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Lebara Mobile

Lebara Mobile

2.6 from 414 reviews

Reviews

2.6

414 reviews
5
(98)
4
(67)
3
(24)
2
(25)
1
(200)
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Matteus

Matteus

  • 2 reviews

I didn't receive what I was offered.

published

I didn't received what I was offered. I chose a plan with UNLIMITED calls and messages but Lebara barred my service as I was using the service too much.
Is there any difference in unlimited and too much??

Lebara gave an excuse that they have to pay to Vodafone for my too much usage.

Lebara shouldn't offer unlimited service if they cannot afford it.

Poor Lebara

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.95
Included Data per Month35 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Pak

PakMetropolitan Adelaide, SA

  • 2 reviews

Lebara is the worse nightmares, I will tell anyone get away from it in my life!! Full of Money tricks and slow slow 4G.

published

Cannot stop their SMS advertising send to me, slow slow slow 4G, bad signals, charging my credit card without any notice!!! Is that enough! I will tell anyone Lebara is worse worse worse nightmare in my lifetime! NEVER try Lebara just waste money. I am very angry. Lebara 100trillions times still angry!!

Customer Service
Transparency
Value for Money
Plan Cost per MonthA$30.00
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Pouya

PouyaPerth, WA

Rude, dishonest and poor customer service

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month2 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
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Almost no connection on Tasmania

published

Almost no connection on Tasmania.
Now I’m at Cradle mountain and where os no coverage, but I’m waiting for important call.
I see SOS Only very often.i’ve tried to connect Libara manually but didn’t succeed.

Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$10.00
Included Data per Month10 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Alex

Alex

  • 2 reviews

Scams, harassment, and frequent deceptive conduct

published

Consistently receive false information from agents, yet they refuse any requests to be escalated. Have no method to opt you out of direct marketing (Privacy Act violation). Their plans do not roll over, so recharging early will lose any remaining balance on your plan - doesn't tell you this anywhere, in fact they will actively solicit you to recharge with constant reminders. Attempts to obtain a refund are stonewalled. Save yourself the stress, go with anyone else.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Yen W

Yen WGreater Melbourne (Inner), VIC

  • 4 reviews

Please don't buy !!! Please

published

I bought is for $5 under a $14..whatever
Try to activate but just not work out!
I do it yesterday and today Lebara auto email send something for me to congratulate my SIM activate... I have not yet turn on the SIM card but I had a feeling that I wasted money on their company

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

The reviewer stated that an incentive was offered for this review

Amanda

AmandaSouth East Queensland, QLD

Worst service ever!!!

published

I recently started using Lebara and updated my contacts to this new number which makes it hard for me to switch services. I’ve been trying to top up online since the 25th of December and failing and have been told to buy a physical voucher every time I call and given different excuses as to why I can’t top up online in each call. I’ve been told it was my card, the next excuse was about my data pack and a lot more other excuses, then I was told they are having technical difficulties and they have no idea when this will be solved. What kind of issue persists for this long with no solution because not everyone is able to get a physical voucher. I regret choosing Lebara because this isn’t normal for any service and shouldn’t be allowed.

Customer Service
Transparency
Local Reception
Brett Y.

Brett Y.Sydney, NSW

Scam Alert

published

They deducted $100 from my credit card in 6 days. Before this I was on a $29.90 per month plan. They refuse to refund the money. Very angry right now.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.90
Included Data per Month5 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Ali K.

Ali K.Hobart, TAS

Poor service

published

They restrict outgoing calls, whenever they want to without even asking. Was on unlimited national talk & text data. Blocked my outgoing calls and told me that, it's fairly high usage

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$26.60
Included Data per Month6 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
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Nimish Jaswani

Nimish JaswaniSydney, NSW

  • 2 reviews

Worst reception

published

Calls always dropout even in Sydney CBD, worst customer service any time you call them to complain they always have same reason Vodafone is upgrading network (any area across Sydney) and nothing much they can do.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Good but..

published

Good customer service, however, the connection is really slow in some areas in Western Sydney and it's very common to experience dropouts. Overall, I had a good experience with them but will be porting out soon.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Worst customer service

published

very bad customer service and never acknowledge customer's point of view but just try to push back only. instead the company only back their employees. so don't expect anything from them

Customer Service
Plan TypePre-Paid Sim Only
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Raj

Raj

  • 2 reviews

Poor Customer service, Dont buy

published
Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$49.90
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Chava

ChavaGreater Melbourne (Outer), VIC

  • 2 reviews

Terrible Customer Service

published

Terrible Customer Service

I have activated new Lebara Sim card 10 days back and given Port In request but it got failed. I am keep on calling customer service every day atleast 3 or 4 times in a day and asking them to fix the issue but they couldn't able to fix the issue from last 10 days. They are not taking it as serious issue even after 10 days.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile
Alex

