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Kitchen Warehouse Online Store

Kitchen Warehouse Online Store

4.7 from 1,477 reviews · View Statistics
See the Best Kitchenware Shops in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Kitchen Warehouse

Reviews

  • Product Quality
    4.7 (593)
  • Return Claim MadeYes (51) · No (592)
  • Shipping
    4.6 (468)
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jmbau
jmbauMelbourne
  • 42 reviews
  • 22 likes

Efficient and effective

published

Have used this company online several times (again) over the last few months after moving to a new house in Vic and needing stuff to upgrade storage in the kitchen. Click Clack storage containers and slide out shelves have solved the problem of limited space, badly used.
Colour me happy. Each order has been carefully packed, and delivered with reasonable promptness - given AusPost is still somewhat slow.
Not a mistake, not a breakage, just good speedy service, and at a good price. It’s why I keep returning to this company first. With service and products like this, why would I go anywhere else?

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Kitchen Warehouse
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Disappointed
DisappointedSouth East Queensland, QLD

Frustrating returns situation for non-working appliance

published

I received an appliance that did not work. After many emails back and forward to receive a replacement, it appears I need to complain to the ACCC to get either a refund or replacement. I am appalled by their lack of customer service and would recommend against purchasing from them

I have spoken to Desiree and my money has been refunded.

Product Quality
1/5
Incentivised Review No
Kitchen Warehouse
Customer Service T.Kitchen WarehouseSend a private message
Disappointed
Disappointed

I have called with no solution. I have tried to resolve this within your company for weeks. If there was an appropriate response, I would not be posting this review

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Impressed with ease and speed of service

published

Bought a sale item that caught my eye from an email. Online purchase was simple and straightforward. Chose delivery as was free shipping. Item was delivered within 2 days!

Product Quality
5/5
Incentivised Review No
Return Claim MadeNo
Kitchen Warehouse
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Ross M.
Ross M.Canberra 2600, ACT

Poor delivery times, atrocious communications

published

Products are as advertised but the customer service is appalling. They don't answer emails or messages sent through their contact form. After 10 days of no delivery and no feedback, I tried twice to get an update. I literally had to open a dispute before they delivered the product. Which I guess makes them a single step above a scam site. Never again.

Product Quality
4/5
Shipping
1/5
Kitchen Warehouse
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Brilliant Products, Excellent Service!

published
Product Quality
5/5
Shipping
5/5
Kitchen Warehouse
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G K.
G K.Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 2 likes

Not Impressed.

published

Ordered 5 items online for instore pick up. Two of those items were damaged. I checked bag as I got into my car and found a good dent on the rim of cake pan that was bad enough to distort the shape. Salesperson exchanged for a good one, however I didn't check pizza trays properly as they were stacked. When I got home, the bottom one was missing it's paper packaging and was scratched all over. Feels like they were offloading their damaged goods on me. I will never buy online from this company again.

Product Quality
2/5
Incentivised Review No
Return Claim MadeNo
Kitchen Warehouse
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Lachlan H.
Lachlan H.Metropolitan Adelaide, SA

I've never seen a box so well packed

published

Ordered a cast iron grill plate and some whiskey glasses that were on clearance and could not be happier with the shipping. Came faster than expected, had fragile tape on the box and they packed the box full of brown paper and bubble wrap to make sure nothing moved around and broke during shipping. None of the smaller boxes inside even had a slight dent, very impressed and will definitely be shopping there again.

Product Quality
4/5
Shipping
5/5
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Jay jay
Jay jayGreater Melbourne (Inner), VIC

Lost my loyalty

published

4 weeks after my order was placed, it was posted - despite website saying dispatch within 48 hours. No communication was given during that time - despite me reaching out multiple times. When I finally did speak with someone, they were generic and without apology. Seriously disappointed, and won’t be shopping there again or recommending to anyone - as they don’t care about people.

Shipping
1/5
Incentivised Review No
Return Claim MadeNo
Kitchen Warehouse
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Great service and good prices

published

ordered 12 inch pizza plates and a stainless steel olive oil container-- Excellent price for good quality items. Quick delivery as well

Product Quality
5/5
Shipping
5/5
Kitchen Warehouse
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Jennie H.
Jennie H.South-Eastern Region, NSW
  • 2 reviews

Exemplary Customer Service

published

Last year I purchased 3 induction fry pans from Kitchen Warehouse. Unfortunately one small pan recently developed a fault with the base buckling. From the minute I contacted Kitchen Warehouse I was treated with courtesy, kindness and understanding. They immediately offered to replace the pan and it was posted straight away and I received it only a matter of days later. What an absolute breath of fresh air to feel so comfortable and special when reporting a fault. (Not very common regrettably.) Thank you Kitchen Warehouse, in particular Ammee.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
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nikki
nikkiGreater Melbourne (Metropolitan), VIC
  • 12 reviews
  • 5 likes

Great products INSANE packaging

published

These guys really need to figure out packaging. I was just sent a slow cooker, inside a box, inside another box, inside another box. Each box had plastic or polystyrene packaging within. Absolutely unnecessary, a pain to get rid of but more importantly so environmentally damaging.

Product Quality
5/5
Shipping
3/5
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Ladyandthetiger
LadyandthetigerSouth East Queensland, QLD
  • 38 reviews
  • 33 likes

Customer service was lack lustre

published

Asked them to price match however as the 2 items from the competition came to $90 and would have attracted a $8.95 shipping fee and the competition also has a $100 spend required for free shipping. My order with Kitchen Warehouse included other items which made my total order over $100 and eligible for free shipping. Kitchen warehouse refused to price match. Unfortunately the competitors did not sell the other 2 items I needed. Would not buy from these guys again.

Incentivised Review No
Kitchen Warehouse
Customer Service T.Kitchen WarehouseSend a private message
Ladyandthetiger
Ladyandthetiger

Contacted Kitchen Warehouse today. Apparently all Desiree wanted to do was to “explain” why I was not eligible for the price match. Thanks for wasting even more of my time.

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Monique
MoniqueSydney, NSW
  • 4 reviews

Very efficient , good selection at great prices

published

I needed to return a product, as I misread the details online. I could do so easily in store, they were also able to advise on a more suitable product. The staff at Alexandria are always very helpful every time I visit.

Product Quality
5/5
Incentivised Review No
Return Claim MadeYes
Kitchen Warehouse
Customer Service T.Kitchen WarehouseSend a private message
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Sam
SamPerth, WA
  • 4 reviews
  • 2 likes

Great customer service

published

Customer service was very helpful as such I would shop with this business again. The biggest let down as for most online stores is the postal service.

Product Quality
3/5
Shipping
1/5
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RedM
RedM
  • 8 reviews
  • 1 like

Always reliable

published

I've ordered a from Kitchen Warehouse a couple of times now. Their ordering system is a breeze, the product range is extensive, reasonably priced, they send promptly and the products are packaged really well. I will definitely order from them again.

Product Quality
5/5
Shipping
5/5
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Questions & Answers

coco y.
coco y.asked
Online Store

Hi I have place an order online 23/09 but on the post office website shows the delivery is DELAYED what can I do now

No answers
John d.
John d.asked
Online Store

I am interested on precision kitchen scales with bluetooth

1 answer
Kitchen Warehouse
Customer Service T.Kitchen WarehouseSend a private message
Lydia M.
Lydia M.asked
Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen WarehouseSend a private message

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

See all Kitchen Warehouse Online Store questions

Get an answer from our members and Kitchen Warehouse representatives

Kitchen Warehouse Online Store

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