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Slimline Warehouse

Slimline Warehouse

4.7 from 669 reviews

Reviews

4.7

669 reviews
5
(569)
4
(62)
3
(8)
2
(4)
1
(26)
  • Product Quality
    3.8 (38)
  • Return Claim MadeYes (8) · No (35)
  • Shipping
    3.6 (31)
  • Warranty Claim MadeYes (3) · No (42)
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Deborah

DeborahPerth, WA

  • 3 reviews

Goods advertised did not match what was sent and to get them to agree to refund and return is a disgraceful process -

published

they are unhelpful they have received the goods back and still want to keep my money for 28 days before crediting me and then are only refunding a portion of it and not the full amount even after I had to pay for freight to return the goods - do not use these people - do not buy from them and do not expect any decent service from them if you do - REALLY BAD EXPERIENCE!

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
3 comments
Slimline Warehouse
Alana S.Slimline Warehouse
Deborah
Deborah
Slimline Warehouse
Alana S.Slimline Warehouse
Tarja Barnes

Tarja BarnesNorth Queensland, QLD

would not recommend

published

Ordered two products. Shipping address was not taken correctly so I got an irate delivery man ringing me standing at the at wrong address trying to deliver my goods on two separate occasions when they had the wrong town. Finally sorted that out & 1 item turned up & didn't fit but they would not return the product and shipping cost me more than the product itself because the flag holders only fit their particular flags & the 2nd product honestly does not appear to be great quality. will not be using this company again. customer service was not all that polite either with my concerns.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Slimline Warehouse
Alana S.Slimline Warehouse
Matt

MattMetropolitan Adelaide, SA

Exceptional Service & Prompt Delivery

published

Extremely helpful to deal with. Alyssa's prompt & detailed calls and emails ensured we received the product best suited to our needs, and in a timely manner. Great stuff Alyssa! Complete customer satisfaction from my end! Hopefully your management reads this and is aware of your efforts.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
1 comment
Slimline Warehouse
Alana S.Slimline Warehouse
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rehalt

rehaltVictoria

  • 2 reviews

Bad experience

published

The item was arrived already scratched, payed postage for delivery back and money still not refunded. It is one of the worst customer service seen in Australia, never buy anything from this company.

Product Quality
1 comment
Slimline Warehouse
Alana S.Slimline Warehouse
AHS

AHSSydney, NSW

Great Affordable Products. Amazing Customer Service!

published

Easy to use website. The products are really affordable and good quality. We needed to exchange a product and the process was so easy thanks to the customer service team. Would definitely recommend!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Slimline Warehouse
Alana S.Slimline Warehouse
Raj S.

Raj S.Greater Melbourne (Outer), VIC

Worst Product and Horrible services

published

Defective product and horrible customer service. Dont buy anything from here just waste of money and time. Bogus company. I spend $1600 and received damaged stock. No one is replying from service team.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Slimline Warehouse
Alana S.Slimline Warehouse
Paul Anich

Paul AnichSouth East Queensland, QLD

  • Verified customer

Pop Up Counter

published

I was late getting my order in, the staff went above and beyond expectation to have the item delivered securely and on time. Adrienne provided exceptional service during the transaction.
Product is professionally printed and assembled. Thank you for a great outcome.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Slimline Warehouse
Alana S.Slimline Warehouse
Daniel

DanielMetropolitan Adelaide, SA

Great TV Wall Mount

published

Just bought one of these TV mounts (TVWM30BK) last week from you, as it was all i could find online to provide the versatility i needed for mounting my TV in the shed being able to work around cupboard doors and shelving.
I put it up last Saturday and set it up. Its perfect! I can't fault it and all its functionality and quality. Your service with fast delivery was excellent as well. Thanks,

Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Slimline Warehouse
Alana S.Slimline Warehouse

Fantastic !

published

Fantastic ! Our pull up banner arrived so soon after order and is perfect ! The staff were easy to contact, very prompt and friendly, as they have been with all our previous products from them. 5 stars !

