Lensworld

LONG TIME CLIENT SENT WRONG PRODUCT, REFUSED REPLACEMENT OR REFUND. WHAT HAPPENED TO THE GREAT SERVICE? I"ve been a loyal customer of Lensworld for some years now (at least 3-4yrs) and my latest order was botched in their ordering system because it selected contact lenses as -4.75 rather than +4.75 like the previous 12 or so orders in the past.… Read more

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I called them to notify them of the problem and they were in insistent that i ordered -4.75 despite my priori history of only ordering 4.75 strength lenses. They claimed it was my error and they refused to send a new package and I offered to send the incorrect package back to them. The mixup was entirely theirs, but I went elsewhere because they refused to here my claim and I was out of pocket for $173.

They failed to demonstrate goodwill. They were simply argumentative. So I went down the road to EyeWorks South Yarra, got a fresh eye test which resulted in exactly the same +4.75 persciption with 20/20 vision and paid for 4 boxes of these lenses because I'm never going back to Lensworld again.

Maybe they're under new management? This outcome is simply unacceptable and I've chosen to take my business elsewhere.

I recently purchased the Alcon TOTAL 30 contact lenses rather than my regular Bioinfinity contacts. I've been wearing the TOTAL 30s for a month now. What I can say about these is that at the beginning of each day they are indeed very comfortable. However, the comfort does not last the whole day at all. Not even on the very first wear. By the… Read more

end of a regular day, they are very dry and can therefore be more difficult to remove and remain pinched together until you drop some cleaning solution on them to unfurl them. The next morning all is good again.

In contrast, the Bioinifinity contacts are comfy even after 24 hours of continuous wear. In fact, I can do a long hall flight without needing to touch the Bioininfinitys at all. There is no way that could be done with the TOTAL30s. All in all, I find the TOAL 30s disappointing.

Feel so stupid. I purchased from lensWorld as they were a dollar cheaper than my regular online provider. First, the items went straight on back order so had an almost three week gap with no lenses (other provider delivered in 24-36 hours). Then the kicker. BUPA doesn’t cover them! The biggest health fund in the country!? I’m not sure what this… Read more

says about legitimacy of the seller. So no rebate. I won’t use them again. The rest (online ease etc) doesn’t matter. Very surprised and disappointed

Order was received in a reasonable time frame. All correct. Decent price, especially after the other big players decided to increase their prices so they could offer bigger discounts!

I have been ordering my contacts from Lensworld for a long time now. I am ordering 6 months at a time. Sometimes there might be a delay when not in stock. They will let you know and keep in touch with you. If you do order the wrong one, without opening them you can return them for a replacement.

Website is great, easy to navigate, easy to order the contacts. My onky complaint is that i was informed after id ordered & payed that the contacts i ordered were out of stock, i had to wait approx 15-20 days for them to come. I would definitely buy from Lenseworld again, I would make sure I ordered early. Unfortunately, the contacts that i ordered are no good, my vision has changed since my last order. Ill have to get new prescription & reorder.

Have been ordering with these guys for years and previously always good. This time around I have been waiting 3 weeks to receive my order. The customer service is next to none, just short reply’s blaming that they are at the mercy of the manufacturer. Seems to me that at the bare minimum you could keep your customers updated every week & offer… Read more

some solutions. Especially if your emails and website don’t mention anything about delays this long. Super disappointing………

Lenses are fine and work as expected and arrived in good time. I did not realise when I ordered them that they would not be claimable on my private health insurance despite it being one of the largest in Australia. Not again

Website advertises 2 weeks to receive product. This became 4 weeks but was eventually 7 weeks. Don’t believe what this company tells you on their website about delivery times

I have experience lengthy delays in delivery and with no offer of assistance to resolve my still non delivery 3 and a half weeks later. Several attempts at trying to ascertain stock prior to order and assistance for delayed delivery since my order have resulted in zero response. It is frustrating to not be able to ascertain whether the items are… Read more

in stock prior to placing the order and paying. I tried to do this via your website chat prior to placing this order and received no final response. Further it is impossible to speak to a customer service representative at any time and no one will call me back despite leaving several messages.

I have been a customer for over two years and I suggest the company make some improvements to its customer service. Appalling!

