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Kent Removals & Storage - Storage

Kent Removals & Storage - Storage

4.5 from 56 reviews

Reviews

4.5

56 reviews
5
(48)
4
(0)
3
(2)
2
(2)
1
(4)
  • Customer Service
    2.3 (6)
  • Job Satisfaction
    2.2 (5)
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Mystery

published
Customer Service
Job Satisfaction
Office LocationMelbourne (Head Office)
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
fair value

fair value

  • 36 reviews

Never again

published

An absolute nightmare. Negligent, uncaring, unprofessional.

Ruined my possession. Ruined my move. Accepted fault as it was blatant. Then they offered a $100 when I had paid for $15,000 worth of insurance. Disgusting.

Customer Service
Job Satisfaction
Office LocationMelbourne (Head Office)
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
Steve D.

Steve D.Sydney, NSW

OK, however forgot to bring packing materials for Kitchen as stated in agreement, and move ran a little over time

published

3 bedroom apartment with single garage moving to same suburb.
Crew arrived on time as agreed, however did not have any boxes or protective wrap suitable to pack kitchen (which was requested in my order). I then had to go and buy more boxes and bubble wrap and pack the kitchen myself.
KENT have since offered to reimburse me for the cost of additional boxes and bubble wrap. As the time blew out a little from quoted Kent have reimbursed for some of that time as well.

Customer Service
Job Satisfaction
Office LocationSydney
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
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Kellie

KellieSydney Surrounds, NSW

  • 2 reviews

Nightmare Moving Day

published
Customer Service
Job Satisfaction
Office LocationSydney
Hels

HelsPalmerston, NT

  • 2 reviews
  • 2 likes

Very Friendly & Efficient Company

published

From wo to go everything went smoothly. From my first enquiry with the girl in the office to the quote, the uplift went without a hitch, the guys were friendly and efficient. We are storing for a year or so while we Silver Nomads, caravan this vast and beautiful continent of ours. The rates are very good and competitive compared to self storage. Some forgotten items need to be added, this apparently is not a problem. I would thoroughly recommend Kents Removal

Office LocationDarwin
2 comments
Hels
Hels

Very happy with the professionalism of this company. Our household goods are in storage and we will use Kent to move them when the time comes

Kent Removals & Storage
Kent R.Kent Removals & Storage

Review collected in partnership with Kent Removals & Storage

Poor communication

published

House, long distance, storage.
I had to chase for a delivery date to discover the container had been sitting in a yard in Sydney. No one contacted me to arrange delivery - pretty average for a top end price service. the guys that did the delivery were great, friendly and very helpful.

Customer Service
Office LocationAdelaide
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Review collected in partnership with Kent Removals & Storage

Joan Hughes

Joan HughesMid North Coast, NSW

Excellent work.

published

Not a big move, but the move went smoothly, and on time.
Saved my sister a lot of stress, the furniture was to be put in storage for my son who is returning to Australia to live.
Job well done.

Office LocationCanberra
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Review collected in partnership with Kent Removals & Storage

Susan Pereira

Susan PereiraSouth East Queensland, QLD

Professional packers and movers

published

5 bedroom plus study very large house. The job was to pack, remove and store the goods of my house. The storage is for a year at least. The volume was 2 and a half containers

Customer Service
Job Satisfaction
Office LocationBrisbane
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Review collected in partnership with Kent Removals & Storage

Best option available for me

published

Storage of 2 Bedroom House, the team arrived 1/2 hour early and were very efficient and polite.
Took care of wrapping and packing all items, I have no worries with the storage.

Office LocationBrisbane
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Review collected in partnership with Kent Removals & Storage

The reviewer stated that an incentive was offered for this review

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Phil

PhilSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Couldn't Fault the service...Best experience ..... totally stress free

published
Office LocationBrisbane
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Review collected in partnership with Kent Removals & Storage

Dont entrust your possessions with Kent

published

Horrendous customer service from Kent and they take no responsibility for their faults. 3 bedroom house put into storage for 11 months and then moved to QLD. Two fridges were incorrectly stored by Kent with the doors closed which caused moisture and in turn mold to grow which ruined them. One week and 10+ calls with the only response being that someone would call me back which they never did. Now even though it was their actions that caused the fridges to be ruined, they hide behind a clause that we did not have the correct level of insurance. Even their own website says do not close the fridge doors whilst in storage. I would recommend using any other removal service over Kent.

