La Luna Pet Care

La Luna Pet Care

 Verified
La Luna Pet Care
3.9

688 reviews

PositivevsNegative
73% · 502162 · 24%
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Return Claim MadeYes · No
Product Quality
4.2
Shipping
3.8

La Luna Pet Care was previously trading as Animalistic.

Reviews

688 reviews
688 reviews
Stefanie K.
Stefanie K.Sydney, NSW
 

Cat Cabana not fit for purpose, abysmal customer service from La Luna

TLDR Cat Cabana not fit for purpose, plastic connectors degrade and break if Cat Canana is left outside. La Luna can't provide parts and tell lies.

Bought a Cat Cabana for my cats to go outside it. The plastic connectors degrade outside over time and break. The Cat Canaba is not stable with broken connectors. I ordered new connectors in November 2023, paid for them in March 2024, still not received. Customer service has been indescribable. Clearly La Luna Pet Care think I am an idiot, months of dishonesty. Show details

Donna
Donna2 posts
 

Useless

Door doesn't fit properly and can't lock my sliding door into it so not secure.
Instructions are pretty useless they list the parts included but don't show what they are...not helpful. Show details
Naomi Sampol
Naomi SampolSydney, NSW4 posts
 
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Shell36
Shell36Queensland5 posts
 

Perfect Purchase & Service!

The La Luna pet stroller was well worth the preorder wait. With my back issues I can no longer carry our kiddos in carry cages, so the stroller is perfect! Shockingly, both cats took to it instantly and will sleep in it if left set up in the lounge. It pushes beautifully and clips safely into the car for the distance we have to travel for vet visits. Very glad I chose La Luna! Show details
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Mariana D.
Mariana D.South East Queensland, QLD
 

Scam!

Scam! The product does not fit to the purpose. I cannot use it in my door and they are not getting back to me. I am trying to return it but they blocked me . Show details
Zoe T.
Zoe T.South East Queensland, QLD
  Verified

Absolutely amazing product quality and fantastic customer service!!!

We have placed two separate orders with La Luna so far. Each time we have received the highest level of customer service and our products are of exceptional quality.
We ordered the patio door insert and it is of the highest quality and the installation video on La Luna's website made it so easy to install!
We then ordered the calming beds for our Rotties and they absolutely love them! The quality is higher than expected and they are the perfect size for our 'larger' puppies.
I cannot fault the level of after sales service from La Luna, they are amazing! And, the quality of their products is fantastic!!! Show details
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Loky T.
Loky T.Greater Melbourne (Inner), VIC
  Verified

Seamless pet door installation and excellent customer service

I had been in touch with Rialyn from La Luna's customer care to organise a pet door to be delivered and installed on my front door.
Her service was excellent and she was prompt in responding.
She organised for my pet door to be installed and the installation process was seamless.
Thank you so much to Rialyn and the installer from La Luna.
I highly recommend La Luna if you're looking at installing a pet door! Show details
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Mark S.
Mark S.
 

Terrible

I wish I had read these reviews before I ordered … everything detailed below resonates with me .. poor customer service, product was available when I ordered then suddenly no stock.. apparently on its way and promises to follow up and now it is delayed in transit Show details
Glenn
Glenn
 

Disappointed

Installation contractor recommend using a different door as the La Luna door was such poor quality. Complete waist of time and money Show details
Shipping
Nadia F.
Nadia F.Sydney, NSW
  Verified

Worth waiting for - our pups love it!

Looking for a sturdy dog stroller for my 2 adult mini dachshunds who've both had spinal surgery, landed me on this website and I was happy to have my call answered quickly before purchase when I had a question. Despite wanting it immediately (of course) the wait time and pre-order process was marked clearly on the page and it was delivered as promised. We're all very happy with it!
Shipping
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David
DavidMetropolitan Adelaide, SA
 

Good service

Two pet accessories dispatched on day of order and received interstate on 4th day. Show details
Quynh T.
Quynh T.
 
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katmc
katmc4 posts
 

Shocking customer service, false information and advertising withholding refund

Came here to say the same as everyone else!

21 day delay in receiving my product.

Returned extension piece within their return and refund policy, as the door fits and comes with one already, falsely advertising max standard height being 211cm.

Awaiting refund 17 weeks later, given same excuse as everyone else. Have taken the matter up with consumer affairs and will be going to QLD fair trading next.

It's a shame, product is great and quality of high standard. False advertising and misleading info on the website and horrible customer service is a big no no. Show details

Product Quality
Ben A.
Ben A.
 
Ryan W.
Ryan W.Sydney, NSW
 

BUYER BEWARE: Shop Elsewhere

Buyer Beware Do Not Use This Company. It is now 12 months since I have been promised a refund on items returned. Have been fed the same old lies about changing warehouses, processing refund. No refund forthcoming. Total scam artists. Show details

Questions & Answers

tomasr303
tomasr303

Hi, is there a way to keep the flap locking plate up without removing it completely?

La Luna Pet Care
La Luna Pet Care   DM   

Hi Tosmar, Unfortunately not as standard. You can however drill a hole in the locking plate so it will use the pop button to stay in the open position.

Emma W.
Emma W.

Has anyone ordered a cat cabana lately (July/August 2023) how long did it take?

Aramex havent even entered the tracking number into the system yet and wont respond to my request

La Luna Pet Care
La Luna Pet Care   DM   

Hi Emma, Everything's in stock at the moment and dispatch is currently taking about 2 days. What was your order number i can look into it for you :)

La Luna Pet Care
La Luna Pet Care   DM   
Pat
Pat  

I appreciate you have problems but customers shouldn't be held accountable for that. I do appreciate now that you have confirmed you will refund.

Janne W.
Janne W.

Cleaning the door flap, what to use

See all La Luna Pet Care questions

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