LG French Door GF-V Series (InstaView Door-In-Door)

stay away from this fridge and LG brand in general if u value your money, bought this fridge on 06/06/2021 and took delivery 10/09/2021 as we waiting for house to be completed. everything was ok until right after the 2 year warranty mark when the ice maker broke, they gave complimentary warranty and tried to fix it but no luck, so there goes the… Read more

icemaker on the $4000 fridge. Now at the 5 yrs mark the compressor is gone. they will pay for the part but you will still have to cover labour. given the track record, is it worth the risk of repairing when something else could break any minute? oh and the front load washer bought at the same time is leaking water too, even after going through all trouble shooting and cleaning out filter etc.

this was the 2nd door in door fridge I got from LG; I first ordered a 508L one that I had for around 20 months but it started developing ice in the body of fridge - Luck I had the Product Care from Harvey Norman so I requested a replacement and this time I got the 637L version - this one had really poor quality on the body of the fridge, it was… Read more

already filled with dents and marks after 12 months and now at 56 months, the compressor for both fridge and the freezer has stopped working. It is a disgrace for LG to make a product that would not even last 5 years.

Good fridge, more freezer room than I had with the side by side Samsung and great to have the water and ice on the outside. Saves going into the fridge all the time. The storage in the left door (facing) is quite narrow so you really have to have narrow bottles to make the most of it. The moveable shelf in the Instaview side though is great for… Read more

quick selection without opening the door as is the adjustable shelf inside for taller items. Downside is that there must be a small storage for chilled water, less than what we had with the Samsung, so for us it is a disappointment to have to top up with ice to get chilled after just one large glass. So far we are happy with the fridge and hope previous views for it not going the distance or customer support doesn't happen to us.

Loving my new LG InstaView Door-in-Door fridge – Surprisingly quiet. Love the door-in-door feature. I put my milk, bread, butter and eggs in this section, which allows me easy access without opening all of the fridge door. Enjoying the water/ice dispenser, easy to use. Other good design features; Tap the right hand door to activate a light allowing you to view contents on right side of fridge.… Read more

Good storage options - shelves on inside of door for jar storage. The freezer section good too with plenty of storage. There are just some of the features to this fridge.

Love it – Love the "knock knock" feature but not as much as my two year old. Fridge filter is difficult to install. You need to seriously push hard to lock it in. Like seriously hard. Other than that, absolutely love this fridge!

WARNING... DO NOT BUY LG!! We purchased a top‑of‑the‑line LG instaview fridge less than five years ago, and it’s already stopped working — two separate LG approved repair technicians inspected it and admitted it couldn’t be fixed. After hours upon hours wasted on the phone, being shuffled between lying service reps and a management team that… Read more

never bothered to respond, LG’s idea of “support” was offering a little over $1,000 toward a replacement—even though the same fridge now costs nearly $5,000—and a pathetic $150 food reimbursement when we lost more than $1,500 in groceries alone. This brand has been nothing but stress, expense, and dishonesty. Stay far away from LG. I will never buy another LG product again and recommend you do not waste your money!!

Expensive fridge, poor reliability, and exhausting customer service We bought this LG fridge in 2019, expecting a reliable, premium appliance. Unfortunately, it has failed far too early. The fridge and freezer cannot maintain safe temperatures, especially during normal Australian summer weather. The freezer struggles to freeze, the fridge stays… Read more

too warm, and the ice maker stopped working completely. This caused food, including baby milk, to spoil, which is unacceptable.

An authorised technician confirmed the problem is with the compressor / sealed system. Despite LG advertising a 10-year compressor warranty, it is parts-only, meaning we were still asked to pay hundreds of dollars in labour and repair costs for a major failure.

Dealing with LG and the retailer was frustrating and time-consuming, with lots of back and forth and very little accountability. Because the fridge could not be trusted, we had to buy a separate chest freezer just to keep food safe.

For the price, this fridge should have lasted much longer.

Poor reliability, misleading warranty expectations, and disappointing customer service.

I would not recommend this fridge or LG.

Purchased a LG French door fridge six years ago, I have had nothing but problems with it and have had warranty work carried out three times. The door was changed twelve months ago under warranty and has the same problem but LG won’t do anything about it even though they changed it twelve months ago from manufacturer fault. The compressor was… Read more

replaced two months ago under warranty but I had to pay for labour and extra parts required. I have sent three emails to LG but they have not responded. People be ware about LG and their products and service they don’t care about the customer. I will never buy LG again.

