I’m pretty disappointed with my experience with Laptop Plus. I ordered a laptop charger on Sunday, and while it was dispatched quickly via express post on Monday, it’s now Thursday and the item still hasn’t arrived. What’s even more frustrating is that tracking shows the parcel has been sitting at the Australia Post depot for four days—despite me… Read more
being only a 10-minute walk away from it.
Because of this delay, I’ve actually lost customers, which makes the situation even more unacceptable. Express shipping should mean faster delivery, especially for urgent items like this. While dispatch was prompt, the overall delivery experience hasn’t lived up to expectations. I hope Laptop Plus can look into their shipping reliability or provide clearer delivery timelines in the future.
For the second time I have had to order a charger with a unique fitting, first time was for an Asus Google Chromebook after having an unfortunate experience with another retailer, and this time for a refurbished Yoga 3. Whilst I gave a good description, ( owing to my laptop no longer having the Model and Serial Number sticker ) the messaging,… Read more
checking, rapid feedback and receiving the charger 21 hours after ordering via Australia Post Express made me think it was too good to be true. As was confirmed by 2 other businesses, there are only aftermarket chargers now available for this ageing product and the one supplied by Laptop Plus is a far better design that the one it is replacing. The old charger was in the middle of two cables and all the joins ended up exposing bare wiring, making a buzzing sound and no longer charging the Yoga Laptop. With the unit supplied by Laptop Plus it is the type where the charger itself has a 3 pin plug and the cable runs direct to the laptop. Far fewer joins and already very neat and practical, and most importantly the correct part. I would like to thank Zak for his expertise, patience and excellent communication skills. Likewise I think it is encumbent on customers to give really detailed descriptions of what they are requiring to avoid possibly being shipped the wrong item. This is why the European Common market has legislated to force companies into making universal fitting cables/chargers rather than having hundreds or thousands of different formats. I have done some scathing reviews where they have been warranted but it is a pleasure to be doing one for friendly excellent and very prompt service. Well done.
Beware the warranty. Connection point to laptop fell off the charger when removing it from the laptop. They would not replace it as they said we must have done something for this to occur- it couldn’t possibly be poor workmanship! We did not damage charger at all and now are left without a working charger within the warranty period. Show details
Reviews with attachments
Product received not as advertised – I wish I had seen these reviews before I ordered from Laptop Plus. I ordered a battery for my HP Laptop. The item specified a capacity of "7150mAh/82Wh". The item I received has a capacity of "6840mAh/79Wh" marked on the label. While this is only 5% off the advertised capacity, it is false advertising. It looks like I have been duped. Show details
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NOT HAPPY at all -1000% – This company so so bad on warranty problem beware of it I have my bad experience after I return my laptop battery under warranty it’s puff like balloon and send back to them and I never seen any replacement at all no email no communication at all $140 gone so BE WARE people !!!!! Show details
Buyer beware - faulty charger, same issue twice – Bought a charger for a HP laptop. One plug pin snapped off after a short time, laptop plus replaced the charger. Same thing happened to replacement which tells me there is a fault with this product/ batch. Laptop plus will not replace a second time even though the replacement is only 9months old. Not happy about the quality of the product. Show details
AWESOME COMPANY – Was so happy to find this company when doing a Google search and got the right piece I needed so I could charge my new Asus laptop/tablet. I had accidentally dropped it and was so lucky the pin on the charger wasn’t broken into my device! Really friendly and helpful service from Zak who made sure that I ordered the correct one as they have such a… Read more
huge range of charges and batteries for laptops, I was having a bit of trouble finding mine! Check out and payment couldn’t have been any easier! Even better, they were $35 cheaper then JB hi-fi and these guys give you the wall plug-in where JB don’t! The only thing I recommended to them was that they offer things like after pay, zip pay and the like to be more competitive where payment methods are concerned but apart from that, this company was so helpful and the piece I ordered has been shipped today. Really looking forward to it arriving so I can finally get my laptop up and running again! Thank you so much Alex and Zak at Laptop Plus.
