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Kogan Internet

Kogan Internet

NBN (See All)
3.8 from 1,433 reviews · View Statistics
See the Best Internet Service Providers in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by Kogan

Reviews

  • Value for Money
    3.9 (1,113)
  • Transparency
    3.8 (1,005)
  • Customer Service
    3.9 (1,107)
  • Adequate Speeds Yes (779) · No (231)
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Alpena
AlpenaPerth, WA

Great service from Nisha today

published

Nisha was great in helping me get my internet fixed today!

  • Customer Service
  • Incentivised Review No
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Hanoze helpfully and politely helped me resolve my issue quickly and painlessly!

published

Wish I could do more online but understand they subcontract through Vodafone.

  • Value for Money
  • Transparency
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Rana
RanaGreater Melbourne (Metropolitan), VIC

Great service for resolution

published

Ganesh was great in helping me set up my modem. He was thorough and clear. Helped me sort it out very quickly and I'm grateful!

  • Value for Money
  • Incentivised Review No
  • Connection TypeWireless
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Noosa-review
Noosa-reviewSouth East Queensland, QLD

reliable service and fast internet

published

very happy with my service from Kogan including the customer support from Hanoze

  • Value for Money
  • Transparency
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Jun Huang
Jun HuangSydney, NSW

Thanks for Nisha's very good service, very big asset for the company!

published

Very good speed and enjoy the service. I will introduce.

  • Value for Money
  • Transparency
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The reviewer stated that an incentive was offered for this review

Good for home use

published

It is 90 percent reliable internet to be used for watching TV and surfing internet.

  • Value for Money
  • Incentivised Review No
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Good Internet

published

Great internet and service! If there are any issues that arrise, they are very quick to resolve all problems.

  • Value for Money
  • Customer Service
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Khoa
KhoaGreater Melbourne (Inner), VIC

NBN SERVICE

published

Kogan internet is ok. Sometime a bit slow. Call up to change Nisha was a great help.

  • Value for Money
  • Transparency
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Great technical support

published

My NBN router ceased being connected to the internet and I was having some difficulties reconnecting it. I rang Kogan on 1300 010 400 and was firstly impressed by how quickly I was able to talk to someone. I was speaking to Mayur who walked me through the steps required and I was reconnected in no time at all. Saved me hours of frustration!

  • Value for Money
  • Customer Service
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Internet Service Providers

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Great help

published

Sushan help me through helping me setting up my internet was great experience.

  • Connection TypeFTTC (Fibre to the Curb)
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The reviewer stated that an incentive was offered for this review

Julieth
JuliethSouth East Queensland, QLD
  • 2 reviews
  • 1 like

Great Service

published

The internet modem was easy to connect. Sushent was the customer service advisor and took me through everything and was really patient, thanks

  • Value for Money
  • Transparency
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Peter S.
Peter S.Metropolitan Adelaide, SA
  • 2 reviews

Reliable service

published

Quick access to customer service and request easily addressed- will like thank Jainish for his great and friendly service

  • Value for Money
  • Incentivised Review No
  • Connection TypeFTTN (Fibre to the Node)
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Quick resolution to issue

published

Jainish provided great customer service and quickly resolved my issue.

  • Customer Service
  • Incentivised Review No
  • Connection TypeI don't know
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Michael
MichaelGreater Melbourne (Outer), VIC

Changed my direct debit details

published

Nus was extremely helpful and exceptional. The best at her job

  • Value for Money
  • Incentivised Review No
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merrilyn
merrilyn
  • 2 reviews

Great customer service

published

Best help ever, great customer service and very friendly. Couldn’t fault Janish.

  • Incentivised Review No
  • Connection TypeFTTP (Fibre to the Premises)
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Questions & Answers

Keshavanand Lekhwar
Keshavanand Lekhwarasked
Kogan Internet

Hi I'm interested Kogan internet connection
How can I apply because My house address not seen in online?

No answers
hazz
hazzasked
Kogan Internet

Question about my PDF bill for kogan internet (downloaded from the email you send me each month)
Is the address on the top left hand side my installation address or my postal address?

1 answer
Wills
Wills

The address you gave kogan when you signed up. Saying that some people have a different billing address to their installation or home address. Mine shows my home address.

홍석 조.
홍석 조.asked
Kogan Internet

Suddenly, more money has been charged since two months ago. Even if I make an online inquiry from 2 weeks ago, they have not answered. Maybe there is no online support team. How do I cancel the internet? Is it possible to cancel? How long does it take to terminate? If I apply for termination, is it canceled from that day? Or will it be the day when the internet disconnect?

2 answers
I.P. Daily
I.P. Daily

Suggest you ask them directly if you want answers rather than ask in this review site

Wills
Wills

You get a $10 discount for the first 6 months on the gold plan. Were you past the first 6 months. Was your bill up by $10

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Kogan Internet

Details

Compare all 5 Kogan Internet
CategoryInternet Service ProvidersInternet Service ProvidersInternet Service ProvidersInternet Service Providers
Standard Monthly Price $63.90$68.90$78.90$119.90
Typical Evening Download Speed 23Mbps46Mbps85Mbps200Mbps
Max Upload Speed 5 Mbps20 Mbps20 Mbps25 Mbps
Service TypeNBNNBNNBNNBN
Packages AvailableStandaloneStandaloneStandaloneStandalone
ContractMonthlyMonthlyMonthlyMonthly
Data AllowanceUnlimitedUnlimitedUnlimitedUnlimited
Max Download Speed 25 Mbps50 Mbps100 Mbps250 Mbps
Compare all 5 Kogan Internet
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