Ordered product, it was faulty and came in unsealed box. Instead of refunding straight away, they argued on many factors, including if the product was even faulty! Disgusting. Deal with most other companies which will work for the customer, not themselves. Reporting to fair trade!

I am very disappointed that you sent me a product , with no information no wty and no power lead , I am stunned.

Terrible customer service almost non existent don't care and blaming supplier no one has called us and tell u the truth won't be holding our breath for a replacement pump buyer beware if this mib

Purchased multiple items- charging dock did not work. Like other customers I was made to reply to at least 8 emails, send photos, & then a video, it was like I was on trial. Will never use this company again, wasted so much of my time with the constant emails asking for something different every time.
Still do not have a satisfactory outcome to the faulty charging dock despite them seeing that it doesn't work in the video.

Bought a blender. It stopped working soon although expensive... Spoke to KG. The amount of time that I spent speaking to them was worth more than the actual product. They kept changing their mind about what they wanted me to do. I sent a photo. Then had to use a link to upload a video. I then waa asked to cut the power cable of the item (although you could just put it back anyway - redundant), they then asked me to leave my house during a lockdown - then said after, to go to the post office to send back the sticker at the bottom of the item tha...

I purchased soda stream few months ago and it started leaking air. I contacted them assuming they will give me some insight to lodge my issue assuming it has 24 months warranty. They keep giving me bogus solutions like press button for longer time, check if cylinder is tight. I even sent them recording but they keep suggesting stupid things all day. Really had appreciated if they just said can't do instead of wasting my time.

https://streamable.com/jj8nzy

Their "one day despatch" is misleading and deceptive. They do not despatch in that time. I received a damaged item that was not as described. Not the same item that was listed. PayPal claim lodged. Will never purchase there again. Be warned. During PayPal claim the seller said I could return the item (at my expense) and they would deduct an administrative charge from the refund. Put the seller on notice that this was not a 'change of mind' return. I quoted that the Australian Consumer Law required the seller to pay for the return of a defective...

Ordered Tuesday night and was shipped within hours, speedy delivery and service. Great customer experience! Would definitely shop with them again.

Purchase a digital thermometer clock off catch, sold by kg electronics. I requested a replacement, got sick and tire of email back and forth.
arrived. Time display work, but did not display inside or outside temperature!
Email customer service [i sent 8 emails in total with photo's, received 8 back] there response can you email me the instructions, they were on the back of product. Instructions were to set clock, temperature display not working! They said maybe i am doing something wrong, what! I said I will not purchase anything else from them, $15 it cost, i put it in the bin, customer service sucks, stay away from them.

Received by items crushed and open. Items are nearly 2 years old. Contacted the seller they keep saying its fine. Dates should be listed on your items same as food if the item has a exp date.

I also have postal addresses issue were defaulting to my alternate as well as my home address. They refuse to acknowledge it and say it is my issue even though I know I put in the right address. even after emailing there team less than 13hr after confirmation of the order the refused to change the address and now after 12 business days and my order not arriving the want to charge another inflated delivery fee.
possibly the worst customer service I have been subjected too.

Ordered a alarm clock from their marketplace and waited for month to arrive and asking for more money to deliver on the same address again and even they do their private delivery partners and they don’t deliver your item and they will ask you for more money to deliver it again

The postal addresses keep defaulting to my name even when sent to other people. They refuse to acknowledge it and say it is my issue even though I know I am putting in the right address.

Received my Dimplex 26 inch electric fire box around the middle of August this year. The item arrived promptly and well packaged. But upon switching it on for the first time the heater started burning and a part fell into the box. Contacted Glen Dimplex as written in attached form but they referred me to KG Electronics the seller. Over the last two weeks have sent 3 emails asking for assistance and a refund and not received any communication back at all. Cost $1600. Very disappointed so far.

Bought a homedics sound machine. Item that I received was broken. Not easy to get a refund - seems dodgy. I even provided a video to show that the item was not working.

very cheap product quality and poor customer service Tracking number: GNY4522624
Order number: 25-05378-29933l, staff is not helpful at all. And waste a lot of time and dont provide any solution

I bought it on Ebay. Nice and convenient size to be able to take with me, wherever, I go. Sleek and stylish, easy to operate. Was easy to purchase online.

Bought a Buddee AM/FM Dual Alarm Digital Clock Radio which made a buzzing/humming sound that kept us up at night. I contacted KG who immediately sent me a return sticker that I just had to take to the post office to return. They sent me a new one straight away and it is perfect. Communications was fantastic. Great experience. Thanks so much!

Bought a Soda Stream, absolutely love it. Took a bit of time to get to me, but unfortunately everything is with Aus Post right now! Not their fault... They were super friendly and responsive when I checked in.
Would recommend!

Terrible experience, Ordered product it didn't work (Screen flickered, when in use), returned it and now they want to change me because it works on their end. Have had to go to ACCC