Mycar (Kmart Tyre & Auto Service)

Called and gave my rego to order 4 new tyres. Told I had to pay via a link they sent via text or they couldn’t make an appointment. Went ahead and paid, arrived at appointment time. Went to do some shopping and got a call saying the wrong size tyres were ordered and the only ones they have to suit are almost $200 more. I decided to wait till they… Read more

ordered the correct size at $100 more than I was quoted. Went to the next scheduled appointment two days later, 15 minutes later was informed that they couldn’t find the lug to remove my tyres so couldn’t do the job. Oh yeah. That payment I made via the link. I waited over a week to get it back. Had I not called asking where it was after 5 days, who knows how long they’d have been earning interest on it. Go anywhere else.

My car Epping. I previously left reviews here, but they seem to have disappeared, so I’m posting again to warn others. Please be very careful dealing with the two guys at MyCar Epping – they appear to be related. I attended to have my alternator replaced and was quoted $1,300. From my knowledge, the alternator itself costs around $570 (even… Read more

allowing up to $700), and the job is relatively straightforward, especially when it’s on top of the engine.

I declined the quote, purchased the alternator myself for $570, and had it replaced through Lube Mobile for $250. Total cost: $820.

That’s a significant difference for the same job. Based on my experience, I would strongly recommend getting a second opinion before proceeding with any work here.

Asked for a FULL SERVICE... Got car back sparkplugs WERE NOT changed, power steering fluid WAS NOT topped up, the level wasn't even registering on dipstick, hole in exhaust WAS NOT identified, oil was not changed, nothing was invoiced except 2 new… Read more

tyres, and "Labour". VERY HARD to believe. Ended up getting a refund on labour after raising with head office.

During a log book service of my 2016 X-Trail in August this year, the mechanic broke the supporting clips for the air filter ducting. The damage was pointed out to the MyCar manager when I presented the car for a rego inspection 2 weeks later. I was… Read more

advised that he would order replacement ducting. I rang the workshop a week later and was told the items were on back order and was assured they would ring me once the parts had arrived. As I hadn’t heard from them by early October, I complained to My Car Customer Care. An obviously computer generated “we’re sorry to learn, blah blah,” and a promise that the complaint has been “escalated for further investigation”. That was on the 8th October - a month later and I’ve heard nothing! Perhaps I misread their email address; I’m now wondering whether it was: nocareteam@mycar.com.au? My advice - pay a few dollars more and have a real mechanic service your car.

Luke Mycar employee West Lakes branch went over and above. First trying to locate a hose part all suppliers in Adelaide then managed to fashion a hose from discarded material and installed. Fantastic service and very polite young man. Congratulations Mycar on having an awesome innovated employee Show details

Straight up, totally professional, don’t invent things you need to replace, unless you genuinely need to do so, for safety reasons. Part defective repair/ replacement required, for safety check, honest . Show 2 replies

I’ve purchased a few tyres from this company and always found them courteous and efficient…and competitive prices….but was quite shocked when I replaced a tyre that was damaged by an extremely large pothole and found out it was covered by their 12 month guarantee under road hazards….so they replaced it for $zero! No sneaky charges for fitting etc…amazing Many thanks to Shane at MyCar Sunbury… Show details ·  1

From reading the negative reviews they need new managers at their outlets. Hopefully that fat guy isn't still managing Armadale WA. Disgraceful I paid for a minor service & oil change & filter of my daughters car. The fat guy claimed the brakes pads were low & needed replacing plus 2 tyres were needed. I took it to Bob Jane tyres 100m away he said the tyres are fine & the local RAC franchise checked the brakes said there only 1/4 down. Show details

Won’t use North Lakes MyCar ever again! Worst customer service in Australia. Ordering the wrong parts and taken the vehicle apart without checking they ordered the correct part, then telling me it is at a point of no return. Then leaving me as customer without a car for 2 days. Next day their payment system got errors and they have no… Read more

alternative for payment. Making one out as a criminal despite the bank telling them they got errors on their transaction. Arrogant behaviour. Refused me to leave and pay online with my card. If you don’t have an alternative payment method when your system fails, understand that these circumstances are not at fault of the customer.