Had fridge for 6 months .1st one delivered was to noise from internal fan noise after 1 week company replaced it. fridge seem good but be warned it is a noisy fridge .compressor fan makes an electrical buzzing noise in quiet room. If you sit in quiet room it is annoying . In a noisy family home you may not notice this noise ,but ice maker makes… Read more

knocks and bumps all day and night which will wake you at night thinking someone is breaking into house. time will tell how long it lasts. Heard of others having short service life. 6-8 years..

Biggest Disappointment Ever! Purchased the fridge in June 2022 - worked well except for the ice ball machine would randomly stop working and then would start working again. Couldn't figure out how/ why this was happening. When the fridge was about 2 years 9 months old we woke up to water all over the floor coming from the ice dispenser and… Read more

realised the freezer had stopped working, we lost all our frozen food. Went though the tedious process of dealing with LG's online chat bot to get repairs done. Then maybe 4 weeks makes after the repair we get a CL E error and the whole fridge inc the ice machine has stopped working. Lost all our food again. Another LG repair happens, this repairer blamed the last repaired for not installing the compressor correctly. Fridge now runs but the ice baller has stopped working. Second repair last less than 6-8 weeks and we are back with the third CL E error. What an absolute waste of money this fridge is. The worst part is I sold my old 25 year old Fisher and Pykle fridge to my friend and that fridge is still going strong.

LG Fridge Compressor Failure – Refuses to Cover Labour. Never Again. I spent $4,000 on an LG fridge, trusting the brand for quality. Just six years later, the fridge failed — not a minor issue, but a Linear Compressor failure, which LG knows is a common fault. There's even a class action overseas over this exact issue. When I contacted LG… Read more

support, they begrudgingly offered the part under warranty, but refused to cover the $800 labour cost. Their justification? They believe six years is a "reasonable lifespan" for a premium fridge. What a joke.

This is a known defect. I didn't buy a no-name fridge — I paid a premium for LG, expecting durability. Instead, I'm left with a non-functional $4,000 appliance and a customer support team hiding behind legal spin, downplaying their responsibility under Australian Consumer Law.

LG’s position is clear:

Known defect? Yes.

They’ll give you the part, but you’re on your own for the rest.

They bank on you giving up or not pursuing legal action.

Appalling product reliability. Disgraceful customer service. I’ll be reporting this to the Office of Fair Trading, and telling everyone I know — never buy LG again.

DO NOT BUY LG - TERRIBLE PRODUCTS AND EVEN WORSE SERVICE – DO NOT BUY LG - TERRIBLE PRODUCTS AND EVEN WORSE SERVICE - 3 old fridge stopped working while I was interstate for a death in the family on 31/10/24. It is now 10/12/24 and our fridge still has not been repaired under warranty. NOT GOOD ENOUGH LG!! We have had weekly phone calls to LG and the ONLY service technician who can come to our area does… Read more

not show up or return calls. When he actually did come to repair the fridge by replacing a compressor on 15/11/24, it took him 2 visits over 2 days to complete and then our fridge still did not work. LG are adamant to send him again to 'try again", rather than offering to replace our fridge or provide a credit for a new one (which we are entitled to under consumer law). It has now been 3 weeks and the service technician has not been in touch, cannot be reached by phone and LG will offer no other satisfactory solution. We are beyond frustrated and disgusted in the service we have been provided by LG, and yes, their call center is off shore. We had purchased this fridge from the Good Guys and they have been supportive, and have agreed that LG provide extremely poor warranty service, but cannot help. We will never EVER buy an LG product again. Total rubbish product and service.

Not the best – Unfortunately we have had nothing but trouble with the LG Side by side GF-V570MBL. Three Years old and again we need it repaired. I would not consider purchasing a LG Refrigerator again, and good luck with Customer Service.

Just outta warranty and off to the dump!! – What a POS! $3800 new 5 years and 2 weeks ago, dead in the water! Compressor has died.. the 10 year warranty only covers the replacement compressor (about $200 according to the LG Agent) call-out fee to check the fault was $165, getting it fitted will cost another $865! Neither of these costs are covered under the warranty. So it’s not worth… Read more

repairing and it’s going to the dump. The fridge Tech said these failures are common and he can’t understand why people buy LG Fridges, damn sure I will not be buying another one of their products… ever!!

