Kresta QLD, Biggera Waters

I am happy with the products. Initially I was upset about the promised and then delayed installation. However, after the second date of installation was arranged, I am extremely happy with the fitter, Jerry, who did a fantastic job with the automatic rollers and curtains. Show details

What was supposed to be 6-8 weeks wait would now be turning into 11 week wait to get the actual product into the home. Curtains haven’t even been delivered to us and or installed yet. Also they don’t give much leeway with your choice of days or time to install. Don’t purchase with Kresta unless you’re willing for a long dragged out wait

A glitchy start but great finished product – After a glitchy start Kresta delivered and installed when they said they would. The only thing I had a problem with was that Kresta wanted payment in full up front even before install, which I wasn't happy with but we came to an agreement that I paid the final 50% balance on delivery/installation. Super happy with the product and service. Show details

Amazing support from Deleece at Kresta – Deleece handled my order from start to finish. She was incredibly helpful in selecting the appropriate blind and extremely knowledgable on the product. She was very patient when I wasn't sure what I was after and really guided me along the way. I decided to add an additional blind to my order and Deleece promptly pushed the order through for me… Read more

causing no further delays. I get the impression she really puts the customer first which is so rare to find these days. I would highly recommend Deleece at Kresta!

Great service and product – We are in love with our new shutters from Kresta!! Keith was a pleasure to work with and came up with a great solution for one of the trickier windows. The whole process was smooth, the price was very reasonable and the end product looks great. Thanks Keith. Show details

Good price, average quality, and poor communication. Slow manufacturing. No warranty or after sales service – I had Keith give a quote for vertical blinds for the main bedroom in Nov '23. The price was reasonable and I went ahead with the purchase. Due to Christmas/New Year they took just under 2 months to be manufactured, delivered and installed, which is a little long, IMO. Throughout the wait I was keep up with process via email and the installation… Read more

was on time, professional and went without issue. They removed the old blinds, but it's up to the customer to arrange disposal.

I am happy with the quality of the blinds, enough so that I just ordered a similar set for the family room and kitchen. Again, Keith turned up on time for the quote, and the price was competitive. Hopefully it won't take another 2 months for manufacturing and installation.

4/5. If Kresta improved the wait time, I'd give them 5 stars.

UPDATE: ---------- I've reduced my rating from 4 to 2 star because I have contacted Kresta twice about getting a fault with my blinds repaired.

They ignored my messages and so far after several months have not attempted to contact me to fix the warranty issue. Therefore I have reduced my score and don't recommend buying anything from them.

Would not shop here again – While the show room staff were lovely that is where it ended. The 6-8 weeks turned into 12weeks. The installer was rude, wore his work boots on our brand new carpet even though we supplied a drop sheet to him. He left rubbish and tools and tool boxes all over our apartment only cleaning up as he left. He told me to help him take the rubbish to… Read more

his van so he didn't have to make 2 trips. Did not use the gloves supplied to put the blinds up. We did not get the chains we asked for and had to wait 10 days for someone to replace the chains, even then they came one & half hours outside the provided time frame. The guy who came back to deal with the metal filings stuck/ melted all over the white internal side of blinds chuffed at us. Had we damaged the blinds scaping the melted metal files ourselves I'm sure there would have been back lash. He also answered his phone on arriving in our apartment and spoke on the whole time he was here. At present the chain guy has still not arrived. Very disappointed we chose this company. I have photo proof of most of these issues.

Terrible customer service – I ordered curtains on the 09/12/22, curtains and blinds took 12 week, then when they came to install the order was wrong, so they had to be reordered, I’m still waiting on them to arrive. I have paid in full, I just want what I’ve paid for. Worst company I’ve ever had to deal with. Show details

Fantastic shutters fitted by Kresta and a fantastic installation – From the date when Keith the Sales Consultant visited us, to the date when Matt and Carl did the installation, we have been absolutely impressed with Kresta. From day one to completion day, with various Kresta contacts on the way through, all staff at Kresta have been very helpful. The installation fitted exactly to the original measurements done… Read more

by Kresta and the finished job is very smart and professional. We advise that we are very willing to talk with any person considering the Kresta service.

helpful and thorough – I have had Keith measure up for blinds and curtains on three different occasions and have always found him to be very helpful and thorough in what he does. Always pleased with the end product. Show details

professional – Keith and the showroom person were very helpful all the way through the process. They continued to follow up the process and keep me posted. Very grateful Show details

Very professional – Shaun came and did our measure up. He was very helpful and easy to talk to nothing was a bother he gave us good advice on our blinds. His follow up was awesome. The installation was fantastic they were very quick and did a great job tidying up as they went. We are so happy with how our blinds look they have really finished off the rooms. So impressed we have ordered some outdoor blinds and carn’t wait to get them to. Show details

Excellent service – Professional, polite, efficient service plus good communication with all staff. Curtains were delivered on time, with no problems with the hanging and I have ordered more. Keith Newman and Michael, are a pleasure to deal with. I think Kresta is very fortunate to have them on staff and I have requested Keith for each quote and measure and Michael for check measure and hanging of the drapes. Show details

Excellent job – From the showroom staff at Biggera Waters to Keith who was very meticulous in his measuring and explaining my options for outside blinds, to the installers I could not fault them. The team was very professional and helpful especially as I had to have the brick side wall mended before they could finish the installation. That was all attended to and the job completed in the time quoted. Show details

