Laubman & Pank

Visited Laubman & Pank today 24/7/26 to get a new pair of safety glasses. My form expiry is the 24/7/26 I was told my form was out of date, nowhere on the form does it say an expiry time after 25 of getting my safety glasses from this store I’m very disappointed. I walked out but returned to ask where on the does it state the time of expiry. Thanks for nothing Laubman & Pank Show details

Went laubman and pank shop in sydney st Mackay the optometrist seemed very good, but when I picked up my glasses one lens was out of focus so I requested and received a refund. My partner also picked up a new set of graduated glasses, the reading… Read more

section was OK but the long distance was blurred, the glasses had to be sent back. I reccomend this company be avoided, I definately wont be back!

I had the worst experience at Indooroopilly store. Dodgy and impolite customer service I came to collect my new glasses and found the frame was not screwed properly to the lens. The frame was loose and wobbly, which is basic poor workmanship and quality control. I rejected the glasses. I was then told it “could not be fixed” and that I had to… Read more

accept them as they were. When I asked about sending them back to be corrected, I was told it would take two weeks. The attitude I received was dismissive and rude, instead of helpful.

I also asked for the lens certificate (and a certificate of authenticity) to confirm what lenses were used, and nothing was provided. That lack of transparency made the whole job feel like a dodgy job and questionable.

Now I’ve had to go back to my old glasses because the new pair is not usable and does not reflect the actual measurements.

I returned to Indooroopilly because I previously had a great experience, but this time the person I dealt with me provided me the complete opposite service.

I would never recommend this store to anyone.

I had an eye test on 27 November at the Carindale store and submitted my glasses for updating. It wasn't cheap. It's now been a month. I told them the 20th December was the last day I could pick them up. Now they tell me there were problems in the… Read more

lab, but nobody phoned to let me know (bad customer relations). When I phoned to find out where they were, I was told their courier wouldn't be able to deliver on a Saturday (what?). I was promised that they would phone me back, but they didn't. Had they told me it couldn't be done in time, I could have gone elsewhere, but they didn't communicate with me. Not happy Jan.

I would like to commend your senior optometrist, kelcey hala. I poped into the shop In cairns on the sheer chance that an optometrist could see me for no more than a fleeting minute to see how bad was my inflamed, edematous, somewhat painful eye as a result eye lash irritation from marked entropion. Without an appointmenr kelcey not only… Read more

looked, gave me good advice and next day puled out many offending eyelashes. This is a very dedicated lady of whom the company can be very proud.

Dr. Peter Wurzel

Absolutely outstanding service from the Rockingham City, WA store. If you care about your eyes don't go anywhere else. Professional, experienced and reassuring. A shout out to Ben (Optician) and Phil who matched me to the perfect glasses. Honestly, five stars out of five - and you want your eyesight to be in safe hands don't you? Congrats to the whole team at the Rockingham City WA Store. Show details

I would like to compliment Sarah from Laubmann for her outstanding customer service. She was incredibly helpful and accommodating, even though I didn’t purchase my pair of glasses from them. Her kindness, professionalism, and willingness to assist made a big difference, and I truly appreciate the genuine care she showed. Show details

Terrible experience with Ryan and Jules. I had an eye test shortly before an interstate move and said I needed time to think about frames. Instead, I was pressured to buy on the spot — Ryan even said the appointment “was for a customer who would purchase.” I only bought the glasses because I felt pushed into it. I was told they’d post the glasses… Read more

to me free of charge if they didn’t arrive before I moved. After moving, I was called and told I now had to pay for shipping, which contradicted what I’d been promised.

When I asked for a refund, the service got even worse. Jules was rude and dismissive, put me on hold twice for 20+ minutes (once saying he needed to deal with “an actual customer”), and acted as though he didn’t remember I was on hold when the call reconnected. The whole refund took nearly an hour and he told me it would take a month to process. When I mentioned my family have all felt pressured here in the past, he responded with an exaggerated yawn and said “yup, is that it” and ended the call. No proof was provided of the refund as per my request and I was not provided my prescription information (which I had paid for separately on the day) though I asked multiple times on the call.

