Kenwood Multipro Sense FPM810 Questions & Answers

Dear vts, Thank you for your enquiry regarding the Kenwood MultiPro Sense FPM810 and FPM910. We appreciate your interest in using accessories across both models. Please be advised that the bowls, blades, and discs are not fully interchangeable between the FPM810 and FPM910 models. Although the appliances may appear similar, there are differences in the drive system and fitting mechanisms, meaning accessories are designed specifically for each model to ensure safe and optimal performance.

For this reason, we recommend only using accessories that are officially listed as compatible with your specific model, as stated in the user manual or Kenwood official parts guide. Using non-compatible attachments may affect performance or potentially damage the appliance.

If you are unsure about a specific attachment, we would be happy to assist further in confirming compatibility.

Kind Regards Kenwood Team

Dear vts Thank you for your enquiry regarding the Kenwood MultiPro Sense FPM810 and FPM910. We appreciate your interest in using accessories across both models. Please be advised that the bowls, blades, and discs are not fully interchangeable between the FPM810 and FPM910 models. Although the appliances may appear similar, there are differences in the drive system and fitting mechanisms, meaning accessories are designed specifically for each model to ensure safe and optimal performance.

For this reason, we recommend only using accessories that are officially listed as compatible with your specific model, as stated in the user manual or Kenwood official parts guide. Using non-compatible attachments may affect performance or potentially damage the appliance.

If you are unsure about a specific attachment, we would be happy to assist further in confirming compatibility.

Kind Regards Kenwood Team

Hi Elaine, Thanks for reaching out to us on product review. We would like to assist in any way we can. We ask that you reach out to us via phoning us or filling out the below contact us form and we can request some more information.

Thanks

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Dear Claire Thank you for contacting us regarding your Kenwood MultiPro Sense FPM810. We are sorry to hear that you are having difficulty fitting the mini bowl and we appreciate your patience while trying to refer to the instructions.

The mini bowl for this model is designed to sit inside the main bowl and is driven by the central drive shaft. To install it, please ensure the main bowl is correctly locked into position on the base first. The mini bowl should then be placed inside the main bowl and aligned onto the drive shaft until it sits securely in place.

Please note that the mini bowl for this model does not use a separate lid. Instead, it operates under the main bowl lid, which is used during processing for safety and proper operation.

If the mini bowl is not seating correctly, please check that:

The main bowl is fully locked into position The drive shaft is properly inserted No food residue is obstructing the fitting area

We would advise against forcing the accessory into place, as this may cause damage.

If you continue to experience difficulties, we recommend contacting our support team on 1800 126 659

Kind Regards Kenwood Team

Contact the company. I have no idea

Dear Rosa, Thank you for contacting us regarding your Kenwood MultiPro Sense FPM810. We are sorry to hear that your appliance appears to be unbalanced during use, and we understand how concerning this can be.

In many cases, an unbalanced operation can be caused by one of the following:

The appliance not being placed on a flat, stable surface The bowl or lid not being correctly locked into position Uneven distribution of food inside the bowl Incorrect attachment fitted or not properly secured

We recommend switching the appliance off and unplugging it, then checking that all components (bowl, lid, and drive shaft) are correctly assembled and securely locked. Please also ensure the unit is placed on a level, non-slip surface before restarting.

If the issue continues after these checks, we would advise discontinuing use and contact our support team

Kind Regards Kenwood Team

Hello You answered my question after 3 years!!!! I had to throw my appliance out I tried everything and it was just out of warranty so I’m sure you wouldn’t have replaced it what ashame as I loved the machine and now I just have my daughters Kmart mixer as I can’t afford another on at this point of time. Regards Rosa

Dear Georgina, Thank you for contacting us regarding your Kenwood MultiPro Sense FPM810. We are sorry to hear that your newly purchased food processor is not switching on, and we understand how disappointing this must be.

To help identify the cause, please check the following:

Ensure the appliance is properly plugged into a working power outlet Confirm that the bowl and lid are correctly locked into position, as the safety interlock system will prevent the unit from operating if not fully secured Check that all attachments are correctly fitted Try a different power socket to rule out an electrical supply issue

The Kenwood MultiPro is fitted with a safety interlock system, meaning it will only operate when all components are correctly assembled.

