Latitude Financial Personal Loans

Syid the loans manager is useless and shouldn't even have a job there. Called him back twice after he said to call back we called back twice and didn't called back. Other person made note on his profile to called back first thing the next day still didn't called till the afternoon after we have called again twice. Then he said he was doing the… Read more

contract and would be there on that day. Low and hold it wasn't and again chasing him. Then came monday still chasing him. They increase service fee for what the trash service they supply cant even do a job properly. Useless person.0 star for this knob

I have a variable-rate personal loan with Latitude and am disappointed that my rate has not fallen following recent RBA cash-rate decreases. My repayments have stayed the same and I have not received any clear communication explaining why. This feels like a loyalty penalty. I’ve asked Latitude to confirm if and when they will reduce my rate, and… Read more

to explain the pricing basis for this product (reference rate + margin) so customers can see how decisions flow through. At the moment, competitors appear to be offering lower rates while mine remains unchanged.

I will update this review if Latitude provides a timely, transparent response and a fair adjustment. In the meantime, I suggest others check statements closely and request written clarification on how rate changes are applied.

Not even worth 1-Star. Have no idea why David Jones would change their Store Cards from AMEX to this 2-bit company. When applying for a Home Loan recently my broker discovered these crooks at Latitude had accidentally placed a 'T' on my Credit Rating meaning I had applied for Financial Hardship which I have never ever had nor applied for. I've spent over a week trying to have this removed from the card to no avail. STAY AWAY FROM THIS COMPANY Show details

The only one who helped me when other wont – Was dreading applying for loans with bad credit. Process was simple, online, fast approval. Couldn't be more thankful. Thank you Seetika Show details

Exceptional application phase customer service – Personal loan application - I found the customer service support during the application phase exceptional, with all questions answered and support to tailor a loan to my needs and situation. Loan contract was consistent with discussions maintained during the application phase. Show details

Good positive experience – Had a good positive experience with this company. Everything is good. This company offers me lower interest than other company I applied for. And satisfied with the process of application that is reasonably fast Show details

Worst customer service and loan application process ever. Applied on wednesday 9th july. Uploaded all the the required docs then told 3 business days will have a result. Following Wednesday, the 16th july I recieved a phone call from the loans team saying they need 2 payslips and some other documents, to which i replied i had already uploaded them… Read more

during the application a week earlier. Anyway, i uploaded them again! Told i would finally have a result that afternoon, mind you its now been a week since the initial application. Friday 18th july, now days 9 since the application, I ring up the personal loans team and ask for an update, they state yes its in final processing- please wait another 2 business days. Jesus! Horrible horrible horrible systems, horrible customer service from guptas (Indians) from some third world country that can barely speak any English. They are so rude and abrupt and couldnt give 2 fks. Now Tuesdays the 22nd july, final get an phone call from an indian claiming to be a supervisor from lattitude. He askes me a million questions about the loan and what its being used for, information that they already know as its for debt consolidation. Asks about my finances again. Now keep in mind im on a good wage- $4000 net a fortnight, been in the same employment for 6 years, same living situation etc. Good credit score of 700, no defaults on credit file, i have a subscription to equifax which i check religiously, so no issues. Old mate gupta on the phone tells me all good it should be right and he ll call me back in 2 hours......2 hours later i dont get a phone call from latitude, i get an email stating im declined- just a generic response.

Absolutely disgusting waste of my time, no actual reason i would of got knocked back, ive never been declined credit facilities ever.

Dont waste your time people, i should of read the previous reviews all of the internet about latitude. STAY FAR away! Stupid gupta curry munchers

I had supposedly closed my credit card with lattitude finance, paid it off at once and the customer service rep confirmed its all closed finished. Now after 9 months im trying to apply for a first home loan and got rejected 3 times already. It turns out these monsters have reported me to the equifax and the other agencies for a default in my… Read more

credit file since those 9 months.. if i had not enquired for home loan i still wouldnt have known and they are taking their time to rectify this situation No sorry no compensation at all..

