Quick responses to issues
Issues fixed. Had issues with my portin with the lebara website failing to accept my credentials & double charging. Issues were resolved after communication through this site. Thank you team. Ash
Great international call rates, fine reception, helpful customer support, brilliant mobile app
I bought a Lebara SIM card last week because I knew I'll be having to make many more than usual international calls to my family in the future. The call quality is fantastic, the rates are really good value, and the reception is perfect.
The only issue I have with Lebara is that when activating the SIM card online, they do not give you an option to skip selecting a plan and just go with PAYG (Pay As You Go). I think forcing people to select a plan just to activate their SIM is wrong. However, I called the customer service centre and the guy on...the other end was quick and super helpful in activating my SIM without putting me on a plan. The Lebara mobile app is really decent. It allows users to do everything they should be able to do - recharging credit, buying add-ons, buying plans, checking usage history, etc. Overall, great service!
- Verified customer
Service good make receive calls text . Internet as expected nothing to complain about. Only thing was port failed but took a long time as no notifications regarding. Data speed fine
Run Forrest, run!
Run away from this terrible provider. Can you call it a provider if it didn't provide what it should though? Connection! Nowhere. Well, except Sydney of course.
The customer service... I think lebara has the worst customer service I have ever dealt with.
Story time: I got called by some Indian woman saying I need to send her a copy of my passport or else they would suspend my SIM (??). Really weird, considering I had Lebara for some time already. And it's especially weird with all the internet and phone crime these days. After Googling her n...umber, I got many results saying it's a scam. I was relieved I didn't send it. But then after a few days it happened. My SIM got suspended.. So I tried calling customer service, which is possible even without connection, but their lines were busy. All day. So I spent two days without connection and no way to fix it. How irresponsible. When I finally reached them, I told them I wanted to leave. Imagine the pain to make that happen..
I've been a lebara customer for the past 3 years now and have never been happier with my mobile service provider. I always take advantage of their crazy specials usually during Christmas new year and EOFY.
Ive always had super fast 4g service... Never had a dropped call and love the data banking options. I've even now got my mum on lebara.
Everytime I've needed to talk to customer service I've never waited any longer than afew minutes and they have always be professional friendly and helpful.
Absolutely happy with lebara and would highly recommend them to anyone look ING to save big money while getting a good deal from your mobile service.
some times automatically internet doesn’t work
Very bad network, i will never use lebara again. Due to Lebara I stucked on the road because internet stopped on the road also not A good speed
I didn't receive what I was offered.
I didn't received what I was offered. I chose a plan with UNLIMITED calls and messages but Lebara barred my service as I was using the service too much.
Is there any difference in unlimited and too much??
Lebara gave an excuse that they have to pay to Vodafone for my too much usage.
Lebara shouldn't offer unlimited service if they cannot afford it.
Lebara is the worse nightmares, I will tell anyone get away from it in my life!! Full of Money tricks and slow slow 4G.
Cannot stop their SMS advertising send to me, slow slow slow 4G, bad signals, charging my credit card without any notice!!! Is that enough! I will tell anyone Lebara is worse worse worse nightmare in my lifetime! NEVER try Lebara just waste money. I am very angry. Lebara 100trillions times still angry!!
Rude, dishonest and poor customer service
Since there is no mobile app for this provider I wrongly chose the top up option instead of autocharge through their website which is poorly designed. For the last couple of month I had plan of small package $15 monthly but after this they charged me $150 just within 40 days. I called them and asked them to rectify the issue. First they held me for minutes behind the line and then one of their managers suggested an offer of 6 month plan to compensate. After that I waited hours for them to call but they never called and when I called them again,...one of the operator threatened me you are calling too frequently and don't call again. They are rude and dishonest and I instantly changed my sim card to another operator with better a costumer service although I paid another $200.
Almost no connection on Tasmania
Almost no connection on Tasmania.
Now I’m at Cradle mountain and where os no coverage, but I’m waiting for important call.
I see SOS Only very often.i’ve tried to connect Libara manually but didn’t succeed.
Scams, harassment, and frequent deceptive conduct
Consistently receive false information from agents, yet they refuse any requests to be escalated. Have no method to opt you out of direct marketing (Privacy Act violation). Their plans do not roll over, so recharging early will lose any remaining balance on your plan - doesn't tell you this anywhere, in fact they will actively solicit you to recharge with constant reminders. Attempts to obtain a refund are stonewalled. Save yourself the stress, go with anyone else.
Please don't buy !!! Please
I bought is for $5 under a $14..whatever
Try to activate but just not work out!
I do it yesterday and today Lebara auto email send something for me to congratulate my SIM activate... I have not yet turn on the SIM card but I had a feeling that I wasted money on their company
The reviewer stated that an incentive was offered for this review
Worst service ever!!!
I recently started using Lebara and updated my contacts to this new number which makes it hard for me to switch services. I’ve been trying to top up online since the 25th of December and failing and have been told to buy a physical voucher every time I call and given different excuses as to why I can’t top up online in each call. I’ve been told it was my card, the next excuse was about my data pack and a lot more other excuses, then I was told they are having technical difficulties and they have no idea when this will be solved. What kind of issue persists for this long with no solution because not everyone is able to get a physical voucher. I regret choosing Lebara because this isn’t normal for any service and shouldn’t be allowed.
They deducted $100 from my credit card in 6 days. Before this I was on a $29.90 per month plan. They refuse to refund the money. Very angry right now.
They restrict outgoing calls, whenever they want to without even asking. Was on unlimited national talk & text data. Blocked my outgoing calls and told me that, it's fairly high usage
Calls always dropout even in Sydney CBD, worst customer service any time you call them to complain they always have same reason Vodafone is upgrading network (any area across Sydney) and nothing much they can do.
Good customer service, however, the connection is really slow in some areas in Western Sydney and it's very common to experience dropouts. Overall, I had a good experience with them but will be porting out soon.
Poor Customer service, Dont buy
I was on a 49.90 plan which was due for auto recharge on 5th November. I wanted to change to a smaller plan, so i recharged for 29.90plan and confirmed the payment and recharge on the 4th Nov. but on the 5th Nov i was auto credited 49.90. so i called your customer service on the 5th Nov for a refund. They told that they have escalated the request and will get refund in 5-7 days. waited for that - no refund or any updates.
Called again on 12 Nov asking for an update, again the overseas customer care rep told that my case is escalated and will ge...
Questions & Answers
How can I use my topup credit to get a plan or bundle????
Parak R.Lebara Mobile
You can use your main balance to buy a plan by simply choosing " Recharge with Main Balance" on the recharge journey via app or MyLebara.
Please feel free to call us at 126122 should you require any assistance with your recharge.
Hi, just want to ask if lebara sim can be used on the Vodafone locked device (phone)? Thanks
Hi unfortunately not. While Vodafone owns lebara they are run as separate companies and their sim and locked phones are not compatible. Please unlock the device before using a lebara sim
Parak R.Lebara Mobile
Thank you for answering this for us. That's correct @kok you would need to unlock your device so you could use Lebara Mobile services. For more info about out plans, please log on to www.lebara.com.au
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