496 reviews
- Pre-Paid Sim Only
- ·
- Post-Paid Sim Only
- ·
- Post-Paid with Phone
AI reviews summary
Pros
Verdict
Telsim receives overwhelmingly positive feedback for its reliable network coverage on the Telstra wholesale network, affordable pricing, and supportive customer service team, particularly at airport locations. While a subset of users reports frustrations related to activation delays, ID verification requirements, and handling of subscriptions, the overall sentiment is highly favourable. Consumers note that the provider delivers good value for money for both short-term travel and long-term use.
When I first landed at the Sydney airport, I was able to get a sim near the exit in less than 5 minutes and use it immediately. The call experience was sometimes off as the person on the line could not hear me well, but that was okay because I could make internet calls since the data was sufficient and worked well. Now that I have left, I wanted… Read more · 1
to transfer the number to my mother for her use, and Telsim's support has honestly been so prompt in helping with this service, thank you so much!
Telsim are fraud ppl. They will show huge discounts on the front and once you pay them, they will keep asking you so many verifications. If you even succeed (which i did probably in my 8th attempt), then it starts showing sometime internal server error. Do not honour. I tried reaching the chat as well as calling their toll free number. I never got… Read more
through. I sent them email as well and they are simply morons. Seems like all AI bots designed to cheat and scam ppl. Never go with telsim. I used then holafly and it was activated in seconds. Its not like i am promoting holafly but it was pretty simple process. I heard airalo is as good as holafly. Choose wisely. Telsim invoice number INV0001854697 dated 9th-June-26
Reviews with attachments
Shajid was no nice and friendly and the plan was affordable Show details · 1
Very very helpful. Solve all my queries straight awayy. Very very good. Excellent Show details · 1
I do not get the critics. Best value for money – To be honest: because of the reviews here I was not sure if I should go with Telsim or not. And really, I dont get it. Everything works perfect, 140 GB for 25$, calling is free in AUS and other countries. It is a real bargain. If you dont want auto-recharge after 140GB, just turn it off in the app, its not that hard. After a month the SIM automatically expires. It does what it says. Show details
Repeatedly asked for assistance. Did everything asked of me. Paid everything. No connection Show details
Don’t use - it’s a scam – Terrible - have tried to activate an eSIM. Days later I still not able to accesss the eSIM - no correspondence from them stating why. When I was able to make contact with them told me it was an error with details. Have requested a refund and now I have been ghosted. Have tried to contact them and they closed the chat DO NOT USE THEM!!! Show details
Positive reviews
Great experience with Telsim in Perth—Nawshin provided tailored advice and suggested the perfect package for my needs. Friendly, knowledgeable, and very helpful service. Show 2 replies
great experience. been using the sim card for a while and pretty much happy with the coverage and data. customer service was super easy. Sunidhi helped me with my sim replacement quickly. Show reply
Telsim is amazing! I was very happy it was suitable for my needs. Good price range , Value for money ngl, Amazing coverage. Sunidhi at the store was very helpful as well . Overall 5/5. Show reply
Negative reviews
Great deal on an eSIM $15 for 80GB, coverage was fine as they use Telstra network. The problem was getting the SIM activated. I took the advice literally that you had to be in Australia to activate it. In hindsight I should have done this before I left home. The link had expired by the time I arrived in Australia. I requested a new one on the… Read more
morning after I arrived and got the email at the close of business. Did the whole process and got the green tick, so far so good. Telsim requested I send a screen shot of the verification which I did. Then I got an email requesting a copy of my passport. I sent it off and another screenshot of the completed verification. Then I waited another day. They requested another copy of my passport. I sent a copy again with a terse comment that this was effectively the 3rd time I had provided the information. After two and half days I was connected. If I contrast and compare this with a European SIM I bought a year ago, that took about 45 mins to get sent up and registered.
The only reason for the 1 star is the courtesy of the call center staff however their inability to actually accomplish anything matters more. This has been the most frustrating experience and i will never use your company nor would i encourage anyone to do so . Just check the email thread associated with this account to see how many times we had… Read more
to repeat the process before you finally did your job. However I couldn’t wait 2 days for activation and was forced to utilize another company who immediately processed my eSIM request . I am expecting to see a refund on my CC for the US$ 15 paid to you for a service that I could not activate, despite complying with every single request you made MULITIPLE TIMES!!!! Never again.
