Lenovo Yoga Warranty Repair Still Ongoing I have had an ongoing issue with my Lenovo Yoga laptop that first occurred before the original warranty period ended. Lenovo attempted a repair at that time, however the problem was not fully resolved and continued after the laptop was returned. When I contacted Lenovo again regarding the same issue, I… Read more
was initially told it was not their responsibility. The matter became further complicated when I mistakenly entered an incorrect serial number, resulting in Lenovo advising that the device was a US model and therefore not eligible for warranty support. After reviewing the information, Lenovo acknowledged that the serial number issue was due to a typographical error and correctly reinstated the warranty coverage that I had purchased before the original warranty expired.
Although I appreciate Lenovo correcting the warranty situation, I am disappointed by the lack of communication regarding the current repair process. Updates have been limited and there has been little information about the status of my laptop.
I understand that assessments and repairs can take time, but customers should be kept informed, especially when a fault has been ongoing and previously subject to repair attempts. I hope Lenovo provides a resolution soon and I will update this review if communication and service improve.
Very disappointed with Lenovo – poor reliability and warranty support I purchased a Lenovo computer approximately 10 months ago, and it has already completely stopped working. Despite the computer still being under warranty, I have been extremely disappointed with Lenovo’s customer service and the time it is taking to arrange a repair. I rely… Read more
on my computer for running my business, and being without it has caused significant inconvenience.
I expected much better reliability and after-sales support from a major computer manufacturer.
Very disappointing experience. I would think twice before purchasing another Lenovo computer. Currently on day 7 since comouter died and nothing resolved- computer still sitting in office waiting for them to organise courier to fly back computer to sydney
I am extremely disappointed with my experience purchasing from Lenovo Australia. Neither the purchasing process nor the delivery experience has been satisfactory. The ordering process was frustrating, communication was poor, and my order was not delivered completely as expected. I ordered multiple items, but only part of my order arrived,… Read more
leaving me chasing up the remaining products.
I strongly do not recommend purchasing directly from Lenovo. For a company with such a well-known name, I expected much better customer service and professionalism.
At this stage, I am still waiting to see what kind of products and quality I will actually receive. After this experience, I can only hope the product quality is better than their purchasing and delivery service.
Very disappointing experience. I will definitely be sharing my experience with other customers.
Reviews with attachments
- +3
purchased a Lenovo Yoga 7 less than two months ago, including a $120 Premium Care package. Shortly after, a structural crack appeared near the camera shutter. Despite my premium coverage, the support experience has been unacceptable. After a 10-day delay due to Lenovo’s broken email system, technicians finally took photos remotely. Now, I am… Read more
being asked to pay for a defect I did not cause. Furthermore, I was told that 'Premium Care is not applicable in Australia'—which raises the question: why is it being sold on the Australian website? I have observed that the 'Accidental Damage Cover' has been removed from my purchase records on the Lenovo portal. However, I have screenshots of the original terms and my receipt. This treatment is a clear violation of my rights under the Australian Consumer Law (ACL). I expect this hardware failure to be covered under the premium service I paid for."
- +5
Worst Laptop Buying Experience! – Bought a laptop directly from the Lenovo website, and it arrived with big patches on top. The white bag it was wrapped in was spotless, meaning it was deliberately packed like this without any quality checks. Tried contacting their support, but they’ve been unresponsive for days. It’s been over a month, and still no resolution. This level of… Read more
negligence and poor customer service is beyond frustrating.
If you’re considering buying from Lenovo, think again. Save yourself the trouble—don’t buy from them!
Disappointing Experience with Lenovo P12 Tab - Not Suitable for Note-taking – Disappointing Experience with Lenovo P12 Tab - Not Suitable for Note-taking Rating: 2/5 I'm extremely disappointed with my Lenovo P12 Tab, particularly when it comes to note-taking, which is a crucial aspect for me as a student. The device struggles with lag when writing, even with popular note-taking apps like Nebo, OneNote, and others. After… Read more
just 3-4 pages, the lag becomes unbearable, making it frustrating to use.
Furthermore, the pen tip is too rigid and lacks the softness and flexibility of other styluses, compare to the Samsung stylus. A softer tip would provide a more comfortable and natural writing experience, but the current tip feels awkward and unresponsive.
Unfortunately, I wouldn't recommend the Lenovo P12 Tab for studying or note-taking purposes. Its performance falls short of expectations, and there are better options available in the market.
