kikki.K

I have been purchasing the same In-Scribe A5 diary for years and years. This years colour selection was obviously targeted at teens but I went ahead and ordered the most neutral (moss). I just opened my package and THE QUALITY IS TERRIBLE. The colour is worse than online and I'm so disappointed!

Lauren, from the Westfield Doncaster Kiki K Store, could not have done any more to provide me with an exceptional customer service experience. If all your staff are like Lauren then your stores should be getting nothing but positive reviews. Thanks Lauren, you were fantastic. Show details

Awesome customer service – A big thanks to Vedha at The Glen Kiki.k store. You were so helpful assisting me choose my 2024 stationary. I really appreciated your help. Show details

Excellent customer service – A very big thank You to Alicia at Eastland Ringwood Victoria store for excellent customer service. Having walked around and around the shopping centre with no success she kindly tried a pen refill into my Parker Biro. It fit perfectly!! What a bargain pack of 5 for only $3.99. Thank you Alicia you made my deserve. Keep up The excellent customer service as there’s very little of it in many of the stores in Eastland. Show details

I have been blocked on the kikki-K Instagram account. Now I suppose you are wondering what on earth I did in order to get blocked. I will tell you, no I am not a troll, nor have I been leaving nasty comments on every post. I dared to speak up because people’s comments including mine were being hidden. However the marketing staff and product… Read more

developer were leaving glowing reviews on a lot of the products with ❤️emojis all over the posts. This seemed very unauthentic to me. Now I know you are wondering wow, were they nasty comments people were leaving. No the comments were things such as I really used to love your brand but it’s been a long time since I bought anything. My thoughts are that ever since Kristina left the brand, the quality of product and design went down hill and I voiced that opinion. I wasn’t the only person that had this opinion, but I was the one that was vocal about it. Clearly most of the the old loyal kikki fans were not buying from them anymore and they had most likely/possibly gained a new customer base as they started putting out a real mismatch of products dog leads, pet coats, rain umbrellas, lunchboxes and nothing was cohesive. I missed the old kikki k as I used to spend a lot, and the thing is I am still using my beautiful products to this day. If this is how I am treated though for daring to have an opinion I am appalled and I don’t feel I can support a brand that does this. However I will not be silenced, I have a voice and I intend to use it, they can block me all they like but I wont be silenced. By the way pass this on to your friends…..

Ugly designs – The designs keep getting worse and worse, I’ve been buying Kikki k diaries for 7 years now and I collect them all. I look at the past designs and they’re so amazing. But now the designs are absolute rubbish and it only keeps getting worse. And the calendars keep getting worse too. Iam so saddened by this. I have to find another store now.

Poor customer service – Have to agree with the review of rudeness at Indooroopilly store. The staff ignore me when I walk in to browse. They don't greet me, they don't acknowledge me, and they don't ask if you want any help. They don't smile. They just stand behind the counter and ignore you. They make you feel unwelcome. It makes you feel like your intruding when your actually the customer whose there to spend money. Crazy.

Poor customer service! – Extremely poor customer service. Purchased products, one product in particular as a gift and paid for the express delivery, only for them to not send out an email of confirmation for 3 days, proceeded to never inform me of a product (the one as a gift) that was out of stock and no email in regards to a refund! Had to follow this up myself with no… Read more

explanation as to why they did not communicate with me. Parcel has only been sent and accepted by Australia Post 2 weeks after purchase so paid for express post for nothing. Will never purchase from this company ever again with such low poor customer service!

Disappointing – Rude staff at the Bondi store. Was getting a few things from the store and wasn’t able to hold everything in my hand. Staff allowed me to place the stuff I wanted to purchase at the counter first, while I continued looking around (though seriously should consider giving shoppers a basket!). When I returned to the counter, all of my things I… Read more

selected from the store were discarded behind the counter on the floor. During purchasing, the staff just dumped my stuff (including large diaries and books) into a big thin paper bag. The staff member then just walked off without giving me my shopping after I paid! Had to ask another staff for my shopping. Had to request a double bag as the initial bag wasn’t strong enough. Also realised some of my purchase was left on the counter (and not placed into my shopping bag) - staff just ignored me when I voiced my issues. Disappointing - unlikely to shop here ever again. Use to be a regular shopper of the brand.

