Have good connection. Can use multiple devices at once with no issues. Easy to install, staff were very helpful when I didnt understand. Have had no further need to get help. Set and forget.
I love the service. I have had one or two drop outs but never lasted to long never had to take it as far as calling the company.
I have called to change payments and such and they were great to deal with
It great I haven't had any issues
I was told that I would have issues when I first get NBN and to prepare for lots of dropouts, but I have found with Kogan that this hasn't happened and I have been happy with the service.
Great Speed even at Peak.
Speed is great! but there are dropouts and sometimes takes a while to connect. Very similar experience with previous providers as well. So not sure, if this Kogan or NBN FTTN.
We have experienced a small number of dropouts but overall I think our new service works better than our old non-NBN service and that is not what I was lead to believe, so overall - happy.
Great customer service by Simaab
Just made a payment of my Nbn Sevice , Simaab was very friendly and helpful in taking my payment for two Nbn services I have with Kogan.
I used to be with Telstra, and I am saving $$$ with Kogan
Since bandwidth was increased I have had no problems. Prior to this my internet kept dropping out and could not get anything like 50mps. Now get close to 43mps. Telephone technical support has been very good.
Great! Speeds are 46 down and 19 up. Best of all, it's cheaper than my previous ADSL2 service, and 5x faster.
In 6 months I've had one dropout, so I'd say it's very reliable. No issues otherwise. And speeds are consistent across the day and into the peak evening times. I don't think I've noticed it running slower than usual at any time.
Great service Broadband
Very reliable, great prices and good speeds. The only problem i have a few times a week the Internet drops out but this is not the fault of Kogan this is the fault of the NBN.
Kogan broadband beats the hell out of my old Telco company which was Telstra which told me I had to turn my microwave off if I wanted to use my Internet.
- NBN 100 (Gold)
- Verified customer
Reliable, fast, good communication with provider
I experienced only announced drop outs due to Nbn work in our area, very fast and friendly phone Helpdesk ( only needed during initial set up)
Easy communication with provider, answered right away
Reliable connection 95% of the time. There are only 3 devices in this house.
Happy with Kogan N B N.
Cost is good value compared to others. No lock in contract.
Kogan was my 3rd try at NBN - other 2 disapointed becauce of hi letency
I am a low useage customer who apreciates high spead and low latency. My Kogan connection has never dropped out - it has very low latency compaired to my other providors, and I constanly get 92 to 93 down and 38 to 40 up in the evenings... ping is typcaly 10 or 11 ms - but pages apear IMEDIATLY - not 2-5 seconds later.
Until I connected Kogan I was convinced ADSL was BETTER than NBN.
Nothing but problems.
Frequent dropouts. Fairly useless modem. Have had to revert to using the Telstra modem. Have had a number of inconclusive phone conversations which have done next to nothing about the problems. Had a replacement Kogan modem sent but it is somewhat as useful as tits on a bull. I think the use of Vodaphone as the provider may be a considerable part of the problem???
Fast, cheap reliable
Connection has been very reliable and cannot fault. Occasionally there is a pause which I suspect is DNS related rather than the connection persae. Usually inexcess of 90mbps whenever I run speedtest to a wired connection
I don't have any issues with the connection or supply. My connection appears to be completely reliable and have nor experienced any dropouts. Have not had to contact company for remedy.
- NBN 50 (Silver)
- Verified customer
Generally works well except when NBN fails
Recently the NBN dropped out for several hours on two occasions - NBN issue. Otherwise the Kogan service has been good. Price is very good thus providing good value. Speed is acceptable for our needs.
reliable no issues
but speed no where near what is promised on the Silver option. Might as well have paid less
When I called in to complain I was told I could only expect 80% of what was offered. I dont even get 80%
I signed up in August for the 100mbps service. I was already getting a superior service from aussie broadband but I was attracted to the lower cost. BIG MISTAKE. Since August I have made so many calls and wasted so much time and energy to find out that Kogan has too many customers and not enough bandwidth to supply them. Kogan still take my monthly amount which I complained about as why should I pay for an intermittent service. I ended up sharing my neighbours WiFi in order to have reliable broadband.
I have been told several times over the las...
Not what I would have expected
The internet is slow a majority of the time, we have had multiple unexpected outages and still pay the full monthly cost. Connection seem like a struggle . We use kogan for our phones too which seem ok.
Good for Home
1. Call centres are good.
2. There are many dropout.
3. Need to improve communication with customer
4. Rates should reduce to market and customer vale
5. Thanks to my friend for suggesting your product
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Questions & Answers
I have placed an order for Kogan modem to be delivered to my new address which I wont be moving in until Monday the 25th. Can I change the address of delivery to my current address?
I have been interested in the Kogan plans. I am not IT savvy so I find picking an appropriate provider a little overwhelming. I am interested in either the NBN 50 or NBN 100 for speed. I live in postcode 2195. Kogan is affiliated with Vodafone so I thought that would be a bonus by way of being reputable with support? I am acknowledging the latest very negative reviews and am now disillusioned.
How do they get away with this scam ?
Their help is useless. I hung up after 10 minutes of listening to advertisements.
They are great with their platitudes, but their service is less than woefull.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$63.90||$65.90||$85.90|
|Promotional Monthly Price||$75.90|
For first 6 months. $85.90/month thereafter.
|Service Type||Mobile Broadband||NBN||NBN||NBN|
|NBN Speed Tier||25/5||50/20||100/40|
|Max Download Speed||25 Mbps||50 Mbps||100 Mbps|
|Max Upload Speed||5 Mbps||20 Mbps||40 Mbps|
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