Lazybed Mattress

No replies for warranty claims – I have contacted OneBed (previously LazyBed) on a warranty claim on a mattress I purchased and have used for probably less than 3 years, since it was unused in our guest bedroom. The mattress has visibly and physically sagged and now Im rolling off the bed when sleeping because the structural integrity is no longer there. They were happy at first… Read more

to inform me that it would indeed be covered under warranty, they just needed a bunch of pictures as evidence, which I provided the same day. Its been two weeks of dead silence from them, no longer replying to emails and when I called was informed Id be contacted earlier this week but still nothing. I will be following this up with consumer affairs if I keep receiving no response, as I have evidence of emails that I provided exactly what they needed to verify my warranty claim. Do not buy if you dont want to be ghosted by customer service team.

If I can rate lower I would! – Not only is the mattress horrid & made my back worse & my partners leg worse but the company have been ignoring my emails for years! They deliberately ignored them so they don’t have to give me a refund on this horrid thing. Show details

Good at first, now terrible! – I bought this approx 4 years ago from LazyBed (now called OneBed). It was good at first but recently I have woken up with some pretty bad back pain because of this mattress. The mattress seems to have started to sag, and no longer offers the support it promises. I’d be more comfortable sleeping on a plane at this point. Show details

Great for people on the lighter side! – Firstly I would like to say that this bed is more suited to kids/teenagers rather than adults because the truth is that the heavier you are the more the mattress will sink down. Now for my opinion: When I first got this mattress I was like eh... it wasn’t anything amazing, but when I had to sleep on a spring mattress for a night I longed to go… Read more

back to my memory foam bed. There’s no turning back. Something about the subtle moulding around your back arch is so nice.

The best! – The best purchase ever! My wife and I are so pleased with this one! No more back and nech pain! I am amazed how wonderful this product is! Highly recommended! Show details ·  1

Very happy with their customer service – While the Lazy Bed wasn't the right bed for us, they organised the return and delivered the refund as promised. Very happy that we tried out their beds and would strongly recommend everyone to have a go and see if it works for you. Show details ·  1

In the beginning was good, but after 2 years – I’ve bought the mattress LazyBed king, now LazyBed has changed for OneBad, a 2 years ago. In the beginning I had a excellent experience and good nights of sleeps, but now is terrible, the mattress is too soft and it sinks too much - I weight 75KG. Now I wake up with pain in my back. Don’t waste your money, because in the future you will have a problems. Show details

Saggy and uncomfortable after A few years – Was ok for the first few years. Now it's very saggy and not supportive at all. I wake up every morning with back, neck and shoulder pain. Avoid it. It's now called One Bed.  Show details

They don’t last longer – Brought queen mattress which is too small in our queen bed and returned. Then they claim the replacement will no longer qualify with the warranty. Then I go for the king this time. It is still not a correct fit for my king bed, but get on with it. Every morning woke up with sore back and convinced myself it will get better when get use to it. But… Read more

it never. Anyway the time flew. It has been 2 years and both ends where me and my partner sleeps is so deep and in the middle is bumpy. As both ends are not comfortable to sleep anymore. So now I started to sleep across the bed to sleep. It seems like the beginning don’t know how long will it stay this way. Still sore back every morning. Don’t ever buy the lazy bed.

Not good enough for us – It have increased our back pain. We gave it a chance for one and half years but it was getting worse and worse. The form is getting softer and bum and back started getting sink in more and more. Then we decided to buy extra firm mattress from local and it is much better than this one. My back pain is completely gone with the extra firm mattress we… Read more

bought few time ago. Now this Lazybed mattress is lying in my garage without any use. Wasted my money.

Sags after 1 year - and I’m only 65kg – When I first got this in June 2018 I thought it was super comfy like a cloud. Im a single 33 year old female, weigh about 65kg or less and slept on it for a couple of months before it started feeling uncomfortable. It has created a sagging section where I have laid. It’s very uncomfortable now. You cannot turn it over. The cover seems to retain… Read more

moisture so it has a slight foul smell. It’s difficult to take the mattress protector off and on too. Requires 2 people.

