Laptop.com.au

bought an MSI gaming laptop which was advertised as new, turns out to be a 2nd had one as it had someone eIses account on it and the 100% battery lasted anywhere between 10-30 mins depending on what mood it was in. the "L" key is a bit temperamental and the numlock numbers are faulty. Literally don't know how they are still operating, avoid at all costs Show details

A Perfect Online Experience – After I placed my order online to laptop.com.au I found their product reviews and thought that I'd been dudded but actually I couldn't be happier. I live in the NSW Riverina, yet the laptop arrived via Australia Post in only 6 days from placing the order. It was only a $300 HP Pavillion but it is in excellent condition and works perfectly. It's a birthday present for my wife, I'm sure she'll be very happy. Thank you. Show details

I bought a laptop from them last week. Received the laptop within 2 days. No issue at all. Will choose them again – I bought a laptop from them last week. Received the laptop within 2 days. No issue at all. Will choose them again.

Positive experience! – I found the laptop was better than described. I was aware it was refurbished and was expecting it to have some flaws but overall it was great for the price and had no flaws except a very tiny dent on corner of laptop that was described by seller. When the laptop arrived, it was delivered quicker than expected, it was packaged well and the dent in… Read more

the corner of laptop was barely noticeable. The battery and power supply were very good, the laptop had the specifications described and a very nice hard case for the laptop was put in as a bonus. Found communication to be very good as well. Very pleased. Will definitely buy again

What can I say. Great Laptop – I purchased my MacBook Pro on a Sunday night and did not read the reviews until the next day. I wasn’t impressed with the reviews and I thought I was in for trouble. I bought a fairly expensive one described as gift quality. When it arrived It was ten years old and was only was only 2 years newer than my old one However it had much higher specs.… Read more

My old one was a core 2 or something like that and the new one was an i5 16 gig of ram and a 1 terabyte ssd. It seems to be lightening fast. The power supply ,although it looked fairly new ,did not work so I notified the store and they sent me a new one. So I updated to Catalina OS and so far it is faultless. A new version from Mac was about 3K so for $950 it does all I need. I hope you have the same experience.

WORST EXPERIENCE THAT HAS COST ME. NEVER AGAIN – OMG, worst company ever. Wish had read reviews before purchased. Laptop mouse wouldn't work. Attempted to call numerous times no reply. Email bounces back. Sent laptop back, still nothing. Honestly, better off paying for more expensive laptop in the first place. Has cost me a mint. PLEASE DON'T BUY FROM THIS COMPANY! Show details

Absolute trash – Perchased an expensive laptop from this company, it the keyboard was sticky and the laptop ran terribly. After contacting the company numerous times they said to send the laptop back and the would fix it. We eventually received the laptop again and it had not been fixed so we resent it and requested a refund. Instead (without any communication… Read more

from the company) we received a random laptop we had not ordered. We attempted for months to contact the company however they evaded every message. Consequently after not receiving a refund from the company and no contact was able to be made we took this matter to the courts, where they were also unable to contact the company. On the day of the hearing the judge ruled that this company was in the wrong and ordered the to pay the refund, however the company did not show up to the hearing and didn't not respond to the ruling nor pay us the refund. Overall this company does not provide acceptable products or service, and would strongly advise to not use this company!!!

Absolute scam – They state that they aren't responsible if the software s stuffed or full of viruses and it the batterys almost ready to die .That's their terms . Show details

Regretful Purchase – I brought a used Lenovo for $499.00. What a piece of junk. I'm sure it was a good Laptop when it was new but if this thing is in very average condition. The battery lasts 20 minutes and when I questioned Jesse on this, I was told it was supplied with a working battery and its a consumable and not covered by warranty. Now I need to buy a new laptop because this ones going in the bin. Don't make the same mistake I made and buy from this mob Show details

Should be put out of business – I wish I'd read the reviews before I bought from them. I got an audio specialist laptop that had the loudest hard drive I'd ever heard and would heat up to melting point. I sent it back and picked out another one for around the same price. They insisted I pay a bit more and get a "better" one. It was clearly second hand with worn keys and a stuffed battery. I just gave up after that. AVOID Show details

Wrong laptop delivered – Ordered and paid for a Dell Latitude E6420 with DVD-RW. When delivery arrived found they had sent a Dell latitude 7470 which has no optical drive. The supplied laptop also wouldn’t start and there is a fault with the power supply socket so unable to even start the computer. They emailed me saying they had upgraded my order ??.. They then asked me… Read more

to post the item back and they would refund me the postage cost up to a value of $18. Still deciding wether to waste another $18 or just cut my losses.

