LG 530L French Door GF-B590MBL (Matte Black)

Poor build – Purchased GF-B590MBL in November 2022. Unfortunately the gap between the doors were uneven unlike the ones displayed in showrooms and in the photos online. See attached photos. At least it works OK. LG support was originally helpful by sending a technician to check but he immediately diagnosed that the doors on this model are not adjustable. So… Read more

basically I was unlucky to end up with a brand new fridge with crooked doors. Since then I've been chasing LG to follow up on the case but no luck. So if you are considering purchasing this model, good luck!

Unacceptable – Purchased GF-B590MBL in July 2022 from LG website, fridge arrived mid August. Upon arrival the fridge looked great, loved the spaciousness and quad door design. The fridge worked well up until Christmas Day 2022 (4 months after purchase) when it began to show CLE error on digital screen and stopped cooling. Reported issue to LG service 26/12/22,… Read more

service technician attended our property and assessed fridge 12/1/22 to conclude it was an internal issue in sealed unit and a manufacturer’s fault. As the fault was in the sealed unit a technician cannot repair. Service technician communicated this to LG straight away. I have had to chase up with LG since the technician assessment. LG have been unacceptably difficult to deal with. I have phoned many times multiple dates, each phone call has been 45-50+ and many minutes on hold. I have yet to receive a clear answer or timeframe of when we will receive our refund and gave only been told “the case is with administration and waiting on management decision. I have requested on numerous occasions to be transferred to management and administration, each time to be told “we don’t have a phone number for them” or “we cannot transfer you”. We’ve been advised by LG that administration can take 4-6 weeks to process a refund. Even when emailing complaints and customer service I have not had an email response, even to just acknowledge receipt of my email. Having already waited one month without a fridge, expensive costs associated with food spoilage and cost of time to wait on hold to receive no clear answer is completely unacceptable. Furthermore to be told we will have to wait another 4-6 weeks for a refund is unreasonable, leaving us more than 2 months without a refrigerator. We have been loyal LG customers in the past with LG TV, Microwave and Washing machine, unfortunately we’ve been extremely let down. With a young family we cannot just go out and purchase another fridge without being refunded, leaving us without appropriate, hygienic storage for perishable foods.

Thai fridge has been terrible – Contacted Lg after we could not receive the cash back because the fridge was delivered 3 months after purchase meaning that we missed the cutoff date to revive the cash back even though we purchased the fridge whilst the cash back offer was being given. The lady who claimed to be a manager did not help with the cash back. The fridge has a… Read more

terrible loud abnormal constant noise coming from the back of it. I would like somebody to contact me as I’ve had enough of your poor customer service.

First one lasted 4 months due to compressor failure, Second one seems to have the same issue after 9 months – I bought this fridge last year, it only lasted for 4 months due the compressor failure. We got the fridge replaced with the same model by LG (prolonged process and troublesome food loss compensation process), this new replacement fridge worked fine for 9 months until last week, there is abnormal and loud noise running behind the fridge, both the… Read more

fridge and freezer is getting warmer and warmer. Ice-cream is melting and the meat is getting softer. Contacted LG and awaiting service guys to check the fridge out the second time. I really hope this can be sorted before it break down and doesn't need to live without a fridge like last time.

Two new fridges same model are probably ending up with the same issue. Not a happy customer.

Terrible customer care – Our fridge’s motherboard short circuited twice due to a bad component in the freezer (under warranty). LG said they will replace the fridge however have not honour the time and date they said they will. Four weeks later we were then dismissed with store credit that does not cover the current price of the same fridge. The warranty means LG should… Read more

replace the fridge one for one due to a bad component. Of course LG would prefer the cheaper store credit option. We now have to fork out few hundreds dollars to get an equivalent fridge for our family. We have a young baby with working adults who rely on the fridge for groceries and meal preps - in the midst of all this we have had to thrown or give away a significant amount of groceries. To be honest, never again. This is a terrible experience with their customer care and I hope it does not happen to anyone else.