Kings Transport & Logistics

Terrible and unprofessional. The driver lies about his whereabouts all whilst you can see him on the tracker making other deliveries, at the same time as promising me he's on his way to my location. Unfortunately ikea use these guys. They are never on time, in fact they call and advise a time they'l be there telling you they are on their way,… Read more

3hrs later, when I called back, they are still on their way, "you're the next delivery". 2hrs later and he's stopped at a servo 3 suburbs away for lunch. So my delivery that was scheduled from 7am to be told it was arriving at 9:30am has now been over 3hrs late and he's still mot here. The driver doesn't speak good English which makes life difficult. I'll definitely be letting ikea know these issues

Terrible experience, do not use this company – Dishonest and lazy. They arrived for a booked delivery and when they checked the size of the large order in the truck, told us the truck had been packed wrongly and they would do another delivery first and come back. When they left they immediately marked it as a failed delivery requiring us to reschedule another day (with one hour spent on hold… Read more

to customer service, and no redelivery options available for a whole week). King’s Transport drivers lied directly to us because they didn’t want to unpack a big order and caused us a huge inconvenience. Never use this company.

Great service – Just had my two items from Ikea delivered by King Transport. Had multiple notifications the day before and on the day with tracking details. Driver called when he arrived because we have a slightly confusing address and I was able to go out and easily direct him. The items were a rug and non-slip mat which were both handed over easily. Driver was very friendly and polite. Show details

Great Friendly Service – Pratham and Kulwinder delivered our Ikea order on Thursday.. Great service, very efficient had all of our 95 items inside in a timely manner.. Very polite guys. Would recommend them. Show details

Above expectations – I Had my ikea order delivered by kings. I was nervous after reading these reviews but I was thankfully blown away. The order was picked up the evening before and delivered the next day. A good 6plus hours drive. To be honest i was expecting it to be late due it it being picked up so close to its delivery date, but it was right on time and in line… Read more

with the message they sent with my window for delivery. The young men who delivered my order were polite and courteous. My order, 10 chairs, was in good condition upon arrival, even though they were packaged poorly in just plastic bags. An ikea fault, not kings. The fact that they arrived in good condition when so poorly packaged is a huge compliment to kings. Thank you.

Prepare to have items stolen – Ordered two items from ikea. Took a whole day off work and when delivery arrived, only one item was delivered yet the drivers marked down both items where delivered. The shelf which was two boxes same item photo was used to mark second item as delivered, which was a desk. I contacted king immediately and they claimed they would handle the… Read more

situation. 6 hours later nothing but the driver won't answer his phone. That's it.. nothing else. I had to go physically into ikea to sort it out and borrow a car to pick up the two huge boxes the desk came in. Kings response? Nothing. Guess stealing from clients is a normal practice. Safer paying some junkie to collect items.

Poor customer service – After receiving several notices that my 170kg delivery would arrive between 1pm and 7pm on a friday. As working full time requests were made to narrow down the delivery time. Even on the morning of the day the delivery, this ws denied. Arranged to receive a call 30-45min in advance and made arrangements to work from home in the afternoon following… Read more

delivery. Instead received a phone call from the driver at our home at 10am, angry at the prospect of waiting. The 170kg left outside at risk of theft, weather and waiting for me to take inside. When I called King transport to ask what had happened to their fixed schedule I was told in so many words "nothing to be done about it" and hung up on.

Delivery made to the wrong address no attempt to correct it – Had an IKEA delivery schedueled with them. Item was marked as delivered, but nothing placed at our house. Contacted the driver and said he delivered it with the address Ikea gave him. After my protests, he made no attempt to correct his mistake and just told me to contact IKEA. Horrible service and extreme lack of care in the work they do. Avoid them. Show details

Rude and appalling service – Ikea order of flat pack wardrobe refused to bring up stairs when this had been indicated. was prepared to just dump it on the ground, until I indicated delivery wouldn't be accepted and that the courier would be liable if the items were damaged. Avoid this company and by association Ikea as this is their delivery partner. Show details

Good communication and delivery service! – I ordered a Mattress & Bedframe from Ikea in Springvale. I was worried because I read all of these horrible reviews after I placed my order. But my experience was actually really good! They texted me in the morning to let me know the delivery window was 12:00-2:00 and then they texted me when they were about 20 min away. They showed up on time.… Read more

They delivered everything -- carried it into the spare bedroom. I had no problems with them at all. I would definitely use them again.

