Reviewer Photos & Videos
Just right and so comfortable
The instore assistance by Deborah was unassuming and helpful. I visited with a friend who was searching for herself. I had no intention of buying but couldn't resist the look and comfort of 2 armchairs that were just right for my space and oh so comfortable. Thank you. Julie 2021.
After my very positive experience in purchasing a new bed last year, i decided to go back and look at sofas to replace my old one. I ensured that i looked at the King Living website and determined which sofa best suited my needs prior to visiting the showroom.
Upon entering the showroom (after sanitising my hands and checking in via QR code) i went and found the sofa that i'd decided was best for me after looking online. The showroom was busy as always and i waited a little while for a consultant to become available. Leila was the staff member...that ended up serving me and she was nothing short of superb. Leila went through all the many options available to me in the configuration that i wanted. Leila was very patient with me and all my questions. Nothing was a problem for her and she went out of her way to find images online of the cover that i chose so that i could see it as ordered. I also changed my mind with regards to a couple of the accessories and Leila made the necessary changes and replied back within the hour. Nothing was a trouble for her. I have no hesitation in recommending Leila for her superb product knowledge and very friendly manner. Leila is a credit to King Living and i very much look forward to receiving my new lounge. Kind Regards, Scott Bosher
Gulistan offers fantastic services every time we're there. Lots of patience , smile and wanting to help you to make the right decision.
All of our family member would always ask for Gulistan, if we're to purchase something.
Keep up with the great and professional services Gulistan.
The Northmead store is well laid out, has many different types of lounges in many finishes to see and sit in and no wait time for a staff member.
Simone W provided us with exceptional customer service.
Simone was very patient with our questions and requests, and assisted us with colour and material selection. Simone was very generous with her time and at no point did we feel rushed.
Would highly recommend Simone and King Living to all!
I received wonderfully personalised help when I called the KING Northmead showroom contact number to ask questions about a planned online furniture order. The staff member, Gulistan, was genuinely engaged with my issues, provided practical advice and ensured I could make my purchase with confidence. Her knowledge of the products was extensive and meant she could give very detailed comparisons of products and options. I couldn't commend her highly enough. This level of service is unusual these days.
Terrible customer service
Quite possibly the worst customer service I have ever received.
Went in this morning and we weren’t even acknowledged by either of the ladies on the floor, aside from the first lady barking at us to sign in and then turned briskly and walked straight back to her computer before I could get a word in.
We had already chosen online the sofa, sofa bed & desk that we wanted to purchase.
We did a loop of the store and sat on both sofas for a while, then at the desk we wanted for a good 5 minutes, without being acknowledged, before we decided to leave.
Their rude behaviour cost them over $10,000 sale.
Great Customer Service
Great customer service and very friendly and patient. Sucheta was very helpful and knowledgeable. Great savings with current sale. However, wait for Lounge is approx. 3 months.
- VIC, Cheltenham
- Verified customer
Manufacturing issues, missing pieces and delayed delivery dates
WOULD NOT RECOMMEND. I ordered a king-size bed and matching ottoman nearly 8 months ago and so far have experienced issues with the manufacturing standards and quality, missing pieces, delayed delivery dates and poor/near non-existent customer service. I have now had to resort to involving Consumer Affairs Victoria and the Victorian Civil and Administrative Tribunal.
Exactly What We Ordered!
This was our first luxury purchase of a couch (Delta III 2S Storage AE Luxe Package) from KL and we love it. We ordered it from KL Chatswood and Katy was very friendly and helpful. Both myself and my pregnant partner (at the time) felt we were looked after and not pressured at all.
Understandably within this predicament, and unplanned strikes with this shipping co., apparently, we were advised that the shipment of the couches were delayed and located in two shipping containers, and thus pushing it back another month.
Originally we wanted the ...couch to help comfort my partner before the baby, but unfortunately with the delays we had to wait a week after our baby was born. Although frustrated, we understood. However we were greeted a couple of days before receiving it confirming that our couches would be delivered, we were happy it was delivered before Xmas. The lads who delivered it too were very, quick, efficient and tied up after themselves. Safe to say after several weeks of use, along with a baby and as well a 1 year old pup, our couch is doing great! A longer than usual review, but I hope this helps with any future purchases you make.
We went in thinking we knew what we wanted but with the help of a great salesperson got what we really wanted, explained everything and was super patient and helpful.
