2,707 reviews
Sagar was very helpful with walking me step by step to setup my internet connection. I couldn't have been able to get it sorted without his great customer support service and his patience with me. I would recommend Kogan internet to anyone. Show details · 1
Transferred from previous service provider to Kogan today. Ordered at approx 12PM and got connected at 2PM (disconnection from the previous provider took place approx 1:30PM). There was some confusion at the beginning but their contact centre team was fantastic in assisting me. The wait was brief, and the staff members I encountered were patient and supportive, especially Adam on my second call for modem setup. Show details · 1
Although I have not been a Kogan internet customer for long, thus far I have been really impressed with the service and communication with the company. Motivated to share my experience after a very pleasant interaction with a representative called Mansi, whom was very effective at resolving my issue quickly and was a real joy to deal with. Many thanks Show details · 1
Reviews with attachments
Very helpful and very easy to contact and I got very fast respond as well Show details · 1
Mr Sagar at Kogan internet was very helpful and assisted me and my family to get our 500/40 mbps internet connected within minutes. Will aways recommend thank you. Show details · 1
I moved in two weeks ago and Kogan were super easy to get set up. My connection is a hyper fibre coaxial FC. Then I connected my Google Nest wifi mesh router and set up the password and it all went to pot. The internet stopped working and I just couldn't get it online. I kept trying to fix it for the entire two weeks, because I hate calling… Read more · 1
customer service centres to troubleshoot internet.. I've only ever had horrible experiences. I ended up calling today, and spoke to Karan. He answered immediately after I keyed in the right area, and he had my internet up and running in less than 15 minutes. He was really polite and helpful, and even called me back while he checked some things, instead of leaving me waiting on hold. I'm so grateful I moved internet service providers! And I highly recommend Kogan. Not only are they $360 per year CHEAPER than my exact same previous service with another provider, their customer service is far superior. Thank you! Kat A
FAST NBN – It was quick to get connected, and the main important is the PRICE, its cheaper and offers the same quality service. Im greatly appreciated with the service team at KOGAN internet. Thanks guys. Show details · 1
Happy about Kogan, speeds and pricing – Just got Kogan internet for the first time after being on Dodo for a bit. Wanted something cheaper. Got the 100 Mbps for 69 bucks per month for the first 6 months than 79 per month after that. Very happy so far. Quick change over, took less than 15 mins. Don't know if I need to cancel with Dodo or if that's automatic but I'll deal with that soon. Here are the speeds we're getting. I'm in Rowville, Melbourne. Pretty happy. Show details · 1
Go to cancel because the set up was complicated and they say cancelled, then a bill is due, for no service and lots of stress. Total scam TBH Show details
- +2
Formal Complaint Regarding Unprofessional Customer Service Experience with Kogan Internet Dear Kogan Internet Customer Support, My name is Seokhoon Han, born on 17 May 1990, and I can be reached at 0414 194 441. I am writing to formally express my deep disappointment regarding the unprofessional and unfriendly service I received from one of… Read more
your representatives, [Name Removed], during a call on 7 October at 7:53 PM, which lasted approximately 19 minutes.
I believe it's important to note that [Name Removed] is not operating as an individual, but as a representative of Kogan. My call was made to Kogan Internet, and therefore I expect all representatives to uphold the brand’s reputation.
Over the years, I have been a loyal Kogan customer. I have used Kogan Internet, Kogan Mobile, and made business purchases for my company using Kogan. I also encouraged my spouse to sign up for Kogan First, which I myself was previously subscribed to. Additionally, I currently own shares in Kogan. However, my recent interaction with [Name Removed] has completely shattered the positive image I once had of your brand.
For context, I previously had a very pleasant experience with another representative named [Name Removed], whose professional and courteous service prompted me to leave a positive review on ProductReview. I am not someone who leaves negative reviews lightly — I typically avoid doing so, even on Google. However, this experience has compelled me to speak up.
During the aforementioned call, [Name Removed] seemed to be either unwilling or unable to assist me. He eventually put me on hold and told me to look up modem configuration instructions on YouTube or Google. I explained to him that I had already tried and was unable to resolve the issue, and asked if he could provide expert assistance. I was using an Optus Ultra WiFi Gen 2 (Sagemcom) modem, which I know has been used by many others who switched from Optus NBN to Kogan Internet.
Despite this, [Name Removed] insisted that I contact the modem manufacturer myself. This directly contradicted what [Name Removed] previously told me — that there was no issue with the modem. Optus had also informed me that the modem is not locked.
Rather than trying to help, [Name Removed] dismissed my concerns, cut me off repeatedly, and even said, "Now you tell me what to do." His tone became increasingly aggressive and disrespectful, which only escalated my frustration. I did not want to argue, so I simply asked for his name and ended the call.
Let me make this clear — I have not been able to use Kogan Internet for even a single second because there is no working connection. However, your representative told me, “The service has been delivered to your home, so you're considered a user, and it's your responsibility to fix the modem.” I find this completely unacceptable.
