Levi's

I had two pairs of 514 Men’s from about 4 years ago bought in Australia. They needed replacing so I ordered 2 new 514s : genuine Levi’s from a major store. When they arrived I thought “ they feel thinner. I couldn’t shake it so I weighed them. The old pairs were a touch under 800g after a few years of washing and loosing fabric one assumes. The… Read more

new ones were about 600g each. So they have keep the same style number but shaved off 25% of the fabric and naturally are charging much more than 4 years ago. Shrinkflation happens to clothes too. Pathetic from a brand that markets the tough nature of their jeans, the ability to order the same style you have always bought.l etc. Deceptive and no more Levi’s for me.

Ps: all 4 pairs were exactly the same size, waist and leg length.

Ordered and paid online. They sent wrong item. I am having zero success getting anywhere with getting the wrong jeans returned and the jeans I ordered sent. Absolutely rubbish customer service for a global brand. Completely non responsive. If I ever get my money back I will not be buying from them again. Show details

I bought a "Levis Barstow Western" shirt in mid July 25 from Levis Australia. I used the sizing chart on the Levis official website and it said I was… Read more

an XXL as per usual is my size, because of my wide shoulders and long arms, as I an 6'2" tall. I was initially going to buy one shirt online, then purchase more if it was of good quality, as we live on a remote cattle property and do not have shops around. The shirt arrived in good time, but it wqs a terrible fit, The shoulders are too narrow and super tight, the sleeves finish two inches from my wrists and the waist is so large you could put almost another me in there. When I have bought Wrangler or Cinch shirts, they fit a working, fairly fit Aussie male in this size perfectly. I wrote to Levis and they have ignored the above issues I have. I will never buy Levis again and advise everybody that if you are a fit male, do not buy Levis, ever.

Shopping at Levi's Carindale store today was an awesome experience. Why? Erin (the sales assistant) went "well and above" her required duty! She introduced herself, offered to help (for what I couldn't locate) and made my shopping experience a real joy. Thank you Erin!!! You are awesome! Daryl Lloyd Show details

Went into the Levi store in Adelaide Rundle mall ,when I first walked in was greeted by a female staff member very friendly big smile was so helpful showed me a great display of different jackets ,there service is amazing made me feel no pressure to browse around the store and made me feel so comfortable to try any of the jackets on it was so easy… Read more

to make a decision .thank you to the staff member what a great experience I forgot how many great clothes Levi’s had over the many years and still produce .

Really happy with quality – I got low quality straight leg Levi's from just jeans and honestly the are the most comfortable and held up amazingly with heavy use despite being the inferior quality ones. Just jeans only gets the 79% cotton. Bought the same jeans style in better denim that I found elsewhere, thought, well if the low quality ones are this good I'll definitely… Read more

buy the higher quality ones.

Note I've been forced to size up one size can never find 25 waist, so stretch wear and tear is probably less.

DO NOT BUY from this company. I purchased two items and only one item was received, however charged for two items. I have tried to contact them regarding this matter and the only response I get is that it being escalated and I will hear something back in 2 days. It has now been 10 days and I have not received an update or a response from my emails. They still have my money and I have not received my product. Show details

Great and easy to purchase item online, delivery as well. BUT, when the product doesn’t fit- it is impossible to exchange. I made an effort to find and go to the physical store, it turns out you cannot exchange in store if you paid with after pay! Why not???? This does not make any sense. Then i needed to call helpdesk to be told that i have to… Read more

post the return back, cannot buy different size at the discounted price as i did 3 days ago for the original purchase. Then I could not start a return for the product online as their website doesn’t work for this action. I did not have any issues to pay, but for return- impossible. So i rang helpdesk again and apparently , I will get return label in email, $10 will be deducted from the refund for it will take 10 days for refund to be processed. I hope it does. So, I am sorry, but this is extremely difficult for a simple issue of buying a wrong size online (highly likely to happen without trying!!) and I do not recommend this online store to anyone. Another complication is that online and physical stores are separate businesses and they don’t work together. Why not???? In summary, I lost half a day on this issue and I am not happy

I purchased Levis Jeans of various sizes due to their fantastic reputation, and look. I believed they were quality, and would last years. After a few years, the fabric wore out- Levi's replaced the Jeans under warranty for me. The Jeans failed again, after not many more wears and light use and a few short years ( around 1) so I contacted them… Read more

again to claim warranty or see what my options were and they never replied. I will not buy them again. For that quality you might as well buy a different brand.

