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Lebara Mobile

Lebara Mobile

2.6 from 419 reviews · View Statistics

Reviews

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Ash C

Ash CGreater Melbourne (Metropolitan), VIC

Quick responses to issues

published

Issues fixed. Had issues with my portin with the lebara website failing to accept my credentials & double charging. Issues were resolved after communication through this site. Thank you team. Ash

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.00
Included Data per Month35 GB
See all answers

Worse internet.

published

The mobile data is terrible. My google map doesn't work most of the time because of worse internet. My data bank is full since internet doesn't work they have good customer service.

Customer Service
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Syed A.

Syed A.Greater Melbourne (Inner), VIC

  • 8 reviews
  • 3 likes

Great international call rates, fine reception, helpful customer support, brilliant mobile app

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
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  • Verified customer

Fine service

published

Service good make receive calls text . Internet as expected nothing to complain about. Only thing was port failed but took a long time as no notifications regarding. Data speed fine

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$14.50
Included Data per Month3 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Run Forrest, run!

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month3 GB
See all answers
2 comments
Lebara Mobile
Parak R.Lebara Mobile
Johannes
Johannes

Yeah nah

Rock

RockVictoria, Australia

  • 6 reviews
  • 6 likes

Absolutely brilliant

published

I've been a lebara customer for the past 3 years now and have never been happier with my mobile service provider. I always take advantage of their crazy specials usually during Christmas new year and EOFY.
Ive always had super fast 4g service... Never had a dropped call and love the data banking options. I've even now got my mum on lebara.
Everytime I've needed to talk to customer service I've never waited any longer than afew minutes and they have always be professional friendly and helpful.
Absolutely happy with lebara and would highly recommend them to anyone look ING to save big money while getting a good deal from your mobile service.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$14.00
Included Data per Month12 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

some times automatically internet doesn’t work

published

Very bad network, i will never use lebara again. Due to Lebara I stucked on the road because internet stopped on the road also not A good speed
Thank you

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$30.00
Included Data per Month35 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Matteus

Matteus

  • 3 reviews
  • 2 likes

I didn't receive what I was offered.

published

I didn't received what I was offered. I chose a plan with UNLIMITED calls and messages but Lebara barred my service as I was using the service too much.
Is there any difference in unlimited and too much??

Lebara gave an excuse that they have to pay to Vodafone for my too much usage.

Lebara shouldn't offer unlimited service if they cannot afford it.

Poor Lebara

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.95
Included Data per Month35 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Pak

PakMetropolitan Adelaide, SA

  • 2 reviews

Lebara is the worse nightmares, I will tell anyone get away from it in my life!! Full of Money tricks and slow slow 4G.

published

Cannot stop their SMS advertising send to me, slow slow slow 4G, bad signals, charging my credit card without any notice!!! Is that enough! I will tell anyone Lebara is worse worse worse nightmare in my lifetime! NEVER try Lebara just waste money. I am very angry. Lebara 100trillions times still angry!!

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan Cost per MonthA$30.00
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
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Pouya

PouyaPerth, WA

Rude, dishonest and poor customer service

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month2 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Almost no connection on Tasmania

published

Almost no connection on Tasmania.
Now I’m at Cradle mountain and where os no coverage, but I’m waiting for important call.
I see SOS Only very often.i’ve tried to connect Libara manually but didn’t succeed.

Value for Money
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month10 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Alex

Alex

  • 2 reviews

Scams, harassment, and frequent deceptive conduct

published

Consistently receive false information from agents, yet they refuse any requests to be escalated. Have no method to opt you out of direct marketing (Privacy Act violation). Their plans do not roll over, so recharging early will lose any remaining balance on your plan - doesn't tell you this anywhere, in fact they will actively solicit you to recharge with constant reminders. Attempts to obtain a refund are stonewalled. Save yourself the stress, go with anyone else.

Value for Money
Customer Service
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Yen W

Yen WGreater Melbourne (Inner), VIC

  • 4 reviews
  • 1 like

Please don't buy !!! Please

published

I bought is for $5 under a $14..whatever
Try to activate but just not work out!
I do it yesterday and today Lebara auto email send something for me to congratulate my SIM activate... I have not yet turn on the SIM card but I had a feeling that I wasted money on their company

Value for Money
Customer Service
Transparency
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

The reviewer stated that an incentive was offered for this review

Amanda

AmandaSouth East Queensland, QLD

Worst service ever!!!

published

I recently started using Lebara and updated my contacts to this new number which makes it hard for me to switch services. I’ve been trying to top up online since the 25th of December and failing and have been told to buy a physical voucher every time I call and given different excuses as to why I can’t top up online in each call. I’ve been told it was my card, the next excuse was about my data pack and a lot more other excuses, then I was told they are having technical difficulties and they have no idea when this will be solved. What kind of issue persists for this long with no solution because not everyone is able to get a physical voucher. I regret choosing Lebara because this isn’t normal for any service and shouldn’t be allowed.

Customer Service
Local Reception
Transparency
Incentivised ReviewNo
See all answers
Brett Y.

Brett Y.Sydney, NSW

Scam Alert

published

They deducted $100 from my credit card in 6 days. Before this I was on a $29.90 per month plan. They refuse to refund the money. Very angry right now.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.90
Included Data per Month5 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
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Ali K.

Ali K.Hobart, TAS

Poor service

published

They restrict outgoing calls, whenever they want to without even asking. Was on unlimited national talk & text data. Blocked my outgoing calls and told me that, it's fairly high usage

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$26.60
Included Data per Month6 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Nimish Jaswani

Nimish JaswaniSydney, NSW

  • 2 reviews
  • 1 like

Worst reception

published

Calls always dropout even in Sydney CBD, worst customer service any time you call them to complain they always have same reason Vodafone is upgrading network (any area across Sydney) and nothing much they can do.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Marven

Marven

  • 2 reviews
  • 2 likes

Good but..

published

Good customer service, however, the connection is really slow in some areas in Western Sydney and it's very common to experience dropouts. Overall, I had a good experience with them but will be porting out soon.

Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Worst customer service

published

very bad customer service and never acknowledge customer's point of view but just try to push back only. instead the company only back their employees. so don't expect anything from them

Customer Service
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Raj

Raj

  • 2 reviews
  • 4 likes

Poor Customer service, Dont buy

published
Value for Money
Customer Service
Local Reception
Transparency
Incentivised ReviewNo
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$49.90
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Page 1 of 21

Questions & Answers

Ardwan

Ardwanasked

How do I deactivate my voicemail?!

No answers
Tracy

Tracyasked

How can I use my topup credit to get a plan or bundle????

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Tracy,
You can use your main balance to buy a plan by simply choosing " Recharge with Main Balance" on the recharge journey via app or MyLebara.
www.lebara.com.au/recharge
Please feel free to call us at 126122 should you require any assistance with your recharge.

Kok Hong S.

Kok Hong S.asked

Hi, just want to ask if lebara sim can be used on the Vodafone locked device (phone)? Thanks

2 answers
Rock
Rock

Hi unfortunately not. While Vodafone owns lebara they are run as separate companies and their sim and locked phones are not compatible. Please unlock the device before using a lebara sim

Lebara Mobile
Parak R.Lebara Mobile

Hey Rock,
Thank you for answering this for us. That's correct @kok you would need to unlock your device so you could use Lebara Mobile services. For more info about out plans, please log on to www.lebara.com.au

Get an answer from our members and Lebara Mobile representatives

Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes

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