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La Luna Pet Care
4.2 from 349 reviews

Reviews

4.2

349 reviews
5
(225)
4
(55)
3
(16)
2
(8)
1
(45)
  • Product Quality
    4.5 (60)
  • Return Claim MadeYes (3) · No (67)
  • Shipping
    4.2 (40)
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Jason A.

Jason A.South East Queensland, QLD

  • Verified customer

An excellent product.

published

The product is great, reasonably priced and high quality materials and workmanship. The Supplier is easy to deal with, friendly and polite. The door itself is versatile, and installation was relatively simple, even for our odd sized doors.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Sandi

SandiNorth-East, TAS

  • Verified customer

It’s excellent and in ready for winter to keep the house warm

published

Easy to install and animals have only taken a few days to used to using it. No more leaving the sliding door ajar for the animals to go in and out and no more getting up through the night to let them out.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Trudi

Trudi

  • 3 reviews

Couldn’t be happier!

published

Purchased temporary pet door & am absolutely thrilled with it. Easy to install, fantastic quality & First class correspondence from the company. Order was delayed due to pandemic - but La Luna kept me updated every step of the way. Highly recommended.

Product Quality
Shipping
Return Claim MadeNo
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Excellent Choice!

published

We really love the doggy door and it has really helped train our dog to go out to do her business by herself. She is very comfortable using it. The best was the ease to install and use.

Product Quality
Shipping
Return Claim MadeNo
Alan

AlanSydney, NSW

  • Verified customer

Great Product and Service!

published

Great product and very happy! Works perfect, and very happy with the service.
I was always kept informed and will recommend La Luna Pet Care to anyone and will defiantly buy from again
Thank you very much :)

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Aunties

Aunties

  • 2 reviews
  • Verified customer

Great outdoor “cube” for the cats - they will stay safe in it!

published

Wonderful Safe environment for the cats. We couldn’t believe how fast the delivery was - it was super fast! We would defiantly purchase again. Lady on the phone was very helpful.

Product Quality
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Kerry

KerrySydney

  • 2 reviews
  • Verified customer

Just Perfect!

published

I am really pleased with the cat cabana. It is perfect for my new rescue cat: it allows her to enjoy being outside in the yard withplenty of room but safely contained. The cabana is solid but straightforward to construct even for one older woman. I found putting on the netting a challenge because it needs to be a snug fit but improvised with cable ties to hold it firmly in place. Delivery communication was very good. Overall, a great purchase. Thank you.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Kings

KingsCentral Highlands and Goldfields, VIC

  • 5 reviews
  • Verified customer

Cat flap with wifi ops

published

Great product works very well and love having the ability to record the movements of our furry friends.
Being able to set a curfew time for entry and exit is fantastic, its just what we needed, so if we forget or are not home in time to manually lock the flap we can set and forget...

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Best product and BEST customer service!!

published

I do charity work and save animals. The Cat Cabana is exactly what I needed for stray cats looking for a home while they have their meet and greet!
It is tough, easy to assemble and is very portable.
The cats love the hammock and platform. It is so cute to see them hanging about and enjoying it.
Awesome product and the customer service was second to none. 100% recommended!!!

Product Quality
Shipping
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Cappy

CappyGreater Melbourne (Outer), VIC

  • Verified customer

What a difference

published

We recently welcomed a new puppy to keep our 7 year old dog company and couldn't believe it when our big dog reverted back to some very puppy like behaviour - like having accidents overnight again! We brought the La Luna Dog Door and no more accidents! This was not only great for us but also for our puppy and impending bad habits!!!! The dog door works so well, you cannot hear the flap during the night and it is so easy to install and move if necessary and the structure fits in with our existing sliding door really well. I have already recommended La Luna dog doors to others.

Product Quality
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

LINDSAY

LINDSAYAmaroo 2914, ACT

  • 2 reviews
  • Verified customer

Fantastic!

published

We had the dog door installed last Thursday by a La Luna installer, who did a great job, and it has transformed the lives of our two dogs and ourselves! No more getting up and down to let Oskar and Lewi in and out. They worked it out pretty quickly (with a few treats to initially entice Oskar through!). They now have the freedom of movement and are making the most of it, and I know that when we are out they have the option of being in or out of the house. Perfect! The unit sits in the wall perfectly and doesn't look out of place at all.
Thanks to Ann at La Luna for her support and great advice in getting the right size door for our boys and for how easy the whole process was. I would recommend La Luna dog doors to any pet owner.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

  • Verified customer

It works!

published

Doggie door works well and almost immediately reduced accidents in the house. Like how structure blends in with rest of the doors and wall. Also like how easily it can be dismantled when I no longer have a dog.

Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Woodcockv

WoodcockvSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Great!

published

My 3 little dogs have been using the per door for 5 years and it was time to get a replacement flap.
I was in the area of the store so walked in and purchased the part with ease.
The saleswoman was lovely, friendly and helpful
I would definitely buy this product again if needed.

