KM Heating & Cooling Plumbers

This is a a scam company - avoid at all costs. Our air conditioner would not turn off so I contacted KM Heting amd Cooling. After arriving late [Name Removed] asked for a ladder and then informed that 2 bits (which he showed us - don't know where he… Read more

got them from or where they went!) required replacing which would take about 6 weeks. He then wrote out the invoice for $220 (which I had agreed to on the phone) added 10% GST (which was supposed to be included in the $220 as per phone call) and then added 4.4% credit card fee as we were paying by card. Note: [Name Removed] asked to be paid in cash. (Total $251.58) Some days later we received a quote by email for repairs totalling $3740 which was far more than the air conditioner and installation originally cost. We then called another company - they came out and fixed the problem immediately - the remote and the aircon were not talking to each other and had to be reconfigured which took about 5 minutes. Still awaiting a reply to my email as to how they arrived at the repair cost of $3740. There were four different companies involved with this scam transaction - KM Heating and Cooling (invoice); Heating and Cooling Plumbers (quote); Kleanmaster Pty Ltd (credit card)and Fresh Air Heating and Cooling Enterprises (credit card statement)

I booked a service with KM Heating and Cooling for my Bonaire ducted heater, which occasionally required a power cycle to start. The unit is under the house. The technician, [Name Removed], provided an absurd diagnosis, claiming that repositioning the switch would resolve the issue because my body heat near the unit was somehow affecting it. This… Read more

explanation is utterly nonsensical and demonstrates a lack of expertise. Not only was the call-out fee very priced, but the service was also unprofessional and ineffective. Save your time and money—avoid this company at any costs.

AVOID – Avoid at all costs: They sent someone out to check the EVAP system. The guy called Joshua said the system is broken and could not be serviced, asked me to pay $416 and gave me a bank account with the name Plumbers & Electricians. I said it was too expensive just for a checkup and agreed to pay $260. I asked for an invoice so I could claim back the… Read more

tax, which they refused to issue. The guy became abusive with text messages called me names like "dumbo" "disgrace" "pathetic" "dumbest person". So I blocked him.

Avoid - will rip you off – Scam company. Attended to domestic with multiple jobs needed doing. The guy who attended did not seem interested in trying to repair anything but just wanted to push selling new replacements. He did not do some of the things he said he charged for (over $1000) and the bank account I was asked to pay on the spot was not in the same name as KM… Read more

Heating and Cooling Plumbers but Plumbers and Electricians PL. The invoice was in another name again 'Heating and Cooling Plumbers PL', with no ABN and no Plumber's License. Avoid this scam company.

Legal action culminates – Our VCAT claim against [Name Removed] trading under the names KM Heating and Cooling and Airvolution was successful, and an order was made for him to refund us with costs against him. Unfortunately, VCAT has no power to enforce an order and as a result, Chapman seems to discard and ignore all VCAT orders (he did not attend the hearing). We… Read more

promoted the order to the Magistrate’s Court who then gave us a court order for the Sheriff’s Office of Victoria to seize property to cover our refund and extra accumulated costs. This whole process is not for the faint-hearted, and I can understand why most people would not have the spare time to devote to the full complicated legal process to obtain a refund, thereby letting the pay-up-front scam continue. Earlier this year I was contacted by a fellow victim who almost lost about $1000 but was saved when his bank managed to reverse the payment, so this is evidence that the KM scam is still active. I would love to see the KM and Airvolution companies shut down, but it would probably require concentrated and expensive legal action. I can only hope that this page contributes in some way to help people avoid the KM scam.

DO NOT USE - WOULD NOT RECOMMEND – Unqualified trades people, DO NOT USE. They are not local to you!!! Scammers. I was told a part of my heating unit was faulty, I paid hundreds of dollars more that the part costs to have it replaced without my heating unit issue fixed. I’ve since had a qualified plumber come out to look at their work and who confirmed the part wasn’t actually even replaced.

