KitchenAid 4.8L Stand Mixer KSM150

Unreliable Replacement Process for Expensive KitchenAid Mixer-5KSM150PSAER I bought a KitchenAid stand mixer in January 2025. The coating on the accessory peeled off, making it unsafe to use. KitchenAid informed me that the replacement would take a month and a half, until the end of April, but they haven't confirmed an exact date. Without these… Read more

accessories, I can't use the mixer, which cost $650. This delay is unacceptable and unprofessional. Can I trust KitchenAid to deliver on their promise? I urge them to expedite the replacement and improve their warranty service to be more responsive to customer needs.

Best kitchen addition! – My husband bought the kitchenaid mixer for my birthday last year November. And I absolutely love it. The quality is amazing, it’s solid and works quietly. I have made cakes, pasta, bread and so much more with it. It is a great assistance in the kitchen with so many options. Making bread and pasta has never been so easy, I put all the ingredients… Read more

in and the kitchenaid basically does the rest for you. It’s easy to use, easy to clean and has useful attachments. I would 100% recommend to this especially those who enjoy baking.

Blew up and shot flame – Very disappointed. To expensive to last 2 years. Not worth it. I thought would last a lot longer and be more durable. Egg whites aren't that hard to beat and should not blow it up Show details

Good product, unless you need warranty service – I spent over $1000 on this product and extras thinking it would last 20 years. I was comfortable in the brand and warranty. Mistake. It broke and I can’t remove the dough hook to use other attachments. Looking online this is common. I have been dealing with the warranty department for 3 months. They have terrible processes and follow through. I… Read more

keep having to contact them and they always say they are waiting on me. For three months I have been trying to have this fixed with no luck. Staff are also not helpful bordering on rude. I live on the Gold Coast, can’t bring it to Brisbane for service, it has to go to Lismore for service (lockdowns). I really wish I had just bought a cheap stand mixer and replaced it when it broke. Horrible ongoing experience. Not a fan at all but have spent so much I feel I can’t do much else but wait now. Perhaps choose another brand. UPDATE: I finally got a more competent and experienced kitchenaid representative. They threw in a freebie and managed to expedite my repair. I felt I was happy and over my negativity with the brand. However, I just received my repaired kitchenaid machine and there was no dough hook. I sent it in for repair because the dough hook was stuck and couldn't be removed. So now I have what I think is a repaired machine but I can't make bread because there is no dough hook. I rang but there office hours are 10-3pm. So, 4 months along I finally have the machine back and (I assume working) but I still can't make bread... UPDATE: Six weeks later.... dough hook stuck again.

Poor built quality with worse service – I wanted a reliable and quality mixer and bought this machine about 9 months ago for simple domestic use. To my surprise the machine had major screws drop off during operation. I contacted Kitchen aid and they send me the list of their repair centers which are at least 30 km away from where I’m based ignoring our lockdown situation. One may pay a premium price for poor built quality with a worse level of service.  Show details

Reliably good, Regularly used Stand Mixer – I have used this mixer for well over 10 years. It has performed exceptionally well when used for cake batters, biscuits doughs, pastries, butter creams and icings and has a strong motor for this purpose. However when using the dough hook attachment I find that the machine struggles to impress if the dough is "stiff". Pizza dough works really well… Read more

and should not be underestimated, but some other bread doughs tend to be less impressive and require manual assistance as the mixer does struggle to bind the ingredients well and does tend to move around the benchtop. I do also frequently use the "pasta" attachment to great effect making great pasta sheets, thin spaghetti and fettucine which is fantastic. I have also used the ice cream maker. Whilst it does provide good results I find it a bit labour intensive. Overall the Kitchen Aid Stand mixer is a very good and reliable product for your kitchen that will please you many more times than disappoint. A larger mixing bowl would enhance this product significantly, but do not let that deter you from purchasing one. Your experience will be an enjoyable one if you do.

Use it all the time! So easy – My mixer is red and is very convenient. It works well, kneads well and I use it for cakes all the time, had it for around a year now, hope it continues to serve us well

Un-reliable – Purchased in august, machine performed really well. Was kneading bread dough recently 1/2 the quantity I usually do - machine stopped spinning. Have reached out to Kitchen Aid they have failed to reply.  Show details

Fabulous follow up customer service – I have had my Kitchen Aid for nearly a year and I have been soooo impressed with the follow up service. I have experienced problems with two of the attachments, chipping of coating etc, and have had immediate feedback and both attachments have been replaced. I couldn’t be happier with the speedy response I have had from kitchen Aid. I also absolutely love the appliance and wish I’d bought myself one much earlier. Claire Hogan  Show details

I use it everyday – I use this stand mixer every single day ! I cannot live without it. I use it for making dough, baking, making fresh butter, whipped cream and so on ! The only regret that I have is that to use the whisk attachment, I need to change the height of stand mixer using a screwdriver every single time. That is really painful. I tried contacting someone about it long back but got no response whatsoever . Apart from this, it is a fantastic product. Show details

Not happy..still waiting for response – Recently bought KSM150 from Kogan 04/Aug/2020 however the paint is chipped with a deep hole in its body after 3rd uses and it always been cleaned with dry cloth gently. Have contacted customer service on Mon 31/Aug from KitchenAid regards the machine vibrates when at speed 2, and at speed 5 it vibrates more and when machine at speed 8 it shaked.… Read more

However the customer service advised we should only use at speed 2 only. Didn't questions further. However the machine has 10 speed, why this customer service asking to just use at speed 2 only? Customer service asked to take video and have emailed to her and still waiting for her response. We believe this is faulty as you can see the paint has been patched if you carefully look at the chipped area.

