Great customer service, reliability and speed
I never imagined I'd be leaving a review for an ISP (they're all rubbish right?) but I have been pleasantly surprised with Leaptel. I moved into an lbnco address about a month ago and was having a terrible experience with another ISP that I won't name. I moved to Leaptel on Thursday last week and all my problems disappeared. Speed is where it should be day and night (normally just under 100Mbps), dropouts vanished, and now I'm dealing with local Australian based support.
Oh and I'm paying exactly the same price I was with my old provider who had off-shore support and a terrible experience (and who blamed lbnco the entire time for the issues).
Thanks so much to Brendan and Blake who answered my questions and handled my order.
High speed and quality always
I have been using Leaptel for my internet for over 6 months on LBNCo and it has been great. I have always been getting my speed when I test and it has been super reliable. I had to call up once to fix up my direct debit (forgot I could use the portal) and got straight through with no wait time to someone in Australia. Refreshing change from dealing with other internet companies where everyone is offshore and sometimes difficult to understand.
Can't recommend them highly enough.
Thank you already
I moved to Leaptel after continued dissatisfaction with my former ISP. Customer Service was non existent, helpfulness a foreign word. I had already organised a new connection with Leaptel when I came home to another internet outage. Usual thing "incorrect username or password". After several attempts, using the correct information, I rang the ISP. After a 15 minute wait, I was disconnected after advising my account details. Another 20 minute wait followed before I got to have a 25 minute conversation which went precisely nowhere to restoring t...he service and a very poor apology to terminate the call with the promise that someone should get back to me in the next few days. I rang Leaptel on the off chance that the connection was set up. It was and I have a great conversation with Katie and the connection details relayed and successfully set up. So far, I have had more positive experiences with Leaptel than I have the whole time I was with my previous provider. Thank you very much
I had no idea about getting Internet connection after moving into a new home, after very many phone calls misdirection and hair pulling I found leaptel could organise everything, lots of locals advised against leaptel but don't be put off! I find it's perfect for me and have had no bother whatsoever well done everyone!
Upgrade your mobile plan, you'll need the data if you get stuck with this mob
Overpriced, shocking connection. Never even gets close to the speed you pay for and drops out all the time. Even upgraded to a new modem and it did very little. I can not wait to put this experience behind me when I move.
Best Service Ever - Thank you Rob!
Excellent customer service and excellent internet speed. In February 2020 my son moved into a unit in Brisbane and started Uni, so a reliable high-speed internet connection was very important. The building wasn't connected to the NBN, instead the connection was thru LBNCo who provided a list of ISP's to choose from. I selected Leaptel based on these product reviews and was so glad I did - thanks to all of you who wrote these reviews! I ended up speaking with Rob who guided me through the entire process. I wanted to use my own programmable...modem/router which was a few years old. Rob spent several hours on the phone with me trouble shooting the setup parameters for this modem - he even found the manual online and read up on it before calling me back to advise me of the new configuration settings. Rob got it all working and the connection is just so fast, my son is thrilled, he also games a lot and tells me that the speed is awesome. I spoke to Rob several times on the phone during this process, he was always easy to contact (no overseas call centers) and followed up with a confirmation email once everything was working well. Rob was great to talk with, he explained everything clearly and was very patient - a real professional. This is probably some of the best customer service I've ever received from any company, subsequently I highly recommend Leaptel to anyone. Thank you Leaptel and thank you Rob, you did a great job mate!
- Verified customer
Fastest home internet I have ever used in Australia
Two weeks ago we moved to our new property where LBNco was the provider, I was nervous and didn't want to move from Telstra, but I had no choice. I did some research and decided to signup with Leaptel on a month to month contract.
The signup process was easy and fast. Received credentials within 48hrs of signing up.
Deployment was seamless, Setup PPPoE on my apple time-capsule router without any issues (amazed).
Ran speed test and I was able to get 106mbs download and 33mbs upload, on top of it no matter what time of the day/night it is, no ...matter what the speed test results are, the quality and experience of internet usage is consistently smooth! Now that we are working from home, kids online schooling, Leaptel is providing by far superior quality internet services! BTW I ported my telephone number to leaptel, they did their part efficiently and instantly, however, the previous service provider is still in process of completing the port out request and when I called their support, first they were asking me to wait and it will port out itself, now due to Covid-19 their online chat is unavailable and phone support is painfully long waits... Leaptel keep up the good work!
Absolutely disgusting! Worst customer service
Worst experience! Had to go with Lbn co was restricted to 3 companies. Choose Leaptel as they had better reviews. They are all deceiving. Internet connected but no internet access. Called up first day the rep advised he doesnt know whats wrong and said what do you want me to do about it. I suggested send a technician they said they dont do that. Suggested he would get advise call me back, never did. Second day called up rep advised its your router go and buy a new one. Ran to the shops paid 200 bucks for a new router. Connected again no connect...ion. Wasted my money buying a router- given false information. Now need to call again to probly be advised theres nothing we can do about it. Im paying for a service I dont have! Never go with this company!! Do not recommend. They take your money and there reps have no idea what there taking about or how to fix technical issues. Day 3 now no internet. Only been with this company 3 months and internet kept dropping out. There plans are an extra $10 bucks a month then regular nbn. Paying extra for nothing.
Poor internet connection
Been with them for a year now still having same problems slow speeds internet drops out Starts buffering when 2-3 devices are on wifi and affects the wired connection aswell done everything on my side then I have to sit there and listen to a person who I can’t understand for 25-30mins and still get no results LBN companies not that good in my book be good when nbn Telstra gets here
- Verified customer
Fantastic Customer Service
We recently switched to Leaptel after a terrible experience with Fuzenet. The customer service has been outstanding and a huge shout-out to Rob in technical support - whatever they are paying you is not enough! You are amazing! Keep it up Leaptel!
Go with Leaptel - outstanding customer service
With several LBN Co providers, I went with Leaptel with its good reviews. I'm so glad I did. The setup has been seamless and support team was always there. Recently our building had a fault that resulted to an outage in service. Contacted Leaptel through their chat, and they took care of contacting LBN. I got multiple updates by text the following morning from LBN's arrival at our building, the cause of the issue and up to its resolution. I didn't have to follow up at all. This is where they excel. Happy with LBN speeds and service so far as well. Don't hesitate, sign up with them.
- Verified customer
Thank you leaptel finally back to a top ISP!!!!!
Very reliable and no drop outs
Moved from southern phone due to issues and the best choice it was
Pay a premium but you get what you pay for
Fast support and helpful support no wait times
Ported fast and online connected within just 3 business days, puts southern phone to shame
Why didn't i connect faster!!!
Poor customer support, not accepting responsibility, looks for any reason to blame customer (ie own router).
Did not take up router offer as it does not meet performance specs I required. Bought high end d-link router for $250. Worked perfectly until 2nd day (super slow speed), when I had to call leaptel and resolved issue via power cycle. Couple days later same thing. Router being blamed again. Took router to shop, tested as fine. Refused refund or exchange. What do I do here, leaptel says their service is fine. Plenty of commentary about dropouts on the net...I asked for data on any potential dropouts during the day that may cause this. Request igno...red and got a response saying that as I cannot verify router integrity and apparently said no to a tech coming out, that the case will be closed. Talk about no care attitude... changing providers. Thank goodness I didn’t get sucked into a 12month contract.
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