Landmark Global

If I could give this company 0 stars, I would! My package LTN384614550 has been lost for over 20 days. I contacted the seller, who told me that if there are no updates on your site, it means the package is lost. Just look at all the negative comments about Landmark — I don’t understand how this company is still in business. Don’t tell me to… Read more

contact the seller because I already did, and don’t say you have no updates — of course you don’t, since you lose customers’ packages. What a complete waste of time.

do not recommended – Have tracking number and everything but the Parcel never arived tryed contacting them by customer support twice no reply i would not recommended them lost item or stolen item? Show details

Worst company ever – There is no way to contact them, they don't respond via email, and the item I ordered, they received it 2 months ago and it still hasn't shipped. I had to order a second time, the company I ordered from shipped with them again and guess what? IT'S BEEN A MONTH! This is honestly the worst company I have ever had to deal with! Show details

used twice from UK with no problems – sent from Uk parcels and have had no problems - was really worried reading the other reviews and for that reason, i declined to give a 5 star... But i should of... delivered to my address in south Australia with no problems.... Show details

NO PROBLEMS!! – 16th Feb 2021 ordered some lipsticks via MyDeal.com.au Tracking via 'Landmark Global' stated they were coming via UK/Belgium. Tracking sat at 'Belgium' for some time, but on reading delivery times during this crazy Pandemic, I decided to just wait and see?, and hope for the best!? The BEST came right on time! Lipstick delivered 16th March 2021,… Read more

packaged well and correct product!! Not everyone has a good experience granted, but during this crap time with CoVid, give these Courier Companies some credit when they DO get the job done in the stated time frame!! Thank you Landmark Global & MyDeal !!!

Fast Uk to Australia delivery – Pleased with the service, 15 days, hassle free, a 15kg parcel Portsmouth Uk to Perth Australia, why they can't send direct to Perth is a mystery, as it appears everything goes through Sydney, adding aprox 8 days to the service! That is obviously an Australia Post issue. Tracking was accurate, cost was reasonable. I would certainly use their service again.  Show details

Parcel did not arrive – Despite an email saying that my package had arrived, it was no where to be seen. Show details

Worst shipping experience I've ever had – Worst service. Despite being labeled by being stamped on the package they still managed to put the wrong label on. ??? As for trying to contact them - what a ridiculous website. Horrible experience Show details

Package was late – Tracker would update late and delivery was expected last week. It arrived yesterday so thankfully I was home! Just wish they would deliver during the expected dates as I had to stick around my house for 3 days with nothing. Show details

it just arrived in brisbane which is only an hour away from my address only for it to be on the other side of Australia – my parcel sat in brisbane for 9 ive been waiting for eagerly then all of a sudden it goes for a customs scan in perth umm im pretty sure customs do exists in Brisbane i think they purposefully sent it so it would take more time cause i know well there is customs in Queensland it didnt have to go to western Australia just to get scanned i get the… Read more

feeling the people in charge are lost sheep not knowing what to do or they purposefully do it i did contact the seller and they said if it doesnt arrive by the 16th of this month they will re send it out and ill pay extra for DHL.

Worst Courier Service in Australia – This company has to be the worst run courier service in Australia. Package from overseas was sent in a timely fashion, then reached the Landmark Global warehouse in Eastern Creek, in Sydney. Then, nothing. Not even a timely response to the overseas sender when we were chasing up information more than two months later, only suggestions to escalate… Read more

a case, but they don’t even have a phone number! We never received our package. Beware this company and its lack of total customer service.

Is there a minus 5 rating – Received a parcel today so badly damaged, the outer box crushed and torn, that every item inside is a write off. Every box of 4 items destroyed over 200 aud. Have delivery on CCTV showing box damaged when delivery driver got it out of his micro car. No where to call no one to lodge a complaint with so am doing a charge back. If companies choose… Read more

to use these shocking companies then they can pay, not me. Items cannot be returned to USA without considerable expense. Selling business say I must pay to return and to contact delivery service and there is no contact number or answers from landmark.

Incompetent – Parcel arrived at eastern creek on 10/11/ 2022....never arrived and now 6/2/2023. Never answer emails. This company has a terrible rating.....do not use. Show details

Absolutely dreadful – First parcel didn't arrive. Contacted seller who promptly sent another It hasn't arrived either. Show details

ITEM NOT DELIVERED – Posted from uk in Feb reached Eastern creek NSW On 8 th March . The tracking still shows it’s in eastern creek and it’s not delivered yet . Very bad courier service. Couldn’t find any contact number to call them in Sydney . Please don’t use this service . Show details

Parcels are taking a month to get to WA from NSW – My first parcel which was ordered on the 19th December didn't arrive until the 19th January. Now my next parcel looks like the same thing is going to happen. From the tracking info I can see that they received the data on the 3rd of January 2022 in Eastern Creek then it was 10 days later before the parcel was finally packaged up and sent on to… Read more

Chullora. That was on the 14th January and now it is the 24th January 2022. It surely doesn't take 10 days to travel across the Nullabor. I think everyone is using the excuse of the Covid situation a little too much. I feel it is like it is an excuse for crummy service. Even when we had a landmark warehouse in WA the service was fantastic and then Covid come along an suddenly things went downhill from there. It would take roughly about a week to 10 days for parcels to arrive and I was only 2 hours drive away from the warehouse.