!! CHECK REVIEWS BEFORE BOOKING!!! – Called them to come look at our gas log heater as it wasn’t staying lit. Was told its a $185 call out fee. [Name Removed] came, looked at the heater for 30secs and told us it’s going to cost a minimum $750 to repair. No work was done and the call out fee was not inc gst so it was over $200. We got a second opinion, paid $150, all our heater… Read more

needed was a clean and works perfectly now. Beware of these sharks who will take your money for nothing!

* they just sent me a text for a 2 year follow up on the heater for a service, so they are still operating*

Rude , dodgy no work ethics and biggest ripp off – We have been severely ripped off and no one is answering our calls Biggest ripp offs , rude and very dodgy!!! They will not answer your calls once the money is been paid and they charge at least 3-4 times more than any another in the market . Do not use them!!

Waist of time and money – Our floor heating was not working in part of our house, so We had a plumber come out from KM Heating and Cooling Plumbers (Troy?) and he spent perhaps 20 mins onsite. 10 mins he spent preparing a quote. The feedback we received from Troy was that: • He inspected our floor heating system. • He inspected the water pressure. • He attempted to… Read more

inspect the valve and said that three were ceased. • His feedback was for us to replace the entire manifold, $5416 + GST

When I showed him the back two bedrooms with skirting heating, he said quote “you should know” if its connected to the same boiler and stated that he ran out of time to thoroughly check the two rooms. So we paid the $313.50 for a twenty minute assessment that day and Troy was off.

Then when I had time on the weekend, I thoroughly assessed the valve and I (not being a plumber) UN-ceased the valve and flushed our floor heating system myself.

These guys are a total scam, because when I approached them afterwards, they hung up on me and have not answered one email.

Fraudsters – I contacted them via their website to only be quoted via SMS of 185.00 plus parts. I questioned this and this was confirmed. so the contract of terms set. On the day I was charged $253.00 only to be told it will cost 3000.00 to repair it. BTW, I wasnt home at the time, only my wife was, and when I have CCTV and the tech didnt even get a ladder… Read more

off his ute, so how was it diagnosed?? I call to complain, only to be hung up on. emailed,, no replies.

Fraudulent - Avoid, avoid, avoid – [name removed] visited us to inspect a faulty air-conditioning unit and took the $242 call-out charge. He cancelled the repair on the date it was due to be completed citing poor weather. He then became completely uncontactable. He promised several times to complete the work but never committed to a date and never turned up. He took days to… Read more

reply to phone calls and text messages and in the end stopped replying altogether. Everything points to him being happy to take the $242 call-out charge and not complete the work. When I contacted "head office" I spoke to someone externally employed in a call centre who said that she could not help.

This is the worst experience we have had with any home repair company.

I wish we had read about other people's experiences before using KM,including this Facebook group: https://www.facebook.com/KM-Heating-Cooling-Plumbers-are-Frauds-1354028044713982/

I can't recommend strongly enough that you avoid this company.

Should have read reviews before I dealt with this mob – Evaporative cooler was serviced by KM, the next day the cooler did not work, contacted KM and told it was a hot day and evaporative coolers do not work well on a hot day, I explained from 20 years of experience with evaporative coolers I know it was not working, I was told that a serviceman would contact me and the phone was hung up in my ear, no… Read more

contact details were taken, I emailed my concern no reply, left a phone message with person who serviced my cooler no reply

I suspect their guy wrecked our evaporative cooler – It had never gone wrong in 12 years, then we got it serviced, and after 3 or 4 usages, it stopped working. No fan...I peeked under lid, and water was jetting out the bottom straight down the roof - no hose on it. No water circulating. Perhaps fan burnt-out due to no water? I called Brivis. Original engineer at least called me back, and when I described problem said 'eh...something might be wrong, I can have a look'. No thank you!

Atrocious service – Do not use this company. I recently booked a service and repair. They didn’t service my unit and was charged a call out fee of $200 and then charged me another $100 for some silicon repair. The following Monday I rang to complain and the man who answered was extremely rude and hung up on me and will not return my emails. They take your credit… Read more

card details before they have done any work and charge you without consulting you. I am currently taking them to VCAT. Someone has even started a Facebook page complaining how bad they are.

