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Laptop Plus

Laptop Plus

2.8 from 69 reviews · View Statistics

Reviews

  • Product Quality
    2.9 (17)
  • Return Claim MadeYes (9) · No (12)
  • Shipping
    2.8 (13)
  • Warranty Claim MadeYes (2) · No (17)
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Misleading shipping information

published
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Gavin

GavinGreater Melbourne (Outer), VIC

Full Refunds not Given - Be Wary!

published

Ordered what i thought was an original charger for a Dell XPS 15 Laptop. It was not an original and the laptop did not recognise it. I returned the charger in original packaging at my own cost expecting a full refund minus shipping but that did not happen. Be wary of this company.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
  • Verified customer

The worst experience EVER!!!!!

published

Ordered a charger though this website early May of this year while in lockdown and still haven’t received it.. emailed through to them to ask what the delay was and heard back from an employee that they were out of stock so that was fine, another month and a half after that nothing. Checked tracking online through their website and my order had vanished. No tracking whatsoever.. not a very happy customer.
So I asked for a reimbursement and hadn’t heard back from them.

Incentivised ReviewNo
Return Claim MadeNo
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Melissa M.

Melissa M.Greater Melbourne (Inner), VIC

Excellent

published

Excellent service from beginning to end - ordered the charger I needed easily online and received it the next day. No complaints and highly recommend.

Product Quality
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Kishore

KishoreSouth East Queensland, QLD

  • 6 reviews
  • 3 likes

Good experience, but not proactive. Have to call them to follow up for the order.

published

I got a battery for a 10 yr old dell laptop, which no one else had the stock for. Placed the order online. Recieved the acknowledgement, but no comms for another 4 days. Called them again and said he was going to ship that day and recieved it within few days after that.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLaptop battery
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marcn

marcnMark.n.sedhom@gmail.com

  • 10 reviews
  • 3 likes
  • Verified customer

Terrible products even worse warranty support. Stay away.

published

Rubbish products and even worse warranty support. Liars claimed nothing was wrong with the charger that I sent back under warranty. They claimed it output the correct voltage and current. They sent it back, and I purchased a multimeter, checked the voltage and amperage and the charger wasn't even outputting high enough current. Sent the company an email telling them about the results and asking them for evidence that the charger was outputting correct voltage and current and email has been unanswered for 2 weeks. Purchased a genuine Dell charger from APAC notebooks on eBay for less then what this company charges and works perfectly fine.

Don't take the risk. Do not buy from them.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Gayle

GayleGreater Melbourne (Inner), VIC

  • 2 reviews
  • 1 like

Bad experience

published

I spend a lot of time on my computer so I decided to purchase an Articulating Adjustable Arm Laptop Mount featured with a laptop on one of their adds.
Got the arm installed it on my desk but the spring was too strong and the arm would not come down. I called and was told that my laptop should be about 5kg for the arm to work. What? So I said that I would need to return the arm as it was not fit for the purpose. I did and filled in the RMA and then nothing I had to call and email I was told that the refund was on its way but no paperwork at all. When I checked my credit card, they had deducted $31.00. This on top of the $45.00 I spent on freight both ways. I am not happy.

Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
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Kristy

KristyLaunceston, TAS

  • 2 reviews
  • 1 like

Terrible

published
Incentivised ReviewNo

Replacement charge Microsoft Surface

published

Easy to navigate website to find what i needed. Price was extremely reasonable. Delivery and communication was outstanding from Laptopplus.com.au. Highly recommend this company. I will definately be using this company again.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Patrick C.