The worst delivery service in Perth – Easily the rudest delivery people in Perth. We purchased a couch from Amart. When they arrived, they just carry it by hand not by a trolley. One of them asked if its ok to leave it on the verge on the street, i said i paid for the delivery and the 1 level flight of stairs. Then when they try to get it in, 90% went through the door already then… Read more

they decided that it wont fit. Then they just left it on the hallways. Im so appalled at the behaviours, the furniture fits, their patience and effort dont.

Easily worst delivery company in Victoria. If a retailer uses this company i suggest you organise your own pickup – Need to reschedule 3 times where during the 1st time they just call out of nowhere with 30 minutes notice (not everyone live in the delivery address) and always be available. The 2nd time the headquarter was unable to reach the driver and its 3 hours past scheduled delivery time. I would give this company 0 rating if possible! Show details

DO NOT HIRE – Do not hire these guys! The worst experience ever... this company had delivered some items we bought from @IKEA yesterday. First off, they delivered it to the wrong address, dint even verify the delivery address with the resident, took a picture of the goods and left. When we saw the update we immediately called them back and got them to pick it… Read more

up from there and deliver it to our home. During this time one of the boxes had already been opened and all the driver had to say was that it happens all the time.

The driver was very abusive towards my wife and by the time i intervened he just said do whatever you want, nothing's going to happen to him.

DO NOT HIRE THESE GUYS.

Not even worthy of one star ! – BEWARE DON'T USE KINGS TRANSPORT Absolutely the worst transport company I ever experienced. Bought furniture from Amart in Osborne Park W.A. had to come in 2 deliveries as some was not in stock. First delivery at least arrived on time. Included in the 1st delivery was a mattress, 2 lounges and dining room chairs. Due to the fact that I live in a… Read more

unit I explained to the driver that the mattress would needed to be bought in last as where I wanted it placed they would the room to get the 2 lounges. They bought the mattress in 1st , then the lounges. Then proceeded to tell me they needed to move the mattress. My response was " That's why I told you to bring it in last. I had to was all my walls after they left as they put black ink from packaging over every wall they went past. They broke the dimer switch on my kitchen/lights, no apology. 2 weeks the rest of the furniture arrived. Amart contacted to arrange delivery for a few days later. I contacted KINGS and told them there was a 2 hour window between 9 am-11 am where nobody would be home if the could deliver before 9 or after 11. They did not want to come to the party and tried to tell me they don't set the delivery schedule that Amart did. Liars. Received a txt the night before with time between 8:30 -11:30. I had to go to work, my daughter was home . Then got another txt saying 10- 1 pm. I got home by 2, no delivery. Rang KINGS and was told the truck broke down. Delivery would have to be the next day. Tried to say they didn't have another truck and that the driver needed scheduled rest breaks( not long haul drivers) more lies. Delivery was supposed to be for the following day between 10-1. Then sent a txt that night stating delivery time changed from between 7:15 am -10:15 . Did not arrive until almost 1 pm. No call or txt from KINGS stating delivery would late. Clearly they don't what a phone is or care about the customer.One of the ladies I spoke to explain the 2 hour window that nobody would be home was rude and kept talking over me. I had to raise my voice at her and tell her to stop being so rude and let me finish speaking. At no time did anyone from KINGS apologise for the inconvenience they caused. In fact they lied yet again about the truck breakdown and said they had only found out 5 mins prior to my call. In speaking with Amart the truck broke down after the 1st delivery and that a mechanic had been working on it all day. KINGS had still been txting 1 customer at 2 pm saying delivery wad on it's way , when it clearly wasn't. At least Amart Osborne Park have the sense to look at other transport unlike Ikea. How in the world KINGS is even still operating is beyond as they don't deserve to be when they treat customers in this way. Absolutely disgusting service. Won't accommodate the customer but think they have the right to inconvenience the customer and don't care. Unprofessional, incompetent, inefficient, downright rude. Good on amart osborne park for looking into other transport. Kings are undeserving of the contract.

