Latex Mattress Australia Pure Indulgence Firm (Soft/Firm/Soft)
Verified51 reviews
- Side
- ·
- Back
- ·
- Front
- Days
- ·
- Weeks
- ·
- I never got used to it!
- Very Soft
- ·
- Soft
- ·
- Medium
- ·
- Hard
3 months ago we purchased 2x king single Pure Indulgence latex mattresses with electric bases from Latex Mattress Australia. They are the most luxurious and supportive beds we have ever owned (previously good quality king inner spring). They are firm so that you dont sink in but the top layer is like lying on a cloud. My husband reports great… Read more · 1
improvement in shoulder pain. We have positioned them beside each other so that we can independently control bed position for reading, tv etc. I use the “snore” setting for sleep and my husband reports that i no longer snore! Nor do i disturb him when i roll over. We use standard king single sheets. I like the fact that the latex is a natural sustainable product which has a 20 year guarantee, unlike our old inner springs which began to sag after 10-12 years. The service from the company was great- manufactured in 2 weeks, delivered, set up and took our old bed away. Make sure you understand the measurements - long singles are narrower than king singles and i am not sure about buying sheets in that size. If you get King singles like us, be sure to measure your room as they are wider than a king.
Excellent mattress – Great experience with Latex Mattresses Australia, salesperson was knowledgeable and informative, allowed us to take our time. We replaced our 10yo inner spring with this and have been well reqrded with a great night's sleep. All aspects of the process were excellent from communication to delivery and the mattress is next level comfortable, highly recommend. Show details · 1
Latex Mattresses Australia was a very disappointing company to deal with. The "Pure Indulgence" Mattress is Overpriced and it Under delivers in every possible way to put it simply. Firstly, please do look to see if each review is verified before… Read more
taking it for absolute truth. My husband and I have both developed severe lower back issues after sleeping on this mattress for just over 1 year. It "hammocks" very badly and literally within 2 weeks the mattress top was showing deep body indentations on both sides (and we are not heavy) (Photo attached). On inspection the latex is full of bubbles (please see image) which I imagine is a general quality issue. It is also extremely hot to sleep in compared to previous mattresses we have owned. The mattress feels hard, yet sags very badly. Notably we have never had such a bad experience with customer service either. We called the head office in Springwood, Brisbane and spoke to the general manager Jessica to discuss the issues, and to cut a long story short, we were told it was our own fault for listening to their in-store customer service person and going for the firmness recommended to us (Soft/Firm/Soft). Following this conversation we then paid full price for a firmer top layer to replace the soft layers. This layer turned out to be exactly the same feel as the soft one, sagging, with no support whatsoever. We have now paid around $15,000 for a mattress and toppers that are so uncomfortable we cant sleep on the mattress at all, and the manager Jessica has told us it's not their problem. To add insult to injury they are trying to sell us even more toppers, (with the offer of last years prices) They have treating us with contempt and disrespect and unfortunately there's nothing we can even do about it, apart from posting this review to hopefully help others avoid the same sad experience. The thick fabric topper has collapsed, but also all 3 latex layers, even the firm middle layer, so the latex is very very bad quality. This didn't happen to our last latex mattress that we only paid $2,000 for, and had for almost 10 years. The mattress has now been thrown out, it was so badly indented and such an instrument of pain that it was not even fit to give away. Please save yourself the pain and money and look for a company focused on the customer, and building trust (Many companies offer trial periods and full refunds these days) and that's what we are going for this time, to avoid a repeating of this huge mistake.
