King Living still continue to advertise Sales, another about to start and yet they cant deliver - do not buy anything from them if you are in a hurry for delivery - is it ridiculous how long you need to wait, 6 months so far and no sight of any furniture #stayclearofKing #runaway #nondelivery #terribleservice

Ordered my couch in early November 2020, expected delivery early Feb and there was a delay of 2 weeks which was not an issue. What was an issue was that Kings Living was calling me and harassing me last minute, threatening that my order would not be delivered if I did not pay. They called me 4 times in one day despite me advising them that my daughter was in hospital and I could not make the payment that day; I ended up having to get my son to go in store to make the payment as I was getting harassed.

Once payment was made, my couch was deliv...

Our Sales assistant, Lesley was simply amazing! Not only was she knowledgeable of the products, but also assisted with colour co-ordination of soft furnishings. We had a great time selecting lounge, dinning & bedroom furniture for a new home & we cant wait to get delivery of our beautiful new furniture. Thank you!

We purchased the Plaza suite with ottoman in a lovely fabric called Bronte. We waited 4 months but they told us that at the time and it arrived exactly on time. I was contacted by phone to arrange delivery day a week or so before. The delivery guys were most friendly and helpful and changed the config for me when i got it the wrong way around :) The lounges are very comfy and we are really pleased with their quality. I am hoping they will last a long time and maintain their great look. I have no experience with the after sales service people as we have had no issues but the sales person on the day of purchase was extremely helpful. I also used the chat option online to discuss rugs and the lady was also very helpful

Their furniture is lovely, I have the Delta III and a gas lift queen size bed. But BEWARE. When you move there is only one company that can come and take it all apart as it is quite complicated. This company just cancelled the date of my move, because their "King team" wasn't available and now I am stuck. The problem is, if anything happens in the move, they won't repair or honour warranty, so better beware when buying. They are very expensive.

I want to give a five star rating to a wonderful customer service lady called Deb.
She has gone above all expectations for us, without her caring and professional service we would be still waiting and fighting to resolve our situation. The company needs to know what a valuable staff member they have and we hope she is rewarded for her work and genuine care for the customer. Well done Deb
I hope you are rewarded by the company.

Went to the Fortitude Valley store over the weekend and was appalled by the customer service. We walked in wanting to buy the Delta III and after looking at other couches were very keen on the Japser. We couldn’t sit or look at the leather one we were interested in as a salesperson and customer sat there choosing fabrics and configuration for over an hour. In my opinion this should be done on a designated table. Not one salesperson acknowledged us in the store over the hour and a half we were there, despite making eye contact on several occasio...

From the first time I entered the Newcastle store I found it spacious & elegantly displayed but on top of that I found the staff there extremely helpful and very friendly. I wasn’t pressured into selling but rather told to go away and have a think about what I was looking at then return again. I did this 3 times before purchasing and had 3 different sales people attend to me. I was told the delivery time would be 2 months and it was...the delivery itself was smooth less with the young gentleman fearing to carry my old lounge downstairs for me a...

We love the design and quality in King Living. And Leila is very professional and friendly, we're 100% satisfied with her excellent service, thank you Leila!

King Living Castle Hill Manager Troy Wedesweiler took our new furniture requirements for our living room to a whole new level. Troy has an exceptional eye for interior design and excellent communication skills.
After observing us as we considered various armchair, sofa and side table options, Troy helped us to understand how to put together our various requirements into a truly cohesive and integrated package in a way. Where King Living could not supply the 'right' item, Troy put in touch with a couple of other trusted specialist suppliers who where able to complement our King Living selection.
We highly recommend meeting with Troy when you are next choosing furniture.

We have had the pleasure of purchasing furniture from King Living in the past and know the standard of customer service and the quality of the products.
We had the pleasure of meeting Carol at the Nunawading store through a friend’s recommendation.
Carol greeted us in a warm, friendly, attentive and very professional manner.
Her extensive knowledge of King products together with her design expertise provided us the support we needed to make our purchase decisions.
We would like to acknowledge and sincerely thank Carol for her patience, assistance, outstanding customer service and for providing such a wonderful shopping experience.

Wonderful experience at Moore Park. Store is stunningly presented and the staff are patient and knowledgeable. I took my time and did not feel pressured at all. The pricing was great in the sale and the quality is second-to-none. Very happy thanks!

The sofa I purchased is amazing, it has lived up to my expectations.
My 1 star rating is due to the fact I am still waiting for accessories 2 months after delivery. The customer service is 0 stars at best.

I ordered a table and chairs in July 2020. I patiently waited till Feb 2021 for delivery. The table was damaged during delivery so never arrived, no one bothered to call me to let me know. A new table was ordered and I was given an ETA of 3 months, therefore it would have been a total of 10 months for the table to arrive. I then accepted delivery of chairs... 2 out of the 8 chairs were seriously damaged. After letting King know that the 2 chairs were damaged, I was advised that they would be repaired. Repaired after waiting 7 months!!!! I asked...

We ordered furniture with Rebecca for a new property over a year ago, before returning to the UK.
Unfortunately, due to Covid restrictions, we aren't able to return to Australia, even though the home is now finished.
Rebecca has been in touch constantly throughout the year and was even at the home to check everything on our behalf when it was delivered.
Thank you Rebecca and King Living, you went above and beyond for us!

Sales service with Bianca at the the Castle Hill showroom was excellent in fact all staff were very helpful to us & very patient. We took some time to decide on exactly what we wanted but nothing was a trouble on reworking out quotes for us. Can't wait now to see our beautiful lounge in our home. Thanks again for all your time.

We came into the showroom with an idea of what we wanted, and Sharon made that process so much smoother and simpler than what we thought it would be. She gave us all our options, demonstrated the deeper backrest, and how to rearrange the couch. We're very happy with her service, it was transparent, friendly and efficient. Thankyou Sharon!

We have paid a $2000 DEPOSIT... to have our King sofas re-covered by King. We paid this in November. We were told to expect a longer process because of Covid and that we should have our new covers at the end of January. We were contacted to say longer delays would see us pushed back to mid February. We have heard nothing since. My husband rang the person who organised the original quote etc and he no longer works there. We rang customer care last week and were promised service on Friday or today.... Still nothing!!!! Very concerned about our deposit, the complete lack of communication and the likely outcome of us getting our $8000 sofa re-covering service.

We were in Queensland on vacation and dropped in to see the Quay Dinning chairs. We received excellent service and assistance from Deborah from as soon we entered the store. We thought the chairs we out of our range however Deborah advised us of a Package sale on the 8 we were looking at which was then within budget. We went through all the Fabrics and colours for quite a while. Deborah was extremely helpful and we returned with variations on 2 further occasions and she was very accommodating despite us constantly changing our minds. We ended up purchasing the Dining Chairs there even though we live in Melbourne. Amazing Product and Service from the outset to completion. Very much looking forward to receiving our Dinning Chairs.

Sharon welcomed my fiancé and I into King Living with open arms, supporting us in choosing the couch set that would fit perfectly in the space we were working with. Sharon used an online application to draw out our living space and place different sized sofas in the space. This supported us greatly in picking our couch!

Sharon was also very great with assurance. She ensured that we picked the couch we wanted, material that suited and colour that matched! Did I mention that she is an internal designer? Well, she is!

Sharon was very time effici...