Store nice product very disappointing – I am so sad that I have been gifted a beautiful, personalized planner/folder only to find that the one day per page 2024 doesn't fit as it is too fat and you can't turn the pages, or they will tear, with month dividers in its even worse and no room for spare paper. Change to the weekly diary pages and for someone who works there isn't enough room… Read more

to write any real notes at all. I am so disappointed. I have monthly dividers that I can't return as I took them out of their packaging ready to set up my diary, I have a planner folder that I have no use for and basically don't know how you can sell a product that doesn't work as it is meant to for your own product.

The quality is so bad now :( – I used to LOVE Kikki K! The designs/colours/quality were fabulous and felt special. My local store closed so I did an online order and I was shocked by the low quality and dull colours now. I read that Kikki K was bought out so that probably has something to do with it. I’m sad to say I won’t be buying any more Kikki K items. :( Show details

Large calendar – I have been buying the large wall calendar for years and often buy for presents as I found this calendar great. This year I am so disappointed as there is no colours on the calendar or the stickers. Completely lacking in visual appeal and makes it hard to differentiate the columns. Hopefully this is just a trail and will revert to the original calendars in the future as I will not purchase next year if they are. Show details

Where’s the old Kikki.K style gone – The old range at the start of Kikki.K was so much better in colours, pictures, picture arrangements, styles and themes. It was much more alive and full of life. The products were so pleasant and pleasing to the eye that it was tough to stop at buying just a couple of things. Even the rapping papers were better than most others out there. It’s lost it’s weight in gold. Hoping it changes. Show details

Dodgy online store – I signed up to kikki k and never received my $10 membership voucher. All good customer service sorted. Placed my order and waited. No updates 2 weeks later so contacted them. Was told there was a technical glitch with the system which stopped my order going through and there was no timeframe for fixing it except the technical team were… Read more

prioritising fixing this issue so my order could go through. Days pass so i check in with them again. Still have a technical fault apparently with no timeframe still of a fix still. Sensing somethings not right i ask if they can find the products in our local store as they offered this as a solution initially - i didnt think id need it as i thought a technical glitch would be fixed relatively quickly. They replied saying yes theres stock so let them know and they can arrange it but no replies since! That was few days ago. So i contacted my local store but have to repay for the items to get them from there and now cross my fingers i get a refund. Not holding my breath! The store lady was wonderful but the online store i wont be visiting ever again.

RECEIVED DAMAGED PRODUCTS – I ordered some products online. 2 products that arrived were damaged: the glass water bottle with a cup. The cup was broken into pieces. There's no extra bubble wrap to make it more secured and the packaging wasn't marked as "FRAGILE"; either. The signature leather keyring. There're some creases and bent marks. Another issue with the online… Read more

website too. Many items that I clicked, turned out to be sold out. Why not mark all these items as "sold out" so customers don't need to keep opening each of them and waste their time? Ten items I clicked, are all showing sold-out notes. VERY DISAPPOINTED INDEED!!!

Product not what I ordered – I ordered a refill for my Diary cover on Dec 29 th. It has at last arrived but they sent me a Diary instead of a refill. I have tried three times to contact by phone provided. Answer phone leave messages, order no. Etc. did that! Sent email. No response. Not impressed inspite they keep saying we value you as a customer. Really?

