Kogan Internet

The connection is not working for the last 24 hours. Our family is self isolating and without an internet connection it is quite challenging to keep the mood up. I was for 1.5 hours on the phone trying to reach someone on the help line but without any success. How can the problem be fixed if nobody is answering the phone? I am open for suggestions.

As with anything internet you are promised a plug'n'play setup. You get sent a box. Inside is another box you plug into the wall and telephone and bingo, internet. Not with NBN...

We still had to get Kogan contractor to come out and dick around with our connection in order for the box to talk to the FTTC cables/hardware.

Once steup though, internet has been reliable as. See attached. We are on the silver connection in postcode 2111. No drop outs. Make sure you calibrate your internet channel though as a load of neighbours were on the same channel as ours = interference.

Due to Covid-19 that require my housemates to WFH, we decided to upgrade to the Gold plan to satisfy the needs. HOWEVER, the internet speed never goes up to what KOGAN promised! Now, the best speed I got so far is 50MBPS. It's been a week since I upgraded the plan and also booked an appointment but they failed to show up.

A joke from day one. They forgot to activate my service and for 4 weeks they were saying it was active and therefore I had to get private technicians etc out to my business building. What a disgrace.
They couldn't get a lightbulb changed with a team of engineers I swear.

This week internet has not worked for 2 full working days. Monday and Friday, yet to speak to anyone from customer service 1300 010 400 as "more people than usual on the line".

At least one day a week I receive a text message from them announcing an outage and we lose connection during the day.

Very unreliable and customer service is non existent. Makes TPG look like an industry leader.

1.Lost connection at least 3 times from the first day
2.The TP-LinkVr500v has the worst wifi
3. 1hr 33min waiting on the phone and no one answered
4. Internet speed 42mbps on NBN100

The worst NBN in Australia ever, cant even watch you tube on low quality without buffering, this is outside peak hours time. I cant imagine what will happen during peak hours.....

My experience with Kogan NBN has been exemplary with great sign up experience and speeds as stated in their contract. Great work Kogan/Vodafone. Will definitely recommend their service to people wanting to sign-up.

Drops out at least once a day, takes 10-15 minutes to come back online. Very inconsistent and I will be writing a letter to the TIO and I implore everyone else to do so also. Link Below:

https://www.tio.com.au/

Edit: Can no longer use my 5G network as it drops out every 5 seconds (Yes LITERALLY every 5 seconds), takes about 10secs-1min to reload/reconnect. This is beyond infuriating, the service is abysmal.

Connection does not appear to as reliable as previous cable connection. Appear to relate to busy times. Also seems to be slower. Previous cable was more reliable. Thats all i have to say

Nearly as good as the Telstra HFC service we had before. Modem has slightly lower coverage in the house. Overall speeds appear ever so slightly slower but OOKLA speed tests show the before and after to be comparable

We have good connection and speed with no issues thus far, so no need for any tech advice; but I am aware of the contact details if I need them.

we signed up for the last 2 months and couldn't load movies and doing research online was difficult. Was more effective hot spotting my phone then using the Kogan NBN.

We began with Kogan last November and the connection kept dropping from day one. We phoned repeatedly about the problem. The people we spoke to generally sounded very friendly and kept promising to fix it, often asking us to monitor it for a few days, but it never worked. When we said that we were going to change providers and brought up the fact that we should not have been paying the full $78.90 per month for a service that was so poor, the person we spoke to refused to accept that Kogan was at all responsible for the connection issues. Very disappointing - wish we hadn’t been so patient with them and moved earlier.

Do not join with kogan , service is absolutely crap!! $15 charge fee when payment is not made, another percent charged for using you credit card, and they disconnect your service within the 3days, if they have not recieved payment! My Internet was not working for 15days due to faulty through Kogan so I basically paid for the whole month which they disconnect my services! Pretty crap company Kogan!! Should just stick to selling products!

Signed up for a deal that was 20 dollars less than advertised, and the bill got taken out of our account 2 months later that was over 120 dollars more than what was billed. Really got me by surprise, I thought kogan was better than this.

Internet has been fine, but the promised dollars per month was not given, I'm shocked and dissatisfied.