6,546 reviews
AI reviews summary
King Living reviews indicate a significant divide between the initial sales experience and the subsequent logistics and after-sales support. While the furniture design and showroom service are highly regarded, a substantial number of customers report severe failures in delivery, quality control, and the resolution of product defects.
Pros
- Exceptional In-Store Service: Showroom staff are frequently praised for their professionalism, product knowledge, and patience. Consultants often provide valuable design advice and digital mock-ups to help customers visualise furniture in their homes.
- High-Quality Design and Comfort: Many users report that products like the Jasper, Delta, and 1977 sofas are aesthetically beautiful, versatile, and provide superior comfort.
- Professional Delivery Personnel: Most customers highlight the delivery teams as polite, efficient, and careful with property. Drivers often go beyond basic requirements by assembling furniture and removing packaging.
- Customisation and Durability: The modular nature of the furniture and the ability to choose from an expansive fabric range are major highlights, with long-term owners noting that items often last over a decade.
Cons
- Logistics and Delivery Failures: Recurring issues include multiple last-minute cancellations, "lost in transit" items, and extreme delays that often extend months beyond the initial estimate.
- Ineffective After-Sales Support: The transition from local showrooms to offshore call centres and AI-driven assistants is a major point of frustration. Users report being trapped in "automated loops" with no human accountability or follow-up.
- Quality Control Issues: Several reports mention brand-new items arriving with stains, missing parts, different component heights (specifically the 1977 model), or faulty electronic motors in recliners.
- Protracted Repair Processes: When faults occur, the repair process is frequently described as "abysmal," with some customers waiting 4–8 months for spare parts or technician visits.
Verdict
King Living is a strong choice for consumers seeking stylish, modular furniture backed by helpful showroom expertise. However, the post-purchase experience is currently plagued by significant logistical instability and a detached customer service model that struggles to resolve defects efficiently. Potential buyers should be prepared for possible delivery delays and a challenging process should the item require warranty repairs.
We have to exchange out the gaslift to a lighter one. After the first delivery, John Paul has actively follow up with me and arrange the new gaslift to be available and delivery to me. Through the exchange process, John Paul has keep be inform and update the status. I do not have to chase him on any update. At the end he even make sure I am happy… Read more · 1
after the 2nd delivery. I haven't seen a rep being so dedicated and care so much for a long time. John Paul is the best I ever met.
It is rare to get good customer service these days, and Chris P was amazing. You were helpful, calm, non-blamey. You guided me in a very easy to understand way. You were willing to help even under unusual circumstances. Chris you were well spoken, measured, helpful customer service - well done! Keep it up. Show reply
We bought 2 lounges from King Furniture & the cushions on our leather lounge started sagging. King Furniture replaced them under warranty. The 2 Servicemen Akhil & Louie were wonderful & did a great job as you can see from the photo. Even George our puppy was happy to be back on the lounge. Show details · 1
Reviews with attachments
This review is for a follow-up on a few pieces that didn’t get delivered in the initial couch delivery. Communication from Rolan was great. Product was delivered in reasonable time. Courier company communication was spot on. The lights make the couches so much more functional. Thanks. Show details · 1
Very happy with the delivery service. Staff were friendly and helpful. All rubbish removed Show details · 1
Great service from end to end and amazing post sales customer service from Fria who ensured she stayed close during the delivery timeframes and after to ensure everything was going well. Show details · 1
We purchased our beautiful jasper sofa around 9 months ago. The service in store was exceptional as the staff gave us their knowledge and time as we worked out the best option for us. One of the biggest bonuses of the Jasper sofa is that it super customisable and made to order. We have used King Furniture previously on a Delta sofa purchased over… Read more · 1
10 years ago which has stood the test of time and still resides in our study. We knew we were getting quality. We wanted a couch we could all fit on for family movie nights. So far, the Jasper sofa has stood up to two small children who are not delicate!
Nicole Shalala in your Gold Coast Showroom was exceptional, her customer service and follow up was fantastic. Our delivery driver Ash was very helpful, professional and informative, it was a wet day that they delivered and everything was dry and installed to perfection. I can't fault any part of the process, we are so happy with everything from… Read more · 1
start to finish with our order. Would highly recommend to others. Thanks King Living, it was a great experience.