Overall a completely unprofessional and uncomfortable experience. I won’t be returning.

Riverlink Ipswich store specifically. Bought Safety glasses, store didn't give me safety certificate. Had multiple discussions on my part to get from store. Constant apologies and assurance someone will look into it and get back to me. Never happens. My last contact was to replace my safety glasses. I was told 2 week wait. It's now been 3 weeks… Read more

and still no contact. I will be requesting a refund. What an absolute incompetent, disrespectful and worst service I have experienced ever in my life. I expect this level of service from a fast food joint, but from a supposedly professional occupation, this is unacceptable. I will never shop here or any of the stores under the same ownership or parent company and neither will my wife who always buys the top lenses and high end brands. You have lost a customer for life. Riverlink Ipswich, you are a disgrace!!

After losing a pair of glasses from another store, I chose a pair at L&P Karrinyup with the script I had. The person serving me was obviously new. I was happy for her to take her time. I asked for Crizal lenses and for them to be as thin as possible. I told the young lady I had no claim left with HBF as it had been used for the pair I had lost.… Read more

She said let me try. I gave her my card. Limit reached was on each item. I paid the $$483.00 total. Then I asked for a receipt. She gave me the HBF claim receipt and told me that was it. I was very patient as it was obvious she was new. When called to pick them up, I found them to be very blurry and very thick lenses. I pointed this out to the different to first sales assistant. She checked her computer and said she would send them back to be fixed and agreed the assistant had just started. On collecting this afternoon the vision was perfect, but I was asked to pay $80 for the thinner lenses. I was trembling I was so angry. I didn’t even have a proper receipt to show what had been ordered. Never again.

I would like to give a BIG thankyou to the team at Laubman and Pank Grand Central Toowoomba. The team could not be more helpful. I feel I was quite a difficult customer as I was trying to get used to graduated lenses. Janelle was especially helpful and nothing was too much trouble. All the staff were lovely but truly a big thank you to Janelle for being so understanding. Show details

I sent a complaint to Laubman and Pank via facebook messenger: Hi, I want to complain about the store in Belmont, WA. I know this is a one person store. There was a sign in the window gone to lunch back at 2.45 pm. I arrived at 2.30 pm, went and got a drink, came back at 2.47 pm, waited, and asked the local cleaner if they knew anything about the… Read more

store. 2.49 pm Phoned the store. Phoned carousel in case the store was closed at 2.57 pm. Decided I would wait another 15 minutes as after all perhaps the sign was old. A woman showed up about 3.05 pm, my wife said a bit after 2.45pm, and got a nonchalant nothing back. I said I had glasses to pick up and got the impression I was a nuisance. I am sorry this is not what I expected from your stores, and this woman's behaviour was completely unacceptable.

I followed up: 18 Mar 2025, 13:27 You sent So this is acceptable is it?

I am still waiting on a response. Clearly this is okay.

Purchased 2 pair of reading glasses and paid a extra $200 for scratch resistant coating after 6 months coating has failed. Took them back expecting rectifying of problem they took photos and sent them to a supposed lab ( photos sent not glasses) their responce inappropriate use . This was the Ipswich QLD store . Amazing the change in attitude from first entering to purchase and when approached about a a problem. Feeling ripped off. Show details

Great staff, subpar product – I cannot fault the team at the Mt Ommaney store one bit. They are friendly, professional, and always helpful. However, I have noticed the quality of the lenses has gone downhill. My partner and I have four pairs from L&P. All have had their coating come off on the sides within a couple of months despite following the cleaning recommendations and… Read more

products from the store. The store kindly replaced my lenses twice. However, I noticed my third set of lenses had deteriorated within a couple of months, and scratches formed far too quickly, especially compared to previous glasses. I can't confirm that the material has changed or the manufacturer is cutting corners, but to have thousands of dollars worth of pairs lose their protective coating so quickly spells something has gone awry with the quality. It's disheartening, considering the lenses are marketed as premium quality and are sold at top-dollar prices.

