Lavita Furniture NSW, Alexandria

Purchased the Dover lounge from the Alexandria store. The salesman Gary was knowledgeable and showed a genuine interest in getting the right lounge for us. Show reply

Excellent service, Great outdoor furniture was a good recommendation from friends Show details ·  1

PLEASE BEWARE, I bought 2 sunlounges just under 5 years ago. Paid thousands for them. Paid extra to have canvas covers made to measure to protect them. 6 months ago the material started to split. I have gone back to the company to ask to purchase new cushion covers or even complete cushions. After a week of back and forth providing photos and… Read more

details they have told me they don’t sell the covers or the cushions separately. Only offered to sell me two new complete sunlounges when everything else is perfectly fine with what I have. They sent me a link to a company to get new covers made which will cost nearly as much as the full sunlounges. This furniture is not up to the quality that they charge. Customer service will only deal with you via email. Will never use this company again.

Super helpful team in the showroom through to quick and easy delivery. Thanks Lavita! Show reply

Cam was so helpful. Made it such an easy transaction. Will shop here agsin if I can deal with Cam Show details ·  1

Cam was really friendly and helpful in our purchase of our outdoor furniture, excited to have it delivered and start using it Show details ·  1

Great service from Cam at the store in Alexandria. Really appreciated the support. Cheers Neil Show details ·  1

A dysfunctional and selfish company - They will tell you anything to sell - then they could not care less – On Sept 18th 2024 I purchased in person an outdoor furniture set from Alexandria/Sydney, around $2750 total. I explained I need it by Oct 11th, they said no problem. Then I received a call on the same day informing me that they made an error and the delivery would be second half of October. I went along and didn’t complain. Then on. Around Sept… Read more

25th I then received an email saying that the delivery actually will be second half of DECEMBER (!!). After a few calls trying to understand why I was given the wrong delivery TWICE,, a guy from Alexandria disclosed to me that the reason was that it would cost THEM $700 to ship the set to Sydney before December, so I had to wait or cancel and get a refund.. Totally irresponsible and disrespectful behaviour towards a client.

From this point on, a massive saga kicked in trying to get my money back during which I wasted at least 5 hrs on the phone (maybe 50 calls with various parties over 3 weeks, sometimes they would say they would return my call, but would not do) and it took me about 1 month to receive my money. The core of the problem, allegedly, was that they could not refund me on the virtual Visa card in my Android wallet (I used my phone to pay) because it was THEIR policy to only make refunds to the exact card the payment was made. I found the details of the virtual card after many hrs with my bank (my bank said that they had never heard such a thing re: not being able to process the refund on any other card), after a few dozens of calls and some more indifference, a lady from Lavita accounts called me to tell me that if I wanted to receive the refund I had to go to my bank, file a transaction dispute, and once this is processed they would reverse the transaction. Insane!!!! I spend several hours with my bank providing all evidence and tonnes of information, an utter waste of my time.

At least 4 Lavita employees were fully aware what I went thorough, this company is so pathetic, I received not a single piece of correspondence from customer care for an apology and explanation.

This company appears to have very good reviews., but what I experienced was dreadful, I strongly recommend you verify the authenticity of the reviews.

Outstanding service – Friendly and knowledgeable staff. Very helpful with product information. Made our choice of sun lounges effortless Show details

Outdoor umbrella – We checked out their umbrella first and then 2 other stores that had it but circled back to Lavita. Good service, good quality umbrella and a fair price. Very happy with our experience from service, to item and delivery. Show details

Warranty replacement – My warranty experience was excellent. Elisha was a great help and managed my complaint thoughtfully and was able to provide me with a new table. I wish all stores were this easy to deal with. I would definitely recommend Lavita furniture to my family and friends. Show details

Loving my outdoor entertainment spaces – Very helpful and knowledgeable service by sales staff. Amazing variety - to fit all spaces. Purchased several outdoor pieces that are of fantastic quality and comfort. Highly recommended!!! Show details

Amazing – Bought the Karina chase lounge… Could not be happier, so comfortable. Definitely recommend this couch

Great service and Products – Jose delivered great service and product knowledge. Sunbrella quality great Products readily available Show details

June Outdoor Fabric L Shaped Lounge (Steel Gray) – I have purchased the June Outdoor Fabric L Shaped Lounge (Steel Gray) and I love it. It’s very comfortable and strong against the sun and rain. Show details

Great service, product and price – We bought our outdoor umbrella from Lavita and we are extremely happy with it. Their service and prices are also excellent. Show details

Brilliant service. Great team. Excellent products – This is to thank you for the excellent service and back up communication you have given us since we made our purchase of our new lounge at Alexandria with Jose and the team. Great and friendly and extremely helpful customer service from the team at the store. 2nd to none. But things actually got better with the delivery of the lounge last night.… Read more

Adam and Will, his young offsider were incredible. They had been working since 5.30am and in spite of that we’re still full of energy having to get the 7 seater down a steep drive then up a short flight of stairs into the lounge area. There was no damage due to their cautious moving and the end job was excellent. They were extremely friendly and helpful and I can highly recommend them for any delivery jobs.

Can't thank you all enough. The wife and I are so happy with the results.

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Great Lounge – Purchased a lounge from them and very comfortable, excellent delivery time and pretty good price point

Amazing quality and outstanding service! – We purchased the Noosa lounge range many years ago for our deck and it's was so good we repurchased another set for our pool area. The sunbrella fabric quality is amazing and continues to look perfect (after many years)! I highly recommend Jose and his team at Lavita for outstanding customer service and for selling a high quality product. Jose always gave knowledgable and practical advise. Show details

Great service and salesmanship – We just purchased an 11 piece outdoor setting. Jose was an excellent salesman, who encouraged us to check all options and guided towards our final purchase. He is extremely professional and we felt we got the best deal from the EOFY sale. We recommend purchasers to visit the store. Show details