Lebara Mobile

Lebara Mobile

 Verifiedlebara.com.au
Lebara Mobile
2.3

686 reviews

PositivevsNegative
31% · 213441 · 64%
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Plan Type
  • Pre-Paid Sim Only
  • Post-Paid Sim Only
  • Post-Paid with Phone
Value for Money
2.2
Customer Service
1.8
Local Reception
2.2
Transparency
1.9

Reviews

686 reviews
Preet
PreetSouth East Queensland, QLD2 posts
  Verified

Extremely poor & substandard customer service

Extremely Poor & substandard service. Customer care is almost non-existent. 1 Hr of waiting time on calls and nobody respond on live chat. If you want to port your mobile number to another provider they will make you go round and round in circles and will harass you. I Can't believe they are still operating in Australia. Show details
Ant
AntSouth East Queensland, QLD6 posts
 

For the full price, Not a good value

Was going to get a annual plan. I'm so glad I only spent $4 to try out their network. It's crap. Back to Boost.
Cheaper yes, but not by much. Reception is subpar in inner city, and almost no reception in suburbs that are only 10km from city center. Are you joking.
4G Internet that is slower than 3G. Don't bother if you do any games. It lags and drop out to a point you simply give up. Show details
Value for Money
Local Reception
Sim
SimGreater Melbourne (Inner), VIC
 

scam company

Worst customer service ever. They deducted $22.40 from the card for a recharge. This happened after I had transferred my number to another provider. I have been calling for over a month now for a refund and each time they make an excuse tell me that they will refund it but they don't. I don't think that they are palnning on refunding. they just dodge my calls and have made this company to scam people and steal their money.

Please do yourself a favor and never ever under any circumstances buy this company's simcards/plans or anything else. I would have given zero stars if I could but I had to give 1 star to be able to write this review. Show details

Vivien Lin
Vivien Lin
 

Frustrating experience

I wish I could rate it as 0.

They are selling outdated products which you are not able to activate. It took ages to get through to customer service who gives you “orders” rather than providing solutions.

I haven’t received my refund yet after one week. Totally frustrating experience. Show details

antkey
antkeyGreater Melbourne (Metropolitan), VIC13 posts
 

Terrible support services

I bought Lebara Mobile SIM just for my spare number, got into issue could not make outbound call and then spent the whole day contacting Lebara Mobile. I had to wait long time for a response from online support and the reply sometimes are not relevant. When calling the support hotline every time needed to wait for over 30 minutes to get connected, I called them multiple times everytime needs at least 30 minutes. Now I have been waiting for 40 minutes again. Personally I won't recommend. Show details
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Chau Trieu
Chau TrieuSouth East Queensland, QLD
 

The worst provider! Don't waste your time and money

I used Lebara because I was provided with a Lebara sim when I first came to Australia. After the first month, I wanted to upgrade my plan so I bought a new sim. When I tried activating it, it said sim number not found. I've tried contacting them via calls, email, online and Facebook but so far zero reply. The online chat particularly somehow keeps deleting my message and I have to send it again every 10 minutes. Show details
Local Reception
james k.
james k.
 

lebera message service

great customer service on the chat message line since they would not answer the phone Show details
Dan S
Dan SSydney, NSW
 

Top level customer service

Some delay in responding however once responded CSR was clear, concise, easy to understand and addressed my concerns rapidly and effectively, to be commended for Customer Service, recommend highly! Show details
Value for Money
Customer Service
Local Reception
Transparency
RRryery
RRryerySydney Surrounds, NSW19 posts
 

Lebara is doing good!

After trying to switch to Optus after ~5 years with Lebara for one my phones (internet reception is bad in one area for Lebara but good with Optus) - I can say I have been really happy with Lebara. Simple account management online. Instant recharges. Competitive prices. One time I had an issue with mobile internet not working (on Saturday) - everything was solved with a quick phone call to the local support. Well done, Lebara. Show details
Melissa
MelissaSydney, NSW16 posts
 

They do not respond to you for a month!

had an issue with their website, it kept showing up 'error', sent an email and 5 weeks later received a response! had gone to Belong Telstra in the meantime and great service and better product.
Janus C
Janus CGreater Melbourne (Inner), VIC
  Fair Incentive

Great help

Very Helpful, help fast give back the data immediately. Thanks a lot
Mateusz Z.
Mateusz Z.
 

The worst customer service

The worst customer service I have ever expierience. 10 calls each waiting for approx 20min to someone pick up. Show details
Customer Service
Local Reception
A random person w.
A random person w.South East Queensland, QLD
  Verified
Customer Service
Local Reception
Ben
Ben
 

Horrible customer service

Took over a month to reply to my email and all it did was tell me to call them. Even more annoying that the purpose of my email was to tell them I can't make calls.
guess W.
guess W.Greater Melbourne (Inner), VIC
 

TERRRIBLE TERRIBLE SERVICE AND ROBOTIC HELP DESK

After two weeks frustration with them (and numerous calls), I still couldn't make call and send text and no internet service. Finally, they blame on the phone (which is the latest iphone - iphone 14) and asked me to check with Apple store. The help desk person can only repeat answer like a robot.
I had enough of it, switched the service to Coles mobile. Within 5 min. activating service at Coles Mobile, the service started working straight away, proving that there's nothing wrong with my phone. Show details

Questions & Answers

Sen Y.
Sen Y.

I bought 180 days SIM card. But when I activated it, that showed I needed to add the credit card to recharge it. That seems like I have empty SIM card that I needed to recharge it.

Lebara Mobile
Lebara Mobile   DM   

Hi Sen, Apologies for the mix up, do contact our customer service line to rectify this for you.

We apologize for the inconvenience caused.

Regards,
Lebara Team

Amanda F.
Amanda F.

My partners lebara phone is not receiving incoming calls, then sometimes it does, can anyone tell me why?

Lebara Mobile
Lebara Mobile   DM   

Hi Amanda, Kindly contact our customer service Team so they can assist in trying to rectify the issue.

Have a Great Day.

Kind Regards
Lebara Team

Ingram Elaine
Ingram Elaine

Hi I have activated my SIM card also put money on same my phone is still showing SOS only so cannot make calls. As I am from the uk I need assistance with this project

Ingram Elaine
Ingram Elaine  

Are you going to help me with this

Stoffel1
Stoffel1  
See all Lebara Mobile questions

Details

CategoryMobile Phone Service Providers
Network UsedVodafone
International Roaming Offered Yes
Visit official website

Contact info for Lebara Mobile

Mon8:00 am - 8:00 pm
Tue8:00 am - 8:00 pm
Wed8:00 am - 8:00 pm
Thu8:00 am - 8:00 pm
Fri8:00 am - 8:00 pm
Sat9:00 am - 6:00 pm
Sun9:00 am - 6:00 pm
  • ABN: 76096304620

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