2,669 reviews
Piyush was very helpful in confirming that my address is not compatible with the Gold Plus nbn plan. He always thanked me for my patience, and was very pleasant online. He also steered me successfully through the process of updating my account with the new credit card. Thanks, Piyush! <3 Show details · 1
Reviews with attachments
Very helpful and very easy to contact and I got very fast respond as well Show details · 1
Mr Sagar at Kogan internet was very helpful and assisted me and my family to get our 500/40 mbps internet connected within minutes. Will aways recommend thank you. Show details · 1
I moved in two weeks ago and Kogan were super easy to get set up. My connection is a hyper fibre coaxial FC. Then I connected my Google Nest wifi mesh router and set up the password and it all went to pot. The internet stopped working and I just couldn't get it online. I kept trying to fix it for the entire two weeks, because I hate calling… Read more · 1
customer service centres to troubleshoot internet.. I've only ever had horrible experiences. I ended up calling today, and spoke to Karan. He answered immediately after I keyed in the right area, and he had my internet up and running in less than 15 minutes. He was really polite and helpful, and even called me back while he checked some things, instead of leaving me waiting on hold. I'm so grateful I moved internet service providers! And I highly recommend Kogan. Not only are they $360 per year CHEAPER than my exact same previous service with another provider, their customer service is far superior. Thank you! Kat A
FAST NBN – It was quick to get connected, and the main important is the PRICE, its cheaper and offers the same quality service. Im greatly appreciated with the service team at KOGAN internet. Thanks guys. Show details · 1
Happy about Kogan, speeds and pricing – Just got Kogan internet for the first time after being on Dodo for a bit. Wanted something cheaper. Got the 100 Mbps for 69 bucks per month for the first 6 months than 79 per month after that. Very happy so far. Quick change over, took less than 15 mins. Don't know if I need to cancel with Dodo or if that's automatic but I'll deal with that soon. Here are the speeds we're getting. I'm in Rowville, Melbourne. Pretty happy. Show details · 1
- +2
Formal Complaint Regarding Unprofessional Customer Service Experience with Kogan Internet Dear Kogan Internet Customer Support, My name is Seokhoon Han, born on 17 May 1990, and I can be reached at 0414 194 441. I am writing to formally express my deep disappointment regarding the unprofessional and unfriendly service I received from one of… Read more
your representatives, [Name Removed], during a call on 7 October at 7:53 PM, which lasted approximately 19 minutes.
I believe it's important to note that [Name Removed] is not operating as an individual, but as a representative of Kogan. My call was made to Kogan Internet, and therefore I expect all representatives to uphold the brand’s reputation.
Over the years, I have been a loyal Kogan customer. I have used Kogan Internet, Kogan Mobile, and made business purchases for my company using Kogan. I also encouraged my spouse to sign up for Kogan First, which I myself was previously subscribed to. Additionally, I currently own shares in Kogan. However, my recent interaction with [Name Removed] has completely shattered the positive image I once had of your brand.
For context, I previously had a very pleasant experience with another representative named [Name Removed], whose professional and courteous service prompted me to leave a positive review on ProductReview. I am not someone who leaves negative reviews lightly — I typically avoid doing so, even on Google. However, this experience has compelled me to speak up.
During the aforementioned call, [Name Removed] seemed to be either unwilling or unable to assist me. He eventually put me on hold and told me to look up modem configuration instructions on YouTube or Google. I explained to him that I had already tried and was unable to resolve the issue, and asked if he could provide expert assistance. I was using an Optus Ultra WiFi Gen 2 (Sagemcom) modem, which I know has been used by many others who switched from Optus NBN to Kogan Internet.
Despite this, [Name Removed] insisted that I contact the modem manufacturer myself. This directly contradicted what [Name Removed] previously told me — that there was no issue with the modem. Optus had also informed me that the modem is not locked.
Rather than trying to help, [Name Removed] dismissed my concerns, cut me off repeatedly, and even said, "Now you tell me what to do." His tone became increasingly aggressive and disrespectful, which only escalated my frustration. I did not want to argue, so I simply asked for his name and ended the call.
Let me make this clear — I have not been able to use Kogan Internet for even a single second because there is no working connection. However, your representative told me, “The service has been delivered to your home, so you're considered a user, and it's your responsibility to fix the modem.” I find this completely unacceptable.