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Slimline Warehouse
Alana S.Slimline Warehouse
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seqk9rescue

seqk9rescueSouth East Queensland, QLD

Donation Box with Lock

published

Order arrived quickly, was securely packaged. We have purchased these boxes in the past, you cant go past the price, value and fast service. Great company to deal with all online so can order after hours which is a bonus.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
2 comments
seqk9rescue
seqk9rescue

Order No: 292962

Slimline Warehouse
Alana S.Slimline Warehouse
Caitlin

CaitlinGreater Melbourne (Inner), VIC

  • 2 reviews

Horrible customer relations

published

Purchase a few poster hangers online and picked them up from the warehouse myself. Everything ran smoothly until I unpacked and one was completely malfunctioning so I contacted via email to hoping have a refund issued. After numerous times trying to contact them over the course of now a year(!!!!!!), I have been promised I will have someone contact me but have just been ignored countless times. After expressing my extreme frustration, they have come up blank and I will never purchase again. If I do not hear back soon as this time frame is completely unreasonable not to mention illegal to not grant a refund for faulty good, I will be taking this further.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Sinead

SineadSydney, NSW

Complaint which ended in a 5 star review

published

We ordered white boards for our office. However upon opening them, we realised they were damaged.
Melroy from the Customer servicer department provided a great service. We sent photographic evidence of the damage and Slim line offered to replace them immediately. Easy to get in contact with and fast responses. We will definitely be return customers.

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Luke

LukeNorth Queensland, QLD

service was very poor, over 1 month before i got half my order delivered

published

I ordered 4 A frames for my company,
the emails that i sent to approve proof where clearly lost by slimline, as they where in my sent box.
when the order did turn up i only got 2 of the A frames out of the 4.
its now a waiting game to see if the other 2 ever arrive

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Alison Baker

Alison Baker

  • 3 reviews
  • 15 likes

Damaged products returned but only half the money refunded.

published

Yet again I am having to chase up Slimline Warehouse. I bought one badly damaged Aframe. As I was in a hurry for the board (I had a sign writer waiting) I stupidly bought another and it was more damaged than the first. After sending lots of photos they finally agreed to collect and take back both. Yep! You guessed it. They only refunded ONE. WHY? I have NO idea. I can do without this time wasting run around but I won't give up.
These ppl buy dodgy products from China then don't check them before they sell them to us.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Slimline Warehouse
Alana C.Slimline Warehouse
Southcare Inc

Southcare IncPerth, WA

Great service, highly recommend!

published

Thank you for being so efficient, from the call center where I was given detailed information and advice on a product I was looking for, through website order process, to timely (day earlier!) delivery and perfect product. Well done.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
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pathetic - product was a waste of money!!!! zero stars

published

We purchased two A1 Clip Frame A-Boards inv 273847.
We finally got the posters delivered this week and in the first use condensation built up on the poster- it was not a rainy or hot day. On the second day the poster stuck to the lens as per the photos. the plastic melted in a 20 degree day in a shady part of the street and the other melted onto the poster inside the store
These posters were printed at Vistaprint a reputable company.
the company refused our emails and dismissed us outright...

DO NOY BUY ANYTHING FROM THEM!!!!!

Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Coastline RV

Coastline RVSouth East Queensland, QLD

GREAT JOB

published
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Sharon

Sharon

  • 2 reviews
  • Verified customer

Brochure Holders

published

Easy to navigate the online store making it easy for the first time customer.
Great range of products available, and good price.
The product that we received was fabulous. We would definitely buy from Slimline again.

Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

Excellent range and great customer service

published

The website is well laid out and has plenty of options for iPad stands and enclosures. Delivery could be a bit quicker however the customer service we receieve has been excellent.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

The reviewer stated that an incentive was offered for this review

Big man

Big manSydney, NSW

wall mounted ashtray

published

The whole process from Online shopping to shipping and quality of product received was excellent..will be using this company gain in the future and would recommend to anyone going forward

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Page 1 of 34

Questions & Answers

Sacha L

Sacha Lasked

I am hoping your postage is super fast at the price it was $31 for makers! I am unsure of the weight but it does seem quite pricey. I didn't expect it to be that much & just clicked my way through PayPal without paying too much attention, so totally my own fault but if I had been paying more attention, I would have thought twice before purchasing. I really need the pens asap, if they arrive quickly I will probably get over the shock of the postage costs.

1 answer
Slimline Warehouse
Alana C.Slimline Warehouse

Hi Sacha,
I hope this finds you well.
We offer a door to door courier service here at Slimline Warehouse and delivery time frames and prices are advertised on our website. As you live in regional WA prices and delivery are usually a little more as we are based in Melbourne. Please contact us if you have any further questions regarding your delivery. We are more than happy to assist.
sales@slimlinewarehouse.com.au

Kind regards
SLW Team

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