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La Trobe Financial Services

La Trobe Financial Services

2.3 from 72 reviews

Reviews

(19)
(4)
(1)
(1)
(47)
  • Transparency
    1.9 (16)
  • Customer Service
    2.4 (17)
  • Loan TypeVariable Rate (11)
  • Application Process
    2.1 (14)
  • Timeliness
    1.8 (12)
  • Loan used for
    • Investment Property (7)
    • Refinancing (4)
    • Second Home (1)
    • First Home (1)
  • Loan Term22.556 years (9)
  • Online Tools
    1.7 (6)
She

SheSouth West, QLD

Question Late Fee Calculations

published

Like myself, I suggest all past & present customers question what methodology is used by La Trobe to calculate late payment fees... continuous requests for an answer, see la Trobe been silent & refusing to answer... ain’t we entitled to as borrowers to question any transactions on our statements

2 comments
La Trobe Financial Services
caterina n.La Trobe Financial Services
She
She

La Trobe, no you won’t contact me... iv been asking this question for 18 months with still no answer....

David

DavidSydney, NSW

Never use this bank

published

I have been trying to discharge from Latrobe for over a month now, it has been nothing but hard work. No help given, no answers just la trobe blaming everyone else and holding onto the money for as long as possible to help there interest!
In the mean time I’ve lost out on possible family homes for myself and my wife due to the poor customer service and dis-interest in simply doing there job!
Highly recommend to stay away from this company unless it’s a last resort!
Will be glad never to deal with these people again.

1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services

David,
We take your comments here seriously. Would you please send us your contact number (in private mode) and we will arrange for one of our Team to call you directly.
Thank you, La Trobe Financial Team

Monthly interest payments on my investment

published

I have money invested in my SMSF and normally get my monthly interest on the 10th or 11th each month. It is now 15th Feb and still no payment? Should I be worried?

3 comments
La Trobe Financial Services
caterina n.La Trobe Financial Services

Dennis,
Thank you for contacting us. Would you please send you mobile number through private mode and we will arrange for one of our investment team to call you.

La Trobe Financial Team

Dennis
Dennis

How do I send it through private mode?

La Trobe Financial Services
caterina n.La Trobe Financial Services
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Zack W

Zack WGreater Melbourne (Outer), VIC

  • 2 reviews

Avoid at all costs

published

I highly recommend finding anyone else besides La Trobe to finance your home loan with. Their customer serviceability is abysmal and they have no intention of helping you whatsoever.
Avoid at all costs.

Transparency
Customer Service
Loan TypeVariable Rate
Loan used forRefinancing
See all answers
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services

Dear Zack,
We take these comments very seriously. If you can send us your contact details privately, we can then contact you and learn more as to how we can address the issues you have raised here.
Regards, La Trobe Financial Team

Richard Drabowicz

Richard DrabowiczRichmond-Tweed, NSW

Spot on, precise

published

Over a year now, as a private/retired investor, diverting my portfolio ,they are on spot to pay monthly, no fuss ,no mess there, also very prompt and diligent in communications
Very happy so far.

Transparency
Customer Service
Application Process
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services

Dear Richard
Thank you for taking the time to post your comment. We will share this with the team as I am sure that they will be delighted to hear.

Regard, La Trobe Financial Team

Randell

RandellSouth East Queensland, QLD

  • 3 reviews

Very Expensive Fees! More the Brokers fault for signing us at La Trobe.

published

With all the recent RBA rate drops , I contacted LaTrobe for a rate review on my SMSF Home Loan. I signed on %6.69 18mths ago, and currently on %6.37 , but they are advertising the same Variable Home Loan on Ratecity for %5.89. It'll cost me about $8500 to leave La Trobe and around $3500-4000 to Refinance elsewhere on %5.89. Im seriously considering it atm. I actually blame the Broker/Advisor for poor financial advice, i presume he gets some sort of Trail Commission. He also put us into a Negatively geared Unit, his Rental Property figures way off the mark, but thats another story. Moral of my story, Dont trust anyone in Finance and do your homework. An expensive lesson for myself.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateApril 2018
Loan used forInvestment Property
See all answers

Thanks to our lender Tony and supervisor sarah We are so thrilled you got us our loan. You worked so hard for us.

published

We are so thrilled by everything. Couldn't be happier. We can finally buy our family home. Customer service was top notch and easily contactable. Thanks to the whole team for all your hard work.

Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan used forFirst Home
See all answers
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services
Alex

AlexPerth, WA

  • 2 reviews

Avoid, Avoid, Avoid

published

Terrible lender. Very poor rates and even worse fees. If you want to discharge a variable loan for example, it is 3 x months interest plus about $2k in fees. I'm sure ASIC will have a field day with them at some point.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateJuly 2017
Loan used forInvestment Property
See all answers
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services

Dear Alex,
We take your concerns very seriously. Would it be possible to send us your contact details in private and we will call you to discuss and investigate your situation further. Regards, La Trobe Financial Team

Chris G.

Chris G.Greater Melbourne (Outer), VIC

Worst Financial Institution ever

published

Be careful of all late payment fees, they are almost the same amount as the Interest charged each month, therefore leaving no way of catching up on any arrears. We had to sell our investment property (brought through our SMSF) due to the accumulation of late fees. Then when we sold we were charged an early discharge fee on top of all the other fees - only sold because of all their fees. They also charge a higher interest rate and then a monthly account service fee.

Loan TypeVariable Rate
Loan used forInvestment Property
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BSF

BSFAU

  • 50 reviews

easy to deal with

published

I have been an investor for less than a year - overall they are easy to deal with but their website is not fun to use or navigate and appears substandard... room for improvement?

1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services
Michael XT R.

Michael XT R.Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Worst lender ever! Stay away!

published

Most disgusting dodge lender. Their rate is always the most expensive. They charge you three month interest if you discharge your loan within the first 5 years, even on variable rate. This is on top of their ridiculously high application fee - almost 1% of loan amount, when you first join them. That's worse than a loan shark!!!

Shop around, there are plenty honest trustworthy lenders out there.

Transparency
Customer Service
Loan TypeVariable Rate
Krazykol

KrazykolGreater Melbourne (Outer), VIC

  • 3 reviews
  • 3 likes

Successfully ruined our chance of getting a home loan

published

Despite the fact that they were never going to offer us a home loan because it was less than their minimum home loan amount ($100,000) they did a credit check and now other lenders won't give us a loan because of the credit check they did. I would stay well clear of them as they obviously don't care about anyone.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan used forSecond Home
See all answers
Jan

JanNorth Queensland, QLD

Be aware of the low hanging fruit and things that may sparkle with this crowd.

published
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services
liz

lizSydney, NSW

Great service. They provided support tru phone & prompt reply/calls while opening an a/c. Thanks Senio

published

I recently opened investment a/c. It took 1 week - much longer than banks - however accounts dept provided great support while opening an a/c. Senio guided me every step of the way, some days he called me twice. Thanks senio, you were very helpful.

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateJuly 2019
Loan used forInvestment Property
See all answers
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services
Keith

KeithSouth East Queensland, QLD

Still paying ridiculously high variable interest rate

published

Made a phone call to see why we are still paying a ridiculously high variable rate of 6.84%.It has not been reduced at all with the previous rate cuts.Only answer i got was they are reviewing the rates and to keep an eye out in the next 3 or 4 weeks.
Would not recommend going with Latrobe at all.very disheartening to deal with.

