Reviewer Photos & Videos
Jainish was very helpful and gave quick information. I have gotten all information I was looking for. My issue is resolved. They have improved the services to far extent. Looking forward for the same in future
8 days without internet attempting to switch accounts
Housemate had Kogan internet and when moving out I needed it in my name. Advised to cancel one account and create another and went ahead, we were initially quoted the switch would take 24hrs. Kogan have bungled the process by repeatedly confusing the disconnection and new connection leaving us in limbo for over a week.
After 8 days without internet and being quoted 24-48 hours each day we had to go to another provider.
Pretty good internet
Wifi does seem to drop out a bit and its not the strongest throughout the entire house. Apart from that speed is good. Modem is inside bedroom. Wifi will cut out outside of bedroom. Nothing onstructs other than normal doors/walls.
I can't even guys...
2 weeks of no internet and over 15 calls being made to Kogan with only 4 return calls.
Each and every staff member I spoke to all did and stated the same thing.
"I have sent through a request to reactive your services and your Internet will be fixed within 2-4 or 24 hours. We will call you within 24 hours to confirm your internet is working." Had to constantly call back and could never get a hold of the three people who said they'd keep a close eye on my account - Genovese, Chedan and Denzel.
Once I made the decision that this was going to be ...my last call to them otherwise I'm cancelling my services, they said that they needed to send out a technician to my address to have a look at my modem.. The next available date was the 4th of DECEMBER! This would mean I wouldn't have internet for a whole MONTH! What frustrates me more is that these companies are so fast to charge you a $15 LATE FEE, but I was never offered anything for their faults! Kicking myself for not reading the reviews first and seeing people have very similar problems because I most likely would have gone elsewhere.
So far so good! We were really pleased with the connection guy - turned up much quicker than we had expected (given this site was in the back blocks) and on time. The job was done well. Since then the service has been good.
- NBN 100 (Gold)
- Verified customer
10 days and still haven't been connected. Even with NBN Box inside the premises
Have been on the phone to them about 8 times with each person telling me something different and being told ill receive a call back within the day but never receiving a call back. I was initially told it would only be 24-48 hours to connect our service and that was on Saturday. I've been calling and every time i get a different answer from being told to send extra documents to being asked to tell the previous tenants if they have an active connection as if i know who the previous tenants were. I have been told 3 times now that i would receive a...call back within the day and ive still not heard anything past the first call after initial sign up telling me it would be 24-48 hours. Would strongly recommend you pay a little extra and go with a company with a proper support system.
Really good Internet at a great price
50-70Mbps download, 20-40Mbps upload, would give five stars but I do get drop outs here and there not enough to be a problem but enough to be annoying perfect otherwise
Value for money
The NBN service provided by Kogan offers great value for money. Speeds are faster than previous provider but we have experienced 3 dropouts over the past couple of months which we had not had previously.
computer couldn't find the modem
NBN technician turned up on time. Modem connected to iPhone and ipad but wouldn't connect to laptop or Samsung tablet. After 6 calls to customer service with no escalation of issue I had no option but to cancel the service the same day. Customer service were hard to understand and weren't helpful.
They will disconnect you instantly if you miss a payment- no warning, just 48 hours without internet.
They have no user account management at all- the best you can hope for is an email letting you know a payment has bounced- but don't worry, their marketing team spam so much you'll miss it, and then you're disconnected- Reconnection takes 48 hours- Checking your payment details are correct is impossible because they don't have a user portal at all. NBN clear the disconnection, and then they need to re-activate it. Unbelievably callous way of treating their customers. You wont get any more communication from them at all.
- NBN 100 (Gold)
- Verified customer
Terrible / Horrible and most unpleasant experience ever... please don’t use this ISP
Changed my NBN plan to Kogan as Covid-19 impacting my financials.
- Indian call centre who just trained to hay hi and no support at all.
- Since connected yesterday public IP changed 5 times per day and need to restart my router every time.
- No SMPT services to send any home event emails (not listed in critical information summary)
- No option to static IP (even with paying) only Australian ISP provider can’t give a static IP
- No self service portal to login and check your usage / check your IP and pay bills
@Kogan NBN Team: Get your act together and sell what users can use. Otherwise remove these plans without fooling people....If the Kogan Internet CEO reads this and got Balls call me to explain the horrible experience. My Order ID number is : 3-2835893050445 and you can get my contact details from it.
Honestly THE WORST company I've ever dealt with
I just want to start this review by saying this is the first time I've ever left a review for a company, that is how abnormally bad my experience with Kogan Internet has been - I feel like I have to inform others.