Faulty goods and will not refund – Purchased a laptop which had issues right from the start. It has been returned for “service” twice but still has the same problem. Repeated requests for a refund have been ignored and now they are not answering emails. I would not recommend this company at all.

The worst ever laptop company in all of Australia – These guys are shocking....95% of the reviews give this company 1 star that speaks volumes! Those who placed positive reviews were likely paid to do so... Common errors are faulty batteries and sound issues.. when I got this laptop my battery was not working and I have used it since running off the cable as these guys do not just send you a new… Read more

battery they just muck around... ask you to post the laptop t your expense to them... I wish these guys get shut down for shocking service... not different from being daylight robbery in my opinion.

My audio is not working now...in that it all of a sudden goes off...but not wasting my time even emailing them because I know they guys are sickening to the core....and not worth me getting angry with them... just take it as a lesson to be learned- This company is not your usual Australian Company that looks after its customers and pays respect to consumer rights. The fact that they don't put down their contact number should raise a red flag.

I just writing this review with the hope that I can save others from any pain and agony of buying a laptop that doesn't work properly!

They believe they are untouchable – They send me a laptop that won’t even turn on. They don’t respond to my urgent request for refund and are not afraid of customers complaining to Consumers Affairs. They don’t provide you with a phone number and are basically impossible to reach. Show details

Not happy – Bought a laptop over a month ago from day 2 it stopped working slow performance and could not switch off. Now they advised to open the laptop and reseat the cable. We are unexperiened and we should not have to do this activty as we are probably not covered by the warranty. They refuse to give us the refund. We are taking our next step getting advise from ACCC... Do not deal with them worst company ever

Terrible product - waiting to see what will happen from my complaint – Just received my laptop on Monday but have only returned today from being away. Sadly, just like most people, I have been ripped off too. It took over a week for them to dispatch. Don't believe what they say on their website (1-2 day dispatch). The model they sent me was not the model I ordered. The battery does not work at all. In fact, at one… Read more

point the battery wasn't even recognised buy the laptop. The bottom/back cover is not screwed on, so it falls off all the time, even when simply repositioning the laptop on the desk. The cooling fins are missing their cover, and the fins have something stuck in them. Looks like food. The HDMI port has the same "food" looking substance in it, so I'm very reluctant to use the port. I wish I had read these reviews before making my purchase. I would have gone elsewhere. I don't know how these people can live with themselves. BUYER BEWARE

Dodgy! Ripped off. Buy elsewhere – I should have checked reviews here before buying from these dodgy sellers. Same as many others Faulty battery crashes from 96% to dead within minutes. Won't replace and won't respond to emails requesting refund. Steer clear Show details

bought a laptop , it arrived and the camera doesn't work. DON'T BUY FROM THEM. worest customer service ever – bought a laptop , it arrived and the camera doesn't work. DON'T BUY FROM THEM. worest customer service ever. they refused to give me a refund. Show details

Did NOT get laptop I ordered battery went flat within 1 hour – Bought a E-6520 was sent. E-6510 with a faulty battery. They offered me a new battery at 50% off but had no answer for the wrong outdated model. No response to emails.

After sales support NON EXISTENT...Not one response to emails...except when it involves taking yr money. BUY ELSEWHERE!! – No sound on laptop Incorrect power adapter (Upgrade model) Dodgy keyboard (Upgrade model) Very scratched ( Upgrade model No reply to after sales communication No phone number Read their reviews after purchasing not 1 but 2 laptops

Do not trust this company – This company is not very trustful they do not back there products there techs do not know what they are doing you may as well take your laptop to a mechanic you would get a better out come as for there products it would be cheaper to by one of there laptops from the tip so my advice is to stay away from them Show details

Faulty macbook12 – Company is a scam, $750 for macbook12 won’t work unless plugged into power, company have ghosted me. I don’t recommend this company, its a scam Show details

I curse them every day – First the laptop I paid for wasn't available and they only admitted that after 3 emails asking when it would be sent. I asked twice for a refund. They just sent it without replying. The battery is all but dead. They offered to go halves in a new one. Stick with sellers that use PayPal. Show details

It didn’t go to plan – Bit of a nightmare that could of been avoided had they simply checked their quality of the laptop sent out in the first instance. A month later things got sorted. Didn’t get what I paid for but they did make good the purchase in the end  Show details