Apologies for inconvenience are not a satisfactory attempt to assist customers or help resolve delivery issues.

Make no mistake they will take your money and give no care after that.

I bought 2 boxes (a year's supply) of lenses from Lensworld. Each Air Optix Night&Day lens can be worn for 1 month continuous wear. So, a box of 6 lenses received on 24 February, has to last at least till the end of August. One of the 2 boxes I received has a Use-by Date of 30 June 2025. The exterior of the box is faded, which is what prompted me… Read more

to check the date. I have tried to contact Lensword: Initial phonecall on 24 February, followed by several further calls. Every time the message is "Unable to take your call at present. Please leave a brief message after the tone". I am still waiting for a call back. I also have sent a number emails, and have not had the courtesy of of a response.

They are acting like terrible liars. Never trust what they say. I requested for some replacements for the faulty pieces I receive within the package. I gave them whatever information they need straightaway. HOWEVER, they keep marking around saying they haven’t received the replacements from the manufacturer and keep making false indications… Read more

about when they should arrive. And never follow up with me until I ask. Pretty awful experience. After 4 months’ wait and me constantly following up, I still haven’t received any.

Wasn’t told at time of ordering that product was not in stock. Now have had to go elsewhere to buy me lenses as I have run out. Does not have a manned phone line which is very odd for a company only selling to sight impaired customers. Leave drop shipping to products people don’t rely on receiving in a hurry.

Ordering was painful as product ordered daily disposables were not actually in stock and an email just said 10-15 days until product is supplied instead of an apology for beung out of stock and offered an alternative product. I had to ask for an alternative, pay the difference first then receive an email telling me it was not in stock and 10-15… Read more

day wait again! I emailed about this and was told there one of them in stock and would be sent, but it arrived the day I left Australia. Then my son had to pay another $33 to post them to me in NZ. The product I received has been great and I will order again. Note to self when away for 3 weeks in Australia take enough to cover my entire time away to save using my daily lenses for more than one day until my order arrived in my hands.

Pleased I found Lensworld – Pleasant phone staff to answer my questions. Easy online ordering. Fast and very well packed delivery. I used to spend hundreds for my contacts at the local mall but spend about 1/3 that now and so I will save thousands in future orders. I'm so pleased I found Lensworld.

Another successful purchase from Lenseworld – I have been buying my lenses from Lenseworld for a couple of years now and have found their service and prices to be extremely good. I will continue to buy from them.

Still waiting for delivery – Terrible delivery service. I’ve bought from them for years but won’t anymore given they use AMS as 3rd party delivery service. Even though they say 3-5 days ‘express’ postage plan for significantly longer!!

Just sucked in general. Order screwed up and forgotten, slow response, phone calls never answered – Utterly useless customer service. They screwed up my order, made me wait months, then sent a partial order of non-matching lenses. All support completed via email. No phone support, though they still have a number you can call that just goes to voicemail, pointlessly. It takes them more than 24 hours at a time to process support requests via email. Do yourself a favour and go with a reputable company that has phone support.

Good service – Lensworld have been great for our particular lens requirements. Easy to use and convenient. Would give 5 stars if BUPA was a listed health fund on their site to claim something back, as the script required is very expensive, as is having health insurance, so I would like to use it.

Order never received – Didn't receive my order placed on 24th June 2024. Australia post tracking doesn't say they receive the items. Lensworld didn't take responsibility for the items that suppose to deliver me. Order number 235800

Easy & quick to repeat order – The store is easy to navigate with a great range & easy check out. The products always arrive in perfect condition & a timely manner. The price is always a few dollars cheaper than any other online contact lense suppliers, so I’m happy to repeat purchase. The only thing I’d request to be added to the range is contact lense solution & eye drops so it can be my one stop shop for eye care needs, that would be great!

I do love my daily contact lenses, the quality is great – I love dealing with your company, great price,quality products and delivery within a reasonable time.

First time purchased from this company, so great to have another option – Arrived within a week, and finally another option to purchase my contact lens online :)

extremely poor service – THey sent the wrong product, made ME run around to work out what went wrong and i have now sent back the product over one month ago, they have my money and I am still waiting for a refund. I would have been more than happy for them to simply exchange the contacts for the correct ones but all of this has been extreme unsatisfactory.