The part arrived the next day before lunch (as promised) and was the correct part. My laptop’s now up and running again! Thank you so much Laptop Plus xx
Positive reviews
Exceprional Service – Ordered a dell replacement battery, recieved it on the specified date. Constant communication via email, thanks Zac for the great Service Show details
Top notch customer service - no qualms replacements – Replacing my HP laptop battery. The delivery took only 2 days - very impressed. Sadly my laptop would not recognise the new battery so LaptopPlus sent a replacement immediately so I could send it back for testing (bad batch maybe?). This replacement got stuck at the Adelaide Post Office (no fault of LaptopPlus - AusPost declared it lost after 2… Read more
weeks), and so they are sending another. Absolutely fantastic customer service via the phone and communication via email.
Delivered as Advertised – Needed a Dell Laptop Charger. Checked the Dell website... I'd have to wait at least 1 Month SERIOUSLY. Got on to LapTop Plus. The website helped me identify the device I needed... LapTop Plus advertised next day delivery. I paid... they delivered next day. It works... I'm happy... 5 Stars
Negative reviews
Not worth the risk – Needed a charger urgently. Paid for express post. Didn't arrive quickly and it didn't work. Had to buy a genuine charger elsewhere and now forced to pay for return shipping of faulty product. Show details
Poor service – Ordered a charger for my laptop correctly. When it arrived it didn't fit in the laptop. I rang up and they blamed Asus, said there could be 4 different size ports in the computer. I wondered why they didn't take more detail about what sort of Asus I had before sending me a random one that turned out to be incorrect. They suggested I return it and… Read more
get them to send a different one. This ruined my weekend as it was Friday and I had no way to use the computer over the weekend. Went through the return process and got a refund but they didn't refund their postage cost to send it to me, nor mine, despite it being their mistake.
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GARBAGE – GARBAGE SELLER. Bought battery from seller, available online. Then instantly told me not available, then waited ages to find out it could take 4 weeks. This is supposed to be 24hr delivery service. Absolute joke company. DO NOT BUY ANYTHING FROM THESE CLOWNS Show details
Recent reviews
Great after sales return service – I purchased the wrong laptop power charger/cable, and it was totally my fault. When I realised, I sent Laptop Plus an email and was inform to place return request online. I did this, sent the cable back and received the proper cable/charger three days later. Very happy and great return service. Show details
not good – ordered a laptop charger, not in stock. asked for refund because i needed it asap. 1 month later received the charger (i could have ordered it myself from china if i had the time to wait). I have emailed multiple times, not a single reply. I give up, i guess i will keep the spare and leave a bad review. Show details
Useless! Under the bottom line! – I have been sent twice a wrong laptop charger. I explained in the emails which one I need, nevertheless they sent for the second time the same wrong charger! I have returned it back and they only refunded the money for one charger. I ordered the correct charger from China. Two times cheaper, delivered in 7 days and they understood which charger I… Read more
needed.
Poor costumer service, never replied to my emails. They don't want to refund my money.
Stay away and order from elsewhere.
Helpful knowledgeable service – When I couldn't find exact details of my HP laptop battery after inputting my model number, a quick phone call fixed the confusion. After ordering I mistakenly ordered 2 batteries, and again after my panicked phone call, it was all fixed. It arrived promptly and, when fitted, made me realise how sad the old battery had been. Very happy. Show details
Excellent – I purchased a Asus AC Adapter Charger - After calling, the staff member guided me through the online order process - they help me pick the correct Model/Part Number it was all made very easy and received my Charger in 2 Days... No issues what so ever. Show details
Fast Delivery – I was cautious based on the negative reviews but needed a new charger quickly for my laptop. Ordered late Sunday. Adapter delivered at 9:47am on Tuesday. I was kept fully informed of the progress of my order. A fantastic experience. Show details
False Advertising and terrible service – On 31st May I ordered a replacement battery online that was advertised as a 24hr delivery. Its now 14/07 and I still haven't received it. I sent 2 emails via their website contact that went unanswered. Last week I rang and asked what was happening and was advised that the battery would be sent out by Tuesday this week (its now Friday). However… Read more
when I log on to check my online account, it still shows as 'Awaiting stock'. Would never buy anything from these guys again. When (if) i finally get the battery i will amend this review accordingly.
