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King Living Physical store
4.7 from 2,048 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (1,007)
  • Return Claim MadeYes (21) · No (1,117)
  • Warranty Claim MadeYes (89) · No (1,034)
  • Product Appearance As advertised (672) · Not as advertised (120)
  • Customer Service
    4.9 (1,134)
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Just right and so comfortable

published

The instore assistance by Deborah was unassuming and helpful. I visited with a friend who was searching for herself. I had no intention of buying but couldn't resist the look and comfort of 2 armchairs that were just right for my space and oh so comfortable. Thank you. Julie 2021.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFerry Road, Gold Coast
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Scott Bosher

Scott Bosher

  • 2 reviews

New Sofa

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead NSW
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James

JamesSydney, NSW

  • 3 reviews

Fantastic Service

published

Gulistan offers fantastic services every time we're there. Lots of patience , smile and wanting to help you to make the right decision.
All of our family member would always ask for Gulistan, if we're to purchase something.
Keep up with the great and professional services Gulistan.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationNorthmead
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Diane

DianeSydney, NSW

Highly recommend

published

The Northmead store is well laid out, has many different types of lounges in many finishes to see and sit in and no wait time for a staff member.
Simone W provided us with exceptional customer service.
Simone was very patient with our questions and requests, and assisted us with colour and material selection. Simone was very generous with her time and at no point did we feel rushed.
Would highly recommend Simone and King Living to all!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead, NSW
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1 comment
King Living
Elizabeth R.King Living
Maryanne

MaryanneSydney, NSW

Super helpful

published

I received wonderfully personalised help when I called the KING Northmead showroom contact number to ask questions about a planned online furniture order. The staff member, Gulistan, was genuinely engaged with my issues, provided practical advice and ensured I could make my purchase with confidence. Her knowledge of the products was extensive and meant she could give very detailed comparisons of products and options. I couldn't commend her highly enough. This level of service is unusual these days.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
King Living
Elizabeth R.King Living
Hannah

HannahSydney, NSW

Terrible customer service

published

Quite possibly the worst customer service I have ever received.

Went in this morning and we weren’t even acknowledged by either of the ladies on the floor, aside from the first lady barking at us to sign in and then turned briskly and walked straight back to her computer before I could get a word in.
We had already chosen online the sofa, sofa bed & desk that we wanted to purchase.
We did a loop of the store and sat on both sofas for a while, then at the desk we wanted for a good 5 minutes, without being acknowledged, before we decided to leave.
Their rude behaviour cost them over $10,000 sale.

Incentivised ReviewNo
Store LocationCastle Hill
1 comment
King Living
Elizabeth R.King Living
Josephine

JosephineSydney, NSW

Great Customer Service

published

Great customer service and very friendly and patient. Sucheta was very helpful and knowledgeable. Great savings with current sale. However, wait for Lounge is approx. 3 months.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
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1 comment
King Living
Elizabeth R.King Living
Robert

RobertGreater Melbourne (Outer), VIC

Manufacturing issues, missing pieces and delayed delivery dates

published

WOULD NOT RECOMMEND. I ordered a king-size bed and matching ottoman nearly 8 months ago and so far have experienced issues with the manufacturing standards and quality, missing pieces, delayed delivery dates and poor/near non-existent customer service. I have now had to resort to involving Consumer Affairs Victoria and the Victorian Civil and Administrative Tribunal.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationCheltenham, VIC
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1 comment
King Living
Elizabeth R.King Living
Robin H.

Robin H.Sydney, NSW

  • 3 reviews

Exactly What We Ordered!

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living
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Tina H.

