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King Living Physical store
4.7 from 2,100 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (1,039)
  • Return Claim MadeYes (22) · No (1,156)
  • Warranty Claim MadeYes (89) · No (1,075)
  • Product Appearance As advertised (693) · Not as advertised (129)
  • Customer Service
    4.8 (1,177)
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Don't Buy King

Don't Buy KingGreater Melbourne (Inner), VIC

Non-Delivery

published

King Living still continue to advertise Sales, another about to start and yet they cant deliver - do not buy anything from them if you are in a hurry for delivery - is it ridiculous how long you need to wait, 6 months so far and no sight of any furniture #stayclearofKing #runaway #nondelivery #terribleservice

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Horrible experience

published
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1 comment
King Living
KingKing Living

Hi Angela
We are sorry to hear about your disappointing experience. Could you please leave your contact details in a private message, or email customercare@kingliving.com.au?

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Irene

IrenePerth, WA

Amazing Customer Service

published

Our Sales assistant, Lesley was simply amazing! Not only was she knowledgeable of the products, but also assisted with colour co-ordination of soft furnishings. We had a great time selecting lounge, dinning & bedroom furniture for a new home & we cant wait to get delivery of our beautiful new furniture. Thank you!

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1 comment
King Living
KingKing Living
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Kate

KateSydney, NSW

  • 3 reviews

Beautiful Sofas

published

We purchased the Plaza suite with ottoman in a lovely fabric called Bronte. We waited 4 months but they told us that at the time and it arrived exactly on time. I was contacted by phone to arrange delivery day a week or so before. The delivery guys were most friendly and helpful and changed the config for me when i got it the wrong way around :) The lounges are very comfy and we are really pleased with their quality. I am hoping they will last a long time and maintain their great look. I have no experience with the after sales service people as we have had no issues but the sales person on the day of purchase was extremely helpful. I also used the chat option online to discuss rugs and the lady was also very helpful

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1 comment
King Living
KingKing Living
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Sofia19

Sofia19Greater Melbourne (Metropolitan), VIC

  • 20 reviews
  • 19 likes

Excellent furniture, but beware when moving

published

Their furniture is lovely, I have the Delta III and a gas lift queen size bed. But BEWARE. When you move there is only one company that can come and take it all apart as it is quite complicated. This company just cancelled the date of my move, because their "King team" wasn't available and now I am stuck. The problem is, if anything happens in the move, they won't repair or honour warranty, so better beware when buying. They are very expensive.

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1 comment
King Living
KingKing Living

Hi Sofia
Thank you for reaching out, we would like to touch base and follow up regarding the removal company. Could you please leave your contact number in a private message or email customercare@kingliving.com.au?

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Five Star Customer Service (AFTER DELIVERY)

published

I want to give a five star rating to a wonderful customer service lady called Deb.
She has gone above all expectations for us, without her caring and professional service we would be still waiting and fighting to resolve our situation. The company needs to know what a valuable staff member they have and we hope she is rewarded for her work and genuine care for the customer. Well done Deb
I hope you are rewarded by the company.

Incentivised ReviewNo
Store LocationGold Coast
1 comment
King Living
KingKing Living
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Emma

Emma

  • 2 reviews

Terrible customer service

published
Customer Service
Incentivised ReviewNo
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1 comment
King Living
KingKing Living
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Christine D

Christine DHunter Region, NSW

  • 2 reviews
  • 1 like

Fabulous customer service from start to finish!

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1 comment
King Living
KingKing Living
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Love our purchases in King Living

published

We love the design and quality in King Living. And Leila is very professional and friendly, we're 100% satisfied with her excellent service, thank you Leila!

1 comment
King Living
KingKing Living
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Sage Mike

Sage MikeSydney Surrounds, NSW

  • 5 reviews

A truly integrated selection of living room furniture - outstanding service

published

King Living Castle Hill Manager Troy Wedesweiler took our new furniture requirements for our living room to a whole new level. Troy has an exceptional eye for interior design and excellent communication skills.
After observing us as we considered various armchair, sofa and side table options, Troy helped us to understand how to put together our various requirements into a truly cohesive and integrated package in a way. Where King Living could not supply the 'right' item, Troy put in touch with a couple of other trusted specialist suppliers who where able to complement our King Living selection.
We highly recommend meeting with Troy when you are next choosing furniture.

Customer Service
Incentivised ReviewNo
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1 comment
King Living
KingKing Living
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Outstanding Customer Service

published

We have had the pleasure of purchasing furniture from King Living in the past and know the standard of customer service and the quality of the products.
We had the pleasure of meeting Carol at the Nunawading store through a friend’s recommendation.
Carol greeted us in a warm, friendly, attentive and very professional manner.
Her extensive knowledge of King products together with her design expertise provided us the support we needed to make our purchase decisions.
We would like to acknowledge and sincerely thank Carol for her patience, assistance, outstanding customer service and for providing such a wonderful shopping experience.

