Mycar (Kmart Tyre & Auto Service)

With claims of providing "expert servicing by our highly trained BYD (beyond your dreams) technicians" offering a "high standard of service and care", I mistakenly thought my local Mycar would be a good choice to replace my car tyres, so recently booked in and paid in advance because they had to order new tyres in. Everything seemed fine until I… Read more

noticed the "highly trained technician" had jacked up my car using the front and rear suspension control arm bushes as jacking points, rather than using Mercedes Benz factory designated jacking points located on the reinforced rocker panels at the sills. Control arm rubber bushes are not designed to take the full weight of vehicles and is a known weak point on MBs because they're fluid filled and prone to splitting and leaking even with normal use, let alone loading them up with the full vertical weight of a 1500kg car. To make things worse, later inspection showed the removeable plastic swing arm cover beneath the rear control arm was damaged as a result of using it as a jacking point. When I spoke to the technician about my concerns he said the workshop lift used to fit tyres is not designed for sill jacking points and vehicles fitted with tyres at Mycar Toormina were always lifted this way. However, a simple online search shows mechanical engineers and Mercedes experts alike overwhelmingly warn against using control arms as jacking points because they are easily damaged, as they are mostly aluminium arms on modern cars with rubber bushes and the force of the full load of the vehicle could easily compress the rubber bushes, deform the arm and suspension components, affect steering and cause premature wear. The technician later admitted the workshop does have the correct two post lift suitable for vehicles with sill jacking points like mine.....so go figure! So the upshot is - what I thought would be a straightforward, risk and hassle free experience from a company of "experts" who "care", has ended up being one of frustration and anxiety as to whether more damage has been done to my car in addition to what is apparent so far. This experience has certainly been "beyond my dreams", but for all the wrong reasons. My advice to others would be to avoid this "caring" company of "experts" altogether.

Took my car for a service when i got the car back it wouldn't accelerate took it back to mycar and had to leave it there for another day cause they didn't know what was wrong they broke the engine cover and the water bottle and i was told i needed 10 thousand dollars worth of repairs i got some of the things fixed ,1400 dollars later the car came back worse then it went in sorry but i would never take my car back there again Show details

Car service – Great reliable place to get my car serviced. The guys are very friendly and always do a great job Show reply

Cheerful, Obliging and Torough Service – Wonderful service at the Box Hill branch with Kah Shin and Tina who fixed the rear windscreen wiper blade on the spot, as well as adjusted the car clock to summer time. They are always so cheerful and obliging. Show reply

I booked my car in for annual service for 8am and the staff were available on time. I was advised promptly on completion by Dan, that my car was ready to be picked up. I was very impressed with the service that I received. I would recommend Mycar. Show details ·  1

Brought my car down for a nail removal on one of the tyres in Templestowe. I was served by Brady who was quick, and efficient in removing the nail and any patching up that was required. No issues with my tyre and just great service. Highly recommend going to Templestowe My car for any car servicing! Cheers :) Show details ·  1

Having visited MY CAR HELENSVALE, QLD, early in 2025 for a tyre repair this was my second visit to this company. I had a large bolt in one of tyres and they repaired it with a plug. Unfortunately, sixteen months later when driving, my car was telling me to "check your tyre pressures" and the same tyre was flat and the plug only half inserted.… Read more ·  1

Thankfully, a kind person at a service station had been able to fill my tyre to enable me to get to MY CAR at Westfield Helensvale, Queensland.

I arrived just after 10.20am, within ten minutes the car was on the hoist and a replacement tyre installed. Within 25 minutes I could leave. I was very thankful to the staff at MY CAR HELENSVALE for immediately helping me and being so time efficient. I can only say on both visits to this establishment I was totally impressed at the immediate service I received. Thank you!

