Kitchen Warehouse Physical Stores

On Friday January 2 I went to purchase champagne glasses that were on special. This was at the Attarmon store. Helena served me to say they were only available online but she would do the order and the glasses would be delivered midweek. When questioned about this timing (as I needed the glasses for Friday 9 January) she was adamant that that was… Read more

plenty of time. The online store informed me yesterday that the earliest delivery would be 15 January! Obviously to get a sale and prevent me from shopping elsewhere I was told an impossible timeframe. Shame on Kitchen Warehouse Artarmon where I will never return

This store is not five star, it is ten!! I cannot believe just how incredible the facility is. The staff are all exceptionally cheerful and go way way out of their way to ensure one gets the best possible product at the best price. They stock an incredible range of quality products, all well priced. I bought an item that I was sure was the correct… Read more

size, even checked the measurements, however on getting home and checking it was the wrong size. ALL MY FAULT. I went back this morning and the lady who helped was an absolute Saint. Got it sorted no problem. And reduced the price. I was embarrassed as it was MY fault. Yesterday I was also looking for another obscure item. They didn't have it in stock. Later when in Kmart I just checked in case of. The very pleasant lady there that I asked said they didn't stock it and suggested Kitchen Warehouse. I said I had checked there and they didn't have it. "In that case I would say you are never going to find it" was her response. To me for a virtual opposition to recommend them is very high praise. Sorry, this is long winded but I just have to try and tell how wonderful this shop truly is.

We have bought a few things there and recently went over to stock up on cooking pans etc and spoke with a lady there about ice cream recipes for our ice cream maker, well by the time we arrived (1 hours drive) She had researched our ice cream make, downloaded heaps of recipes and advices = we were stunned this shop not only has wonderful cooking products, but service is amazing. We will be back for more. Show details ·  1

Very pleasant experience at your store – Attended the Narre Warren Store on Thursday 02/01/2025- 2 staff were helpfull and I was surprised to be greeted by one of them as I entered the store (not used to this). Purchased my items and when I was leaving the store staff were greeting more people as they walked in... Show details

You Made My Day – Staff member, Allie, made my day. She was so pleasant and friendly, and I walked out of the store, not only feeling great, but with an unexpected bargain. I used to shop from Kitchen Warehouse online, when I lived in a remote community. But, now living in the metro area, I’ll certainly be a return customer at the Cannington store, thanks to Allie. Show details

Objective - Gain solid employment with ongoing shifts and work around personal health! I rate Kitchen Warehouse Rockingham a 2 out of 10! The reason for such a low rating is 1. Poor training 2. Poor management 3. Nil empathy towards fellow employees 4. Bad working environment, little to no banter, fun! 5. Stressful Conclusion if you like… Read more

kitchen products and want to pay a fortune, sure go for it, They have a decent sign on bonus and returns policy, but other than that not much else, I feel my review is fair! I'm rating soo low because it's what I feel! 2/10 **

Unprofessional Service from [Name Removed]- Kitchen Warehouse Cannington I am writing to express my profound disappointment with the customer service I received from [Name Removed] at your Cannington store, on Saturday, June 7, 2025, at approximately 3:40 PM. Her conduct was unprofessional and significantly detracted from my perception of Kitchen… Read more

Warehouse.

My visit concerned the return of a product purchased two days prior. Having noted that the item subsequently went on sale and confirming your "Fuss-free Returns and Exchanges" policy, I repurchased the product with the intention of returning the original.

From the beginning of our interaction, [Name Removed] demeanor was dismissive and condescending. She spoke in a raised voice and visibly rolled her eyes as I attempted to explain the situation, refusing to listen to my concerns. She immediately stated that I could not return an online purchase in-store and would need to contact Head Office if a refund wasn't processed within a week. She also incorrectly asserted that the product could not be returned simply because it had gone on sale after my initial purchase.

Her handling of the situation was entirely unhelpful, leaving me feeling disrespected and questioning the reliability of Kitchen Warehouse's stated return policy. [Name Removed] should exemplify excellent customer service; however, [Name Removed] behavior was the antithesis of this. She conveyed that my presence was an inconvenience and appeared visibly annoyed. Her rudeness was palpable, and her raised, belittling tone created an uncomfortable and unwelcoming atmosphere, not only for me but also for other customers present, and set a poor example for other team members.

While I generally value the product selection at Kitchen Warehouse, this negative experience with [Name Removed] has compelled me to reconsider shopping at your Cannington location. I believe it is imperative for management to address her approach to customer service, as it reflects poorly on the entire store and the brand. Customers are entitled to respectful and professional treatment, regardless of the nature of their inquiry.

trust my words they don't deserve costumer support – they don't care about you after they took money, even they have no idea what's the costumer service /support means , the most angriest , and unprofessionals managing this stores, scary when you walking in and asking a question. recently I purchased 2x dinner sets and I realised the bowls didn't made in same shape and some of them couldn't be… Read more

fit in dishwasher and I return them back before 30 days finishing.a lady,the store manger assistant extremely and disrespectfully with that nasty behave asked me to change the dishwasher why you come back here? We don't accept them anymore !!!!??? honestly couldn't do more than a review and that was the worst experience ever I hade in my life.

trust my words they don't deserve costumer support – they don't care about you after they took money, even they have no idea what's the costumer service /support means , the most angriest , and unprofessionals managing this stores, scary when you walking in and asking a question. recently I purchased 2x dinner sets and I realised the bowls didn't made in same shape and some of them couldn't be… Read more

fit in dishwasher and I return them back before 30 days finishing . store manger extremely and disrespectfully with that nasty behave asked me to change the dishwasher why you come back here and don't accept them anymore !!!!??? honestly couldn't do more than a review and that was the worst experience ever I hade in my life.

