LG 570L French Door GF-V570MBL (Slim Width)
VerifiedMPNs: 827442, GF-V570MBL, GF-V570MBLC and GFV570MBL14 reviews
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Expensive fridge, poor reliability, and exhausting customer service We bought this LG fridge in 2019, expecting a reliable, premium appliance. Unfortunately, it has failed far too early. The fridge and freezer cannot maintain safe temperatures, especially during normal Australian summer weather. The freezer struggles to freeze, the fridge stays… Read more
too warm, and the ice maker stopped working completely. This caused food, including baby milk, to spoil, which is unacceptable.
An authorised technician confirmed the problem is with the compressor / sealed system. Despite LG advertising a 10-year compressor warranty, it is parts-only, meaning we were still asked to pay hundreds of dollars in labour and repair costs for a major failure.
Dealing with LG and the retailer was frustrating and time-consuming, with lots of back and forth and very little accountability. Because the fridge could not be trusted, we had to buy a separate chest freezer just to keep food safe.
For the price, this fridge should have lasted much longer.
Poor reliability, misleading warranty expectations, and disappointing customer service.
I would not recommend this fridge or LG.
DO NOT BUY LG - TERRIBLE PRODUCTS AND EVEN WORSE SERVICE – DO NOT BUY LG - TERRIBLE PRODUCTS AND EVEN WORSE SERVICE - 3 old fridge stopped working while I was interstate for a death in the family on 31/10/24. It is now 10/12/24 and our fridge still has not been repaired under warranty. NOT GOOD ENOUGH LG!! We have had weekly phone calls to LG and the ONLY service technician who can come to our area does… Read more
not show up or return calls. When he actually did come to repair the fridge by replacing a compressor on 15/11/24, it took him 2 visits over 2 days to complete and then our fridge still did not work. LG are adamant to send him again to 'try again", rather than offering to replace our fridge or provide a credit for a new one (which we are entitled to under consumer law). It has now been 3 weeks and the service technician has not been in touch, cannot be reached by phone and LG will offer no other satisfactory solution. We are beyond frustrated and disgusted in the service we have been provided by LG, and yes, their call center is off shore. We had purchased this fridge from the Good Guys and they have been supportive, and have agreed that LG provide extremely poor warranty service, but cannot help. We will never EVER buy an LG product again. Total rubbish product and service.
Not the best – Unfortunately we have had nothing but trouble with the LG Side by side GF-V570MBL. Three Years old and again we need it repaired. I would not consider purchasing a LG Refrigerator again, and good luck with Customer Service.
Not happy with LG instaview – Purchased the fridge in May 2021 after begging the husband for ages. Was fantastic until September 2023 where the compressor went and we lost thousands of dollars in food, was replaced under manufacture fault. Was fine again until this month (October 2024) where the it stopped cooling again and not making ice, reported to LG again who sent someone… Read more
out and has determined it is yet again the compressor and is replacing as we speak. I don’t trust this fridge anymore. Before you purchase google the model and compressor issues. LG was sued in 2020 due to faulty compressors and were required to replace them. A new article in 2024 has again advised of another law suit due to on going fault issues with the compressors. The fridge is unreliable and compressor can go at any moment. Previous and upcoming lawsuits prove this.
lg fridge was great until you need customer support for a common problem with the product – I’ve had my LG fridge for just over a year, and for the past few months, an error code has been consistently appearing. After contacting customer support, I was told to empty and defrost the entire fridge, which required purchasing ice to store all my food. The issue reoccurred a month later, and I was again advised to turn the fridge off and on.… Read more
The error returned within an hour. On a subsequent call, I was hung up on when I declined to accept the same advice. Finally, I spoke to someone willing to help, but they informed me I’d need to wait over seven days for a technician, leaving me without a working fridge and a pregnant partner at home. Customer support showed little concern, suggesting I just buy more ice and submit a spoilage claim. It’s shocking that a company as large as LG would offer such poor service, especially given that this seems to be a known issue with this model. I strongly advise against purchasing LG products, as they appear unwilling to offer timely assistance when problems arise.
Waste of money – Absolutely rubbish. I bought the fridge because if the knock knock novelty. There's no real purpose for it really. And after 2 years it's now glitching. Show details
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Extremely Disappointed with Poor Quality and Factory Defects – Dear LG, I am writing this review to express my profound disappointment and frustration with the recent purchase of your product, LG 570L French Door GF-V570MBL (Slim Width) After conducting thorough research and investing considerable time and effort into finding the best quality fridge on the market, I am left utterly dissatisfied with my… Read more
experience.
Poor Quality and Construction: The first issue that struck me was the remarkably low quality of the product. Upon closer inspection, I noticed visible screws on the inside of the fridge, which were not properly secured and caused vibrations. Furthermore, the interior was painted in a cheap and unappealing white color, clearly indicating a lack of attention to detail and craftsmanship. Even when simply managing the fridge, it becomes apparent that it was built with subpar materials and workmanship, leaving me with a sense of disappointment.
