Kitchen Warehouse Online Store

How good is this company looking after the customer! I bought a juicer that had a major fault. When I tried to sort it out, the Kuvings CEO, Andrew Kelly, was very patronising and even tried to penalise me for returning a defective product. But Kitchen Warehouse stepped right up. Aeon and Bia from customer service were like strong load-bearing… Read more ·  1

walls for me. They took full accountability, protected my rights as a consumer, and made sure I got my full refund without the hassle. They do look after the customer right. Yes, they are great! I will always buy all my appliances from here from now on. Thank you Aeon and Bia!

so sad and upset that soent a lot of money on the plastic containers with self sealing lids the clip peices are very thin plastic and they 90 percent of them have broken so rendering the lids unusable etc didnt have a lot of money to start with then bought these and they break not happy

I can’t praise Kitchen Warehouse (both online, and physical stores where I’ve shopped over the years) enough!! Most recently I made an online purchase. It came quickly and communication was excellent. Unfortunately there was a flaw with the product… Read more ·  1

and, once I let them know, they were right on it! Polite, helpful, responsive and quick to act. I was so impressed. A replacement unit was sent out within days. I could NOT be happier.

Exceptional customer service. We purchased an appliance online which turned out to be faulty, through no fault of the store. Their communication and returns processes are genuinely surprisingly good and prompt. It seems ironic that I am writing a 5 star review despite a faulty product, but my level of trust in this business is high. I will definitely buy from them again. Show reply

Had an issued with a product purchased from Kitchen Warehouse approximately 6 months ago. I contacted them and, to my delight, this is a company that still believes in good old-fashioned customer service and they replaced the product without question. A very rare find these days.

Amazing quality kitchenware with an excellent range to choose from, backed by truly outstanding customer service. Annabel was quick, knowledgeable, and incredibly helpful—prompt communication, clear explanations of different brands, and genuinely customer-first support. Swaps were handled easily with no fuss or unnecessary discussion, just… Read more

efficient solutions. A rare combination of high-quality products and exceptional care. This was one of the best online shopping experience ever. I can truly recommend kitchenware!!!

Got scammed on my card, kitchen warehouse said the didn’t send out the purchase as I identified it early but haven’t refunded money. Reported to consumer affairs. Simply they have the goods and my money.

Bought a nearly $600 made in Europe immersion blender. Advertised as "powerful" but my 1/6th of the price, lower RPM, one from Big W is far superior. "Equipped with a 350W heavy-duty AC motor that allows you to crush and liquefy food with ease" it can't even crush up soft, thin skinned fruit without heating up to an uncomfortable degree. They… Read more

have a 30 day money back guarantee. No asterisks, not additional T&Cs apply but if you scroll down to the bottom of their site, click on the tiny "30 day money back guarantee" it says "We’re so confident that you’ll love our products, we’re backing them up with a 30 day money back guarantee".

Just don't unseal or even dare think of using it because otherwise no refund for you. Just keep the product in it's box and use your imagination if you're satisfied with it. Otherwise they won't let you return it.

I've asked three times how a customer could know if they're satisfied with a kitchen appliance without even opening the box but they just ignore me.

They want me to waste food filming me using the device to show it's subjectively lacking in the power one would reasonably expect from how it's advertised or bring it into a store for "assessment". So what an an employee is going to make a smoothie and go "Good enough for me"? They won't clarify on that either.

Kitchen Warehouse does not publish negative reviews, so do not believe the reviews on their website. I recently posted several negative reviews of poor quality products and they have not been published. Having said that, their customer service is excellent and they refunded my payments for the poor quality products.

Easy refund / exchange process. A great range of products. Although delivery has been a tad slow, I always look forward to receiving my order and using the products. My go to kitchen products store.

I recently shopped at Kitchen Warehouse and was so surprised with the prices. I was looking for several kitchenware for my new home but didn’t want to break the bank. I thank Kitchen Warehouse for providing me with that experience. Show reply

September 17, 2025 I purchased via KITCHEN WAREHOUSE ONLINE a KENWOOD MULTIPRO WHITE FOOD EXPRESS FDP65 and it was delivered within a week. I registered the unit with Kenwood Support on September 26, 205. After unpacking the unit and trying to make it work it appeared to have no power. I contacted the Kenwood Support unit via the phone, I… Read more ·  1

found them to be rather disinterested and they forwarded an email advising I need to send them a video of the unit.

I phoned Kitchen Warehouse to discuss the issue, the woman I spoke to took the time to advise me of the various connection points to make the unit work..........it then it finally worked. I wish to thank the kind woman who took the time to talk me through this problem, after she explained a number of things requiring connection it finally worked. I find it rather disappointing that Kenwood Support seemed to be disinterested.

I have always found the staff at KITCHEN WAREHOUSE to be extremely easy to speak with if you have an issue - most unusual in these times. I have purchased various items from them over the years and find them to be very approachable and honest.

Wednesday, October 1, 2025

Kitchen warehouse online was almost unbelievably good service. Had a problem with an item inside the warranty period contact them via email and got a response in a good amount of time. Supplied the information they requested they assessed my claim and replaced item all in a geat amount of time. Let's face it things go wrong it's how you deal with it is real customer service. Show reply

So I recently searched for a particular recipe and Lo and behold a few days later I suddenly received an email from kitchen warehouse for the exact same recipe above an add for the slow cooker to cook it. I find it extremely objectionable that this organisation so brazenly invades my privacy and has paid a data broker who spies on me in order… Read more

to send an obtrusive unwanted email. If this is representative of the ethics of this business then count me out.

I purchased over $100 of products to qualify for free shipping 7 days ago and I am still waiting for a dispatch notification email. I sent them an email for an update as to the whereabouts of my order and I am still waiting for a reply a day later. As a result, I am now wondering if this is legit or a scam but based on reviews, it appears legit but I still am unsure. Would not purchase from this online store again.

Spent some time browsing the online website to pick some cookware and tells you at the very end that they don't have it available once you are decided and ready to buy. Waste of my time.

Tried to leave a review about a product on their website twice, and both times it got deleted by the company. Note that it was a 2-star review about a product with quite a few flaws, and that left a rubber taste in our water. There were no inappropriate or harmful comments used in our review. Deleting negative reviews is considered review manipulation and this breaches Australian Consumer Law. I will be reporting this to the ACCC.

Always great service – This store has fantastic products and fabulous customer service. Never disappointed with the promptness of their deliveries or the quality of all their products well done

Don't understand their own returns policy – Received a gift which I am trying to exchange and now they are telling me they can only refund it to they original payment method, which would require me to ask my sister in law to wait for a refund and repurchase for me. They are saying that its their store policy even though it clearly says on their website that they offer an exchange. Maybe… Read more

they don't realise the definition of exchange. Why put "refund, repair or exchange" when in face you are only willing to offer a refund.

"Returns and exchanges Shop confidently, online or in-store, at Kitchen Warehouse, knowing that if you are not completely satisfied with your purchase, you can return it, in-store or via post, for an exchange, refund or repair within 30 days."

Online Order Review – Regular updates regarding dispatch, tracking and delivery. Packaged well. Thanks Kitchen Warehouse. I would recommend and shop with them again.