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Nisha was great in helping me get my internet fixed today!
- Customer Service
- Incentivised Review No
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Hanoze helpfully and politely helped me resolve my issue quickly and painlessly!
Wish I could do more online but understand they subcontract through Vodafone.
- Value for Money
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Ganesh was great in helping me set up my modem. He was thorough and clear. Helped me sort it out very quickly and I'm grateful!
- Value for Money
- Incentivised Review No
- Connection TypeWireless
very happy with my service from Kogan including the customer support from Hanoze
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Very good speed and enjoy the service. I will introduce.
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The reviewer stated that an incentive was offered for this review
It is 90 percent reliable internet to be used for watching TV and surfing internet.
- Value for Money
- Incentivised Review No
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Great internet and service! If there are any issues that arrise, they are very quick to resolve all problems.
- Value for Money
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Kogan internet is ok. Sometime a bit slow. Call up to change Nisha was a great help.
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My NBN router ceased being connected to the internet and I was having some difficulties reconnecting it. I rang Kogan on 1300 010 400 and was firstly impressed by how quickly I was able to talk to someone. I was speaking to Mayur who walked me through the steps required and I was reconnected in no time at all. Saved me hours of frustration!
- Value for Money
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Sushan help me through helping me setting up my internet was great experience.
- Connection TypeFTTC (Fibre to the Curb)
The reviewer stated that an incentive was offered for this review
- 2 reviews
- 1 like
The internet modem was easy to connect. Sushent was the customer service advisor and took me through everything and was really patient, thanks
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- 2 reviews
Quick access to customer service and request easily addressed- will like thank Jainish for his great and friendly service
- Value for Money
- Incentivised Review No
- Connection TypeFTTN (Fibre to the Node)
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Jainish provided great customer service and quickly resolved my issue.
- Customer Service
- Incentivised Review No
- Connection TypeI don't know
Nus was extremely helpful and exceptional. The best at her job
- Value for Money
- Incentivised Review No
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- 2 reviews
Best help ever, great customer service and very friendly. Couldn’t fault Janish.
- Incentivised Review No
- Connection TypeFTTP (Fibre to the Premises)
Questions & Answers
Hi I'm interested Kogan internet connection
How can I apply because My house address not seen in online?
Question about my PDF bill for kogan internet (downloaded from the email you send me each month)
Is the address on the top left hand side my installation address or my postal address?
The address you gave kogan when you signed up. Saying that some people have a different billing address to their installation or home address. Mine shows my home address.
Suddenly, more money has been charged since two months ago. Even if I make an online inquiry from 2 weeks ago, they have not answered. Maybe there is no online support team. How do I cancel the internet? Is it possible to cancel? How long does it take to terminate? If I apply for termination, is it canceled from that day? Or will it be the day when the internet disconnect?
Suggest you ask them directly if you want answers rather than ask in this review site
You get a $10 discount for the first 6 months on the gold plan. Were you past the first 6 months. Was your bill up by $10
Get an answer from our members and Kogan representatives
Details
 Kogan NBN 25/5 (Bronze)3.9(152) | Kogan NBN 50/20 (Silver)4.0(541) | Kogan NBN 100/20 (Gold)3.7(588) | Kogan NBN 250/25 (Platinum)4.6(18) | |
|---|---|---|---|---|
| Category | Internet Service Providers | Internet Service Providers | Internet Service Providers | Internet Service Providers |
| Standard Monthly Price | $63.90 | $68.90 | $78.90 | $119.90 |
| Typical Evening Download Speed | 23Mbps | 46Mbps | 85Mbps | 200Mbps |
| Max Upload Speed | 5 Mbps | 20 Mbps | 20 Mbps | 25 Mbps |
| Service Type | NBN | NBN | NBN | NBN |
| Packages Available | Standalone | Standalone | Standalone | Standalone |
| Contract | Monthly | Monthly | Monthly | Monthly |
| Data Allowance | Unlimited | Unlimited | Unlimited | Unlimited |
| Max Download Speed | 25 Mbps | 50 Mbps | 100 Mbps | 250 Mbps |
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