TUESDAY, AUGUST 28, 2026

I recently had a new starter motor put into my car from the guys at the Joondalup Mycar. The guys were great and the car is doing awesome. Ive been here a few times for various reasons and have never had a problem. Thanks again guys. Show details ·  1

Just called them up as there is one local to get my front wheel alignment done, on hold for ages (over 5 minutes) then a female answered, asked her to book me in for a wheel alignment and put me on hold again for ages?? Like what is going on? So I went elsewhere, hopeless. Show details

I recently had the spark plugs and coils replaced at mycar. I checked under the hood to find the plastic engine cover now has a large split in it that wasn't there before. The car is older, but well maintained. Nobody mentioned anything and its a large split. Disappointed. They could have got a replacement from the wreckers or at least mentioned that the plastic engine cover had got broken.

Booked online for a tyre and wheel alignment and paid the full amount upfront. About 20 minutes later I was called and told they were overbooked and had to cancel my appointment. The Warragul staff were friendly and called me quickly, but I’m now having to wait up to 5 business days for my money to be refunded before I can book somewhere else. … Read more

Luckily I have another car to use, but if I didn’t, I’d potentially be without a car for another week because of a booking that mycar accepted and then cancelled.

Very frustrating system. Taking a small deposit instead of the full amount would make much more sense.

charged $300 plus for a car service and said that the battery needs to be replaced [this battery was replaced by racq 1 year ago] as they took advantage of the non mechanical knowledge of a woman driving the car , i just tested the battery on load and it measured good battery and to make the service worse, they did not bother to clean the… Read more

battery terminals this company is using tourists to service cars or making a quick quid. a complaint will be made to the consumer affairs if they do not reumburse part of this lousy service

Beyond hopeless. Unable to change my tires because of wheel locks that are standard on a VW Passat, which last time i looked was a pretty standard car. How could they not carry a universal tool that covers this scenario? The "couldn't care less" manager who called me said that it would cost them "thousands" to implement such a system - well my… Read more

advice is invest in a system that doesnt leave customers like me annoyed having wasted their day and $50 worth of Ubers when you cant perform the ONE TASK you've been paid to do.

Brought it in for a basic service and it was returned with the dash lights full brights as well as the entertainments screen. The air conditioning control lights were not working also. The manager was argumentative and told me to fix it myself.

We have used my car cairns for many years. Recently we put in our ute for a 4WD service & let them know we were going remote. On picking it up they said there was a slight oil seep on the RH rear diff seal. To monitor it. Within 48hrs of leaving our… Read more

aircon fan belt had loosened. Then a month in to our trip,while we were remote, we noticed an oil drip from said diff. On cleaning it up I found a crack in the diff. We were 500klm from Newman WA. We now have to wait 3 weeks here for the part to arrive from 'over east'. This was obviously the cause of the seepage that they failed to investigate. We also asked for the brake pads to be replaced,which they didn't do ," as they were good for another 5000klm". Now they need doing too,in this vastly more expensive place. Will never use my car cairns again.

17/07/2026 -The men at Mycar Warragul Vic, are my knights in oily shining armour ! Pulled in with a flat tyre, they got right on it and fixed my dilemma. The boys detected a very unusual noises when they moved my car, which they were curious about. I explained that I had taken my car back to the dealership for an initial investigation which cost… Read more ·  1

$200.00. They claimed not to know what the noise was but could do more to work out where the noise was coming from etc, but that was going to cost me more money. Decided to get a second opinion. The major brand name Tyre and Auto service in Melbourne that I took it to did a test drive and diagnosed that my brake pads needed to be replaced, which I was aware of. They assured me that the noise was the brake pads so I had them fit new ones. They also said that the noise might still occur for a little while until they were bedded in. It didn't stop the noises! I am not a local, I live in the Western suburbs of Melbourne and I was due to return home the following Monday. So the best thing I ever did was to limp in to Mycar Warragul. One of the team ( Jake) said, I think I know what your noise problem is, he showed me, took about 4 minutes to diagnose. I was literally gob smacked. "Wheel bearings" which he promptly looked at and fixed!!!! Country boys know their stuff alright. God Luv Em! I would not hesitate to recommend their knowledge, capabilities, customer service and generosity. WELL DONE BOYS Keep up the excellent work. PS I give them 100 stars. Cheers Liz.

