Kogan Internet

Mansi was an exceptionally friendly and helpful staff. The setup process was super easy and convenient. Will definitely recommend for a hassle free setup process ^_^ Show details

I have cancelled my Nbn contract on the 17th of July. They still deducted the payment for the following month for 83.13 dollars. I have received their invoice with my credit balance and instead of automatically refunding me, they did nothing. I sent… Read more

them 3 emails with all my details, attaching their own final invoice with the credit balance and every time they want me to call them, instead of doing their job and issue my refund. My email was sent from the registered email with them, I gave my account number, name and the balance amount that I requested to refund Asap, after using my money for a month. They are still quiet and nothing happens. I have submitted an application with TIO, lets see what happens. Very frustrating that companies are not refunding credit balances automatically, feels like theft.

Had to get my NBN internet reinstalled. Thank you Dhanesh it was the BEST EVER Telco experience I have ever had. He guided me through everything so easily. I am 74 so not very savvy. Show details ·  2

I would like to sincerely thank Mansi for helping me set up my home NBN. She was extremely helpful, patient and professional throughout the process. Despite not feeling well, Mansi still prioritised providing excellent customer service and made sure my issue was resolved. I really appreciate her dedication and the support she provided. Thank you again, Mansi, for your excellent customer service! Show details ·  1

Best service I've had from an ISP ever. Had issues with disconnections, called kogan expecting the normal ISP 45 minute wait, didn't even get put on hold they just answered the phone, they knew from my number all my account details without having to ask any dumb questions. They ran a test on my line found an issue, booked an NBN tech for the next… Read more ·  1

day, NBN came and replaced the NTD, all fixed and kogan called today to check everything is working.

On top of that I always get more than 500 down and it's $68 a month for a year

Absolutely fabulous experience ordering and setting up the nbn connection. Spoke to Nusrat and Mansi, who walked me through the setup and got my connection running promptly. The speed is as promised and they leave one happy customer!!! Thank you Kogan team!!! Show details ·  1

Whilst the connection was very fast (both download and upload) the connection wasn’t stable and would consistently drop out. No portal/login area to pay for bill, look up details or assistance, only a “hotline” which I find very bizarre. When trouble shooting for connection, rep over the phone had no clue and was advised to keep an eye out for connection over the next 48 hours, despite telling her the issue occurred a week beforehand. Show details

Slow signup, slow activation. No customer portal or anything. Just an email / hotline for support. Terrible speed and drop-outs, lagging. TPG wholesale reseller. Stay away, not worth it Show details

When you cancel you get put into a bureaucratic hell – Disconnecting was easy and painless... but two months later I find that they specifically delete your card details when you cancel the service so that they get to keep the subsequent direct debit balance in full ($85). Then they issue you a credit for the partial refund you're due ($80), but they can't pay it to you because they deleted those card… Read more

details... and then... another month later I got a bill saying this $80 Credit is now deducted (goneski).... I asked where and they said I have to give card details to get a refund. I asked why and the answer is, that's how it works.

It's just a stupid set-up designed to capture people's money for no good reason. I bet people don't even realise they've had money taken off them like this. I only noticed because I'm moving house and was about to sign up with them - bullet dodged.

The customer service representative was very friendly and helpful! They clearly explained all the details of signing up for Kogan Internet and made everything easy to understand. I really appreciated their patience and support throughout the process. Thank you for the excellent service! Show reply

Great value and fast speeds, but Kogan's customer support is what truly shines. A massive shout-out to Mayur, who was an absolute lifesaver! He patiently helped me through everything with incredible professionalism and got me sorted in no time. Seriously, this guy definitely needs a pay rise! Absolute legend and highly recommended. Show details ·  1

We used our own EERO 7 router and the Kogan support tech patiently talked us through removing the old ISP setup, and had us up and running very quickly. Very impressed. Show details ·  1

I had to call tonight for some connection support. Martse (sorry if I spelt that wrong) was really helpful and friendly. Set up issue (user side) was solved very quickly with guided instructions. I was also impressed that at 6pm my call was answered almost immediately. Show details ·  1

Bought an ESIM from Kogan with 365 days access and 900gb data. It did not work, multiple phone calls and emails, 4 days later kogan acknowledged I was sent the wrong product, 2 days later was sent the right one. Did not work had no phone use or data for almost 4 days. Lost count of calls to Kogan was repeatedly told that the last person gave me… Read more

wrong information. Day 10 I had a working phone day 11 it stopped working for 8 hours. Another call- this was my fault due to checking the ESIM to find it switched off..Horrendous experience that should have been so simple. Do not go to Kogan. I will be leaving them once I have enough coverage for long enough to do so. Major headache and waste of time

Moving house and needed to inform Kogan about transfer of my NBN internet service. Called the 1300 number and spoke with customer service officer Mansi who assisted with clarifying previous advice and assured me steps to take for my disconnection and reconnection required in my case. She was so helpful and I will also be able to get the discounted… Read more ·  1

deal for re-signup! 12mnths discounted! I’ve been reassured of when to sign back up so I don’t have delays in the transition. So nice to speak to customer service who are helpful, who re-check information and who are transparent as much as they can be. Mansi was a pleasure to speak to. Thank you for helping me today, I appreciate it so much as moving can be a stressful time.

I had problems with my internet connection. I called to call centre and spoke with Mansi . She was really helpful and so patient and solved my problem with professional way. Thank you a lot again. Hope she will be in batter position later on. Bcz she deserves it. Show details ·  1

Excellent work on Mansi! She is so nice and kind and helped me along the whole way to have my internet access ready. Very detailed explanations and very patient when I came into any question when setting up the modem. Thank you so much! Show details ·  1

Changing from dodo to kogan was a disaster. Dodo cancelled the service which unbeknownst to me invalidated the AVC I'd. So when kogan tried to connect it couldn't find a valid account. Okay. Understood. What Kogan didn't do was contact me to tell the service would need to apply to nbn co to activate a new avc. Really poor customer service kogan. Lift ya game Show details

Fast internet, easy installation and very nice people, minimal problems like slow internet; blackouts or service. I highly recommend kogan nbn if you're looking for a cheap and reliable internet. Show details ·  1

I had a great experience with Kogan customer service. Dhanesh was very friendly, polite and helpful. He was patient, professional and made the whole experience easy and pleasant. Really appreciate the excellent customer service! Highly recommended. Show details ·  1

MANSI <3 She saved the day!!! I initially spoke to two men; the first was very rude and unhelpful, he didn't explain anything and then asked if there was anyone else with me who could help me - that is why I called Kogan - the call cut out, or he hung up on me and I ended up figuring it out myself. I had to call back and spoke with another man who… Read more ·  1

gave me completely different and wrong information saying my modem wasn't compatible and to go out and buy another one, meanwhile I already had wifi (which I figured out on my own) but he wasn't listening. I called back a third time and an angel answered my call - she was thorough, professional and knew what she was talking about. As soon as I told her that I had wifi she explained that I didn't have to do anything in that case and it was all already done. I wasted so much time on the phone with the other two men all because they weren't willing to listen!! Thank you Mansi <3

Excellent customer service, friendly staffs very helpful. I am moving to new house connect a new plan to new place. Then disconnect from old place therefore not gap in between. Process was very smooth. Show details ·  1