Received a quote of $10,700 for an interstate move from a unit in QLD to Victoria and honestly felt it was extremely overpriced for the amount being moved. After comparing with other removalists and current market rates, the quote was far above what other companies considered reasonable. Show details
We were kept in the loop for the whole process. Chris and Mitch did our packing and were swift and knew what they were doing. JK and the boys that did our removal were fantastic and so friendly which made us feel at ease. We had a big move which was from the Gold Coast to Hervey Bay. Everything arrived safely. Show details
If there was 0 I would use it. I wanted a quote I rang and explained our move to Estrid, I was very rudely and bluntly told she couldn’t help me and hung up on me. Show details
Reviews with attachments
Could not be happier! – Very happy with this service, everything ran as per schedule and without stress. Uplift was quicker than expected (we had horrible access to the property - kudos to the guys who worked quickly and carefully under the rain!) Unloading of the container in Adelaide was easy peasy with two amazing guys who were just great! Nothing damaged, a few… Read more · 1
scratches here and there as expected when moving things! KEY MESSAGE: if you’re looking at relocating, make sure to pack your stuff properly! That’s what saves your belongings! Make sure you use butcher paper to fill out your boxes so they don’t get squeezed and that you use proper boxes too! These guys really do the best they can to look after your stuff! Competitive fees too which is a bonus!
Interstate - Door to Door – The Team from Hobart to Brisbane were fantastic. Especially Mark Mansell from the Bridgewater TAS Depot. Door to Door from Tasmania to Brisbane in two weeks, during Covid & only having half a container, awesome! Nothing missing, nothing broken. Communication before uplift and delivery was super smooth. Everything happened on-time with plenty of… Read more · 1
help offered during the whole process. Mark even supplied Kent boxes, packing tape & help with dismantling & packing bed frames, mattress protection, fragile pieces,TV/computers.
Best People – Move wasn’t to big in regards to furniture BUT a heck of a lot of storage boxes AND they packed all my fine china & glasswear. So very professional & friendly as we chatted all the way thru it. They not only removed but stored our property which was an ease of mind to both myself & my husband. Spot on with time so no waiting around & I could not… Read more · 1
fault them in anyway from beginning to end. Very professional & courtesies. Would I recommend Kent’s..YES
Our worst ever move – Our 3BDR home interstate move (ADL to MEL) with Kent was the worst experience with a removal company we have ever had, and we've moved more than a dozen times intrastate and interstate. I'm loathe to leave one-star reviews, and this is the first time I've done so -- and I feel our experience and dismal service completely warrants such a… Read more
conclusion.
Two main items (one fully insured) were damaged in transit, and while only one was insured, the reassured us they would do everything to make things right. But ultimately they refused to fix both items, despite repeated assurances -- even the insured couch!
For the day of moving in, Kent demanded access from 7am (despite us living 2 hours from their depot) -- so we were at our new home early. Not only did they not turn up on time -- but they didn't show up at all, or even call us to say they weren't coming (and we were the first job of the day, it's not like they were delayed elsewhere). We waited in an empty house for hours and had to chase them up repeatedly by telephone, only to be eventually told they didn't even have our container in the state! Yet they had only called the afternoon prior to confirm everything. That meant a night sleeping on the floor on temporary bedding.
Four separate staff members promised the operations manager would call us -- which never happened within the promised time frame and only eventually happened after our continual follow-up. Two items that were disassembled by Kent when packed up were refused to be reassembled -- and damaged in transit.
We even had to point out they'd left our kitchen sliding door sitting against the back fence (and in their rush to put it back on, didn't even do it properly, so it wouldn't close -- we had to fix that ourselves).
We also found Kent's rubbish from the day of packing up (used label sheets) dumped in our bedroom furniture. While the pic here shows 2 x 20-ft containers, everything fit into just one.
The communication was great up until the day they were supposed to move us in.
Their "go the extra mile" claim leaves a very bitter taste. Will never use them again. Terrible service; I would leave ZERO stars if that was possible.
I'm sure too Ken's marketing team will be quick to point out all of their spin, and tell us about the concerns of senior management -- but we've already been through that -- and come out without any satisfaction at all.
