2,767 reviews
AI reviews summary
Kogan Internet receives a high volume of positive feedback primarily focused on its technical support team and competitive pricing. While many users report a smooth setup and reliable speeds, a significant segment of customers highlights a lack of digital infrastructure for account management and inconsistent experiences during complex technical failures.
Pros
Cons
Verdict
Kogan Internet is a strong choice for budget-conscious consumers who are comfortable configuring their own hardware and don't mind calling for account updates. However, those who prefer managing their services via an online portal or require high-level technical escalations for line faults may find the service frustrating.
Great service provided. New customer and its very daunting setting up a new internet service, i'm definately no technical expert but the patience from guys at Kogan was great. Walked me through each step clearly. 100% would reccomend Show details · 1
Called Kogan Internet Customer Care and got through straight away. I spoke with Amir, who guided me through setting up my modem; he was friendly, helpful and provided excellent customer service. 5 stars! Show details · 1
Great friendly staff, very helpful. It was an easy process and the staff walked me through everything I needed to know and did it in a friendly manner while respecting my time. Show details · 1
Reviews with attachments
Great experience with Kogan NBN help desk. Seamless process and connected and running in minutes. Great price. Running better than claimed speeds even at busy times. Very happy. Show details · 1
Kogan Internet Setup review. Mansi was incredibly patient with me while I struggled setting up my modem as I had my login details incorrect. Mansi is a real asset to Kogan Internet. My speed on the 500/42 plan at 8:20pm on a Thursday night near Wollongong NSW is at 525/45 so it's above the advertised speed. I am super happy with Kogan and also… Read more · 1
have all 3 mobile plans through Kogan for myself and daughters. I highly recommend Kogan on price point and service. :)
Very helpful and very easy to contact and I got very fast respond as well Show details · 1
Mr Sagar at Kogan internet was very helpful and assisted me and my family to get our 500/40 mbps internet connected within minutes. Will aways recommend thank you. Show details · 1
I moved in two weeks ago and Kogan were super easy to get set up. My connection is a hyper fibre coaxial FC. Then I connected my Google Nest wifi mesh router and set up the password and it all went to pot. The internet stopped working and I just couldn't get it online. I kept trying to fix it for the entire two weeks, because I hate calling… Read more · 1
customer service centres to troubleshoot internet.. I've only ever had horrible experiences. I ended up calling today, and spoke to Karan. He answered immediately after I keyed in the right area, and he had my internet up and running in less than 15 minutes. He was really polite and helpful, and even called me back while he checked some things, instead of leaving me waiting on hold. I'm so grateful I moved internet service providers! And I highly recommend Kogan. Not only are they $360 per year CHEAPER than my exact same previous service with another provider, their customer service is far superior. Thank you! Kat A
Go to cancel because the set up was complicated and they say cancelled, then a bill is due, for no service and lots of stress. Total scam TBH Show details
- +2
Formal Complaint Regarding Unprofessional Customer Service Experience with Kogan Internet Dear Kogan Internet Customer Support, My name is Seokhoon Han, born on 17 May 1990, and I can be reached at 0414 194 441. I am writing to formally express my deep disappointment regarding the unprofessional and unfriendly service I received from one of… Read more
your representatives, [Name Removed], during a call on 7 October at 7:53 PM, which lasted approximately 19 minutes.
I believe it's important to note that [Name Removed] is not operating as an individual, but as a representative of Kogan. My call was made to Kogan Internet, and therefore I expect all representatives to uphold the brand’s reputation.
Over the years, I have been a loyal Kogan customer. I have used Kogan Internet, Kogan Mobile, and made business purchases for my company using Kogan. I also encouraged my spouse to sign up for Kogan First, which I myself was previously subscribed to. Additionally, I currently own shares in Kogan. However, my recent interaction with [Name Removed] has completely shattered the positive image I once had of your brand.
For context, I previously had a very pleasant experience with another representative named [Name Removed], whose professional and courteous service prompted me to leave a positive review on ProductReview. I am not someone who leaves negative reviews lightly — I typically avoid doing so, even on Google. However, this experience has compelled me to speak up.
