Slimline Warehouse

My company brand including myself have ordered from Slimline Warehouse for years. But not anymore!!
While in lockdown in NSW I ordered myself some black cafe barriers worth about $700 (including freight). Due to the lockdown extension in NSW we never were able to open up our business to use these cafe barriers and Slimline Warehouse never approved us to return them even though we purchased it a month ago. Their return policy was appalling to long term customers!

So unfortunately we have a $700 product that has never been used before gathering ...

Description states that the containers purchased were for nuts and candy. However it is too small to fit nuts. Description shouldn’t say nuts as it is totally unusable for it. This should be used for herbs or other smaller things. Description of product is inaccurate and misleading. When I talked to them to return the product I was told I was returning due to “Change of mind”. And a 20% stocking fee. I was also told to fill the container to prove it couldn’t hold much to which they then followed by reducing the value of the container because i had put almonds in it.

Great service from Sales '6'. :) Amazing product knowledge. So professional you couldn't fault it. Delivered very fast between capital cities. Will be back for sure and highly recommended.

I have just sent a review some minutes ago T.M.Gray please refer previous review I do not see the point of writing a second review

I ordered what looked like a height adjustable sign as show in photo. Seems like it is one that is higher. If you look at the photo the extender is almost the same length as the base rod. That is not what I received. Of course, when it arrived it was nothing like the picture but a lot shorter. When contacted, was told to return the item and there will be a 20% restocking fee which would be waived on a $10 item. $35 postage which I won’t get back. They said the measurements provided in the listing is correct. The photo is deceptive and it wasn’t...

From a mobile view it’s the best I’ve seen; they pack a lot of information on one page which is really easy on the eye, love the moving product pictures they drew me in to my next purchase, it’s great to click a category and see the range with specials first, just beautiful and my product that arrived was what was written on the website thanks for the metric measurements too! The best online experience I’ve date had to date.

The Suggestion Box arrived around 1 week later and I was very happy with the quality of the product and service from Slimline Warehouse. I have recently bought a product by a competitor and Slimline's service and follow up was far superior. I will tell my friends about your company and wouldn't hesitate in using you again.
Kind Regards
Rod Larkin
Tea Gardens, NSW

I ordered two magazine racks and these items arrived so fast within 4 days with great quality. I definitely will come back again and really recommend this shop :))

I THINK THE HEADLINE SAYS IT ALL although the profanity was removed. I ordered my goods which have never been delivered. I have called up on three separate occasions to chase up. No notes in system and they wont give my my money back. Essentially I have paid for goods never received - Thieves!!!!!!!

I just wanted to say YOU GUYS ROCK!

I placed my order with you on Friday from Western Australia and the order arrived on Monday! Do you have a warehouse in Perth?
With all the Covid stuff going on I'm blown away how efficiently you got our order to us.

The product I purchased is exactly what i was hoping for and i believe it was for a reasonable price.

Thank you very much.

Very easy website to navigate with prompt service. We had a part missing but after a quick phone call, it was soon located and shipped out. Great after-service is definitely the sign of a professional company. Would definitely use them again.

Items arrives quickly, and a brief product mix up resulted in correct items dispatched with only one day delay. Customer Service Team (Melroy in particular) was exceedingly professional and responded to every call and email with speed and efficiency. Highly recommend - would use again without questions. Thanks Melroy for your awesome service!

they are unhelpful they have received the goods back and still want to keep my money for 28 days before crediting me and then are only refunding a portion of it and not the full amount even after I had to pay for freight to return the goods - do not use these people - do not buy from them and do not expect any decent service from them if you do - REALLY BAD EXPERIENCE!

Ordered two products. Shipping address was not taken correctly so I got an irate delivery man ringing me standing at the at wrong address trying to deliver my goods on two separate occasions when they had the wrong town. Finally sorted that out & 1 item turned up & didn't fit but they would not return the product and shipping cost me more than the product itself because the flag holders only fit their particular flags & the 2nd product honestly does not appear to be great quality. will not be using this company again. customer service was not all that polite either with my concerns.

Extremely helpful to deal with. Alyssa's prompt & detailed calls and emails ensured we received the product best suited to our needs, and in a timely manner. Great stuff Alyssa! Complete customer satisfaction from my end! Hopefully your management reads this and is aware of your efforts.