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As of June 1, 2016, the Kitchenware Direct brand has been merged into the Kitchen Warehouse brand. Reviews posted here before this date may reflect the Kitchenware Direct brand.
Tina S.Perth, WA
Great customer service
I visited the store to buy four spice racks. They only had 3 in stock so quickly ordered me another and it was ordered and ready for collection the next business day. The girls in store were very friendly and they had great products, will definately be back.
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Great customer service
The lid of the frying pan broke before I could use it. The staff tried to get it replaced but manufacturer couldn’t do it. So they gave me a full refund and let me keep the frying pan. So nice and polite and great selection in store
1 comment
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Salt and Pepper Winston Jug $24.95 Do Not Buy.
Bought four of these jugs for Christmas presents, great price, great looking jug. Problem is when you pour out- the liquid spills everywhere. So if you want a jug don't buy this one. Two of the jugs went to sisters in the country, due to the cost of return postage they decided to keep the jug and use as a vase. Took other 2 back to Kitchen Warehouse, lady was reluctant to give full refund until I informed her of my consumer rights.
Advised her to take the product off the shelve and inform head office of the design fault.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Rudolf.
Thank you for feedback. If you’re open to discussing this further, please call us at 1800 332 934 and we’ll be happy to assist. We’d greatly appreciate the opportunity to improve our services.... Read more
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Perfect service
The service i received was unbelievably helpful! Thanks to a beautiful lady Cathy for directing me and help me find the things I needed for my brand new home!
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TkkSydney, NSW
Wonderful experience
Kitchen Warehouse has such a wide range of products for the professional. The staff are always helpful and I look forward to my visits!
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NancyPerth, WA
- 3 reviews
Stainless steel dish drying rack
The only thing that is good is it won’t mark my sink.It’s to big for the sink size and trying to stack it is terrible.The cheap plastic one I have had for years stacks well,this one is the worse thing in my kitchen.If it wasn’t so expensive I would throw it in the bin.Every thing even the chopping boards fall over no matter what way you put them.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Nancy.
Thank you for feedback. If you’re open to discussing this further, please call us at 1800 332 934 and we’ll be happy to assist. We’d greatly appreciate the opportunity to improve our services.... Read more
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Sarbjit kaurPerth, WA
Excellent products
I always buy my kitchen stuff from them. Products are so reliable. I got Insulated water bottle, toaster, a dinner set, mugs almost everything and their products speaks for themselves. So good... would recommend everyone.
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The reviewer stated that an incentive was offered for this review
ShannanSydney, NSW
Great Store, helpful staff & so much variety!
Kitchen Warehouse has such a wide range of products for the professional and novice chef, all at great prices. The staff are always helpful and I look forward to my visits!
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NicoleSydney, NSW
- 2 reviews
Everything you need
We found the perfect dish to both cook in and take to the dinner party. No spills. The team were lovely and friendly. I cant wait to get back there.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Nicole.
Thanks for the awesome review. We are glad to hear you loved your purchase and the experience. Cheers!... Read more
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KimSydney, NSW
- 3 reviews
- NSW, Penrith
- Verified customer
Horrible customer service from assistant manager Jody!
Shopped online a couple of times and been in store and bought things and always had a good experience until today.
We bought a mechanical ice cream scoop only two days ago, washed it and then went to use it and it broke straight away.
We went in just to swap it over and the assistant manager [name removed] made us feel awful! We were nice and just said we wanted to swap it and in a very rude tone she said “ warranty normally doesn’t cover this, you didn’t follow the instructions”
It’s an ice cream scoop! My parents have had a similar one for ...Read more
1 comment
Customer Service T.Kitchen Warehouse
Hi, Kim.
Thank you for feedback although we are sorry to hear this has occurred. If you’re open to discussing this further, please call us at 1800 332 934 and we’ll be happy to assist. We’d greatly appreciate the opportunity to improve our services.... Read more
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HolSouth East Queensland, QLD
- 3 reviews
- 1 like
Great storage containers
I love my click clack storage as they keep everything fresh and it’s very easy to see the contents. They also Stacy nicely and make great use of any space.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Hol!