Levis have a practice of intentionally delaying refunds is a calculated form of "sludge," a dark pattern designed to create enough friction that customers simply give up. By using an exhaustion strategy—relying on long hold times, broken links, and repetitive verification—companies bet that the "cost" of your time will eventually outweigh the… Read more

value of the refund itself. This boosts their breakage rate, allowing them to keep revenue from uncompleted claims while improving their short-term cash flow. To break this cycle, you should move beyond their internal support loops by threatening Alternative Dispute Resolution (ADR) or initiating a bank chargeback, which forcibly extracts the funds and often penalizes the merchant for the delay.

Always loved Levis, they are the only jeans I can get to fit my build but pockets, surely you can spare the extra material considering your prices to put pockets in female jeans, FFS?????? This has been a topic, globally, for years now....it's ridiculous!! Show details

Levis Strauss jeans are made in Pakistan with third world quality garments. Jeans are made of heavy material that are odd in size and design to their jeans made 30 years back. There stretch jeans don't stretch and the price of $129.00 means your paying for a brand name of a bygone era producing sub standard garments. Don't waste your money I found Kmart offer better quality jeans at a fraction of the cost Show details

A horrendous organization to deal with. I would have given zero stars if this was possible. No customer service ethic whatsoever. Returns process disgraceful and probably breaking consumer laws.

I’ve been trying to make contact about a return, they don’t answer messages, they don’t answer calls, they don’t answer emails, this is disgraceful customer service, I will take this further if needed, absolutely appalling Show details

I received my products without problem this part of the service is excellent - however I need a change of Size - I have returned the package as per there website. I have tracked and spoken to customer service at Levi, and they have received my package and it has been processed its just waiting on the finance team. I am yet to receive my refund! I have been waiting nearly a month! Show details

I had to return the jeans by post, booked the order, jeans delivered with proof bia aus post...but still 15 days after delivery no refund. I keep emailing with customer support yet they refer to it as a case the finance team are investigating. That is my money that is owed back to me and they will not assist properly. If I don't receive any… Read more

refund this week I'll dispute via my bank to get the money back that way. If you ever shop at levis go in store because online and customer support are not supportive with any returns.

What I know and think about Levis – I'm 69 this month and when I was a teenager I purchased a pair of 501's and they lasted 2 months I was very dissappointed so from then it was wrangler who now use crap fabric and street brand very good for $10-$19.99 from Lowes Pioneer were good I recently wore a pair out after 40 years, The Now Jeans were the best ever sold by K-Mart relax fit… Read more

$10-$19.99 depending if they were on special I could buy 10 pair for the price of one pair of levis but unfortunately all these cheaper brands are going for short zippers and any male knows what that means. So I find myself buying Levis again and I like them but dissappointed the weight factor isn't included in the jeans descriotion. I haven't bought many new pair as their not as good a quality as the old jeans. the most important thing I look at when buying jeans is the zipper length as urine doesn't flow up hill very well and its nasty when you get the old fella caught in the zipper teeth. Now the seems aren't doubled over any more which would make them weaker but they are much easier to hem when you cut them to your length. Fortunately I have Janome Sewing machines whick enable me to hem the older jeans as they have more clearence at the foot, well atleast the models I have have extra clearence. I do think the quality of levis jeans needs improving and the weight of the fabric made known to the public so they can select jeans for winter or summer. I just want good quality and better info about levis when purchasing.

Pass on Levi’s with poor quality and poor experiences – Got a trucker jacket online, was the wrong size so I paid the restock fee and got the correct size sent. The correct sized jacket arrived with a broken button, so I asked Levi’s to sort this. Levi’s sent me a reply paid label with no tracking, meaning I’d have no proof that I sent this. The cost for tracking was $2.95 and I asked Levi's to refund… Read more

this, they told me to take it up with Australia Post. Their sizing is not consistent as I own 4 other trucker jackets, and despite my paying for shipping with the 2 times they sent the jackets and the restock fee, they won’t even provide a shipping label that offers tracking nor refund this. As alternatives such as Amazon offer free returns on many such items, dealing with Levi’s online can be a frustrating and costly experience. I got a wrangler jacket through Amazon and the experience was way better. Summary - consider avoiding Levi’s and looking at alternative online methods and alternative brands.

Go woke, jeans broke – Poor quality jeans in recent years that easily rip apart. Used to always wear their jeans, but Levi have lost their quality while focusing on a wokeness message most of us are sick of hearing. Never again. Go woke, go broke.

Do not buy these jeans – I purchased a pair of Levis 311 recently. I have been wearing this style for a number of years in indigo blue. Levis have completely changed the fabric to a cheap version which is nothing like the original and the sizing has change too, They now have a smaller waist as well. Very bad decision on your part. I returned them and won't be buying Levis again. VERY disappointed. Show details

Sadly, the days of old goodwill, are sadly lacking in today's businesses. Levi's are no exception – People who know me and have read my previous reviews, will know that when I make a vow to never return for business, I stick to that vow wholeheartedly. Levi's has just entered that pantheon of businesses that I will never return to. It's such a shame, because I have been buying Levi's products since my teen years. I am now in my sixties. I… Read more

am a pensioner. Levi's have been advertising their products on-line for weeks/months now, and I've wanted an item for some time, but it was a little out of my purchasing power. On the weekend of mother's day in Australia, 2024, I read on the Saturday how they were having a sale of 25% off their products. I thought, that will suit me fine, and decided to make a purchase on-line.