The worst – I have been waiting all morning for my furniture delivery. I was given a 3 hour window and it is now way past that. Tried to call them and was on hold forever only to be told that all they knew was that my delivery had been picked up 4 hours ago but they had no idea where it was. What kind of logistics company has no way of tracking where there… Read more

drivers are and don't even keep their customers updated if there are any delays. I was basically fobbed off and told to call the Furniture company as they were the ones that booked the delivery. As if they can help me!! They obviously can't track the driver!!!!! Not impressed

Fast service – Had a order from ikea it was delivered on time With a tracking system and helping to ensure it was safe for me to move there was a text from the driver on the day. Show details

Without Exception The Worst Couriers I have Ever Experienced. Do not use – In my opinion: Without Exception The Worst Couriers I have Ever Experienced. Do not use. Booked night before, still not allocated to a driver in late afternoon. Book courier, not allocated 4 hours later, told can't get a driver will do next day. This is the standard story over weeks. They promised 90 minute turn arounds. They lied. In 30… Read more

years of being in business, I have never been let down so badly by a courier.

DO NOT USE>

This is going top my blog of 500,000 followers.

one more complaint, as mentioned before by EVERYONE else – Used Kings transport services twice and on both times received awful services. Drivers were late and rude on both occasions and damaged my living room floor. No wonder Kings Transport has horrific reviews written here. They do deserve every bad comment and complaint. Using their services is a waste of money, and in my case even more than that,… Read more

since now I got a hole on my living room floor thanks to their incompetence.

I do not recommend this company at all and will never use their services again. If you buy IKEA furniture you better hire/borrow a ute and bring your furniture home yourself.

Another one of many complaints – I just learnt that Kings is doing the delivery for my beds that I bought from IKEA yesterday. Firstly, we got a text last night at around 9:30pm saying that the delivery will be conducted between, wait for it.... 7am and 1pm. That's half a day gone. My gf woke up this morning, waiting for their call which they stated and I quote from IKEA, "two… Read more

hours prior to delivery". They decided to call 30 minutes before. That's still fine, my girlfriend made it to the nearest train station before times up and she was just 5 minutes away. They called her again saying that they have to go because time was up, even though she was just 5 MINUTES away! She reached the apartment and went through to reception only to find that they have never bothered to ask reception, which we have organised earlier if we couldn't make it. Now they say they want us to pay again, and they will only do the delivery again tomorrow. This is an obvious joke!

Worst Service and full of excuses – My first and only experience with Kings they did not even pick my item up until an hour later, which to be honest, I would expect to have my item delivered by then. I paid for a VIP service, which a rep advised delivery would generally be within the hour. This seems to be the norm for other transport companies. The Area Manager gave only… Read more

excuses and when I questioned I should only be charged for the service of express delivery (approximately 2 hours) as that was the service that I received, I was advised that I got the next available vehicle. It simply is not good enough to be honest and nowhere close to the level of service that other transport companies are providing. When I received the invoice, it was over double what I was quoted, with a myriad of additional costs like admin fees and a fee for calling the call centre, of which was not advised at the time of quoting. Fortunately, I did get my invoice revised to the amount quoted and I agreed to their added extras, even the ones I wasn't advised about, after all, I wasn't trying to take advantage of them, I was happy to be fair ...but I also expected fair treatment in return. I was fortunate to speak with a lady who had some clue about customer service.

Staff at the call centre were great, I found no fault with them at all, except for a misquote I guess, but even then that is training in which the company is responsible for, not the call centre representative.

In my experience, the company failed to meet very basic customer expectation in their service delivery, which is achieved by their competitors. The area Manager had the perfect opportunity to take a negative customer experience and make it a positive win/win outcome, but he stuck to his excuses and even tried to note that his company had more vehicles than the courier company I generally use. What can I say? I'm happy to return to my other courier company because even with less vehicles, I pay for a 2 hour delivery service and more often than not receive the goods within the hour. They exceed customer service, not like Kings. I tried Kings, because their quote was slightly cheaper and I thought I could save my customer some money. Never again though, I now know first hand that I already have a good courier company that I will stick with.

Expensive and do not deliver on time – I thought I had a bad experience with Kings Transport but after reading the reviews here I think we are lucky! We have had furniture & appliances delivered from many different stores and at $90+ for delivery, Kings is by far the most we have ever paid. They then give you a 6 hour window for delivery but still can't deliver within the timeframe.… Read more

I called the contact centre to be told "if you read our terms & conditions, ma'am, delivery timeframes are only guidelines". I don't understand why IKEA ruins a near perfect shopping experience by partnering with a rude & unreliable transport company.