During the aforementioned call, [Name Removed] seemed to be either unwilling or unable to assist me. He eventually put me on hold and told me to look up modem configuration instructions on YouTube or Google. I explained to him that I had already tried and was unable to resolve the issue, and asked if he could provide expert assistance. I was using an Optus Ultra WiFi Gen 2 (Sagemcom) modem, which I know has been used by many others who switched from Optus NBN to Kogan Internet.
Despite this, [Name Removed] insisted that I contact the modem manufacturer myself. This directly contradicted what [Name Removed] previously told me — that there was no issue with the modem. Optus had also informed me that the modem is not locked.
Rather than trying to help, [Name Removed] dismissed my concerns, cut me off repeatedly, and even said, "Now you tell me what to do." His tone became increasingly aggressive and disrespectful, which only escalated my frustration. I did not want to argue, so I simply asked for his name and ended the call.
Let me make this clear — I have not been able to use Kogan Internet for even a single second because there is no working connection. However, your representative told me, “The service has been delivered to your home, so you're considered a user, and it's your responsibility to fix the modem.” I find this completely unacceptable.
I am therefore making two formal requests:
I request a full cancellation of my Kogan Internet service and a complete refund. I have not used the service at all due to lack of connectivity. If no charges have been made, please ensure that no payment is processed.
I urge Kogan to take serious disciplinary action regarding [Name Removed]’s behavior. His conduct does not reflect the standard I expect from a company I have supported for years.
Unless appropriate action is taken, I will be selling all of my Kogan shares and will actively discourage others from using any Kogan service to the best of my ability.
I sincerely hope this matter is addressed with the seriousness it deserves.
Kind regards, Seokhoon Han
Latest follow-ups
New to Kogan today for nbn internet. The technial support team fantast in assisting and quick to answe your phone calls Show details · 1
Follow-up · 1 month on, and the speed is as advertised, with no dropouts. Happy with the price and better than others with a 12month fix price.
Wireless internet – Signed up for wireless internet at a very good price, my old NBN connection was going up again, this Kogan's deal is just over half the monthly cost, with no lock in contract. time will tell if i can make it work for me. Waiting for the modem to arrive. Show 2 replies
Follow-up · Its all we need at a price we can afford
Find out how Kogan Internet compares to other Internet Service Providers
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I upgraded to a 500/40 plan and bought the Kogan BE3600 wifi 7 router, but couldn't get the setup to work by myself so called Kogan phone help on Sunday morning and got straight through to an assistant who guided me through the steps. Very clear and… Read more · 1
concise instructions and got it done in about 15 minutes total. Amazing help. Honestly, the instruction booklet that came with the router were no help at all and the font size was so microscopic it was unreadable anyway. But the live helpline more than made up for that. Now I have BLAZING FAST internet. Very happy.
Follow-up · It’s been a month since switching to Kogan and the internet connection has been steady at 500 mb/s. No complaints about the speed or stability of the system. Seems good.
