Lebara Mobile

I was a customer for about 4yrs.. had a problem whereby every 6 to 12 months the sound would cut out during a phone conversation and would get worse. I would have to call them and explain every time.. they never kept record of it and it always needed resetting on both sides.. it never got corrected no matter which phone I bought..

Very disappointed as I had begun switching my 3 number with them due to lack of professionalism and customer service over the years with previous companies. It has been 36 hours later and still no return call re an issue that sounded like he did not want to talk about. I have a gut feeling there is going to be no follow up unless I keep chasing… Read more

them, which is very unlikely.

I am stuck with 12 month plans that I know that their service is not what I had experienced in the past.

Love the way they say leave a message saying .... " at the end of this call stay on the line to leave a customer satisfaction review".

Give you a guess as to whether they left the " customer satisfaction review" for me to reply to at the end of the call... " ZILCH ".

Be wary of their customer service and lack of professionalism ?

I’m utterly disappointed on the difficulty to recover my eSIM. It’s been 3 days of chats, calls, emails and no one can simply help me get a new QR Code to reset my eSim. It all started when I swapped the esim to my new iphone. NO WHERE, NO ONE tells you that you’ll get a temporary number different to yours. Since I got an esim with an… Read more

unrecognised number, I thought it was a mistake and I deleted it, hoping I could simply scan de QR code and reinstall the eSIM. This is impossible and no one warns you. Not, I’ve been asked to confirm and verify my identity 6 times, and I have provided my two passports and drivers license and I keep getting them rejected.

I am locked out of bank apps, my health records and basically everything I had attached to codes to verify account by SMS. This is absolutely ridiculous, how my identity cannot be confirmed, how the only wey to recover an eSIM is by entering the code on the SMS that of course you will never get, and that there’s no way to talk to someone that can simply check your documents and send you a new QR code.

This has been one of the most unproductive processes I’ve ever gone through for something so simple.

Data error upon porting would not be corrected – Customer service is not aiming to maximise profits. Data error upon porting would not be corrected, instead they would rather give a refund. Is management and shareholders aware of such limited service? Show details

WARNING - DO NOT BUY LEBARA - I regret converting my sim into Lebara sim everyday. Constant dropouts of calls, very poor coverage, no internet. I regret buying a 365 days subscription. A complete waste of money. Show details

wonderful customercare officer, Tupou!. Will stay with this company for longer because of the experience I received while trying to reactivate my unused mobile number. Show details

With Lebara since 2014 – Today I had a little issue due to my mistake while recharging and the customer service fixed it nice and simple in about 30 mins (after about 15 mins of waiting - which is still reasonable). I am surprised to see so many bad reviews. I have been with Lebara for about 11 years now and never ever had a problem. Reception is not the best, but still you can manage to use it pretty much everywhere. Also, the price has always been very competitive. Show details

fix my problem successfully after 15 minutes waiting, but still good experience. Show details

Bought a pre paid Sim from Coles. Won't let me activate Sim online, says to call Lebara. Spoke to customer service and they're claiming that the Sim number doesn't exist in their system. How is that even possible? They want me to return it to Coles. Waste of time and money, no help whatsoever

I lost my sim, trying to replace it was a nightmare, I don't want anyone to go through. ( Took over a week to resolve)This company is not only incompetent, terrible at communication & customer service, do NT shop here, please.

When I first joined them due to pricing I gave them a glowing review WOW how things change in a few months. I DO NOT RECOMMEND THEM AT ALL.... My… Read more

payment was due on the 20th of the Month I go to use my phone it is cut off, no notification that payment didn't go through it was just cut off even though it WAS the 20th.... Until midnight, then on checking my statements I find I was charged twice in March and on sending them copies of my statement and every bit of info they needed they now want ME to PHONE THEM to provide ALL the information I already have given them, do they really think someone is so bored to chase up an account worth $22 for 25gb... Not only that they did it AGAIN the next month so between two months I lost 100 GB, 75 saved the first month and 25 the next that I never even got to use because I've been using wifi to save data for when we are away travelling..... Just stay clear of them it's not worth the headaches, but I won't give up until the rectify it

The service itself is fine, with decent coverage for my area and no noticeable slow downs after transferring from Vodafone and Everyday Mobile successively. The customer service when my number wasn't porting properly initially was not great. I get it, I made a stupid mistake, but still, never nice to be treated like that.