Loan TypeVariable Rate
Loan used forInvestment Property
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pomhall

pomhallGold Coast

  • 10 reviews

Never go with Latrobe

published

Initially put onto Latrobe from a Financial Services company i wish I had never met. I assumed the commissions were greater for them and i have asked Latrobe that no commissions are paid from this loan being taken out, still nothing on this one.
The interest rate has just increased to a hugh 6.77%, currently the RBA have just reduced this to 1%. Loan repayments of a certain value have charges of nearly $1000 which is nearly 10%,. Other packet review fees are for what service, or a fee for doing nothing.
To say am disgusted with Latrobe is an understatement, please keep away from this unethical company.

Transparency
Customer Service
Application Process
Timeliness
Online Tools
Loan TypeVariable Rate
Loan Start DateAugust 2014
Loan used forInvestment Property
See all answers
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services
Shane G.

Shane G.South East Queensland, QLD

Not passing on interest rate cut

published

Called La Trobe regarding last months rate cut, I was told that they had a meeting and some weren't eligible, having another meeting soon and you maybe eligible!

If rates are cut then bank should pass it on, pure greed La Trobe! Very unreasonable to deal with, would not recommend them!

Transparency
Customer Service
Application Process
Timeliness
Loan TypeVariable Rate
Loan Start DateNovember 2017
Loan used forInvestment Property
See all answers
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services
Tracy Barwick

Tracy BarwickHunter Region, NSW

Never did what he said he would

published

Called Latrobe to make an inquiry to deposit a significant amount of money ...they have never got back to me ....very concerned about their company and the way they operate...Dodgy brothers I think

Transparency
Customer Service
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services

Dear Tracy,
We take your concerns and comments seriously. Would you please send us your telephone number in private and we will arrange for one of the team to call you.
Regards, La Trobe Financial Team

ABC67

ABC67Perth, WA

  • 19 reviews

Read the fine print

published
Transparency
Customer Service
Application Process
Timeliness
Online Tools
See all answers
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services

Worst finance experience

published

I was obtaining finance for my smsf. I am understand a longer and harder due to the complication of it therefore i get my pre approval first ti clear all possible credit requirements. I can speed the the process. Pre approval letter issued.
Since i seeking for full approvals. One new credit requirement come after another. . After 6 weeks proving as much as poosible i still dont have approval.

Transparency
Customer Service
Application Process
Timeliness
See all answers
1 comment
La Trobe Financial Services
caterina n.La Trobe Financial Services
Page 1 of 4

Questions & Answers

Dora

Doraasked

Hello Latrobe Financial,
Could you please advise what measures you are offering your lenders during this COVID19 Crisis ? Other institutions has offered rate cuts to both variable and Fixed . We have had nothing from Latrobe . The RBA has issued Emergency Rate Cuts to help individuals out , Will you be passing these rate cuts on to the borrowers ? You keep mentioning there are a range of factors as to why we don't qualify for a rate cut , surely at a uncertain time like now you would do the right thing and help our the borrowers by passing on any rate cuts available . Our interest rate is currently higher than your advertised rate , why haven't the rates been passed on ?
I await your reply

1 answer
She
She

Dora,,, all I can say is... ASIC really needs to investigate this bank....

Allan B

Allan Basked

Currently investing in a 12 month term investment.
What are the possibility on getting monthly or 6 monthly interest payments?

1 answer
La Trobe Financial Services
caterina n.La Trobe Financial Services

Allan,

Thank you for reaching out. Please call our friendly Investment Team Directly on 1800 818 818 and they will be more than happy to assist you with this request.

La Trobe Financial Team

Gary J

Gary Jasked

I wish to invest $100000 long term (5 years+) Can i visit your collins st offices as i work opposite? Gary

2 answers
La Trobe Financial Services
caterina n.La Trobe Financial Services

Gary J

Thank you for reaching out. Of course you can visit our office. We are located at Level 25, 333 Collins Street. If you would like to make an appointment with one of our friendly investment team members, they would welcome the opportunity and lock-in a time to meet with you. Please call 1800 818 818.

La Trobe Financial Team

Gary J
Gary J

Cool. Thanks

Get an answer from our members and La Trobe Financial Services representatives

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