Follow-up · To answer the question "did we try any other firmness": we tried Soft Firm Soft, and then replaced the soft layer with Medium, which is not usually non available but they offered it (we had to pay full price again for the replacement layers). The Medium was absolutely no different in feel to the soft, but they were happy since they got us to spend… Read more
Reviews with attachments
As the name suggests - 100% Pure Indulgence – As the name suggests, 100% Pure Indulgence! We got 2 split king with adjustable bed base. Oh my God. Just Perfect. Spending third of your life on it, it has got everything to make it worthwhile. Once the time comes to retire for the day it just sucks you in. You become one, you can’t stop thinking how good it feels laying on it, you don’t even… Read more · 1
realise you have just started meditating, forgetting the world and just indulging. Being on the clouds, as good as it gets. Apart from the pure indulgence, the split king motorised base has solved all of our sleeping problems, we basically had them all. Myself mainly. My wife says she can finally sleep uninterrupted. Doesn’t feel me constantly turning, my digestive refluxes after an oddly late dinner, and if the snoring hasn’t completely disappeared (using the “anti snore” position - that’s right the base has an actual “anti snore” button) it must have reduced dramatically as she can finally sleep now. Can’t confirm this now and let’s leave it at that, as long as she can sleep it doesn’t bother me. My sciatica pain definitely seems to be going away much quicker this time around (I have random attacks that can last for months). Also what a relief lifting the front or using the vibration function helping us relax our legs and bodies, improving circulation after cycling or prolonged sitting on a desk. The whole set of the mattress, pillows and sheets feels cooler and I am not sweating anymore while sleeping. We also got another mattress, The Pure Trio for the spare room with the Topper, their latex pillows and silk alike Tencel Sheet Sets for all beds to complete the overall indulgence. At last but not least the whole service, sales, ordering, delivery and installation were also perfect. The sales person Lisa was extremely knowledgeable helpful and accommodating to our needs and wishes. It felt like we knew each other or talking to an old friend.
In-depth reviews
Perfect! – This has been one of our BEST purchases! We are Melbourne based so we travelled to Sydney to check the mattress out in-store. We have now been sleeping on it for the last couple of weeks and love the luxurious feel and the look of the bed. We replaced a 20 year old latex mattress (Dunlopillo) so we understood the benefits of latex but this is far… Read more · 1
superior due to the extra layering and the soft-firm-soft combination. What also stood out to us was the customer service at the showroom. Jane was both very friendly, professional and nothing was too hard for her. We spent an hour just laying around the place and she just kept on making us feel more and more comfortable. If you are considering purchasing the mattress but are worried about the delivery, don't be. The mattress came in perfect condition, it was folded, but as soon as we placed it on the bed it was ok to sleep on. One thing to remember is that you will need a couple of strong individuals to unpack and move it around. It is solid and heavy. Once in place it is a dream cloud to sleep on!
No better than my last mattress – .....but that is fantastic! My last mattress was the same mattress as my new purchase, it was 18 years old and it was absolutely, positively, 100% the most perfect and amazing bed I could ever hope for. Every single night for 18 years, I would curl up on my beautiful mattress and marvel at how on earth could anybody make something so exceptional,… Read more · 1
not too soft, not too hard, just 100% perfect and so darn comfortable! Please don't think that I give such praise lightly or write these reviews for fun. I don't. My body is well used, I have many broken bits that need looking after and oh my goodness, these latex beds are simply exceptional. They're not cheap to buy but really are amazing value. And after 18 years, my old mattress was still absolutely perfect in every way, no sagging, no divets, no nothing except perfection! How is that possible? When I bought it, they said it had a 20 year warranty which I thought was pretty good and I'd probably get 8-10 good years out of it before it started to deteriorate. But No, it's as good at 18 years old as it was the day I bought it! Why did I buy a new one? My wife and I have moved into a new apartment and needed a bigger, King Size bed and my daughter has now taken possession of my old mattress and she raves about it as much as me! So though I have only had my beautiful new mattress for 2 months and it's no better than the last one (except a size bigger), it is also absolutely exceptional (as good as the last one!), super comfortable, not too hard, not too soft and just perfect in every way!