If the appliance still does not switch on after these checks, we recommend discontinuing use and contact our support team on 1800 126 659

Kind Regards Kenwood Team

I don’t know

Hello, the red tag and spring, sounds like you are referring to the interlock on the Jug blender attachment. This belongs on the base adapter of the blade, it is a safety lock that communicates to the motor unit, for safety purposes. If the Red tag is broken, a new part may need to be ordered.

Can the ted tab be fixed back into place?

Red tag and spring have come loose on my multipro blender base but can’t find any images as to how it should fit. Could you advise please?

Yes I’m having same issue. Kenwood obviously want us to buy the part! Disgraceful really considering the cost of the machine! I just want a diagram to see if I can fix it!

Hi All, Thank you for your review of the Kenwood Multipro. We are sorry to hear you are experiencing an issue with your item. Information on the removal of parts, cleaning, and maintenance is all published in the original user manual.

If your appliance is within the warranty period - Please contact us directly so we can arrange a replacement part for you. You can direct message us OR visit our website and submit an online inquiry.

If you do need spare parts or something is damaged, Please proceed to our spare parts website where we have everything readily available:

external link 

Thank you

DeLonghi Group

Managed to fit the red plastic back, tiny spring is required. After second attempt it has finally gone back and hasn't fallen off since. I check it constantly as machine won't work without it.

Its taken 3 months for someone from your company to reply to my question. Thats' appauling! Just as well I could read customers comments and worked out how to fit the red plastic bit and its spring back together. Otherwise I'd be tempted to send the whole lot back and ask for my money back!

has it been like this from very beginning, how long have you been using it, is it under warranty still, have you asked the manufacturer?

Yes it has been like it from the beginning. Only used it half a dozen times or so because it it so hard to turn on. I have had it for about 7 months.

if it's a secret its probably China.

Hi Anne,

We'd love to help you out. We've messaged you directly to assist you with this!

Thanks, Kenwood

Hi Tina, Not to worry. The only way to try and remove the bowl is to try and wedge it back slowly and bit by bit unlock it unlocks. If this does dot work she will need to take it to an agent for them to remove. Below is the link to locate your nearest agent. This is not covered by warranty. external link .

If you have any further inquiries please do not hesitate to contact us.

Thanks.

I had exactly the same experience, and judging by several similar complaints here the locking mechanism on this blender is at fault - not the users. We purchased this product earlier this year and it took around 30 minutes of fiddling and turning before the bowl eventually locked into place and was able to be used. After using it once, we've just tried to use it again and the bowl will not unlock from the base. The manual warns that excessive force will cause breakage, and according to the official response here the cost of getting the unit unlocked by an authorised Kenwood service centre along with any replacement parts will not be covered by warranty! 'Very unimpressed by both the workmanship and the customer service options.

Hi Fliss, lots of our parts are available for purchase. This website is monitored by De'Longhi Group Australia. I think the best thing for you to do would be to contact Kenwood HQ and ask who the distributor or office contact is in your country. external link 

Hi Cheryl, I need to purchase the red plastic and spring part that also went missing. I’m based in Australia. Where can I find it? Thanks in advance

Hi Annette, it would be possible to purchase these as spare parts. The easiest way to do this is to contact our customer service team so they can help you identify the correct part codes. There number is 1800 126 659

I had the exact same problem...fixed now. The little red piece of plastic and spring can be clicked back into place in the base of the blender, longest side goes in first.

I have the same problem. I see a red bit of plastic underneath the base. I can't work out it. Which is the longest side?

Im having the same problem how do you fit the plastic back? The machine looks really good but that tag sure comes out very easily.

I'm having the same issue, first time using blender and the red piece and spring popped off immediately when I tried to lock it into place. Is it needed for the blender to work as I've locked blender into place but it will not work but I can't see where or how to put the red piece and spring back and I'm unsure if it's even required.

Has anyone figured this out? Need help!

Hi Everyone, Thank you for contacting Kenwood / DeLonghi Team. The little red piece of plastic and spring must be pushed in, This is what goes inside the motor to activate it. Please just press it once to ensure it's not "jammed"

Thank you

DeLonghi Team

Where can I get a replacement spring and red bit?