- +7
Wish we had never used Kent to move interstate from Sydney to Adelaide. We should have used Grace whose quote was very similar - although Kent quote their insurance costs in such a way that you might think they are less costly. We paid an additional $850 to have four large pieces of artwork crated for extra protection. Instead Kent wrapped them in… Read more
plastic sheets. No corner protection, no padding, no care. All four pieces of artwork arrived significantly damaged. We called Kent. Someone took the details over the phone and that is the last customer care conversation we had with Kent. We received an email with a link to fill out an insurance claim and confirmation that they would refund the $850 (which they did). No call to explain or apologise. The artwork is under repair- $6000 cost which has been covered by Kent insurance. However the repairs cannot be guaranteed and there is risk that the damage may not be eliminated - in which case we are stuck with damaged artwork. Kent sent us a survey for feedback which we completed with a low rating. Hey presto they called us. Wanted to know why the low rating and what could they do to compensate us. We asked could they cover the $500 excess charge for the insurance as we didn’t think it was fair that we had to pay it. They said they would check and get back to us. Of course they didn’t because in reality, they couldn’t have cared less. In addition to the artwork, our leather sofa arrived with black marks - luckily we were able to clean and remove the stains. Our dining table arrived with chips/nicks in the wood. Just the worst experience we have ever had after paying many thousands of dollars.
- +2
We moved a 4 bed home from Brisbane to Singapore March 2026. Everything seemed good until we unpacked our things. Clothes just thrown into boxes not hung up, glass shelves not removed from cupboards, items left in cabinets etc. Escalated to Ron Paratene who didn’t seems to care and didn’t reply to my last 2 emails with this feedback. The only… Read more
positive, the insurance claim was settled and paid in a few days. Overall, I would not recommend these guys, take your money and wash their hands with you. Very poor even the Singapore revivalists were shocked at the way our items weee packed
Use Kent if you enjoy stress, poor communication & unreliable service I had a very disappointing experience with Kent Removalists and would not recommend their service. To begin with, my furniture was collected in QLD outside the scheduled time, with no prior call or notice despite their team's "reassurance". There was also no proper… Read more
confirmation of what was collected, and it appears a signature may have been recorded without my clear acknowledgement.
Things only got worse with delivery. The original delivery date in VIC was changed multiple times without any proactive communication. I was first told it would arrive 2 days earlier than scheduled, and then the day before that revised date, I had to take urgent annual leave to accommodate.
On the actual day, no one contacted me at all. I had to follow up myself, only to be told the delivery was postponed to the following Monday due to a so-called “safety concerns.” Had I not called, I would not have been informed.
The final delivery ended up being scheduled 3 days later than the agreed contract date. A manager later admitted it was in fact a system error, not the "safety concerns" explanation originally provided.
While a 10% partial refund was eventually offered after escalation, the impact had already been significant. I was forced to take three separate days of annual leave, repeatedly explaining the situation to my employer, which understandably reflects poorly on me.
Overall, this experience reflects a serious lack of communication, accountability, and operational reliability. For a service that is supposed to reduce the stress of moving, this created the exact opposite.
The only exception was Rodney Spink, the sales representative, who was the only one to communicate proactively throughout the process.
Latest follow-ups
This was a downsizing exercise from a 5 br house to a 3 Bed townhouse. The workers that did the move, a team of Sth Americans were brilliant, organised , hardworking and maintained a sense of humour , for what can be a stressful time, their use of… Read more
space and storing and stacking was a work of art. What caused us problems was that the estimator that quoted on the work made a couple of mistakes and that ended up costing us time and money. What further disappointed was that administration/head office accounts pretended to listen and then when they realised that they weren't going to convince me that I was mistaken, they pretented that I was abusive on the call and chose to hang up on me. When I rang back a senior manager came on the line and a similar process occurred, but this time that person said to me mate you can have that additional cost we billed you back, but you deal with moving what we left behind, you choose. I held back from posting this because I did not want to have the removalist team blamed for something that wasn't caused by them.
