Kid Stuff

Ordered about 14 items both on sale and full price. After 10 days received email to advise that none of the 10 sale items were available only the 4 full price. Another 6 days to receive my refund and 6ish days to receive parcel. Annoying things is some of the ordered sale items are still showing as available to order on line. Are they using sale… Read more

items to lure customers and get their money to hold 2-3 weeks? I feel that I have been conned and will never order again.

Impressive Customer Service – I was unable to get a product on line due to it being out of stock. Castle Hill did not have any but the staff there went out of their way to locate a store that had the product and got it sent to Castle Hill for me. When I went to pick it up it was awkward to carry and I didn't have a car . Rach the Area Manager was in store and she offered to… Read more

get it delivered and did so the same day. She went out of her way to assist me and I was very impressed with the customer service from Rach and the young lady who assisted me in store on a few occasions.

Happy with purchase – Ordered Friday received the following Thursday. No delays. No issues with service. Great price. Product arrived bubble wrapped and in excellent condition. Item was a large lego set.

Good experience, Responsive service – I was really worried when my order was late shipping given the negative reviews. But when I contacted customer service by email, they promptly shipped my order and even refunded me 30% since the items had since gone on sale. Amazing!

I am extremely frustrated with this experience! I placed an order 12 days ago for 22 items, and after waiting so long, I still hadn’t received any update. Suddenly, I get a refund for everything except two items, one of which is a $20 doll romper. The problem? The doll that the romper was for was refunded too! Why would I want a doll romper… Read more

without the doll?! To make matters worse, they haven’t refunded an additional $24, which I assume is for the shipping on the two remaining items. Absolutely infuriating and unacceptable! Would never shop here again.

Awful, like really awful, online customer service. I ordered an item, and noticed it hadn’t shipped and I hadn’t received any emails other than a confirmation email. At the 10 day mark, since I ordered it, I decided to reach out to Kidstuff only to receive a response back stating they didn’t have the item that I ordered in stock. I was shocked… Read more

that they hadn’t informed me of this. I had paid for this item and received a confirmation email. I don’t recommend ordering from their online store. In store however is great!

Ordered from kidstuff twice recently and both times my order was cancelled due to lack of stock. The items were for my daughter’s Easter present. Avoid at all costs!

Terrible In-Store Experience – I had a really poor experience with the store in Sth Yarra. - with only 2 customers in the store at the time, the assistant did not attempt to offer me any help or acknowledge I was present - when I went to pay and requested that it be gift wrapped I was told it was $2.99 if I wasn’t a member. They did not ask if I would like to become a member.… Read more

- when I paid,I noticed the 30% sale price had not been applied (after I paid) and it was stayed “it’s not on sale anymore”. When I pointed out that they all the stick still had sale stickers on them she said “it’s an old sale and has finished”. When I explained that she had a legal responsibility to sell products at the price they are advertised at she ignored me and started speaking to the next customer.

Had I not been in a hurry, I would have demanded a refund on principle.

No apology, no accountability, no general courtesy.

Beyond terrible – Terrible. Goods paid for not available, delivered a cheaper irrelevant item after long time frame. Close to zero communication until I threatened to contact ACCC, whereby I received full refund of item within hours. Emails ignored. Have since realised this is standard conduct for this company. Very sad. Avoid them at all costs. I will never… Read more

shop with them again online or store front. As stated in other reviews I would have given zero stars if possible.

Don’t shop here – My Mum ordered my child’s Christmas present on the 27th November 2024. She received a call after Christmas, a month after ordering, saying it would be dispatched in about 2 weeks. She requested a refund on the 17 Jan and 2025 as it had not yet been dispatched and has now just received confirmation of a refund on the 24 Jan 2025.

No service from Kidstuff Online – Ebony in Newtown store is far too good for this company. She was the only person who actually attended to my enquiry about an online order. One previous phone call which resulted in no assistsnce whatsoever and multiple online contacts that did not even result in the courtesy of a reply caused great disappointment. Ebony was proactive in finding… Read more

a solution to at least finally get the product that had been ordered and paid for. I am a long time customer in store at Brighton and Chadstone but this was my first time using the online service or rather the online no service. Disgraceful experience and I will not be giving one more cent to this company. Hopefully they are concerned about their overall 90% negative rating from customers. I note they also have a negative rating from employees but do hope they value exceptional staff like Ebony.

