Reviewer Photos & Videos
Non existent service!
After signing up 8 days ago, and still no contact, connection or service, I followed up Kogan Broadband for the fourth time. Having been promised from a supervisor last Thursday that she would follow up and call me back... still nothing. Called again on Friday and was promised a call back and connection that day...nothing! Called again on Monday and was told they couldn’t find my customer reference number, and I needed to email their online service team. HELLO! I HAVE NO INTERNET! Useless! No solution to the problem. No follow up. Poor customer service.
Cancelled my order with Kogan and went with Aussie Broadband. All sorted within a few hours. Such a bad experience with Kogan.
Awesome service at competitive price! No drop outs!
Excellent service from the installation to day to day basis. Usually 4 devices connected at once with good speed, amazing price and no drop out! I 100% recommend Kogan NBN25 based on my experience! Great value and the best on the market for no strings attached- month to month so all the flexibility we needed to run our rental!
Regular drop outs and below average customer service
Signed up in January 2020 and paid for a modem through kogan, had regular internet drop outs for days at a time and contacted kogan most times with no fix. Cancelled with Kogan and signed up to Aussie Broadband. Still unable to connect to internet and NBN came out to test the line and advised modem was faulty. Contacted kogan to request a refund or reimbursement for faulty modem due to needing to purchase another, was advised that due to me cancelling, warranty has "ended" for the modem and no reimbursement or refund would be offered. Was advised that there were no notes for my calls within the 6 months I was with kogan, and if I had of "called and told them my modem was faulty they could have offered a replacement".
The worst nbn provider
On the 31st of July, I could not use the internet. I called kogan, they say there will be a nbn technician coming tomorrow to fix. However, no one came on the second day. I called them back, they said nbn cancelled this trip. No worries. I also them to find the problem, because the internet light on the modem is no on. They keep doing the test and lied to me they will call me back but they did not. Terrible service team who will only make you wait without doing anything helpful. Never go with them.
Internet OK Wifi router Poor
Connection to the internet seems to be reasonably consistent at around 52gbps but the wifi for the supplied wifi router is very patchy and wasn’t resolved with replacement router. Had to purchase another router. This might be a problem with my house though as it’s unusual design
Regardless the load during pandemic and my small band, I had no issues at all times. Well done
Every thing is reliable unlike all other competitors that i tried 2 or 3 of them. Thank you very much for being such great service at all times. I had no issues.
The reviewer stated that an incentive was offered for this review
Works most of the time
I've been with Kogan since 17 July. I've been working from home everyday and so far I only had 1 instance of internet completely out for about 30mins. Otherwise, it's been all good. Speed has been decent about 80-90mbps download and 18mbps upload on wifi. LAN is slightly faster.
Better Speed Than Telstra
I'm on a fully Copper line system that I was with Telstra before Kogan and Telstra told me I couldn't get the Line boost as it wasn't available in my Area due to the copper lines but i'm getting far better and faster speeds then on Telstra.
Great! No issues would definitely recommend!
Fast and secure connection!
Great on and off peak times!
Easy and quick customer service response!
Quick and efficient call out response team!
No connection or reception issues whatsoever!!
Glad I chose them!
Been fantastic so far I love the speed also with 4 kids and alot of smart wifi doesn't compare with other internet providers Kogan by far the best company I've used
Good but not without problems.
Have been with Kogan NBN for 2 months now and the experience hasn’t been bad. On average I get between 80 - 94mbps down and 20 - 30mbps up all day. The only annoying thing is I’ve had 4 drop outs and, due to the fact it isn’t a static IP, I have to reset my VPN. Not a big deal, just annoying.
Inconsistency between consultants - but over all good.
I Was told I’d have Internet the same day I signed up. As my internet expires the following day I signed up. When i did sign up, i called to confirm my order. The next Kogan consultant i spoke to proceeded to tell me it would be 48 hours before i would get internet. I asked if it could be fast tracked and there was nothing this person could do. I asked to cancel my order, and he said that the confirmation order number i was given did not show on system and would be at least 24 hours before it would be activated.