Follow-up · the moving team where efficient diligent and in good spirits for the task, but whatever anyone says don't allow them to go until all items on the manifest/the items to be moved are moved. The head office team primary focus is for them to complete the job and they cannot do so until they unload their load at the other end. Emotionally it is making… Read more
Positive reviews
Kent were extremely professional during our move from Brisbane to Devonport. The move required 3 containers and took 2 days each end to load and unload. Each day the team was on time and very professional. The initial quote process was very detailed and the team were happy to answer any questions promptly and with clarity. Communication during… Read more
the move was also very good.
Kent was also willing to price match another quote which ultimately led to my decision to remain with them for the service.
All goods arrived free of damage and we'd happily use their services again.
Find out how Kent Removals & Storage - Removals compares to other Furniture Removalists
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Kent is one of the best removal companies I have ever used. The delivery was on time and the whole process was very smooth. The best part of this company was their excellent communication throughout the move. The staff were amazing, especially Diego and Abreu. Thank you for your outstanding service. Highly recommended! Show details
Kent Removals impressed us from the first contact, they handled our initial enquiry with customer focussed professionalism, and the cost involved was competitive. The timing advised for the shift went to plan, and the removal team were outstanding. Quick, efficient and courteous. Kent Removals made our shift very easy. Show details
Negative reviews
We used Kent Relocation Services to move from Australia to Canada, as they had been highly recommended by a close friend, unfortunately our experience with them was not positive. Disclaimer - the 3rd party packers and removalists they subcontracted to pack up our home in Sydney were outstanding, and we've left them 5 star reviews. Our use of Kent… Read more
was disappointing at every point, with the exception of the 3rd party packers they used in Sydney. Our original quote was not honoured even though we had already paid in full, as the salesman "forgot to put the paperwork thru". They refused to honour the original price. We had to chase them up to arrange the pickup, as we hadn't heard anything for months and our international move date was approaching in less than 2 weeks. They then subcontracted the International portion to a 3rd party in Canada, which did not honour our contract with Kent and added extra storage fees, even though our contract included 1 month of free storage. When we contacted Kent, they said that was up to their subcontractor, not them, and that the 1 month of free storage only applied to storage BEFORE our shipping container left Sydney, not after (this was not specified in our contract). We also had to pay extra for delivery outside the 50km radius, even though we had specified this in our contract and had been told it wouldn't incur a surcharge. Arranging the final delivery in Canada was also a nightmare, as a few days before the confirmed delivery date, one of their moving subcontractors (not the rep who had worked with us), called and tried to move the date as he was having trouble finding guys to do it. We told them we had confirmed it with their office and it was the best day for us, and he said he would confirm with us. The days before the scheduled delivery, we couldn't get a hold of anyone at the office to confirm the delivery or not, and even the morning of the delivery, we had no idea if they were coming or not. One of the delivery men was clearly hungover, reeked of alcohol and kept dropping our boxes. Thankfully, our goods arrived safe and sound, but not without many headaches, chasing up the representatives, and thousands of dollars in extra fees from not honouring their contract and sales pitch. It's clear that their model is to say anything to get your business, then subcontract every part of the job and not have any concern for honouring their word and contract, or how the subcontractors honour your contract. Disappointing since our friends had such a great experience. And I want to make clear that the Sydney packers they subcontracted to where truly amazing. I guess it's a roll of the dice, so Use Kent at your own risk.
We moved from Central Coast to Townsville. Staff were a bunch of cowboys. They not only damaged my belongings but also reversed into my garden wall on delivery. They denied my claim for compensation totally. Show details
I got Kent to help me moving my 3 bedroom house from Brisbane to Melbourne. When they came to provide the quote they seemed very positive and said they would aim to give the best deal possible. They said they would try and quote close to what I getting reimbursed by my office. It all sounded very positive at the time but they quietly slipped in a… Read more
possible redilivery fee. While I compared them with other providers they seemed more affordable at the time only till I reached Melbourne and asked them to deliver my stuff. They slapped me with another 2k invoice stating that I had to pay it before delivery. My brother in law who moved around the same time went with a different provider who didnt add any of these charges. Would not recomment Kent at all. Pathetic service and anytime you raise issues they just keep referring to the quote.