Initial set up was okay, they sent the NBN guy out fairly promptly. Following set up I had no internet connection yet, so I gave them a call and was informed that it was still processing and it would be max 24 hours. This was fair enough, so I waited. Next day the same thing, called them up when it wasn't working after 24 hours and t...hey said sorry it would be MAX 24 hours this time. 3 more days of the same thing went past, every time I spoke to a different person in a call centre somewhere in Asia who were very pleasant but had absolutely no authority to speak to anyone with an ability to action anything, and they were purely speaking off a script. It got to the point where one of them said to me "there's nothing they can do, they don't know when my internet will be working - could be 1 hour, could be 2 weeks I just have to wait". So I told them to stop my service immediately. Signed up to Aussie Broadband who had my internet working WITHIN 2 HOURS of signing up! Great speeds and no issues. A couple of weeks or so later I was getting emails from Kogan Internet saying "we noticed you aren't using your new connection" - I thought it was probably just some morons in the marketing team that can't set up automated emails properly but thought I'd call to check. Turns out they hadn't cancelled my account when I asked, so I told them to once again. It's been 2 months since then, and both months I've received an email saying they're processing my direct debit - I call them up and they say it's a technical glitch and my account has been cancelled and I won't be charged or receive these emails again. I'm genuinely astounded at how a company can continue to operate when they're this bad, I read the reviews and many others are having similar experiences. Somewhere out there is a CEO or someone in charge of this operation, and I genuinely hope this review reaches you. Fire the tech idiots who are making these mistakes, empower your customer service staff to be able to actually escalate issues, but first and foremost - work out how to actually provide customers with internet quickly? you're an INTERNET company. Anyway - I advise everyone to avoid at all costs and pass on the message to everyone you know. To Kogan Internet - please don't reply to this with some generic "we're sorry about your experience, please provide us with a reference number and we'll look at what happened" I'm alright cheers.
- NBN 50 (Silver)
- Verified customer
Terrible customer service. Do not honor the deal
Signed for Gold Plan (NBN100) in March with their standard $10/months discount offer. Upon connection, I found that speed never exceeds 30 Mbps. Called support, a technician attended, measured the speed at entry point-max speed 32mbps. Called Kogan, nothing they could do, so agreed to downgrade the plan to match the reality.
It was OK until I needed to update a CreditCard details (BTW, you CANNOT do that online and have to provide full details, including security code to the operator) and found that they have been charging me the full price the...
internet disconnected but shows wifi signal
The customer service was great as he helped us and waited patiently. Although it took a while for them to pick up, the problem was solved in a few minutes by resetting the modem.
Very good internet and customer service
I live in the Western Suburbs and I have been with Kogan internet for six months, during this time I have no issues with my internet service, its reliable and the speed as advertised, no problems. Customer service is good and straight forward, no waiting and no hassle.
From my personal experience, I would recommend Kogan internet.
Speed great! modum and service poor
Spent 3 days and countless hours trying to configure new Kogan modum.
Gave up !!!then plugged in old Telstra modum, runs great!!! New Kogan modum sitting in garage unused.i wonder if I could get my money back?
Speed good and cost of plan acceptable.
Kogan- Jainish is AMAZING!!!
I rang today to fix multiple internet problems. Jainish went above and beyond. A great sense of humour, very patient and helped me sort every problem in the easiest way possible. He is an amazing asset to your company.
Worst customer service even before joining.
Worst customer service even before joining. Called twice for stating that why my address is not showing
While my neighbors address is there on availability. The call center looks like in India and a person on phone Denza is laughing on me thinking I am stupid. Saying me that nbn is based on availability and your home does not have it in our system. I told me him that nbn is based on area. If my street and neighbors has nbn in your system than why my house is exception
He started teaching me how stuff works in Australia thinking I am a new migrant here and laughed. Never join kogan.
- NBN 100 (Gold)
- Verified customer
Internet speed if fine when working, worse than terrible customer service. Still being billed a month after leaving.
The gold plan is actually great value for money, but that is where the benefits stop. The supplied modem from Kogan isnt great, we had ours replaced 3 months in then had the same issues a few months later. Bought a $500 router and never had an issue after that until we had to change address. Moved home and after three weeks of phone calls and never any return calls they were somehow not able to reconnect the service I gave up and cancelled. The issue as reported by their agents was a back end issue, the new property had previously been connecte...d so all they had to do was flick the switch but it never happened. Aussie Broadband connected me within an hour. Two months on I am still receiving invoices for a service I no longer have and have to continually call and tell them I am no longer a customer. Seriously...
Constant dropouts. Called Kogan and was promised a call-back within 24 hours and it's now been 96 hours
Terrible service, constant dropouts and nobody has kept their promise. Will be switching right away as I can't rely on such bad disruptions. 24 hours I was promised a call-back and it's now been a week.
Questions & Answers
Question about my PDF bill for kogan internet (downloaded from the email you send me each month)
Is the address on the top left hand side my installation address or my postal address?
Suddenly, more money has been charged since two months ago. Even if I make an online inquiry from 2 weeks ago, they have not answered. Maybe there is no online support team. How do I cancel the internet? Is it possible to cancel? How long does it take to terminate? If I apply for termination, is it canceled from that day? Or will it be the day when the internet disconnect?
The note book we purchased has not worked from day one of delivery, and we cannot find address to send it back for repair or new product, have tired all your links and cannot make sense of any of them. Please advise?
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||A$63.90||A$65.90||A$85.90|
|Promotional Monthly Price||A$75.90|
For first 6 months. $85.90/month thereafter.
|Service Type||Mobile Broadband||NBN||NBN||NBN|
|NBN Speed Tier||25/5||50/20||100/40|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||40 Mbps|
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