Disappointed – My Kitchen Aid broke within the warranty period and no response for months after many mails and calls. They simply do not know the meaning of a warranty. Why promise if they cannot respect ? Really disappointed.

Underpowered and in constant need of adjustment – I received the Artisan KSM150 as a Christmas present to replace my 30 year old Kenwood Chef as it's plastic casing had turned yellow with age. Within two washes in the dishwasher one of the points where the handle is attached to the bowl had rusted. The customer service people were fantastic and replaced the bowl immediately. The instruction… Read more

booklet indicated that I could only make 2/3 the quantity of bread dough that I used to mix with my old mixer so I kept that in the back of my mind. I was in the habit of making the Women's Weekly gluten free carrot cake so went ahead and made it in the Artisan. Half way through mixing the ingredients the motor was labouring so much that I thought it was going to break. I turned it off and finished mixing by hand. I no longer make that recipe. The other thing that happened while trying to mix the carrot cake was that the screw that holds the bar on which the mixer pivots (to lift) came loose. I'm guessing that this was because the machine was moving around so much trying to mix the ingredients. This meant that the bar also came loose and slid out of position. I noticed that it had almost completely disappeared from one side of the machine and was sticking out an equivalent amount on the other side. Fortunately I noticed before it fell out completely. Customer Service tell me that tightening this screw is normal maintenance. So that's what I do every time I make a pastry, or a fruit cake, or any heavier mix because it always comes loose and the bar starts to shift. Even when my husband tightens it for me.

The other adjustment that is needed on a very regular basis is the beater to bowl height. I have to check and adjust the beater height every 2 - 3 uses. I usually make more than one cake at a time so I guess the adjustment is every 4 to 5 cakes. I mainly make chocolate, coconut or spice cakes so the mixture is not heavy. While not particularly difficult, it is a nuisance and feel that it should not be necessary.

I really like the stainless steel bowl and that it can be washed in the dishwasher. But I am very disappointed in this mixer.

Favourite kitchen Stand Mixer – My husband and I both use the Stand mixer several times a week. Great for so many recipes. He whisks eggs for making pavlova and is a keen baker. Have bought the meat grinder attachment so we can make our own ground meat. Love it! Show details

Fantastic product – We love this product so much. It is sturdy, works so well and makes baking so much easier. We have had it for years and it is still amazing. I would recommend this highly.

Love my kitchenaid! – I finally fulfilled a long held wish to own a red kitchenaid artisan mixer, and it does not disappoint. It is so easy to use, and I love the free ice cream bowl. Show details

Awesome Machine. Highly recommend – My mum always had a sunbeam and it lasted for decades. I bought one and it lasted 2 years if I was lucky. Had the ability to purchase a Kitchenaid and it is a fantastic machine. Far better than the new sunbeams on the market. It feels well built and does a great job. I bake alot and this machine has been fantastic. Where the same amount of… Read more

baking burnt out the motor in the sunbeams. Unfortunately they do not seem built to last the decades anymore. My Kitchenaid has not skipped a beat. I would highly recommend buying one if you like to bake. Every house should have one.

I cant fault it – After alot of waiting around for the perfect price i finally bite the bullet and gave my arms a well needed rest. The Kitchen aid performance is faultless and i have never had any drama or difficulties using different ingredients. The only downfall is the price of attachments are insanely expensive and sometimes food in the bowl will rise above the beaters. The bowl is a nice decent size and seems very well made. Show details

so love my new Kitchen Aid – I must admit i was devostated when my thermomix broke down. A friend had one of these and loved it so i decided to buy one. I have never looked back amazing product Show details

It’s staying on the bench top – After only a week since purchasing this mixer I am convinced that it has changed my life! I made sfincione and it was the dough I have been striving for for over twenty years. Can’t wait to try my standard pizza dough and I’m looking forward to trying the brioche from the Kitchenaid recipe site. Show details

Wow!! – I had a old sunbeam from my om previously and when i received my kitchenaid i couldnt believe the difference. The ease of use, ease of cleaning and how quiet the motor is!! Show details

Best appliance ever – I've used these mixers in a commercial environment for many years and they never skip a beat. Will last a lifetime. Finally splurged and bought myself one for home and it is equally amazing. The Ice cream churned attachment is brilliant too. I've used a lot of the attachments, the only one I would say is average is the pasta roller. The pasta gets jammed easy and tears.  Show details ·  1

My awesome Christmas present – My new KitchenAid mixer is everything I hoped it would be. It is quite, powerful and sturdy. It mixes without flinging dry ingredients into the air and gets to the bottom of the bowl every time. The colour is striking, I got red and the accessories allow you to use it for more than just a mixer. Love, love, love my new mixer.  Show details ·  1

It's changed my life! – I use my KitchenAid at least a couple of times a week to make cakes, bread dough, and pasta dough. It truly has changed my life! Saves me so much and I can do other things while the machine is working away. The attachments are easy to change over, cleaning is a breeze and I also bought the smaller bowl, which is super handy. Definitely a worthy addition to my kitchen.  Show details ·  1

A true workhorse – Really love my KitchenAid Stand Mixer. It is so versatile and powerful yet will thoroughly incorporate ingredients without over processing. The unit sits on my kitchen bench and is a heavy piece of kit. That said, it is quick and easy to clean. Yes, it is expensive but parts should be available for many years to come and I've every confidence that this machine will last and last.  Show details ·  1

Fantastic addition to the kitchen! – Saves me so much time for whipping up meringue, and cake batter etc. I gave it 4 stars because I find the mixer attachment by itself cannot "clean" the bowl well, so maybe will need to buy the Flex Edge Beater. I don't really use it for dough making because I find it is quite easy to over knead the doughs.  Show details