Steer clear of this company – I purchased what was advertised as a brand new MacBook computer with one year warranty. It stopped working within 2months of use. The company claimed water damage and refused to return the computer unless I paid $250 for repair which I did not agree to . The computer has not left my house and has never been around food or water so I knew it… Read more

wasn’t water damage caused since purchasing. I took the company to a Vcat hearing and orders were made for the company to refund the purchase price to me immediately. The company have held the computer since April 2020 and now, in June 2021 have also failed to comply with the order to refund my money. The company are very dishonest - during the tribunal the director said under oath he supplied a ‘refurbished iPad’ as they specialise in reburbished goods. It was a laptop not iPad and meant to be brand new as stated on my receipt. I would not trust this company at all. They do not supply what is advertised and do not honour their warrantee.

Not what i expected – Spent good coin on a laptop which: does not hold charge, the battery is shot has a broken cover around the monitor screen some keys are slow dont work properly  Show details

Laptop supplied broken and VERY poor service – VERY POOR service and support from laptops.com.au Result, a computer that we CANNOT use for the purpose that it was sold Show details

FAIR TRADE has been informed of this company – If you want to lose countless nights of sleep, if you want to feel sick every time you glance accross the room at your waisted $500 there on the desk, if you would rather spend money on broken bits of metal and keys that have been glued back together and held with string, you've come to the right place! Why spend your money on a product you expect… Read more

to get, when you can receive a surprise in the mail from these guys? It could be a a shoe, an old book or a broken cup, it could be anything from these guys but it definitely wont be a decent computer! You have been warned - do not order anything from these guys - what they will send you is a headache, a large Bill, and this could be the thing that kicks off your wife saying you should have bought it from a real company, that you never listen to her, and she will leave you over this.

Dodgy as – I tried to purchase a 17” Toshiba Satellite L555D SSD Laptop. I paid for the laptop and then was told by email that it had a dodgy “charging unit” and proceeded to offer an alternative unit with less specs for the same price. When I queried why they could not change the part with another they said it was too difficult. Then I looked again on the… Read more

website to see they we’re still offering to sell multiple units of the same make. When I emailed back and highlighted this they just refunded the money with no explanation. Please be aware even weeks after they are still offering multiple units of the same make. I smell a scam.

Appalling/Disgraceful service – We bought a $650 laptop in October 2020 for one of our field sales people that was not as described on the website. The battery was completely unusable too. It was very obvious that it had NOT been checked prior to dispatch. I sent them proof that the laptop was broken. They apologised and asked me to send it back at my expense. November 2020… Read more

they asked me to select another one from their site as a replacement as they would not refund the money, but I had to pay an extra $150 due to the spec being a little better.

This one then took 2weeks to arrive: see their email to us below.... ‘ Our team have just dispatched it to you this afternoon. Thanks for being patient with us while we prepped it for delivery. You should have a link to the tracking in your email’

That one arrived with a 128 gb HD not the 500 GB I ordered that’s was clearly listed on their site. It also had the completely wrong charger that did not fit the computer at all. The battery was also no good. No way had this computer been even looked at prior to sending to us.

They again apologised and said they would fix it but not refund my money as they didn’t need to as they were working within the law on not refunding, but they were well within their rights to repair or replace ONLY.

January 2021: The repaired computer arrived without the battery being replaced. After writing to them about this, one day after delivery, this was their response:

‘We provide a working battery but cannot guarantee a specific battery life on them as the life depends on age, battery settings and usage’

4 months of this back and forth games and endless emails and excuses. There is something very seriously wrong with this company and it’s Operations.

But their internal guy Jesse Bona seemed to try and do the right thing, but obviously didn’t have the decision making power to refund even though he apologised many times for the very, very bad service. We estimate that there are over 50 emails between us and www.laptop.com.au and over 20hrs of man hrs trying to sort this out.

To prevent others going through what we have We will be building a true and honest review website page about www. Laptop.com.au highlighting these failures from www. Laptop.com.au. They should be doing the right thing when people pay a lot of money for really, really bad products.

Terrible product. Terrible Customer Service – Bought a Dell laptop. After using once the letter "N" on the keyboard fell off and could not be reattached and the letter "T" was loose, about to fall off. The battery would not hold a charge and the mouse pad only worked intermittently. Sent it back asking to have it fixed or replaced. I had to pay for postage. It was returned without being fixed… Read more

accusing me of pulling out the "N". Saying: " They do not warrant keys that have been pulled out. The keys cannot fall out it is impossible". the other issues were not even acknowledged. If you do not want a similar experience do not buy from them.