I think they are ok for very basic repairs such as replacing brake pads or doing a oil change. But I lost some faith in them when I had my wheel alignment done. First time, the steering wheel was definitely turned to the right when driving straight. As soon as I straightened the wheel the car would drive off to the left. Went back in and tried to… Read more

get it corrected but still not right. The car has some vibration in the steering wheel at higher speed which definitely wasn't there before either of the alignments were done. I'm wondering if I should just put up with it till the tyres need replacing, but its so annoying that I will probably just go elsewhere and repay to have the same job done yet again.

They do very well next things: - propose to repair/replace something what is supposed to work life time (eg replace timeing chain which is lifetime but they were saying we need replace timing belt). Mycar Tuggeranong. - do a service you do not need. When you a new migrant to a country coming to a country. People said you need to do pink slip. So… Read more

I'm coming in 2010 and saying please do pink slip. They ask what year is your car? I say 2007. They look each other and then one saying $37 will be ready 15 minutes to five. Next year calling someone else and the other place says your car is less then 5 years old you do not need pink slip. - They do spam your mail box very well, each time reminding you to leave negative feedback.

The repairs were kinda ok. But if I knew that mycar is ex kmart I would not go anymore to them. They make illusion of cheap service and make money cheating on you somewhere else.

Long story short. Took my car to the Cannon Hill outlet recently to get new tyres. With new tyres valve stems MUST be replaced for safety. Upon checking at home later 3 of the 4 were NOT replaced!. They were already 10 years old. Obviously hoping that I would not notice. Blatant and deliberate slackness. This was no 'oversight' like customer care… Read more

said to me. One missed but THREE! Take you car here at your own risk. Another car I took there a month before had 50% more pressure in the new tyres than the factory recommended...50%!..and on a small car. I don't think many people would check things as I do and who knows, this dodgy work might be common here. AVOID. A VERY shoddy outlet.

Attended Kellyville franchise for a tyre rotation and wheel balance. Service tech told me he didn’t rotate rear tyres but he rotated front tyres and balanced them. This was a blatant lie. I watched from the car park and all he did was check the tyre pressure. Also my drivers front rim was scratched and from that indicator I knew the tyres were… Read more

not rotated. So disappointed as previously they told me tyres didn’t require rotation or balancing. I am not impressed as part of the purchase package was 6 month tyre rotation and balanced. You failed your commitment to me. How many people do you do this too. I do not recommend going to the Kellyville centre they are a rip off.

Yokohama Tyre Store offers excellent service with knowledgeable staff and a wide range of quality tyres. Prices are fair, installation is quick, and customer care is top-notch. Highly recommended for anyone looking for reliable tyres and professional support.

This is a review of Roadside Assist you get free when you have your car is serviced at MyCar. Unfortunately it is the worst roadside assistance I have ever received. It is free and is very limited. I expected help but the policy is to deny help. Read your inclusions. Found a scraping noise driving, they would not send someone out as they do not… Read more

diagnose. Will tow to a My Car centre. The deflate indicator came on, would not send anyone unless I would state the tyre is flat, again do not do diagnostics. My Car uses a company called Digicall Assist. They informed me to read the policy. Do not assume that MyCar provides a road service or assistance that will be positive and decrease your anxiety. Definitely will look for other companies to service my car. As well no positive support for loyal customer.

I had a very frustrating experience with MyCar Helensvale. I clearly explained that my car’s air-conditioning had been regassed two months earlier and had already stopped cooling. I took the car in to identify where the leak was and to understand the repair cost. What was explained to me beforehand was not what was actually done. Instead of… Read more

diagnosing the issue, I was charged for another regas, had to return multiple times, and was eventually told there is a leak but they cannot fix it and that I should take the car elsewhere. I was even referred to someone who also said he could not repair BMW.

After paying and going back and forth, nothing was resolved. The main issue was not listening, poor explanation, and doing something different from what was promised.