Purchased 2 lounges
Waiting on delivery end of April
Sucheta was extremely knowledgeable,very professional her service was impeccable
Ended up purchasing 2 separate lounges with great add ons
- NSW, Northmead
- Verified customer
Excellent customer service and high-quality offerings at reasonable prices
Sharon (Northmead store) provided exceptional customer service to us. She was very patient with our questions and requests, and was able to draw upon her interior design background to assist us with colour and material selection, as well as potential pairings with cushions and rugs. She was very generous with her time and didn't make us feel rushed at any point of our experience. Would highly recommend Sharon and King Living to all! :)
Robyn Harber, excellent customer service and King Living best discount , excellent quality and design
Thank you so much to Robyn for spending such a long time with us with all the patience and being so friendly making us very comfortable from beginning to the end, we went to the showroom for 3 days in a row to finalise our purchase and we got the excellent customer srvice everytime .
We loved the whole experience , thanks again.
Excellent example of an emotionally intelligent salesman.
We would like to take this opportunity to compliment Douglas on his excellent level of service, his knowledgeable handling of all our queries, and his emotionally intelligent and good-humoured style, that enabled us to experience shopping at King Living Nunawading without any pressure, nor the usual discomfort of dealing with pushy and disingenuous sales staff.
From the moment we walked into the store, and Douglas approached us to request we sign-in for Covid tracking, to the helpful and non-confronting way he meandered in and out of our brow...sing, we felt comfortable, supported and understood. Douglas displayed excellent product knowledge, was never effusive but always friendly, and made helpful suggestions without ever pressurising us into making a decision. The result was a very positive experience that left us confident in, and pleased with, our purchase. We hope Douglas is recognised by King Living for his professional and approachable style, and would recommend him to anyone wishing to shop for high quality furniture.
Shonky awards for sure!
We ordered our couch 6 months ago and it came a week ago minus the shelving - they called and assured us it woukd be delivered Tues - now it looks like we wont get it before Christmas -useless people and the furniture is ridiculously expensive and looks #shonky Dont order anything from these guys @NSW_FairTrading here we come!!! Just as an update we got told 2 different things by the showroom dispatch and its clear no-one knows whats going on - so we have half a couch for a while - no point in mediation Im going for a full refund !
Sucheta was very helpful and responded to all of our questions. She listened to our concerns and came up with solutions. We went ahead with the purchase.
Great Friendly Service
If you are looking for a friendly and helpful sales experience, go to the Chatswood store and ask for Pree. As soon as we entered the store we were greeted and welcomed. Pree isn’t pushy, knows her products and nothing is too much trouble.
Fantastic product, amazing service!
Been meaning to write this review for a while. My wife and I recieved a nice welcome on entering the Gold Coast store by sales Rep Russell Boyd. Nothing was a problem for Russ. What a nice guy. Excellent product knowledge, friendly, and extremely helpful.
Russ answered all our questions made us feel comfortable and even got us some refreshments!
We highly recommend King Living. Cant wait for our new lounge to arrive!
Thanks again Russell and King Living. Best furniture we have ever experienced.
- NSW, Annandale
- Verified customer
Best shopping experience ever !!!
From our first visit to the Annandale store we were greeted by Tallis Cole. He spent so much time helping us to get exactly what we wanted. Initially we purchased two lounges but went back a couple of months later and purchased another lounge and 3 leather chairs. Again Tallis helped with fabric/colours and followed up with us to ensure the delivery/installation went well and even assisted with a service call to correct a couple of minor issues. Now we have everything here and we love it. Could not recommend Tallis or King furniture any higher. Mark and Kerrie.
Store was amazing, Sucheta was excellent, we also loved the fact that we could browse without being pressured to buy!
Questions & Answers
Recently purchased 2 Leon recliners. Had them for 12 days. They are so firm to sit on that my husband just has to get up out of it after an hour. It actually hurts. Please tell me they will soften. I’m so concerned after spending so much on them. My previous ones were super comfy and we only replaced them for aesthetics. Very anxious. Thanks.
Elizabeth R.King Living
Thank you for your question. The Leon Armchair Recliner does have King Living’s Posturflex® Seating System for strength and support. If you still feel uncomfortable, please contact our After Sale & Customer Care Team
Phone 1300 135 464 Email: email@example.com, and they will be able to have a look and advise.
Hi Beats L yes they do soften but not quickly. Maybe your husband can put something down on the sofa until it does. The springs in the sofas are there for support so maybe after a very soft sofa his body may be resistant to this support right now
|Category||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops||Physical Shops and Furniture Shops|
|Type of Furniture Offered||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas||Bedroom, Dining, Mattresses, Outdoor and Sofas|
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