Never Again – The staff from KW have always given excellent service, but the quality of the products I have purchased from KW are another matter. I thought the product quality would have been superior to stores like KMart, Woolworths etc but you pay 3 times the price and and the quality is appalling. Plate sets that I and a friend purchased, easily scratched… Read more

from everyday knives and forks so now look rather tatty. A flour sifter had its moving parts so loose that the flour gets between the screens and that is that, the moving parts DON'T move, one has to beat the sides of the sifter to make the flour come through. Ceramic cups that I acquired also scratched to oblivion very quickly. I will no longer bother to shop at KW.

A wonderful shopping experience – I recently attended the Malaga branch of Kitchen Warehouse to by a knife and a knife block and was served by one of your shop assistants called Chloe, who gave me the best shopping experience I have ever had. She was professional, knowledgeable, extremely pleasant, courteous and respectful. I can't thank her enough. I then had to attend the… Read more

Osborne Park branch and was dealt with by Jo, with all the same wonderful qualities as Chloe, who without fuss provided me with yet another great experience. My wife and I are about to renovate our kitchen and I'm looking forward to shopping at Kitchen Warehouse again. Kind Regards John Elgin

Product replacement – I went into the store to ask how I could fix a product I bought a year ago because it was wobbly with use and they replaced the product no worries at all. Kind and honourable to do this. I am very happy with such service. Always helpful and friendly staff to. Well done Kitchen Warehouse Moorabbin. Show details ·  1

Excellent – My order was unable to be completed at the Rockingham store on the day and was finalised by parcel delivery. I am totally happy with the delivery, quality of the product and the packaging to protect the contents. Show details ·  1

5 Star Customer Service – We had a warranty issue with a Le Creuset saucepan and the Assistant Manager Jo, from the Osborne Park store went above and beyond and handled this issue for us on our behalf with Le Creuset Rep. A great outcome in the end. Excellent customer service , friendly and a lovely team of helpful ladies at KW Osborne Park. Thank you Jo, Maxine and your team. Definitely recommend Kitchen Warehouse! Show details ·  1

Great products and customer service!! – I went to kitchen warehouse to buy a new cutlery set, not only did I purchase a beautiful quality product, I received the greatest customer service from Betty. She was attentive, genuine and warm! The best customer service I have received in a long time! Thank you Show details ·  1

No staff to help and out of stock of everything – Terrible experience at Preston. There was no staff to help us and they were out of stock of everything we wanted. Staff were rude. We will not return.

Adds a touch of class – Looking for a bar cady found one in robina for $349.00. Went on line found it in your shop for $219.00! It is absolutely beautiful and served by a lovely young girl. Totally stoked with my purchase Show reply

Appalling customer service! Loyal customer lost! – I've been a customer of the Box Hill store for awhile now but will not be going back after my last visit! I had bought a Frank Green coffee cup online but it was cracked when it was delivered to me. I went to the store to ask for an exchange but they did not have any left in stock. This was understandable given the Christmas period, however they… Read more

said I either had to wait for them to restock and come back to the store again to get an exchange, or arrange for another replacement to be delivered but I will have to pay a delivery fee. I find it absolutely appalling that I have to go out of my way, or pay more, to replace a faulty product. This is terrible customer service and I will not be shopping at Kitchen Warehouse again.

My favourite place to shop – Great service and knowledge of the products. Special thanks to Sariah for helping choose the best food processor and for Nikki for following up with the change of mind refund. Show details ·  1

I never seen such rude staff any where else – My daughter bought me a Murphy Richards bread maker in Osborne Park Kitchen warehouse as my Xmass present, I noticed 2 kneading blades are missing As I was opening the box I called the shop and they said we have to take the box to the shop Once we went there they treat us with the lowest respect and they did not explained us why these blades are… Read more

gone missing, eventually gave us 2 blades with no apology. I found Malaga kitchen warehouse staff are much more polite and helpful. I definitely go to Malaga branch from now on

Wowww What a remarkable first time experience! – Was searching for a deepdish Scanpan and despite there not being one on the shelf the lovely Asian lady who served me went above and beyond to locate the last one in the stock room! Her attitude was exemplary and she could not have done more to assist! A true gem! Show details ·  1

Price match promise is a joke – Went to local store to purchase some plate sets and other items. The plate sets were available from another company (part of same parent company) cheaper but wanted to support local. With the amount we were spending delivery was going to be free anyway. Asked salesperson who confirmed KW did price match but she would have to add a delivery fee… Read more

to the price. I pointed out that we would qualify for free delivery if we purchased online from the other company but she said they would still add the delivery fee despite the fact we were also spending over KW's free delivery threshold. So back to buying them online don't bother supporting local they obviously don't need the business.

Great products and great service – I was given a $10 birthday voucher to spend at Kitchen Warehouse, no minimum spend which is fantastic. Opened my emails to see the 4 cup egg poacher on sale. Well I love my eggs poached so I ordered one on line for pick up and added the birthday voucher and got the poacher for a bargain price. Customer services was really pleasant when I went in to pick up my order. Lovely place to wander around and browse.  Show reply

Service and a smile – The staff at North lakes are wonderful..their assistance flawless.. this store especially now we know they are mum and dad stores, is my go to for all kitchen needs. Next up is an instant pot!  Show reply

Top quality and amazing products – I buy kitchen warehouse products for years in store/online.To be honest I was extremely happy about your products and services. Show details ·  1

OXO…The best quality products! – I bought the OXO measuring cups and spoons for my daughter for when she moves out. I have the older versions and they’re still going strong, look brand new. I did a click and collect without any dramas, although I do prefer to browse the store in person, hoping to stumble across a bargain or two.  Show details ·  1