Terrible – The guy comes late, gets on the roof, there for less than 5 min, comes down says I haven't got the part, now write down your credit card details. I said no, give me an invoice, so he eventually did, $250 to NOT fix anything and said I needed to spend $1500 for repairs. When I questioned him the office person became very very rude and demanding I paid or else. Terrible experience, please don't ever use these people

Scum scum scum – Had their guy com out with in 10 minutes of being there meaning the time he had arrived he told me motor was cooked. I asked how did he know this because he done it for 15 years. He wanted 2700 to fix it. Had a great guy check it $300 to fix. Don’t trust this company

Air conditioner not working after service – Air conditioner not working after service. Customer service abhorrent . $180 service fee to fix after paying $318 to service. First time use for summer. 1 month after service. Super upset

Scammers!! Fraudsters!! – Stay away from Rob and this company.. they are fraudsters.. scammers and liars.. the bad reviews tell the truth.. should have done my research! The type of people you see on a current affair!

Fraudulent and incompetent company avoid avoid avoid!!! – I made the unfortunate mistake of engaging this company to look at a non working rooftop evaporative system. They insisted on prepayment; this should have been a red flag. Near $300. They then went to the property and l was told it was not working! I knew that, wth. They then said that they would look around for another part for it, Despite… Read more

several attempts to contact them regarding the part they refuse to talk to me. Took my money fraudulently and then ran. Dodgy Dodgy company. Do not use this fraudulent incompetent company. ***

Unprofessional and crook company to loot people money – This company should be blacklisted. They make a false promise and get money from people without even touching the equipment. The plumber Jay came to my place and told me I will be able to repair your heating just replace it and pay me to show up fee 260 AUD. I made a mistake by not reviewing their services. Never goto to this thief. The customer care guy is disgusting.

GOODBYE – Rang this company to be met with a very rude and abrupt person. Only got to mention words "gas ducted heating,"response was "you are too early, only doing cooling thank you, goodbye" Didn't even give me a chance to say exactly what I wanted. So thanks for nothing. GOODBYE !!

DON'T USE THIS DODGY COMPANY – We had a leak in our solar hot water tank. A person came at the arranged time. He established the problem and said he would establish if the part was available and call in that afternoon. He required that we pay the very high call out fee and for his "labour" on the spot. He left the leak much worse than he found it and the area became flooded.… Read more

He made NO contact for 24 hours. Contact was via email confirming that the part was available and sending a quote for an excessive cost considering the job. We were required to pay 50% of the quote and then he would order the part! Sorry I didn't see the reviews first! Find another provider!

DO NOT HIRE THIS DODGY MOB – I hired Km to service my airco..absolutely useless..he only cleaned it I should've known better when he asked to borrow my ladder. I should've read the reviews. YOU'VE BEEN WARNED PEOPLE

Less than one star – Used this company to have a hot water service repaired. Wish I had read the reviews first. Unprofessional, unreliable. For your own safety and sanity do not use this compsny

Dodgy and rude - man was stoned! – If I could give less than 1 start I would have given them that, I called on Tuesday 5.30am and got an appointment Thursday 8.00am. After the guy showed in time, he appeared very tired as if he didn’t get enough sleep the night before, the first thing he said will you pay cash or card and he gave different prices than that we got over the phone. … Read more

He asked her to push the sofa for him.

He went to the back and said which machine is for the lounge area and we told him to switch the remote control on and you will know!

He told my wife to walk away from him while he working, he doesn’t like to work when someone is standing around, than she said she wants to stay around, he told her that she is rude all people in Diamond Creek and Greensborough are rude, he will quit this job because of them. He packed his stools and left.

He looked under the influence of substance.

We called the company to make a complaint, the person who picked the phone said they are a receptionist and will take the complaint.

Seems like a business that outsource trades men without any quality checks.

Very dodgy and all the review they have on the website looks like fabricated

Dodgy operators – We engaged this company to inspect our central heating unit today and found their work to be of extremely poor quality. We were over charged and were given incorrect advice and unprofessional service. We got a second quote and found out what they told us was inaccurate and were going to charge us for work which didn't need to be done. DO NOT USE THESE PEOPLE!