We would like to clarify that for security and regulatory… Read more (+2 replies)
Find out how Telsim compares to other Mobile Phone Service Providers
Know better, choose better.
I bought telsim morning 10am,back home activate on their web on 10.30am then wait and wait few hour later still not working.The lady on office said she need to verifiy my id + confirm i am in australia or overseas? i had send to her email my copy ID as she required and I did not know how I can confirm to her I am in australia country or overseas??????????????????? (Confirmation of whether you are currently inside or outside Australia) Show details
Thank you for your feedback. We’re sorry to hear about the… Read more
Recent reviews
I got a Telsim SIM card under Telstra and it’s very affordable with strong coverage. Plans come with good data, calls, and texts, and the activation was easy. I highly recommend Telsim to Indonesians in Australia who want reliable service without paying too much. Show reply
I had a great experience with Susmi. The service was professional, friendly, and efficient. Everything was handled smoothly, and I really appreciated the attention to detail. I would definitely recommend Susmi for their excellent service. Show reply
I had a great experience with Susmi! She helped me choose a 1-year SIM card that works perfectly everywhere, which made everything so much easier. Her customer service was excellent. she was friendly, patient, and very helpful throughout the whole process. I highly recommend Susmi to everyone, especially people from Italy or anyone who needs a reliable SIM card and great support. Truly a wonderful experience! Show reply
I recently purchased this SIM card from Susmi from sydney airport and had a really positive experience. The SIM card itself works very well, with reliable coverage and fast connectivity. What stood out the most, though, was the customer service. The support team was friendly, responsive, and very helpful in answering my questions and getting everything set up smoothly. Overall, I’m very satisfied and would definitely recommend it to others. Show reply
I recently purchased a 6 month simonly plan at sydney airport, and I had a wonderful experience. Nischal and Kusum were incredibly patient, friendly and helpful. They explained everything clearly and made the whole process smooth and easy. Thank you! Show reply
I just bought a 1 year Simonly plan from the Sydney airport. Nischu and Susmi helped us really well and explained the plan. I believe my stay in Australia is going to be very good with Telsim. Show reply
I recently bought a Telsim Esim card for the first time when I arrived in Australia, and I'm really happy with it. The network coverage has been reliable so far, and the internet speed is so good. Thankyou so much nischu and susmi for helping. I would definitely consider using Telsim again in the future. Show reply
I have been using Telsim whenever I come to Australia, and my experience has been consistently positive. The network coverage is reliable and I rarely face issues with connectivity. Thanks to nischu and susmi for helping me setup the simcard. Show reply
Find out how Telsim compares to other Mobile Phone Service Providers
Know better, choose better.
nischu and susmi helped me to get the simcard very easily. They explained every possible way that I understand the plans and benefits . I find it affordable and reliable compared to other networks. Show reply
Telsim SIM is a solid budget choice with fast data and reliable coverage on the Telstra network. It’s great for everyday use, especially if you want good value for money. Show reply
Got a great SIM card plan for my stay in Australia. They have really good student and working holiday plans. Very budget friendly and pretty fair amount of data for the price. Show reply
very helpful, fixed my simcard. pretty good coverage. I have been using it for more than a year now and i will continue using it. Great for international students. Show reply
Worked perfectly for me. paid $45 and got 45 gb. Data was enough for me for a month and most of the places, i got proper connection. on the other hand, my friends were struggling with connection outside of Sydney. Highly recommended. Show details · 1
Telsim’s support team have worked hard to help me complete eSIM purchase and registration. There have been bumps, but an agent has always responded with helpful advice. Now have my eSIM ready to go when I land. Show details · 1
I have used Telsim a year ago and again bought a new sim card from Perth airport this time. The agent Mahia was very patient and helpful. She also set up the international call minutes from the app and explained everything in detail. She was very clear with the communication. Fantastic service overall. I am genuinely very happy with the overall experience. I will highly recommend her service. Will buy again If I visit Australia in the future. Show details · 1
After several weeks of n+1 effortless mails and chats my number was reactivated finally - Hallelujah! Sorry to say in the meantime I have already purchased another plan from another provider, who doesn't turn off the account after 4 months - as written as a "may be" at T&C - but after 365+90 days. I make no request for my money back but be sure I… Read more
will not recharge from your service and be sure I unfortunately will not be able to recommend your service.
Best regards
We would like to inform you that your number was… Read more
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Awais, We would like to clarify that identity… Read more