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Mycar (Kmart Tyre & Auto Service)

Mycar (Kmart Tyre & Auto Service)

2.7 from 1,366 reviews · View Statistics

Reviews

  • Product Quality
    3.9 (463)
  • Return Claim MadeYes (11) · No (463)
  • Transparency
    3.8 (470)
  • Customer Service
    3.8 (500)
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helen m.

helen m.Greater Melbourne (Inner), VIC

Honest

published

The guys were quick and efficient , and assessed my car after my concerns , and let me know that there were no issues that needed urgent attention . I truly appreciated the honesty !

Transparency
Customer Service
Incentivised ReviewNo
Store LocationBrandon Park
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John L

John LMandurah

  • 2 reviews

Highly professional

published

Very pleased with the first class service and friendly staff at MyCar in Mandurah.
Francis and the team are courteous and helpful, giving you the confidence that they’ve looked after both you Andy your car.
Will definitely be visiting again when needed and 100% recommendation to friends & family.

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMandurah WA
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1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi John, great feedback!! thank you for sharing:)

Dawn

DawnMid North Coast, NSW

Great fast service

published

Dropped in this morning to my car Toormina just needing a screw as my casing was falling off done straight away and with a smile thank you my car Toormina

Product Quality
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationToormina nsw
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1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

thanks Dawn, really glad we could help out:)

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Kathleen

Kathleen

  • 2 reviews

Reliable Friendly Service

published

I find MyCar Casula to be friendly, reliable and provide excellent service. They are always honest and explain all required work in full detail. I have no hesitation to recommend them highly.

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCasula NSW
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1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

thanks Kathleen, appreciate you sharing such great feedback!

CFJackie

CFJackieSydney, NSW

  • 2 reviews

Will never go anywhere Else

published

This is the third time MyCar at Narellen NSW, have serviced my car. They were recommended by a neighbour.
Each time has been great service, they tell you everything up front.
They do what they say they are going to do and their Customer Service is the Best. Special mention to Scott from last service - Thank You. You receive FlyBy Points.

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNarellen
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1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

thank you so much for the great feedback, I'm sure the team will be pleased to hear:)

  • Verified customer

Unimpressive customer service

published

This review is about Canberra Belconnen Westfield's Mycar. The unsmiling staff at desk looked like annoyed seeing me. Anyway I did my car serviced there. After the car was serviced, Mycar person gave me a big list of unnecessary repair works, the total cost of doing those works may far exceed the current market value of the car. I sought advice from a friend who is a sort of car mechanic. My friend advised me not to do any of those repair works recommended by Mycar. I would never again go to Mycar.

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationCanberra Belconnen Westfield Mall
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1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Kabir, disappointing to hear of your negative experience. We would be happy to help should you wish to discuss further and can be reached at careteam@mycar.com.au or 1800 065 010 kind regards
care team @mycar

Mani

ManiPerth, WA

Customer Service

published
Incentivised ReviewNo
Return Claim MadeNo
Store Locationport kennedy wa
1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto
Bec Jayne

Bec Jayne Perth, WA

Soooo helpful!

published

So....you know your car’s not right....not due a service, making a noise, feeling sluggish, warning lights are on....My Car @ Warwick WA, squeezed me in straight away! I was expecting a big problem and bill, but they kindly fixed a vacuum hose that had come loose within the hour and NO CHARGE! These guys are who I go to for my servicing and truly made me feel like a valued customer today! Thank you!!

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWarwick WA
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1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Bec, thats such wonderful feedback!! I know the team at Warwick will really appreciate it.
many thanks care team @mycar

Words Worth

Words WorthCanberra Central 2601, ACT

Trusted Car Servicing & Repair

published

Braddon site of mycar has been excellent for our Honda's last service and repair. Wayne, Nate and the other mechanics have been friendly and professional. The pick-up/drop-off at home option was great! I did not have to sit around and wait. Car running the best it has in a year.

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBraddon, ACT
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1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Fantastic feedback for the team. Thank you so much, I know they will greatly appreciate the feedback! kind regards care team @mycar

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Stunned Mullet.

Stunned Mullet.Greater Melbourne (Outer), VIC

  • Verified customer

Friendly service, but a bit tricky me thinks ...

published
Incentivised ReviewNo
4 comments
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto
Stunned Mullet.
Stunned Mullet.

Thank you for the reply team.
From your comment, it seems that in fact it is the normal practice for MyCar businesses not to provide the written invoice to customers prior to accepting payment. Is this correct ??

MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Excellent and trustworthy service

published

Am very satisfied with this service in port Pirie SA. I have put booked my car in this shop a few times. Always prompt and reasonably priced. As a pensioner I can afford the services offered. Absolutely recommend this service provider

Transparency
Customer Service
Store LocationColes port Pirie SA
1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

wonderful feedback Norma, thank you, will make sure the team at Port Pirie are recognised for their great service. kind regards Care Team @mycar

The reviewer stated that an incentive was offered for this review

Eli

EliGreater Melbourne (Inner), VIC

Professional

published

I’ve been using mycar (formerly Kmart tyre & auto) in Doncaster East for several years now, No matter how big or small the issue each time I have been impressed with their professionalism and honesty.
My most recent experience was no different.
I would recommend mycar in Doncaster east to anyone who is looking to get their car serviced.
Thank you to the team

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDoncaster East
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2 comments
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Eli, I was worried when I saw the 1 star rating however very pleased to read your experience has been a very positive one. Thank you for sharing:)

MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Thank you Eli :)

Jen

JenGreater Melbourne (Metropolitan), VIC

MyCar Brunswick

published

Excellent, friendly service from Tony and staff at Brunswick service centre when I called in this morning without an appointment. Couldn't have asked for more. Thank you so much! Jenny.

