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Slimline Warehouse
Pei chia SuSydney, NSW
Beautiful quality and fast shipping
I ordered two magazine racks and these items arrived so fast within 4 days with great quality. I definitely will come back again and really recommend this shop :))
1 comment
Monica
- 2 reviews
WHAT A STUFF AROUND - I was forced to give at least one star. I wouldn't have given any otherwise!!
I THINK THE HEADLINE SAYS IT ALL although the profanity was removed. I ordered my goods which have never been delivered. I have called up on three separate occasions to chase up. No notes in system and they wont give my my money back. Essentially I have paid for goods never received - Thieves!!!!!!!
2 comments
Alana S.Slimline Warehouse
Hi Monica,
I'm so sorry to hear about your experience with Slimline. I can see you have been in contact with one of our senior support team members who is investigating this for you and advised that h...
Your comment essentially had no substance or solutions to my issue. It does not resolve anything.
Tony D.Perth, WA
Service was what it should be.
I just wanted to say YOU GUYS ROCK!
I placed my order with you on Friday from Western Australia and the order arrived on Monday! Do you have a warehouse in Perth?
With all the Covid stuff going on I'm blown away how efficiently you got our order to us.
The product I purchased is exactly what i was hoping for and i believe it was for a reasonable price.
Thank you very much.
2 comments
Alana S.Slimline Warehouse
Hi Tony, Thank you so much for the fantastic review! Our only warehouse is located in Melbourne! We use a courier service, we are so glad we were able to get your delivery out to you promptly!
Kind Regards,
Alana
When one considers the issues we have with a pandemic and border restrictions Slimline and your courier needs a pat on the back. Well done.
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Fantastic Service
Very easy website to navigate with prompt service. We had a part missing but after a quick phone call, it was soon located and shipped out. Great after-service is definitely the sign of a professional company. Would definitely use them again.
1 comment
Alana S.Slimline Warehouse
Hi Vince,
Thank you so much for taking the time to write us an amazing review! Look forward to working with you in the future.
...
ShaunSydney, NSW
- Verified customer
Speedy Delivery - Great Service
Items arrives quickly, and a brief product mix up resulted in correct items dispatched with only one day delay. Customer Service Team (Melroy in particular) was exceedingly professional and responded to every call and email with speed and efficiency. Highly recommend - would use again without questions. Thanks Melroy for your awesome service!
1 comment
Alana S.Slimline Warehouse
Hi Shaun,
Thank you for taking the time to write us a wonderful review! We strive to provide efficient and professional service for our customers, we will be sure to forward this positive feedback onto Melroy and management. ...
Read more Kind Regards, AlanaDeborahPerth, WA
- 3 reviews
- 4 likes
Goods advertised did not match what was sent and to get them to agree to refund and return is a disgraceful process -
they are unhelpful they have received the goods back and still want to keep my money for 28 days before crediting me and then are only refunding a portion of it and not the full amount even after I had to pay for freight to return the goods - do not use these people - do not buy from them and do not expect any decent service from them if you do - REALLY BAD EXPERIENCE!
3 comments
Alana S.Slimline Warehouse
Hi Deborah,
Sorry about your experience with Slimline Warehouse, I have reviewed your correspondence with our support team. I can see that the item you purchased was not compatible with your iPad dev...
HI your statement is incorrect - if you read the email chain properly - you yourselves told me that you did not know what Ipads the product suited that you needed to ask the manufacturer because it w...
Read moreas not detailed in your information!! You are making poor and incorrect excuses and holding onto my money and taking deductions out of my refund is unwarranted and in very poor spirit!Alana S.Slimline Warehouse
Hi Deborah,
I have read through all the email responses and the support advisor you spoke with did not state that we needed to contact the manufacturer for information about what model of iPad mini ...