A very indulging bed especially for people with back pain – We got our two long single Pure Indulgence SFS mattresses 3 months ago. We put off giving a review until now as we think it would only be fair to give it a trial period rather than act on impulse. However, this is such a good mattress and bed that we can't not share our experiences. We were looking for a new bed because of my lower back pain. I… Read more · 1
normally sleep on my back and I used to get out of bed with a stiff and sore back. My husband sleeps on his side and he used to feel achy after lying on his side for a while, thus making him toss and turn throughout the nights. We have done lots of googling and research before we decided to go to the Mosman showroom and have a look at this brand. When we tried lying on the mattress for the first time in the Mosman showroom, we were sold. Sam, the softly- spoken store manager, was so friendly and patient with us. He explained to us that as we aged, though the general belief is a firm mattress is good for our back, we need a layer of softer mattress in between so not to be too hard on our more fragile bodies. Hence, he suggested that the soft-firm-soft mattress would suit us better than a totally firm one, esp with our aches and pains. My first impression of the mattress was truly a pure indulgence to lie on it, like being cuddled by clouds. I cannot put into words the feel of comfort and luxury. These nights we can't wait to get into bed!! Honestly it is not a cheap mattress, but we think it is an investment that worth every cent. I was worried whilst waiting for delivery that I would not like it since there is no trial and return like other brands. But 3 months on, my worries have been proved unnecessary. We have a King split bed base that allows us, at the press of a button, to personalise our own sleeping preferences. It even comes with the massage function which is soothing and relaxing. We can't thank Sam enough for explaining to us all that the bed can do for us. He is such a lovely gentleman who never tried to sell or push us on anything. He let us take our time to feel the mattress and work out which one best suited our needs. Thank you, Sam. And thank you Latex Mattress Australia. We are extremely happy with our purchase and are proud that this is from an Australian manufacturer.
Recent reviews
The Mattress That Feels Like A 365-Day Vacation- – I was introduced to this luxurious experience through a family member who believes in it's benefits so much that they purchased 3 for their household. After experiencing it for myself completely understand why. From the moment I lay down, I felt an immediate sense of comfort and support. The mattress contours perfectly to my body, relieving… Read more · 1
pressure points and ensuring I wake up feeling refreshed and pain-free. But it's not just about comfort - this mattress genuinely promotes quality sleep, which is essential for my good health and over all well being. I should mention that the staff at the New Farm shop were just lovely and so professional. They know their product, and it's a specialised experience to go into the store.
Extremely comfortable mattress and excellent customer service – We purchased a King Pure Indulgence and an adjustible base and it is wonderful - extremely comfortable, feels like you're floating when you lie down on it. We've had latex mattresses before, but from other manufacturers - this is so much better. Jane's customer service was excellent, she gave us so much time when we visited the store and checked… Read more · 1
in to ensure we were up to date with the whole process. We can highly recommend Latex Mattress Australia and Jane.
Happy Sleeping – Really loving my new Pure Indulgence Mattress. Very comfortable. Bought the soft firm soft mattress. Quite snuggly while still firm. My back is NOT aching when I get up. Very happy. Show details · 1
Wonderful mattresses, wonderful service – We have purchased a queen size and two single latex mattresses from Latex Mattresses Australia and found them to be the most comfortable beds we have ever owned. Our sleep is luxurious and supportive all at once. The mattresses are double sided and can thus be turned regularly prolonging their useful life. The service from Latex Mattresses Australia could not have been better or more understanding. 10 out of 10 all round Show reply
Love our mattress – We are extremely happy with our new mattress. We have slept well from the first night. We had a latex Mattress for the last 20 years and loved it so when we moved decided to buy another one. Always a restful night. Show details · 1
I am very happy! I finally chose to 'jump in' and spend 50% more than I had previously ($4,000) It was worth it! – For the previous four years I had Two mattress's - from a well known brand - but after 18 months they had a mini mountain in the middle and a sense of falling off the edge of the mattress if I rolled too close. Not fun for me after major spinal surgery. I am now so very content and secure with my purchase of the Latex Australia Mattress. Show details · 1
Find out how Latex Mattress Australia Pure Indulgence Firm (Soft/Firm/Soft) compares to other Mattresses
Know better, choose better.