Negative stars for review – Kings transport out at ikea Richmond are by far and away the worst group of transportation and service people I have ever had to deal with. The drivers here are rude and abnoxious and when I refused to sign the paper invoice because the driver would not let me count my items he went back to the truck and signed the paper himself. The delivery i… Read more

got was short 14 items from my purchase, and it was complete when I took it to the counter staff at ikea. I rang the number provided and was told by the supervisor to "prove it". I sent a copy of my licence to a manager, and then was advised this would be fixed up. I know that my signature was forged and being in a time of security upheaval I will be pressing charges against the kings group at ikea in regards to forgery. If you use this service, shame on you, and if you need to use them, photograph or video the entire process of when they deliver the goods to your house.

Worst delivery service in melbourne: ikea richmond & kings transport! – We bough some furniture and small pieces of items from Ikea Richmond and was directed by them to King's Transport to deliver the items. They were supposed to call or text the night before, but none came. We simply never knew what time they were coming. When they decide to come at the time of their own choosing without any notice or call at all,… Read more

they just left after 3 minutes. Absolutely ridiculous service. Called the Manager ([name removed]) to ask for clarification, they had the audacity to ask us to pay ANOTHER delivery charge for something that's not our fault. They really bring Ikea's customer service down to the shambles!

First they Promise but don't deliver – I had contacted Kings Transport regarding transport of over 14 tons of material. They gave me the price and then I told them to go ahead. Someone rang me regarding the weight and pallet size. I had booked them for 8am then at 400pm the day before pick they told me that unless I or a friend had an ABN no. they could not do it. I rang a… Read more

relative who had a business whether they could do it through their business they said yes. Kings rang me back and then told me they could not do it. The story keeps changing. They would not even let me speak to the manager. So I was left high and dry. I had to organize another transport company. Of course I had to wait extra days before the goods could be moved. I would not recommend this company to anybody. One of the truck companies I rang to organize a new time for pick up of the goods told me this is not a surprise. It seems obvious that Kings Transport has a bad reputation in the industry. This company operates unethically to say the least. The sales person was friendly They don't deliver and keep chaning the story

Disgusting poor service! Worst experience ever! – From the onset I was concerned as I had faith in Ikea and therefore trusted Kings to be reputable. As the delivery was sent to an investment property undergoing renovations, upon arrival there was debris restricting access to the property. Unaware of this and had I known undoubtedly the debris would have been removed prior to delivery for clear… Read more

access. Understandably King's driver refused to bring the delivery into the property. The issue is they were angry vicious and threatened to leave charging me with a redelivery fee even after I apologised and tried to explain that this was unintentional. I was treated like a criminal. Trying to salvage the situation and make things favourable to both parties I suggested they start to unload the truck while I clear a path for them to enter the property. Instead the entire delivery was dumped in the front yard, without care or concern. I pleaded with them to help me, begged them to assist with the heavier items at least and that I would carry in all the other items myself. Clearly they could see I was alone. When I questioned why they would not help me, the driver cited he would be late for his next job. I was left with 90 parcel items an entire kitchen in the front yard. I am a 35 year old woman 155 cm tall and 45 kgs. I do not live in the area and had no one I could turn to or call for help. I have never seen such human indecency covered up in so called professionalism and masking laziness for punctuality. Their behaviour and lack of concern for the customer is totally unbelievable. There was no compassion or remorse. As a customer I should not have to beg for help if I have already paid for the service. I am not sure of your protocols, but I do know that anywhere in the world, in any corporation and industry, in or out of work this behaviour is absolutely wrong and disgusting. As you can imagine the delivery resulted in quite a bit of damage

Time Wasters! – Bought item last wednesday and arranged for delivery to come between 9am & 12 pm, 23/12 and at 12.30, no delivery, I rang the retailer, who chased it up and informed me it would be another 20 minutes... no show, rang again at 1.30, another 20 minutes... no show, rang again at 2.30, will be another hour... no show. I finally rang Kings company at… Read more

3.50, they nearly refused to speak with me as they apparently only deal with the retailer, the girl told me that the driver had put our address in the GPS and ended up on the other side of the city, there was no street with the same name as ours in the suburb he ended up in, as I checked on google maps. They said they had first informed the retailer of the delay at 11.30 am (but the retailer said no such call had occurred) and were keeping her up to date throughout the day this, was not the case, she said hadn't received any such calls from them what so ever, it was she doing all the chasing up, kings did nothing. I found the staff at Kings Transport defensive, unprofessional and rude, telling me the driver was new to Australia and didn't know Perth at all, he could barely speak English and that I needed to be patient as it was a busy time of year. I've rung the retailers head office and suggested they no longer use this freight company, they were not happy. They gave me a $60 voucher to cover the cost of the freight and couldn't do enough to help...