No updates since December 30th 2021 – Posted my parcle from UK on 14th December. Now it is January 22nd still no update in Australia . I honestly dont know why BOX underwear UK uses this useless service! There gotta be better services. Had I known I would have paid extra for a better service. Show details

No delivery – Parcel was sent from USA on the 11th Oct 2021 to Adelaide . Still no tracking on it since 19th Oct 2021 when it was handed over to partner carrier- whoever that is, as there has been no tracking since then. How does this company run? Contacted retailer for further follow up but still nothing. Show details

Never Came – My Package has been taken to Queensland instead of NSW. Looking at these reviews, wow. Just wanted to receive my skincare package but it’s somewhere lost in Queensland woo hoo :) Show details

Diecast Car – My parcel has not arrived sent at least three eMails with NO Reply at least let you know whats going on. It was tracked to Brisbane Australia then sent to Melboune why the adress is Queensland Show details

I wish I can give 0 stars – I have been waiting for months for my package to come from the US to Australia, I was promised 10 days. It’s been over 3 months. It’s obviously stolen, not lost. I will never order anything from a company that uses landmark for delivering there products. Show details

do not use Landmark Global – my package was ordered Feb 28th, arrived in Brisbane from the UK on 11th March. Then tracking stopped. No contact information on their website - just telling people to contact the retailer so they can sort it out. Its now 25th April & I'm still waiting for a parcel that's been sitting 15 minutes from my place for 6 weeks with no attempt at… Read more

delivery . Contacted retailer & they said Landmark Global have lost the package. Judging by the reviews on here & other sites this is normal for them & not just a one off. Do not use this company.Zero stars.

Phone number for Landmark Golbal in Victoria – My parcels supposed to have been delivered.. but it’s not.. need to discuss this with them . Who delivers on a Sunday?however you’d this this was the Queens phone number sim asking for ..  Show details

Incompetent Useless and unbelievable – Been tracking my order and it’s been on a trip all over Sydney. Everywhere except our address. It’s unbelievable you could stay in business. I’ve never in my life seen anything like this. DO NOT USE EVER. STAY AWAY  Show details

Missing package – The little girl’s dress up outfit ordered on the Australian Amazon website, but sent from the US, was supposedly delivered but there is no sign of the package. Have tried the Landmark website but have been unable to find contact details. Show details

Unsatisfactory and disappointing service - Do not recommend – I have been waiting for a parcel to be delivered for over 4 weeks. Every-time i check the tracking code delivery status it keeps pushing back the date. I made contact with the supplier of my goods and they informed me that there records show the parcel has been delivered yet the delivery status is still telling me it's on its way. The usual… Read more

process for delivery agents is that they message you when it's due to be delivered and then once it has been they also let you know. I have received none of these messages. There is no contact email or phone number available for Landmark General where we can actually check the tracking ourselves.The supplier of my goods is trying to find information out about the whereabouts of my parcel. This has been the worst experience I have ever encountered. I would not recommend any supplier using this delivery service. Why would suppliers still use this service when it has so many unhappy customers with no parcels delivered!!!!

Beyond terrible service – Beyond terrible service. Received notification of a failed delivery at 3:57am 4th November, as my address apparently doesn't exist. Who delivers to a residential address in the middle of the night. Well the address is correct. Phone number for Landmark as a courier for Amazon, that Amazon themselves also emailed me, is disconnected. The contact… Read more

system for Landmark states it doesn't respond to customers that haven't bought directly from them and to contact source company. Amazon stated Landmark would try to redeliver yesterday. Added extra signs on the roadside to direct couriers to our front door, waited in all day. Nothing! Beyond annoyed and unimpressed by lack of service

Would not recommend – Had an email stating my parcel had been delivered to my home 4th October. I was home all that day, it did not arrive, I still don't have it. Would not use this businesses. :( Show details

Pathetic company – Wish I could give 0 stars, apparently deliver was attempted on 20th Feb, now 15th March and still haven't had a re attempt...i don't know how to contact them either. Show details

Never Delivered – They emailed / confirmed parcel was delivered to my work address when I was there, total lie, they never delivered the packed, no one delivered anything, extremely annoyed with this pathetic company. Show details

Would give zero if possible, pathetic delivery – My parcel cleared customs in Sydney (the final delivery destination city) on 2nd December but has yet to be delivered to me. It was estimated for delivery by 8pm on 6 December. It is now December 9. There has been zero activity for 7 days and I do not have my parcel? Pathetic in this day and age. Show details

Crap!!! – What a load of crap this company is and I wonder how any organisation or individual are using this company. Order items from NHL and Fanatics, US, NHL items have stuck with this mob since the Aug. 9th, 2019, and is now the Aug. 18th, 2019, which is stuck at Eastern Creek with no movement. I have made a complaint to them with no response and it is… Read more

unfair for the business that I have purchased through to resend which is stupid on my part because it’s just going to get lost again.

Either avoid Landmark Global and/or NHL/Fanatics, US, as I very highly doubt you will get your parcel if you live in Syd. Australia, and I am sure if I get a refund with the current dollar, I am going to get less then what I paid for the items.

I should mention, with the other item, there has been no movement since Aug. 10th and was expected to arrive on the 16th. What a joke!!!

WILL NEVER USE THIS COMPANY! – Had my first order from an American Company . As per tracking my order was received in Australia on the 23rd May. It is now 6th June and the tracking still has not moved. Have not seen my product. Hope the company would change their service delivery service provider. Show details

Package lost in Warehouse – I had ordered my package on December 8th, I was told that ordering at this time would guarantee before Christmas delivery. It was sent through Landmark Global to the East Coast of Canada. December 14th my tracking number was reading "Shipped to: My address, Carrier to be Routed". It had been entered 4 days prior on the 10th. This was the first,… Read more

and would be the last entry. I attempted to call their customer service line, heard somebody pick up, cough and hang the phone up again, I sent an e-mail and was advised to contact the vendor I purchased the item from. The Vendor told me to wait. So I waited, and after two more calls to my vendor, and Christmas passing, I was told that my item was lost in Landmark Global's warehouse. On the 7th on January.... almost one full month after I had ordered my item, I was issued a refund.