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Kitchens U Build

Kitchens U Build

4.3 from 91 reviews · View Statistics

Reviews

4.3

91 reviews
5
(70)
4
(5)
3
(1)
2
(4)
1
(11)
  • Customer Service
    4.7 (25)
  • Timeliness
    4.6 (16)
  • Job Satisfaction
    4.7 (14)
  • Rates and Fees
    4.7 (16)
  • Product Quality
    4.8 (24)
  • Return Claim MadeYes (0) · No (25)
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Craig M.

Craig M.Central Highlands and Goldfields, VIC

10/10

published

Thankyou to Stacey, Garett and the team at KUB. Had an amazing experience with you guys from start to finish. Excellent product and awesome service. You guys have been a pleasure to deal with. Cant wait for the Stone benchtop to go on and finish it off. Cheers.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBallarat, VIC
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Lynda

LyndaGreater Melbourne (Metropolitan), VIC

My Dream Kitchen

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBayswater
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The kitchen I've always wanted

published

Thank you to Tracie and staff for guiding me through all the steps of obtaining my dream kitchen. Throughout the entire process I had professional support with experienced staff. Thank you again.

Customer Service
Timeliness
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCapalaba Qld
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Exceptional all round

published

We chose to use KUB Ballarat because of the flexibility to complete the installation ourselves whilst still having the comfort of support from the KUB team throughout the whole process.
The customer service and communication we have received has been second to none and the quality of the products is exceptional value for money. Hardware was easy to install and use whilst instructions and guidance for install was easy to follow. The team checked in to see how our install was going and if we needed any support along the way and were extremely helpful and efficient when we wanted to change our oven tower components.
We cannot recommend KUB Ballarat enough and thank Stacey, Vanessa and the team for their guidance and support.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKitchens U Build Ballarat
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Alison Weatherall

Alison WeatherallCentral Highlands and Goldfields, VIC

  • 2 reviews

Fantastic service and outcome

published

Thank you so much to the team at KUB Ballarat for supplying and installing our new kitchen. We absolutely love it.
The inviting showroom is a great place to start for ideas. Stacey and the crew certainly know their product. They have been so helpful and accommodating throughout the whole process while adhering to all schedules.
Cameron and the KUB installers are very particular and did an amazing, professional job assembling the kitchen, ensuring that every aspect was perfect.
We couldn't be happier with the top class product, advice and workmanship.
We will be so excited and proud to show it off to friends and family.
Alison & Roland

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBallarat
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Jasmina K.

Jasmina K.Central Highlands and Goldfields, VIC

Thorough and efficient

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBallarat
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Jasmina,
Thanks for taking the time to write us a review. Hope you're enjoying your new kitchen!

Mandy

MandyMelbourne

  • 2 reviews

Don't waste your time or money

published
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised ReviewNo
Return Claim MadeNo
Store LocationGeelong
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4 comments
Kitchens U Build
Kitchens U BuildKitchens U Build
Mandy
Mandy

We got our bench tops from the stone place recommended by you.... you can make all the excuses you like but I will never recommend KUB to anyone in the future and I will be informing people of my experience and encouraing them to go else where.

Kitchens U Build
Kitchens U BuildKitchens U Build
Nicole - Ballarat

Nicole - BallaratCentral Highlands and Goldfields, VIC

KUB Ballarat - Could not ask for better service or product

published

A huge thank you to Stacey and the team and KUB Ballarat. We have FINALLY finished renovating our house and we couldn't be happier, especially with the kitchen!

We are so grateful to Stacey, Garrett and the team for all of their help, suggestions and hard work. The kitchen is without a doubt the feature of the home. We have had so many tradies comment on how great the cabinets are and how practical the layout is! The before and after photo speaks for itself!

Thank you again! You and your team were just amazing to work with and made planning and creating the kitchen just so easy. We cant wait to work with you all again in the future, if/when we do it again.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBallarat
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Nicole,
Thank you so much for taking the time to write us a review. We appreciate your kind words and are so glad you had such a wonderful experience.
We will be more than happy to assist you with any work you need in the future.

cecile27

cecile27South East Queensland, QLD

  • 5 reviews

Love love LOVE it!

published

Genevieve from the CAPALABA QLD store listened carefully to what I wanted and come up with a beautiful high quality kitchen within my budget! It is exactly what I wanted and even more than I dreamed! Excellent quality!

Customer Service
Timeliness
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCAPALABA QLD
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

That's excellent! Glad you're so happy with your new kitchen. I'll pass on your kind words to the Capalaba Team.
Thanks for taking the time to write us a review.