I am therefore making two formal requests:
I request a full cancellation of my Kogan Internet service and a complete refund. I have not used the service at all due to lack of connectivity. If no charges have been made, please ensure that no payment is processed.
I urge Kogan to take serious disciplinary action regarding [Name Removed]’s behavior. His conduct does not reflect the standard I expect from a company I have supported for years.
Unless appropriate action is taken, I will be selling all of my Kogan shares and will actively discourage others from using any Kogan service to the best of my ability.
I sincerely hope this matter is addressed with the seriousness it deserves.
Kind regards, Seokhoon Han
Been with Kogan for 5 years, but recently, nothing works, phone won't work on WiFi, turn off WiFi & it works fine, streaming services either won't load or constantly buffer, for 6 years my Facebook, games etc have worked from bed, now nothing works from bed, I'm sitting 2 meters from the modem, it just won't work. CallKogan they say "nothing is… Read more
wrong but we've made some adjustments" now everything works fine... FOR A WEEK OR SO THEN NOTHING WORKS. Tired of this circle of dishonesty, bye Kogan, signed up for Superloop, everything works now.
Hi Mick, thank you for sharing your feedback. We regret… Read more (+1 reply)
Latest follow-ups
I upgraded to a 500/40 plan and bought the Kogan BE3600 wifi 7 router, but couldn't get the setup to work by myself so called Kogan phone help on Sunday morning and got straight through to an assistant who guided me through the steps. Very clear and… Read more · 1
concise instructions and got it done in about 15 minutes total. Amazing help. Honestly, the instruction booklet that came with the router were no help at all and the font size was so microscopic it was unreadable anyway. But the live helpline more than made up for that. Now I have BLAZING FAST internet. Very happy.
Follow-up · It’s been a month since switching to Kogan and the internet connection has been steady at 500 mb/s. No complaints about the speed or stability of the system. Seems good.
Find out how Kogan Internet compares to other Internet Service Providers
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It was fast but always getting network outage in my area. Gold saying 100mbps but the maximum you can get is like 87 mbps on 5ghz connection. I just called them now for a slow internet speed. It was fixed but after 5mins it got back to 5mbps. … Read more
Updates 22/10/2025 - COMPLETELY NO CONNECTION AT ALL. 05/11/2025 - NO CONNECTION AGAIN! 6/11/2025 - NO CONNECTION AGAIN!
Lot of system upgrade happened this past few weeks but the internet speed got worse. Max download now is 45mbps.
Follow-up · Currently on gold+ but still getting 110mbps. Tried to contact support . Just been told to restart modem and got good for few hours and now back to slow speed.
Very easy for them to charge late payment but does not give quality service.
Positive reviews
I had some trouble transferring my NBN service from one provider to another (Kogan), but Manisha and Mayur were amazing. Manisha tried several different fixes until she got the order through, and then Mayur was so helpful and patient while we set up the modem. I was so impressed with both. Show details · 1
I called Kogan Internet today for help setting up my NBN connection at my house. The staff member, Nithika, was very helpful, patient, and professional. She guided me through the whole process and solved my problem quickly. I really appreciate her excellent customer service. Thank you, Nithika! Show details · 1
As a Kogan internet customer for 2 years now, I think it’s good enough time to review a great internet service. It was an easy process to initiate the connection. I have not experienced any outages during the entire time and the connection was consistent. The difficult part I felt with logging in to the account. The customer service was… Read more · 1
excellent only twice I needed to contact Kogan staff’s within this 2 years. Most recently interacted with Mansi who was wonderful in assisting with my queries. Very efficient, friendly and effective service. I strongly recommend Kogan internet for anyone who is seeking a competitively priced home internet service.
Negative reviews
Cheap and functional but took 3 weeks to activate my account and then seemingly billed me for that whole month, cancelling out any savings I made from switching to them anyway. No customer portal to confirm details or email support to raise it with other than calling up a phone number during business hours. Show details
Hi Sam, we regret that your experience was not as expected.… Read more
I'd like to share my experience with Kogan. I used to purchase from Kogan, so I know the name well. When the other day I saw Kogan NBN, I decided to switch to it. Signed up online and nothing special comparing with the other ISPs. Next day I've got SMS confirmation saying my service was activated, but after I've restarted the router, it still… Read more
showed no Internet connection. I guessed there might be some settings that needed to be done on the router, so I called Kogan NBN support. I was expecting a support from the team, but I didn't realize it would be such a nightmare. Called 1300010400 at 13:17pm on 14/05 and reported the issue, she said she'd call me back as the model of my router was really rare. Called 1300010400 again at 13:50pm with another person. He said I needed to change PPPoE settings on my router to make it work. I did, but still no connections. After a few tries, he said something wrong with my router and I needed to contact the manufacture. I said the router was working fine a day ago with another ISP, obiously there's nothing wrong with it, but he insisted it's a manufacture fault. (Based on his theory, I have a Hp laptop, I guess if I had Windows issue with my computer I needed to call Hp.) I was not happy and asked to talk to someone else or the manager, but he said he can not transfer the call. I was confused. So I called back again, I thought there must be someone else that I can talk to. But guess what, same guy answered the phone with the same attitude. I've tried few times after, and always the same person answered the phone. What?!