Read morethe holder is compatible with. If you view the product on our web page it clearly states the specification of compatibility and the support advisor also communicated this with you. You advised us you have an iPad mini 4 which is unfortunately not compatible with this model. You can view the product information on the webpage here: https://www.slimlinewarehouse.com.au/ipad-mini-stand/ipadmini.aspxTarja BarnesNorth Queensland, QLD
would not recommend
Ordered two products. Shipping address was not taken correctly so I got an irate delivery man ringing me standing at the at wrong address trying to deliver my goods on two separate occasions when they had the wrong town. Finally sorted that out & 1 item turned up & didn't fit but they would not return the product and shipping cost me more than the product itself because the flag holders only fit their particular flags & the 2nd product honestly does not appear to be great quality. will not be using this company again. customer service was not all that polite either with my concerns.
1 comment
Alana S.Slimline Warehouse
Hi Tarja,
Sorry about your experience with Slimline Warehouse, I have reviewed your correspondence with our support team. In regards to the shipping address, I can see you placed the order online and ...
MattMetropolitan Adelaide, SA
Exceptional Service & Prompt Delivery
Extremely helpful to deal with. Alyssa's prompt & detailed calls and emails ensured we received the product best suited to our needs, and in a timely manner. Great stuff Alyssa! Complete customer satisfaction from my end! Hopefully your management reads this and is aware of your efforts.
1 comment
Alana S.Slimline Warehouse
Hi Matt,
Thank you so much for your glowing review! We will definitely pass this onto Alyssa and the management team!
...
rehaltVictoria
- 2 reviews
- 2 likes
Bad experience
The item was arrived already scratched, payed postage for delivery back and money still not refunded. It is one of the worst customer service seen in Australia, never buy anything from this company.
1 comment
Alana S.Slimline Warehouse
Hi,
I have reviewed your correspondence with our support team in which you advised you wanted to return the item due to a change of mind and not due to any damage of the product. For change of mind re...
Find out how Slimline Warehouse compares to other General Merchandise Shops
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AHSSydney, NSW
Great Affordable Products. Amazing Customer Service!
Easy to use website. The products are really affordable and good quality. We needed to exchange a product and the process was so easy thanks to the customer service team. Would definitely recommend!
1 comment
Alana S.Slimline Warehouse
Hi AHS,
Thank you for the 5 star review! We really appreciate you taking the time to provide us feedback....
Read more Kind Regards, AlanaRaj S.Greater Melbourne (Outer), VIC
Worst Product and Horrible services
Defective product and horrible customer service. Dont buy anything from here just waste of money and time. Bogus company. I spend $1600 and received damaged stock. No one is replying from service team.
1 comment
Alana S.Slimline Warehouse
Hi Raj,
I'm sorry to hear about your experience with Slimline Warehouse, we strive to provide the best customer service for our customers. Please send me an email (marketing@slimlinewarehouse.com.au)...
Read more with your order number so I am able to follow this up for you.Paul AnichSouth East Queensland, QLD
- Verified customer
Pop Up Counter
I was late getting my order in, the staff went above and beyond expectation to have the item delivered securely and on time. Adrienne provided exceptional service during the transaction.
Product is professionally printed and assembled. Thank you for a great outcome.
1 comment
Alana S.Slimline Warehouse
Hi Paul,
Thank you for taking the time to let us know of your positive experience with Slimline Warehouse, we will definitely pass this on to our sales representative Adrienne. ...
Read more Kind Regards, AlanaDanielMetropolitan Adelaide, SA
Great TV Wall Mount
Just bought one of these TV mounts (TVWM30BK) last week from you, as it was all i could find online to provide the versatility i needed for mounting my TV in the shed being able to work around cupboard doors and shelving.
I put it up last Saturday and set it up. Its perfect! I can't fault it and all its functionality and quality. Your service with fast delivery was excellent as well. Thanks,
1 comment
Alana S.Slimline Warehouse
Hi Daniel,
Thank you for the amazing review! So glad to hear you love your TV mount!...
Read more Kind Regards, AlanaFantastic !
Fantastic ! Our pull up banner arrived so soon after order and is perfect ! The staff were easy to contact, very prompt and friendly, as they have been with all our previous products from them. 5 stars !
1 comment
Alana S.Slimline Warehouse
Hi!