Terrible in general / Updated at the bottom – I am not at all satisfied with the product nor the steps to resolve the issue. I first brought the laptop last year and after two months of standard TAFE study it begins to stop working, when I turn it on it turns back off automatically followed by a click that is now driving me insane. Every time I call Lenovo tech support for any guidance or… Read more
assistance into resolving the issue I get told to put it into the BIOS setting (doesn't work since it turns back off automatically,) reset the laptop (doesn't work since it turns off automatically,) and press the button on the side of the laptop (which nor works.) then they just book it in for a service. when a service was first done to the laptop I was unable to do any assessments at home for month then when I had received it back it was functional for three weeks and does the same again.
UPDATE: So they had arranged for a technician to come out, he pulled it apart and put it back together (he did NOT replace a thing.) Just found out that the power button was installed incorrectly right from the get go.
The most annoying thing about my whole experience though, is that I lost most of my files and what not for TAFE (Couldn't back anything up due to this stuff up.)
- +1
Lenovo S340 3i Laptop – Never trust Lenovo! I purchased a Lenovo laptop, and shortly after, the screen began flickering and failed to boot. After sending it in for repair, the dodgy repair team returned it with a crack and without resolving the issue. After a second attempt at repair, it worked briefly, but failed again after just one month of daily use! I reached out to… Read more
Lenovo for a replacement, as it was clearly a manufacturer's fault that even their incompetent repair team couldn't fix! What a disappointing company! I wish IBM had never transferred their laptop manufacturing line to them! I raised the case with NSW Fair trading and Lenovo responded that "Should the customer wish to pursue a warranty service, Lenovo will require proof the device was used in accordance with manufacturer's guidance which we can obtain from diagnostic reports from the device itself." I think they believe that their laptops require oil change and tyre services like a car!!! In general I believe that Lenovo Australia does not respect Australian Consumers Law and should be punished for that!
- +1
I purchased a Lenovo Yoga 7i directly from Lenovo. At the time of purchase, the product page displayed Intel Core Ultra 7 information, including a prominent Ultra 7 badge. The laptop I received contained an Intel Core Ultra 5 322. I contacted Lenovo and provided screenshots showing the information that was displayed at the time I purchased the… Read more
laptop. What concerned me further was that, after I raised the issue, the product page was subsequently changed, including the Ultra 7 information being changed to Ultra 5.
I have included the screenshots with this review for reference. The first two show the information that was displayed when I made my purchase, while the second two show the same product information after I raised my complaint with Lenovo and the page was changed.
I have repeatedly asked Lenovo to explain the conflicting specifications and why the page was changed after my complaint, but so far those specific questions have not been addressed. I have also had difficulty communicating directly with the team handling my case and have had to keep going through general Customer Care.
I have now returned the original laptop and separately purchased a higher-specification Yoga for $2,199 because I didn't want to miss the sale while waiting for the matter to be resolved.
My main frustration isn't simply that there was an error, errors happen. It's the lack of a clear response addressing the evidence I've provided and the changes made to the product page.
I will update this review if Lenovo properly addresses and resolves the matter.
Purchased a new laptop six months ago. The keyboard and mousepad have failed, but Lenovo Australia will not replace it because we purchased the machine in the EU. We thought we were buying a global brand with quality products and good support. Seems we were wrong on all three counts! Show details
Two weeks ago, Lenovo delivered me a broken laptop, and have been ignoring my requests for a new one since. I was passed from department to department for about a week and have now been told that I have to go through their WhatsApp channel, but no human has responded to my messages there despite following up every day for multiple days now. The… Read more
specific issue is that the camera shutter doesn't work but it doesn't really matter - when you pay this much for a laptop, you expect everything to work as advertised.
The PC desktop computer that I've now had for 4 months is VERY disappointing. It has excellent specs as well as an AMD CPU, which I have always been a fan of. Amazingly, Lenovo has managed to produce a substandard device. Despite having 32Gb RAM, it loads internet content slower than my old computer! Their "Performance Software" is a scam to… Read more
extort more money from their new owners. They find "issues" that should be covered under warranty but you need to pay over $50 a year to fix them! This company needs to be treated in the same way as Huawei and banned from trading in Australia.
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I don’t understand why Lenovo has a Premier support plan which is supposed to be next day onsite? We are a high output business and cannot rely on lack luster service and warranty. We have been using Dell and HP for many years, and I was considering moving to Lenovo, but because the service is so terrible I definitely will never purchase any more… Read more
Lenovo laptops. If we can’t rely on our hardware we can’t run a business. We purchased a few Thinkpad X9 14 in January to give Lenovo a go. The device won't boot or charge 2 months later, contacted tech support 8 days ago and still not even a return phone call. I have called them everyday to confirm a date the technician will arrive, the support consultant says they will assign a tech and the tech will call, but absolutely nothing. Definitely do not do business with Lenovo, they using Unisys for 3rd party tech support, and Unisys service is absolutely horrendous - you'll be on hold for hours and eventually talk to someone in India who never passes on information or sends a confirmation email.
