Telsim

Telsim is amazing! I was very happy it was suitable for my needs. Good price range , Value for money ngl, Amazing coverage. Sunidhi at the store was very helpful as well . Overall 5/5. Show reply

I had a great experience with Susmi. The service was professional, friendly, and efficient. Everything was handled smoothly, and I really appreciated the attention to detail. I would definitely recommend Susmi for their excellent service. Show reply

I had a great experience with Susmi! She helped me choose a 1-year SIM card that works perfectly everywhere, which made everything so much easier. Her customer service was excellent. she was friendly, patient, and very helpful throughout the whole process. I highly recommend Susmi to everyone, especially people from Italy or anyone who needs a reliable SIM card and great support. Truly a wonderful experience! Show reply

The only reason for the 1 star is the courtesy of the call center staff however their inability to actually accomplish anything matters more. This has been the most frustrating experience and i will never use your company nor would i encourage anyone to do so . Just check the email thread associated with this account to see how many times we had… Read more

to repeat the process before you finally did your job. However I couldn’t wait 2 days for activation and was forced to utilize another company who immediately processed my eSIM request . I am expecting to see a refund on my CC for the US$ 15 paid to you for a service that I could not activate, despite complying with every single request you made MULITIPLE TIMES!!!! Never again.

I bought telsim morning 10am,back home activate on their web on 10.30am then wait and wait few hour later still not working.The lady on office said she need to verifiy my id + confirm i am in australia or overseas? i had send to her email my copy ID as she required and I did not know how I can confirm to her I am in australia country or overseas??????????????????? (Confirmation of whether you are currently inside or outside Australia) Show details

After several weeks of n+1 effortless mails and chats my number was reactivated finally - Hallelujah! Sorry to say in the meantime I have already purchased another plan from another provider, who doesn't turn off the account after 4 months - as written as a "may be" at T&C - but after 365+90 days. I make no request for my money back but be sure I… Read more

will not recharge from your service and be sure I unfortunately will not be able to recommend your service.

Best regards

Great experience with Telsim in Perth—Nawshin provided tailored advice and suggested the perfect package for my needs. Friendly, knowledgeable, and very helpful service. Show 2 replies

great experience. been using the sim card for a while and pretty much happy with the coverage and data. customer service was super easy. Sunidhi helped me with my sim replacement quickly. Show reply

I recently purchased this SIM card from Susmi from sydney airport and had a really positive experience. The SIM card itself works very well, with reliable coverage and fast connectivity. What stood out the most, though, was the customer service. The support team was friendly, responsive, and very helpful in answering my questions and getting everything set up smoothly. Overall, I’m very satisfied and would definitely recommend it to others. Show reply

I recently purchased a 6 month simonly plan at sydney airport, and I had a wonderful experience. Nischal and Kusum were incredibly patient, friendly and helpful. They explained everything clearly and made the whole process smooth and easy. Thank you! Show reply

I just bought a 1 year Simonly plan from the Sydney airport. Nischu and Susmi helped us really well and explained the plan. I believe my stay in Australia is going to be very good with Telsim. Show reply

I recently bought a Telsim Esim card for the first time when I arrived in Australia, and I'm really happy with it. The network coverage has been reliable so far, and the internet speed is so good. Thankyou so much nischu and susmi for helping. I would definitely consider using Telsim again in the future. Show reply

I have been using Telsim whenever I come to Australia, and my experience has been consistently positive. The network coverage is reliable and I rarely face issues with connectivity. Thanks to nischu and susmi for helping me setup the simcard. Show reply

nischu and susmi helped me to get the simcard very easily. They explained every possible way that I understand the plans and benefits . I find it affordable and reliable compared to other networks. Show reply

Telsim SIM is a solid budget choice with fast data and reliable coverage on the Telstra network. It’s great for everyday use, especially if you want good value for money. Show reply

Got a great SIM card plan for my stay in Australia. They have really good student and working holiday plans. Very budget friendly and pretty fair amount of data for the price. Show reply

very helpful, fixed my simcard. pretty good coverage. I have been using it for more than a year now and i will continue using it. Great for international students. Show reply

Worked perfectly for me. paid $45 and got 45 gb. Data was enough for me for a month and most of the places, i got proper connection. on the other hand, my friends were struggling with connection outside of Sydney. Highly recommended. Show details ·  1

Telsim’s support team have worked hard to help me complete eSIM purchase and registration. There have been bumps, but an agent has always responded with helpful advice. Now have my eSIM ready to go when I land. Show details ·  1

I have used Telsim a year ago and again bought a new sim card from Perth airport this time. The agent Mahia was very patient and helpful. She also set up the international call minutes from the app and explained everything in detail. She was very clear with the communication. Fantastic service overall. I am genuinely very happy with the overall experience. I will highly recommend her service. Will buy again If I visit Australia in the future. Show details ·  1

Terrible service. The website chat support was useless and kept repeating the same responses without providing any real solution. Ticket support was just as bad. it took over two days and they asked for my photo ID more than four times. Only after I told them I would report the case to the ACCC and TIO did they finally start taking action. Very… Read more

disappointing experience. I will never use this service again.

UPDATE After several conversations, it became clear that they kept lying, and I am completely fed up with it.

Support was quick and easy to deal with. I had an issue activating my eSIM, and they responded fast, resolved it, and got me up and running. Thank you — the team is awesome! Show details ·  1

I ordered a data sim January 8th 2026. I did not recieve the simcard for over a week. When i went to activate the service it sat on pending activation for multiple days before i contacted support. Support said their system stuffed up and they couldnt verify the details i gave them. Support then ran me around in circles trying to get me to email in… Read more

high res images of all of my various IDs. After explaining i would not be sending this via unsecured email and asked if there was a secure upload option anywhere i kept getting the same response. I asked for a cancellation and a refund and was told this isnt possible.

TL/DR: Wont activate your service and wont give you a refund. Steer clear.