Kogan Internet

Kogan Internet

 Verifiedkoganinternet.com.au
4.1

2,118 reviews · Statistics

PositivevsNegative
79% · 1,675368 · 17%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Adequate Speeds Yes (1,156) · No (258)
Value for Money
4.1 (1,593)
Transparency
4.0 (1,415)
Customer Service
4.2 (1,589)
See the Best Internet Service Providers in 2024 as rated by Australians on ProductReview.com.au.

Reviews

Kogan Internet2,118 reviews
TErry
TErryQLDSouth East Queensland, QLD
  Verified NBN 100/20

speed upgrade

I have been with kogan for well over 2 years now, Never had any issues in this time. I have just called to upgrade and this was completed in under 5mins over the phone. Great service and no contract! Show details
  • Thumbnail
NatusVincere
NatusVincereAU10 posts
  NBN 1000/50
Kogan
Kogan   DM   
More

Hi there, we'd be happy to get this sorted for you. We sent you a request for more information, privately, can you get back to us with the email associated with your account?

Maria Ugalde
Maria UgaldeVICGreater Melbourne (Inner), VIC
  NBN 50/20

Amazing

Amazing help from this amazing group of workers. I just thanks for the useful team. Highly recommended Show details
Rujan B.
Rujan B.NSWSydney, NSW
  NBN 50/20

Great customer service by Ganesh

Ganesh was really helpful in troubleshooting my internet issue. give that man a raise Show details
Cherie B.
Cherie B.SAMetropolitan Adelaide, SA
  NBN 100/20

Told I was on a dead spot by another provider!

Was told I'm in a deadspot by another provider, was charged $99 for unlimited. Had dead spots and paging. Changed to NBN Gold with Kogan in Jan 2024. Best thing ever. No laging, no interruptions and the kids and I can all used devices on the net at all times. Show details
Caroline M.
Caroline M.NSWSydney Surrounds, NSW
  NBN 100/20

Fantastic Worker !!

Jainish was very professional. he answered everything I had a problem with and solved all my problems. I wish I had this worker all the time He is absolutely patient and wonderfully helpful and has beautiful English! 15 out of 10 stars!! From Caroline M. Show details
Nanda Jjang
Nanda JjangNSWSydney, NSW4 posts
  Verified NBN 50/20
Value for Money
Transparency
Customer Service
Kogan
Kogan   DM   
More
Jeremy
Jeremy
  NBN 100/20

A+++ Great Service

Have been with Kogan a few months now. It's been perfect and have had no issues. Thanks to Mayur today who helped change my payment details! Show details
Kelly K.
Kelly K.VICCentral Highlands and Goldfields, VIC
  NBN 100/20

Very reliable

Very reliable, good speed, no hassle to get in contact with them. Show details
Value for Money
Transparency
Customer Service
MIKE MAI
MIKE MAI2 posts
  NBN 100/20

Good product and value pricing

Good product and value pricing. Good service. Kogan internet is quite good. Show details
Emmanuel P.
Emmanuel P.VICGreater Melbourne (Metropolitan), VIC
  NBN 50/20

reliable

so far so good just started with Kogan internet in one month. no dropouts. speedtest is on the spot Show details
Luke
LukeVICGreater Melbourne (Inner), VIC
  NBN 50/20

Great product!

Great onboarding, fast internet speed! perfect and can't live without it Show details
Sam
SamNSWHunter Region, NSW2 posts
  NBN 50/20

They ripped me off

I signed up for the $58.90 plan and they changed me $69.80 and told me it was before my "activation" was 3 days before their billing period, so I was charged an extra $10 for 3 days.
They also don't have an online portal? they are selling internet and don't have an online portal ? they make you call and sit in a queue for 45 min to change card details and ask why you've been over charged.
They also charged me $1 for changing my card detail over the phone but have no other way of doing do.

I know its cheap but honestly disgusting behaviour, I am looking for a new company now. Show details

Kogan
Kogan   DM   
More
Matt
MattVICGreater Melbourne (Outer), VIC
  NBN 100/20

Terrible - bad speeds, lying customer service

Paying for the 100mbps service, receiving between 5-10mbps even in off peak.

Issue identified as faulty modem within warranty that was purchased from kogan. Called up customer service who stated they would send a replacement.

1 week goes by and silence - wifi not working the whole week.

Call up again to confirm when modem will be delivered - service rep tells me never, and they don't send them out anymore.

Ask for a refund on the modem - sorry no refunds. What is the point of the warranty?

Absolute scam, terrible service - cancelled and they charged me for the full 2 weeks wifi was down, and the additional week of my billing cycle.

Would never use again. Not worth the hassle Show details

Kogan
Kogan   DM   
More
Claire B.
Claire B.SAMetropolitan Adelaide, SA
  NBN 100/20
Value for Money
Transparency
Customer Service
Kogan
Kogan   DM   
More

Questions & Answers

Sylvia L.
Sylvia L. · NBN 100/20 (Gold)

I wonder if this service is provided for Nowra NSW 2541

Keshavanand Lekhwar
Keshavanand Lekhwar · Kogan Internet

Hi I'm interested Kogan internet connection
How can I apply because My house address not seen in online?

JORDAN R.
JORDAN R.  

Call Kogan NBN number and do get connect to Mr. Harjinder he is excellent employee who can make things absolutely easy to understand and will get you in quickly. Thanks latter

hazz
hazz · Kogan Internet

Question about my PDF bill for kogan internet (downloaded from the email you send me each month)
Is the address on the top left hand side my installation address or my postal address?

Wills
Wills  

The address you gave kogan when you signed up. Saying that some people have a different billing address to their installation or home address. Mine shows my home address.

See all Kogan Internet questions

Details

Compare all Kogan Internet listings
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $78.90$68.90$63.90$119.90
Typical Evening Download Speed 90Mbps50Mbps25Mbps200Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps25 Mbps
Max Download Speed 100 Mbps50 Mbps25 Mbps250 Mbps
Contract TypeMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-inMonthly / No Lock-in
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Packages AvailableStandaloneStandaloneStandaloneStandalone
Service TypeNBNNBNNBNNBN
Compare all Kogan Internet listings
Visit official website

Contact info for Kogan Internet

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat8:00 am - 8:00 pm
Sun8:00 am - 8:00 pm

Extra Information

Launtel Residential
Mint Telecom
Australia On Line
Aussie Broadband
Occom

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.