Patrick C.Sydney, NSW

**Buyers beware do not buy from these guys**

published

I do not recommend Laptop Plus. I placed my order on the 21st of March and didn't receive it until the 22nd of April (over a month to Sydney). They didn't message me to tell me that they had no stock, I had to message them. They then said that it would be sent out on the 6th of April. And to no avail, they did not send it then. After multiple emails that were not answered and 2 phone calls, they were finally bothered to send the stock, and apparently it was in their stock room the whole time. Horrible service and would not recommend buying from them. A terrible business model that makes false promises (24hr shipping). Do not buy from them.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedLaptop Charger
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carthorse

carthorse

  • 7 reviews
  • 1 like

Brilliant service.

published

I ordered a charger that I needed very urgently from Laptop Plus. It came within one day in perfect condition and the communication provided by the company was excellent. They saved me a lot of pain and for a very good price. I will definitely be ordering from them in the future.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

"Apple" Macbook battery

published

Battery only worked for a few weeks so I contacted store July 2019 - spoke to manager - after chasing up a couple of times I was advised to send battery back for a refund. I did so then was told no company policy is to replace not refund. Despite a number of emails I have received no satisfactory response.
Overpriced products that don't work with appalling customer service

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Olga B.

Olga B.South East Queensland, QLD

Bad experience

published

NOT refunded 100%, even the part I sent back was untouched and in the original package. Take them 2 weeks to refund and only after I sent the email asking for refund.

Incentivised ReviewNo
Return Claim MadeYes
Ann

AnnSouth East Queensland, QLD

Speedy delivery, awesome

published

Ordered Monday afternoon at 2.30 pm, received the parcel next morning at 8 am. THAT WAS QUICK from Adelaide to Brisbane! Wow. Delivered the correct item for my laptop, which I could NOT find anywhere else online or in shops (JB Hifi, HN, Good Guys ... no one is stocking those car charger for my Surface Book). I am really impressed. Thumbs up!

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers

Poor Customer Service

published
Product Quality
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
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David W.

David W.

  • 2 reviews
  • 1 like

Voodoo rash

published

This is a very long story, in the end it was so bad it had brought my partner to tears, hopefully they all get a rash and can't find the right cream

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeNo
See all answers

Don't waste your money

published

Ordered a replacement battery. It did not charge at all. My original battery charged fine, but didn't hold charge. I sent battery back at my own cost, and have been told a replacement will be sent out. That was 4 weeks ago, and I have heard nothing. I have now asked for a refund.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeYes
Warranty Claim MadeYes
See all answers
Lisa

LisaSouth East Queensland, QLD

  • 2 reviews
  • 1 like

Tried to contact about faulty charger and no go

published

Purchased a Macbook charger. Stopped working within I feel like an unreasonable amount of time. Contacted however they have decided to just not get back to me. I feel like this is poor customer service and I would not recommend on the basis that the part did not last.

Product Quality
Shipping
Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Saints

SaintsGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 2 likes

Scammers

published

I order an AC power adapter. I check the order against past that I required. when the order arrived it was the wrong part. I went through there customer serve actions only to be ignored. to this day they have not responded to a clear and simple error. I will have to now approach my bank and get them to refund the payment. The online buying experience you want to avoid. I have now had to order the correct part through another supplier.

Incentivised ReviewNo
Dan

DanGreater Melbourne (Inner), VIC

  • 5 reviews
  • 3 likes
  • Verified customer

My ordered goods never arrived, and no support or refund.

published

My ordered goods ($223 worth) never arrived to me. I was at home when they were supposed to be delivered. There is no support from this seller: once you pay, begin to pray. Note that there is no '24hr' delivery as this seller claims on their webpage, they use Australia Post, which may just leave your parcel in the street. When enquired, Australia Post says they left my parcel in an open letterbox near the street, and case is closed with no appeal!!! If you do not get your package, you are on your own. Keep away from this seller.

Incentivised ReviewNo
Return Claim MadeNo
Warranty Claim MadeNo
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Questions & Answers

Tanzila H.

Tanzila H.asked

How long will you take to deliver in Sydney during this situation?

1 answer
Rob Henderson
Rob Henderson

I strongly suggest you go not use this company - see my review

Get an answer from our members

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