Office LocationSydney
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage
Anita B.

Anita B.Sydney, NSW

What a great service

published

Moving and having to store my furniture was a very daunting task for me. Thank goodness i found Kent. They made it so easy. Unlike others they offered a free onsite visit to establish my needs. Matt was terrific. He completely reassured me of the process and topped it off by a super cheap no obligation quote. Removal day arrived and the team of Clifford, Jacob and Ryan were fast, friendly and very efficient. They took very good care of my belongings. i was even impressed by the lovely Emily who rang to see how it all went and was i happy with the service. What a great team of people. I would happily recommend them to anyone.

Office LocationSydney
1 comment
Kent Removals & Storage
Kent R.Kent Removals & Storage

Missing Items

published

We were moving a very short distance, but due to settlement dates not lining up our home contents had to go in to storage for 2 weeks. I noticed that when the container was being loaded up there were already items in there from another move. When the goods were returned to us two weeks later they had been moved to another container and now that we have started unpacking we have noticed items 'missing'. These include our TV, Apple TV, bases to 2 beds, a rug, cutlery and other kitchen items. I've been in daily contact with Kent and they been of no real help. And no, I did not take out insurance as it was such a short move I couldn't really see what could go wrong........

Office LocationBrisbane
2 comments
Kent Removals & Storage
Kent R.Kent Removals & Storage
Evan T
Evan T

As the per the above, there has been no resolution from Kent and no real attempt to fix the matter. Their opinion seems to be bad luck, these things happen. I wouldn't recommend them and I certainly would never use them again.

Do not hire

published
Melissa

MelissaCanberra

Wonderfully Caring experience

published

Kent went absolutely above and beyond what I’ve ever experienced. From the first text message after my online quote request, to the last minute of the removal team driving out, I was supported, informed and well cared for. I recommend Kent for any moving or storage needs.

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Excellent from Start to Finish

published

We needed to move back to our home in Brisbane from the Adelaide Hills and planned to take a driving holiday that meant there would be a gap of three plus weeks between Up lift and delivery to our home. This was no trouble to Kent's and the level of service was always at the very best level from the men who did the pick up to the guys who delivered our goods to the office staff who coordinated it all. Excellent work - well done and thank you all. It goes without saying we will use Kent again and recommend them to our friends and colleagues.

S Aler

S AlerFar North Queensland, QLD

  • 4 reviews

Excellent service, very affordable

published

I recently had to find suitable storage for my fathers belongings and I was very relieved to find Kent storage. Kaitlyn was very prompt and professional in her service and contact with me. Kaitlyn and the removalist team really made this whole process so easy and stress free. I found Kent storage to be the most affordable with their storage facility options and that lightened my worry also as I am running on a tight budget so Kent storage really came to the table with all my needs. Excellent and professional service and so affordable. I highly recommend Kent Storage.

Best removal service I have experienced.

published

The Kent team arrived right on time and were professional, friendly and efficient. We also had a number of valuable and fragile possessions that they managed with great care. Thoroughly recommended.

Excellent Service ....

published

I and my family recently migrated to Adelaide, Australia from Doha, Qatar. We lived in Doha all our lives, so we had a lot of personal household items. We shipped all our items via ship.

Kent Removals services assisted us to deliver the goods from port to our home. They took care of all the Terminal handling, customs clearance and quarantine. All our goods were delivered with in the timeframe as promised. I didn't even had to go to the port or their office. The whole process was very smooth and quick.

I am really impressed by their service.

Thank You Kent Removals & Storage :)

Andrew G

Andrew GMelbourne

A job well done!

published

An all round smooth and professional service provided by Denis the packer and the removal team of Hayden, Mathew and Stuart. If and when I move in the future I will definitely call Kent first!

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Questions & Answers

marinac

marinacasked

Storage

Are you able to move my household contents from Kooralbyn to an Adelaide storage facility?

1 answer
Kent Removals & Storage
Kent R.Kent Removals & Storage

Hello Marinac,

Thank you for contacting Kent Removals and Storage. We can certainly assist you with the move from Kooralbyn to Adelaide Storage Facility. Please call us on 1300 860 452 to enable us to assist you further. Thank you.

Nick,
Customer Care Team

Get an answer from our members and Kent Removals & Storage representatives

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