Recent reviews
Original meeting and quote with Mark in Hobart was great. Communication was very good. Disappointed with uplift from Hobart to Launceston. Unfortunately I was not there to supervise but they were instructed to pack and remove everything. They seemed unaware that packing had been included in the quote. They said they tried to contact me but there… Read more
were no missed calls or messages. Most of the boxes were not labelled so it was a bit of a guessing game for myself and the two guys at this end as to what room they belonged in. These two guys went above and beyond. The Hobart crew left quite a large number of items behind. Most annoyingly two tv remotes which I had to replace and a vacuum cleaner. Thankfully Mark returned and removed everything that was left behind. These items arrived almost 3 weeks after my move. The Launceston guys were extremely helpful and friendly again with this delivery. The tv remotes were there but no vacuum cleaner. Why the TV remotes weren’t packed with TV’s still beggars belief. Mark is currently following up and the search is still on for the missing vacuum cleaner. To say I’m unhappy with the service from Hobart apart from Mark would be an understatement. Unlike their Launceston counterparts.
Tiago and Hugo were amazing and so helpful, everything is in perfect condition and they worked very hard going up and down those stairs! Very grateful and definitely recommend their services Show details
I received a written quote. They moved me in last Friday. At that time they told me that half my furniture was still in Sydney. They had damaged some items of furniture and wasn't given the option to claim for that damage. It has now been over a week. I have rang and messaged numerous times and I have received no phone calls or messages as to when… Read more
I am getting the rest of my furniture. The guys that delivered my furniture at Kalkallo Vic were fantastic. Its a shame they work for a scrap and unprofessional company such as Kent. I did receive a phone call from Kent but it was them trying to get me to pay an extra $900 for excess goods. It was a written quote based on what the sales rep saw. I informed her that there was an extra bed and chest of drawers to be picked up from my sisters nearby and the quoter said that was fine. They wrote that extra payment off based on what I said. It was a written quote. It is a trap, unprofessional company and i wish I went with someone else.
Amazing from having initial contact with Gillian Graham 5* and the packers Grahame and Phil were amazing to, they were all extremely supportive and respectful during the stressful time of moving. Highly recommend 5* Show details
Find out how Kent Removals & Storage - Removals compares to other Furniture Removalists
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Very disappointing experience with Kent, unfortunately. The initial booking was handled promptly and in a professional manner, but I was informed after making payment and signing the agreement that my booking could not be carried out as per my request. The Operations team phoned to inform me they couldn't do it, and offered another day - the… Read more
morning of our house sale settlement. In the end after much discussion I cancelled the booking and asked for a full refund. A very stressful and important time for my family was made so much worse by Kent Removals. No formal apology or accountability was offered by management. Never again.
I booked with Kent to move interstate from Brisbane to Melbourne. From a house to a house, single person's worth of items, requiring a 10 cubic metre container. Initially it was a pretty good experience. They sent someone over to assess the property and accurately catalogue the items being moved. The initial consultant seemed pretty switched on… Read more
and knowledgeable, and offered some good advice about how to pack my items.
The quoted price was reasonable, not the cheapest quote I had but not too far off, but they were also able to make the move work within a better timeframe. I also liked that the storage container would be brought directly the the house as to minimise handling of the items.
The actual removalists themselves ended up being the issue. They treated my items with very little care. Every box was labelled "this way up" but were just placed upside down at their convenience. Boxes that were marked fragile were treated no differently from any other item. When the boxes arrived many were crushed, or torn open, with dirt and dust inside. Items that didn't come in a box was bent out of shape. I had been told I was over cautious with the amount of bubble wrap, packing paper and packing peanuts I used but in the end it was probably the only thing that saved a few of my items.
The movers themselves on arrival noted the damage to some of the items, in particular a sideboard that was completely destroyed. They took photos of this themselves and told me that someone from Kent would be in contact with me soon to sort this out. Kent never contacted me. I sent a few emails, none of which received a reply. When I got through over the phone they told me that I only had until the next day to submit an insurance claim because I contacted them so late. This was difficult because I am currently interstate away from home for work, not able to properly assess, catalogue or photograph the complete array of damages. The insurance claim ended up being denied as with the damages I knew about/had been able to document 2 weeks ago, and could accurately gauge the costs or repair or replacement for didn't quite reach the excess threshold. The way the company seems to use the excess threshold is "this is how much damage we're allowed to do".
