Kresta WA, Cannington

I needed a sun block out blind for my kitchen window and I messaged Kresta and within a week a representative came to my house and gave excellent advice on what product I needed for strong afternoon sun in my kitchen , once paid, I had regular updates on the status of the roller blind and was give excellent product information and warranty… Read more

information . The installers were very neat and tidy and the roller blind looks great and since I have had it installed last week , I have noticed a big difference in the heat in my kitchen . I was also given verbal instructions on how to use the roller blind by the installer who was very knowledgeable and very friendly. I would highly recommend Kresta for any blinds/ curtain needs

Sue was quick to respond to my emails and helped me choose the right fabrics for my blinds for my rental property. They contacted my tenant for measurement and installation and kept me updated during the whole time. The team was very efficient. Highly recommended. Show details

This is not the first time that Bev Hearn Sales Consultant has come our to our home to replace blinds etc. she is brilliant. Professional, effective and very clued up on what the customer needs. So we know the standard to expect when Bev takes on… Read more

the job! Always First Class! We had her back again some weeks ago to replace some blinds etc in our home fully prepared that the work would only be done after Christmas. But Santa came early for us in the shape of Bev. We got our blinds replaced and all sorted a week before Christmas. Thanks so much Bev. Darren who came to do the measure and fitting was equally professional, courteous and efficient. Thanks Darren. Overall no complaints at all at any time over the years, only praise for the Kresta team. Well done. We will be back.

Kresta are extremely unorganised. Our delivery was incorrect upon installation. We had one off their people come out to messure & quote. Now trying to find out when our order will be complete. Staff unhelpful. No one seems to know what is going on or when I may finally receive my order. Show details

Blind installation – Returning customers. Again love our blind purchases. Effortless installation. Thank you Jayden and the team. We will see you again when we get to stage 3. Show details

Outstanding – I like to acknowledge Bev for her professionalism in providing us with her knowledge of the products, as this was very new to us. She explained what would have been suitable to suit our home, and then her measurements were pretty accurate. Bev was very friendly and easy to talk to. Bev also explained the process once payment has been processed,… Read more

then the wait time, to being contacted from Kresta for installation which was pretty spot on. The guys arrived with the blinds and installed them. I was so blown away with the great and efficient job and they look absolutely amazing. Very happy with the decision and the help from Bev. Bev is a true asset to the company. Thank you so much. Annette Mama

Wonderful products, outstanding service – We are so pleased with the products, shutters and blinds but more importantly the service from our consultant Bev. I can't fault Kresta and the consultant. The fitters were outstanding, polite, tidy and prompt. Thank you Show details

Read reviews before contacting Kresta Blinds, wish we had. 13 February 2025 - Measure & quote done, deposit paid and order placed. WE WERE TOLD BY [Name Removed], THE MEASURE & QUOTE LADY, “THAT OUR BLINDS WOULD BE 5 TO 6 WEEKS MAXIMUM, SHE SAID SHE WOULD MARK THE ORDER AS PRIORITY/URGENT AND THE BLINDS WOULD PROBABLY BE READY IN LESS TIME.” 31… Read more

March 2025 - We phoned Kresta to enquire why we had not heard from you regarding an installation date. The lady we spoke with advised the estimated installation date was between 7 to 14 April. We advised this was not what we had been told at the time of ordering and requested a phone call back from someone in authority who can advise more detail regarding our order & delay with installation. She advised the Manager was in Adelaide and would phone us back. NO return phone call was received. 31 March 2025 - Shortly after the above phone call, we received an email from Kresta Cannington advising our installation date was 25 April. We phoned Kresta Cannington regarding this advice and advised our installation was promised to be 5 to 6 weeks from the measure & quote as we ordered & paid the deposit on that day 13 February. [Name Removed] at Kresta Cannington would not provide further information on the delay, when we requested to know the current location of the blinds, [Name Removed] advised “on a wharf somewhere”. She did not know if this was in Western Australia or an overseas country which she would not advise us what country the blinds are manufactured in. [Name Removed] then HUNG UP ON ME

DO NOT USE: absolute charlatans who take payment, and refuse to communicate or fix issues with their no fit for purpose products. Could not use my correct name and contact information on the quote should have been the warning not to use. Took 50% payment in August 2024 and did nothing for months. Would not have arranged installation if I didn’t… Read more

follow up.

Followed up to enquire about installation as they had never contacted me, and I was initially told to wait until the end of January.

After objecting to this given they had payment for 5 months, I got a December installation date on condition that full payment (the remaining 50%) was made the day prior to installation. I foolishly agreed to this condition thinking they were a professional franchise. The blind had issues since installation : it flaps loudly in the wind, hitting the wall causing damage.

I have communicated this to them since 8 January 2025 and still do not have a resolution. I gave them 2 opportunities to rectify issues, and they have failed to respond.

The sales person at the Cannington store, [Name Removed], refuses to return my phone calls after I complained, and used the receptionist as a go between. This is deeply frustrating as the receptionist lacks the knowledge of the issues. I asked if this could be escalated to someone else and still have not been provided any information. There has been no communication from their head office service department to provide a solution to the issues either.

