Kodak Cherish C525

Six weeks and still waiting for a replacement of my dodgy monitor which is still under warranty – It has been six weeks since my Kodak C525 stopped working. The Parent Unit won’t charge properly and no longer holds and connection to the two cameras. I have sent so many emails. Only after a review on here did I get a reply which said they would organise a replacement and to let them know if I didn’t have an update in a week. It’s now been two… Read more

weeks now since then. No update and no reply to my daily emails asking for one. The ‘customer service’ is a joke. Avoid Kodak!!

Oricom customer service 5 stars – I have a c525 monitor that was working fine, but parent unit stopped working, originally it took some time to contact Kodak due to a system outage, once I left a review they quickly got in touch. I was then passed onto Orciom and spoke to Daniel who was nothing but helpful, and understanding, he arranged for a replacement camera to be sent out under my warranty, next time go straight to Oricom for a quicker response. Show details ·  1

Camera and parent unit were great until the parent unit stopped working – I’ve had my Kodak cherish for 2 years and never had any issues. I like having a parent unit and an app. Since baby no. 2 is coming along I decided to purchase a new camera so I could see both kids on the parent unit. However the parent unit has stopped working, sporadically and won’t recharge. I’ve reached out to Kodak support multiple times and… Read more

they either don’t reply or I get a generic reply advising how to do a factory reset - which I cannot do since it wont charge or sporadically turns on. I want to get a new parent unit so I don’t have to buy new monitors, however I never get a reply from Kodak. Their service is quite disappointing. I won’t be buying from them again

AVOID! Worst customer service and faulty products! – This baby monitor was ok when I first got it. Set up was okay not great. After a few months the parent unit stopped working. I contacted customer service which isn’t the easiest and they ended up replacing both the camera and parent unit. One year one I started having issues again. The customer service is terrible. It takes weeks to get an… Read more

issues solved. This time they only replaced the camera and wouldn’t replace the parent unit. Received the camera and still having issues with the parent unit not working and not getting connection in my bedroom which is right next door to the baby room. Also the micro usb charging connection on the parent unit broke and the parent unit won’t charge. They kept wanting videos of everything not working and wouldn’t actually just replace the faulty unit. They kept avoiding the issue and trying to offer solutions which just weren’t working. They only reply to one email a night which makes it a really long process. When you use this for a baby/child every night you need a quicker resolution. Unfortunately I can’t afford to go out and buy a new baby monitor. I need one that works and does what it says. The background Audio on the app isn’t working and I can’t hear my baby cry through the night. I feel like a horrible mum. I feel stressed out. This baby monitor is expensive. Wish I spent $350 on a different monitor as this is not worth it. Avoid this company and product!!!

Worst customer service – When we first used the monitor it was great. The picture is good quality, so no complaints there. It's quite a noisy monitor, makes this clicking sound all the time, which often disturbs bub if they're not in a deep sleep and it has a blue flashing light which is also quite disruptive. My big issue is that after a while the monitor stopped… Read more

connecting to both the screen and the app, so effectively the whole thing is useless as I can't see my baby. I've contacted the customer support team and it took over a month to get anything resolved. There is no phone contact, so it's all done via email and it takes at least 24 hours for a response to each message, which makes the whole process very lengthy. They repeatedly ask for a log to be sent, yet despite following their instructions this does not work, yet they insist on asking for more logs. The whole thing is frustrating when you pay a premium for such a product, and we've been left us without a usable monitor for weeks.

In the end they passed us onto Oricom who must be the ones who produce the product, and their customer service was outstanding. They replaced the unit for us immediately. Do yourself a favour and just buy an Oricom branded one so that you dont have to waste time with the kodak customer service.

Expected much more – Range is a problem. Battery live is a problem Feel like taking it back for a refund. The camera is situated 2 meter from the bed and difficult to see. Night vision is poor.

Wouldn't recommend – I wouldn't recommend this product we have had nothing but trouble with it. It always stays in night mode. The monitor seems to go flat quickly. For the price it's not a good baby monitor. The first monitor got replaced with a new one . But the replacement monitor is just as bad.

Terrible terrible terrible – Terrible baby monitor. Parent unit makes.clicking sound and also when in VOX mode turns on randomly giving false alerts waking you up in the middle of the night for no reason. Customer service is equally as bad. Have been back and forward for two months being fobbed off. Such a waste of money especially at the higher end of the market. Now we need to save to buy a replacement as customer service show now sign of replacing. Shame on your KODAK!!

Lots of features – Lots of features on the monitor. Picture quality is great and I like the zoom feature. Good if you don’t have wifi and can still use it as well. Would be better if it had a separate wall mount as we move the camera during the day. Battery life isn’t real good but can’t expect too much. Show details ·  1

Horrible camera for what it costs – Terrible camera, the range was horrible, it froze, unable to switch between night and day mode. Customer service just as bad. 2 months later waiting for refund. No follow up Show details

Not able to get a replacement monitor – I have contacted the company to look into purchasing a new monitor as the one I have is broken. Disappointed they do not sell replacements would have to purchase the full set again.  Show details

Fantastic camera – Very clear picture both during the day and at night. Also pretty good sound. Small issues would be is it doesn’t come with stand so unless going to fix into wall you need to get one separately. Also the monitor won’t give you movement notifications you only get that on your phone. Overall being using for 3 months and love it and have recommended to friends.  Show details ·  1

Great for us but has some quirks that need to be ironed out – It’s great for us and does the job well. One thing to note is that it always shows the room temperature 3 or 4 degrees higher than actual temps.. otherwise I would recommend this monitor. You have to get a little creative to mount it but that wasn’t an issue for us Show details ·  1

Excellent camera and monitor for baby – Very happy with this. At the beginning the camera and monitor stopped taking to each other and kept cutting out but after some contact with Kodak and updates it’s all working perfectly now. Lots of great features and clear picture from camera Show details ·  1

The best monitor we’ve ever owned!!! – The Kodak c525 is by far the best monitor we’ve owned, having four kids, we’ve gone through so many monitors that have all seemed to loose coverage, stop working etc. The Kodak is super clear and in full color, you can control the angle/ tilt by the app on your phone making it soo easy to check up on bub. The sound is perfect and doesn’t cut in… Read more ·  1

and out like other monitors we have used. We absolutely love our monitor and recommend it to a everyone.

