Customer service should actively solve the customer problems when they ring for help. If they cannot solve the problem, they should honestly tell the customer what will be done to get the Internet back.

Can't make Internet calls (e.g. with Whatsapp/Signal using this service), in Canberra (metropolitan area). Google pages take a long time to load, let alone the web pages themselves. Sometimes Internet times out. Pointless bulk buying their mobile data for a cheap price if it doesn't work. If you have the slightest concern that you won't have good reception/have brick walls/ only a semi-decent connection with a different provider, do yourself a favour and assume Kogan won't cut it.

Hanoze made my inquiry today to update my direct debit details very easy to resolve 5 star service from him,
he was very polite and respectful.
I wish all people in call centres were as nice as he is

Never had slow speeds, never once dropped out, even during one of their maintenance day's, i still had internet despite them telling me i might not, happy to continue with them based on my current service with them.

They Claim that 20 gb is average speed at night,not true it’s 7 gb and 1.5 gb upload speed is average.Can’t cast anything live and it even cuts out on reruns ,for me trying to watch a game it’s unreliable.

Hanoze was very helpful with my enquiries and solved my issues very quickly. My service was disconnected and this guy helped my with no hesitation. Good value for money with Kogan NBN 50

Connection not reliable but service always there to help. Always happy to credit me back when I lose service. Only downfall is that they can’t guarantee times technician comes out. Sometimes waiting half a day. Hard for ppl who work.

The service provided by the call centre was prompt, efficient and extremely friendly. It was great to be able to complete the transaction without a hassle. Accolades to Hanoze who was very polite and professional.

Problem with internet connection but resolved by customer service Officer Nusrat very helpful & kind. I like the way she resolved the problem which seems to be an amazing skill set

Kogan Internet are double charging me whilst my service is with another provider. I just spoke to ‘Nusrat’ who said she refuses to close my account and will now ensure I am billed every month even though I am with another NBN provider which was ported across at the start of April. She would not allow me to make a complaint or speak to anyone else in the company. She made up that I am in a multi-dwelling residence with multiple NBN lines which could not be further from the truth.

When the NBN works it is fine. To get it fixed you have to ring Kogan India, they log a call and they can only log a fault with the NBN Service. The NBN people don't turn up, and Kogan india can't do anyting about it, except to log another query with NBN, they have no ability to transfer you to someone in australia and they have no supervisor that you can speak to

Great reliable connection, Service on the phone was exceptional Hanoze was a great help, very speedy easy to understand, got straight to the point. I have the NBN 50 plan and it is one of the cheapest on the markets, I never have any problems.

Have been connected for 8 weeks (after moving). NBN tech required to fix damaged FTTP connection, process run very smoothly (unlike previous dealings I've had). Online BYO modem setting information is good.

Had a problem with no internet and Nusrad at Kogan was excellent, efficient, professional and friendly and the internet was back on in no time. Thank you Nusrad for your time

Nusrat was very helpful with my enquire. Thank you for your patience.
I am very happy with the speed and unlimited download I receive through Kogan NBN internet. Thank you Kogan.

Tapas Helped me with everything to fix and increase the speed of my service.. great customer service definitely recommend this service for good speed and great service on the platinum plan

I've been using it about 2 years. I haven't had issues with connections. Reliable quality. The speed is somewhat limited but the fee is pretty low too, so overall satisfied. :) Thanks for your help, Nikhil.

Had to update card info, Jainish was very friendly and helpful. Overall I have had a good experience with kogan internet, very few connectivity problems and overall normally really good speeds. Happy to not have to lock into a contract either.

Had a minor problem with connectivity. Spoke to Help Line (Jainish in Mumbai, India) who was excellent in solving the problem. We now have a speed of 91 mps.
Very happy, thanks.

I got home wifi . I went through Kogan because of the positive reviews and the price really helped in my decision making. It was a great process to get connected they let me know when the technician was in my area and I must say he was really great very helpful made sure everything was working before leaving .