Factory Defect and Inadequate Customer Support: To compound matters, the fridge arrived with a factory defect that became evident within a week of use. The food I placed in the top section of the fridge began to freeze, which naturally led me to assume that I might have made an error in its operation. In an attempt to resolve the issue, I promptly contacted your customer support department at LG. However, the service I received was shockingly inadequate. The representatives seemed poorly trained and ill-prepared to address my concerns. Consequently, I was left with no choice but to schedule a technician visit. During the technician visit, to my disbelief, I was informed that the malfunction I encountered was a common fault found in this particular model of fridge. The technician himself expressed surprise that even the newer models were afflicted by the same problem. It is truly disheartening to discover that a product with such a widespread issue was marketed and sold to unsuspecting consumers like myself.
Insufficient Resolution and Flawed Repair: The technician's proposed solution to mitigate the issue was to insert a form between the fridge and freezer, thus reducing the airflow to the top section and preventing food from freezing. However, this remedy is nothing more than a temporary fix that fails to address the underlying problem. While it may prevent food from freezing, it does not rectify the malfunction entirely. Additionally, the sensor in the fridge remains inadequate in controlling the temperature, rendering it unsuitable for storing more delicate items such as wine. This flaw further exemplifies the overall poor quality of the product.
In light of these considerable concerns, I reached out to LG and requested a legal refund, as it is evident that my fridge was defective from the factory and of unacceptable quality. However, to my dismay, LG refused to acknowledge my request and failed to provide any form of compensation or resolution.
In conclusion, I implore prospective buyers to spare themselves the inconvenience and distress that comes with this product. The combination of the poor quality construction, factory defects, inadequate customer support, and ineffective repairs makes this entire experience an unnecessary ordeal. I expected better from a reputable brand like yours and regretfully find myself warning others to avoid the disappointment and frustration that accompanies purchasing this particular fridge.
Yours sincerely, Andre De Nardi
Very disappointed – Ice maker stopped working and has never frozen ice cream always runny but what do you expect things go wrong when 3 months out of warranty will never buy another one Show details
Lucky I got seven years warranty with it piece of junk – Update 27/12/22 Here we go again back for more warranty. We have now noticed condensation forming on the fibreglass back of the door inside the fridge and we realise the door is now not closing properly. I’ll need to wait until the New Year to lodge another warranty claim. 22/12/22 I purchased the fridge in early, 2021 it’s broken down I had to… Read more
buy a second fridge as a back up, and the glass door latch has been broken for the last three months and the door has been taped shut. It’s taken me the last three months to get it fixed through the contract repairer ###(don’t want to mention them) When I spoke to them on the phone, I said these fridges must be keeping you guys very busy and they acknowledged that it was the case . I’ve had three different warranty repairs at the property and they have all stated that LG fridges have gone to the dogs. They’re cheap and they look flash, but they’re not be warned . If people are going to leave good reviews about a product, please do it after it’s been running for at least three years as positive reviews about bad products, disadvantage, others When I told the repairer, I wanted to get a new fridge. He recommended Electrolux or Westinghouse and suggested this could make a good beer fridge. lol , As it will, most likely need multiple Repairs over the warranty period , They are nice guys and tell the truth everybody needs to know .
Love my fridge! – Have owned this fridge for over 6 months now. Love the design, especially the door in door function, and it is slim enough to fit in small spaces. The vista glass makes it easy to see if I need to open the doors to find items or if they are in the door in door section. The freezer drawers are so useful. Only downfalls of this fridge are - Would be… Read more · 1
nice to have shelves in the inside doors like the larger models do. Would like to have a larger ice holding capacity. Other than these, I love this fridge and I’d buy it again if required.
ADDIT -2.5 years of having this fridge - still the best fridge ever. Nil issues.
Not enough ice – The fridge it self is pretty good but so disappointed with the water from the dispenser not being cold and the ice maker only makes enough ice suitable for 1 person. I regret buying this fridge Show details
We are in love with our fridge – Great fridge , So easy to clean , a lot of space , we live knock knock system , don’t need to open the whole fridge to get a milk, yogurt or eggs . 3 types of ice , filtered water Very quiet Great value for money Show details · 1
Great quality product – Well designed. Door in Door feature is definitely the key feature. LG App also connects fine. Easy set up. Water point and filters easy to change and fit. Good product. Show details
An Exceptional Household Product – Fridge is an excellent addition to our kitchen. Exceptionally maintain the freshness of our fruits. Easy access, divided compartments. Temperature is consistent. The design, internal and external is impressive. Doors could be lighter. Show details
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Hi Borrachobob, Thanks for taking the time to reach out. We… Read more