Kresta NSW, Caringbah

BUYER BEWARE! DO NOT BUY FROM KRESTA BLINDS – ABSOLUTELY APPALLING EXPERIENCE I honestly don't know how this company is still in business. Our experience with Kresta Blinds has been nothing short of a nightmare from start to finish. We placed our order and our blinds were delivered and installed in February 2024. When they showed up, two of the… Read more

blinds had visible marks and had to be reordered and replaced. Another blind didn’t even align properly with the one next to it. More delays. More waiting. And of course, everything had to be shipped from China, adding more time.

We were told by the sales rep – and we have the email proof – that one motor would be more than sufficient to operate the large living room blind. Surprise surprise: by February 2025, the motor had already failed.

We had to pay an $83.00 service fee, even though the product was still under warranty. After pushing to get someone out, a technician finally came on the 27th of March (weeks after the service was booked). His assessment? Not only did the blind require a second person to help remove it without damage, but there should have been two motors installed to begin with!

Despite endless calls and emails, we were just told they can’t come out to fix it until the 5th of May. That means our living room has had no natural light for over 3 months because the blinds are stuck in the closed position.

So to sum it up: incompetent advice, defective products, absurd delays, horrific customer service, and a warranty that’s basically meaningless.

Kresta has wasted our time, our money, and our patience. If you value any of those things, stay far, far away from this company.

Great Professional Service – Our sales rep Olga was professional and efficient throughout the process and provided great service. Installation was quick and friendly. Show details

Very smooth and professional process from start to finish – We are currently renovating and needed new window coverings for our brand new windows in multiple rooms. Our sales woman Olga, did a fantastic job of selecting the right choices for us and our home, we purchased Panel Blinds and Roller Blinds all in the same light filtering fabric which also provides privacy, but don't darken the rooms. We also… Read more

purchased PVC Shutters. She was a pleasure to deal with and really knows her products. Frank the installer turned up to install exactly when he said he would, was very efficient and did a lovely job on the installation. All in all a great experience with Kresta!

Very Happy Experience – We looked at Crest blinds at the Caringbah store & went ahead to arrange a quote, we were then contacted by Olga who arranged a time to come out to measure & quote, Olga was ver professional & very accurate with her measuring, as it turned out when installation went ahead, the installers were also ver professional & very quick, would recommend Kresta to anyone, thank you. Show details

Doesn’t even deserve 1 star – My son asked me ‘Why did we choose this company? We shouldn’t have’. I agree with him. Delay with our original installation because of inaccurate measurements. Since then, we have had 3 different blinds falling down. The inconvenience of having to sleep in a bedroom for over a week each with light streaming in is 1 thing. Dealing with bruises from… Read more

the blinds falling down is another. No urgency by Kresta to send someone to re-install the blinds. So disappointed and really wish we had chosen a different company. Not happy at all.

BUYERS BEWARE – Was told during the quote the curtains would reduce noise (the only reason I wanted them) They didn't, ignored my refund request. Filed for court, they ended up settling out of court because they knew they would lose. Proceeded to call me up weeks later trying to sell me new curtains (are you for real..?) then proceeded to say it's 'common… Read more

sense' that curtains don't reduce noise.

Noise reduction curtains exist and it is what I was promised.

Unreliable customer service, and very rude. Questionable business practices.

Worst Company I have dealt with IN MY LIFE! – We ordered electric roller blinds for our apartment in January 2022. After the first attempt to install them in April was a disaster due to wrong measurements, they took them away to resize them. They returned the next week with the same blinds, same sizes and had to take them away again. Six visits and 6 long months later they finally managed… Read more

to install them. This was after numerous calls to chase up installers, arguments over electric roller numbers and frustration with not being understood on the phone. I have never dealt with a worst company in my entire 60 years and would recommend people pay a little extra and avoid this company!!

Exceptional experience – Once again a huge thank you to Olga who continues to be our go to person at Kresta Blinds. Her unsurpassed professionalism combined with her deep product knowledge and exceptional customer service has made our experience with Kresta Blinds an absolute pleasure. Olga’s personalised care has resulted in repeat work for the company and we highly recommend her. Thanks again.

