1,069 reviews
AI reviews summary
Overall sentiment is highly positive, with users frequently praising the brand’s ability to deliver products that match their television advertisements. The instant hot water dispenser and vacuum ranges are particularly popular among elderly users or those with limited mobility due to their ease of use and safety benefits. While most users report efficient delivery and helpful customer service, a segment of customers has experienced significant delays, technical "glitches" in order processing, and difficulty reaching human support over automated AI systems.
Pros
- User Accessibility: Many products, specifically the hot water dispenser and lightweight vacuums, are highly valued by seniors and those with arthritis for being easy to operate without heavy lifting.
- Efficiency and Speed: The instant hot water dispenser is frequently praised for saving time and electricity by heating only the required amount of water in seconds.
- Effective Performance: Kitchen tools like the magnetic knife boards, non-stick frypans, and vegetable slicers are noted for high build quality and performing exactly as described.
- Customer Support: When issues arise, the support team is often described as exceptional, providing prompt replacements and helpful advice for faulty items.
Cons
- Temperature Consistency: A recurring complaint regarding the hot water dispenser is that the water is sometimes not hot enough for tea or coffee, or that the first few seconds of a pour are lukewarm.
- Persistent Plastic Taste: Multiple reviewers noted a strong plastic smell and taste in the water dispenser that requires extensive flushing or several weeks of use to dissipate.
- Battery and Maintenance Hurdles: Some vacuum users report that the battery life is significantly shorter than advertised when used on high suction, and certain models have stiff components that are difficult to dismantle for cleaning.
- Technical and Delivery Glitches: Significant issues were reported regarding the SmartPlay and Dashcam units being difficult to set up, alongside complaints of long delivery delays and poor communication during stock shortages.
Verdict
Kleva Range offers a diverse variety of functional household gadgets that generally live up to their advertised claims, making them excellent choices for those seeking convenience and improved home safety. However, potential buyers should be prepared for a possible "plastic taste" break-in period with water products and may need to follow up manually if delivery exceeds the promised timeframe.
Not impressed with the floor mop. There is so much work involved just to mop up a spill. You have to then clean the dirty water container, the roller and the chamber holding the roller then let it all dry before the next use or it starts to smell. It is so much easier to just clean a cloth from a standard mop. I do not understand all the 5 star… Read more
reviews when a steam mop or standard mop is much easier to use. Also the floor does not dry in 10 seconds, more like 10 minutes, it does leave streaks and it drips dirty water when the mop is turned off. I have lots of products from Kleva which i recommend however I do not recommend this one.
Reviews with attachments
My air fryer is amazing.. my experience with Kiev’s has and is easy, lots of products and fast delivery.. thank you Show details · 1
The Kleva Instant Hot Water Dispenser Deluxe is just brilliant. It really does work, heating up the water to the desired temperature. The big thing is that there is no plastic after taste from the water reservoir. Thoroughly impressed. Show details · 1
Beautifully presented Japanese knives. I highly recommend investing in these knives. You will not be let down. My favourite item is the magnetic knive board, its a nice unique way of storing the knives.SUPER HAPPY Thank you Kleva Range. Show reply
Really love my hot water dispenser makes life so much easier when you have a big family and you don’t have to feel it up all the time and it is a space saver Show reply
Customer service was exceptional. Kleva replaced faulty appliance without hesitation. New appliance works perfectly. Show reply
Your product is very good and powerful. Easy to use and safe time most. Upon visiting, my friend and his wife interested on your product. I also introduced it to my family. Show 2 replies
Great…except received two of the 18cm knives but didn’t receive the 2nd smallest knife
I have compression fractures in my back and neck, have had that for many years. I could vacuum for 5 minutes only and would have to sit down because of severe pain. My new Krapof vacuum is the best vacuum I've ever owned. I can vacuum the whole house in 2o minutes without any struggles. Lightweight and powerful. Great battery. Love the dock and… Read more · 1
the bin located within. Cleaning the house was painful and I would always neglect it. Now vacuuming is a a joy, believe it or not. One of the top appliances I've ever owned.
I absolutely love my Kleva Hot Water Dispenser, no need boil the jug anymore! Maybe in the future a wider pouring spout, but other than that I recommend this product! Thanks Kleva 10/10 Show reply
Purchased the Kleva Hot Water Dispenser. Due to the cost of power that a normal kettle costs to boil, we thought we would try and save some money on our power usage and bill. I must say, it is a brilliant appliance. Loved the idea of the cost savings, we also bought one for my parents to save them some money as well. Show reply
Everyday staples, sliced and grated in seconds, dismantled, rinsed in minutes Show reply
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So far we are very pleased with the Spin Crisp. The stainless steel drum is very easy to clean either manually or in the dishwasher. It's very easy to pick a preprogrammed mode or to manually set a time and temperature. The tilt function combined with rotating, is definitely a plus, particularly for cooking chips as they come out evenly cooked and… Read more · 1
crisp if you want. We haven't used the function yet, but it allows for a programmed delay before cooking starts also. All in all it's a great well made product.