Item Not Received, Refund Refused – Purchased from LaptopPlus & paid with PayPal. Australia Post allege item delivered although signature not from anyone working at my business. Then Australia Post claim I told driver to sign for item himself and leave on counter, interesting thing is I was not at work on day of alleged delivery! Shipping was supposed to have insurance so cannot… Read more
understand why LaptopPlus won't claim & refund/Replace item purchased. I advised them the signature was not from anyone working here & that I was not at work on the day the post driver alleged he spoke with me meaning their delivery driver lied & still they refuse to refund or replace the item! My business purchases a lot of laptop parts for our repair department every week & will not use LaptopPlus again based on their lack of support or interest in building a trading relationship. What was a simple fix is now their loss of potential a lot of ongoing business.
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Battery for Toshiba Satellite – My order was on 17/03/2023 I had to amend my address on the same day because of their old website no tracking number after 1 week so I had to contact them on their Facebook page long talking, good communications I received the battery on 05/04/2023. The new battery was defective new communications and troubleshooting they accept the return of… Read more
the battery and send me a new one received on 12/04/2023 The new 2nd battery plug and play no issues at all hopefully it will last for 1 year as they claimed. I returned the defective one they received it next day 14/4/23
Extremely difficult to deal with – After purchasing product and wanting to return that's when red flags appeared.After numerous emails and phone calls l finally had a result for which I had to pay return shipping and 10% restocking fee.Warning avoid this company and you will have a lot less stress.
Terrible- false advertising, refused to refund – I ordered online and was promised delivery within 24hrs. 24hrs later it hadn’t even been dispatched so I asked them to cancel it and I drove to Officeworks. Took over a week to get a partial refund and they are refusing to refund the full amount saying they have a cancellation fee even when it’s their mistake. After speaking to HP I discovered the… Read more
charger they sold me wasn’t the right one for my laptop anyway. Stay away from this company, they keep hiding negative facebook comments. I’ve seen 5 within 24hrs get hidden within an hour of the post.
Informed that they didn't have stock & refunded – Purchased a laptop battery and they quickly informed me that there won't be any stock till Jan sometime and allowed me the option for refund. They honoured the refund very quickly and seamlessly, I am happy with their level of customer service. Show details
Dell laptop charger – Purchased laptop ac adaptor for Dell in August at exorbitant price. It was used for one week until much cheaper arrived from Dell. Used again on Dec 6th and had malfunctioned. Show details
Laptop Plus are terrible to do business with – I ordered a laptop Charger, based on the next day deliver that they push. Next week delivery is the Actually closer to the truth. Contacted the store about the poor deliver and it was ignored for a day, then an answer that basically indicated that they were not interested, no apology. When the order arrives I will not accept it fro Australia… Read more
Post, it can go back to the Seller. Looking at the recent reviews on productreview.com.au says it all. I will in future use Product Review and make a decision then on how I spend my money. If I did that before I would be in the situation I am now due to dealing with a 1/2 Star Company called Laptop Plus.
Surprisingly good – Was initially discouraged by all the negative reviews here but had to order from this site anyway because it was the only place selling the charger I wanted. Surprisingly, the order was correct and came within 48 hours and everything works fine. (For reference - I am from Melbourne)
Surface laptop charger – They sent the wrong order!! I received someone else's part. How hard can it be to match the Delivery docket with the transport label. I will have to go to JB HiFi because I have a presentation in tomorrow.. There is no time to send a replacement
Wrong Charger – I've ordered from this site twice now a new laptop charger and I've put through the exact details of my computers make and model and twice I've been given the incorrect charger. It looks similar but it doesn't go all the way into the slot and will not charge. Do you just not have the charger I need? Because interestingly, I have no tax invoice and cant access the specific model of charger that i ordered to confirm it wasnt my mistake. Show details
Do Not Buy Laptop Batteries from Laptopplus – Check whether your laptop accepts non-genuine batteries. Some like Lenovo and Dell have a whitelisting in the bios and only accept genuine replacements. This company knows this but will still sell you a useless battery and won't give a full refund. I had to go to Consumer and Business Affairs and still got $10 less than I paid. When you add on the postage both ways it's just throwing money away. Show details
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you did a post on our facebook as well, not sure why… Read more