Kooshy Kids

Purchased 2 Kooshy cushions. 3 days later the website went on 50% off sale. I was refused for price matching or simply returning them, despite the cushions were only just shipped and took another week to arrive. Do NOT buy unless it’s on 50% sale. The business is all about cashing in on desperate parents.

Similar to other reviews I’ve read about this company, I am extremely disappointed and frustrated at Kooshy Kids and their level of customer service and product quality. I purchased their headbands for an overseas trip in April 2025 and upon receiving the items I charged and tested them and all seemed fine. On the flight however from Melbourne to… Read more

Bangkok, both devices failed to work using either Bluetooth or cable connectivity. This resulted in a very long, uncomfortable and stressful flight with a three and five year-old not been able to watch and listen to their favourite shows and music. When we got to Bangkok I resorted to purchasing new Sony headphones for them so the second leg of the trip would be more pleasant. I contacted Kooshy Kids during my trip in June 2025 to let them know that the headphones did not work as expected or as described on their website. After numerous attempts to troubleshoot and then request a refund between June and now, I’m yet to hear back from them regarding the outcome of my issue. I even paid for postage to return the items with no acknowledgment of receipt or assessment outcome despite numerous attempts to contact them for an update. I have now lodged a complaint with Consumer Affairs Victoria who will take it from here. I do not recommend the products that this company sells or their management of customer complaints or issues. This is the worst customer experience I have dealt with. Stay clear of Kooshy Kids!

We have been purchasing products from Kooshy Kids since early 2020 and have never once had a bad experience during a purchase, or with customer service following each order. We travel extensively, both with the kids and without (work) and at one point I think we might have actually owned every single item that the store sold... this list includes… Read more

a self-inflating SkyBunk, OG Kooshy Kloud, OG Kooshy Kooshion, multiple types of chargers, luxury eye masks, passport cases, bluetooth receivers to use our own headphones, several different styles (and models) of bluetooth headband headphones, luxury inflatable neck pillows, several different travel backpacks and at one point my primary nappy bag, kids travel activity packs, hygiene kits (ie seatback insert, tray table cover and headrest cover), casual drawstring bags to hold the kids items, covid masks and filters (back when they were required), both models of the fold up travel tray table, and multiple hanging wardrobes.

When using our inflatable travel items on international flights, we've never been asked to put them down or put them away, but then we haven't travelled on any airlines that aren't on the approved list. In fact, we try to avoid airlines that don't approve these items as they create such comfort for both the kids and for us (the Kooshions and Klouds are comfy for adults too!). Honestly, I don't know what I would have done on many flights if not for the genius technology provided by this store. I look forward to seeing what innovations they come up with in the future.

Thanks from a genuine long time customer (with no financial incentive at all for this review).

This Sky Bunk was a game changer on our overseas flights! We previously flew home on a red-eye flight with our 2 year old who managed to take up two seats (hers, half of mine and half of her fathers) as she slept (minimally). All the time we were cramped, uncomfortable and VERY awake. I swore we were NEVER doing that again and demanded a business… Read more ·  1

class upgrade for the next red-eye 3 weeks later.

During that 3 weeks, I discovered the Kooshy Kids Sky Bunk. For $200 this was about $2000 dollars cheaper than the business class upgrade, so I got expedited delivery 5 days before we left to go overseas.

This is the BEST $250 I have ever spent and I can not recommend it enough!

Our daughter used the Kooshy Kids Sky Bunk for the duration of both flights, both to very comfortable sleep (Bonus we slept as well!) and to play.

The self-inflating make it completely stress and cord free, and it charged quickly when we got back to the hotel.

Do yourself a favour and buy one of these, i promise you will not regret it.

We loved it! So easy and quick to inflate. It’s so much more compact deflated and folded than I expected, which is a plus. But most importantly, our 18m old slept comfortably for 7 of the 8 hours of our recent overnight flight - and there’s no better test than that!

This is the best 'flight item' I've ever gifted ourselves/invested in. Absolutely loved our Kooshy Klouds (I bought one for myself too! and had the best sleep inflight). My daughter slept so well (almost the whole flight) and I didn't have to hold her in my arms nor worry about her rolling off the seat. That meant we were all able to have a good… Read more

rest on the flight and wake up wishing the flight was a lot longer. I had to reposition her a few times during the flight, but lifting up the Kloud with her in it, didn't wake her up as lifting her in my arms would have. Looking forward to the next flight already!!