I am therefore making two formal requests:
I request a full cancellation of my Kogan Internet service and a complete refund. I have not used the service at all due to lack of connectivity. If no charges have been made, please ensure that no payment is processed.
I urge Kogan to take serious disciplinary action regarding [Name Removed]’s behavior. His conduct does not reflect the standard I expect from a company I have supported for years.
Unless appropriate action is taken, I will be selling all of my Kogan shares and will actively discourage others from using any Kogan service to the best of my ability.
I sincerely hope this matter is addressed with the seriousness it deserves.
Kind regards, Seokhoon Han
Been with Kogan for 5 years, but recently, nothing works, phone won't work on WiFi, turn off WiFi & it works fine, streaming services either won't load or constantly buffer, for 6 years my Facebook, games etc have worked from bed, now nothing works from bed, I'm sitting 2 meters from the modem, it just won't work. CallKogan they say "nothing is… Read more
wrong but we've made some adjustments" now everything works fine... FOR A WEEK OR SO THEN NOTHING WORKS. Tired of this circle of dishonesty, bye Kogan, signed up for Superloop, everything works now.
Latest follow-ups
It was fast but always getting network outage in my area. Gold saying 100mbps but the maximum you can get is like 87 mbps on 5ghz connection. I just called them now for a slow internet speed. It was fixed but after 5mins it got back to 5mbps. … Read more
Updates 22/10/2025 - COMPLETELY NO CONNECTION AT ALL. 05/11/2025 - NO CONNECTION AGAIN! 6/11/2025 - NO CONNECTION AGAIN!
Follow-up · Currently on gold+ but still getting 110mbps. Tried to contact support . Just been told to restart modem and got good for few hours and now back to slow speed.
Very easy for them to charge late payment but does not give quality service.
Positive reviews
I had a great experience setting up my new router modem to Kogan Internet. The process was smooth, but what really stood out was the customer service. My service rep, Akansha, was fantastic - she was incredibly patient, helpful, and knowledgeable, making sure everything was sorted easily. Highly recommend! Show details · 1
We called as our internet wouldn't connect after restarting the device. I spoke to Mayur who talked me through the whole process and made sure I understood each step before proceeding. Easiest troubleshooting ive had especially when I had no idea what I was doing. Huge shout out to Mayur for the help. What a legend Show details · 1
I made a query on my first NBN bill today. Nikkie explained everything to me friendly and patiently. She showed great professionalism in dealing with me qeuery. I'm please to see Kogan Internet has such a professional customer support team. Thank you very much! Show details · 1
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Negative reviews
The speed is terrible. The download speed is not even 10MBPS, and is sometimes as low as less than 1MBPS. The customer service people are polite and well spoken, but not helpful in resolving my issue. The internet connection kept on dropping. When I called customer service, they helped me reset my modem settings, which did not help. They then made… Read more
an appointment for a technician to do a home visit, but I later received an SMS saying it was not needed as everything looked fine from their end.
Hi Bjay, if you require further assistance, could you… Read more
Online trying to sign up for their NBN internet & mobile. Firstly went round & round online with Kogan unable to confirm if my address was covered so had to call them. Overseas call centre was so unprofessional. I was unable to hear the customer service person because of static on the line, really! I had to hang up. I got a call soon after but no… Read more
one was on the line. How much harder do they want signing up with them to be??? Obviously I will not be trusting them with my business.
Hi there, thank you for taking the time to leave your… Read more (+2 replies)
Truely disgusting business, borderlining theivery. I ordered a $14 USB cable for my car, after I bought it I received between 10 -15 spam emails a day for "offers", and exactly 14 days later I had $129 debited from my account. After doing some research I realized that when you purchase anything through them it automatically signs you up for a… Read more
premium membership, the free trial emails get lost in the copious amounts of spam emails you receive. Kogan has no phone number listed to contact them and the number you will get access to just hangs up on you after a brief message about Kogan mobile services. I found a way to cancel the membership and have my money refunded. When I notified Kogan they told me I had selected the option to start a membership and took no responsibility. I went on their website after this and added an item to the cart and checked, you will find that it is in their T&C's (where they know you won't read) and it's automatically selected. When I notified them that I did not select anything and that they took money without my permission or knowledge all they could do was continue repeating themselves that they are refunding me and that they can understand my frustration. They may understand my frustration however I am a single mother of three on a very fixed income and they took 129 dollars out of my children's mouths right before back to school time. They took zero responsibility for this I even offered them the chance to provide me with compensation due to this and they told me they were unwilling to do so. Please beware if you buy anything through Kogan they will try and Rob you of your money and they will take zero accountability in doing so. They use The loophole that they refund you once you notice as a reason for it being okay.
