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Kitchen Warehouse Online Store

Kitchen Warehouse Online Store

4.8 from 1,392 reviews · View Statistics

Reviews

  • Product Quality
    4.8 (525)
  • Return Claim MadeYes (40) · No (529)
  • Shipping
    4.7 (409)
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Excellent

published

Products came really quickly and were in perfect condition. Absolutely love my plates and I am really happy with my experience.

Product Quality
Shipping
Return Claim MadeNo
1 comment
Kitchen Warehouse
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Jenny Owens

Jenny OwensGreater Melbourne (Outer), VIC

  • 3 reviews

Very disappointed customer

published

I purchased a pyrolux frying pan and kitchen warehouse will not replace this defective item. They referred to suppliers who incorrectly stated I have used this pan on high heat ( I have not ever) pan is less than 12 months old and so called non stick surface is rippling and broken.
I will not ever buy from kitchen warehouse again

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Christine S.

Christine S.Illawarra, NSW

Fruit & Veg Refills for Frig

published

I have searched everywhere for these refills for my frig fruit and vegetable drawers. They are the best product for helping to give long life to your fresh food.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
Kitchen Warehouse
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Papasita

Papasita

  • 4 reviews
  • 7 likes

Perfect service

published

recently purchase some items and couldn't fault service or customer service .
Products were better than retails shops, will definitely shop again

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Frances

FrancesCentral Highlands and Goldfields, VIC

  • 2 reviews

SOOO HAPPY

published

I just received my kitchenAid today. From the point of sale the customer service team were amazing keeping me updated. All communications were excellent right down to today’s delivery. I will continue to shop with you. I’m a very happy customer

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Anthony

AnthonySydney, NSW

Will deny warranty claims. Not recommended.

published

We purchased a Scanpan approximately 1 year ago, and it has lost its coating and gone rusty. The warranty claim was denied based on how the pan was washed, even though we have various other older and significantly cheaper pans that been used and cleaned the same way and even a 5+ year old Scanpan which is still in excellent condition.

Don't trust them to honor warranty claims. Very disappointed.

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Charlie B

Charlie BSydney, NSW

Will not help with logistic

published

Liaising with Australia Post to arrange a delivery was too much trouble for support. Disappointed in their lack of support.

Shipping
Incentivised ReviewNo
Return Claim MadeYes
1 comment
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Tamara

TamaraGreater Melbourne (Inner), VIC

  • 3 reviews
  • 2 likes

Great online customer service

published

Purchased the pestle and mortar from online store. Only used once to grind herbs yet the granite chipped so I called the online store up to discuss replacement/refund. They assisted me in processing the refund promptly without hesitation! I really appreciate their understanding and helpfulness. (Store staff wasn't quite as understanding in this case, even though they were helpful in general). Their other products I've purchased from them have been of great quality!

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They don't post negative product reviews.

published

I tried posting a genuine negative review on a product a couple of times but it still hasn't been published. I didn't have a problem with the store before this but I hate this sort of dishonesty, especially when they claim a high level of trustworthiness because of their reviews! I believe that others should know about the flaws in the item I bought before buying it themselves.

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Amy M

Amy MPerth, WA

  • 2 reviews

Gorgeous Products and fast delivery!

published

Easy website to navigate, fast delivery and amazing products. Kitchen Warehouse is the best place to shop and highly recommended to everyone.

Product Quality
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Return Claim MadeNo
1 comment
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David W

David WGreater Melbourne (Inner), VIC

Excellent service and quick response

published

Recently purchased crockery/cutlery/glassware and the assorted items for my house. The service team clarified my order before it was commuted to, and when item arrived broken in transit, replaced it immediately and quickly. The product quality is excellent and commitment to service the same. Expect to see me back soon.

Product Quality
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Return Claim MadeNo
1 comment
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beno

benoSouth East Queensland, QLD

  • 3 reviews
  • 1 like

Tefal good quality

published

My purchase of tefal frypans was easy and fast.

