La-Z-Boy

Purchased our lounge 3 months ago and delivery included from Myaree WA store. Looks fine. Was told delivery guys would place old lounges on verge for us. Being elderly we asked the question and were assured this was included in 11k price.Driver and offsider said they could not do it because of insurance problems in case he put hole in wall. On… Read more

being pressed he said he would do for $100. Not sure what happened to insurance problem. Had to pay as could not move ourselves. Be sure when dealing with this shop everything is in writing.

Thank you Ru for dealing with our delivery issue so professionally - Ru you did a great job in helping to fix our problem and we are now very happy with the outcome you achieved for us. When shopping at La-Z-Boy Bundall, we would highly recommend you to anyone. Philip Blank Show details

Robyn was super helpful and did not rush us into a decision...so we bought 2 chairs! Thank you!

We ordered an expensive leather two seater recliner with a consul in between. It arrived, and although it is very comfortable, it has two manufacturer's faults which means it will need to be sent back to the factory to be rectified. We paid a lot… Read more

of money for this, and because we live in the country, our seats will be away for at least two weeks at the factory, not including whichever days are their delivery days to our area. So when it leaves, we will be sitting on kitchen chairs for the duration. We are not impressed with the lack of quality control at the factory.

We love LazBoy electric recliners. About 7 years ago we bought a set of 2 single United recliner chairs plus a 2.5 seat recliner with a console. All with lumbar support & USB charging. They were fantastic. When we moved to Surfers Paradise we bought some new chairs & a 2.5 seater, this time without a console. Almost a year later there was an… Read more

issue with the appearance of the leather in the new United recliners so we contacted LazBoy store in the Gold Coast where we bought them. We spoke to Martha Rosenwarne who is the store manager. She is excellent. LazBoy head office agreed & approved the replacement of the affected recliners. We love the LazBoy chairs as they are very comfortable, strong, & will last a very long time. Importantly we are very impressed with the company LazBoy as they not only have fantastic products, they also have excellent staff & we are very impressed with how they stand by their products. At all times LazBoy were very professional & impressed us with how honest & credible they are. We thoroughly recommend the recliners we have bought over the years & highly recommend LazBoy as a very honest business.

In 2024, I decided that I needed a comfortable TV chair, where I could safely nod off, if I needed to, without cricking my neck and waking up in agony. I did my internet research, decided on an adjustable recliner and found some on sale. I opted for a La-Z-Boy model, the Vermont recliner with headrest. I was advised that delivery would take… Read more

months. It took five months to arrive! Stroke one: excessive delivery delays.

As I lived (at the time) 52 steps down to my house from the street, by the time the delivery personnel arrived, I feared the older delivery man was having a heart attack; he looked that exhausted! The reason: He and a young woman were the only delivery crew to carry a chair that weighs an undisclosed, monstrous weight, when delivery instructions stated that more than two persons (men) were needed to carry the chair, let alone down 52 steps! That was the second stroke against my acquisition: a monstrous weight!

Next, when they set it up for usage, I realised that it required to be plugged into a power outlet, which needed to be in its vicinity, or else it required a cumbersome extension lead, a potential tripping hazard. Third stroke: a connection to a power point was required to make it work, which seemed archaic. I had expected to be operated with a remote control gadget instead.

Fourth stroke: the price. Though the chair looks attractive, the price now seems robbery to me, even with a sale discount.

Since moving to a new location, the chair could not be set up near a power outlet, and an extension lead was impractical. The chair sat there, unable to access its features. By coincidence, someone mentioned that a furniture battery could replace the need for a power outlet. More expenses were needed to make it operational! So, off I went to purchase such a battery and returned with several hundred dollars less in my pocket!

Fifth stroke: additional purchases required to make it operational.

Sixth stroke: It is not designed with ergonomics in mind. As a trained rehabilitation counsellor, I can tell that the seat angle is not based on ergonomics. Instead of the back part being raised above my knees when seated, it tends to sag backward, often leaving me with a moment of acute back pain when getting up from my chair.

Overall, I regret my purchase and do not recommend it to other potential buyers.

On the afternoon of 29 April my husband Don and I visited the La-Z-Boy Morayfield Store looking to purchase 2 Recliner Chairs. We went to La-Z-Boy as for many years we had heard positive comments regarding the quality of their furniture. Firstly, the store has a good display of products, including chairs, lounges, sofa beds. We were looking to buy… Read more

2 Recliner Chairs. We were assisted by Nikki Chesterfield. It was late in the afternoon and near closing time but Nikki showed us what was available and we said we would return the next day as she would be there. We did and with Nikki assistance we ordered 2 suitable Recliner Chairs. We also ordered a 3 Seater Sofa Bed and purchased another Recliner Chair that was on sale in the store. As we were moving to Brisbane, Nikki arranged for our furniture to be delivered to our new address when it is ready for delivery. We are an older couple and Nikki was so patient, helpful and polite that the decision making and purchasing of the furniture wasn't a problem at all. We look forward to the delivery of furniture. Janet and Donald English

I phoned the store and Jodi was very helpful. We went into store and Jodi showed us the electric recliners as we requested. My wife and I were very pleased with the service. regards Marne Szalek.