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationBrunswick, Vic
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1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Jenny, thanks so much for sharing your great experience at this store. I know Tony and his team will also be pleased to read your post:) kind regards Care Team @mycar

Customer Service

published

Great service. Turned up to My Car in Belconnen Mall the first Saturday in February 21, just before closing time. Instead of being asked to come back another time, I was asked how they could help me. I mentioned that I have a simple question and was only expecting a simple answer. I was informed politely that I was incorrect. And the team proceeded to help me get rid of a squeak around my front right suspension and shock. I left there extremely satisfied with no more squeak.
A great thanks to the My Car team at
Belconnen Mall.

Customer Service
Incentivised ReviewNo
Store LocationBelconnen Mall
1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Rob, Thank you. Your compliments have been shared and the store team congratulated.
Kind Regards,
mycar Care Team

  • Verified customer

MyCar Bicton - stay away! Received a second opinion on 4 items they wanted to charge me for.

published

Went for a 2nd opinion from manufacturer service centre -
1.'leaky shock absorber' not leaking (MyCar quoted $450),
2.issues with gear box incorrect,
3.issues with radiator, incorrect,
4. oil 'leak' claims OTT

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Store LocationBicton
See all answers
1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto
Car Service / Repair Centres

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Jen B

Jen BPerth, WA

  • 5 reviews
  • 11 likes
  • Verified customer

MyCar Wanneroo: I have had issues with my car since they "serviced" it

published
Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationWanneroo
See all answers
3 comments
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto
Jen B
Jen B

Hello there. I emailed the RAC report to the address that you asked me to. Is there going to be an outcome of any kind?

MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Bad alignment and bad customer service

published

Customer service was not great and the alignment I paid for was not done.

After the "alignment" the front and rear toe were out of spec and the rear camber was way off. I got another alignment elsewhere and they fixed everything in 30 minutes.

This tyre fitting and alignment was only meant to take an hour, it was booked in online several days earlier. However, one hour became 2 which then became 3.5 hours.

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationDrummoyne
See all answers
1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto
Wendy J.

Wendy J.Greater Melbourne (Metropolitan), VIC

Great honest service with a smile and proper explanation of everything!

published

Tony the Manager at Northcote was terrific today. I got very good and honest information with options for solutions, all clearly explained. How good is that? he doesn't talk down to women and offer empty and rubbish responses - you should sell this car - i have been told this before - But not Tony.

I'll go back and back go this place if Tony is there as the Manager. He and his team did a first rate job and the price is so much better than the car dealership who misrepresented problems with the car and charged outrageous prices in comparison to Mycar Thank you Team.

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationNorthcote
See all answers
1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Wendy! that is such great feedback for Tony and his team. I will surely share this with Tony to ensure he is congratulated. Really appreciate you taking the time to share to :) thank you, care team

Michael S.

Michael S.Perth, WA

Honest and excellence

published

Have been going to kardinya WA My Car for number of years and have been excellent. This time i send my Nissan Xtrail for log book service because the Nissan dealership that i normally went have changed. And i can say that after the service its better than when its serviced by Nissan! I dont know much about car but i know when it feels nicer. And the team at Kardinya is also honest. They found my $50 stash and let me know its there. I dont know about other My Car but the Kardinya one is 4 thumbs up

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationKardinya, WA
See all answers
1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Awesome feedback Michael, thank you for taking the time to share:)

Ray L.

Ray L.South East Queensland, QLD

Great service

published

Had my accord serviced again every six months keeps my car excellent condition could not get better service than receive from Paul jessy and staff ray always helpful and polite

Product Quality
Transparency
Customer Service
Incentivised ReviewNo
Return Claim MadeNo
Store LocationMy ommaney
See all answers
1 comment
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

HI Ray, this is great feedback, thanks so much, we have passed this feedback onto Paul and the rest of the team, glad your accord is running so well and in great condition. Thanks

Page 1 of 69

Questions & Answers

Kenneth skeels

Kenneth skeelsasked

Had my daughters honda serviced today. Mostly satisfied. As it took barely an hour am i to believe, tires rotated, full service, road test, and 80 point vehicle inspection happened., just curious. Thank you, ken skeels.

3 answers
Jen B
Jen B

In my experience the work has been rushed, hence the overheating car on the way home as the coolant flush wasn’t performed fully.

MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Kenneth, thank you for your post, I would be happy to assist you in any way should you have any questions about the service received to your daughters car. You can contact us on 1800 065 010 or by emailing us at careteam@mycar.com.au

MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Jen, would love the opportunity to look into this for you if you wish. You can reach us on 1800 065 010 or at careteam@mycar.com.au

Jodi F.

Jodi F.asked

Can you pay with Afterpay

1 answer
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Jodi, Thank you for contacting mycar Care Team. Unfortunately, we do not currently offer After Pay but you may use ZIP Pay.
Kind regards, Care Team

Nicki D.

Nicki D.asked

Sorry my details for question about veloster i Nicki Vos 0488864254

1 answer
MyCar Tyre & Auto
Care TeamMyCar Tyre & Auto

Hi Nicki, thanks for providing the additional information, I can see you previously went to the Helensvale store, the best thing would be to give them a call directly on 07 3215 8318. Please let me know if you require any further assistance. Thanks

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