Both have fallen apart. Would NOT recommend this product. The monitor has physically come off. It is completely unusable. How does a new laptop just fall apart like this from normal wear and tear? Terrible quality. So disapointed. Show details
They remove your review if it not 5 star, thus the reviews on their website are a fake impression of real reviews Show details
I spent over $1300 on the yoga 7i Lenovo slim, thinking I would get a long life from this laptop. Unfortunately I went to turn it on and the screen started flickering with lines through it. Lenovo advised me it would cost $750 to replace the screen. After some research I have found this is a common problem with this laptop. Lenovo know of the… Read more
fault yet continue to sell it without fixing the issue. I have never used the flip screen and it's had little wear, I will never buy a Lenovo again.
Latest follow-ups
Lenovo no change date warranty registration scam – I bought lenovo IdeaPad 1 15IJL7 Laptop from officeworks on the 30/10/2024. I wanted to make my warranty start on the day I bought the laptop so I use the lenovo warranty service to change the date to the right date. Lenovo gives a free warranty… Read more
from manufacture date March of 2024 to April of 2025.
When I received the computer it said I have 6 months left in the warranty. Wrong date shown in the information provided in the computer It took a several days to familiarize myself with the new computer system. On 5/11/2024 I went through all what they ask only to say they need a digital file of the invoice to send them. Officeworks didn't give me a digital file to me. So I had to write one up with the receipt I received in the first try. I sent the text file information to lenovo only to get a reply "Could you please provide us the invoice copy of the machines, and then we can update the POP for you, thanks a lot for your support." So I redid the process for the second time, this time I took a photo of my receipt and saved it in as a pdf file and sent it to lenovo. This is the reply I recieved 7/11/2024 "Please be advised that the warranty registration can only be completed once we receive the documents/details requested in the previous email, in line with Lenovo quality audit process.
Should we not receive the outstanding documents/details within the next 3 days, your request will have to be closed." Then they gave me an email to lenovo to complete a digital file never received from officeworks the only one received was the click and collect barcode sent to my email address. MAJOR LET DOWN THEY DIDN'T EXCEPT THE PHOTOGRAPH OF THE ONLY THING THAT SHOWS I BOUGHT THE COMPUTER; OFFICEWORKS RECEIPT.
Since lenovo is a chinese manufacturer they do not honour Australian warranties for free on the date of sale. They knew from the start they weren't going to change the date at all. Pushing me to pay for the 12 months extention anyway. $81.60 later from my credit card. So my review is a big negative/terrible
The change date warranty registration is a complete scam. They have no real person contact in Australia to discuss logically and with some sort sensible thought process. They use an AI chat service instead. It really doesn't help at all.
I had lenovo computers years ago and I use to send the warranty card information to lenovo Australia and they give me email back to say the warranty is valid on the date bought and honoured it. I never had to be pushed into sending a digital invoice to show purchase of a computer until now.
The motto is when you buy lenovo computers from Officeworks you will need to pay for your warranty extention regardless, there is no change date. They will stiff you for real and make you go through hoops and deny you even when you have the official receipt of purchase. Unhappy customer!!!
Follow-up · • I didn't have the computer delivered. I bought it from Officeworks store. • the packaging was intack when I recieved it from the Officeworks store. • The labtop cannot be updated to Microsoft Windows 11 26h2. It's forever stuck in windows 11 23h2 version. I can run the computer with firewall and virus protection. But no updates are sent to the… Read more
After placing my laptop order, there was no progress or payment taken for about two weeks. A Lenovo representative then sent me a quote for the same laptop, which I believed related to my existing order. After paying, I discovered it had created a… Read more
duplicate order. I immediately requested cancellation and was told a ticket had been raised, but Lenovo shipped the duplicate laptop anyway. My follow-up emails were largely ignored, and I am still waiting for my full refund. A very confusing and frustrating experience with poor communication and customer support.
Follow-up · Since my original review, the experience has remained extremely frustrating. The second laptop was never delivered to me and was returned directly to Lenovo. Despite this, I am still waiting for Lenovo to complete the refund. Lenovo wanted to deduct a restocking fee even though the duplicate order resulted from confusion caused by their own… Read more
I am writing this to warn consumers about Lenovo New Zealand’s deceptive warranty practices and blatant disregard for the Consumer Guarantees Act (CGA). Lenovo officially diagnosed a manufacturing defect on my laptop and explicitly approved a… Read more
replacement screen under warranty. The only reason the repair was not completed is because the replacement parts shipped from Lenovo’s own warehouse arrived at the service center broken out of the box.