Plush but pure support – The Pure Indulgence has been perfect for us. Look forward to getting in it every night. My husband used to have to wake up & stretch every morning & now he has no need. He said it has been a transformation Show details · 1
The offering is in the name .... … Pure Indulgence! – Having slept on this now for 6 months, I can attest to the fact that my sleep has been transformed. As with most things in life, you just don't know till you get to experience it first-hand. The Pure Indulgence mattress is this wonderful combination of the perfect support whilst still also being able to hug your every move as you sleep whether… Read more · 1
it be on your back or side. The feeling of having a good night's sleep can only be described as a stillness that I feel every morning when I wake. My body feels like it has been able to release the days tension, relax, reset and revitalise itself. The sleep I get feels like nothing before. For someone who has a physical job, the perfect nights rest has amazingly helped to improve the health of my back, flexibility, mood and movement throughout the day. Game changer!
As for many, sleep is just what you do. You look forward to good night's sleep, you pass out exhausted and yet if you wake up the next morning feeling tired, like you never slept or could do with a few more hours, we never question why? Having now slept on and experienced the Pure Indulgence mattress for so some time now, I can attest that in my case this was the void.
The old adage that the best things for you never come cheap has a lot of truth. The Pure Indulgence is no exception. However, I now ask myself, what has that decades of average night's sleeps cost actually cost me?
What I didn't know then, I can't erase. But what I have done for my future self now, is priceless.
Big thank you to Jacqui and the team at the New Farm showroom from being so patient, kind, wonderful to ineract with, knowledgeable but ultimately changing the course of my future sleep / wellness trajectory. I am forever in your debt.
On a side note, it would be great to see a showroom opened in Melbourne! 6.7million people ...... Thats a lot of people who need to experience the phenomenon called Stillness Sleep!
BEST DECISION I EVER MADE – This mattress is the most comfortable I have ever slept on and is worth every cent. Not only do I experience a great nights sleep, but have the added reassurance of a healthy and non toxic mattress. I came home from hospital to this mattress after fracturing my femur and it was a complete god send in that the mattress supported me totally and… Read more · 1
minimised the pain. I love it so much that I ordered another one for the guest room and I lie on this one to do meditation.
No regrets - l love this mattress – I had waited a while to post a review just to make sure I wasn’t in the new mattress honeymoon phase. My partner and I are ‘sleep’ opposites and this mattress manages to make us both happy. It’s soft, but weirdly not too soft. You can sleep any which way you like and still wake up ready to go even though you could stay in bed all day … but… Read more · 1
you don’t because you’re ready to go.
Im hot around 3am - but that’s a stage of life thing and it is summer after all :) I don’t believe it has anything to do with the mattress.
There were no fumes with my mattress - although it had been a demo in the shop before making its way to its forever home.
I acknowledge It’s a very expensive mattress (even discounted!) and I purchased un-tested …. Relying solely on the reviews - but I’m a very happy sleeper.
This is the third mattress I have purchased from LMA (two for gifts and the last one for me!) and I’ve never been disappointed.
Sam is one the most patient and helpful peeps to work with. I also got a few mattress protectors as well & they are super! Thanks Sam and team.
Life changing!! – I have never really taken much notice of my mattress... It is just a mattress, and I grew up thinking I don't need to pay much for a hotel; I just need somewhere to get some sleep. Get a bed to suit the room. A quick jump on the bed. Is it comfortable enough? Yeah, it is adequate and not expensive; that will do... Same with work, we used to have a… Read more · 1
crash-out room, where a camp bed would be set, and if you needed to crash, you could... It did the Job... I first came across one of the Latex Mattress Australia Mattress's when I stayed for a week at an Air BnB in Sydney. Throughout the week, I noticed feeling more refreshed and productive without extra sleep. Looking at my watch (Garmin), I noticed my resting heartbeat was reduced, and my sleep quality was improved.
Returning home, however, I observed the inverse. My sleep, not noticeable to me but traced by my watch, showed a decline, and my resting heartbeat seemed to increase by a couple of beats.
At first, I did not think anything of it, assumed we have ups and downs with our sleep patterns and was thankful for a seemingly great week of sleep in Sydney.
I noticed this same phenomenon again, returning to Sydney and staying at the same BnB.
