??!
1 photo
Lebara Mobile

Lebara Mobile

2.7 from 397 reviews

Reviews

Review distribution

5 star
97
4 star
66
3 star
24
2 star
25
1 star
185

John

JohnSydney

  • 4 reviews
  • 10 likes

Porting my number virtually impossible.

published

I tried to have my number ported from Vodafone to Lebara. It's been 3 days and still not processed. Avoid this telco as they have unqualified customer service and technical support.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:3 GB
See all answers
2 comments
Lebara Mobile
Parak R.Lebara Mobile
John
John

Chandrababu L.

Chandrababu L.Sydney, NSW

Surprised to see we don't get OTP (One Time Passwords) :( :( :(

published

When I login to outlook 365 in my laptop to access my office mails. The Microsoft will either send a code or call on your number to enable you to access your mails.

But Lebara says this feature is not available with them :(

Surprised!!! now that i paid 120 AUD for 6 months but have to quit this service in 5 days.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $20.00
See all answers
2 comments
Lebara Mobile
Parak R.Lebara Mobile
Chandrababu L.
Chandrababu L.

send me a mail on layam.babu@gmail.com, I'll share my mobile number and everything.

Surprised to see this blocker from ur end :) i have no access to my mails my work for 10 days

eelcat

eelcat

  • 10 reviews
  • 2 likes

Ok for what I want to use it for.

published

I'm happy with Lebara for what I want to use it for. I don't use my landline any more and don't make a hell of a lot of calls anyway and the only data I'd use would be to stream radio and watch the odd youtube clip.
I pay $15 a month and get 3GB of data plus another 3GB for using their auto recharge service. Suits me fine.

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:3 GB
See all answers

The worst, but the cheapest

published

Bought another new sim card for IPad. Can't activate it via web-site - shows an error "We could not process your submission, please check the errors below." without any errors below. I am really surprised that such a basic flow in your production web-site has not been thoroughly tested.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $15.00
Included Data per Month:5 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Shishir J.

Shishir J.Sydney, NSW

  • 2 reviews

Lebara only promises data but where is the speed to use that data?

published

These dodgy companies who have nothing but staff for billing you. They have tied up with weak service provider like vodafone whose customers are already suffering for network and internet speeds. They lure customers with cheap price plans and you realize only later that the prices are cheap because the services are cheap as well.

Do not choose lebara ever even if they say that the services are free

They told me for 6 months that there is an upgrade happening and that is why the internet is slow.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:12 GB
See all answers
2 comments
Lebara Mobile
Parak R.Lebara Mobile
Shishir J.
Shishir J.

Gemini  Li

Gemini LiSouth East Queensland, QLD

Terrible signal in Brisbane

published
Value for Money
Customer Service
Local Reception
Transparency
Plan TypePost-Paid Sim Only
Plan Cost per Month: $35.00
Included Data per Month:20 GB
See all answers

Elle

ElleSouth East Queensland, QLD

Don’t do it

published

If I could rate 0 stars I would. Trying to port out number from a different provider is impossible. The customer service assistants from Philippines are good at using English though, and they are polite. So that is something. Crap. That is all. Don’t go there. Use a more well known provider. Maybe go for amaysim. They seem to be ok.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $49.00
Included Data per Month:50 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Poor indoor Sevice

published

No indoor service from last 4 months I am with lebara from last 11 years. The service is becoming poor. Is there any solution in for service at Eldridge Road Bankstown NSW 2200

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Hi Baljeet,
We are sorry to hear about the inconvenience you had to go through. Please send us a mail at care@lebara.com.au with your registered mobile number and our team would look into it for you.
Kind regards,
Team Lebara

Sunny

SunnyGreater Melbourne (Outer), VIC

Lebara port no service

published

I have Optus no, I apply to port in lebara no but does not work I wasting my time to days, customer service too bad they give you wrong information all time different way they send me port code, and sad all done ur no will start 4 hr , but don’t work, then again send me but no work, is nonsense company, I lost my work night, I recommend don’t go with lebara

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $30.00
Included Data per Month:25 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

The reviewer stated that an incentive was offered for this review

Not matches found

published

What a waste of time this company didn’t know otherwise never would buy this useless sim card. After trying many time to activate always show in their webpage not matches found

Value for Money
Plan TypePre-Paid Sim Only
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Bjmac

Bjmac

  • 6 reviews
  • 2 likes

Terrible experience

published
Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Very bad indoor reception

published

We have been with Lebara for a while, we moved from our old house to the new house, initially we thought the bad indoor reception might be because of location, but it was not, after moving to our new house, the indoor reception is still bad. Also, we couldn't use our phone when we were in Tasmania, while everyone else who are with Telstra could. So that was another reason we switched provider...Now we are with Telstra and no problem with indoor reception

