Kmart Tyre & Auto Service rebranded to mycar on 2-June-2019 following the acquisition by Continental AG.
Don’t go to Altona meadows branch
Biggest rip offs, tried to say I needed a new head gasket, just the part was $800. Then took it to my bro in kawa mechanic who is a great mechanic and honest, he confirmed nothing wrong wth head gasket. The crap thing is, the car that gave me the breakdown looked like he was just following directions and felt bad.
The manager or owner is arrogant, the crap thing is they knew I was a single mother.
Excellent Customer Service and Car Servicing
Car Service pricing was discussed beforehand and very reasonable. Time frame provided was amazing and car servicing was amazing too. Any issues quickly sorted out by the amazing team at Campbelltown Mycar. Will be returning for furture work.
Clean and very on point with Coronavirus is mind ....
Tony the manager of the Brunswick shop is amazing! His whole approach to the coronavirus is excellent....attention to detail when it comes down to the safety of the customers and staff. Highly recommend going here during this pandemic. Tony will look after you!
- Verified customer
Up selling during social distancing
Took car in for a puncture repair.. nothing else as wanted to be out for as little time as possible due to social distancing rules etc... after waiting 35 minutes mechanic advised that car also need other work done and would I like this... advised no, just the tyre... was advised it would be another 15 minutes... another 40 minutes later my puncture was repaired... in total 1 hour and 20 minutes for a puncture repair after being advised they could go it straight away!!! I understand you need to drum up business but considering we are supposed to be out for essential services only I find it very disappointing that you would cause people to be out longer than need be or what they asked for...
Poor form My car Airport West. Will not return.
- Verified customer
I booked my car in for a service. 23/03/19 I had two tyres replaced and had a wheel balance within the next couple of weeks.
The latest estimate experience I endured (23/01/20). I had my car serviced, I asked if they could check the wheel alignment as it was veering to the left.
I was called to say the car was ready to go. I went to pick it up and was told I have to pay cash and they cannot produce me an invoice.
My partner and I were apprehensive about this and ventured to pay online, which seemed to be a bit of a drama as they were unaware t...
Poor customer service Mycar Arana Hills Brisbane Qld.
Poor service ,unprofessional i will not be returning.Lack of communication and customer service skills were severely lacking from this establishment. I will be taking my business elsewhere in this difficult time. Mycar Arana Hills, i suggest in the future you inform others that if you are unable to complete the work that was promised (i was informed 4 hours later ) that you tell your customers sooner.
Poor Customer Service and tried to rip me off for pink slip
I booked a vehicle inspection at mycar macquarie centre. The guy over the counter had left me to wait over the counter for at least 15 mins. On the day of the appointment, I was asked to go and change many parts or he said I won't be able to renew my rego. I've decided to take it elsewhere and got it inspected without having to replace a single thing. I know this is a difficult time for businesses but ripping people off is next level! Beware!!!
Recently went to Mycar.
These guys are true professionals & won't trust my car to anyone else.
John and Paul and the team really take care of the customer & their vehicle.
Thanks so much for your passion in doing things the right way
Fast, friendly service
Marrickville Metro guys (Indra & George) demonstrated great customer service skills & went out of their way to help me at very short notice. Could not fault quality of their service & am VERY appreciative. Thanks guys :)
The team at forest hill, were very helpful . my car had not been used or serviced for some time. They quickly found the several items of concerns that I felt were causing me to worry about using the car.
I am a handicapped person and became concerned with irregular engine operation. They were up straight with what would be needed and the time to be required. They were very clear on likely cost, and stuck to it.
My thanks go out to all the team and I will continue to use their service.
Always Great Service
I don't know about the other branches around Australia but I can tell you the guys at the Marrickville shop are doing it right. I have used their service on a number of occasions and I have always found them to be second to none.
The car always runs like a dream, the price is affordable and the staff are extremely polite and courteous despite always being busy.