THIS COMPANY WILL TRY TO RIP YOU OFF! – We had these guys have a look at our ducted heater that had broken down. They charged $250 to tell us it needed a part changed. After 2 phone calls asking for the quote to fix it we finally got one 3 weeks from when it was looked at. The quote came through at $1265 which is about what the whole heater is worth. I then got a quote for the part… Read more

direct from the supplier. $149.50. Put $100 on for an hours labour to change the part. Total of $250. Fair to say this company is an absolute rip off. I wish we had looked at the reviews before we called them and wasted the $250 for the initial appointment.

Disgusting – I only got as far as a phone call with this lot, Phone manner was appalling, nasty and aggressive. I’d rather pay more money than deal with people like this

Rude, expensive – Actually, borderline aggressive. I ended up paying more for a repair than the whole heating system cost me... The people I dealt with were rude to me and my wife. Will never use them again.

Do NOT use this company! – Utterly poor service. I wish zero stars was an option, I hated giving them even 1! Plumber did not finish the job properly. Company rude and not receptive to feedback.

Beware – Called and scheduled service for my heater. Time and cost for the service confirmed, technician arrived on time. I started to feel somewhat concerned I was told that I will need to pay quoted price today. That was not an issue I was prepared for it. I was told that a flute needed to be changed as it was dangerous and the unit could explode.… Read more

I was shown the part. No issue. It had to be done. He did a temporary fix to last until the part was changed. Then asked nearly double the quote that was given to me verbally and in the text message. The technician said it is the GST, and I questioned that since what he was asking was way above the applicable. GST. I mentioned that normally quoted price includes GST. When he threatened that if I don’t pay the GST he will charge the extra amount which was well above double the amount quoted for the service because he put silicone on the part. I received the quote for the spare part several days later at an extraordinary price of $800 I tried to contact the company that is when I realised that the phone number is for the call centre and it is impossible to speak to anyone. I don’t even know who owns the company or how it is run. The receipt has no company name, no phone number etc. etc. just a piece of paper saying “receipt”

The revealing part is that when I called someone else I was told the part was put back the wrong way, no danger of explosion and the cost of the part will be nothing, as he has spare pieces.

This could have been a very costly experience. I am writing this in the hope that other people don’t fall into a very costly trap.

Get a Second Quote and Don't accept that you will be looked after – Service Tech was very good, pricing was deceptive and outrageously expensive. A $20 thermocouple was sold as a $150 spare part. After the visit the heater had to be disabled due to the CO2 reading being too high. Don't forget they add GST onto everything. Quote for replacement was $7,099, second quote $3,500 for same brand. Do five minutes of research to save thousands.

Expensive and ignorant visit – I paid $401 for the call out fee and 1 hour labour that achieved nothing. The "plumber" arrived knowing that I had requested a fix for a leaking hydronic radiator valve and a pressure check of the system. He spent most of the time taking photos, sending them to someone more knowledgeable and seeking advice on the phone. He clearly didn't know… Read more

what he was doing and I was pleased when he left as I was concerned he would do damage to the system e.g. by using a lot of force to undo old copper pipe connections (to release pressure in the system when there was a simple pressure release valve that he failed to notice!). The end result was a recommendation for a very expensive, and probably useless for my problem, power flush of the system, an incorrectly adjusted system pressure and no fix for my leak.

Absolute nightmare! – Long story short: Booked a guy to do a repair on an intermittent issue on my heater. He arrived late but said he found the issue and replaced a $400 part. Two days later the exact same issue was there. Company said it was a new issue and I would have to pay a new call out fee. Consumer affairs agreed I should be refunded but the company only… Read more

wanted to refund the labor only! Had to go through VCAT to get my money back and after massive effort and dead weight silence on their end I finally got my money back plus all VCAT and sheriff fees resulting in over $1000. Poor quality technician, terrible customer service when calling the phone number and basicly impossible to talk to anyone actually in charge of the company. Was like dealing with a phantom!