My family's trip to Bali got off to an incredible start thanks to the owner of Kooshie Kids at Melbourne airport. After purchasing the original Sky Bunk online, I was showing it to my friends at the airport when the owner approached me and, in a truly generous gesture, swapped it for the new self-inflating version at no extra cost. This unexpected… Read more

upgrade made a huge difference on our flight. The self-inflating Sky Bunks were fast and quiet to set up and, most importantly, completely stress-free. My kids (ages 2 and 4) had a great flight, sleeping comfortably and soundly. The beds also created a perfect, contained play space while they were awake, keeping their toys from disappearing under the seats. Packing the beds away was just as easy. They deflated quickly and fit back into their bags without a struggle. These Sky Bunks are a fantastic product, and I can't recommend them enough for a smoother travel experience with kids.

It’s a good product, however because of the inconsistencies of whether or not they are allowed on the flight/ depending on staff on the day/ only allowed on certain flights, I don’t believe it’s worth the purchase. It’s heavy and inconvenient to carry along even when deflated because when you’re travelling with kids you already have a mountain of… Read more

stuff to carry. I was really tempted to dump them both in the hotel so that I didn’t have to carry it back. So no I don’t think it’s worth thepurchase in my opinion

Received the product and followed instructions to check there were no faults. There was indeed a major fault - the kooshion deflated within minutes of inflation! Took a video of inflating the product as requested by the company and they agreed there was a fault and offered a replacement or store credit. A replacement could not be made immediately… Read more

as they were out of stock and couldn't replace the product before the flight and a store credit is useless if you can't get an out of stock kooshion in time for the trip. We requested a refund and the store have effectively refused it as here we are 3+ weeks later with no confirmation or update on a refund.

Don't waste your time with this company! buy the exact same thing elsewhere.

Never ever buy such a thing from this website. 0 customer service experience. I just asked to cancel my order after I put order 10 min ago. Then they said it is already processed and no refund or cancellation even they haven’t process my order!!!

I recently contacted Kooshy Kids regarding an unopened item that I no longer required due to a change in travel plans. I acknowledged that the mistake was mine and even offered to pay for the return shipping — simply asking for a bit of goodwill and flexibility. Unfortunately, the response I received was a rigid copy-and-paste reply quoting their… Read more

terms and conditions, with no empathy, discretion, or customer care shown at all. The tone felt transactional rather than understanding, and the repeated references to policy made it clear there was no real intention to assist.

I fully understand the need for policies, but great brands also recognise when a reasonable exception can create long-term loyalty. This experience left me feeling disappointed and undervalued as a customer.

A simple gesture of goodwill would have gone a long way. Sadly, I’ll be thinking twice before purchasing from Kooshy Kids again — and will be recommending others do the same unless their approach to customer service becomes more human and compassionate.

I have used kooshy kids products a number of times since my kids were babies and continue to use their products now. I work on aircrafts so I have a pretty good understanding of what’s useful and what’s not. Kooshy kids offers so many products that tick those boxes! Highly recommend. Great quality too!

Ordered kooshy kids inflatable for the plane for our kids when we were going overseas from one of there paid adds running, airline wouldn't allow us to use it on the flight , then saw a video when we came back to Australia saying we had to check on there website if the airline we were on is part of there approved list , maybe you should inform… Read more

customers before purchasing on the add your running out of pocket $300 sent an email they couldn't even respond back

Rubbish company and very miss leading dont buy from them.

Do not buy, terrible customer service - Ordered SELF-INFLATING Kooshy Kids Sky Bunk and paid extra $25 for Express Shipping as we had travel plans. As per the order it should have arrived within 1-3 Business days + processing time. It did not arrive within that time frame and when contacted customer service they have asked us to follow up with… Read more

courier service Aramex/Fastway. When we checked with Aramex Australia they have mentioned parcel is still in transit as it was not paid as express delivery. Since we did not receive it on time we could not used it for intended travel purposes and requested to return it. Once we informed it to Customer Service, it was a simple reply saying as per Terms and conditions, no guarantee delivery by timeframes. But never address the issues even though we have paid extra for express delivery it was only posted as normal delivery. Even after countless emails, only reply we got was hey will escalate this to management for resolution but never got any favourable reply to address the inconvenience caused due to their administrative failures.

The return policy feels pretty unreasonable. The product didn’t arrive within the timeframe that was shown when I placed the order, so I couldn’t use it. Now they’re refusing to take it back.