As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
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Efficient and effective
Have used this company online several times (again) over the last few months after moving to a new house in Vic and needing stuff to upgrade storage in the kitchen. Click Clack storage containers and slide out shelves have solved the problem of limited space, badly used.
Colour me happy. Each order has been carefully packed, and delivered with reasonable promptness - given AusPost is still somewhat slow.
Not a mistake, not a breakage, just good speedy service, and at a good price. It’s why I keep returning to this company first. With service and products like this, why would I go anywhere else?
Frustrating returns situation for non-working appliance
I received an appliance that did not work. After many emails back and forward to receive a replacement, it appears I need to complain to the ACCC to get either a refund or replacement. I am appalled by their lack of customer service and would recommend against purchasing from them
I have spoken to Desiree and my money has been refunded.
Impressed with ease and speed of service
Bought a sale item that caught my eye from an email. Online purchase was simple and straightforward. Chose delivery as was free shipping. Item was delivered within 2 days!
Poor delivery times, atrocious communications
Products are as advertised but the customer service is appalling. They don't answer emails or messages sent through their contact form. After 10 days of no delivery and no feedback, I tried twice to get an update. I literally had to open a dispute before they delivered the product. Which I guess makes them a single step above a scam site. Never again.
Brilliant Products, Excellent Service!
I ordered two electrical appliances, one for our use and one for a gift and some beautiful William Morris designed kitchen ware, also some for our use and the others as gifts. We had a query with one of the two orders we placed, so called the on line store. The girl we spoke to was so helpful, knowledgeable and friendly, l was amazed. She even added an item to be delivered postage free to me as it was listed as 'in store only' on the site. The following morning l received a phone call from another staff member who was concerned there had been a...n error with our order as things appeared doubled up. That degree of professionalism and initiative from a staff member doesn't happen often! He also was extremely helpful, friendly and polite, making our shopping experience so easy and fun. Our order was shipped in split shipments but still arrived in under a week. Everything was in perfect condition, no broken china, no damage at all as the packing of bubble wrap and brown paper packed tightly around everything ensured no damage could occur. I highly recommend Kitchen Warehouse. A huge thank you to the lovely staff employed by Kitchen Warehouse.
Ordered 5 items online for instore pick up. Two of those items were damaged. I checked bag as I got into my car and found a good dent on the rim of cake pan that was bad enough to distort the shape. Salesperson exchanged for a good one, however I didn't check pizza trays properly as they were stacked. When I got home, the bottom one was missing it's paper packaging and was scratched all over. Feels like they were offloading their damaged goods on me. I will never buy online from this company again.
I've never seen a box so well packed
Ordered a cast iron grill plate and some whiskey glasses that were on clearance and could not be happier with the shipping. Came faster than expected, had fragile tape on the box and they packed the box full of brown paper and bubble wrap to make sure nothing moved around and broke during shipping. None of the smaller boxes inside even had a slight dent, very impressed and will definitely be shopping there again.
Lost my loyalty
4 weeks after my order was placed, it was posted - despite website saying dispatch within 48 hours. No communication was given during that time - despite me reaching out multiple times. When I finally did speak with someone, they were generic and without apology. Seriously disappointed, and won’t be shopping there again or recommending to anyone - as they don’t care about people.
Great service and good prices
ordered 12 inch pizza plates and a stainless steel olive oil container-- Excellent price for good quality items. Quick delivery as well
Exemplary Customer Service
Last year I purchased 3 induction fry pans from Kitchen Warehouse. Unfortunately one small pan recently developed a fault with the base buckling. From the minute I contacted Kitchen Warehouse I was treated with courtesy, kindness and understanding. They immediately offered to replace the pan and it was posted straight away and I received it only a matter of days later. What an absolute breath of fresh air to feel so comfortable and special when reporting a fault. (Not very common regrettably.) Thank you Kitchen Warehouse, in particular Ammee.
Great products INSANE packaging
These guys really need to figure out packaging. I was just sent a slow cooker, inside a box, inside another box, inside another box. Each box had plastic or polystyrene packaging within. Absolutely unnecessary, a pain to get rid of but more importantly so environmentally damaging.
Customer service was lack lustre
Asked them to price match however as the 2 items from the competition came to $90 and would have attracted a $8.95 shipping fee and the competition also has a $100 spend required for free shipping. My order with Kitchen Warehouse included other items which made my total order over $100 and eligible for free shipping. Kitchen warehouse refused to price match. Unfortunately the competitors did not sell the other 2 items I needed. Would not buy from these guys again.
Very efficient , good selection at great prices
I needed to return a product, as I misread the details online. I could do so easily in store, they were also able to advise on a more suitable product. The staff at Alexandria are always very helpful every time I visit.
- Online Store
Great customer service
Customer service was very helpful as such I would shop with this business again. The biggest let down as for most online stores is the postal service.
- Online Store
I've ordered a from Kitchen Warehouse a couple of times now. Their ordering system is a breeze, the product range is extensive, reasonably priced, they send promptly and the products are packaged really well. I will definitely order from them again.
Questions & Answers
Hi I have place an order online 23/09 but on the post office website shows the delivery is DELAYED what can I do now
I am interested on precision kitchen scales with bluetooth
Thank you for getting in touch. You can send us email to email@example.com or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further....Kind regards, Kitchen Warehouse
Do u have a commercial popcorn machine and at how much?
Hi, Lydia! You can send us an email to firstname.lastname@example.org or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.
Get an answer from our members and Kitchen Warehouse representatives
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