Great service for our blinds & shutters – Shaun from Kresta did a great job going through all our options for our blinds and shutter! The whole process was easy and they kept us up to date with the progress of the blinds. Overall it was a great experience and I would highly recommend. Show details

Panel Blinds – Keith went the extra mile was professional, friendly and very nice to deal with. I had lost faith in good customer service however Keith restored it. The panel blinds run smoothly and I am happy with them Show details

Outstanding service – I am delighted with my new shutters. From the moment I visited the showroom to the day the shutters were installed, I knew Kresta was the best choice. The measuring, manufacturing and installation was super fast and efficient. Thank you Shaun for your professionalism and attention to detail. Thank you Matt for the awesome installation and thank you Kim for your regular updates. You absolutely deserve a 5 star rating for quality and service. Show details

Thank you Kresta – I have found the Kresta team to be very friendly and professional. From Shaun who did the measure and quote, the office staff arranging appointments to Michael who installed the blinds. All went very smoothly and efficiently and I am very pleased with the finished product. Show details

Awesome service from start to finish – Shaun the sales consultant was amazing. He came in and measured and explained my options very clearly. Not at all pushy but very thorough. The installer was great also. Very quick install. All the products fitted perfectly because the initial measure, quote and production. Overall the service was great and the product has changed the whole look of my home. Show details

Terrible customer service – I placed an order with Kresta Bigger Waters at the start of February and was told 6 - 8 weeks for install at the time of the measure and quote. It has now been 9 weeks and my blinds are still 'in transit' as they have been since mid February apparently coming from China which I also was not told at the time of placing the order and paying my 50%… Read more

deposit. I've been told they might be in the country by mid April and then after that they were unable to give me a rough idea on install time after arriving in the country but I will need to pay the remaining 50% before they are even booked for install which is crazy considering they could do a terrible job and then have full payment. The customer service person I have been dealing with is less than helpful and was quite rude on the phone when trying to get more info on timeframes. I have contacted Kresta head office customer service to hopefully come to a resolution and have no response from them either.

Do not order from Kresta full stop, terrible experience all round!

The customer service team at Kresta is outstanding！ – The team is professional, friendly, and always willing to take the time to answer my questions and help me solve any issues. They kept in contact with me to ensure I received satisfactory service. Their attention to detail was impressive, always able to meet my needs and exceed my expectations. Show details

Do not buy from this company!!! – The day my blinds went up the clips broke & they fell down & I have had issues ever since. For the past 2 years I have been trying to get a service person out to once again fix clips and re hang the panel blinds (which i paid very good money for). I have had no luck, i am apologised to and told someone will call me & they don't. Again today I… Read more

have called up (the staff seem to change so often i am having to explain myself every phone call as they done keep records) I have been told they cant help me as they cant find my original invoice and they need it. I am now taking this matter up with Legal.

Don’t order from these guys! – Don’t order from this company! I wish I had read the reviews before going ahead with Kresta blinds. They are happy to take your money and afterwards I have not had a response when trying to email them about any updates on my order. They lie about the turn around time - worse company I’ve ever dealt with! Extremely disappointing! Show details

Highly Recommend Kresta Blinds – Damian is the Showroom Manager of Tweed Heads and Biggera Waters and I cannot speak highly enough of him. He was always cool, calm and in control. He was extremely helpful and he always did what he said he was going to do (integrity) e.g. if he promised to call me in 2 weeks for an update, then he would call as promised with the update of how my… Read more

order was tracking. He made the experience so enjoyable because of how helpful and professional he was.

My sales rep who did the measure and quote was Sam - because he has many years of experience he was able to help me choose the correct layout and style of blinds and curtains (depending on the room) which is a service that is quite honestly priceless. The previous blinds were installed incorrectly which I wouldn't have realised if Sam hadn't pointed it out. His suggestion made our blinds much more user friendly and safer to use (they hang over a huge balcony drop). That type of advice and specific tailoring is not something that I can get off an online transaction. So I really appreciated the tailored, measured check, advice and quote. A little slow to get the shipment, but the product is so classy and pretty that it was worth the wait.

Never again! – The entire process with our order instillation has been nothing but trouble. To start with the ordering with the ‘download from the sales rep’ that instillation was 4-6 weeks, which turned into months. We then had instillation booked for multiple weeks for all blinds. As preparation we removed our existing blinds. When the installer arrived he… Read more

advised he didn’t have the blinds for our bedroom! We live on a lake, with zero privacy and a one year old baby. We had no blinds in our bedroom for a week, which would have been ok if you communicated with us as we wouldn’t have taken the existing blinds down. In addition, the installer didn’t provide chargers for the blinds even when we asked! Today he has come back to instal the blind in the bedroom (after a week of 4am wake ups) to be told that an additional remote was note provided for the bedroom upstairs! Again this was clearly outlined with the ‘sales rep’ that was obviously more interested in getting the sales commission than actually taking details. Why we would want one remote for blinds over two stories all together is beyond me. We were in the market for shutters on all remaining windows in our house, however with this experience there is zero chance we would be utilising Kresta. We have put blinds in 3 properties using your company, but this will definitely be our last!!

Very disappointing – had a curtain ordered through kresta, they scheduled an installation date, i had to get an electrician to disconnect and re-install the new motor, so arranged for them to be on site at the time of the kresta installer arrived. Installer never showed up after repeated promises of being the next job they where attending. Following date i… Read more

advised them i wished to just cancel the order, they threatened that i would have to pay 50% for cancelling even though it was not my mistake. Quick to take the payment not so prompt with sticking to their word.