Great picture quality, most features are really good – The picture clarity on this monitor is a game changer. Crystal clear image in both day and night modes. I can even make out the kids breathing! Love the wifi option, and the signal strength when connecting to parent unit or mobile app is strong. I love the option of split screen or rotating between cameras in full screen. The menu is easy to… Read more ·  1

navigate once you get the hang of it, and the sound quality is not bad either. The negatives for me were only one camera's sound in split screen, I'd love if this rotated between cameras. Also I find the pan and tilt has a lag between pushing the button and the camera moving. The only other negative is the time it takes to connect to each camera when flicking between the two.

Great overall camera, would highly recommend for a camera that shows every detail with excellent clarity.

Perfect camera IF you don't want to know without watching bub or hearing bub how much noise they are making – Positives Brilliant camera, best picture I've ever seen on a monitor. Buttons are all clear and easy to use, no accidentally turning on lullaby's in bubs room. Love that the wifi is an option, you have a choice to use it or not. That is brilliant! Negatives Sound is rather bad and tinny, even with VOX settings all the way up so you don't hear… Read more

the white noise in the room. Makes it quite unbearable to have left on actually. Almost sounds static-y with bub not making any noise. Exceptionally painful. The light bar at the top is utterly useless, it shows if the camera is working or connected to various things, does not indicate sound in the room! Fairly sure all of those lights are useless, you'd know easily if something wasn't working without it. A small icon on the screen would suffice for most of them if really needed. This also means the light bar is always on and lit up. This light bar issue is the deal breaker for me. I need to be able to look at the monitor without having the screen or sound on to know if bub is chatting, crying or screaming. Just about every other basic camera on the market does this. (think Oricom as an example) which is surprising seeing as they share warranty and tech support with Oricom. I would have thought with such a smart, brilliant monitor, this would be either an easy fix, or something that would have been sorted from the start. So very disappointed, I really really love the camera's picture.

If its picture only you want, you aren't fussed about sound or knowing whats happening in the room without watching the screen/having the sound on, then this is a great camera.

One of the best baby monitors on the market! – We've got two girls, a 3-year-old and a 6-month-old, with our first girl we had another brand of monitor and found it didn't meet our needs due to low video quality, signal interference and lack of battery in the camera. After looking at what's available, we decided to try the Kodak Cherish C525. Three months later, we are so happy with it!! Here… Read more ·  1

are the main things we like...

Video & Audio Quality The camera and screen are 720p, so images are clear and can easily see baby's chest moving up and down. Night vision mode is exceptional, with a clear image even in a dark room. Pan, tilt and zoom features are great with a baby that moves around in the cot. Audio is clear and we can always hear sounds, however, have found there is a lag of close to a second with the audio and video signal...no big issue and just about all cameras will have a slight lag like this. The ability to speak to baby from the monitor is handy if they disturb and start crying.

Batteries We not only use this at home and travelling but also go camping on a regular basis. The fact that both the camera and monitor screen are battery-powered is perfect for us - we can have the camera on in the tent and keep an eye on the kids while we relax by the fire or at our camp table. We've even found that the battery life is greater than stated. Plus they are powered via micro USB so a phone power pack will keep them going for ages if needed.

Signal So far the signal has been excellent. We are in a single-story house, but I am able to have the monitor in my office and clearly see baby across the other side of the house and through three walls using the device's WiFi and when connected to our home network it is only limited to our WiFi signal.

Other Stuff We've set up the Kodak smart home app and used it a few times, but to be honest we use the monitor screen 95% of the time. Our second baby doesn't like normal lullabies, instead preferring guitar or classical music lullabies, so we haven't really used the built-in ones - however, they do sound nice and would've been perfect for our first baby who loved white noise. Haven't used the SD recording feature yet so can't comment on that. Temperature and humidity monitoring seem accurate based on other room thermometers (AC remotes and handheld thermometer).

What Could Be Improved Not much really! We love the unit and it's made keeping an eye on our second baby so much easier. The biggest thing is the sound it makes switching between daylight and night mode when opening the door to her room if it's dark - there's an audible click sound that has disturbed baby when she is only lightly sleeping. Also, the stand for the screen only has two positions - closed or open - would be good to have the ability to angle the screen more.

Not the cheapest unit on the market, but the quality is noticeable and you get what you pay for. Would we recommend the Kodak Cherish C525 to our friends? Yes, and we have!

Works OK – Sometimes it struggles to connect but overall it works OK. Had lots of issues when we first bought this monitor but eventually received a replacement which seems to be working better. Show details

Doesn't work and customer care close to zero – I dont usually write reviews but if there is anything that I regret buying for my baby, it was this camera. App works one day and doesnt work for the next 3. Monitor works if you are 10m close to the camera, if I go downstairs (20m) we lose signal and we cant monitor the baby. A nightmare. Ive contacted customer care and they reply one day and… Read more

then never follow up (so irresponsible when you are dealing with baby products). Stuck with an expensive monitor that puts me in distress every night. Not worth the money, better and cheaper options in the market.