If there was zero stars, I would put zero stars, poor customer service, as soon as you ask for a manager they hang up on you, I have been charged $45 every 5 days, for international roaming, I even added $100, and my credit finishes in 3-4 days, everytime I ask to speak to the manager they hang up on me, not once or twice but many times. I am… Read more

transferring all my nine accounts to a different provider, someone who can value my business, and have a better customer service. I would never recommend Lebara Australia to anyone.

I activated my service yesterday with a regular sim, and wanted to move to an eSIM. After doing this, neither SIM was working and the eSIM showed a different phone number. I eventually deleted the eSIM assuming I could just get a new one. Support told me I had to wait 12 hours to request a new SIM, this was not correct. A little over 24 hours… Read more

later I was finally able to request a new SIM, however I had to go through their identity verification procedure.

I made three attempts at the identity verification procedure, all of which failed. I phoned support after the second attempt, and of course (blaming the customer) they guided me through the process for my third attempt. Despite the website saying "wait up to 5 minutes" for the outcome of the identity verification, support told me to wait 20 minutes, and then 10 minutes. I've waited 45 minutes minutes now and it still hasn't progressed.

So now I have submitted the manual ID verification form, and they claim they'll take 2 business days to respond. Meanwhile, I have no access to my phone number, which concerns me from a security standpoint and causes issues with 2FA codes and the like.

I thought I could save a few bucks by going with Lebara. Big regret. I have now wasted countless hours trying to get my phone working again.

I was enquiring about new plans today, called several times (from19:15, and they have cut-off time at 19:30) and everytime I reached someone our call lasted a couple of minutes. It looks like they pretended not being able to hear anything like something is going on with connection and they consequently cut the call. I have no problem with… Read more

connection, I could hear them perfectly fine, it seems they just wanted to finish their shift and go home. Poor service.

Worse service ever! Poor customer service; asking for two different IDs. Very frustrating and despicable. The online activation doesn't work then you have to call lebara support to try and activate. I will taking my service else where.

Terrible customer service. Bought a SIM pack at Australia Post however when opened pack, it stated the SIM had expired. Contacted their call centre and was advised there was nothing they could and I had to send my receipt via the online chat. I tried but they never ever ever answered chat. So I sent the receipt via email and days later they… Read more

respond and say I have to contact chat for a refund. Aaarrrgh… they never answer chat. I managed to get a refund via Australia Post. Do not deal with Lebara!

First time I bought SIM card, the SIM card was already registered so I couldn’t use it. Gave it another go with lebara mobile and keep on getting incorrect verification code though I typed it correctly. I’m through with Lebara. I’m going for another network.

Worst and terrible customer support! Support has no idea of how to help. All they do is provide links to their website. If someone is trying to get the service, please do not!

Absolutely disgraceful rip off clandestine operation indeed, spoke to Grace whom took my money for the monthly prepaid voucher, as she told me it would take minutes to transfer my new number to my new phone, 2 days later I was constantly told she could not come to the phone, whilst other operators after numerous calls over 2 weeks could not do the… Read more

simple process for me after proving all credentials, very scammy characters in that Fiji Call Centre. Especially after being told I would get a refund, tho this never came, also losing over 120gig of banked data. Decided to completely abandon the Lebara Network, would advise all not to use such a dodgy company, as they also had consistent drop outs all over greater Sydney and in the CBD aswell.

Only one star as I can't give less. I purchased a 30 day pre-paid SIM for use while in holiday in Australia. The Woolworth's shop staff spent an hour trying to help me get activated (simple to do, says the blurb). I then spent another half an hour online the following day with Lebara chat (not open Sundays) I still had no mobile reception and chat… Read more

had gone offline by then (they are in NSW time) so i contacted chat again this morning to be told my phone was not compatible. Nothing on the SIM I bought suggested this might be an issue. We then had a fun (that was sarcasm) hour and a half trying to sort out a refund as Lebara will only refund to an Australian bank account. What a truly dreadful company. Use at your own risk. Oh and the times to answering on chat are laughably inaccurate.

Don't do it! Swapped from Optus network and this Sim on Vodafone network apparently won't work on my phone! I was told I needed volte and I was already on a phone supporting LTE same as the new phone I just purchased. So Sim was never activated properly! Waste of time and money, can't even receive calls 10 days after successfully porting number!… Read more

Paid for new phone and will now have to test if volte is the issue??? New phone features LTE same as current phone. Tech support is nonsense!