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Great product, great service

published

We were extremely happy with the whole experience from design, ordering, delivery to after sales support with the construction..
Every detail was handled which made our project come together perfectly..

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCapalaba
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Glad to hear it! We appreciate you taking the time to write a review for us.

Janine Sstokes

Janine SstokesGreater Melbourne (Outer), VIC

  • Verified customer

We love our new kitchen

published

The Team at KUB BAYSWATER are great to work with, very helpful and understanding . We are very impressed with the whole team and process from ideas to the measure, the installation and the finished result! We have a very happy with layout of our kitchen and find it very easy to work in.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBAYSWATER KUB
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Janine,
Thanks so much for writing a review for us. Love hearing that you're happy with your new kitchen and will pass on your kind words to our Bayswater Team.
We appreciate you taking the time to write us a review.

Review collected in partnership with Kitchens U Build

Cindy

CindyGreater Melbourne (Outer), VIC

  • Verified customer

Excellent product and service

published

The quality of the cabinetry is second to none. We used the Bayswater branch. Alisha was very professional and accommodating to deal with. Would recommend to anyone renovating their home.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBayswater Victoria
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Cindy,
Thanks for taking the time out to write a review for us. We appreciate the kind words and you cabinetry looks great! Well done!
Kind Regards,
Kitchens U Build

Review collected in partnership with Kitchens U Build

Bethany Long

Bethany LongGreater Melbourne (Outer), VIC

  • Verified customer

Couldn’t recommend KUB highly enough!

published

Francine and the team at Carrum Downs KUB were amazing. From our first meeting right through to the finished product they were helpful, professional and a delight to work with. Having used cabinet makers in the past for projects we thought we would give flat pack a go and we couldn’t be happier with the end result and we saved ourselves thousands of dollars. We used the cabinets in our kitchen, bathrooms and laundry and they look stunning! My husband had them all put together and installed within a day. We realised one of the side panels was made incorrectly and when notified KUB picked it up and returned the new one within 24 hours. I couldn’t recommend the team at KUB highly enough and we will definitely be using them again in the future.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKUB Carrum Downs
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Bethany,
The pictures look amazing and you've done a wonderful job with installation. We appreciate you taking the time to write a review for us.
Kind Regards,
Kitchens U Build

Review collected in partnership with Kitchens U Build

Eric Smith

Eric SmithGreater Melbourne (Metropolitan), VIC

  • Verified customer

Can't stop smiling

published

Thanks to Tiffany and the installation team. Wonderful job. There were a few problems along the way (as there often is) but the installation team sorted them all out. We now have a fantastic and very workable kitchen which looks great. The stone benchtop team were also great. They too had a small error but were only too keen to have it fixed. We'll be using Kitchens U Build for our Bathroom & Ensuite vanity units and would thoroughly recommend them for all joinery projects.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCheltenham
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Eric,
I'm glad to hear you're happy with the outcome of your project and we look forward to working with you on your other rooms!
Kind Regards,
Kitchens u Build

Review collected in partnership with Kitchens U Build

Maria and Rhys Taplin

Maria and Rhys TaplinSouth East Queensland, QLD

Love It!

published

Like to say a big Thank You to Tracie for her help in designing our dream kitchen along with our new
walk in wardrobe. She had an excellent understanding of all product ranges and made the decisions easier for us during the process. Any questions we had along the way were quickly answered and clarified.
The end results are beyond our expectations and couldn’t recommend KUB and Tracie enough.

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
See all answers
1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Maria and Rhys,
Great to hear, we appreciate the kind words. Thanks for taking the time out to write us a review.
Kind regards,
Kitchens U Build

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Heather

HeatherCentral Highlands and Goldfields, VIC

My Dream Kitchen!

published

Thank you so much to Garrett & Stacey for helping us design our gorgeous dream kitchen. You both were so patient.... very patient and, understanding (when we changed our minds a few times but we got there in the end and with an amazing result).
We absolutely LOVE the end result so thank you! We would definitely recommend you guys. Also thanks for our laundry - can't forget that, its also my dream laundry, it has come up so well!

