good service

    published

    I had a 4 bed +Study room items to be shifted from Perth to Melbourne.
    Got a very good service from Kent removals.
    They delivered all items in time and perfect condition.

    Office LocationPerth
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Rob Booth

    Rob BoothSydney, NSW

    Really poor communication, lots of lies, poor service

    published

    I accepted a 7:30 to 9:30 time slot, the guys turned up at 13:14. Staff lied to me, the boss was very aggressive and basically said tough luck my agreed timeslot was not agreed it was only a request. I'd rather carry my own furniture than deal with Kent again and really recommend anyone booking them to be very specific about your needs and don't pay a deposit until you have seen the contract. Other rather use a more ethical company.

    Office LocationSydney
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Trishamike66

    Trishamike66Metropolitan Adelaide, SA

    Outstanding from start to finish!!

    published

    Our move was a 3 bedroom unit from Brisbane to Adelaide. Everything went smoothly. Absolutely no damage to anything and the guys at both ends were professional and friendly. They arrived when they said they would and nothing was too much trouble. Neither of us had done a big move like this before, and we were quite nervous about our OLED TV, but we didn't need to be. We have no hesitation in recommending Kent to anyone who is doing a big move. Tip: get them to do the packing, they certainly know what they are doing!!

    Office LocationBrisbane
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage

    Review collected in partnership with Kent Removals & Storage

    Sam131

    Sam131VIC, 3012

    • 6 reviews

    Wonderful Service Every Time

    published

    I have used these guys for both an interstate and local move and they are just fantastic. Nothing is too much trouble and they take so much care with your items. They even took a gate off the hinges so I could get a large fridge through a tight spot. The old saying of what you get what you pay for definitely applies to removalists and this is the case with Kent!

    Office LocationBrisbane and Melbourne (Head Office)
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage

    Never use Kent

    published

    I used caloundra removals 3 months prior with less gear and they took 5 hrs and charged $800. Kent rocked up 5 hours late even though they knew the day before but didnt give warning. When they arrived two small blokes and the smallest truck I have ever seen. They said they had just been palmed the job. They called their manager and agreed to 5 hrs total. Completely lies and the move took 11 hrs total of 16 for me. To top it offer they have destroyed my $3000 leather brand new couch, worthless now. Oh and then they call and have a go at me cause I didnt want to pay the 11 hours. They still charged me $1350. I will be sure to continue to share my experience with as many people as possible. You are a disgrace.

    Office LocationBrisbane
    2 comments
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Ryan
    Ryan

    Why bother, you simply called to argue your point further to avoid accurate feedback. Perhaps a course in customer service and communication standards may be beneficial for your managers

    Deb

    DebGreater Melbourne (Metropolitan), VIC

    Appalling service

    published

    Domestic interstate move of contents from the 3 bedroom house. Furniture arrived broken and pictures damaged; the latter of which i asked them to pack professionally After delivery. Kent ignored all my contact with them

    Office LocationAdelaide
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
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    Sam

    SamPerth, WA

    Perfect Work

    published

    I am so happy for the great work that was done by Rafael and Santos. Arrived on time, excellent customer service, professionalism, very polite and carried out the work efficiently without delays.

    I highly recommend Kent for you all removals. Keep up the excellent work.

    Office LocationPerth
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    PME2012

    PME2012AU

    • 2 reviews

    Poor communication, broken promises

    published

    Kent's Inventory isn't actually an Inventory but a list to determine costs, which caused considerable confusion. Small items were listed, but many larger items weren't. Recommend choosing a Removalist where you deal with only one person. Our shipments were not prioritised as mutually agreed and promised, nor did the second shipment arrive a few days after the first. Our first shipment contained winter clothes for use in 40 degree heat. Also gardening tools, including our wheelbarrow, but no computer, TV, etc. Our calls remained unanswered by Victoria when we endeavoured to determine when our 2nd shipment would arrive. The good news - nothing was broken! The packer was great!

    Office LocationMelbourne (Head Office)
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage

    Santos and Rafael were excellent! They were quick and professional and lovely to deal with.

    published

    Five bedroom home, 3 bathrooms, two lounge rooms.
    Long distance.
    Now started and finished on time.
    Moving from Melbourne
    Moved to perth
    All items moved
    All furniture assembled
    Very good job
    Thanks you

    Office LocationPerth
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Amanda M.

    Amanda M.Greater Melbourne (Inner), VIC

    • 2 reviews

    Unprofessional - unreliable and dodgy - do not use

    published

    I used Kent for a local move and to place some of my valuables into storage. I had previously used Kent for over 20 years.
    The service itself was terrible - amateur crew who took over 9 hours to move a 2 bedroom apartment. Unprofessional- at times rude and the whole experience was a nightmare. They have since not been able to locate my items that were to go to store. This is stressful and unbelievable
    They promise professional service but could not be more unprofessional
    Do not care about customers
    Do Not Use

    Office LocationMelbourne (Head Office)
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
    Matt W

    Matt WSouth East Queensland, QLD

    Poor communication, expensive and dodgy movers

    published
    Office LocationBrisbane
    1 comment
    Kent Removals & Storage
    Kent R.Kent Removals & Storage
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    Questions & Answers

    Christina

    Christinaasked

    Removals

    Do you pick up and deliver.first pick up from West Kempsey move to Western Australia?

    1 answer
    Kent Removals & Storage
    Kent R.Kent Removals & Storage

    Hi Christina

    Kent are an Australia wide removals and storage company and would happily help you obtain a quote for moving of your possessions from West Kempsey in NSW over to WA. Please visit our website here to fill in your details to obtain a quote: https://interstate.kentremovalsstorage.com.au/.

    Thank you
    Kent Customer Service Team

    Christina

    Christinaasked

    Removals

    Do you pick up and deliver.first pick up from West Kempsey move to Western Australia.

    1 answer
    Kent Removals & Storage
    Kent R.Kent Removals & Storage

    Hi Christina, Kent are an Australia wide removals and storage company and would happily help you obtain a quote for moving of your possessions from West Kempsey in NSW over to WA. Please visit our website here to fill in your details to obtain a quote: https://interstate.kentremovalsstorage.com.au/.

    Get an answer from our members and Kent Removals & Storage representatives

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