Local Reception
Plan TypePre-Paid Sim Only

victor

victorSydney, NSW

  • 2 reviews

good plans for good prices

published

good service and good customer service as they always have a good plans for good prices. their 4G network is good and fast and their customer service is really helpful and good

Value for Money
Customer Service
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Aarti

AartiGreater Melbourne (Outer), VIC

Worthless thief’s

published

Absolute crap service, day 3 still no access to Lebara, wasted $40 on studip sim. I wish could give zero rating. Don’t waste your time, pay bit extra and go somewhere else.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $40.00
See all answers
2 comments
Lebara Mobile
Parak R.Lebara Mobile
Aarti
Aarti

Good data bank idea but complicated recharge system PROBLEM SOLVED

published

The data bank idea is quite nice, it is pretty customer friendly. However with the recharge system, you can only see the plans if you have suffcient credit in your main balance. If a plan on sale, you must have its full price credit in order to purchase the on sale price. Everything needs to be solved with a customer service representative, they are kind people. Overall, good data bank idea but complicated recharge system.

Value for Money
Customer Service
Transparency
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Alex T

Alex TSydney, NSW

Very bad reception, Slow or no mobile data

published

I joine Lebara in january on a one year prepaid plan. In most of the Suburbs whenever I am inside a building there is impossible to connect to the mobile data. The phone reception is also very bad.
Disgusting Network that is making fool of people and making money in the banana republic of Australia.
Keep away from them unless you are a fool!!!

Value for Money
Plan TypePre-Paid Sim Only
1 comment
Lebara Mobile
Parak R.Lebara Mobile

NandaJang

NandaJangSydney, NSW

  • 3 reviews

Awful customer service.

published

Their customer service is awful. I was struggling with PIN (tried reset PIN more than 5 times, but I didn't get any emails which they sent) and called them to resolve. Waiting time was not bad, but they were very rude. "Because of high volume", they wanted to hang up the phone even I had more questions. What a bad attitude!
Also their network reception is very poor. If you go to the countryside or go into a building, you'd better give up to make use your phone.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $40.00
Included Data per Month:15 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Most Terrible Provider Ever! They Make me Feel Disgusting!!!!!

published
1 comment
Lebara Mobile
Parak R.Lebara Mobile

worst network in Australia

published

this is worst network experience i ever had. their network was down for around 4 hours and i m a uber driver and i was offline for 4 hours on Saturday night. if anyone is using lebara for business like myself please dont trust it. thnx

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Bruce L

Bruce LSydney, NSW

  • 8 reviews
  • 4 likes

Slow speed good service

published

I just purchased the medium starter pack with 36G data (including 12G bonus) and thought it would be good, however the download speed is 80k/s?!!! Are we on dial up? Upload speed on the other hand is 8M/s. I'm not sure if they put the priorities right.

====== Update 24/05/19 =======

They've fixed my settings and now I'm getting 6Mb/s download and 3Mb/s upload, still slow but manageable.

Value for Money
Customer Service
Local Reception
Transparency
Plan TypePre-Paid Sim Only
Plan Cost per Month: $29.99
Included Data per Month:36 GB
See all answers
1 comment
Bruce L
Bruce L

Their support team is GREAT!! very responsive and helpful, even when this was just a 36G prepaid sim. Will definitely buy from them again.


Page 1 of 20

Questions & Answers

Smriti A.

Smriti A.asked

Hey!
I bought a Lebara sim which was supposed to work in the European Union. I went to Iceland and it didnt work there. Now the internet is working but the calls are not. I am a travellor and it is causing me problems. Please help.

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Smriti,
Please send us your registered Lebara mobile number via private message and our team would get back to you ASAP. Please use the link below to know more about Lebara's roaming services.
www.lebara.com.au/international-roaming/


Dunhill A.

Dunhill A.asked

Why my lebara simcard is not working? When I was onboard last February 2019 its working. I have my vacation for 4months then I come onboard again last June 2019 then suddenly my simcard is not working.

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Dunhill,
Thank you for reaching out to us. Please share your registered mobile number via private message and our team would be happy to look into this for you. Please note: Lebara Mobile services are terminated in 3 months if it has no balance and are inactive.
We will look into this for you once you provide us with the requested info.

Kind regards,
Team Lebara


Anush D.

Anush D.asked

I just bought a $24.90 Small Starter Pack from Woolworths but when I try to activate the sim it says I have to pay again? Did I do something wrong?

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Anush,

Thank you for reaching out to us. While on the plan selection page, please select $24.90 plan and your activation would go through without having to pay anything.
This page is usually for customers who want to upgrade the plan while activation.
Please feel free to reach out to us via private message should you require any further assistance.

Regards,
Team Lebara


Get an answer from our members and Lebara Mobile representatives

Details

CategoryMobile Phone Service Providers
Contact Number 1300 126 122
Network UsedVodafone
International Roaming Offered Yes

Visit official website

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.