Discrimination – Walked into Store at Indooroopilly and was asked to leave because I didn't have a face mask. I told the young girl I had an exemption and she said it didn't matter and I had to leave. I have been a customer for a long time but never again. There is no reason for her to kick me out of a store, it's against human rights and the law. Disgusting and uninformed. Show details

Missing item replaced and sent before Christmas – Just a quick note to say how impressed I have been by customer service. I ordered a monogrammed planner and notebook plus pen for my daughter for Christmas and unfortunately the pen was missing from the order. I emailed Kikki K and received a very quick and prompt response. The pen has been replaced and arrived today in time for Christmas. I'm also thrilled with the quality of the planner and notebook. Show details

Poor quality now – The metal rollerball pens are absolutely terrible, the ink practically runs out of the pen and is very heavy and dark on the page . Their pens used to be of high quality , they are charging $20 for 1 pen, so you expect it to be better and not bleed through the paper to the next page !! Show details

Disappointed – I ordered several products, including a planner which arrived in its plastic and when I pulled it out it had a blue biro smudge on the front. I also ordered a rose gold pen of which the finish was chipped. Luckily these were not the gifts I had purchased for others but for myself...not sure I will buy from them again. Show details

I love my order! – I ordered two discounted journals (Size A6) and Christmas Cards. The order arrived after about one week. I absolutely love the quality of the products. They are a little on the pricey side but if you are lucky to find some cool stuff in their sale section, it's awesome. Only thing that needs to be chance din my option is that the sold out items… Read more

are still showing and you keep scrolling for a while :D The Christmas cards are really cute with golden envelopes. I cannot wait to send them :)

The perfect health journal – I was looking for an easy to use yet pretty health journal . The Kiki k one was exactly what I wanted at a really great price. It suits me perfectly and it came really quickly after ordering Show details

Horrible online store – I was a Kikki K customer for many years. Then they shut down their store in our Westfield Eastgardens. The closest store was just too inconvenient to visit. I started using their online store, had a few orders and along the way experienced plenty of inconveniences. Right now I visited their sale page. Each item I click on an item, it turns out to… Read more

be sold out. Why not marking all these items as sold out so customers don't need to keep opening each of them and waste their time? Ten items I clicked, they are all showing sold out note. I don't really understand this type of "concept" or business decision at all. This experience definitely put me off from any further wish to shop with Kikki K.

Lady on phone – Lady in claremont store on phone for 10 minutes not acknowledging customer . Talking about picking her son up from a game ? It was weird and unprofessional sorry. Disrespectful and rude beyond! Thursday 3.50pm at Claremont Quarter .  Show details

Used to love them. Quality terrible now – My set of kikki k pens I've been loving and using for the last 6 years finally ran out of ink. I purchased more ball points and a set of mini highlighters. The quality now is trash. The highlighters are absolute garbage, clearly not alcohol based so they streak VERY badly and dissolve and tear the paper and streak any writing they go over. The… Read more

felt tips are too hard and the caps on the pens are very hard to get on and off. One of the ball point pens was $10 for one and arrived with cosmetic damage with ink smeared on the barrel from some other marker and the enormous price tag label stuck over the whole thing took so much work to get off and then clean all the awful glue residue. The other ballpoints I received also had cosmetic damage. None of the pens writes well, scratchy + poor flow. When you're paying a premium you don't expect quality far worse than you get at officeworks. Will try to get a refund, but definitely won't be shopping there again, they've cut quality. Also packaging is non existent so no way to give as a gift. Things show up tossed in a unmarked envelope, no packaging

Ordered in January 2021 and I still do not have my order – I followed up my order via email after a few weeks. Apparently their courier left it in a news agent without leaving a card to notify me. The kikki k customer rep asked me to check the newsagent and promised to call me the next day to make sure I have received it. It was not in the shop.. I never received a follow up call. I have emailed, called and answered their requests for feedback but have not heard from kikki k again.  Show details

Terrible, terrible, terrible – Ordered online, didn't state they don't deliver to PO Boxes but was still sent for delivery, the courier had this parcel for weeks but couldn't deliver it due to being a PO Box, I tried called, emailed so many times over a month to get them to change it or process a refund. They did nothing for weeks, I checked the courier again and they had… Read more

returned to seller without processing a refund or contacting me to say it had been returned to sender. Such bad customer service! will not buy anything from this company again

Not the same quality as they use to be – I bought a folder today, got it home a d it has already broken. Since the take over I have notice the quality dropping.  Show details