I talked to my wife, who also commented about a difference in sleep quality and comfort. So we decided to look the mattress up and noted a store close by... The staff were very polite and not overbearing, which was refreshing: they were very knowledgeable of their products. They took the time to go through some of the science and body positionings as you sleep (As an engineer, I found it rather intriguing). We went through the range and came across Pure Indulgence with the adjustable base. I'll admit, I heard the price, and my bottom lip wobbled. Thankfully there is a store in Brisbane, so when we returned home, we could go to view the product further with them. We took some time to discuss the product, and again it was refreshing that the sales team were not pushy and remained helpful through the process.
We went for it...
For a while, I had that horrible feeling of concern that we've just spent that money on a bed; however, I am converted. The quality of sleep and the impact that it has had on our day-to-day lives has been noticeable. I do not regret a penny and wish we had known about these sooner...
If I was to give one bit of criticism, the adjustable base when you sit it up, the table is behind you... So getting your tea etc...
If, as the mattress lifted, it could slide back, staying in line with your bedside table, or it had a foldable table out the side to rest your tea on??? First world problems we no...
Thank you, we could not be happier and certainly will be returning customers.
Luxury at it’s best! – A friend of mine introduce me to your beds! So last month I bought a king single. I have never had a better sleep. I am a severe back pain sufferer, but the mattress gives me support where I need it most. I used to go to the toilet at least three times a night, now only once early in the morning. Another plus point! I sleep much deeper. I don’t… Read more · 1
even know I move. I was a definite side sleeper, but now sleep all night on my back. I have a heart problem, so with the elevation at the head, my heart specialist is very happy! I bought the bed in New Farm Brisbane. One of their staff,Melissa was great ,and she spent a lot of time with me, explaining and showing all the different possibilities. Thank you Melissa, you Rock.
Mattress is well worth the cost – Purchased a Pure indulgence king size as an upgrade from our Queen size latex from another brand. Although I was nervous to change as I thought the old one was perfect the pure indulgence has hit the mark. Perfectly comfortable but above all else when we kept delaying delivery, Vivian from City express was very accomodating with our situation and delivered right on time as promised without fuss. Show details · 1
So very comfortable! – We were looking to make a long term investment in our health and purchased the S-F-S latex mattress combination. It took a couple of days to get used to the firmness (S-F-S) of the matress we are happy with the combination. Similar to other reviews, it feels like sleeping on a cloud. Very happy with our purchase. Show details · 1
Life-long Comfort – Sleeping on latex has given me a much better quality sleep right through the night. Improved quality sleep has been a blessing on what is now my "Forever Bed". After years of tossing and turning and disrupted sleep patterns on conventional mattresses I am now getting a truly restful sleep each night - just one month on from my latex purchase. The… Read more · 1
flexibility of the product and advice and suggestions received from the professional Latex Australia staff helped me to experiment successfully in changing old sleeping habits and poor posture.
Find out how Latex Mattress Australia Pure Indulgence Firm (Soft/Firm/Soft) compares to other Mattresses
Know better, choose better.
Just likye sleeping on a cloud – I was a little concerned buying such an expensive mattress site unseen. As I am in Melbourne I had to base my decision from what I was able to glean from all the reviews and the LMA website. Thanks to my consultant Michaela who was able to steer me in the right direction. I thought I needed a medium density mattress ended up going with the firm… Read more · 1
core with soft either side. Luckily I wasn’t able to see this in person because I wouldn’t have purchased what seem to be such a soft mattress. When it was delivered I thought it was going to be too soft. “Pure Indulgence” indeed… my first night was bliss such a soft comfortable top but great support from the firm middle layer. The website suggest going with the firm if you are over 90kg and this has been a great purchase for me. I have come from a Memory Foam mattress and decided on the latex as it was meant to be cooler to sleep on. I am pleasantly surprised that it does seem to breathe better and keep me cooler on hot nights. Very happy with the mattress and the service from LMA.
Wonderful bed and adjustable bases worth it – We purchased a split king mattress and adjustable bases from Sam at the Mosman store. The 2 mattresses mean that my husband can have a firm mattress and I prefer a soft one. The mattresses are very luxurious with side handles to make it easy to flip them regularly. Our back and hip problems have improved to the point that I stopped taking… Read more · 1
painkiller tablets. The adjustable bases mean that my husband can sleep slightly up and he has stopped snoring. The bed was delivered and assembled in regional NSW after 3 weeks, the service was excellent. Although this bed was a sizeable investment, we are very happy with our purchase and our quality of sleep has improved a lot.