AlexPerth, WA

  • 9 reviews

Signal is bad and very slow internet connection

published

I live in an open space near Perth cbd and lebara network is very slow. I used their service for one month and definitely dont recommend it..they promised to solve the problem but they failed.to keep their word

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$29.00
Included Data per Month35 GB
See all answers
2 comments
Lebara Mobile
Parak R.Lebara Mobile
Alex
Alex

This is my second message..i already replied to your message with a private message...and no reply...lebara..full of lies

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Raymond

RaymondPerth, WA

Terrible service

published

I bought a $14.9 starter pack and activate it, but I chose a promotion plan when I activate. It hasnt told me anything but just allocated the extra small plan for my first month and now I cannot use the internet as I used out the 3gb data. I wish to recharge some main balance to buy some data, the stupid webpage told me that they are unable to process my payment. When I call the number showed on the website, they told me that the service is not available after 8:00 pm. So theres nothing I can do now! Stupid Service!

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

happy with the price and customer service

published

Ive been with Lebara for 4 years. Never had any issues with this provider.
Excellent offers. sometimes I get long-term plan for $10 per month, 6GB plus free call/text),
good network coverage at Sydney,
and good internet speed (because it's operated by Vodafone).

Customer Service
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$11.00
Included Data per Month6 GB
See all answers
1 comment
Lebara Mobile
Parak R.Lebara Mobile

Hi Zahra,
Thank you for your feedback. We are pleased to know that you are happy with Lebara Mobile services. We thank you for your continued support.
Kind regards,
Team Lebara

The reviewer stated that an incentive was offered for this review

John

JohnSydney

  • 6 reviews

Porting my number virtually impossible.

published

I tried to have my number ported from Vodafone to Lebara. It's been 3 days and still not processed. Avoid this telco as they have unqualified customer service and technical support.

Customer Service
Transparency
Value for Money
Local Reception
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month3 GB
See all answers
2 comments
Lebara Mobile
Parak R.Lebara Mobile
John
John
Chandrababu L.

Chandrababu L.Sydney, NSW

Surprised to see we don't get OTP (One Time Passwords) :( :( :(

published

When I login to outlook 365 in my laptop to access my office mails. The Microsoft will either send a code or call on your number to enable you to access your mails.

But Lebara says this feature is not available with them :(

Surprised!!! now that i paid 120 AUD for 6 months but have to quit this service in 5 days.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$20.00
See all answers
2 comments
Lebara Mobile
Parak R.Lebara Mobile
Chandrababu L.
Chandrababu L.

send me a mail on layam.babu@gmail.com, I'll share my mobile number and everything.

Surprised to see this blocker from ur end :) i have no access to my mails my work for 10 days

eelcat

eelcat

  • 10 reviews
  • 2 likes

Ok for what I want to use it for.

published

I'm happy with Lebara for what I want to use it for. I don't use my landline any more and don't make a hell of a lot of calls anyway and the only data I'd use would be to stream radio and watch the odd youtube clip.
I pay $15 a month and get 3GB of data plus another 3GB for using their auto recharge service. Suits me fine.

Customer Service
Transparency
Value for Money
Plan TypePre-Paid Sim Only
Plan Cost per MonthA$15.00
Included Data per Month3 GB
See all answers
Page 1 of 21

Questions & Answers

Ravinder s.

Ravinder s.asked

My lebara sim is not working for outgoing call so please help me

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Ravinder,

Thank you for reaching out to us. Please provide us with your Lebara Mobile number via private message and our team would get back to you ASAP.
Alternatively, you can write to us at care@lebara.com.au or call us at 1300126122 or 126122.
Looking forward to hearing from you.

Regards,
Team Lebara

Amanda S.

Amanda S.asked

Hello!
Me and my husband have our sim card not working anymore because we spent some time abroad and we didn’t use it for few months, how can we reactivate our sim card for using the same number in the Netherlands?
Thanks

1 answer
Lebara Mobile
Parak R.Lebara Mobile

Hi Amanda,

Thank you for reaching out to us. If you are referring to Lebara Mobile Australia, please send us your registered mobile number via private message and our team would get back to you. If your services are with Lebara Mobile Netherlands, please contact the team using the link below:

https://mobile.lebara.com/nl/nl/contact-us

Kind regards,
Team Lebara

Anomis

Anomisasked

Hello! I purchased an extraoption(all in international 30 euro), payed by card, but I didn't get anything. I have the prove of payment in my lebara account and that reference id. But how can I used that? My balance is still 0 euro..

No answers

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