We are very happy to hear you are so pleased with the item you have purchased. We always love hearing the opinions of our valued customers, and we would like to thank you again for taking the time to provide us your feedback. ... Read more
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The reviewer stated that an incentive was offered for this review
linavrahamiGreater Melbourne (Metropolitan), VIC
Perfect Find
Found exactly what I wanted at the Right price in the Moorabbin Store.
The Bodum Glass mugs with handles are fab and drinking our hot beverages from them is enjoyable. Staff were helpful and friendly
1 comment
Customer Service T.Kitchen Warehouse
Hi, Linavrahami!
Thank you for sharing this great review with us. We hope to have you shop with us again soon!... Read more
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The reviewer stated that an incentive was offered for this review
JosyPerth, WA
- 3 reviews
- 1 like
Helpful Employees
I was on a mission to find a few a couple of unique items! The wonderful ladies (employees) answered all of my questions and helped me find the items too!
1 comment
Customer Service T.Kitchen Warehouse
Hi, Josy!
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We look forward to assisting you again in the future!... Read more
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JessicaGreater Melbourne (Metropolitan), VIC
Great store and super handy location
Good service. Great store. Lots of products to look at and excellent price when sales are on.
Excellent location and parking. Not too busy. Staff were helpful when I needed to return and product.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Jessica.
We are very happy to hear you are so pleased with our store and services. We always love hearing the opinions of our valued customers, and we would like to thank you again for taking the time to provide us your feedback. ... Read more
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KathGreater Melbourne (Outer), VIC
- 2 reviews
Excellent staff
I bought a Thermocafe by Thermos travel mug and had to exchange twice within a month due to a faulty mouthpiece that wouldn't stay closed.
Each time the staff were really wonderful with how they treated me during the return process.
In the end I gave up on the product and paid the difference to get a more expensive Thermos and could not have been happier with the process.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Kath.
Thanks for being a loyal customer and writing this awesome review!... Read more
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Susan RochfordNortheast, VIC
Helpful friendly staff
I bought several different items at the Preston store and the staff were friendly and helpful and the product range was pretty good. I have also purchased online several times.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Susan.
Thank you for taking the time to write this review. We look forward to assisting you with your future kitchenware needs! ... Read more
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MarreePerth, WA
- 2 reviews
Great store
Kitchen warehouse Joondalup is a fantastic store with excellent staff with great knowledge of products. If they don’t have what you’re looking for they’ll do they’re best finding it. Love shopping there
1 comment
Customer Service T.Kitchen Warehouse
Hi, Marree!
Thank you for sharing this review with us. We hope to have you shop with us again soon!... Read more
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It is a haven for home cooks
It is a great store with great products. I purchased a Westinghouse slow cooker as my first -purchase on their first day of opening had a very pleasant experience. And keep visiting.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Harbir.
Thank you so much for this great 5-star review. Hope to assist you again soon!... Read more
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The reviewer stated that an incentive was offered for this review
JosephinePerth, WA
- 2 reviews
Always an Exceptional Experience
Malaga store is always inviting, spotless, exceptional range of products on display, and the staff are fantastic! Their friendliness, product knowledge and overall customer service is second to none. It is always a wonderful experience walking into this store. I can’t go into this store just for what I am looking for, I have to browse, always.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Josephine.
Thank you so much for taking the time to leave this excellent review! We really appreciate your business. ... Read more
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The reviewer stated that an incentive was offered for this review
Nicole VSouth East Queensland, QLD
- 5 reviews
- QLD, North Lakes
- Verified customer
Love this store
This is a great store for all your kitchen needs. I have purchased so many of the appliances they stock & love the bake wares. They have a great range of decorating supplies.
1 comment
Customer Service T.Kitchen Warehouse
Hi, Nicole!
Thank you for the kind words. We’re so happy your visit at our North Lakes shop went so smoothly. We’d love to continue providing great service to awesome customers like you. ... Read more
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Customer Service T.Kitchen Warehouse
Hi, Marco.
Thank you for taking the time to write this review. We look forward to assisting you with your future kitchenware needs. ... Read more
Kind Regards, Kitchen Warehouse