KG Electronic

I can't understand all the negative reviews! I ordered two ornaments from this company and their service was faultless. The original order has to be cancelled as the item was damaged but they notified me straight away and reordered the item.… Read more ·  1

Australia Post damaged one of them in transit and the store refunded part of my purchase even though the damage was minimal and didn't affect the product at all and I didn't expect a refund. All the way through they were exemplary with emails and communication. I would not hesitate to order from this company again.

Purchased a product via Bunnings On Line Store. Product arrived faulty. Made contact with KG E directly. Support from KG Representative Aubrey was brilliant. A couple of emails back and forth, and a refund was provided within a fortnight. Communications and followup was excellent. Did not need to chase up. Shame that the product was faulty, however, would happily deal with this organization again. Show reply

Just how you want it – I was able to find a specific plush that I couldn't find anywhere else, at least to get it shipped to Switzerland. Didn't even take a week to reach me and it was wrapped securely. Everything was just how you want it when online shopping. Show details

The best clamp hub for your Mac – On Friday 16th December 2022 I purchased a Satechi USB-C Clamp Hub for iMac 24” Silver for $93 with so I can use more ports rather than keep changing the USB Cables. Show details

Product arrived faulty (floor fan with faulty timer dial) then contacted them via online form (no phone number of course) - received reply that my name could not be found against an order - then found my order a day later after pushing a little but always received a reply from a different person, so constantly repeating myself to somebody new.… Read more

Then needed to take a video and upload the thing, which was a bit of an issue. They just waste your time and hope you disappear. Never again will I deal with this mob. Steer clear. Wanted replacement but now just a refund. See how it goes - no doubt more of the same.

Worst online experience ever! Received a faulty product with liner torn off and missing part. The seller offered to refund 20% back and asked me to keep the product I can't even use. What kind of seller is this? I would call them scammer for sure. They should be investigated by authority.

AVOID AVOID AVOID AVOID!!!!!!!!! Possibly my worst online shopping experience EVER!!!!!!!! It is blatantly obvious that this gang of scammers is knowingly sending faulty items. Other online companies do this...... PLEASE PEOPLE ! Read the horrendous 1 star reviews, I so wish I had........ They turn the returns process into an utterly frustrating… Read more

and time consuming nightmare, demanding videos how their non functioning item is faulty, making you communicate between two parties and having to read contrived and fake apology messages..... I absolutely hated this, You wasted my time. and I know you are doing this purposely hoping that people give up and let you have the money... DO BETTER!!!!! THIS IS DISGRACEFUL!!!! I wish someone would investigate this company......... Here You guys, I saved You time by copying and pasting Your contrived, pre-empted generic response, You're welcome.

Dear Lexi, Thank you for your feedback, and I’m genuinely sorry to hear about your experience.

We understand how frustrating it is to receive a faulty product and then encounter delays during the support process. This certainly isn’t the experience we want for any of our customers.

As you’ve noted, all communication on the BIGW Marketplace must go through their platform, which can sometimes limit the speed and continuity of support. We’ll be passing your feedback along to the BIGW team so they’re aware of the difficulties you've experienced with the current system.

If at any point you had trouble communicating directly with our team or felt your concerns weren’t properly addressed, please don’t hesitate to let me know — we’re always looking to improve how we support our customers.

We're glad to see your refund has been processed, and we appreciate you taking the time to share your experience so we can continue to improve.

Kind regards, KG Team.

The worst ever company to deal with. Ordered some products on eBay..didn't receive my items..they put the wrong tracking number on the items with Australia Post. And Australia Post doesn't even use these tracking numbers, never have done. Avoid this company they are a nightmare..had to go through eBay to get my refund.stay away..trust me..

Ordered falsely advertised item. They agreed to refund the price of the product, but I had to pay return postage, which was almost half of the price of the item. Furthermore it was advertised as Bunnings, yet Bunnings wouldn’t want to know about it. Very poor service. Wouldn’t buy anything from them again.

No Spare Parts – They do not have spare parts for the vacuum cleaner I purchased and did not inform me of this at the time of purchase (a breach of Australian Consumer Law- ACCC). The vacuum has only been used 18 times (over a period of time longer than the Warranty), or about 4 months of usage. I will never purchase from them again - online or through eBay.