I have contacted about the warranty and to claim this you need to be able to prove the sagging with a ruler. It’s impossible to do so. Would not buy again or recommend. Also their customer service is slow and terrible. At the begging they offered me a free memory pill or which they never sent.

Recently I went online and googles LazyBed which was the brand name /company I purchased it from and they have this message on their website:

After fighting a trademark dispute for the last couple of years, we have been informed by our legal team that our best course of action is to cease selling under the brand name Lazybed.

Unfortunately, there’s nothing we can do. We have fought as hard as we can, and the decision made by the Trademark Office is final.

So now they sell under “One Bed”.

I would say, don’t bother with ANY memory foam mattress after this experience especially ones that come rolled up in a box from an online retailer that asks people to review the product immediately afterwards when the mattress is still lush (hence the thousands of positive reviews)!

The one positive is that it stays kind of cool.

SLEEPING ON A SCAM - NOW CALLED ONEBED! – The bed is awful and I have just gone to contact them to get them my feedback and they have had to change their name due to copyright issues!!!! So I can't even log in to my account and see the purchase history or anything. I feel so silly for falling for this. I really thought I'd done enough research. Now we just have worse backs and a bad taste in our mouths. Show details

MOULD! DO NOT BUY! – We purchased a few months ago. The mattress started sagging and we decided to try and flip it over. Flipped it over to discover black mould and yellow mould. Good grief! Close to $600 for a mattress that's lasted several months and is horrible for our health. It is not supportive at all. It feels great for the first couple of weeks But after that… Read more

it started to sink/flatten out. I could look past all of that but the mould is a serious issue. I will be contacting consumer affairs today to see what my options are.

Started out great! Deteriorated to a sink hole – I bought a queen bed through One Bed in 2016, the company was then called LazyBed. Since that time the bed has continued to be a slanted bed that pushes my partner and I into the centre of the bed. We're not an especially heavy couple 80kg and 65kg respectively. In summary, these beds have a short lifespan. Check the reviews to see if anyone else has reviewed beyond a year. Show details

Worst purchase ever! Easy to buy hard to return – Well the initial purchase was easy, good service. But we didn’t like the mattress. It was way too firm for our liking so I messaged to return it and was told we hadn’t had it long enough so we had to email back in another two weeks. Two weeks went by and yes that’s fine return it. Oh and then we’re told we can’t get anyone to pick the mattress up.… Read more

No local thrift stores will pick it up. So we were asked if we could get it to a store. Lucky we have a trailer. So I said we can. When I tried to arrange dropoff I was told the thrift store no longer take mattresses. I ended up ringing around to try and get this resolved and the same thrift store that they told me wouldn’t take it said yes of course we will, that’s be fantastic! So I contacted onebed again and this has all been going on for 7 weeks by the way. I told them they will get in contact with the store to confirm and finally we were able to return it. And on top of everything the thrift store even said they could’ve picked it up - such a long return process and if you don’t like firm mattresses don’t buy one!!! Never again!!! I’m going to a store!!!

Sleeps sooo hot wake up sweating – Loved it at first. Now my back is starting to hurt Its sooooo hot. Me and my partner wake up sweating. I dunno what to do. I would look at something different. Show details

DO NOT BUY – Starts off really well but after a few months it’s goes to porridge. My bed is like sleeping in a very soft dish, that has put my back completely out of whack. I actually dread going to sleep now, I wake up every morning sometimes in the night with back pain. I wouldn’t let my dog sleep on this mattress. Do yourself a favour and don’t buy this large washing sponge all it will give you is problems Show details

Loses all firmness very quick. Feels like quicksand – Was great at first . Now a year in it sinks all over . Hurts my back . It’s like quick sand. They have been bought out by one bed so I can only pray my warranty is held up and one bed replaced me this horrible mattress Show details

Terrible mattress and customer service – The mattress is really uncomfortable and hot. I have had issues with back pain since receiving it, even after giving it several months to adjust. I’ve contracted customer service several times and it takes a long time for them to respond and I’ve had to follow up with them more than once. I wouldn’t recommend buying a lazybed.