I had used latitude to pay for a holiday, and they seemed ok. I have no issues, payed the holiday off early. So, I thought I would look at them for a personal loan. I enquired with them and got a quote for 14.99% with no black mark on my credit rating, my credit rating was 894, thought a bit high considering i dont have debt, have great income but… Read more

I submitted a further enquiry to see the outcome, which then said successful with interest rate of 18.99%. I was furious and had no way to retract my application and now my credit score dropped to 650. I will look in to reporting this and will be cancelling current account. Don't use

Worst Customer Service EVER – Customer service are the worst ive ever dealt with. No one knows what is going on, they endlessly put you on hold and then hang up on you. They can't tell you what is happening or why it has happened. The complaints part of the company are also as incompetent and can't seem to read a basic question to give you an answer. This is insanity. Never again, I'm out

Predatory- Fee Harvesting – I have lodged a complaint with AFCS. There is no transparency within the app if you choose to pay your balance in full. I have been attempting to close a credit card for a week now with a $0 balance owing and still unable to as they have advised the total available balance needs to update back to the original available funds amount even though… Read more

latitude advised in my recent transaction that it’s been received and remaining balance is $0. Customer service department is based in India and if it’s an account closure issue they refuse to speak to you and become quite passive aggressive when asked why. It’s actually quite terrifying that this company is able to provide services in Australia and that big retail brands are so proactively advertising them. Please avoid, they will do nothing but damage you in the long run. Very easy to apply, unnecessarily difficult to leave them.

Completely ignored by company – Absolutely worst company I have ever TRIED to deal with. They just ignore you. I currently have a $0 balance but the app tells me I owe nearly $300 so I can't close the account and they keep adding fees If I could give 0 stars I definitely would! Stay away from this company

Can't get a refund – Closed account and was I'm credit 50 emails over 6 months and no refund, an evil thieving company I've decided it's better to let them keep the 235 dollars than deal with these thieves.

Won't let me close account - fee harvesting – I took out a credit card to go overseas - and it was a good card to have. However, I transferred money from my bank account to my Latitude credit card to reduce the balance to $0, so I could close my credit card. It was cleared on the Latitude account on Monday 2nd December. Tried to close my account on Latitude / on the phone today (was told… Read more

that my account was still not $0 because my payment needed to "Settle" and would be settled by Tuesday 10th - and that my bank was causing the delay.

This is crap.

UpBank never takes 7 business days to settle a transaction. Latitude is deliberately delaying to harvest more card fees off you.

Complains have to be resolved in 30 days (as required by ASIC). For a superannuation fund, fine, you're not being charged huge fees. But for a credit card company - for a simple request - this is an example of a company exploiting the regulators' failure to clamp down on financial products hawked by predatory lenders (which I'm sure they lobbied heavily for).

STAY AWAY – Absolutely shocking! Stay away from them, there are far better finance companies out there that provide a far better service and are not based offshore!!!!!

Lost in there incompetence – I took out a PERSONAL loan in 2021 of $41500 in my name only as that is how they work i put my car up as security which had to be in my name only which it was. Fast forward to may 2024 i topped up the loan to pay out another car so loan is back to roughly the same $42000 the car was in my wife's name i was told it has to be in my name only the… Read more

same as the previous car . Went through all the rego issues and fees and got it into my name forwarded the rego papers no problem loan moves into place . We did this so we could by a caravan which the dealer financed through Latitude and in my wife's name only . so over the last four days and 5 phone calls and 2 hang ups on there end and 1 on mine i have been told i have no account with them and they are in a different name that of my wife they cannot explain how or why they cant even pull up the secured vehicles to confirm they are in my name and will only talk to my wife i think they have security issues with there data system eg the email set up from 2021 and still our email since then is not the email used or registered along with everything being off shore, and trying to deal with their incompetence and language barrier

Poor Customer Service – 5 weeks now trying to close my credit card due to excessive fees. They could not make this process any more difficult if they tried. I requested a payout figure on the app which I paid, only to end up in credit. I request a refund. Finally got account to zero. Requested account be closed. Received an email saying it can take up to 5 days for… Read more

the account to be closed. On the 5th day they charged me more fees. I have tried talking to a human, but it is an infuriating system with long wait times. I have logged a complaint with Latitude which has been received and apparently takes 30 business days for a reply. Not good enough.

Pathetic and degraded customer service – Their customer service is pathetic and you have to literally wait for many hours to talk to customer support person and your line is also put on hold by that person and then can also be disconnected by them. If you write to their support email address no one will reply. Never seen such a degraded and pathetic customer service of any organisation so far. Hate to give this company even a single star and they don't deserve to do business. Show details

Poor service – Returning customer asking for a top up loan they said sorry can’t help you due to they ask for something I cannot provide because I haven’t have time to do my tax. I called back and spoke to another staff (name removed) said I’m not confident with the loan and I don’t think your staff member use common sense to assessing the application. Therefore… Read more

I ask for the application be withdrawn.