I found it all rather disappointing as I had other good quotes that were well reviewed, but Kent really won me over with their in-person assessment, but when the actual movers came they did none of the things he said they would in terms of actually looking after my property. Their communication after the fact has also been terrible. I just wish I had gone with a different company instead.
Excellent removal by Bruce & Jeremy. They worked together very efficiently and we have no hesitation in recommending Kent Removals & Storage to friends & family. Show details
Worst experience moving in my life. Moved one bedroom house worth (20m cubed) about half a container, interstate from Brisbane to Tasmania plus a car. Paid $9,000 including insurance. Pick up crew mishandled fragiles, were rude, loaded container in a manner that we believed would cause damage and were dismissed. They did it fast and seemed rushed.… Read more
The delivery came on time, when the container was opened everything had shifted and was leaning. The dryer had been dented, the washing machine hose was cracked bc had not been secured properly, and our expensive TV was cracked when we unboxed it. Our car arrived early but refused to deliver to our door as promised and we met them in town to get it, it was filthy looked like been sitting in a lot for a month, rock chips on side. When we attempted to make a claim for the broken furniture the claims department treated us like we were trying to scam them, asking for more and more evidence then stating they didn’t receive it and then refusing to pay for replacements, only emailed never called, very impersonal. Took a week or more to finally get a manager to call us and negotiate a fair payment for replacement/repairs which barely covered it. Didn’t even pay for delivery fee of the new TV which was subpar compared to our TV. Very distressing experience and would not recommend them.
We moved from Qld to Tasmania. We were provided a quote and on booking was told it was going to be another $5000 due to incorrect quoting. We had less than 1/2 container. The process was not explained well in tgat the packers were to arrive first followed by the movers. Times we miscommunicated and once when I called to reconfirm the woman… Read more
(English accent) was so rude. I couldn't fault the movers, the packers I can't determine until I receive our possessions. As for receiving I was told 2 weeks, by several different people. "We do a lot of moves to Tassie and we have our own people on the ground". So far I've called twice to determine an approximate delivery date. Given I'd been told 2 weeks I didn't think that was unreasonable. Both times I was told that the Operations Manager would be contacted and I'd receive a call before close of business. Both times noone has called me. It's extremely disappointing to have to leave this review but sometimes it's the only way to get a response.
We were really fortunate to use a team from Kent to move from Toowoomba to Brisbane. The quote and booking was seamless, and management staff were great to deal with. Thales and his team were outstanding. Efficient, careful, respectful and responsive. Nothing was too hard. The move was particularly physical and challenging, yet they were… Read more
energetic, focused, and so kind. Great with kids and pets particularly. Kent beat the next quote by more than $6000 - and their moving team were the best I have ever encountered. Trucks and equipment were modern and well-maintained. I strongly recommend using Kent.
Do not write a review after your initial furniture pick up. All might seem fine at this stage. Wfait until your furniture has been delivered for the full horror to be revealed. Issues with this company start with poor communication. You never know who is responsible for your move. You also cannot trust them to deliver on the promised day. It was… Read more
only after extensive chasing up on our part that the furniture was delivered from storage on the due date. Kent seemed to have forgotten all about it.
Actual delivery was late in the day and a very rushed job. While two of the crew were good, the third team member was careless or incompetent to say the least. Then the damage was revealed. An antique glass cabinet was extensively damaged, a buffet was chipped on one of the edges and a floor lamp was broken. These issues were reported by the delivery team but nothing happened from Kent. A further call to Kent by us revealed only silence.
All we got from their call centre was that we should have had insurance. Inurance should be agaist unforeseen events not against the company's negligence. A removals company has a responsibility to be careful and not outsource this to insurance for which the customer pays handsomely.
John and Ann
Kent removals were very professional and the team that moved us in : Jesse ,Liam and Hudson were quick and efficient .Its such a gruelling job but these guys were having a great time ..very relaxed and responsive to my requests ! Thank you Show details
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Dear Dean, We sincerely apologise for… Read more (+1 reply)