Product Quality
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Andrea

AndreaMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Great product

published

Hubby installed and had a few problem's due to our tracks being different.
We purchased the screen door security attachment this is where we had the problems, due to him being handy he sorted it.
So maybe pay for installation if not sure.
MAGGIE MAY our Cavoodle pup figured it out in minute's .
Fast&Excellent delivery as well placed at our back door due to not being home.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Getskills

GetskillsIllawarra, NSW

  • 2 reviews
  • Verified customer

Great product, easy to fit.

published

We’re so glad we found this product, much easier then sawing into doors or drilling through walls. Installed it in no time and our dog was happily in and out by the end of the day. A well thought out, well designed and solidly built product. Very pleased.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

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Danielle

DanielleHunter Region, NSW

  • Verified customer

Useless for my door

published

The bar lock was useless for my glass sliding door, despite having the customer service team tell me it would work nicely with my door settings- I had even sent photos of the door lock etc.
The security pack was also useless as it w9ouldnt fit my door, again, despite myself sending photos to have the response that this system would fit and work...

Not happy I spent over $50 including postage for both items to have them useless to me. I am not willing to pay out more money to have them sent back.

Product Quality
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

  • Verified customer

My cat is happy at last.

published

Our house burnt down recently and we’re living in a rental and this sliding door insert with pet door has been a Godsend. Thankyou so much for this wonderful product.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Stumblegum

StumblegumSouthern and Hills, SA

  • 3 reviews
  • Verified customer

Portable cat enclosure

published

Moved house with an older cat. Didn't want him to get lost. Wanted to give him a walk on the grass, in the sunshine. Purrfect! Thankyou for a good product, as advertised, and quick delivery.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

  • Verified customer

Quick delivery, Great quality and easy professional installation

published

Purchased a sliding pet door with security pack, screen door adapter and the option of getting it professionally installed by a subcontractor organised by animalistic and can not fault the entire process. The door is well built and with the security pack and screen door adapter we have the best of the best with aircon inside but the dog still able to go in and out as he pleases. Thank you.

Product Quality
Shipping
Return Claim MadeNo

Review collected in partnership with La Luna Pet Care

Linda J

Linda JSouth Australia

  • 4 reviews
  • Verified customer

Terrible service/product/installer. can’t open sliding door after installation. Reported to Consumer & Business Affairs

published

Take money first. Install dog door before checking sliding door will open. Dog door hits sliding door frame. Can’t put slide lock in and open sliding door. Take no responsibility. Their solution was angle grind the back of dog door and reverse it! Um no. I refused so it’s my fault because I wasn’t prepaid to ruin the dog door for their fix solution. They should have checkin Ed before cutting hole in my door!

Product Quality
Return Claim MadeYes

Review collected in partnership with La Luna Pet Care

Page 1 of 18

Questions & Answers

Sandra G

Sandra Gasked

I was given a cat cabana penthouse and I can't work out how you would attach the extension cube. Can anyone help me please?

2 answers
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Sandra, You build the add on cube separately then use the supplied zip ties to attach the 2 frames together. You can then cut the net top allow the cat access to that part. Please let us know if you need anything else.

Kind Regards

Admin

Sandra G
Sandra G

Oh ok cool. Didn't realise you had to cut the net. That's the part that confused me, how they would access the top part. Thanks heaps for your reply. We love the enclosure it was so easy to put together (even though after watching the video I did it backwards).

Lyn B.

Lyn B.asked

Received Cat Cabana. Having difficulty assembling it as the net seems too small.

5 answers
Meaghan C
Meaghan C

Hi Lyn, I found it a 3 person job getting the net on as it’s quite a tight fit.

Lyn B.
Lyn B.

Thanks Meaghan - so it’s not as easy as the video shows ! Will tell my frustrated hubby he was worried about bending the poles . Thanks

La Luna Pet Care
Representative A.La Luna Pet Care

Hi Meaghan,
How long ago did you purchase your enclosure. We have just released a new updated version that has an adjustable net, which makes it much easier. See this assembly video, No outtakes, full assembly from start to finish. https://www.youtube.com/watch?v=sYG8DNKbYUc&t=6s
Any questions please let us know.

Regards

Animalistic Team.

Kerry R

Kerry Rasked

Hi,
We are installing a new security screen and want to incorporate a pet door. Would your product fit a swinging security door, allowing sufficient space for both the security door and solid door to close at the same time when necessary? Also, what is your turn-around time for orders at the moment? We have a deadline in early December.

1 answer
La Luna Pet Care
Representative A.La Luna Pet Care

Hi Kerry, Yes we have an Aluminium Pet Door that is designed for screen doors. We also sell Petway pet doors which are also a good fit for screen doors. See the links below for your options. If you would like us to install it for you please let us know by calling us on 1300 761 369 and we can get you booked in.

https://www.temporarypetdoor.com.au/aluminium-premium-pet-door

https://www.temporarypetdoor.com.au/petway-pet-door

Kind Regards

Admin

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