They said they could see that I have good repayment history and currently in advance. However, that still not good enough and can’t give me a top up. The staff ask me for feedback I said ‘very poor service’. I apply with another company and got approval in 5 minutes. Will close my account and not recommend to anyone. My mistake for choosing them in the first place. Luckily I only owed $900 can payout anytime.

Dishonest Company - Borderline Scam – I used their services for only 5 months and it was a nightmare. - Very complicated approval process - Called my employer directly without asking me for consent to check for credit information!!! - Will deliberately make it hard for you to pay the statements and then charge abusive fees. - Stopped charging my direct debit account without… Read more

letting me know and then started charging late fees. - Had my data leaked on a data breach which is unsurprising considering how bad they handle privacy. - Will not accept your request to close the account when you are fed up with them. - Will keep charging you fees after you request to close the account - Will not allow you to block your card through their app. - Will take 45 minutes to take your call and then do nothing for you but waste your time. - Had to call them 5 times to get my account close.

Hope government takes notice and force them to close. Stay away. They are dishonest and borderline scammers.

Never go with them!!!! Waste of time – Having an income of over 100k and applied for 20k for a 7-year term repayment with super high interest 17%. my expenses were 20% of my income, for sure no pressure paying the repayment. Gave them a Payslip, and bank statement, but still not enough. Asking to provide loads of documents which impossible to get. Had a credit card with Latitude for… Read more

almost 20 years, been a loyal customer. Waste of time. Went with another bank, instantly approved and received the funds in less than an hour. All they need is a bank statement showing my salary.

Absolutely terrible all round – Terrible service. I didn't even get to submit my application properly before they started hounding me with phone calls and emails. And as soon as I said actually no thank you, I'm not going to apply for one, they linked it to my credit score and ruined it for me. Customer service is also terrible. Not happy at all, would never consider to use again!

Horrible customer service – servicePlease stay away from them. They are a scam. Customer service is the worst I have ever seen. I can’t believe this type of bad service is allowed in a country like Australia. I applied for an urgent personal loan . I made a mistake in the bsb number so I called customer service to rectify it. Customer service put me through to sales team who… Read more

put me through to the account manager. The same loop is going on till now. It’s been 6 days and still they failed to update my bsb number and there fore haven’t received my loan amount. On top of that got email that my loan has been disbursed and reminder to set up auto debit so that I don’t miss my first repayment.

Avoid this company – Where do I begin? The service here are hopeless. massive issues in the application, even worse issues trying to log in online. I had to chase them multiple times just to get a contract sent to me. shocking

Greedy and incompetent – Applied for a debt consolidation loan just over a year ago. They would only give me a loan if I accepted a variable rate. I accepted as it would bring my monthly payments down by $300 a month. First week in they started deducting weekly payments even though the loan contract stipulated monthly payments. I called them to clear up the problem. The… Read more

first woman I spoke to from a foreign call centre was angry with me for questioning about the payments. I pointed out that the contract was for monthly repayment but she refused to acknowledge that. The second week it happened again so I rang back and spoke to someone else. His English wasn’t very clear but I told him if it wasn’t changed to monthly payments I’d take them to court for breach of contract. The payments changed to monthly but none of the statements I received afterwards showed the first two weekly payments. With the variable rate they increased the payment four times over the following twelve months. In the end I was paying more than when I arranged the loan. It was always difficult getting statements from them and many times trying to access my details on their customer portal I’d have to change passwords because it wouldn’t recognise the current one. Sometimes the link to change password wouldn’t be sent. The amounts in the statement didn’t match my bank statements many times. Sometimes the monthly payment would show up on their statement as two separate monthly payments that didn’t add up to the same amount that was taken. Trying to discuss it with call centre staff only caused confusion. Couldn’t get away from them quickly enough.

Bad experience – I would never use These people i tried for a consolidation loan I was told straight away no carnt help what idiots I'll never recommend these people to anyone watch out

Real fraud and corruption – I took loan for 6 months interest free but they want let you know that it’s not for all purchases and will charge you more than 50 dollar’s interest for every transaction and at the end you will end up paying more than double you borrowed. Show details