A lot to pay but worth every penny – It took me a while to reconcile myself to two key aspects of buying this mattress. The price, which seemed way beyond me when first entertaining the idea of a latex mattress and 2 The 'no try before you buy' policy which made no1 even scarier. It hasn't disappointed at any level. It's a supremely comfortable surface that I love to sleep on. The team at LMA were very patient with me and I'm pleased we stuck it out. Really pleased :) Show details · 1
Best mattress I have ever slept on – I can’t say enough good things about this mattress! After suffering from neck and shoulder pain for months I am finally waking up pain free! My husband and I also love how we can adjust our mattress to suit our personal comfort with the split king and adjustable base, definitely worth the investment. Show details · 1
Mattress is excellent and we love it. Should of brought one ages ago! – The Mattress is very supportive and an absolute dream to sleep on. Latex is the best material for a mattress to be made out of, does not get hot and we find that we do not wake up with a stiff and sore back in the mornings. Show details · 1
Best mattress ever – This is the most comfortable mattress I have ever slept on. I love lying down each night and believe it is absolutely worth the investment. Cannot recommend this product highly enough! Show details · 1
Amazing mattress! – We love how supportive, natural and luxurious this mattress is. We now wake with no back or hip pain. It has only been a month but wish we had bought it years ago. The investment is worth it and we look forward to having the best sleep for many years to come. Catherine was very helpful and gave us reassurance to the quality and comfort of the Pure Indulgence Latex Mattress. Show details · 1
Supportive, luxurious, the perfect mattress! – Supportive, luxurious, plush but not too soft, firm but not too hard. This is the perfect mattress. You won't disturb your partner when moving around. We are a family with allergies so latex is the best option. Fabulous, deep sleep every night. Very durable, maintains its shape and firmness. No sagging. Covers are removable for washing. We loved… Read more · 1
it so much we bought TWO! King and Queen. Looking to buy another two for the other bedrooms. Highly recommend for all body types.
Best Mattress ever – We were skeptical of ordering on line, unable to purchase a latex mattress in Darwin, it was worth the extra expense for transport, certainly packaged well being tripled wrapped, once we finally got all the packing off and the bed made it was worth the money spent, it was a OMG moment, amazing, so comfortable and luxurious, very much enjoying our… Read more · 1
Pure Indulgence King size purchase. The sales lady Melissa was very helpful having to answer numerous phone calls and with her recommendation and knowledge of the products available we decided to purchase the Pure Indulgence mattress, does not disappoint.
Broken promises - service & product – We recently bought the Pure Indulgence latex mattress. 1. After failing to deliver twice, the mattress finally arrived on 8th July. On that day itself, the delivery company called us ½ hour before the mattress was to be delivered and said they were on their way. Although we were busy at work, we had no choice but to drop everything and get… Read more
back home.
2. Despite ordering a firm, firm, firm mattress, the mattress was very soft compared to the display model. Even after 3 weeks, we felt like sleeping on a WATER BED. In our desperation (the mattress cost was $9,000), we removed the top layer of the mattress and is now firmer.
It is certainly different from the mattress we tested in the showroom and we went there twice to test it.
Having 2 layers of latex mattress instead of 3 layers of Pure Indulgence, we could have bought a Pure Support for half the price.
3. In addition to the disappointing experience so far, we received a call on 9 August asking us how we feel about the mattress. We related our experience to her and she asked us to send photos of the mattress that we removed and email to them. Instead of getting in touch with us to discuss the issue, they sent us a marketing email today. Very disappointing
Love it – This is the second latex mattress I bought and I love it. It’s super comfortable which means I get a restful sleep. Highly recommend to anyone looking for a new mattress Show reply
Excellent Service and advice, delivery and installation were professionally executed. The comfort is sublime! Show reply
Great mattress, great sales service, great delivery and installation. Would buy again Show details · 1
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Max, thank you for bringing this to… Read more