Koala Sofa (2018 - 2019) Questions & Answers

Hi there! If you end up returning because the item doesn't suit, you are absolutely able to return it for a full refund within the 120 nights. However, due to your location, you would need to either drop it off to our Sydney warehouse or arrange for a courier to deliver it at your own expense.

If we made a mistake and sent you the wrong part or if anything was wrong with the order we would absolutely rectify this right away and you wouldn't be charged anything in terms of return postage or delivery fees etc.

I hope this helps!

Thanks, that's the main thing that's putting me off buying it - it would cost $400 or so to return it by courier if we don't like it, so the no questions asked return policy isn't as much of a selling point for us a few hours down the highway

Hi Chloe, I’m in the same boat, living in Canberra and unable to test it out at a store, risk buying it and then realising it’s not comfy. Did you end up buying another brand? I’m in the market for a 3-seater.

I haven't found the cloth too hot so far, but NQ summers are extreme, so I'm not sure how it would fair. In SE Qld it's fine. The mattress is firmer than it looks and softens over time. The only downside is that when it softens in one area, you can't just flip or swivel the mattress/seat pad due to where the zip is. You have to also take it out of its cover and flip it around. Mine has a firm spot in the centre over the bar as no one sits there which means there will be uneven wear over time.

thank you Anna

Hi Franziska, we are in QLD and do find the fabric too hot. Something cooler would be good during the hot summer days. It's a great sofa otherwise though.