5 hours later i have an order a...cceptance email, but weirdly enough my internet is now working as originally promised. Yet I do not have the activation email, albeit it is outside 'work hours' now. The inconsistency or lack of ability to navigate the conversation with simple 'Can be same day but may take 48 hours' a bit disconcerning, how ever, I have internet and it's at peak hour with the promised speed 80/20. on the 100/20 Gold Plan. Happy with connection speed, The only other thing that would make Kogan Tier 1 would be a log in portal similar to other major ISP, how ever their phone service is by far the best, with ability to talk to someone with in minutes. (The Biggest Major Telco who i was previously with for 10+ yrs, you can't even get onto another human being.) Would Highly Recommend Kogan, with the detractor of no self service.
2 years on and still loving it!
Really happy, no issues in the 2 years we've been with Kogan. We have been with Kogan Silver 50/20 since they began. Speed averages around 35 up 30 down. Perfectly fine speeds for our family of 3. My son can play any game he likes on his ps4 without lag, we stream lots of Netflix, youtube etc. Occasional dropouts but that has happened with ALL providers we've used while in this house and I suspect is due to water in the pit/old copper lines. Only downside is no phone line available and as my son gets older, would prefer a landline for security and in case of emergency.
The best communiation and result by her, Purbaja
I called up Kogan today to improve our speed on both ways. I was about to update or pay more to get a better result. Luckily!! ;-)
Purbaja was very helpful and did all for us what we needed. And no extra cost!!!!!!!
I think it is very important to call Kogan before you make any further judgement.
I am super happy how Purbaja helped me through of all of the settings and she seemed like a good expert in the subject.
Thanks for her, now, I got 3 times faster download and 10 times faster upload!! And it is just all because I had a 30 minutes co...nversation with her and I followed up all her information about set up with my pc and other devices and ...etc. She had all the info and knowledge to help me. Guys, please, call them first before you judge them. Its all about your own devices set up, most likely 99%. I say, just give it a go before you give them a bad feedback. I believe. I am super happy for the results today from Purbaja through the phone. Thanks for reading me, Andrew L G from Sydney, NSW
Good value for money!!
This is my first time using Kogan NBN and so far I haven't had any issues with it holds up to streaming, my security cameras & online gaming which is great!!
Pay for 80MBPS and im getting 20mbps at the best unstable. And when we call they say its fine. Will be changing providers as this is just disgusting and unacceptable
Payment options -Kogan should have orher options for payment such as Bpay or Paypal
Please investigate the above options for payment. We do not allow Direct credit from our bank account.
Kogans details (Vodaphone) will need to bw advised for this money to be paid
Had issues with my account and was sorted in the day. Excellent staff to handle my enquiry. Haven’t had any issues with the service being down or had to use my own mobile data.
More than adequate for our needs
Absolutely perfect and when enquired about service down a quick answer to calls and DETAILED feedback ( some galah had chopped through an interstate cable and everything was down anyway They even followed up to confirm we were back up
NBN connection keeps dropping out
The NBN connection drops out several times throughout the day. I don’t know the cause because kogan doesn’t know how to address these issues. I have had to complain to the telecommunications ombudsman simply to get kogan to address my problem. The service is poor.
Questions & Answers
Suddenly, more money has been charged since two months ago. Even if I make an online inquiry from 2 weeks ago, they have not answered. Maybe there is no online support team. How do I cancel the internet? Is it possible to cancel? How long does it take to terminate? If I apply for termination, is it canceled from that day? Or will it be the day when the internet disconnect?
The note book we purchased has not worked from day one of delivery, and we cannot find address to send it back for repair or new product, have tired all your links and cannot make sense of any of them. Please advise?
Have received my NBN box and Kogan modem and connected all. All 4 blue lights are working on NBN box. The Modem is working and i can connect to it and changed the to Dynamic IP as suggested in troubleshooting but no internet signal. Instructions say i would get a text when all connected which i haven't received. Do Kogan need to flick a switch or is there anything else i can do, call centre not an option.
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