Beware of the claims - they don't care. All I wanted was for Head Office to forward an email to Nowra MyCar. Simples. I was told 1-2 days response. 10 days later - nil. Follow up to HO - 'nah call em on da fone mate'. But i want clear communications… Read more

please forward email so no doubts. 'nah, call em'. No response from Nowra. Complained to Head Office Management re 'customer first' mantra having a SAY-DO gap - do they really guarantee customer first or is it empty rhetoric. Their reply: 'nah, like we said, mate, give 'em a call on da fone.' MyCar, HO and Nowra store have zero-service score with me. Beware of the claims - they don't care.

If you want an honest and hard working mechanic go to AusFair MyAuto.I have an old i30 that needs sone caring. And Coby and his staff Reef have once again gone beyond professional service and have helped us changing the light bulb on the spot. We have done the last couple of services with them and will definitely keep trusting them with our car. Thank you once again Show details ·  1

Returning from Childers to Bundy, I noticed a tyre was losing air (warning light came on) I approached a couple of tyre places by phone & was told I needed to make an appointment earliest would be “a few hours”. No reflection on them but as I was going next door to another store (near coles), I dropped in and asked if Mycar had time to do the… Read more ·  1

repair. They did the job while I waited, removed the wheel, took the tyre off the rim, did the repair, balanced the wheel, put the tyre back on and took the car for a test drive making sure the inflation indicator had reset. All in all very happy with the service & when its time for new tyres, I will use their service

Not the first visit and never been disappointed. I’ve witnessed first hand how these guys always try to help and steer people in the right direction. Bought another 4 tyrs after looking around. Show details ·  2

Be very carful when purchasing Tires from this mob they will not honor there 12 Month road hazard warranty and if you complain to head office they will run you around forever saying they cant except the claim without the tire "THE TIRE THEY ALLREADY TOOK AND DISAPEARED" they did it to me took the Damaged Tire replaced it on my Rim and then demanded payment for the new tire or they wouldn't return my rim Show details

My first experience with Mycar was upsetting and extremely disappointing. I called and booked an appointment over the phone to have my tyres replaced, and I was required to pay upfront to secure the booking. When I arrived the next day, I pulled over beside the workshop because I wasn’t sure where to park and was hoping someone could direct me. A… Read more

young man approached, so I explained that I had a booking and asked where I should park. Instead of assisting me, he spoke to me rudely and abusively, telling me I had stopped in the wrong spot and needed to park in the mycar parking area. When I asked where that was, he pointed in a direction but continued speaking to me in the same manner. I went to the parking area, where he had also gone to retrieve another customer’s car, and he continued making comments about where I had originally stopped. By that point, I had had enough. I went into the office and told them I no longer wanted to proceed with the booking and wanted a refund. When they asked why, I explained what had happened. The manager’s response was that the employee was autistic and, while they were sorry, there was nothing they could do about it. It felt like the manager was using that as an excuse rather than taking responsibility for the way I had been treated. I understand that people may have different needs or challenges, but management should have appropriate safeguards and support in place to prevent customers from being spoken to in an abusive or disrespectful way. I then asked for my money back, but was told I had to contact head office because I had booked over the phone. I tried calling the two numbers they provided several times, but each time I only reached a recorded message and was prompted to leave a voicemail. At that point, it became clear to me that getting a refund would likely be even more frustrating than the experience I had already been through. I reluctantly went ahead with the booking just to get it over with. Lesson learned. I won’t be using Mycar again. Reputable businesses take responsibility when something goes wrong, but based on this experience, Mycar’s setup makes it feel like customer service and accountability are the least of their concerns.