I would not recommend this location for anything beyond very basic services like oil changes or brakes. If your issue requires proper diagnosis or clear communication, be careful — it’s extremely frustrating to follow up when things go wrong.

I took my car to mycar for a tyre repainail in tyre), cost $49, Sam said it would about 1 hour. Sam called after 45 mins, my car was ready for pick up. I opened my wallet to pay, Sam said it was all fine, no need to pay for the repair. The service, friendliness made it a great experience. Show details

Took my car to mycar South Melbourne to have a simple nail removed from my rear tyre. When I picked the car up, I noticed the rim on that same wheel had been badly scratched and dented. This was extremely disappointing, as all my rims had recently been professionally repaired and were in perfect condition before this visit. I raised it immediately… Read more

with the staff member on duty. He inspected the wheel and even pointed out glue/residue on part of the rim from the work they did, with the damage sitting right next to it — clearly not a coincidence. Despite this, they refused to take responsibility. The only “resolution” offered was a free puncture repair, which doesn’t come close to covering the much higher cost of repairing a damaged rim. I also have photos from before and after clearly showing the damage. Accidents happen, but how a business handles them matters. In this case, there was no accountability and no fair resolution. I won’t be returning and would be very cautious recommending this location if you care about your wheels.

Mycar Kangaroo flat, my daughter took her car in with a flat battery. She was told the alternator was low. Any moron with a multimeter could have checked if the was 12 or 14v while the car was running. Took the car somewhere else and replaced the battery. The car is now fine. They quoted her in excess of 600 dollars to replace a perfectly good alternator.

The Manager of My Car Queanbeyan doesnt know his job.Very arrogant personality .I booked my car in 5 days in advance with full payment in advance was told to leave the car for tyre replacement at 8am on Friday and it would be ready by 11:30 am .Went at 445 pm and the tyres were still not replaced .Was told to wait for 40 minutes.At 5pm saw the… Read more

car taken into the Garage and at 515pm the car was ready for collection wheel balancing and alignment circumspect (in 15 minutes)?Then to top it all the manager demands payment for the amount which has already been paid in full five days ago.He doesnt know whats going on making a fool of the public .In 15 minutes they have done a tyre change and wheel alingnment and balancing ? to top it all was his rude arrogant behaviour.

Booked in for 0900 after I was told the bookings were 2 hour blocks for a Roadworthy Certificate. I was on time at 0850, back at 1115, car not moved. Back again at 4.00pm, car still hadn't been looked at. Closing time was 5.30 pm so there was little chance it would be done. No communication, no phone call to advise me of anything. I took the car… Read more

back and drove back to my accommodation, nothing achieved. Very poor service and communication. Waste of my day.

I used to give them 4 stars but now I will give them zero if I could - they have caused the service light issue themselves when they fixed the brake light switch for me a month ago but now they are trying to walk away. They have fixed the brake light switch for me in Oct and accidently made the service light on. They promised that they would fix… Read more

the service light when I come back to do the yearly service in Nov/Dec. I agreed at that time as I didn't have to go twice and they also confirmed nothing wrong just a service light on and this can be fixed together with the service done in Nov/Dec.

This week we have paid over a thousand dollars for service and brake pads replacement however we found the service light is still on. We called them and they agreed they should fix service light on issue, we went back to the store however they suddenly changed by saying that there is a cam solenoid issue caused the service light on problem and we need to pay another $500ish to fix it. We have explained the history of this service light on issue, but from this point, the staff [Name Removed] becoming very rude and unacceptable. We have then explained to another staff [Name Removed]. [Name Removed] has had a check on my car and advised that this won't be the cam solenoid issue, it is a wrong model of break switch they have installed back in Oct and made the service light on. [Name Removed] have then ordered the parts and we went back to the store the third time within a week to have a right part model installed.

Guess what, they have tried the new parts today but service light is still on and they are trying to walk away by advising us that YOU GO TO HOLDEN DEAL YOURSELF TO FIX IT.

They have also made other mistakes on my car e.g. fog light relay.