The perfect finish – My Kresta curtains are perfect. The measuring and fitting was so easy. I did need a small alteration but that was attended to in a friendly and prompt manner. Thank you so much for adding such a finishing touch to my new unit. Show details

Completely satisfied – I could not be more pleased the service I received, love the fabric, with both Olga (advice and placing the order) and Frank (installation). Show details

Professional service by Kresta – Hassan has just completed the installation of our blinds and I wish to thank Hassan and Kresta for the professional and informative job completion, Dave Wiltshire.

Kresta has great service – We have renovated a couple of properties and have had the pleasure of working with Olga who is very knowledgeable with all of the current window furnishing trends. Olga considers each room's function and provides individual options to suit the room. I have recommended Kresta to several friends and they are all pleased with the service, product and pricing. Show details

Great Job! – A huge Thank you to Lenda for recommending Kresta Blinds to me, you provided me with knowledge of the products that are available and made it easy for me to know what I needed for my home. You exemplified great customer service skills and great product knowledge. Thank you to Kit & Martin for the prompt quotation and installation, both helpful and professional. I would definitely recommend Kresta to others. Show details

Excellent professional customer service – I had Kit come out from Kresta Blinds to quote me on a blind for the bedroom. I was amazed with the professionalism of his customer service. Was very helpful and explained to me the entire product, so it was very clear what I was receiving. From there it was such a smooth easy process when Kresta came out to install the blinds. Show details

Very happy – Thanks to Kit's understanding of what we wanted and his first-hand experience of options available, we got custom blinds that fulfil the needs of each room. They are perfect. Thanks Kit! Show details

Kit was great, installation process was not the best – - Kit was great could not fault him. He was punctual and informative. Kits customer service was the reason we chose to do business with Kresta. - our blinds were delayed and we did not receive notice from the office. - our installation date was changed (understandable) but they tried to change it again the day or so before. - we advised well in… Read more

advance that we had to go out in the afternoon and they needed to be installed first thing in the morning. - the technician did not arrive until 1pm and we had to organise a neighbour to give access. - our hub was not set up and we received no follow up after install. - no post installation follow up from Kresta.

Great service, installation and product! – Olga was professional, friendly and provided great advice on products and service. We ordered blinds for 8 townhouses so there was alot of measuring and checking. She got everything correct which made installation seamless. Installer Ross and his partner were quick and efficient with installation. The blinds look fantastic and I couldn't be happier with the results. Thank you Olga for your great service and results!

Still waiting – LN933352 Ignore the terrible reviews at your peril. I did and I'm now suffering. Had an installation booked for the Friday before Sydney went into lockdown. They cancelled it the day before. Heard nothing for months, despite chasing. On the 9th of September I called and the woman in Brisbane told me the installers had been back out for a week… Read more

but were clearing a backlog. I questioned what back there could possible be if my installation was booked for the last day before lockdown. I called 9th October and asked for an update. The lady said they'd call me urgently, later that day. Two days later they called.

The woman said they could come a week later on a Tuesday. I said I worked Tuesdays and asked for a Friday. She said if I rejected the date I may have to wait another month. I accepted the Tuesday and said I needed an exact time because I could wait all day to be cancelled on. She said she couldn't provide one. She then asked me to pay the balance. I refused saying I wouldn't pay until the job was done. She said no money no job. So here I am, five months later, as predicted, no money no job.

I had a text on Tuesday saying they couldn't find a park and so had left.

My parents had been sitting waiting all day so I made my dad call them up and turn them round.

When they got inside the apartment they were shocked to see my six metre high windows. Of course they didn't have a ladder. This despite the sales man taking half a dozen photos and noting the situation of the windows during the measure and quite. So they did two blinds and left.

The main blind doesn't work. So it's stuck open. Everyone can now see into my house. The other blind is in a box on the floor. I haven't heard anything since. Despite sending an email asking for the situation to be rectified or for a refund to be processed.

The remote came without a battery which seems like a small thing but it's not a common battery to find and I wouldn't have thought, for three dollars, They probably could have chucked one in.

There are no instructions and so I've been forced to search online for tutorials for similar hardware.

I'm still waiting to hear from Kresta.

I note on their website you can get a refund if it's within ten days of installation. Wouldn't be surprised if they email back after the weekend, when that window has closed.