Positive reviews
Mansi at Kogan Internet was a delight to deal with. She had pleasant communication skills and was very easy to get assistance from to set up my initial connection with Kogan internet Show details · 1
Signed over to Kogan from another provider. Got an SMS the account was activated. No internet access as Kogan is PPPoE and not DHCP. Had to call up to get PPPoE details for my BYO modem. Not sure why these details or instructions aren't sent out in an email to self setup. Call answered quickly and Amir helped me out and was all up and running quick smart. Show details · 1
I had Nikita in customer service assist me with connecting a new modem. She was exceptionally knowledgeable and extremely patient. Couldn’t be happier with her service. Many thanks to Nikita and Kogan internet service has been good so far. I also like that I can speak to an actual persons relatively easily! Show details · 1
Negative reviews
This one start is purely for their poor customer service. Looking for support on two occasions the support person was more interested in reading their script out than actually listening the to issue. I was spoken over numerous times and they simply weren't interested in considering a solution. Maybe this is a cultural difference but I still don't believe being cut off and spoken over is the provision of a good service. Show details
Hi Rob, we'd be more than happy to help. Could you please… Read more (+2 replies)
From the start, internet access was slow, clunky, and intermittent. Several apps were blocked, TVs wouldn't connect or retain connection. We phoned several times to try and resolve the issue, spending hours with technicians, saying and trying the same thing over and over again. So frustrating. Our NBN internet was fine with Telstra using the… Read more
Telstra modem (swapped over to get expenses down), and Kogan don't supply new modems (in case that was the problem). The gas-lighting and waste of time and condescension from technicians was insulting and not good enough! We're with Leaptel now and omg, they're amazing. Great service, easy to install and great internet speeds and connectivity
Cheap and functional but took 3 weeks to activate my account and then seemingly billed me for that whole month, cancelling out any savings I made from switching to them anyway. No customer portal to confirm details or email support to raise it with other than calling up a phone number during business hours. Show details
Hi Sam, we regret that your experience was not as expected.… Read more
Recent reviews
NBN and my Wi-Fi router 'connected' without a cable (there were no ports visible) when we moved to a new apartment 10 days ago, so I didn't know one was needed - but internet on my devices was very slow (3-9 Mbs). I called Kogan support today but had trouble understanding the support person - and the cable omission wasn't mentioned/didn't come up.… Read more · 1
I called a friend (who's more 'tech') and he was surprised there was no cable - we called Support and confirmed it need a cable - fitted it and internet on my PC was immediately over 230Mbs. Not as fast as the 500+ I was getting recently at the place we've just moved from - but quite adequate for what we need.
Works well for me, good customer service, sad that I had to leave because they refuse to upgrade my internet to 500m/b it was for the new customers only, now I'm very happy with Extel. Show details · 1
Find out how Kogan Internet compares to other Internet Service Providers
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World‑class customer service from Dhanesh at the Kogan contact centre. I reached out for help moving my home NBN from Southern Phone to Kogan, and he was exceptionally professional, knowledgeable, courteous, and genuinely eager to assist. He patiently guided me through creating my account and clearly explained what to expect next, so I felt fully informed at every step. Looking forward to experiencing the internet service now. Show details · 1
I had a great experience with Piyush from Kogan NBN during the initial setup process. He was quick to respond, knowledgeable, and very helpful in getting everything up and running smoothly. He explained the steps clearly, answered my questions patiently, and made the whole process easy and stress-free. Excellent customer service and a great first impression. Thank you, Piyush! Show details · 1
Connected my Kogan NBN plan today, Sagar form Kogan Tech Support assisted with the connection. He was very patient and helpful. SO far speeds are excellent and the cost for the next 12 months beats anything else hand down! Thanks Kogan Show details · 1
Sagar was amazing in helping connect my Internet in an easy and efficient manner. I had called up seversl times and was unable to find the source of the issue but he was amazing in helping me connect to the Internet. 5 Stars from me. Show details · 1
I was having connectivity issues with my HFC wifi internet connection. I spoke with Mansi from tech support and she was able to guide me through the process of fixing it Show details · 1
Called to cancel my Kogan nbn today and spoke with Mansi she was lovely and understanding and did try her best to offer me a a $15 discount. After hanging up and cancelling my plan it has made me consider if changing ISP was the right thing to do as the customer service at my new ISP has been terrible so have decided to rejoin. Thanks Mansi :) Show details · 1
I just signed up to Kogan and the service is amazing, Segar helped me setup my modem and was very helpful. Cannot fault the speeds 520 download 46 upload. Cheapest on the internet as well Show details · 1
Thank you to Kogan for good internet and cheaper price and for Team Members, and I spoke to Mancy and did a trouble shooting to connect our Internet, she did fantastic job of walking me through to connect to our Internet and she is also nice and asking me how is my day!:) Thank you again, cheers!:) Show details · 2
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Hi there, we'd be more than happy to help. Could you please… Read more (+4 replies)