Product Quality
Customer Service
Incentivised ReviewNo
1 comment
King Living
KingKing Living
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Carolyn

CarolynSydney, NSW

Best customer service experience in years!

published

Wonderful experience at Moore Park. Store is stunningly presented and the staff are patient and knowledgeable. I took my time and did not feel pressured at all. The pricing was great in the sale and the quality is second-to-none. Very happy thanks!

Product Quality
Incentivised ReviewNo
Warranty Claim MadeNo
1 comment
King Living
KingKing Living
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Michael P

Michael PLitchfield, NT

  • 2 reviews
  • 2 likes

Terrible customer service

published

The sofa I purchased is amazing, it has lived up to my expectations.
My 1 star rating is due to the fact I am still waiting for accessories 2 months after delivery. The customer service is 0 stars at best.

Customer Service
Incentivised ReviewNo
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1 comment
King Living
KingKing Living
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Pinar Eden

Pinar EdenSydney, NSW

  • 2 reviews

Worst experience ever

published
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3 comments
King Living
KingKing Living
Pinar Eden
Pinar Eden
King Living
KingKing Living
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Diane

Diane

  • 2 reviews

Fantastic furniture and excellent service

published

We ordered furniture with Rebecca for a new property over a year ago, before returning to the UK.
Unfortunately, due to Covid restrictions, we aren't able to return to Australia, even though the home is now finished.
Rebecca has been in touch constantly throughout the year and was even at the home to check everything on our behalf when it was delivered.
Thank you Rebecca and King Living, you went above and beyond for us!

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1 comment
King Living
KingKing Living

Thank you!

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Cheryl Kealy

Cheryl KealySydney, NSW

Great in store customer service !!

published

Sales service with Bianca at the the Castle Hill showroom was excellent in fact all staff were very helpful to us & very patient. We took some time to decide on exactly what we wanted but nothing was a trouble on reworking out quotes for us. Can't wait now to see our beautiful lounge in our home. Thanks again for all your time.

Incentivised ReviewNo
1 comment
King Living
KingKing Living

Thank you!

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Jessica

JessicaSydney, NSW

Purchase experience

published

We came into the showroom with an idea of what we wanted, and Sharon made that process so much smoother and simpler than what we thought it would be. She gave us all our options, demonstrated the deeper backrest, and how to rearrange the couch. We're very happy with her service, it was transparent, friendly and efficient. Thankyou Sharon!

Customer Service
Incentivised ReviewNo
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1 comment
King Living
KingKing Living

Thank you Jessica!

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Lou

LouSouth East Queensland, QLD

  • 4 reviews
  • 1 like

Atrocious customer care

published

We have paid a $2000 DEPOSIT... to have our King sofas re-covered by King. We paid this in November. We were told to expect a longer process because of Covid and that we should have our new covers at the end of January. We were contacted to say longer delays would see us pushed back to mid February. We have heard nothing since. My husband rang the person who organised the original quote etc and he no longer works there. We rang customer care last week and were promised service on Friday or today.... Still nothing!!!! Very concerned about our deposit, the complete lack of communication and the likely outcome of us getting our $8000 sofa re-covering service.

Customer Service
Incentivised ReviewNo
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1 comment
King Living
KingKing Living

HI Lou
We are sorry to hear about your disappointing experience and would like to investigate further. Could you please leave your contact details in a private message or email customercare@kingliving.com.au?

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Adam and Kate

Adam and Kate Greater Melbourne (Inner), VIC

Excellent Service, Assistance and Product

published

We were in Queensland on vacation and dropped in to see the Quay Dinning chairs. We received excellent service and assistance from Deborah from as soon we entered the store. We thought the chairs we out of our range however Deborah advised us of a Package sale on the 8 we were looking at which was then within budget. We went through all the Fabrics and colours for quite a while. Deborah was extremely helpful and we returned with variations on 2 further occasions and she was very accommodating despite us constantly changing our minds. We ended up purchasing the Dining Chairs there even though we live in Melbourne. Amazing Product and Service from the outset to completion. Very much looking forward to receiving our Dinning Chairs.

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King Living
KingKing Living

Thank you Adam and Kate!

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Mariam

Mariam

  • 2 reviews
  • 1 like

Sharon Kwan - Most supportive sales consultant

published
Customer Service
Incentivised ReviewNo
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1 comment
King Living
KingKing Living

Thank you Mariam!

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Page 1 of 105
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Questions & Answers

Beate L

Beate Lasked

NSW, Moore Park

Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.

5 answers
King Living
KingKing Living

Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: service@kingliving.com.au, and they will be able to have a look and advise.

Roberta Bell
Roberta Bell

Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now

Beate L
Beate L

Thanks Roberta. I really hope so. I’m so upset at the fact he is so uncomfortable..Even I find them hard to sit in for any length of time. Fingers crossed.

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King Living Physical store

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CategoryPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture ShopsPhysical Shops and Furniture Shops
Type of Furniture OfferedBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and SofasBedroom, Dining, Mattresses, Outdoor and Sofas
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