Not happy with LG instaview – Purchased the fridge in May 2021 after begging the husband for ages. Was fantastic until September 2023 where the compressor went and we lost thousands of dollars in food, was replaced under manufacture fault. Was fine again until this month (October 2024) where the it stopped cooling again and not making ice, reported to LG again who sent someone… Read more

out and has determined it is yet again the compressor and is replacing as we speak. I don’t trust this fridge anymore. Before you purchase google the model and compressor issues. LG was sued in 2020 due to faulty compressors and were required to replace them. A new article in 2024 has again advised of another law suit due to on going fault issues with the compressors. The fridge is unreliable and compressor can go at any moment. Previous and upcoming lawsuits prove this.

lg fridge was great until you need customer support for a common problem with the product – I’ve had my LG fridge for just over a year, and for the past few months, an error code has been consistently appearing. After contacting customer support, I was told to empty and defrost the entire fridge, which required purchasing ice to store all my food. The issue reoccurred a month later, and I was again advised to turn the fridge off and on.… Read more

The error returned within an hour. On a subsequent call, I was hung up on when I declined to accept the same advice. Finally, I spoke to someone willing to help, but they informed me I’d need to wait over seven days for a technician, leaving me without a working fridge and a pregnant partner at home. Customer support showed little concern, suggesting I just buy more ice and submit a spoilage claim. It’s shocking that a company as large as LG would offer such poor service, especially given that this seems to be a known issue with this model. I strongly advise against purchasing LG products, as they appear unwilling to offer timely assistance when problems arise.

Not impressed – Bought this just 2 years ago with extended warranty. 2 weeks ago it started leaking water then in the morning discovered everything in freezer had defrosted and the fridge wasn't working. Contacted LG customer service and it took 6 days to come out! We have 7 people living in the house and found it very hard living without a fridge. The service… Read more

man degassed it, changed the compresser regassed it and left. The fridge ommited a terrible smell. 1 day later guess what didn't work properly again. Have contacted LG service telling them what was happening and that I am not happy at all, I told them I want a new fridge as this one is obviously a dud. That was 6 days ago and I'm still waiting for their decision. Not good enough. I have had fridges for 20 years and they didn't have these issues.

Waste of money – Absolutely rubbish. I bought the fridge because if the knock knock novelty. There's no real purpose for it really. And after 2 years it's now glitching. Show details

Very disappointed – Ice maker stopped working and has never frozen ice cream always runny but what do you expect things go wrong when 3 months out of warranty will never buy another one Show details

Good Fridge – Had it since 2019 had a price tag however can hold as much as a deep freezer. Great value for my family of 9. Good guys and the concierge voucher is a con though. You can’t buy anything for$20. Show details ·  1

Family Entertainer - Love it! – If your looking for the perfect large family fridge, do yourself a favour and check out the Insta view 847l by LG. Couldn’t live without ours. Extra Large and quiet with all the bells and whistles. Show reply

Faulty Fridge with a hefty price tag – Purchased this fridge less than 3 years ago for over 5k the fridge has stopped making ice and the freezer does not freeze at the right temperature any more. LG sent a technician to run some crappy tests and actually by the time he was gone the fridge is now functioning worse. LG kept me waiting for over a month telling me not to worry that they… Read more

will have a remedy. Then when it didn’t suit them they where happy to just brush me off and tell me that they couldn’t help. Warning ⚠️ do not purchase LG products customer service is disgraceful. They treat you like it’s your fault cause you misplaced documentation. Products are faulty and the technician had no idea (all though it wasn’t his fault it’s the faulty products they sell) All I ask is that my fridge function which is what I paid for. They refuse to even repair the fridge SHOCKING!!!

Worst buy of my life – This fridge is rubbish. We first bought it and the surface covering chipped off. Then the system froze my fruit and veg in the crisper draw. They came out to fix it and then broke the shelf support, which broke the drawer support because the internal structure is so flimsy it just can't stand up to the lettuce, tomatoes, fruit, veg and meat… Read more

that goes into our fridge. Then I have been waiting for spare parts for over 2.5 months. Still not provided. Then the silver edging on the water supply has peeled off as well. The most expensive mistake I have ever made. Awful. Don't buy it. You will only be happy if you are a retired couple who eat out a lot.