La-Z-Boy

I bought a recliner on line from Midland. The staff were helpful over the phone. However the recliner is manual with the handle so stiff I’m not able to use the recliner. I enquired if there was a way of loosening it but was told no. With no follow up. I recommend that you view before buying. Show details

We ordered an expensive leather two seater recliner with a consul in between. It arrived, and although it is very comfortable, it has two manufacturer's faults which means it will need to be sent back to the factory to be rectified. We paid a lot… Read more

of money for this, and because we live in the country, our seats will be away for at least two weeks at the factory, not including whichever days are their delivery days to our area. So when it leaves, we will be sitting on kitchen chairs for the duration. We are not impressed with the lack of quality control at the factory.

love my recliner till it broke – after 2 years my recliner collapsed and is unuasable.informed lazyboy but to date no one has turned up to repair it.service is extra slow.the product is not what it use to be.my other lazy boy is 15 to 20 years old,had no problems,maybe because it was made in USA,our new one is made in ASIA. Show details

A big thank you to the staff at Macgregor store for their help and assistance in the purchase of my new furniture Lain was particularly patient as I came back several times and she helped me make a good decision. Thank you Show details

We love LazBoy electric recliners. About 7 years ago we bought a set of 2 single United recliner chairs plus a 2.5 seat recliner with a console. All with lumbar support & USB charging. They were fantastic. When we moved to Surfers Paradise we bought some new chairs & a 2.5 seater, this time without a console. Almost a year later there was an… Read more

issue with the appearance of the leather in the new United recliners so we contacted LazBoy store in the Gold Coast where we bought them. We spoke to Martha Rosenwarne who is the store manager. She is excellent. LazBoy head office agreed & approved the replacement of the affected recliners. We love the LazBoy chairs as they are very comfortable, strong, & will last a very long time. Importantly we are very impressed with the company LazBoy as they not only have fantastic products, they also have excellent staff & we are very impressed with how they stand by their products. At all times LazBoy were very professional & impressed us with how honest & credible they are. We thoroughly recommend the recliners we have bought over the years & highly recommend LazBoy as a very honest business.

In 2024, I decided that I needed a comfortable TV chair, where I could safely nod off, if I needed to, without cricking my neck and waking up in agony. I did my internet research, decided on an adjustable recliner and found some on sale. I opted for a La-Z-Boy model, the Vermont recliner with headrest. I was advised that delivery would take… Read more

months. It took five months to arrive! Stroke one: excessive delivery delays.

As I lived (at the time) 52 steps down to my house from the street, by the time the delivery personnel arrived, I feared the older delivery man was having a heart attack; he looked that exhausted! The reason: He and a young woman were the only delivery crew to carry a chair that weighs an undisclosed, monstrous weight, when delivery instructions stated that more than two persons (men) were needed to carry the chair, let alone down 52 steps! That was the second stroke against my acquisition: a monstrous weight!

Next, when they set it up for usage, I realised that it required to be plugged into a power outlet, which needed to be in its vicinity, or else it required a cumbersome extension lead, a potential tripping hazard. Third stroke: a connection to a power point was required to make it work, which seemed archaic. I had expected to be operated with a remote control gadget instead.

Fourth stroke: the price. Though the chair looks attractive, the price now seems robbery to me, even with a sale discount.

Since moving to a new location, the chair could not be set up near a power outlet, and an extension lead was impractical. The chair sat there, unable to access its features. By coincidence, someone mentioned that a furniture battery could replace the need for a power outlet. More expenses were needed to make it operational! So, off I went to purchase such a battery and returned with several hundred dollars less in my pocket!

Fifth stroke: additional purchases required to make it operational.

Sixth stroke: It is not designed with ergonomics in mind. As a trained rehabilitation counsellor, I can tell that the seat angle is not based on ergonomics. Instead of the back part being raised above my knees when seated, it tends to sag backward, often leaving me with a moment of acute back pain when getting up from my chair.

Overall, I regret my purchase and do not recommend it to other potential buyers.