Nice product, eady to use and have hot water available all the time. Show reply
Purchased a new vacuum from this supplier. It is very light and easy to use. There was an issue with the telescopic rod with this unit. The customer service was fantastic. The part was replaced very quickly. Communication was 10/10 Show reply
Two for one deal Audio pods...one would not work at all. Explained issue immediately on website. New one being sent out as I am writing this post. Very happy with the prompt decision. The set that is working is fabulous. Show reply
Latest follow-ups
I thought that the item I purchased was going to make perfect cups of coffee,tea etc but it’s only hot water so you still have to put in the microwave to make a decent cup of tea/coffee.Very disappointing I’m sorry to say. Show details
Follow-up · No change to my original remarks.I bought the Hot Water Dispenser.The water has to be heated to boiling point , so disappointed in overall purchase, but easy to clean.
Thank you for your feedback. We’re sorry to hear the… Read more
As I have Essential Tremor, pouring boiling water is dangerous for me. The Kleva Range Hot water dispenser has been a God send. It is easy to use, you only put your cup on the tray and push the button. You can set the heat and volume you need so I am better hydrated than I was and it is much safer than the kettle too. Show details · 1
Follow-up · The Kleva Range Hot Water dispenser is very easy to clean and very quiet. It takes up slightly more room than an everyday kettle but the same space as a tilt kettle. It is quiet, the same as a boiling kettle but the sound doesn't last long as it is filling one cup at a time. I love it as I can put a lid on the cup before I move and with my hand tremors, that means no more spills.
The purchase of our Instant Hot Water appliance was easy and seamless both in the ordering and in its delivery.. We value the opportunity now to just go to the service and push the button for instant hot water. No more turning on and waiting for a noisy jug to be ready for use, Show reply
Follow-up · With our instant hot water before it heats need to draw off half a cup to get it up to speed... then it is adequately heated.. not quite boiling.. It is much quieter than boiling a jug. After turning off tends to express a little then a few drips until completely ceases.. Am happy to have this express hot water system.. thanks Kleva...
Positive reviews
Bought the self cleaning Krapoff upright and hand held vac. So far love it. Love the light so you can see the dust and the facy it empties itself. It's light weight, easy to move around. Recommend this product. I thought i maybe should have got the vac and mop instead but happy with my choice. Show reply
What a wonderful vacuum cleaner .. glides from carpet, hardfloor and tiles quietly and efficiently .. I didn't realise how well it picks up everything in its way. Well done !! Louise Show details · 1
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Love love love my spin crisp air fryer.. best air fryer I have ever used.. Just one stainless steel bowl To wash & no teflon to worry about.. Great appliance Kleva Range.. Show details · 1
Negative reviews
I've now lost count of how many emails I've sent, Ive even made a complaint, the complaints people said try again, I did, more emails and still no resolution. Not what I expected from an organisation such as yours.
Hi Jennifer, Thank you for taking the time to follow… Read more
good vacuum. however not suitable for older people. battery does not slide out as you have to take out vacuum first. to do this need to clip vacuum out of groove and press bottom button underneath at the same time and then slide out before you can take battery out. older hands are not strong enough need 2 hands to do this Show details
Hi there, Thank you for your feedback and for taking… Read more
If i could give 0 stars i would. Paid over $400 for the airfryer, used it twice and now doesnt work. Trying to get a refund is a nightmare. Still no outcome. Would never purchase from here again.
Thank for your feedback and I understand how… Read more
Recent reviews
Having had a Dyson v8 for several years, it just stopped. Every other portable electric tool I have,it’s just simply change the battery and continue, but not Dyson! I’m wrapped in your product. Show details · 2
Very happy with my purchase. Delivered quickly & in excellent condition. Product is being advertised on TV & my girlfriend has got one so decided to get one too. Show details · 1
I purchased this after visiting with my brother, I was impressed with the ease of use etc. I use it constantly as I often have people calling. My only negative is, I have to run off small amount of water prior to making tea, due to chemical taste, this is still happening after 6 weeks of use. Show details · 1
The first soup I made was Pumpkin. I made a point of cutting the veggies small, pumpkin, collie, broccoli and onion, because it didn't look like your add I ran it through twice. Very disappointed, the soup was still lumpy, I emptied the soup into a bowl and finished it off with a stick mixer and then reheated it. Not ideal very disappointed. I wouldn't recommend this expensive item to anyone. Show details · 1
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