Kogan Internet

Kogan Internet

NBN · See All

4.1

2,085 reviews · Statistics

PositiveNegative
79% · 1,650361 · 17%
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Adequate Speeds Yes (1,134) · No (256)
Value for Money
4.1 (1,566)
Transparency
4.0 (1,394)
Customer Service
4.2 (1,560)
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Reviews

Ali Bouazar
Ali Bouazar
 · Verified

I love the products and customer service support

NBN 100/20 (Gold)

Their price is absolutely ridiculous cheap and amazing quality. Love it
I got my sim and my nbn with them and both amazing

  • Connection Type: FTTN (Fibre to the Node)
  • Start Date: January 2021
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Jeremy
Jeremy

Fantastic

NBN 50/20 (Silver)

Connected within 2 hours of online order submission. Speeds are as advertised, network shows full TPG, with IPv6 which TPG themselves don’t have :-)

Happy Days A++

  • Connection Type: HFC (Cable)
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
Value for Money
Transparency
Customer Service
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Luis A.
Luis A. Sydney, NSW · 3 posts
 · Verified

Great value and great service

NBN 50/20 (Silver)

Kogan provides one of the lowest NBN cost and also provides great customer support.

  • Connection Type: FTTC (Fibre to the Curb)
  • Start Date: October 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Janelle
Janelle Sydney, NSW

Great service

NBN 50/20 (Silver)

Jainish was so helpful getting me back up and working.

  • Connection Type: I don't know
  • Start Date: May 2020
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: 24-month contract
  • Data Type: Unlimited Data
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boweevil
boweevil

Easy troubleshooting

NBN 100/20 (Gold)

Trevor - 5 stars, fixed the problem instantly. Cheers guys for your help!

  • Connection Type: FTTP (Fibre to the Premises)
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Lan T.
Lan T. Central Highlands and Goldfields, VIC

Billing system is 0/10

NBN 50/20 (Silver)

Billing system sucks. All payments need to be done over the phone, no online account to pay bills or view invoices or payment history. Invoice is emailed every month but messy and hard to keep track. Charges shows as Vodafone North Sydney in bank account, no linking to Kogan Mobile which again adds to the confusion. Cannot set up direct debit using Kogan Credit Card but customer service insisted that it's the card issue and refuse to log an issue on their end to investigate further. Goodbye.

  • Connection Type: I don't know
Value for Money
Customer Service
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Kogan
Kogan · 
Lee
Lee Perth, WA

quick service

NBN 50/20 (Silver)

I had issues with my service and needed to reconnect the modem I spoke to a lady called Aarti who was excellent in helping me she had good knowledge thank you so much

  • Connection Type: Wireless
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EdP
EdP · 2 posts

Great support service for set-up

NBN 100/20 (Gold)

Understanding, fast and very helpful service from support had me connected in minutes

  • Connection Type: HFC (Cable)
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Ethan
Ethan

Quality customer service

Kogan Internet

Customer service was quick and efficient. Had all problems resolved within the day of issue. Very friendly service

Value for Money
Transparency
Customer Service
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Tim
Tim

Best price

NBN 25/5 (Bronze)

A good price and speedy connection, not the fastest but you get what you pay for.

  • Connection Type: FTTN (Fibre to the Node)
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
Value for Money
Transparency
Customer Service
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Lisa Dilkes
Lisa Dilkes South East Queensland, QLD

Amazing Customer service

NBN 1000/50 (Diamond)

Had the best experience, I was really happy with the technical support I received. Thankyou sonmuch for having patience and making the whole process of setting up my modem/router so simple.

  • Connection Type: FTTP (Fibre to the Premises)
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Harpreet Kaur
Harpreet Kaur Holt 2615, ACT

Great Customer Service

NBN 50/20 (Silver)

Great knowledge of Products and my problem was solved within few hours . Even I learnt a lot for future problem. Thank you very much

  • Connection Type: FTTP (Fibre to the Premises)
  • Start Date: November 2020
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
Value for Money
Transparency
Customer Service
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Mike
Mike

Great priced NBN

NBN 50/20 (Silver)

Swapped from Dodo nbn to Kogan and very surprised by the price and reliable service. Had a couple of small issues in the set up but the Kogan team were very helpful and persistent to resolve the problem. Great tech staff.

  • Connection Type: FTTP (Fibre to the Premises)
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Rahul G
Rahul G

very good service

NBN 50/20 (Silver)

very good service and turn around by service team . It is economical as well

  • Connection Type: FTTB (Fibre to the Building)
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Daniel Z.
Daniel Z.

Great costumer service

NBN 100/20 (Gold)

Artil from customer service was friendly and quick to solve my problem. very efficient.
Daniel Zapata.

  • Connection Type: I don't know
  • Start Date: November 2023
  • Adequate Speeds: Yes
  • Standalone or Bundled: Standalone
  • Contract Type: Month-to-month
  • Data Type: Unlimited Data
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Questions & Answers

Sylvia L.
Sylvia L. ·  · NBN 100/20 (Gold)

I wonder if this service is provided for Nowra NSW 2541

Guest
Keshavanand Lekhwar
Keshavanand Lekhwar ·  · Kogan Internet

Hi I'm interested Kogan internet connection
How can I apply because My house address not seen in online?

JORDAN R.
JORDAN R. · 

Call Kogan NBN number and do get connect to Mr. Harjinder he is excellent employee who can make things absolutely easy to understand and will get you in quickly. Thanks latter

Guest
hazz
hazz ·  · Kogan Internet

Question about my PDF bill for kogan internet (downloaded from the email you send me each month)
Is the address on the top left hand side my installation address or my postal address?

Wills
Wills · 

The address you gave kogan when you signed up. Saying that some people have a different billing address to their installation or home address. Mine shows my home address.

Guest

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Kogan Internet

Details

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CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $78.90$68.90$63.90$119.90
Typical Evening Download Speed 90Mbps50Mbps25Mbps200Mbps
Max Upload Speed 20 Mbps20 Mbps5 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 100 Mbps50 Mbps25 Mbps250 Mbps
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Visit official website

Contact info for Kogan Internet

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat8:00 am - 8:00 pm
Sun8:00 am - 8:00 pm

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