Left my whole family disappointed on Christmas – I ordered a heap from Kidstuff on Black Friday and I still don’t have a large portion of the order. I have emailed and submitted online queries and no one has come back to me. Made for a very sad Christmas. Order # 251339. Am desperate for a response. My son’s birthday is coming up - at the very least I’d like to be able to have the items to use as gifts.

Disappointing – The sales lady in the store in Newtown, VIC was lovely. So lovely that I ended up buying a lot of my Christmas presents for the kids there. Was very disappointed when I went to put the sand and water table together on Christmas Eve to discover numerous pieces missing. I have since contacted customer service online and they have been so unhelpful and unapologetic. I won't be shopping there again.

Terrible avoid this company – Don’t expect your product to arrive. Over 5 weeks no update given no product received. When customer service contacted I was informed my item was on shipping list but they can’t provide any estimate on delivery????

Child’s gift didn’t arrive. Do not shop here! – Ordered a doll for my 3 yo granddaughters Christmas present on 10 December 24. Here it is January 4th and it still hasn’t arrived. 3 emails and no response. I will never buy from this retailer again. Looking at the reviews it’s a wonder they are still in business! Save your money peeps and shop elsewhere!

Disgusting customer service – If I could give a NO star rating I Absolutely would I ordered my 3 yo grandsons Christmas toys on 23.11.24 online, as I live in Perth and there are no KS stores in WA. I emailed KS on 10.12 to request an update as the online tracking system stated no order could be found. I received a generic response saying that KS is very busy atm. I sent… Read more

another email on 18.12 with a response advising my delivery should arrive in 48 hours…….Nope! Another email sent and then I received 1 out of 4 items ordered, on 23.12 I then sent an online complaint on 24.12 and another email requesting a call on 31.12 with absolutely No response to any correspondence!!! I am furious, frustrated and annoyed. My grandson keeps asking when the silly lost box of toys is coming from Santa!! I had to go out and spend more money to purchase a ‘back up’ gift for him to open on Christmas Day Very disappointing

So very disappointed – Purchased online 1st week of December, Free Play Kids Strike Zone Soccer Net, and Santa sent this to a different address in a different state. OMG! The postal and billing addresses on the original order were the same, noted on the order twice and yet, this was still delivered to a completely different address. Still waiting for my refund! Extremely disappointed with the service.

Terrible company – Terrible! I ordered one product for Christmas on the 26th November. I’m still waiting on this product on the 29th December. I’ve sent emails and they always say it’s coming. Worst company!

Wish I could give 0 stars! – Congrats on ruining Christmas for so many families. Made an order 1 month before Christmas in the Black Friday sales and the presents turned up today (27th December) despite multiple emails firstly to get an update and then to request cancellation when I realised they were never going to deliver in time for Christmas. No communication at all.… Read more

Disgusting customer service and after years of being a loyal customer I will never order online or instore from Kidstuff ever again.

One month to deliver an incomplete order – Ordered 24th of November, it’s now 23rd of December - a delivery has FINALLY arrived and it is missing half my order. Online status is delivery complete. Can’t get on to customer care. Items were advertised as in stock. Not good enough. Have missed Christmas deadline.

Disgraceful! – Disgraceful! Ordered 26 November, 2 phone calls in Dec - promised delivery before Xmas, 2 follow-up emails - no response, phone call 2 days before Christmas they finally admitted that they weren't going to delivery before Christmas.... no gifts for the children, but they are very sorry...... Never again! PS How about some proactive customer… Read more

service and let us know you can't deliver - at what point were they going to let us know we didn't have presents for the kids??? after Christmas???

Do not buy from these stores – Same as everyone else. Ordered in Black Friday sale 1/12 and it’s now 2 days until Christmas and the goods haven’t arrived. No response to any of my emails, can’t get through on the phone. A lady at one of their stores said they had no catalogue stock when the sale started. Sounds like bait advertising to me - ACCC should investigate this company.… Read more

The website said my order was in stock or I wouldn’t have ordered it. It obviously wasn’t. And I wouldn’t even mind if they communicated when it wasn’t in stock and gave me the option to cancel. Now I’m left with buying everything twice which I really can’t afford and then return everything from the delivery when it arrives. All while missing the sale so spending more than I would have. I also have to work until Christmas Eve so not sure how I’m even going to do that. The beauty of ordering early is putting some real thought into gifts and giving what the kids will love. Now I’m left with grabbing any crap off the shelves - not really the spirit of Christmas. Anyway, I can’t tell you how disappointed & stressed I am. I will never order from this place again and when these toy shops shut due to terrible service they will blame the Big Boxes but they should only blame themselves.