Normally, I proceeded to the purchase and did so using my debit card. At the time, I noticed that it was still full price, but proceeded nonetheless. I believed that, erroneously it appears, that the 25% would come off after the purchase. Yet again, I was wrong.

The very next day, I checked the Levi's site again, and yes, here it was 25% off purchases on-line.

My receipt still showed the full price of purchase. My bank account verified this as well.

I will ring Levi's first thing Monday morning when they were in attendance and resolve the issue. Wrong.

Speaking with a customer service officer, she was friendly, but would have to speak with "accounts" to resolve the issue of the missing 25% discount. It would be about 24-48 hours before I could get an answer.

All the while, I was assured of a "easy return policy" that Levi's had advertised. More on that a little later.

I said to the customer service officer, "If I don't get a resolution in my favour of a 25% discount, I would cancel the order!". Nope, you can't do that, was the reply, because they don't accept cancelations.

"Well", I said, "If I can't do that, I will return it to a Levi's shop close by". Nope, can't do that either.

I am going to have to wait until the item comes to my address, and then send it back from whence it came. If everything is in order, we'll process a refund that will take some time.

Oh dear....not the easy returns policy so stated in their advertisements. I wished they hadn't taken my monies so quickly before sending the product. The withdrawal from my account was mere seconds. This pensioner will have to wait "some time" until the monies are returned. If the items are still ok (I'm going to play a game of footy in them, get them all grass stained, then return them).

24 hours later, I got my answer. No 25% discount. I purchased the item outside the "sale" period. Purchase 1811:54 hrs on 11/5/24. Actual sale started, 0001 hrs 12/5/24.

However, there is an alternative. Purchase item again, under the sale price, and then return previous item, in good condition, for a refund.

Did I mention I'm a pensioner, could ill afford the item as is, was waiting for the sale to start, only to miss it (my bad), by a few hours.

Goodwill and good customer relations" No way. I've been a customer of Levi's for about 50 years. That patronage will come to an abrupt halt, once I receive the item and then post it back. In two minds on whether to send it registered post, on a pension, that will guarantee a return.

So, goodbye Levi's, a 50 year association has come to an end.

Levi's savings.....$40. Potential return business by me....a couple of thousand (over the years, I would estimate $550-10 000).

Businesses nowadays have a really bizarre business acumen. Particularly a business like Levi's who could've waived the $40 all for good customer relations.

Sadly, they chose not to, and it will be their loss. Inquiry # 61193.

I ended the reply email with Levi's don't care. Having said that, neither will I.

And it gets even better. I ràng their customer service in good time, actually a day and a half before the item had been dispatched. Was told I couldn't cancel the item, would have to wait for the item to be delivered (by Startrack no less, who couldn't deliver a poor service if their lives depended on it, so another trip to the post office), and now Levi's "easy returns" come into effect. Told you I am a pensioner, their "easy returns" is going to cost me $9.60.

Never, EVER again will I part with one more cent with Levi's. It has truly been an absolute woeful experience.I

So, I've lost money on a product I did not want, and which should've been cancelled during my initial phone call first thing Monday morning..

A TOTAL DISGRACE AND SCAM.

No weight listed in description – Levis don't include the weight of the denim in the description I just bought a pair for winter thought they would be 14oz 517 model and they are so light I won't be able to wear them until summer as they won't keep me warm through winter. Please add the weight to your product descriptions. Pay too much to shop blindly. 517 are suppose to be 14oz -15oz Show details

Disappointed – Levi’s lasted six months. Purchased three pairs from Just Jeans at over $100 each. One pair tore around the pocket and two at the knee. I’m retired so it’s not as if they’ve been worn under harsh conditions. Show details

Quality has gone so low... Levi's jeans don't even last a year without ripping apart – 15-20 years ago Levi's used to have a good reputation of lasting 5 years, now they don't even last 1 without ripping apparte. I have to change them every 6 months - 1 years and it's really not a good deal. The quality have gone so poor and the price haven't gone much cheaper. I'm not the only one having noticed that, and it sucks. The quality is… Read more

barely above an H&M $50 pair of jeans. So I'll switch for other brands. I don't mind paying the price for quality, or paying cheap for low quality, but paying high for low quality made in Pakistan is no. Also, they could have make more colours like red, beige or light grey.