My wife and I had a very good experience seeking and finding recliners for our family room. Samantha did a great job explaining about the different models and then to place our order. Show details

I recently purchased a recliner from La-Z-boy Aspley. Being elderly and disabled much of the research was done on line. I found Natalie extremely helpful, she listened and understood my needs and desires. She sent me measurements of suitable chairs via email. When I finally made it to the showroom she made very helpful suggestions and was not at all “pushy”. I highly recommend doing business with Natalie. Show details

Very disappointed in the quality of the Lazyboy Power Recliners that we bought. Ordered 11th February 2025 and received 30th June 2025. (Just under 20 weeks) After a couple of months we noticed the seats started to sag. We contacted the store 6th April 2026 who sent a representative 15th April. The recliner was collected 14th May and then returned… Read more

26th May 2026. (Just over 7 Weeks) That same recliner's seat has once again sagged on one side. The second recliner has also sagged on the seat. All in all very poor. Our previous Lazyboy Recliners lasted years. It seems to me that the furniture is now built on price, not quality, a sad but true fact.

29th June 2026 I have waited a week for a mediation response from Lazyboy. As there has been no response I will now post.

Brought a triple platinum zero gravity electric recliner chair .after 6 months i actually rec it after 2 weeks my neck and back are sore and the back of my head is so sore i cant lay on a pillow .the chair cost 3000 dollars . The seat is like sitting on a board and the head rest is in wrong position and foam inside sticks out giving you a… Read more

chicken neck both myself and my husband have tried for 4 weeks to get it in correct position.looks like will prob have to try to sell it for aroundc700 dollars

I ordered a Pinnacle XR Recliner on the 24/11/2025. I am still waiting! The store from which I ordered it, FURN1TUREONE, Taree, takes no responsibility... 'problems with the supplier, not us!'. I can find no way to contact Laz-boy. They refer me to my nearest store... From my experience and as I still do not have the 'special order' five months later, I could not recommend either FURN1TUREONE or Laz-boy products! Show details

In the process of purchasing 2 power recliners. Found Roydon at Morayfield most informative. Gave us lots of info without being pushy. Would recommend him for future purchases. Show details

Fariba at Tweed Heads Store was very helpful and extremely patient. Nothing was too much trouble and she was able to answer any question we had. We felt very relaxed as no pressure was placed upon us to make a purchase. The store had a good selection floor stock which ultimately enabled us to make an informed purchase based on trying before… Read more

buying. Lazboy furniture have had a name synonymous with quality and this was evident when viewing their products. They also provide a very good warranty.

The sales assistant, Aly, at the Myree Store was lovely , I felt quite relaxed as she showed me around the various recliners and lounges. Very knowledgable and no pressured at all. She was personable and extremely helpful in after sales service also I am extremely happy with my United power recliner with head and lumber support in Premium Oslo… Read more

Pebble Antilope. Also the twin Selerno 2.5 Seater Nature Sapphire fabric couches I purchased. Well worth the long wait. They match perfectly with my wooden cabnets and Persian rugs I collected from around the world. I am thrilled and it has been a pleasure doing business. Such patience and understanding as i changed my mind several time before finally making a decision . It has all come together beautifully making a relocate from my home on the Gold Coast to a Retirement Village in Murdoch a happy one. Thank you for your support

I bought a recliner on line from Midland. The staff were helpful over the phone. However the recliner is manual with the handle so stiff I’m not able to use the recliner. I enquired if there was a way of loosening it but was told no. With no follow up. I recommend that you view before buying. Show details

I have just ordered two 21/2 seater recliner lounges from La-z-boy . I shopped at our Rutherford store and can't speak highly enough of the friendly and knowledgeable staff there. The store is well set out and very easy to try all of the different styles in lounges and chairs. Thank you Mathew for your patience and i will be posting some pics when… Read more

my lounges arrive. At this point all that i have is my leather protection kit and i dont think that anyone needs to see that.

We found Chantelle to be a great salesperson. She listened to all of our needs and provided us with some great options. She wasn't pushy or aggressive which was fantastic. Chantelle made the whole experience a pleasure. I would definitely recommend not only your product but recommend dealing with Chantelle. Show details

A fabulous range of products with wonderful service. Friendly and helpful staff who were very patient with us. Even after purchase and change of mind to a different product in the same store we were treated with friendly assistance. Highly recommend the Rutherford store. Show details

Suzanne from Lazboy Home Central Kawana was incredibly helpful when my elderly mother and I made an impromptu visit to the store. She was very knowledgeable about the products and clearly communicated with my mother about how mum felt in the chairs, she took into consideration the ease in which mum would be able to use and gain maximum comfort… Read more

from the chair. Suzanne also went the extra mile to add fabric protection before delivery and was extremely generous with providing mum a complimentary pillow for her neck. Delivery was made 2 days later. Thank you Suzanne for all your help - mum loves her new chair.