It was very obvious they outsourced their customer service to other countries as I could tell the person responding to me could barely understand me and they were just using scripted replies as all they could do was continue repeating themselves.
Kogan are stealing from their customers.
Hi Serena, we'd be more than happy to help. Could you… Read more
Recent reviews
MANSI was amazingly helpful and patient during initiation of the wifi setup. One thing that we both missed when setting up was the fact the password was so small double f to me looked liked a single f.. So a 'heads up'- break out your magnifying glasses for reading the password Show details · 1
Excellent customer service, great speed and great value plans. We did some switching around to get a cheaper price and their customer service team were super helpful on the phone. Show details · 1
I upgraded to a 500/40 plan and bought the Kogan BE3600 wifi 7 router, but couldn't get the setup to work by myself so called Kogan phone help on Sunday morning and got straight through to an assistant who guided me through the steps. Very clear and concise instructions and got it done in about 15 minutes total. Amazing help. Honestly, the… Read more · 1
instruction booklet that came with the router were no help at all and the font size was so microscopic it was unreadable anyway. But the live helpline more than made up for that. Now I have BLAZING FAST internet. Very happy.
Fantastic service, unfortunately they don't currently provide an a FTTP upgrade although they do have plans that suit. Great value for money, will look to be a return customer in the future. Show details · 1
Excellent service from Hanoze. I called customer service to set up the internet, and the service was outstanding. Hanoze provided top-notch service, showing knowledge and patience during the process. Well done! The speed matches the advertised level, and the price is competitive. Show details · 1
I had such a positive experience with Kogan NBN support. I first spoke with Nicki, who was very sweet and helped manually start the connection when the automatic setup failed. She was really patient and reassuring. I was then assisted by Karan, who was incredibly helpful and pleasant on the phone. He took me through everything step by step and… Read more · 1
didn’t rush me at all, which I really appreciated. Between the two of them, they solved everything in no time. Such kind, supportive customer service — thank you both for making the process so easy!
Find out how Kogan Internet compares to other Internet Service Providers
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I got my internet from Kogan at a really good price. At first it wasn’t connected properly, but I called customer support and Karn helped me over the phone to sort everything out. The service was very helpful and the issue was fixed quickly. Happy with the support and the value for money. Show details · 1
I recently had a new NBN connection installed for a new build and unfortunately my first experience calling support was very disappointing. The person who answered didn’t even greet me, didn’t ask for any details about my account or issue, and simply said they couldn’t help. I asked to speak to a manager but that didn’t go anywhere, which left me… Read more · 1
feeling quite frustrated.
I decided to try one more time before giving up, and that’s when I was connected with Naeem. The difference was night and day. Naeem was patient, professional, and took the time to understand the issue properly. He helped me set up my BYOD modem and stayed on the line to make sure everything was connected and working as it should.
After such a poor first experience, Naeem completely turned things around with his excellent service. Thank you, Naeem, for your patience and for making sure everything was sorted.
Karan was super helpful, very knowledgeable and very efficient. I must say I have never really received good customer service from kogan until I spoke with Karan. Thank you again mate!! Show details · 1
Took a while to get back to me initially, but when I rang to find where the service was up to, within the day, I was activated. My current modem needed some changes, but help assisted me with that and was up and running very quickly. Show details · 1
Mayur was very patient and guided me through every step which I am not familiar with. Totally opposite with the previous staff who I spoke with prior to him, impatient and did not give me a lot of options to try. Im glad Mayur was the last one who handled this case. Show details · 1
I spoke to Karan on the phone to help me set up my router and internet service- he was incredibly helpful, very patient and polite. Called me back when he said he would, and was a pleasure to interact with. Highly recommend the 24hr support line, didn't have to wait on hold, answered the call almost immediately! Show details · 1
That was the easiest setup that I have ever done 500/50 MBS - Big callout to Mayur he was very patient & stepped me through the whole process!!! Great assistance Show details · 1
I called 12612 from my Kogan SIM and eventually spoke to Muzammil after a substantial hold. He installed my voucher and converted it from 42GB/30days to a Flex plan 500GB/365 days. Excellent service support. Show reply
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Hi Mick, thank you for sharing your feedback. We regret… Read more (+1 reply)