Thank you for being a reoccurring customer with Slimline Warehouse and taking the time to write us such a great review! ...
Read more Kind Regards, Alanaseqk9rescueSouth East Queensland, QLD
Donation Box with Lock
Order arrived quickly, was securely packaged. We have purchased these boxes in the past, you cant go past the price, value and fast service. Great company to deal with all online so can order after hours which is a bonus.
2 comments
Order No: 292962
Alana S.Slimline Warehouse
Hi,
Great to hear you enjoyed your online experience with us. We look forward to doing business with you in the future....
Read more Kind Regards, AlanaFind out how Slimline Warehouse compares to other General Merchandise Shops
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CaitlinGreater Melbourne (Inner), VIC
- 2 reviews
Horrible customer relations
Purchase a few poster hangers online and picked them up from the warehouse myself. Everything ran smoothly until I unpacked and one was completely malfunctioning so I contacted via email to hoping have a refund issued. After numerous times trying to contact them over the course of now a year(!!!!!!), I have been promised I will have someone contact me but have just been ignored countless times. After expressing my extreme frustration, they have come up blank and I will never purchase again. If I do not hear back soon as this time frame is completely unreasonable not to mention illegal to not grant a refund for faulty good, I will be taking this further.
SineadSydney, NSW
Complaint which ended in a 5 star review
We ordered white boards for our office. However upon opening them, we realised they were damaged.
Melroy from the Customer servicer department provided a great service. We sent photographic evidence of the damage and Slim line offered to replace them immediately. Easy to get in contact with and fast responses. We will definitely be return customers.
LukeNorth Queensland, QLD
service was very poor, over 1 month before i got half my order delivered
I ordered 4 A frames for my company,
the emails that i sent to approve proof where clearly lost by slimline, as they where in my sent box.
when the order did turn up i only got 2 of the A frames out of the 4.
its now a waiting game to see if the other 2 ever arrive
Alison Baker
- 4 reviews
- 15 likes
Damaged products returned but only half the money refunded.
Yet again I am having to chase up Slimline Warehouse. I bought one badly damaged Aframe. As I was in a hurry for the board (I had a sign writer waiting) I stupidly bought another and it was more damaged than the first. After sending lots of photos they finally agreed to collect and take back both. Yep! You guessed it. They only refunded ONE. WHY? I have NO idea. I can do without this time wasting run around but I won't give up.
These ppl buy dodgy products from China then don't check them before they sell them to us.
1 comment
Alana C.Slimline Warehouse
Hi Alison,
Thank you for another of your reviews. As previously explained, some items are damaged in transit and we take full responsibility for these. However, notifying us 5 weeks after receiving ...
Read morethe delivery that the product is damaged is a little unreasonable. We ask for photos of the proposed damages simply to try to identify what the problem is, to expedite the investigation process. We do sometimes make mistakes, we are only human after all and we don’t shy away from that.Southcare IncPerth, WA
Great service, highly recommend!
Thank you for being so efficient, from the call center where I was given detailed information and advice on a product I was looking for, through website order process, to timely (day earlier!) delivery and perfect product. Well done.
Questions & Answers
Sacha Lasked
I am hoping your postage is super fast at the price it was $31 for makers! I am unsure of the weight but it does seem quite pricey. I didn't expect it to be that much & just clicked my way through PayPal without paying too much attention, so totally my own fault but if I had been paying more attention, I would have thought twice before purchasing. I really need the pens asap, if they arrive quickly I will probably get over the shock of the postage costs.
1 answer
Alana C.Slimline Warehouse
Hi Sacha,
I hope this finds you well.
We offer a door to door courier service here at Slimline Warehouse and delivery time frames and prices are advertised on our website. As you live in regional WA prices and delivery are usually a little more as we are based in Melbourne. Please contact us if you have any further questions regarding your delivery. We are more than happy to assist.
sales@slimlinewarehouse.com.au
Kind regards
SLW Team
Details
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Alana S.Slimline Warehouse
Thank you so much for your glowing review! We look forward to working with you in the future.