Instead of taking responsibility for their own internal logistics failure, Lenovo’s support team created a new case number (2031631887) and is now trying to reclassify the exact same issue as customer-induced physical damage to avoid their legal obligations. They are refusing to repair the unit unless I pay for it.
This is a textbook breach of the Consumer Guarantees Act, which requires manufacturers to remedy confirmed defects within a reasonable timeframe. I have given Lenovo’s management team a final opportunity to honor their original warranty agreement with a full replacement or cash refund. If this is not resolved immediately, I will be filing a formal claim with the Disputes Tribunal (NZBN: 9429049600315) without further notice.
Avoid this brand if you expect them to back their own warranties. And also NEVER buy to extend your warranty as they will not honour it.
Follow-up · I did eventually receive a full refund, but the process was an absolute nightmare. The issue was a serious hardware defect: the screen was cracked and damaged on all four corners of the laptop, appearing as if it had been heavily pressed and fractured. While it was eventually confirmed to be a factory fault (as a tech had previously confirmed… Read more
Positive reviews
I have an elderly friend in an aged care home who uses a Lenovo IdeaPad Slim 3 15 AN8. The laptop was around 14 months old and failed with a blank screen and no input would work, i.e. it was completely dead and diagnosis therefore impossible. Using the Lenovo website, I tried their recommended tests but to no avail. I contacted Lenovo explaining… Read more
the circumstances of my friend and details on the failure, Lenovo opened a case whereupon they suggested a further set of tests, again to no avail.
They asked that I box and ship the laptop back to Lenovo NSW, I’m in Queensland, which I did, Lenovo also paying the carriage charge. Their communication during this and subsequently was exemplary.
The laptop was repaired, at no cost to my friend, and returned in a few weeks. On starting there was a minor unusual error code, resolved by a local update.
Since then, the laptop has operated well and my friend delighted with the service he received. Assistance from both website and technician, Thanesh, was superb, I cannot fault how the problem was dealt with and resolved.
Excellent Customer Service – Out-of-Warranty Repair Honored I want to share a positive experience I had with Lenovo support. My Lenovo IdeaPad 1 15ALC7 suffered a complete motherboard failure just over a year after purchase, which was obviously very disappointing. The laptop would not power on at all, and the issue was diagnosed as a failed… Read more
motherboard.
Despite the device being out of warranty, Lenovo agreed to have the laptop picked up, assessed, and ultimately repaired at no cost. Throughout the process, communication was clear, professional, and respectful, and my concerns around data privacy were handled properly.
Lenovo even allowed a full Windows reinstallation during service to ensure privacy, which I appreciated. The laptop has now been returned fully repaired and working.
While the initial failure was frustrating, Lenovo’s willingness to stand behind their product and resolve the issue fairly has left me with a very positive impression of their customer service. Credit where it’s due, they handled this very well.
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A satisfied customer – I was very happy with the attention, even though they were short staffed. My advisor was very helpful, and I went home satisfied.
Negative reviews
Misleading advertising and problematic customer support. I purchased the P16 Gen 4 in setting of enticements of discounts as new customer and business owner. At the time of purchase it was a weekend and the online platform seemed glitchy with the codes failing to generate. Given how clear the discount advertisements were I decided to proceed… Read more
with purchase figuring I could make contact with company and they would honour discounts.
Turns out the customer support is via WhatsApp and email no phone support despite what’s stated on site information page. Also the moment you make the purchase you are not entitled to the discounts any longer. Additionally attempting to cancel purchase before delivery only prompted them to notify that item had been shipped. Multiple attempts to follow up with customer support resulted in same outcome that discounts are not honoured once purchase made.
In short the experience left a pretty bad taste that had put me off returning to Lenovo in the future.
I am extremely disappointed with my experience with Lenovo. I purchased a power bank on 17 August 2026 (Order No. G902557696), and as of mid‑October, I am still waiting for the order to arrive. The most frustrating part has been the lack of communication. I have received no meaningful updates regarding the status of my order. Every time I contact… Read more
Lenovo, I am told that they need another 24 to 48 hours to investigate, but no one ever comes back with a clear answer.
Lenovo has also refused to refund my money, claiming that the item has been shipped, yet they are unable or unwilling to provide accurate tracking information or a clear update on where the order is.
Delays can happen, but poor communication and a lack of accountability are unacceptable. After waiting nearly two months, I would have expected a much higher level of customer service from a company like Lenovo.
Very disappointing experience.