Thinking of going into a showroom to talk to someone but doubt they'll be interested in helping.

UPDATE 13 days after the above, someone called me this morning asking if I had set up scaffolding (?!) so they could install the final blind? I asked what scaffolding and said they told me they'd come back with a ladder. She said it was too high for a ladder. I said why is the first I'm hearing this - during the six month period that I've been talking to Kresta. I said I wanted to know about a refund because my experience has been disastrous.

She said she'd need to talk to a manager. She called back fifteen minutes later saying she could refund me for the one blind, sitting on the floor in a box. I said what about the blind that doesn't work. She said what does the electrician say. I said it's not about the power, it's about the blind. I said I wanted a full refund. She said she'd email her boss and they'd get back to me in a couple of days.

Outstanding service & quality – Fantastic advice & recommendations, prompt measure & quote, & very timely delivery & installation of products. Have used Kresta at Caringbah on previous jobs & they never fail to deliver. Particularly appreciate the personalised service & professionalism of the consultant I dealt with. Can’t recommend highly enough. Show details

The absolute worst - do not even bother – I'm literally at my wits end, do not engage with Kresta!!! I am still waiting for curtains for my bedroom that were meant to be installed at the beginning of May (it is now mid September). I have fully paid for these, and have been given no information on when they will arrive or any ability to speak to the management team to resolve the issue.… Read more

I have emailed, called and text every week for the last six weeks only to be told management would get in touch but clearly there is no respect for customers. I have fully paid for a product and had no ability to get any information or compensation for the inability to deliver on a contractual agreement. I have had to raise the issue with NSW fair trade and the ACCC in an effort to get a response from a company that will happily take customers money but fail to deliver (or even pick up the phone) to their customers. Save yourself the stress and pick any other company!!

Genuine staff – Sales consultant was really patient educated me throught the suitable products and fitted my budget. Installer was really kind and his workmanship was excellent. Product quality is good as well. Will buy more once our renovation has been done Show details

pleasant experience – A big shout-out for team Caringbah, my experience was really pleasant with you. Showroom staff were really friendly to begin with , our blinds and curtains got installed within the time frame. They do make my property look good. Show details

Don’t order these blinds they are all from China! – Ordered blinds in May and now in August still haven’t arrived. They don’t tell you their products all come from China. They say 5 weeks arrival but they lie and know it will take months and blame shipping delays at the ports. Cheap rubbish products. Get your blinds from an Australian manufacture company. Take me advice and stay away! Show details

Great service and the curtains look amazing! – Danny was super helpful, from measuring the windows and providing helpful advice!! The curtains came exactly as described and on time! Very happy thank you! Show details

Excellent experience with fantastic end products – I truly believe Kresta has exceeded my expectations. From booking the free quote and measurement that was easy , the sales consultant was really punctual. The installation was carried out within 6 weeks mark as promised. We are really happy with our curtains. We have compared a few companies with the similar products. The price from Kresta comes the best so does the quality of the fabric we chose. I highly recommend Kresta’s curtains!

Great experience – bought our first two roller blinds they look moden and stunning as they match our interior design. The sale consultant was informative and good with the recommendations now we bought another set of sheer curtains, looking forward to them! Highly recommend Kresta's great service! Won't hesitate to go back there ! Show details

Terrible - dont do it! – I ordered and paid a deposit for blinds and curtains for our rumpus room on the 29/9/2020. At the time I was assured this would take 6 weeks (expected early/ Mid Nov 2020)- more than enough time for Christmas! Was I wrong! - After numerous emails and follow up calls, with very little response, I was then called on the 14/12/20 that the goods had… Read more

arrived and someone from installation would call to arrange a date. No response again for a date, once I finally spoke with Kresta again (after several calls) they wanted to know when I would pay the remaining monies, when I hadnt even received the invoice. Installation was booked, they didnt turn up - (again no notice) FINALLY received the invoice on the 8/1/2021. Installation was completed on the 22/1/21 - 17 weeks after order! - not good enough! Lucky for me I didnt go ahead with purchasing curtains for the whole house. Also, at the time of ordering I thought Kresta was an Australian owned and locally manufactured company - upon further research this is not so. I urge everyone to do their research and read all the comments.