Poor - non existent Communications , Poor Excuses, Rude Staff, Incompetent Driver.

Such a nightmare!! – They're such a nightmare to me!!!!!!!!!!!!!!! I got a mattress delivery on the day, I live in the apartment w the 24 hrs reception desk right in front!!!! They called me up in the morning! I was doing something else so didn't realise I hav a call. It was my bad though! But they give me a notice for delivering from 7-1 and who would exprect them to… Read more

come at 7?????? No oneeee!!!!They was waiting outside the for 10 mins and my delivery was marked fail!!!!!!!!!!!!!! Do they understand the term of customer service???? Instead of sitting there and waiting, they just need to move their bum and let the reception know so they would call to my apartment!!!!!!!!!!!!!!! That's stupid deliverers!!!!!! I called them up 2 mins later and they said they weren't in that area anymore!!!!!!!!!! I live in the CBD and within 2 mins where could they be??????? And I hav to do the whole delivery process again coz I can't do it myself!!!!!!!!!! And today when they came, they were like shouting to my face!!!!!!!!!!! Talking in there owned language in front of customers isn't the right thing to do too!!!!!! I'm wondering how this company survive without IKEA!!!!!! And why IKEA lets them present it's brand!!!!!! Lack of communication!!!!! No customer service skill!!!! No attitude !!!!!!!!!!!!! What the heck is going on here???????

No customer service!!! No attitude!!!!!!!!! No communication

How are they still in business? – Ikea, what are you doing having these people represent you, it's tarnishing your brand. I struggle to understand how a company with such poor service and communication can still be in business. They don't deliver on time, they don't call you to tell you they're not coming. If you try to call them, there is no answer. Even head office want's… Read more

nothing to do with you when you call, they just wash their hands and say that they have noting to do with the delivery side or give you another number to call that doesn't answer. This guy who called me to ask if there were stairs at the delivery address sounded like Arnold Swazenegger. Punctuality, service, communication, customer service

Terrible – My company has used Kings for many years. I started out in the warehouse on the forklift loading their trucks and over the years i have become Warehouse supervisor. During the time here, my company has used Kings (4 years now) and in my honest opinion...they are very average. I have read other reviews on here and i thouht that the issues we had… Read more

with them were due to our stock that we sent (not easy stuff to deal with, so i thought), but it seems that the issues are common ones at best. I agree that the times charged are sketchy (I can never seem to make the times balance out against the cost charged), the excuses used for shoddy performace have now started to be repeatedand the so called account managers only ever seem to call you when you dont do a delivery with them for a few weeks (it took them a month to notice that i stopped using them).

Since taking over the responsibility of the transport, I set about seeing what else is out there in the transport world. I have trialed several companies and have settled on one of Kings major competitors, Capital Transport. Kings' technology is second rate compared to the stuff available in the market place right now. I now get calls on delays, callbacks to ensure that we are happy and the rep calls me every 2-3 weeks to make sure that everything is going along well. If you use Kings or are considering using them, call Capital or one of the other competitors....Kings don't 'deliver what they promise'. HA!....Yeah right!!!! They start from the moment you deal with them. Every aspect is fairly ordinary.

We deliver what we promise - agreed! – Kings transport counter at ikea springvale is full of happy smiling welcoming staff who are are helpful and more than willing to assist in accommodating our delivery needs. I have come back to ikea springvale many times and used kings transport more than once and every time I have been nothing less than happy to be sending my purchases home with… Read more

them.

All of the staff are motivated and very informed in all of their procedures and I would like to thank the Kings team on their outstanding customer service.

Michelle. Experienced. Affordable.

I am chocked, worse than terrible – More or less same experience as everyone here. Taken the day of of work, been sitting for hours on the 1300 number, called every day for a week now with promises of a callback. Not once has anyone called. Frustrating is a big understatement. Will absolutely NEVER use them again. Payed $90 for this IKEA delivery. Anyone successfully claimed a… Read more

refund?

Terrible (non-existing) service, ignorant staff, empty promises, no delivery (1w after scheduled date)

Terrible – Left our ikea stuff 50 metres from where they parked their truck right in the middle of some one else's car space. Thank you Thanks for the SMS