Kogan Series 9 XU9010 Questions & Answers
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15 mins after being turned on my tv screen goes blue with a thin white line near the top & then goes white with no sound
15 mins after being turned on my tv screen goes blue with a thin white line near the top & then goes white with no sound
Is there any way to have the TV start up directly into the live TV instead of the menu screen?
How can I request a suppprt for the TV model shown below.. KALED XUD9230STA. TV. Bought May 2022 SFP/ optical sound connector appears faulty. Cannot connect cable .
You can contact KOGAN but the chances of getting it fixed are slim and expensive. I now stay away from KOGAN like the plague, only have issues with them
Hello My kogan tv has been really good. The TV part is working but the internet side is not Netflix will flash up and all the paid channels them it will go black any ideas or thoughts please
Cannot run a system update and cannot load Amazon Prime. Any ideas?
How do I find a smart TV that will allow me to go to play store to add apps
I turned my tv off last night as normal and this morning after turning on stayed completely dark, I could vaguely make out the YouTube symbol after pressing on the remote but it’s like the brightness went to 0 by itself and now I can’t see anything on tv to try and fix it. Any ideas?
Led backlight strip is probably dead mate
My new kogan tv is cool but I keep coming into the room and it's on..not all the time but randomly..??I've been though all the settings and everything is off
TV RANDOMLY turned on last night when I was in the lounge and it’s in the bedroom. Weird. It happens frequently. No idea why. Can’t seem to fix it.
Hi, I had this problem. To fix it, go into the live TV settings and turn off Fast Boot.
The TV now appears to turn off altogether i.e. It does not go into standby mode. I have to turn the power switch at the wall off then on to enable the remote to turn on the TV...
How do i access the epg
Why is my 50” SERIES 9 XU9220 turning itself ON intermittently. I have taken batteries out of the remote,turned off at power point,checked manual, and looked for button on the remote that might be stuck. Please help
Just received 58 inch tv today. set up fine watched for one hour then tv turned off. turned back on again loud bang and smelling of smoke. Have emailed Kogan but can't ring them
Getting a flash of the Kogan name on power up then black screen. 8s this a common issue?
My tv keeps turning on by itself every 2hours I have updated the firm ware and still keeps doing it and it says it can’t pair the remote it comes up but says pairing failed
Remote is very fragile and seems to be faulty. I am on my second and waiting on a third.
My remote is broken and Kogan can’t ship one until June. Is there any way to bring the menu up without the remote? I know there are buttons on the bottom right of the tv. The middle button is supposed to be the power/menu but when I press the middle one it just turns the TV on/off.
It is a pity that their cheap and nasty remotes don't seem to work.
Why is our new TV turning on in the middle of the night and through the day when it is off. Surely we don’t have to turn it off via the power point? Can’t get an answer online and why isn’t there a help phone number to assist customers?
Tell kogan you want a refund as its not fit for purpose kogan buys 2grade cheap products get your money back & buy your replacement at a retailer that actually has a shop you can psychically walk into
Thanks I am going to do that. Their customer service is terrible.
Agreed
Can anyone tell me where I can get a replacement remote control or a remote control that is compatible with this tv. cheers ross
This TV flashes a white "Kogan" for half a second and then goes black without the usual coloured startup globes. I thought the power circuit board was faulty but installing a new one has made no difference. Any ideas about which board actually failed? I tried updating via the USB download and the red / green lights flashed but it still will not power up.
I have no idea seems to me its stuffed
Sounds like a backlight fault, if you shine a torch up to the screen on an angle and you can see the picture a little, its definitely a backlight fault, either the driver board or the backlight LED's inside the screen, most likely it will be inside the screen.
Yes, just out of warranty, paid a TV shop to look at it, and they said backlight, not worth repairing, even if the part could be found. Serves me right for not checking up on this model 58" from Kogan, terrible reviews! It was quite cheap, so got sucked in.
Will the android os ever be updated? I see android 10 for tv has been released and my xiaomi at least updated to 9 My tv is 8.0.0,I would be extremely disappointed if Kogan isnt supporting updates,it's only a little over a year old So from googling,I see Google require OEMs to do 3 major platform updates,this has been reduced to two from android tv 10 Anyhoo,where's my next one Kogan?
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