Cheers
Heather & Glenn

Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKitchens U Build Ballarat
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Heather and Glenn,
We're so pleased that you love your new kitchen and laundry. Thank you for taking the time to write a review, it's very much appreciated.
Regards,
Kitchens U Build

Clam Chowder

Clam ChowderMelbourne

  • 4 reviews
  • 6 likes
  • Verified customer

Saved thousands....

published

We have built a number of homes through builders and as owner builders and with the knowledge we had thought we would attempt our own kitchen, bathroom cabinetry and laundry cabinetry. Plans were easy to follow, everything was as described and per our plan. One panel was incorrect and the corner baskets were faulty but the company came to assess and rectified the problems quickly and easily. We built the cabinetry and had our builder fix off for us. Francine especially was extraordinary and we discussed my overall plan, look and finish and she went out of her way to make sure we were happy. The end result was amazing and I could not fault the quality and finish. Well worth it.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCarrum Downs, Victoria
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1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

We're glad you enjoyed your experience with us and that you're happy with the end result.
Thank you so much for taking the time to write a review for us, it's much appreciated.
Thanks,
Kitchens U Build

Review collected in partnership with Kitchens U Build

Leonie Piggott

Leonie PiggottGreater Melbourne (Outer), VIC

Beautiful space

published

Just finished my beautiful kitchen reno with kitchens you build and couldn't be happier.Friendly people to deal with and my kitchen is everything I was hoping for.Would highly recommend to anyone thinking of updating.

Incentivised ReviewNo
Return Claim MadeNo
Store LocationCheltenham
1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Leonie,
Thanks for taking the time to write us a review. We appreciate your kind words and love that your kitchen was everything you were hoping for.
Kind Regards,
Kitchens U Build

Vic

VicGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Disaster - stay away from them - horrible, thieves, liars, cheaters

published
Customer Service
Product Quality
Incentivised ReviewNo
1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build
  • Verified customer

Besides a few hiccups I’m overall pleased with the end result.

published

There were a number of parts missing from the delivered kitchen but the installers were nice and made later days to come back to complete it. Also the stone mason measured for the bench incorrectly so this had to be re-done pushing the completion date out even further. Microwave slide back door mechanism isn’t great (gets stuck and scratched) and I wouldn’t recommend getting this option. Consulting staff however were very helpful and friendly in the showroom. The end result is mostly good so happy.

Customer Service
Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCheltenham
See all answers
1 comment
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Carla,
Sorry to hear that things didn't go exactly to plan, but glad you are happy with the end result. Thanks for taking the time to write a review.
Regards,
Kitchens U Build

Review collected in partnership with Kitchens U Build

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Questions & Answers

Alexandra B.

Alexandra B.asked

Vinyl wrap doors compared to 2 pac

1 answer
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Alexandra,
There is much debate on whether or not Two Pack finished cabinetry is actually worth the cost, especially when compared to Vinyl Wrap (or Thermolaminated) options which can offer a similar look for a better price. Part of the confusion lies in the enormous availability of inferior quality products available on the market, giving both finishes a bad reputation. Cheaper imported products may seem cost effective, however, they simply do not compare in terms of quality, durability and longevity.
In our opinion, although both options are great, we do prefer Thermolaminated cabinetry in most cases, as they do not damage as easily and the colour doesn't fade like Two Pack does. The quality of the finished product is excellent and will last in any home for many years.

Julia Cherie

Julia Cherieasked

Has anyone installed their kitchen themselves and found lots of manufacturing mistakes?

1 answer
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Julia, I hope a DIY customer provides you with feedback on your question. Even if you do DIY, we have installers that you can talk to if you find yourself in difficulty. We also provide a manual that gives your step by step instructions. We are more than happy to assist you along the way.

Thanks
Kitchens U Build

Julia

Juliaasked

Has anyone had their kitchen from U build for a couple of years and could comment on wear and tear? Is your white turning yellow etc?

2 answers
Kitchens U Build
Kitchens U BuildKitchens U Build

Hi Julia, Thank you for asking the question. Our doors are Australian made and UV protected, which means they wont turn yellow even if in direct sunlight. There is a 7 year warranty on the doors. Our drawer runners and door hinges (all soft close) are Hettich and come with a lifetime warranty. Our carcasses have 16mm backs, which makes them very sturdy. Doors from Overseas or 2 Pac are not UV protected and will go yellow over time. Hopefully one of our customers will also provide some feedback for you.
Please feel free to drop by any of our showrooms to see the quality of our products.
Thanks Kitchens U Build

Julie
Julie

Hi Julia, I have had my kitchen for approx 7 years. I have white vinyl wrap draws (under bench), and there is no sign at all of yellowing. My overhead cupboards are a black stripe vinyl wrap. Very glossy finish. Everything wipes clean easily. I don't have kids, so can't comment there. It still looks like brand new, but I do take care of it. Everything is wearing well. KUB always gave me great service.
Julie :)

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