Great customer service in Carindale by David – i spoke with David the Manager in Carindale and cannot say enough about how courteous, knowledgable and patiently he advised me on my progressive glasses. He was very very helpful. Show details

over charged – I was quoted $800 then charged $955 at the Carousel branch then they double dipped my health fund, me and my family will never go back they just me i did not understand total lies. crap service had been going there for years it's all about the money not service any more. Show details

Useless after sales prescription sunglasses/Mount Ommaney store – I ordered Rayban prescription polarised sunglasses on December 31st last. On ordering I specifically asked for the original polarised lenses as well as I knew I would need them post surgery. Recently I asked for the script lenses to be swapped for the original lenses to be advised by another L & P store that they were not polarised. I went back to… Read more

the original store but got no satisfaction. They did offer me polarised lenses only for a special price of $255. They sell a complete pair of Raybans for a little more but one can buy them for less in multiple locations here in Australia. I declined their offer as was not supplied with the correct order initially & why should I pay for their mistake!

I contacted their parent company in Australia two weeks ago with no response, not even an acknowledgment. I contacted L & P head office twice after that. They claim they are still waiting to hear back from their Mt. Ommaney store. Considering modern technology this is most unsatisfactory. I will still need script glasses in some instances and sunglasses too. However, if this is their level of after sales service, there are plenty of other optometrists out there not part of the Luxottica Group.

If you are looking for great service and friendly staff look no further – Trent is awesome as is Susie , these to people plus the complement of staff are just amazing to work with 10/10

Booragoon branch - Terrible quality and poor customer service – I feel very disappointed with the service provided at the Booragoon branch. On the 16/11/22 I went and buy a pair of reading glasses but instead I chose three pairs (2 reading ones and 1pair of sunglasses). This was my order. PR 13ZS PRADA , BLK SHN, GRY (1283886001) 1 $ 624.00 $ 344.08 $ 279.92 Y Polycarb SINGLE VISION POLARIZED 2 $ 420.00 $… Read more

159.92 $ 260.08 N POLGRY 85% INVISIBLES UV BACK SIDE-T

TF2219B Tiffany (1271876001) 1 $ 518.00 $ 255.12 $ 262.88 Y Polycarb SINGLE VISION HC 2 $ 460.00 $ 226.58 $ 233.42 N TRX GRY INVISIBLES BLUE

DG5036 Dolce & Gabbana (1519693005) 1 $ 361.00 $ 182.17 $ 178.83 Y Polycarb SINGLE VISION HC 2 $ 330.00 $ 166.53 $ 163.47 N WHITE INVISIBLES BLUE

A week and a half later I received a text message saying my glasses were ready. I went to pick them up and to my surprise all the frames had a noticeable scratch so decided to wait a little longer till they were fixed.

I wasn't buying a $100 worth pair of glasses, so I expected the quality and service to be second to none.

Three weeks later I got another text message saying my glasses were ready to be picked up. I went to pick them up today and felt frustrated and very disappointed one more time. The frames were 'new' however, had scratches in different parts, the lenses of the Prada ones were badly cut/shaped with 'residues' of Polycarb on the lenses that could not be wiped out.

The Tiffany & co ones had a scratch on the arms that can't be removed.

and the Dolce & Gabbana ones had an imperfection between the nose bridge that can not be fixed.

What disappointed me the most was the lack of understanding and willingness to hep from the lady that served me. She was the same person who sold me the frames, the same one I talked to the first time when I went to pick them, she knew the issue we had the first time.

Her answer was 'they come like this from the Lab' there was nothing else she said... Where is the customer service here, what could have she done to help? Well, she knew there was an issue the first time, the second time she could have checked them as soon as they arrived from the lab before messaging me. A quick look at the frames and lenses was all she should have done.

I left disappointed because I'm going away in a couple of days and wanted to wear my new glasses. With no understanding or willingness to help I had to request a refund. I hope this gets done soon.