I've been with a few ISPs before, occassionally I needed some help from them, all the support people they've been really supportive. If they couldn't solve my issue, they would escalate to another team. Untill I talked to the Kogan support, I thought all people behind 1300 numbers were experiened, well trained and would professionally advise their customers. I felt on that day, only one guy was working in the call Kogan call center, or, the same person was manipulating the incoming calls?!
I switched to another ISP right away, and my Internet is up running again with the same router. I wish I would be the only one having this experience with Kogan. All the best to Kogan customers, hope you'd never need to call the support team.
Hi Jinghua, thank you for sharing your feedback. We regret… Read more
Left Kogan NBN to another service provider last month. Just got the final bill today showing my account is in credit. However, the refund is NOT automatic like when they do the direct debit. I need to call to ask them for the refund. Unfortunately, I cant remember which credit card I used for setting up the direct debit. The man on the line… Read more
requested me to provide the card details and CVV number in order to get the refund :(
There is NO OTHER SECURED WAY to do this. It sucks. Kogan NBN can join my banned list just like the infamous TPG.
Hi Mac, we'd be more than happy to help. Could you please… Read more (+2 replies)
Recent reviews
Great service, quick connection within a couple of hours and just had to call them up to cancel. Only cancelling to jump to a cheaper plan. Very friendly customer service and almost no wait on the phone. Show details · 1
I am recently using Kogan internet gold package and had a trouble with connectivity. But I called the Kogan and they couldn’t help me first. But Second time, I got connected with Kogan support member, named Naeem and he helped me out with my internet issue on router. He is absolutely genius, kind and calm. I recommend other to be part of Kogan internet customer. And do ask for him to resolve the internet issue. Show details · 1
Find out how Kogan Internet compares to other Internet Service Providers
Know better, choose better.
STAY AWAY FROM KOGAN INTERNET. Many of the reviews you see include staff names because the contact centre is overseas and their KPIs are tied to customer reviews. In my experience, they won’t get off the phone until you leave a review, and they even refresh the page to make sure it’s posted. Connecting the service was a nightmare. Because the… Read more
contact centre is overseas, it’s luck of the draw depending on who you get. I called multiple times to set up the NBN with no result, and once it was finally connected, the agent wouldn’t end the call unless I left a positive review and mentioned them by name. A few months later, I went through financial hardship and my NBN was disconnected. When I asked if it could be reconnected so I could work and pay my bills, and explained my situation, I was told I had to pay first and that nothing could be done for at least 24 hours. After I pointed out information on their website, the agent (Arun) put me on a long hold, only to come back and say he still couldn’t help. I ended up losing a full day’s pay because my internet was disconnected.
Hi Evie, we apologise that your experience did not meet… Read more
I have been a Kogan internet customer for 12 months now and wanted to say how good the service has been. I have not suffered any outages during this time and the internet speed was consistently what I paid. When NBN recently updated its speed tiers, Kogan immediately upgraded my service to the appropriate tier. I have also dealt with various… Read more · 1
Kogan staff, most recently Mansi, and have received nothing but efficient, effective and friendly service. I wholeheartedly recommend Kogan internet to anyone wanting a competively priced stable service.
Very bad service DO NOT SIGN UP UNLESS YOU WANT TO HAVE NO INTERNET FOR 24HOURS. I have security camera solar battery all non functioning. Other services will transition seamlessly Thank God i managed to cancel their service Show details
Hi there, we'd be more than happy to help. Could you please… Read more
Great product. Once connected, never had any issues. Great customer service and guidance was also provided by Kogan staff about best approach to take when moving house - disconnection and reconnection Show details · 1
Called Kogan support expecting to cancel . piyush was really nice on the line and was able to provide 25 dollar voucher and $15 off for 3 months. Great customer service and ready to the point. Although he couldnt do 6 months , that was enough especially with the cost of every day living increase. Thank you Piyush. Show details · 1
spoke with naeem on the 14/4 at 8.20 pm he was the only one out of consultants who provided me the right information on how to connect my modem he was very helpful and patient would recommend him to anyone he knows how to help the customer and he is the best consultant i have spoken to Show details · 1
I recently called Kogan to get my internet up and running, and I had a great experience. Mansi from your team did an excellent job—he was helpful, professional, and followed up with me to make sure everything was working properly. Really impressed with the level of service. Great work, and I’m very happy with the support I received. Show details · 1
Piyush was very helpful in confirming that my address is not compatible with the Gold Plus nbn plan. He always thanked me for my patience, and was very pleasant online. He also steered me successfully through the process of updating my account with the new credit card. Thanks, Piyush! <3 Show details · 1
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Hi there, we'd be more than happy to help. Could you please… Read more (+4 replies)