**Valid Lenovo promotion claim, expired code issued, no equivalent remedy provided** I purchased an eligible Lenovo laptop from JB Hi-Fi on 29 April 2026 during Lenovo’s PRAGMATA GeForce RTX 50 Series Bundle promotion. I submitted my claim through Lenovo’s promotion process on 2 May 2026, within the advertised claim period. Lenovo/the promotion… Read more
process issued the redemption code on 29 May 2026. I was away at the time and tried to redeem it when I returned on 13 June 2026, but the code was rejected as expired. The email containing the redemption code did not clearly show an expiry date or warn that the code had to be redeemed by a specific deadline. Because of that, I had no reason to believe the code would become unusable shortly after being issued.
I contacted NVIDIA, who advised me to contact Lenovo. I then contacted Lenovo support. At first I was told a case would be created, but later found out no ticket had actually been created. After calling Lenovo, a case was finally opened and I provided the requested purchase evidence and explanation.
Lenovo later advised me to contact JB Hi-Fi, even though JB Hi-Fi only sold the laptop and did not issue, manage, or expire the promotional code. After escalation, Lenovo’s Regional Order Support Team said they could not provide a replacement code because the promotion was no longer active, and closed the case without offering any equivalent remedy.
I replied to Lenovo’s Regional Order Support Team and objected to this outcome, asking for a replacement code or an equivalent remedy sufficient to obtain the game. More than a week has passed, and I have not received any further response.
I am not asking for a laptop replacement or refund. I only asked Lenovo to honour the promotional benefit that was advertised with the eligible product and that I validly claimed within the required claim period — either with a working replacement code, equivalent game credit, or reimbursement for the value of the game.
Very disappointing experience. Lenovo advertised a promotion, accepted my claim, issued a code that I could not use, and then closed the case because the promotion had ended.
Recent reviews
I strongly recommend staying away from Lenovo laptops based on my experience. From almost the moment I bought the laptop, I started having technical problems. Within only 2–3 months, the keyboard began developing issues, and after around one year it stopped working completely. The warranty/repair experience has been just as frustrating. I was… Read more
told I could send the laptop away, but I could not be without it for 4–6 weeks because I need it for work. Lenovo then wanted to charge me around $200 just to send someone to inspect a laptop that had developed problems so soon after purchase.
Eventually the laptop stopped working properly and I handed it to JB Hi-Fi for repair. It has now been around 8 weeks and I still have no proper update or resolution. Every time I follow up, I am told, “We will let you know” or “Someone will call you,” but nobody calls and nothing seems to happen.
For the amount of money these laptops cost, I expected much better quality and much better after-sales support. Instead, I have had repeated technical problems, a failed keyboard, an extremely lengthy repair process, and very poor communication.
My advice: save yourself the frustration and your money and choose another brand. I certainly would not buy Lenovo again.
Bought this in September 2025. Touchpad broke in march and waited 5 weeks for repair through Officeworks Fairy Meadow. In july 6 keys are not working on keyboard. Piece of rubbish and very difficult to get customer support through online chatbots. I wanted a refund the second time because two separate faults within a year is not what i paid for.… Read more
The laptop is for my son at school and it has been very hard for him to use it with long waits for repair. Total rubbish! Do not buy a lenovo laptop especially not through officeworks. You cant phone either to follow up on your missing product!
I cancelled an order about 6 month ago. They still trying to charge my card for FULL amount after all that time. I provided all documentation and e-mail evidence of cancellation, and they still trying get payment for non-existing order. This is the worst customer service I experienced. Show details
In my reviews failure seems to generally rest with support and Lenovo is another brand I would advise to stay away from and for an extremely poor reason not even deserving the one star because "terrible" is poor service not no service. For a long time now and again last weekend I went into the Lenovo web site to ascertain what battery I require… Read more
and this time as well if I could replace the existing SSD hard disk with something larger. I explored the site and found my laptop on a withdrawn product list, I suspect because it is now several years old but still not old enough not to have parts avaliable or as I could observe continued to be used in more recently built generations of my laptop. The list gave a lot of specs but not what I was after. I register a support query across several different Lenovo entry points and several days on have had no reply which has happened before. But what is extremely frustrating is in previous attempts when Lenovo support did reply, the reason they would not tell me what battery etc I need to purchase is because my warranty has expired even though I stated I would purchase from the Lenovo web site to ensure the tech is genuinely compatible.
How miserable is the culture and support people at Lenovo when a customer asks for sales or purchase information and they will not provide this, it would be very hard to go any lower when it comes to customer service. So I say stay away from Lenovo because as soon as the warranty is expired they do not want to know you as a customer.
Update: I finally managed to get in touch with Lenovo and was told to stop contacting them, that… Read more