We purchased our Jasper Sofa in March 2025 and after about 10 months, we noticed the duck covers starting to poke out, causing some discomfort. We reached out to the store, and Bryce helped escalate the issue to customer service. John Paul later contacted us and arranged for replacement covers. Although delivery to Calgary took some time, it was… Read more · 1
worth the wait. He also sent someone to install them, and everything has been great since with no further issues.
- +1
We have our lounge complete thank you so much for your support it works really well so happy a big shout out to deb and Hjen Show details · 3
I recently purchased King furniture online and found the process a smooth transaction. I did raise an issue over delivery to my home with the support team. Angela who took my call went above and beyond expectations with both the manner in which she resolved my concern immediately plus Angela continued to reach out to me from the day of order until… Read more · 1
the actual delivery to ensure everything was going to plan. Customer service 10/10. I have to also say the furniture we ordered is perfect! The build quality is excellent. The delivery handled by respectful and efficient drivers. All in all a fabulous process and will be heading into the showroom to add to our King collection
The Neo has always been a standout to me in the King range. Its design has not aged in all the years it’s been around. I’ve had my eye on the Neo for 10 years, and I was just so excited the day it was delivered. I look at it everyday in my lounge room and just smile, the fabric is amazing, so durable and so modern Show details · 1
Find out how King Living compares to other Furniture Shops
Know better, choose better.
I had a great experience with the service I received. Sophia was very helpful, professional, and easy to deal with. She accommodated my call, explained everything clearly, and helped get the issue with my recliner sorted out. Everything is working perfectly now, and I really appreciate the great customer service. Show details · 1
- +1
This couch is super comfortable, holds its shape and gives the flexibility in styling and practical seating (even sleeping) I was after. Highly recommendable piece of furniture. Show details · 1
This is a catch to get if you want a forever couch. With so many stores selling the same thing in a different font, it was so refreshing to walk into a king living store and I got so much support from the staff as well. And then I sat down on the couch and instantly fell in love. It's so comfortable and it's so pretty and it was worth every cent. … Read more · 1
In particular, I love that it's modular so if I ever move to a bigger home I can just extend the couch and get to keep this lovely piece!
Moving into our new home we have been searching for quality furniture. We have found that at King Living. Kristina and her crew at Annandale went above and beyond to assist. We are now 4 times returned customers. We highly recommend this team and the business if you are looking for quality furniture and exceptional service. Show details · 1
I bought a large three seater leather recliner recently. Its gorgeous (Teal colored leather). The Sales Team in Richmond were great - not pushy and very knowledgeable about the products we looked at. After delivery it had a minor issue with the motor that drives the recline function on one of the seats. Deb Spicer and her team were onto diagnosing… Read more · 1
the fault quickly and had the Tech out also quickly to replace the part. They couldn't do enough for us and checked in frequently to update us and then post fix to check everything is still working fine. Great sofas, quality plus and a great experience.
Love our 1977 sofa - we’ve been shopping at king Living for years and have always been happy with the quality of service and the products we have purchased. A definite thumbs up! Show details · 1
Latest follow-ups
- +4
Great product again from king delivery communication awesome delivery and set up good 3 dirty marks but no responsibility taken by delivery. Show 2 replies
Follow-up · The delivery company did not explain their policy The sofa of course is so comfortable King kindly sent their recommended cleaner. Sadly the covers on the armrest are so skimpy on fabric that you can see the black underneath see photos for examples awaiting Kings response to this The world is just a different place now don’t know if it’s me but people don’t seem to care and don’t reply to emails or give decent customer service
The 2 young man came on time delivered the lounge set it up and did a great job Show reply
Follow-up · Yes all the above requirements worked well. I still have issues with the Loudspeaker brackets you supplied, and as shown in your showroom. THIS SYSTEM IS OLD .....these brackets are superseded and are no longer made . As the Onos speakers have been updated. And a new bracket is needed for the new updated speakers. Newcastle Kings furniture… Read more
It took 3 months to have our broken chair's base replaced by the King Living service technician. The email responses appeared to be AI generated. However, in the end we did receive very satisfactory customer service regarding the delays.
Follow-up · The technician however was excellent, the spare part / repair was effective. The technician also provided useful information to resolve the same issue should it reoccur. The cause of the delay was waiting for the spare part to be ordered and then manufactured, as the chair model had been discontinued.
Find out how King Living compares to other Furniture Shops
Know better, choose better.