Tina H.Sydney, NSW

Awesome experience

published

We went in thinking we knew what we wanted but with the help of a great salesperson got what we really wanted, explained everything and was super patient and helpful.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationCastle Hill NSW
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1 comment
King Living
Elizabeth R.King Living
Zoe

Zoe Sydney, NSW

Purchased 2 lounges

published

Waiting on delivery end of April
Sucheta was extremely knowledgeable,very professional her service was impeccable
Ended up purchasing 2 separate lounges with great add ons

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
Vansh

VanshSydney, NSW

Excellent customer service and high-quality offerings at reasonable prices

published

Sharon (Northmead store) provided exceptional customer service to us. She was very patient with our questions and requests, and was able to draw upon her interior design background to assist us with colour and material selection, as well as potential pairings with cushions and rugs. She was very generous with her time and didn't make us feel rushed at any point of our experience. Would highly recommend Sharon and King Living to all! :)

Product Quality
Customer Service
Incentivised ReviewNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead. NSW
See all answers
1 comment
King Living
Elizabeth R.King Living
karthikeyan Mani

karthikeyan ManiSydney, NSW

  • 3 reviews
  • 1 like

Robyn Harber, excellent customer service and King Living best discount , excellent quality and design

published

Thank you so much to Robyn for spending such a long time with us with all the patience and being so friendly making us very comfortable from beginning to the end, we went to the showroom for 3 days in a row to finalise our purchase and we got the excellent customer srvice everytime .

We loved the whole experience , thanks again.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead, King Living, NSW , 2152
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1 comment
King Living
Elizabeth R.King Living
Ralph and Mejaney

Ralph and MejaneyGreater Melbourne (Metropolitan), VIC

Excellent example of an emotionally intelligent salesman.

published
Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationKing Living Nunawading
See all answers
1 comment
King Living
Elizabeth R.King Living
Spok

SpokSydney

  • 8 reviews
  • 10 likes

Shonky awards for sure!

published

We ordered our couch 6 months ago and it came a week ago minus the shelving - they called and assured us it woukd be delivered Tues - now it looks like we wont get it before Christmas -useless people and the furniture is ridiculously expensive and looks #shonky Dont order anything from these guys @NSW_FairTrading here we come!!! Just as an update we got told 2 different things by the showroom dispatch and its clear no-one knows whats going on - so we have half a couch for a while - no point in mediation Im going for a full refund !

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceNot as advertised
Store LocationChatswood
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1 comment
King Living
Elizabeth R.King Living
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VellA Vance

VellA VanceSydney, NSW

Sucheta

published

Sucheta was very helpful and responded to all of our questions. She listened to our concerns and came up with solutions. We went ahead with the purchase.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
Adam Patch

Adam PatchSydney, NSW

Great Friendly Service

published

If you are looking for a friendly and helpful sales experience, go to the Chatswood store and ask for Pree. As soon as we entered the store we were greeted and welcomed. Pree isn’t pushy, knows her products and nothing is too much trouble.

Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationChatswood
See all answers
1 comment
King Living
Elizabeth R.King Living
gavandy

gavandy

  • 5 reviews
  • 3 likes

Fantastic product, amazing service!

published

Been meaning to write this review for a while. My wife and I recieved a nice welcome on entering the Gold Coast store by sales Rep Russell Boyd. Nothing was a problem for Russ. What a nice guy. Excellent product knowledge, friendly, and extremely helpful.

Russ answered all our questions made us feel comfortable and even got us some refreshments!

We highly recommend King Living. Cant wait for our new lounge to arrive!

Thanks again Russell and King Living. Best furniture we have ever experienced.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationGold Coast
See all answers
1 comment
King Living
Elizabeth R.King Living
Mark and Kerrie

Mark and KerrieSydney Surrounds, NSW

  • 2 reviews

Best shopping experience ever !!!

published

From our first visit to the Annandale store we were greeted by Tallis Cole. He spent so much time helping us to get exactly what we wanted. Initially we purchased two lounges but went back a couple of months later and purchased another lounge and 3 leather chairs. Again Tallis helped with fabric/colours and followed up with us to ensure the delivery/installation went well and even assisted with a service call to correct a couple of minor issues. Now we have everything here and we love it. Could not recommend Tallis or King furniture any higher. Mark and Kerrie.

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationAnnandale NSW
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1 comment
King Living
Elizabeth R.King Living
Lani

LaniSydney, NSW

Sucheta

published

Store was amazing, Sucheta was excellent, we also loved the fact that we could browse without being pressured to buy!

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product AppearanceAs advertised
Store LocationNorthmead
See all answers
1 comment
King Living
Elizabeth R.King Living
Page 1 of 103
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
Elizabeth R.King Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: service@kingliving.com.au, and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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