I would recommend kitchen warehouse on line as my go to store.

My frypans are terrific to use. Non stick means a wipe out is all i need to clean up.

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Evie

EviePerth

  • 13 reviews
  • 1 like

Great Company, excellent customer service

published

I purchase several beautiful items from this store. One of the items arrived damaged. After one call to them and providing photographic evidence, the replacement was sent out promptly. They are a pleasure to deal with and have great customer service Thoroughly recommend them.

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Ursula Huls

Ursula HulsSouth-Eastern Region, NSW

  • 8 reviews

Fantastic

published

I love it so much easier to use told my friends about it the like it to
So thank you for that

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Jill McIntyre

Jill McIntyreMetropolitan Adelaide, SA

Setting up for new house.

published

I've really enjoyed dealing with your company on a few occasions now.
Great website and easy to follow.
The many goods I have purchased have been very true to the photos.
Delivery was quick and I was kept informed through out the process.

Product Quality
Shipping
Return Claim MadeNo
1 comment
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Gfc

Gfc

  • 2 reviews

Kitchen Warehouse delivers once again

published

have used them a number of times and cannot fault their service. Product delivered with a couple of days and has been put to good use. It is everything I expected, have used it a number of times the past weeks and am very happy with it.

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Rossie

RossieBendigo Victoria Australia

  • 2 reviews

Love my new cake tins

published

Product good quality . Website easy to navigate . Delivery was quick . Communication was good. I will use this site again for my kitchen purposes.

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ilovereviews

ilovereviewsMelbourne

  • 4 reviews
  • 2 likes

Good range, great prices

published

Recently purchased a number of items online and opted to Click and Collect from a Victorian store. Great items and prices, but the attitude of the staff upon arriving to collect left a bit to be desired. I was ignored for a while at the front counter, then it seemed an effort to fulfil my order collection. Shame as all my previous interactions with that store have been great. Maybe she was just having a bad day.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
1 comment
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Linda

LindaSydney, NSW

  • 2 reviews

Great product & service

published

Purchased a gorgeous set of plates - best price we could find for the specific set. One plate arrived with a minor chip but Kitchen Warehouse replaced it with no problems. Very happy, will buy from them again.

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maiseymia

maiseymia

  • 5 reviews
  • 1 like

Wont replace/exchange

published

I ordered the small moka pot it said 1 cup
I assume like most people it would be 1 cup. 250ml
i received a tiny coffee pot of half the size
so i requested to return it .
but later realised before returning it- i actually shouldn't pay for the postage since it was not my error.
it was their incorrect listing information!
If it was specific and clear - saying 120ml i would not have purchased it.
now they wont send me item i ordered nor will they give me free postage to return it.
my order was a total of 120.00 so this was not my only item.
very very petty company to deal with.

Incentivised ReviewNo
Return Claim MadeYes
1 comment
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Questions & Answers

John d.

John d.asked

Online Store

I am interested on precision kitchen scales with bluetooth

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, John!

Thank you for getting in touch. You can send us email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934 from 9-5 Mon-Fri AWST and we'd be happy to assist you further.

Kind regards,
Kitchen Warehouse

Lydia M.

Lydia M.asked

Online Store

Do u have a commercial popcorn machine and at how much?

1 answer
Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi, Lydia! You can send us an email to customerservice@kitchenwarehouse.com.au or contact us on 1800 332 934, available Monday to Friday, 9am to 7pm AEST, and we'd be happy to assist or discuss this further.

Kristine Johnson

Kristine Johnsonasked

Online Store

does Kitchen Wharehouse have any shops in Sydney preferably near Engadine

3 answers
Jo
Jo

Closest store is about an hour away in Penrith

Annie
Annie

I believe the only store in Sydney is located in Penrith. On line store was excellent to deal with

Kitchen Warehouse
Customer Service T.Kitchen Warehouse

Hi Kristine,

Thank you for your enquiry. At this time we only have one store in NSW, in Penrith.

Kind Regards,
Kitchen Warehouse

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