I wouldn't hesitate to recommend them to anyone.
My car point cook
Took my car to my car they didn’t fix it in the end dropped it off at about 8am they didn’t keep me in formed the whole I rang them at about 4pm and nothing got done. Poor customer service I won’t go there again no way I don’t recommend imy car in point cook to no one I know.
Thanks Trevor and the team MyCar Southland
Went into Ktas Southland no appointment spoke with Trevor he give us a competitive price on a set of 4 new tyres did a better deal than a quoted price we had suggested the best tyre options for our vehicle lucky to have them done within a few hours highly recommend the customer service from both Trevor and the team
Poor / expensive General service
Have been a customer of Kmart tyre at Arana Hills, for a couple of years, unfortunately it gets less quality and more expensive and not in customer’s benefit at all. Had my car there for general service recently, when I went to pick up my car, not all tasks done , although the invoice included $250 Labor fee, asking me to take my car in a month to have the rest of them done which could have been done Easily on the same day , and obviously being charged for another labor fee. Not happy at all .
I had a flat on Sunday, went on Monday afternoon, made no appointments or bookings as such, just walked in, spoke to service personal about my flat, I pulled it out of the boot of my car, they took it in, have a look at it, fixed it and put it back on my car, placed the spare donut tyre back in the boot of my car, at the end of it all, My Car Kmart did not charge me anything, I am surprise and happy.
First time at Mycar Port Adelaide pleasantly surprised Leo really knows his job and he has a strong team backing him up [ Rob Mal and Corey ] I would throughly recomend them Phillip
The reviewer stated that an incentive was offered for this review
Over-priced and Under-serviced
Riverlink Shopping Centre - Ipswich.
Their "essential service" does not include an air filter or a sump plug washer. Their wiper blade replacement cost $70 and replacing a number plate bulb cost $18. They recommended replacing a timing belt which was 34,000 kilometres and 2.5 years old.
Mechanics that prey on non-mechanical savvy customers still exist.
Serviced my car at mycar.com.au under the leadership of 'D.J.' and co. at Redbank Plaza, Ipswich. Excellent service and value for money. They completed the job promptly without rushing it through (Always a concern for customers when the mechanics have a lot to do.) However, I would have liked it more if someone was employed to give the car a 'quick wash' so that it presented better when a customer collects it. They perform this service at Honda Service Center where I would otherwise usually maintain my car. This would be a real vote winner from...Mycar customers. Also, I have a squeaky clutch pedal that could have been lubricated and I think I mentioned this but it got overlooked. Nobody's perfect,but otherwise satisfied with the job and will probably take it back again.
Customer service was second to none
I took my SUV in for a service before we headed down south for a family getaway in very late November 2019. Jared from Mycar Clarkson WA called me and let me know the car needed extensive work (we already knew we needed new brakes and a full service), he also told me I needed new tyres. I had thought they may say that but was not prepared for how expensive it would be to do everything that needed to be done right before Christmas. Jared picked up on my shock and said he would do all he could to get the price down from $1300. I authorised them t...o do the work. When I went to pick the car up I saw Jared and he said he had a surprise for me...he had managed to get my bill down to just under $1000 by taking it upon himself to research tyre prices and match the best price in the market for me. I was so grateful to him, he didn't need to do that he could have just had the work completed and not worried about saving me money. He was so happy when he told me he managed to find a great deal on the tyres and so he could match it. I was beyond happy with the customer service and the quality of the service completed on my vehicle.
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Questions & Answers
What payment methods dose my car accept
Hi Brendo they seem to take most credit cards and cash as well, their tyres are normally a competitive price, but be very cautious about their free tyre rotations and free ballance, they seem to me as a means to get cars back in so that they can find or invent faults to fleece their customers.
Hope this helps
What if a quote is way more than originally told
Would definitely go somewhere else. There is a good reason you are requesting a quote and they should know what questions to ask you in order to quote properly.
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