On the afternoon of 29 April my husband Don and I visited the La-Z-Boy Morayfield Store looking to purchase 2 Recliner Chairs. We went to La-Z-Boy as for many years we had heard positive comments regarding the quality of their furniture. Firstly, the store has a good display of products, including chairs, lounges, sofa beds. We were looking to buy… Read more

2 Recliner Chairs. We were assisted by Nikki Chesterfield. It was late in the afternoon and near closing time but Nikki showed us what was available and we said we would return the next day as she would be there. We did and with Nikki assistance we ordered 2 suitable Recliner Chairs. We also ordered a 3 Seater Sofa Bed and purchased another Recliner Chair that was on sale in the store. As we were moving to Brisbane, Nikki arranged for our furniture to be delivered to our new address when it is ready for delivery. We are an older couple and Nikki was so patient, helpful and polite that the decision making and purchasing of the furniture wasn't a problem at all. We look forward to the delivery of furniture. Janet and Donald English

A fabulous range of products with wonderful service. Friendly and helpful staff who were very patient with us. Even after purchase and change of mind to a different product in the same store we were treated with friendly assistance. Highly recommend the Rutherford store. Show details

Suzanne from Lazboy Home Central Kawana was incredibly helpful when my elderly mother and I made an impromptu visit to the store. She was very knowledgeable about the products and clearly communicated with my mother about how mum felt in the chairs, she took into consideration the ease in which mum would be able to use and gain maximum comfort… Read more

from the chair. Suzanne also went the extra mile to add fabric protection before delivery and was extremely generous with providing mum a complimentary pillow for her neck. Delivery was made 2 days later. Thank you Suzanne for all your help - mum loves her new chair.

We recently purchased an Astor Platinum lift chair for my 87 year old Dad and the experience was wonderful. Fari went above and beyond by patiently showing Dad how to use the chair. He had a bit of dementia, and her kindness and understanding meant so much to us .Truly outstanding service. Thank you! Show details

Very dissatisfied with the leather quality. Chairs are comfortable and well built but leather is now 5 years old and looks like it's 20 years old.Always cleaned and treated with their recommended cleaner.Wont buy again Show details

soo disappointed extremely expensive $6500.00 fir this clunky horrible lounge recliner at kingaroy never recommend never buy again would only give 1/2 a star if i could genuine buyer Show details

Sales staff are fantastic. Delivery is a joke, after waiting 12 weeks for product to arrive, now have to wait another 2 weeks before it can be delivered with the only option being a Tuesday with no time window. So need to take a day off work just for a delivery, this was not shared when ordering. Show details

I have just ordered two 21/2 seater recliner lounges from La-z-boy . I shopped at our Rutherford store and can't speak highly enough of the friendly and knowledgeable staff there. The store is well set out and very easy to try all of the different styles in lounges and chairs. Thank you Mathew for your patience and i will be posting some pics when… Read more

my lounges arrive. At this point all that i have is my leather protection kit and i dont think that anyone needs to see that.

We found Chantelle to be a great salesperson. She listened to all of our needs and provided us with some great options. She wasn't pushy or aggressive which was fantastic. Chantelle made the whole experience a pleasure. I would definitely recommend not only your product but recommend dealing with Chantelle. Show details

The staff were very knowledgeable and professional in their assistance to find what I was looking for. There was adequate range for me to choose from in a relaxed atmosphere. Show details

We visited La-Z-Boy in Tweed Heads South earlier today and ordered two chairs. Fari could not have been more helpful and was very knowledgeable about the product range. Show details

Thanks Sandy and your Morayfield team. In sporadic visits, over several months, I cruised around the rocker recliners, tuning into the idea that after 22 years of delicious comfort in our current rocker recliners – it was time for new ones. (We bought the first ones so that I could breast-feed in comfort. Our daughter is now 23… You know, I think… Read more

it’s time she got one too.) Thanks Team, for the streamlined relaxed experience. From just needing space to wander around to get the ‘feel’, to needing to talk, all the team members were brilliant at listening while fully knowing and loving their product. From the time I started looking to the time of taking our LA-Z-BOY home (with the protection plan and the leather protection kit) – the team were great. LA-Z-BOY Morayfield! Total stars. I highly recommend you drop in for a visit – just start looking – get the feel for the amazing comfort that LA-Z-BOY is! Place an order for your custom construct. YAY Go Team!

I visited La-Z-Boy Bennetts Green to purchase a reclining chair for my Mum who needed it ASAP. The salesperson, Jazmine, was very helpful and friendly. Jazmine spent a lot of time searching for available stock, answering multiple questions by email to make sure the chair was suitable for my Mum and organising a quick delivery. I very much appreciate Jazmine's efforts to organise this purchase. Show details