In-depth reviews
I purchased a Reo leather recliner in 2024. For the last 12 months I have been having major issues with both sides. I have been trying to get King to replace it for the last 6 months but their terrible customer service has made it difficult. I had to pay $150 for a work order so that a repair person would come and look at it. The man said on site… Read more
that it needs replacing. King want me to pay $1000 without any guarantee the problem will be fixed. The recliners dont even last 24 months with needing repairs!!! Terrible offshore customer service which I think is strategically designed to make customers like me give up. I have been into the Gold Coast centre to speak to the manager but I'm yet to have anyone call me back to deal with the issue. I've seen so many other reports online of problems with faulty recliner mechanisms. I've been a loyal customer for over 25 years, and this is how they treat people now!! Buyer beware. King Living in 2026 is not the same company it used to be. I keep getting a different story from their customer service everytime I ring up-- first they said they can offer me nothing, then 30%, then 20% then they said they will close my case! EXASPERATING!
Dear Wesley, Thank you for your review. We have… Read more
I made two purchases spanning approximately a year, at two different times. I'm located in Canada. The first purchase was flawless, the service in the store was great (thanks Lluvia) - she was helpful, followed up as needed, but not pushy at all. The product was amazing, came earlier than as scheduled. Five star review, easy. The second time, I… Read more · 1
bought a desk. Store experience with Lluvia was great, the desk came a bit earlier than promised. However, one of the legs didn't fit in the slot. This was where it got annoying, because from the time I called the store complaining about the issue, until they were able to finally schedule a technician to come and fix the slot, it took almost a month. John Paul was the person from the repair team that coordinated all this. It seems he was great, as he provided updates when something just took forever, just apologizing and making sure that it's in progress and didn't just fell through the cracks. It seems the interdepartmental/ interteam communication, that was somehow super slow... Even before John Paul stepped in, my request was apparently in someone's inbox who, for a reason or another, didn't get back to me after for almost a week, and hence John Paul took over, when I phoned to ask for an update as it had been radio silence since I communicated the issue. Fortunately, the Technician finally came, took him half an hour to fix the desk, and I got a good discount.
So John Paul, Lluvia, manufacturing and Lluvia are all five stars. The second purchase, and my experience with all the delay, four stars.
After nearly a year of ongoing issues with my order, including product defects, delivery complications, and communication challenges, I had the opportunity to speak with Rolan. I can honestly say this was the most helpful interaction I have had since placing my original order. Rolan took the time to carefully review the entire history of the… Read more · 1
case while I was on the phone, listened attentively to my concerns, and demonstrated genuine empathy and professionalism throughout the conversation. Most importantly, he acknowledged the seriousness of the situation and took immediate steps to move the matter forward.
After months of feeling like my concerns were not being heard, it was refreshing to speak with someone who was willing to take ownership and advocate for a resolution.
While my case remains ongoing, I wanted to ensure that Rolan receives recognition for the outstanding customer service he provided. His professionalism, patience, and commitment to helping a customer stood out and are greatly appreciated.
Thank you, Rolan.
Recent reviews
The staff at King Living are fantastic! They are so helpful and knowledgeable and the whole experience of purchasing new furniture for my house was made so much easier than I expected. Show reply
Very professional, were able to deliver the couch this week as other delivery drivers the week before told me we need more people together it up stairs, said would not fit in lift , very disappointed. My Daughter and Son in law from Melbourne were here the first week, and they were with me in March when we purchased the couch, would have been nice… Read more · 1
for them to number one, have somewhere to sit and number two see how nice it was as they helped with purchase, the driver said we can’t get it up the stairs, won’t fit in lift? Need more people. Well no hassle with these delivery men. Into the lift. Very happy with lounge, after waiting 3 months.
Thank you to Dispatch Coordinator Raymundo Salvador. My new home has been delayed and King furniture we’re understanding and accommodating throughout the delay for delivery. Raymundo kept reaching out and assisted with arranging delivery and understanding when I had to reschedule. Throughout Raymundo was polite and kind making a stressful situation manageable. Show details · 1
From choosing our new sofa in the showroom to updates on delivery times and the actual delivery, everyone from the King Living was great. Fantastic customer service from Cate Shelton in the showroom, she helped us make our decision and was so personable, it was like we’d known her for years. All deliveries were smooth, quick and with great communication. Show details · 1
Excellent follow up service thanks to Fria. She really sorted out my delivery issue and we are so thankful. Really don’t like how we cannot ring direct for help once we have bought from a local shop. Show details · 1
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Dear Sarah, Thank you for taking the time to share… Read more