Do not purchase – Brought through catch marketplace, sent invalid tracking number….only sent the product which is SO dodgy after catch got involved. I asked for a refund and they had said they sent it before they received the request but I could ask for a return only after I receive the product,they will probably provide the wrong address or won’t even supply one in the first place! DO NOT USE THESE GUYS!

worst experience ever- DO NOT BUY FROM THIS SELLER YOU WILL HAVE PROBLEMS – I purchased a Radio Bluetooth from this seller and the bluetooth worked but the radio would not scan a radio station. I emailed and asked for a refund to which I was told to download a video then put on URL then send to them on specific way so they can decide if faulty ! ARE you kidding I just wanted a refund but they will not give you a refund… Read more

without taking a 20% fee I explained its not change of mind its a refund because the product is not doing what its suppose to do which is not a fault it just can't scan a radio station in my area ! This company will NOT GIVE YOU A REFUND SO DO NOT BUY FROM THEM THEY ARE WORST RETAILER I HAVE EVER BOUGHT FROM STAY AWAY FROM THEM SAVE YOUR MONEY !!!! BUY FROM RETAIL STORE WHERE YOU ARE ABLE TO GET A REFUND EASILY.

Merry Christmas to you too KG Superstore – I ordered a bmw mug which included a gift box as a Christmas present. The box had a grease mark on it probably from staff eating while they packed. I requested a replacement box only and they refused. They claim they don't have any spare but sell these on eBay and other platforms either with or without a box so they can easily take one from… Read more

another mug. They even had the gall to lie and tell me that the other ads I pointed to on eBay were from a different seller!!. So besides being liars they aren't even gracious enough to send a replacement $3 box to keep a customer happy. I really need the box as it is for a collector who will display the mug with the box not use it for his morning coffee. That was all I wanted but now they can expect world war 111. As far as getting a refund goes I can't get the item anywhere else because they control the stock. If I send it back and ask for a replacement for the whole thing, which has now had a price increase, you can bet there won't be any. As to a refund they decide whether the item is damaged and charge a 20% restock fee if they deem it isn't. Would you trust them?

Customer ignored – Have purchased an item on eBay with 2 years warranty but the item failed after 15 months. Have contacted the company and provided the information they requested. Since then all my emails remain unanswered. Contacted the Consumer Affairs Office to resolve the issue. Will never buy anything from the company again.

No response, really bad clients service – On the site is written that it takes a 24 hour handling time. But my order still haven’t been shipped. I also wrote them on email and there’s not an answer

Average at best – Pretty average honestly. I haven’t yet had anything not show up, but as a general rule they won’t bother to even submit the parcel information to AusPost for almost a week. The estimated delivery dates in marketplaces are a joke because they assume KG will even bother to ship the item on time (they won’t). To their credit, I’ve not (yet) had… Read more

anything not show up, or show up broken like some claim to have. My first order showed up, was packed fine, and was exactly as described. But I would definitely think twice if there was even the slightest urgency about buying from KG Electronic/KG Superstore.

Never again – Bought a phone case via Big W website - marketplace. supplied by KG electronic. Phone case was not fit for purpose. First contact was on the 8th of April...phone case arrived in very old box...had no cut our for mobile phone to take photos without removing the phone from the case, no magnetic closing, vegan leather. KG requested to send photos… Read more

which I did. Had to pay $12.00 to return this not fit for purpose phone case and also they charged 10% restocking fee. BigW have been in contact with them requesting not to charge restocking fee as the phone case was not sent in good condition. Fallen on deaf ears. $18.00 out of pocket. Will never ever use Marketplace or KG Electronic..wish I read these reviews before I purchased a product from them.

Completely forgot to send express delivery parcel – Paid for express delivery for a $300 of goods as I needed that for a specific day. After a week - nothing has been delivered. The tracking number provided is NOT trackable on AusPOST. It appears that they completely forgot to send the parcel even if there was EXPRESS delivery. Many "thanks" for doing a "great job". I really "appreciate" that you… Read more

ruined my trip. I wish you receive the same level of service you are providing to others. Absolutely not recommend the store.

Don’t go near these thieves, bank engaged now for a charge back! – AVOID THIS COMPANY SO DODGY Absolute thieving [Content Removed]- Sent wrong item via BIGW - and I sent it back had to te package It waste time getting it to post office and after they received it refunded one of the two items I’ve now had to spend an hour engaging my Credit card company but I won’t let them get away with theft….. read other reviews and AVOID!!! Show details