120 day trial promise not being honoured – We did not like the mattress and requested to return it after 60 days. My partner emailed lazybed and they didn't respond for several days. When we finally got a response we were told the charity would only be able to pick up on Friday. I wait all day Friday, no charity, apparently they couldn't get legal parking on the street and refused to park… Read more

in the side street like all the other moving trucks do for the building. Request a reschedule, once again they want to come on Friday and are just hoping to find parking? I see no way to return the mattress to lazybed or to get our money back. Nearly 2 weeks after we requested to return. Very poor service.

Do not buy! SO dodgey – I wanted to return my bed for a full refund within my 125 day “trial,” as the bed was simply not comfortable for me. Though LazyBed are impossible to contact!! I have rung on multiple occasions to have my calls cancelled and the emails I have sent have not been responded to. Totally DODGEY! What a waste of money... Show details

Great while under warranty but starts sucking real quick. DO NOT BUY! – Bought in July, 2017. It was incredible for a few months, we insisted all our visitors gave it a go, it was awesome and so comfortable. But after a few months, especially after the trial period, it slowly started going down hill. Just 2 years on and it is now very uncomfortable to sleep on. It's noticeably lost much of its firmness. You now sink… Read more

in a fair bit which is even noticeable by my partner on the other side (Queen). It's saggy when you lie in it making it harder to roll and it sleeps very hot, even in middle of winter. These mattresses are awesome upfront but they are hopeless long term and for the price they are NOT worth it! They do not sustain back support at all in the long run and you'll end up forking out a fortune to get chiro and physio to repair your back and hips. Haven't got a quote to dispose it but it will also be a hit to the pocket. Almost all positive reviews would be from people who have owned it under 3 months.

Lazy Bed, if you are reading this, please fix your product to have more longevity! This is simply not practical or fair after a mere two years!!

What a joke! – I ordered a King mattress and expected delivery the next day based on being in Vic Metro area. 3 days passed with no communication from LazyBed. I decided to enquire after 3 days with no delivery and they responded by telling me they were out of stock and cancelling my order. Don’t expect much from LazyBed Show details

What a great mattress – The last week I’ve been sleeping on our new lazybed and so far they are the best night sleeps I’ve had in a while and I wake up feeling refreshed. I would feel groggy and like I was hit by a bus on my old mattress when I would wake up. This mattress has changed my life i am so much more happier as I’m getting a better sleep and my partner is 6’5… Read more ·  1

works long days and he said to me this is the best bed he has ever slept on! He is having better sleep also. Thank you lazybed.

Please look elsewhere!!! Don't waste your money – I purchased the Queen bed in Jan 2018. Around June/July of the same year the bed started to create a valley/dip where I would lay, it would not reform or come back to original shape meaning a support was lost. Im only 82kg and 185cm in reality this shouldn't happen on any mattress within 6 months let alone one making claims to be fantastic. I… Read more

developed chronic neck/back issues which are still persistent today. I have since switched back mattresses to my old one in May and the issue is getting better.

Lazybed customer support is less than helpful, the 125 night trial is enough time for you to like it originally before the bed starts to sag not long after. I have emailed, called and sent social media messages and it took more than 48hrs for a response which did not answer my question.

I was told there's nothing I can do to get my money back. I don't want this mattress and now it it's wasted money!!!

Look elsewhere, anywhere, but Lazybed.

Lazybed has saved my back and saved me money! – Best mattress EVER! After 4 very large babies/pregnancies, I have suffered with sciatica for years. Safe to say I am pain free and haven't visited my Chiropractor since receiving my mattress. The money back guarantee and Afterpay option made the decision easy. I have paid off my King and just ordered a Queen for my son, with intentions to get… Read more ·  1

another Queen and 2x Singles soon after. Thank you Lazybed. Greatest purchase I've made in a long time x

Amazing, so comfortable – Just love my new Lazybed mattress, I was waking up stiff and sore prior to purchasing my mattress, but not now, It is so comfortable I am sleeping much, much better. The support from the mattress is unbelievable, I definitely won't be needing to return my mattress within the 125 days! Customer service and deliver was outstanding, cannot recommend Lazybed enough. If you are looking for a new mattress buy Lazybed. Show details ·  1