The best spectacles store – Had an eyesight test done in Armadale store and Peter Norman ( optometrist) was great to work with. Got my specs at a special discount for $99. I was delighted. Highly recommend going there

Sevice What service – Dont bother with appointment times at rhe Mandurah branch. Optomitrist just ignores you. No apologies for any delays. Got sick of the non service and walked out. Had rubbish service there before but thought it was just one useless staff member. Wont waste my time here anymore

Eric was AMAZING – Eric takes such care and interest in each patient, he looks at whole picture, his dedication to children and not only their eyes but their whole learning and visual experience is Second to none.. His passion is inspiring. You can find him at karrinyup. He is simply amazing. He is also at gwelup in a 1 stop shop for your childs needs.. we need more healthcare professionals like him.. Show details

This lot are useless – The rudest woman on the planet works at the Armadale WA store. Once I finally got the glasses they made me feel cross eyed and my world was a blur.. I persevered thinking I would get used to them but after 3 weeks went back and actually saw an Optometrist instead of nasty at the front desk. After a few arguments he agreed they had been made wrong… Read more

and they would replace.. Waited another 2 weeks to get them back and some of the changes we agreed to weren't implemented and still having problems especially at night the glare from oncoming traffic and blurriness makes them dangerous to drive with.. Back to the store to get a mouthful from aggro at the desk saying there was nothing wrong with them.. No available Optician to talk to apart from a guy I suspect was a stand-in Optician with his feet up on the desk on his phone that I could see through the mirrored window. Then the lens fell out of the frame.. Back to the store but old mate must have had a day off so I didn't actually need the groin guard to protect me from a verbal kick in the nurry's. Some old bloke put them back in and said they get a lot of people complaining in here.. Eventually gave up and went to a proper Optician who pointed out all the issues with my specs so now I am raising a formal complaint through the dispute resolution process..

Awful Customer service and time management – Attended an appointment in Mandurah WA, greeted by a lovely young lady. After waiting 30 mins the optometrist walked past twice and never even acknowledged me let alone apologise for keeping me waiting. So over half hour later, I walked out. No one bothered. I have used L and P WA and SA for several years, no more. I had a thumping headache and blurry vision (hence the appointment) which didn’t help my lack of patience. Show details

Feeling ripped off – Staff was helpful maybe too helpful, lenses alone was $700 dollars! Crazy expensive! Not once was I quoted or said how much the additionals are. Every additional has an excuse too.... be very warned!!

"Blind Sided" – Buy my glasses every year here, however I was lead to believe that I could buy prescription sunglasses based on the bottom portion would be +1 magnification and the middle to top would be clear (no perscription) so I could drive. After returning them 3 times for adjustment they finally told me that they cannot do exactly how as I requested 1/3… Read more

script 2/3rd clear. So now I have a $300 pair of glasses that are useless to me. Wrote to customer service but after 2 months still no reply.

So my advice is to stay away, as I am now going to do as clearly they break promises and take money, but know they can never deliver the goods specified.

Glasses not too bad but constant pestering afterwards is unacceptable – Went to Whitford branch in Perth...had eyes tested and then had new glasses. Within about 3 weeks I was constantly getting e-mails about having my eyes tested even though I had only had that done 3 weeks ago. The e-mails continued so I blocked them...then the letters started in the mail. They do not give up...not happy Jan......would never go back to them! Show details

Adelaide -Poor customer service – Each time I visited the store I got mixed levels of customer service from rude attitudes to mediocre at best. At the last eye test in 2020 the consultant had a sour attitude because I would not pay for an out of pocket additional eye testing procedure not covered by Medicare. I will no longer be a customer with them. Show details

No proper eye exam done, cancer was visible – Took my hubby to Laubman and Pank Toowoomba in Clifford Gardens 3 times, they kept redoing the script and he kept saying his left eye wasn't right. He had a visible to the naked eye skin cancer growing across his eye and they did and said nothing about it. So much for a thorough eye exam, all they wanted was money and to prescribe more glasses,… Read more

they dont care that he nearly lost his eye or worse, his life. No response to my attempts to contact the company asking for an explanation. Go to Allan Twiddle at Chas Sankey, he saw it as soon as hubby walked in and saved his life.

Laubman & Pank - Garden City Booragoon – Went to collect my two pairs of reading glasses and the frame on my second pair was bent and the lenses bowed. I received a refund, but what a waste of time and effort. This is my second negative experience with this company - never again Laubman & Pank.  Show details