I have asked for a site visit as what they have installed is not fit for purpose and cannot be connected to power due to the heritage conditions in the building (which they were provided with at initial contact). They do not have electricians employed (this is a separate owner expense) and their installer is an independent contractor, not from the Perth Metro Area, who works for them 1 day a week. I understand know why their installations are so slow.

They took additional payment for a replacement remote which has also not been provided for weeks.

Given they refuse to communicate with me at all and it has been 60 days since I raised a dispute with them, with no resolution, I have sought to challenge the transaction via my bank, and have lodged a complaint with the ACCC.

Kresta is no longer a professional organisation. If you have dealt with them previously, as I had, they are not the same company anymore. Their whole process is deeply flawed and unprofessional.

I would recommend that anyone considering Kresta, particularly the Cannington WA store keep looking! If you encounter issues they will take your money and turn their backs on you.

3 month wait, no contact from Kresta and still no blind! – Ordered one Venetian blind and paid deposit 1/5/24. Consultant told me 6 weeks until fitting. Have not had any contact since, not even an email. I called in early June and was told the shipment was delayed - this was when I became aware the blind was being manufactured overseas - and should arrive in a few weeks. I called again 26/7 and was told… Read more

the shipment had been delayed and promised a callback on 29/7 with ETA. No call by COB 30/7. Awful service and follow up. Will never use this company again.

Love my new blinds – I am very happy with my experience with Kresta (Cannington). Bev measured and quoted. She was efficient, knowledgeable and organised. The blinds were ready on time and installation was done efficiently and accurately. Sue (Cannington) and the fitting team were great!

Love our new window treatments! – We found Kresta to be excellent to deal with, they were highly professional, and helpful. We love our new window treatments, they look fantastic. We are very happy, and we would highly recommend the company. Show details

Great product, great service – I had some california roman blinds made up for my bathrooms. Bev provided great expertise on the measure up and quote, and the guys were efficient and professional for the installation. Great consumer experience all-round. very satisfied. Show details

Customer service was amazing – From the moment I walked into the showroom in Cannington WA I was very happy. The young lady was very helpful. She knew her product and helped us with our enquiry, wish i remembered her name. The service got better from there with Bev. Another staff member who knew her stuff. She camw to our home and helped us choose the product that was right for… Read more

our home, gave us her opinion and steered us in the right direction. We were so happy with Bev I put in a request with her to quote both our homes and she obliged. Bev is a great lady that represents your company know her products and I couldn't be happier to recommend her to anyone.

Great experience – My experience with Bev from Kresta was great. She was knowledgeable and guided me through all the choices for window dressings. Would definitely recommend Kresta :) Show details

Professional from start to finish – Our experience has been professional from start to finish. Bev’s experience made our in-home measure and quote easy and efficient and gave us confidence in making the right choice for our space. Kresta’s order process was simple and they were very patient when we needed to delay install due to renovation delays. Our installers were friendly, efficient and left our space clean and tidy. Show details

Bev & James 5 star service – Bev attended my elderly mothers home for whole house quote for vertical blinds. She was professional, friendly and punctual and rang ahead of appointment. She provided samples and provided a quote almost instantaneously. James the installer was punctual, efficient at installing the blinds and friendly. Excellent service and good quality blinds. Thank you Kresta team Cannington. Show details

PERFECTION again !!! – This is my second time purchasing blinds through Bev at Kresta. As we are now doing up a Studio on our property. From the moment I contacted Bev the service was just FANTASTIC …. I was very happy with the Quote and the Installation was a breeze. The installers arrived on time and were very friendly. I am so impressed with how the blinds have… Read more ·  2

transformed the studio and block out the light where needed. Highly recommend Bev and the Boys ! Thank you so much !!

Happy with Sales Rep and Quality – Thank you Bev (salesperson) for your great service and advice for choosing curtains and shutters for me new home. The curtains were installed very professionally, and look amazing. I am still waiting for shutters, but was told they would take a few extra weeks. I was told the estimated wait period for both curtains and shutters and have had no… Read more

issues with delivery being in those timeframes. Office Contacts to enquire about updates or make charges to delivery dates was somewhat frustrating. I believe office admin /follow-up customer service can be improved.

Great product – Bev arrived on time, very professional, would consider Kresta in the future. Show details

Excellent service and very professional team – Very happy with the management and installation of blinds. Bev and the team were so professional, helpful and knowledgeable. And we loved the end result of our new curtains and shutters. Thank you for making the whole experience a wonderful one. Show details

Great job – Very happy with the results and great service from sales to install. Show details

Great product and great servixe – We had an excellent experience with Bev (representative) and Steve (installer). Bev was above and beyond. Always advising reasonably and even coming to our houses to present and double check everything. She made this process very easy for us. The installer was efficient and clean. We would use Kresta again. Thank you Bev, you’re an ace! Show details ·  1