2Kent Removals & Storage - Storage
Part of Kent Removals & Storage  4.2 (1,044)

Kent Removals & Storage - Storage

 Verifiedkentremovalsstorage.com.au
3.9

87 reviews · Statistics

PositivevsNegative
70% · 6123 · 26%
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Rates and Fees
2.1 (11)
Job Satisfaction
2.7 (29)
Timeliness
2.3 (13)
Customer Service
3.0 (32)

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Reviews

Kent Removals & Storage › Storage87 reviews
BeeDee
BeeDeeVICGreater Melbourne (Inner), VIC4 posts
  Verified Storage

Lost boxes

Disastrous experience, Kent’s lost 10 boxes which were in storage - a nightmare, expensive and like the great flying kangaroo, overpriced, sloppy & appalling service .. and at the end of it all make NO EFFORT on rectification Show details
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Rob
RobQLDSouth East Queensland, QLD7 posts
  Storage
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Andrew G.
Andrew G.QLDSouth East Queensland, QLD
  Storage

Damaged Items

They were very thorough in documenting all of the damage done to my painting, bed and wardrobe including smashing the mirror door. I don't understand how the painting was damaged when it was meant to be wrapped.

They effectively advised that its tough luck because I didn't get their insurance lol. Even though I have cumulatively spent thousands and thousands of dollars with them for this experience.

Positives were that they were good in communication and the majority of my items came back undamaged. Show details

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Adrian S.
Adrian S.2 posts
  Verified Storage

Poor service

I had been a long time storage customer ( 4years) and I finally retrieved my goods and chattels only to have damaged and broken furniture. It was poorly wrapped, with heavy items on top of delicate. Insurance paid for the repairs and that went very smoothly.

However, I was, and still am, missing a number a packing boxes. Having brought this to Kent’s attention and despite assurances that they’re onto it, nothing has been forthcoming. No communication other than “ we’re looking”. I’m resolved to never seeing my property again. Show details

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Daiana
DaianaTASHobart, TAS3 posts
  Verified Storage
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Sonshine91
Sonshine912 posts
  Verified Storage
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Linda
LindaWAPerth, WA2 posts
  Verified Storage

Very disappointing service from Kent Relocations, Perth

They wrapped all our leather furniture in plastic and after 22xmonths in their storage facilities it all came out covered in mould, beyond repair. Because I didn’t tick the right box on the insurance form, we were not covered. They offered $5k compensation for destroying around $35k of furniture. This was back in June 2022 and we still have no furniture and no settlement and now they just don’t answer calls or emails. Would never recommend them to anyone. Show details
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Linda
LindaWAPerth, WA12 posts
  Verified Storage
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Nathan B.
Nathan B.5 posts
  Verified Storage
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Chris M.
Chris M.VICGreater Melbourne (Inner), VIC
  Verified Storage

Broke our stuff

House, 2 bedroom, short trip.

Broke our 65” Tv and front light due to sheer negligence (1 guy carried it alone and put his thumb straight through the TV breaking it)

Then denied everything when they were followed up despite heaps of photo evidence.

Beware, they’ll break your stuff and tell you it’s your fault! Show details

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John O.
John O.
  Verified Storage

Poor Delivery Outcome

Booked delivery of long term storage. Only half arrived and after constant follow up three weeks later I’ve been advised the Sydney team are too busy this week to deliver what they should have three weeks ago.

[Name Removed] from head office has been great and got me a solution but poor form from the Sydney team. Paid over $100 a month for storage and over $300 for it to be delivered. Show details

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Jen W
Jen W
  Verified Storage

The A-Team

Biggest thankyou’s to the Kent team - Mark, Chris, Kane & Liam. You guys are fabulous. So professional & so personable. Extra big thankyou’s to Kane & Liam who did the uplift - you two are the absolute A-Team. Best Regards Jen W Show details ·  1
Jessica M.
Jessica M.NSWSydney, NSW
  Verified Storage
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Westie
Westie2 posts
  Verified Storage
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Steve
SteveNSWSydney, NSW6 posts
  Verified Storage
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Questions & Answers

Roland L.
Roland L. · Storage

How much dose it cost to store a 4 mitre trailer?

marinac
marinac · Storage

Are you able to move my household contents from Kooralbyn to an Adelaide storage facility?

Kent Removals & Storage
Kent Removals & Storage   DM   

Details

Compare all Kent Removals & Storage listings
CategoryFurniture Removalists and Storage ProvidersFurniture Removalists
Services OfferedStorageInternational Removals, Interstate Removals and Local Removals
LocationsACT, NSW, NT, QLD, SA, TAS, VIC and WANSW
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