Kenwood Multipro Sense FPM810 Questions & Answers

Hi Elaine, Thanks for reaching out to us on product review. We would like to assist in any way we can. We ask that you reach out to us via phoning us or filling out the below contact us form and we can request some more information.

Thanks

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Contact the company. I have no idea

I don’t know

Hello, the red tag and spring, sounds like you are referring to the interlock on the Jug blender attachment. This belongs on the base adapter of the blade, it is a safety lock that communicates to the motor unit, for safety purposes. If the Red tag is broken, a new part may need to be ordered.

Can the ted tab be fixed back into place?

Red tag and spring have come loose on my multipro blender base but can’t find any images as to how it should fit. Could you advise please?

Yes I’m having same issue. Kenwood obviously want us to buy the part! Disgraceful really considering the cost of the machine! I just want a diagram to see if I can fix it!

Hi All, Thank you for your review of the Kenwood Multipro. We are sorry to hear you are experiencing an issue with your item. Information on the removal of parts, cleaning, and maintenance is all published in the original user manual.

If your appliance is within the warranty period - Please contact us directly so we can arrange a replacement part for you. You can direct message us OR visit our website and submit an online inquiry.

If you do need spare parts or something is damaged, Please proceed to our spare parts website where we have everything readily available:

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Thank you

DeLonghi Group

Managed to fit the red plastic back, tiny spring is required. After second attempt it has finally gone back and hasn't fallen off since. I check it constantly as machine won't work without it.

Its taken 3 months for someone from your company to reply to my question. Thats' appauling! Just as well I could read customers comments and worked out how to fit the red plastic bit and its spring back together. Otherwise I'd be tempted to send the whole lot back and ask for my money back!

has it been like this from very beginning, how long have you been using it, is it under warranty still, have you asked the manufacturer?

Yes it has been like it from the beginning. Only used it half a dozen times or so because it it so hard to turn on. I have had it for about 7 months.

if it's a secret its probably China.

Hi Anne,

We'd love to help you out. We've messaged you directly to assist you with this!

Thanks, Kenwood

Hi Tina, Not to worry. The only way to try and remove the bowl is to try and wedge it back slowly and bit by bit unlock it unlocks. If this does dot work she will need to take it to an agent for them to remove. Below is the link to locate your nearest agent. This is not covered by warranty. external link .

If you have any further inquiries please do not hesitate to contact us.

Thanks.

I had exactly the same experience, and judging by several similar complaints here the locking mechanism on this blender is at fault - not the users. We purchased this product earlier this year and it took around 30 minutes of fiddling and turning before the bowl eventually locked into place and was able to be used. After using it once, we've just tried to use it again and the bowl will not unlock from the base. The manual warns that excessive force will cause breakage, and according to the official response here the cost of getting the unit unlocked by an authorised Kenwood service centre along with any replacement parts will not be covered by warranty! 'Very unimpressed by both the workmanship and the customer service options.

Hi Fliss, lots of our parts are available for purchase. This website is monitored by De'Longhi Group Australia. I think the best thing for you to do would be to contact Kenwood HQ and ask who the distributor or office contact is in your country. external link 

Hi Cheryl, I need to purchase the red plastic and spring part that also went missing. I’m based in Australia. Where can I find it? Thanks in advance

Hi Annette, it would be possible to purchase these as spare parts. The easiest way to do this is to contact our customer service team so they can help you identify the correct part codes. There number is 1800 126 659

I had the exact same problem...fixed now. The little red piece of plastic and spring can be clicked back into place in the base of the blender, longest side goes in first.

I have the same problem. I see a red bit of plastic underneath the base. I can't work out it. Which is the longest side?

Im having the same problem how do you fit the plastic back? The machine looks really good but that tag sure comes out very easily.

I'm having the same issue, first time using blender and the red piece and spring popped off immediately when I tried to lock it into place. Is it needed for the blender to work as I've locked blender into place but it will not work but I can't see where or how to put the red piece and spring back and I'm unsure if it's even required.

Has anyone figured this out? Need help!

Hi Everyone, Thank you for contacting Kenwood / DeLonghi Team. The little red piece of plastic and spring must be pushed in, This is what goes inside the motor to activate it. Please just press it once to ensure it's not "jammed"

Thank you

DeLonghi Team

Where can I get a replacement spring and red bit?